Kwiff Review

I joined kwiff and was doing really well, they paid out quickly. After a few more wins they wanted id and proof of my address I went to my bank which is 64 miles away and had a one page statement showing my address and name with transactions to kwiff they refused this as then need a pdf format that i am unable to do, I have asked if they will except a pay slip with address or hospital appointment letter they refused all my household bills are in the name of mr and mrs with my husbands. Initials this company owe me over £600 will i will fight to get stay away as they are not helpful !!!!! Can I add that in this time they still let me deposit!!!

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I am a hard working, honest, taxpaying businessman who likes a punt.I was recommended to try out Kwiff’ s online gambling service and opened my account on Thursday 2nd November and duly won a few bob on the horses.I withdrew my 4 figure winnings on Thursday evening and was told on Friday morning that my account needed to be verified before I would be paid – within an hour I forwarded my proof of ID & Address to Kwiff.They duly confirmed receipt and advised that I would be paid my winnings upon my account being verified within the next 24 hours.It is now over 24 hours since this promise and they have not honoured their promise.Very upset and disappointed that they appear to have have done nothing and are sitting on my winnings.Very poor show Kwiff!

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Amazing site. Great offers and easy to use. One of the best out there.

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Enjoying using kwiff different to other betting websites. So easy to use. And the kwiff bonus is great, because you can bet smaller amounts and still have a great return on your bet.

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I’m hoping I’m wrong but I have a feeling I won’t be receiving my mainly unused last deposit (not winnings) back that I made before asking for my account to be closed due to me deciding to practice responsible gambling, As I withdrew it and then asked for my account to be closed, then received a email back stating they’d decided to self exclude me for two years instead of closing my account like id asked them to and there was also no mention of my pending withdrawal in email either, theyve now self excluded my account but my final withdrawal has not arrived even though I know their withdrawals are usually pretty quick, have emailed them asking when i,ll receive it and will update site and review accordingly if I hear back from them or if I receive it.

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THIS IS A REPLY TO KWIFFNOPE I HAVE NOT RECIEVED ONE SINGLE EMAIL FROM YOUI HAVE BEEN CHASING YOU BY EMAIL FOR 8 WEEKSI GET AN AUTOMATED RESPONSE SAYING We’d love to hear what you think of our customer service. Please take a moment to rate our service:How would you rate the support you received?Good, I’m satisfiedBad, I’m unsatisfiedI AM A VERIFIED MEMEBER, I WAS TOLD BY CUSTOMER SERVICE TO MAKE A DEPOSIT USING MY CARD TO ALLOW ME TO WITHDRAW TO ITMY ACCOUNT IS NOW FROZEN EVEN THOUGH I AM VERIFIED A HUNDRED TIMES OVER

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Lazy chat agent, that has no idea of their own procedure.The verification process is just a nightmare, I am just giving up on this, and don’t believe the good ratings are genuine.Agent took seconds to cancel the opening account process but took forever to answer a simple question about the verification duration.

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Excellent betting odds boosts!Friendly and efficient customer service!

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Trying to verify my account and they keep asking for a photo ID which I have already provided. The back and forth is driving me mad because I’ve even sent a screenshot of PROOF that I’ve sent the photo ID but yet they can’t accept screenshots? Which I understand. Just if they did their job and actually check my ORIGINAL email they will find said photo ID INCLUDING the one of me holding said ID. I’ve sent everything yet they keep going back and forth with their automated replies of missing items. Oh and they can’t cancel the process unless the account is verified. Which if it’s in their T&C’s, FINE. Just do your job and check my original email. My photo ID is attached and provided in it.

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MADE NUMEROUS FORMAL COMPLAINTS ON MY WITHDRAWAL ISSUE AND HAVE HEARD NOTHING BACK I HAVE CONTACTED THEM DIRECTLY ESCALTED MY CLAIM ONLY TO BE IGNOREDTHEY HAVE REFUSED ONE OF MY WITHDRAWALS SAYING I AM NOT VERIFIED, WHEN I AM A FULLY VERIFIED MEMBER AND MADE A SEPERATE WITHDRAWAL AT THE SAME TIME THAT WENT THROUGH NO PROBLEMAS IT STANDS THEY HAVE STOLEN MY MONEYMY ADVICE IS SPEND YOUR MONEY ELSEWHERE

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Quick withdrawal times, great selection of games and what I like are the boosted odds, I just put a bet on that would win me 64 quid, they upped it to over 300?! Where else does that? Anyway, i like it here.

