Matchbook Review

Slick, pretty impressive.

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I have been with Matchbook for a couple of years with a deposit limit set at £500 per month. I asked for this to be increased to £1000 per month through their customer support chat. Matchbook set a 24 hour cooling off period and ask you to contact chat again to confirm after the 24 hours have expired. In the meantime I received an email from the compliance team asking for my last three pay slips and a bank statement showing deposits into matchbook and deposits of my salary. Given the fact I had already supplied this information when i set the account up it seems ridiclous to request such personal data for a £500 increase. Its a joke and and unwarranted intrusion that Matchbook can play god and judge who and what you can do with your own money.

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Crap customer service and long winded verification process then after close your account. Their due diligence team don’t know what they are doing who take ages to respond. Betting exchange that restrict and close people’s account what a joke bunch of clowns

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Bunch of amateurs, ask for loads of documents and information that is none of their business (they claim its necessary information but lets be honest if I was money laundering my bank would detect that lightyears before matchbook)Then when i provide the information they make a ‘business decision’ to close the account, even though they were perfectly happy to accept over £70k of account activity during Cheltenham.Hope the GC put you out of jobs.

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Good chat team quick to resolve any issues ?.

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Excellent customer service

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A/C closed with no apparent reason.I am baffled as to why my account has suddenly been closed, all Live Chat do is refer me to the ‘business decision’ stated on the email. No response to emails to Complience + Security at Matchbook.

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Great company great exchange easy to use

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Well u told me my account would be locked for 24 hours after wanting to block virtual sports and casino and still waiting to get into my account nearly 2 days on and when asking to block virtuals and casino u was still allowing me to bet on them that’s not safer gambling or doing what the customer asked for should be able to block it there and then and not have your account blocked for nearly 2 days why u do the process

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Absolutely shocking bookmaker asked for payslips p60 utility bill driving licence betting history then just closed my account had to go on live chat to get the rest of MY money wouldn’t recommend

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Good company, dealt with my queries quickly, good exchange to bet with, excellent layout.

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A very small offer of matches (mainly the live ones), some less understandable or downright unfair rules (e.g. when player retiring in tennis) and absolutely no bonus offer/promotions for existing (and money-spending) players.

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I find the site easy to navigate.Live chat was responsive.

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Joined Matchbook recently and I have to say they are far superior to the competition in terms of customer service and easy to use website. Lots of sports markets to choose from and also very simple to deposit with very fast withdrawals. Excellent exchange

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Don’t waste your time here. I submitted my documents, days later after the biggest betting event of the year has passed IE Cheltenham Festival, I’m still awaiting verification. App deleted, won’t be bothering again. Thanks but definitely no thanks. Others have much more appeal.

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Rubbish company offered a fake promotion that they never granted. Then an idiot named Gary did nothing but be smug about it. Lost £300 to false advertising

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Their systems crash too many times and they take no accountabilty for it. This is the third time in a few weeks and each time it has cost me money.

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Dealt with the issue professionally and quickly

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Worse frauds EVER, the promotion to start of is fake, i screen shotted every conversation i had, because of reviews i read here first, tried to cheat me out of promotion deal, saying i didnt qualify, even though i was told i qualified before the bet was confirmed a winner or loser. Then offered a free bet to keep me quite, couldnt even use this bet at all. And they refused to cancel my account. BECARFUL WITH TGIS COMPANY.

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Excellent service ? thanks

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Aaron Said:Thank you, I can see you need to verify your account,To verify your account we would appreciate if you would send a copy of the following document(s) to our Compliance Team via email to compliance matchbook.com:A valid photo ID (Drivers Licence, Biometric Passport, National ID Card in jpeg format) – front and backproof of address dated in the last 3 months (e.g. utility bill, bank statement, official government letter) – Mobile phone bills are not accepted

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They have a dedicated team who supports users wanting to interact with their API. Their API docs are a good starter – you will likely need some help but there are that many coding languages you could create a site for each one so it’s a beginners guide. Would recommend to any user looking to use API because there is always someone to answer a query.

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Customer of 5 years who had account frozen day before Cheltenham Festival. What a truly great day to pick!! Now they are withholding my money and will not provide a statement of acitivty. Always liked the platform but recent outages particularly on Saturdays have left me exposed with unmatched bets

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0% commisson offer is a corker!!

