William Hill Review

Closed my account because I couldn’t provide proof of address (dated within the last 3 months) of a property that I lived at over 6 years ago. Even though I can provide my driving licence, council tax letter, mortgage documents and utility bills for my current address, the account remains closed. Make it make sense.

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What a funking this site is, they block me for using small bets, its time for this company to look into this, starting with the daily records. Your company is a rip off

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Had a bet yesterday 12th March for the 3.30 at Cheltenham today (13th March) with Hollie Doyle … she won the race … 9-1 was the odds when I backed her, I put £10.00 on so said yesterday £100 back .. Hollie won so I thought I have money in the bank 😊 . (£100.00) then William hill come up with a couple of horses never raced so took money off so only £86.00 in my bank … surely if I back the horse after the others pulled out I would understand but not at least 24hours before the race and no cash out option either before the race… joke. Another old customer lost to bet 365 for the sake of £14.00….

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Stay away from this joke of a company. Restricted my promotions then suspended my account. They wanted me to send bank details of the money I deposited which I did and then they still said they needed more info.

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Tried to log in to put a bet on, kept saying details were wrong even though they were correct. Tried to change password to log in, Password was verified then it was marked as incorrect and now my account is locked!#Absolutely shambolic and avoid these clowns like the plague…

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Absolute rubbish! Declined my attempt to open an account for no reason whatsoever and made me send in verification documents about five times over and over again. Their live chat is a complete joke. Seems like they don’t want new customers.

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Joke of a company. Slowly phase me out of promotions for no reason. I won a£20 free bet on a prediction game (the bet lost anyway) after that I was restricted from entering again. Then I stopped being eligible for any and all free bet promotions and given no reason not even their customer service would tell me why. And now I’m not eligible for daily free spins so there’s no point to using them anymore as all I can do is daily drop which always loses anyway. Poor service and poor app. I never took any money out from them anyway compared to paddy power which I’ve won over £300 on and still have access to all their promos. William hill has got so bad they are a joke.

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So.. I’ve been a customer with the above mentioned site since 2018.. after I complained about my promotion’s being restricted 🚫.. they decided to close my account.. If you’re making a complaint.. rest assured that your going to speak to someone in Thailand

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Does anyone on here know how to log a complaint after complaining to the company themselves.i just keep getting bs copy and paste answers.the slots are quite clearly rigged.i have no doubt it’s dodgy but not sure where to start in terms of official complaints

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Bet lost despite result being officially awarded by Sky Bet, Paddy Power, Fantasy Premier League and many other bookmakers. Wouldn’t pay out for £80 and when I waited an hour to speak to a supervisor they refused to even refund the £5 stake or credit it as a free bet. There is no incentive whatsoever to bet with William Hill. Please avoid at all costs and stick to Paddy Power who actually care about their customers even slightly. Scumbags

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Wouldn’t recommend William Hill compared to others. They closed my account shortly after deposit and failed to refund me what was in my account.

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William hill tut tut , you close my account due to me telling them there games are rigged , they are , wheels slip so I complained and they shut my account down. Bad news William hill , investigation is happening as we speak due to rigged games more fines I expect ,😉

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Very quick response and sorted my free bet issue

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Hello, they (William Hill) offered a 25% bonus if I deposited up to £50.This I did and played one game and they took the money and converted into ‘bonus’ which was not the deal. After 3 hours last night and 2 hours this morning and getting as far as a ‘supervisor’ I still haven’t got my money back to real money. Shocking service but they just fob me off. Bullied me with words and frankly was disgusted. Haven’t ever ahd a problem until now but they have my money. No answers other than what they say which was rubbish. My complaint was handled badly and is still ongoing and still waiting for answers.

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If you withdraw any winnings they will remove free promotions with no daily drop wins, typical greedy bookies not bothered about customers.

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*WARNING* This company discriminates between customers!! The big spenders get many more privileges than the average guy who occasionally puts a few quid into his account. I had all the Promotions excluded from my account without an explanation as to why. The “customer services” just send out template messages which include no relevant explanation to the customers enquiries. Having spoken to an employee he confided in me that company policy was to whittle out the small spenders and try and fleece more cash out of the big spenders.But remember…. this company is just out there to take your money and not give a flying **** about you as a human being. AVOID!!