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All all comments are getting a reply by kwiff but my other one isnt could somebody from kwiff please reply to me this is ridiculous

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Out of the last 6 bets i placed non have been kwiffed. The so called stand out quality of this bookmaker is getting kwiffed. The bets i placed were odds at much lower than the odds at all other bookmakers. How many bets will i actually have to place to get one kwiffed? Overall extremely disappointed as i have lost out here massively. Basically this bookmaker is giving customers much lower odds than elsewhere and the kwiff gimmick is a joke.

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Company has openned account I have lost around 1000 pound where I have had withdrawn small amount and than I tried withdrawn 280. They refused to give my money they are being difficult just because I have played around safer gambling options. They asking different format of proof of address where you have to supply via Web page. And their Web page is scum you cannot supply it. Keep yourselves away from this kind of bookies. They are scum not to pay

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Hi been waiting since last weds/thursday now and my withdrawals are still pending all my docs have been sent over and I am fully verified I have been on the chat countless times and they copy/paste the same phrase to me. Saying because it’s a larger withdraw its takes longer than usual but it’s just going on and on now and I really don’t understand what is going on. I asked the man on the chat about shall I go to Ibas he said that’s my decision it’s crazyAnd another day and still all pending been on the chat and it was copied and pasted to me again there it no number to contact and I can’t speak to a manager on the chat 🙈🙈

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Rubbish website had docs keep wanting more when they owe you they dont want to pay keep emailng no reply rubbish customer service

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Good casino! Been with Kwiff Casino for a good few weeks now and only had good experiences, sign up was easy, they have a good selection of games and some nice free spins surprises occasionally! Recommend!

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Ongoing issues,Terrible service.Make you jump through hoops to verify (NEVER BEEN ASKED FOR SO MANY DOCUMENTS FROM ANY BOOKMAKER).Won’t let me withdraw to card ,which was used for deposit. Funny how its easy to deposit,Still doesn’t request documents on account just email.

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as soon as i won any money they wanted documents which i sent by email garyskinner67 they kept making excuses that the bank card was not photo right isent 3 copys front and back they had bank statement proof of id then blocked my account i think its a con

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Great work by all on this site. The thrill of being ‘kwiffed’ is an amazing experience.

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Am loving this site so far got alot of games to pick from even can bet on football 10 out of 10 for me and got live chat which they very helpful can’t see how sumone can give this site a bad review

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Signed up and I was a bit apprehensive but was easy to do and got my first bet kwifed from 8/1 to 17/1!

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Just done a weekend profit boost – wow, thankyou Kwiff – was a monster

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5 weeks and still no response after being told it would be down as urgent to be resolved and the deposits would be returned!This is disgusting service especially knowing how bad my mental health has been affected and crisis team are involved due to it!!

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Good site just need lucky 15 on horse racing

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Cashed out with a game to go, and it was kwiffed up another £15. What a site!!!

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Joined kwiff last month. Deposited and played around £1500. I was never asked for any documents to verify my account. I made a withdrawal a month later but I haven’t received my withdrawal as it still says pending. I got an email asking for documents now as they don’t want to pay out. Absolutely disgraceful. They are happy for you to deposit without verification but as soon as you try and withdraw they put road blocks in place. I would definitely avoid this bookmaker.

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Initially all was OK, registered in July, bonuses on accumulators with a few flaws here and there which were manageable. I received winnings fine up until 17th October. I’d 3 wins totalling £320 in the last few weeks, suddenly I’ve to verify myself. Photos of front and back of driving license uploaded, had to be a pdf of a utility bill direct from my electric and gas supplier website, questionnaire filled out of my work and how I fund Kwiff gambling site. All done despite the Verification notification still appearing and having to do the work questions 4 times. All 3 payments still pending. Live chat, spoke to D, N and J. All advise they’ll pass to relevant dept. Still no money, keep getting the same response, D now ends the chat and runs away it seems.They now have bank, work, home, driving details of mine and £320 which I know I’ll never see. Looking to take this further. I’ve screenshots of the winnings sitting on pending and everything in the chats too as evidence.To the response below from the Kwiff representative, if you are seeking word specific answers you should provide a Drop down menu perhaps so that customers aren’t having to repeatedly populate this pointless questionnaire and vague errors on knockback.