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Great exchange, and great customer service. Had an issue, sent a message and was dealt with in less than a minute!

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Great site, easy and good commission rates.

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Very easy to use platform, and great odds of course as I’d expect from an exchange. Competitive across all markets and typically blows other exchanges out of the water on US Sports. Customer service is also extremely friendly and helpful, any issue I’ve had has been dealt with quickly and easily, highly recommend!

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So far so good!

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Fast sign-up, great site

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Was great until they started screwing me over.Lost £50 after proving the odds froze on their horse odds so was unable to lay a back bet i screen recorded the race odds as were actually happening after odds freezing for 3 minutes only to be told apologies was error on our site but not liable to refund.They clearly don’t give a damn about their customers just what can be swindled out of them. Then they close account for KYC welfare checks and after numerous documents 20 days and still waiting.I appreciate needs doing but even getting a mortgage don’t ask this much info it’s beyond a joke. I used to give these 5 stars but sadly my views have dropped.Sadly gone down hill and the staff are not very helpful at all

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Having some knowledge of matchbook’s propensity to ignore the rules, it’s a bit rich for matchbook to lock people out of their accounts for refusing to submit financial information which Banks and HMRC advise against divulging. If Paul G flags this review as well because the truth hurts so much, I will remind everyone of the fines and suspension imposed on matchbook by the Gambling Commission.

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Tom on Live Chat was excellent. Answered promptly. Dealt with and resolved my query quickly and efficiently. Well done.

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An absolute pleasure to have a betting operator who puts customer issues first …there customer help desk is fabulous…everything resolved quick …unlike the other 2 match betting operators who have lost me for good….I can see match book taking a lot of customers from betdaq and betfair….plenty liquidity in markets and never had any issues betting or laying

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Matchbook always has good odds and the customer support is great :o)

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Matchbook can’t take criticism. Not only are Matchbook terrified of their regulators, they are now running scared of anyone who is critical of them. They have now resorted to flagging unfavourable reviews on Trustpilot and having them removed.

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Good Exchange offering 0% for oddsmonkey members which is great!

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Very good exchange, usually has better odds than Smarkets or Betfair

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Great support from Matchbook as always. Just got in touch with customer services with a query and Will Said was efficient, knowledgeable and friendly. Thank you very much!

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Online support team railhead problem quickly.

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I finally got around to taking advantage of a free bet offer on Matchbook but didn’t quite get it right and lost the free bet. I got in touch with their customer services who explained my error but gave me the free bet anyway. Lovely way to start the day, thank you Matchbook

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I have used this site for a long period, have always found the functionality of both the main site and app really good and comparative to Smarkets in relation to market availability, settlements, funds clearance etc.However I have recently had the account limited to a derisory cap, from what was a previously agreed and sensible level, making it practically unusable. When questioned I was told it was related to KYC and was asked to provide a variety of documents yet again. this is despite providing all the relevant documents once upon signing up, and then once again later in my usage of the account, now they need access to all accounts, payslips etc. yet again.Effectively with the continued requests for personal data, the company are requesting real-time continuous access to every aspect of my financial life. This is far beyond the requirements of any bookmaking site, or indeed any financial institution I have ever dealt with, even when investing significant sums.

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I use Matchbook everyday. The layout is super easy to navigate, they regularly have good offers on and they do something that other exchanges don’t to: “Enhanced Specials” – boosted odds on shots on target and other quirky bets, certainly makes the experience more interesting! Thanks, Matchbook!

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Great customer service. Not had any problems using this Exchange. Very easy

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Matchbook are a seriously dodgy outfit. Never mind their history of allowing huge deposits to be made then withdrawn in the same day and suchlike underhand behaviour, there is no way the reviews on here supporting them are all genuine. I smell a Rat…Nice try, Paul G

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Her name is Norma. She was really lovely and friendly. I am very satisfied with her service.

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Emailed me asking for all manner of financial information regarding my finances is bank statements,P60 etc etc.. basically said it’s none of their business and closed the account…

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Great exchange. Great customer service. Good volume In markets , easy to useFast withdrawals usually back In your account within 2hours.Things I would like, Australian markets, form figures

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Quick customer service and overall good experience using this exchange so far

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Customer Service agent very helpful and answered my question very quickly

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Very fast and helpful customer service! I also find there exchange very easy to use and is becoming my no1 favourite. Have no issues as of yet 🙂

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