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Absolute rip off merchants … sent email to me after being with them for years . saying i can no longer use theire proms anymore after a reveiw of my account ha a bloody joke i only ever spend peanuts for fun only .. i bet its because i have won using there promos . all fixed .. even the coin drop .. i won 2 big wins on promos over the years and i supose the guys that reviewd my account dont think i am worthy of being a customer . what a load of bull .. they need reporting asap . excuses they give are bull .. closing my account soon as my bets are spent .. shame on you WH . I WILL SPREAD THE WORD 🙂

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same story another month of coming to this site and another month of me getting bent over a barrel , the greed here is off the charts.

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I just got an email stating im not able to use their offers or promos again basically cos i had a couple of wins lately not huge 64 and 72 so they slapped me with that ? Quick enough to take your money but dont like paying out -steer clear -very iffy company im closing my account asap as not worth trying to win big probably wont get paid out so cant suggest this company to anyone ever

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Dont expect ANY wins on this website. Its absolute garbage… I have never won more than £10 and deposited god knows how much. I have drawn the line and refuse to deposit ever again, I urge everyone else to do the same. Dont give your money too scammers!

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Slots are absolutely rigged to never give a bonus never won a penny on there yet you go on other sites n get decent wins they really do need investigating dog awful site needs closing down

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Two bets on their betting terminals yesterday (I’ve been caught several times)First one was Gabriel Jesus to score wit a header any time,he was a sub and came on after 64 mins.The second was absolutely scandalous regarding Serge Gnabry (Bayern Munich) came on as sub after 90+1 mins.The bet stood. This is bordering on fraud,if the player fails to start all bets should be void. William Hill are an absolute disgrace and these betting terminals are even worse.Gabriel Jesus bet 4th March.Gnabry 5th

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So glad WH decided to close my account.After years and thousands of pounds wasted with them, it’s nice to come back on Trustpilot and see how hated they are still.Every last casino on here is 1 star and hundreds of reviews calling them scum…what does that tell you??Be smart, delete all online gambling accounts and spend the money you have on real items.

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Absolute scum along with all the other companies with online casino. All rate of pay has CLEARLY been changed over the last couple of year, it’s been made next to IMPOSSIBLE to win anything at all. Next to no bonus games actually land and on the extremely rare off chance they do they pay out pennies. William hill claim to hair a fair rate of pay and that couldn’t be any further from the truth. This month alone I have spent 40/50 easily and not had a single bonus off 10 pence, yes 10 PENCE spins. Not ONE bonus?! SCUM, absolute SCUM.

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Closed down my account for no reason that I know off. For me to withdraw what’s left in my account (less than £10) I now have to send photos of myself holding passport and username , bank statements , Apple ID etc. If they want to close my account , fare enough , but why the hassle to get such a paltry amount back into the same account that they hold all the information for?

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4 deposits in the past 2 weeks all deposits met with dead spins literally not 1 win absolutely shocking 😑 how are they allowed to get away with this

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More unusual suspects another totally rigged game from William (thieves) hill thousands and thousands of losing spins and still not a single bonus. How is this crap random? 100% human controlled and designed to do nothing more than steal your funds from the NO1 ripoff company of the uk. Time to delete my account with these parasites again I’d honestly there even worse than last time I played here DISGUSTING DO NOT SIGN UP HERE guaranteed to lose massively

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Change their rules as they go along so either way you lose. I hadn’t used WH for two years or more. My account was “inactive” when I tried to login in again. So I opened a new account. WH accepted my application: they accepted 2 x £10 bets. When I tried to cash out the first one they “closed my account due to a duplicate account! When I asked for a refund of the bet they told me I couldn’t get a refund as “I intended to use the account”. I said this true and I also intended to cash out but you closed my account: but they will neither refund my bet nor honour my cash out. They have also changed my second bet to one that I can’t cash out a week before the game takes place. Either with William hill you lose. Supervisor Lucy failed to detail the options now available to meAnd closed the call. I have screen shots that will now be on social media and supplied to IBAS the independent t regulator. I Will also be raising a dispute with my bank. WH will not get away with this shady behaviour.Direct email also sent to CEO Per Widerstrom who WH staff seem to forget has an email address that is easily found on Google.

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Embarrassingly obvious now the poker fixed to bits, either that or it’s just my account as 888 banned me for speaking the truth then bought william Hill.Next time you want to pick on someone either have the balls to come to my door or pick on someone with an IQ less than 150.I see how you operate.