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The person /people doing the replies on here seem really salty and take the comments about kwiff way too personally. Get over yourself. You seem really angry with sarcastic replies. It’s not your money, you’re just working for the company Odds are not good. You have to take below market value and hope to get kwiffed not for me

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Boosted odds and free bet of their choice I mean I can’t complain

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Very good app good selection of sport and great odds

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Excellent site and easy to use. Customer service is fantastic

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Been using slots on this site for maybe 2 weeks now and honestly can’t fault it , had a few wins so far , one of which was nearly £500 and ive been paid within a few hours of withdrawal each time . Cracking selection of games to play and had some good free spin offers too . Brilliant site.

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This company gives a lot of promotions so I can enjoy betting

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Great slots great casino I’ve had some great wins on my favourite games.My money was in my account within seconds on my bank card but takes a bit longer with paypal.

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Great betting app. The kwiff bets are a great addition

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Quality site, easy to use and the super boosts give an extra bit of excitement

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Great site verification done within 24 hours and received withdrawals in minutes after verification so far happy with it

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Unfortunately had to raise 3 separate issues I’ve encountered. I was promised a response within 48 hours on all 3 issues. Unfortunately I’ve had zero response still and I’ve waited 4 weeks. I don’t expect Kwiff to resolve anything. The worst online bookmaker out there.

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Brilliant what a good site to be on they gave me a bet

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Getting Kwiffed quite exciting , love Kwiff

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Still not received the welcome offer bet of £30. I have contacted live chat 5 times and each time it is “this has been escalated and you will be credited” over a week later, still nothing. Absolutely terrible business practice advertising something they don’t actually provide.

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Dreadful Customer Service and Live chat, they request proof of address as a bank statement in PDF format, I specifically went to the banking lloyds bank app yo download the original document in the requested format and then state the document is not accepted. Dreadful 6 times iv emailed support and they said send over the document iv already provided.

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Great service and bonuses

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Amazing option with boosting your odds,only thing to improve is withdrawal time’s

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Hello Really do not want to write this review but feel like I dont have much choice. On 29th of September made winning bet on roulette (£50 on a column) but I did not get my winnings so I started query with a live chat but I was told that I need to complain with help”a”kwiff.com which I did. After a week from 1st email I have checked with live chat is there any update and I was told that my bet was not a winner (despite the fact that I have got all screenshots as a prove). I was shocked. I have start another complaint and no answer so far…similar queries with different service providers are sorted on a go within a minutes…Andrzej

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Used to enjoy using Kwiff, the site is a little broken, but the boost feature was enjoyable. Unfortunately they seem to be a site, that doesn’t want to pay out the money in people’s accounts. The past week my withdrawal has been pending and ive sent more than enough documents to prove my identity, even filling in a weird questionnaire that is no doubt sold to 3rd party companies. I would have came back to the site and continued to play, but this situation has not been handled well, honestly the worst customer service ive come across on gambling sites, so lazy and just copy and paste from a script. If the information i provide is good enough for the government or a literal bank, it should be enough for Kwiff, but they abuse safe gambling laws, like William Hill. Now ive had to go to the gambling commission, when it could’ve been avoided so easily. Customer service also refuse to pass people onto their management, bizarre!

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Awful service, I deposited £1070 – I lost pretty much everything. I withdraw £550 +£145(is still in my account I`m still down £375 including as withdraw the £145 tho) , they start mooning about my money. They request documents for verification, I supply them with more then they ask, and they start teasing me, they will pay me back only £50 my last deposit in….what a shame. PART1 PS: they will replay back to me so if they I will have my answer on PART 2 and so on.

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Giving best higher odds then market

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Iv been with kwiff now for a while and I hav to say they’re the best lot out there by miles ! Website all runs smooth doesn’t kick u out ov games like other sites ! Sport book is fantastic ! Agents are very helpfull ! geting kwiffed is just that extra special feature can’t fault them top people top site by far

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