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I have been trying to close my ac at william hill 100pound in but they want verify who I am sent bank details photo I’d card number told them iam disabled and can only use one arm but they still demand ing me to hold documents and photo myself robbers and Disabled prejudice what a lovely company

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I’ve had an account for over 30 years. Whilst I never asked for credit, I always had the margin and deposit limits to keep me happy. They had great customer service too…..All gone now. No phone calls allowed whatsover…. Spanish staff who not only can’t speak English on the ‘Chat’-they certainly know nothing about betting-just give you pre-written answers if you raise a query…This is a company going downhill very fast.

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I used to use William hill all the time as it has the fastest withdrawal time via PayPal but they have recently closed my account because I made a comment on live chat stating I need the withdrawal quickly this time as I needed to put it towards something. They closed my account then as they thought I couldn’t afford to gamble, which is fine it makes sense but it’s now been around 15 days and I still don’t have the money I won despite going on live chat multiple times to be told I will receive a call that hasn’t come. I’m debating just calling it quits and forgetting about the money now, but if I was banned for “not being able to afford to gamble” you’d of thought they’d of paid me. It’s not a lot of money but it’s the disrespect and poor customer service that bothers me. App is now deleted and I hope I get my money soon. Doubt it though.

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I’ve gambled safely and responsibly for over 20 years up down up down!! I’ve never ever ever come across a casino so completely and utterly rigged. I’ve played one game consistently on all 49 sites I’ve been on and the majority I’m still am a member of, but I’ve never ever not had a bonus after over 1000 spins yes 1000. Don’t do it save your cash I promise you this site is disgraceful!!!

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100% rigged certain days you’ve got zero chance of getting scatter/bonus it’s not random just rigged you will play hundreds of spins losing constantly and zero bonuses. DONT sign up here utter rubbish there out to steal all your funds..total scam desperately in need of investigating again

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Fixed to bits absolutely pre sequenced, nothing is random.The R.N.G must have been unplugged or william Hill took it when 888 holdings took over.Fixed to madness, you conning xxxx.

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If you deposit money with a certain account. You should be able to withdraw with the same account. I have had to withdraw money to a account that I had years ago and no longer have, because they wouldn’t allow me to withdraw from the same account that I deposited the money. Now it will take two weeks for them to try and deposit my money into the account that they would not allow me to delete. Terrible. Just another way to keep your money and hope that you will just give up trying to withdraw it and spend it at williamhill. Soon as I get my money back. I will just use their freespins until I get enough to withdraw again. No more money will be spent with them.

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Had 5 of 6 games winning for £1017. Cash out suspended for no reason. Then when cash out was available, they offered me £24. What a joke

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Im not boot .Im first to put negative comments But when someone deserve comment you got to be fair and put good one as well .I was using WH for year I was down using sport/casino 6-7kAnd I won 8300£ on Jackpot (so they are not fake).Customer service is Indian/Bangladesz but helpfully.I had some problems with „safety gambling” but on end I can still use my account.They give you lots(compare to difrent sites) of free spins sometimes free bets.Payout is faster than bet365I use to use :-bet365🤬-skybet-paddipowder 🤣-Landbrooks 🤬-Coral 🤬 (same s***t as landbrooks)-BetfredAnd I got to say William Hill is best .Didn’t have any problem with payout that 8kMoney was in 2 minutes on my account.I’m not boot , I’m not troll pay my this company. I’m normal real user i absoluty recomend this webside .Bet365 use to be smash everyone but now they are rubbish .I use to have two accounts One on me – they block me after 1 and halfOther one on my miss – been blocked after 30 day’s ! 🤬🤬🤣😂Again . I don’t know what kind of problems people have with WH but I have two accounts for year and no problems (except gambling safety).

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Made £48 profit over 2 months and they have restricted my acount I can no longer bet £10 I can now bet only £4 per bet. Old william hill will be turning in his grave you have lost all credibility. You are a disgrace and should not call yourself a bookmaker

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Withdrawals are instant and you also have the option to top up by voucher if you go into a shop website itself is ok the slots are dreadful you might only ever get one medium sized win ever same with the roulette just eats your money but if you are clever with the numbers like I am then I’ve had some nice wins off their I won £200 just before Xmas which was handy been on the other online betting sites too such as betfair and virgin bet bet 365 also I would say William hill is about average which is a fair reflection

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It is worse online casino in UK never win nothing is just take money off you don’t not play!!!!!! Spent 5k and I haven’ win nothing at all!!! Even 200 300 nothing!!! Never play on this site again!!!!!!!

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Must be one of worst sites around limited to pennys on greyhounds they don’t like you winning they also took away any promotion offers serious about punting avoid them like a plague, they only want mug punters.

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Keep away from their slingo games.. totally ridiculous and no chance of winning..it’s gone worse than before ..under new management..pure highwaymen 🙄

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I’d think it would be a great idea to have them investigated. Seems they are just taking money without paying anything back! Probably spent around 2 grand. They then they take away my bonuses and close my promotion page because they messed up a deposit bonus, which saw them not pay money owed to me. It was in my best interest to steal my money apparently.

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I’ve found this the worst site going… Seems to just take take take… Spend a fortune and yet to see a bonus let alone a win… Carnt even win a £1 back just seem to deposit a time.. I no it gambling but come on abit of fairplay be nice..

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I placed a bet on tennis (in play) on a player to win a match when the game was tied 1-1 in sets, a 5-4 to the player I wanted in the tiebreak. I placed £600 at odds of 1/2. But instead of accepting or rejecting the bet, the bet went to the traders to see if they wanted to accept or not. This lasted between a minute and a minute and a half. In this time my player has now lost the match and I’m still waiting for the bet to be approve. Not surprisingly they finally accepted my bet at 1 odds even though my selection had already lost. Nobody in the shop of on the phone are willing to listen to me as they all keep saying “odds change all the time”

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Tried their usual scam of not letting anyone withdraw.I tried to withdraw £240 on Xmas Eve. Only way to do it was to add a debit card and make a £10 deposit. No security checks needed to deposit. I then tried to withdraw £250 and my account is immediately closed down pending security checks.I had to send bank statements, proof of address and a selfie holding either driver license or passport, I sent license.They rejected the license photo 4 times saying ‘too blurry’, ‘not good quality’, ‘not HQ’ even though it was a 6000×5000 HQ photo. When I told them my spouse was a lawyer and they said the photo is more than adequate for ID, William Hill then changed tact to say they need different photo ID. For 2 months of daily emails, including me using Resolver, we keep going around a loop of them asking for different ID. The Gambling Commission rules state that they cannot ask for different ID to delay withdrawals. WH ignore this and kept delaying. They never answered my question of what is wrong with my ID but kept asking for different ID.Eventually using Resolver I got to 5 days before I could escalate it to the Ombudsmen and miraculously WH said I can now withdraw my money and the original ID was fine after all.Disgusting company who try and get away with holding onto your money right up until a Gambling Commission complaint is about to be made. It took me 2 months to get my money, how many people give up before then?

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Very bad and slow customer service.I had a Bet 3 days ago on 6 matches. I was confirmed my bet was settle as a winning bet and I received the money over £211 in my balance. An hour later I logged in again and my money disappeared. I went to the William Hill web chat team. The worst web chat team ever!!! If I can rate them I will rate as -5 !!!I had over an hour waiting and then finally I can talk to one of the supervisor Johnny C. He checked and he confirmed the bet was settled as a winning bet and I got the money again in my balance. I have all the the screenshots!!! By the morning the money was missing again from my balance. I went to web chat again and they saying my bet was on Extra Time.I was betting on Qarabag -Braga game for who’s is the winner on the end. William Hill saying in Extra Time Qarabag scored two goals and Braga scored only one and that’s why I lost the bet, but at the end Braga won the game . Braga scored 2 goals in 90 minutes. What a crazy rule made in the last second. Be careful!!! They take your money no matter what!!!Daytime robbery!!! Unfair and not legal !!!This is the message from Johnny C. one of the supervisor at William Hill:“Hi Robert, bet O/37799886/0000521/F is now settled as winner”.After this message they took my money away again from my balance. Confirmed winning bet twice and money taken away twice.

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Do not trust these Scum. Rising rewards slot not gave bonus after 1000s of spins. Shop bets settle as loss even though a winner. Voided bets not returned. Online supervisiors are ignorant and patronising and end chats. There bet 5 get 5 in play horse racing promotion is a scam can’t place on horse I wanted who went on to win so had to place on some random crap race then lost. My account has been restricted as I moaned about rising rewards slot. They some fool calls me asking me way to much personal info even though wh created this issue. Wh you are peasants getting rich from us you have no honour or shame. I hope you get your licence revoked. I also have all my evidence of all your corruption and will use this against you one day.

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100 taken off me in a month again and make me lose at the free drop like it will mean something to their profits what a mug i am for keep coming back here thinking something will change when a greedy bookmaker becomes greedy they will not let go of the income.

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