Kwiff PLAYER REVIEWS(1039)
Scott
04 May 2024
Comment from uk.trustpilot.com
Customer service bob on with the chat when I had a query. The Kwiffed bet is an awesome feature. Odds are often more competitive elsewhere but with the kwiffed bets it makes the experience much more enjoyable.
Ile
04 May 2024
Comment from uk.trustpilot.com
Great customer service and bonus options. Withdrawals are processed faster than anywhere else
Natasha
03 May 2024
Comment from uk.trustpilot.com
HONEST REVIEW I thought the design of the website was cool and it seemed like there was lots of ways to play. Of course we all know the thing we look out for most in an online casino more than anything is withdrawal processes and time scales. I signed up last night 02/05/2024 - They took deposits from me with no issues (of course) I then went to withdraw around £1000 (I had a good streak on black jack) Straight away the KYC checks began. Now usually this only happen once you have withdrawn large sums a few times I did not expect it from my first withdrawal. None the less I began to upload the documents requested. I noticed that I had actually signed up with an old address (my parents) so my bank statement would show an incorrect address, I spoke to live chat which I must say was quick and prompt and the guy helping suggested I upload it anyway and then email Kwiff explaining the mismatch of address. I have done this and am now awaiting a response or my funds. I will update this review once I receive the funds so I can give an accurate time line of how long everything has taken. UPDATE 03/05/2024 14:33 I have had an email to say my address has been updated and that I should continue with the verification process on the app. They have asked me to resubmit my passport photo.. The picture I did send was pretty clear but nonetheless I have resent it.UPDATE 03/05/2024 15:06They have rejected my passport picture again, this time because it's a scanned copy. (Really are making this more difficult than it needs to be) UPDATE 03/05/2024 16:54 They have rejected my image again (this is crazy!)
ish
03 May 2024
Comment from uk.trustpilot.com
Honestly I will change my star rating if you complete my kyc documentation. I have sent everything to you on the documents page. I please need this resolved Asap, everything else is wonderful on your site. Thank You.
ZKel
02 May 2024
Comment from uk.trustpilot.com
A really fun and great gambling app. Placed a bet for tight odds, they "kwiffed" the bet and now I'm on for nearly double the winnings and also gave me a surprise £30 bet on a very tight game that is basically a winner.
Robert Bateman.
02 May 2024
Comment from uk.trustpilot.com
Excellent and professional site with great enhanced odds offered.
Jamie
01 May 2024
Comment from uk.trustpilot.com
First withdrawal was great … then I won big and it’s been over 48 hours and I am still awaiting …. No help on live chat and I have sent an email and no reply 😡😡As an update within 24 hours of writing this … it is all sorted :) changing my rating to 3 stars
Richard
30 April 2024
Comment from uk.trustpilot.com
Great site, totally unique which adds to the excitement
Ben
30 April 2024
Comment from uk.trustpilot.com
***Update*** In the Bank - don't know why there are son many bad reviews of KWIFF - cash is in bank less than 24 hours - and I only signed up yesterday at 20:30! UPDATE ABOVEIts only a 3 star at the moment - but this site appears to be great and will certainly be updating to a 5 star dependent on how long the first withdrawal actually takes...first bet was KWIFFED from 5/1 to 7.25/1 and won and a free 30.00 Suprise bet! I'm awaiting a withdrawal and dubious given all the bad / mixed reviews on here - however I have contacted KWIFF and they replied quite quickly to say they were making final checks before releasing and in fairness they appear to be on it - haven't been asked for any supporting documents yet despite having everything ready to submit! My fear here is that if they ask for them this will certainly slow the process down! - Withdrew yesterday evening at 21:27 - I've used other sites and they pay out within 24 hours - 48 hours. I will update - but in all honesty if KWIFF get on and process that first withdrawal and verify me for future withdrawals - I don't think I'd use another site! - Its unique in its own way and I like it!
Mr Gilloran
29 April 2024
Comment from uk.trustpilot.com
Enjoy the site and easily verified.Odds are lower on most events but love the kwiff supercharger odds which can really be fun,So far so good
Bob McKean
29 April 2024
Comment from uk.trustpilot.com
Complained when a £25 EW which started at 33/1 and won at 33/1 bet was paid out in my opinion wrongly at £470 instead of £1,050. Unfortunately the chat staff have not a clue. When i emailed and didn't recieve a reply I was informed that they were too busy to respond and I would just have to wait!! I still waiting 3 days later.They have a button which states "Accept all price changes" which was switched to ON I have closed my account with them and as they haven't bothered to offer me a resolution/explanation I will write to the Gambling Commisson.My opion "Avoid them like the plague"They have eventually replied real piti it too a trust pilot review to make them get off their a###s and do somthing about it I.e. a reply no where on their site di they mention the do not offer BOG and no where does it tell you what the accept all bet changes button is for until you query it but it has taken tvis review to get a reply do you really want to ise a company that isn't interested in their customers. Read the other negative review before you make a decision who to bet with
Payal
29 April 2024
Comment from uk.trustpilot.com
They don’t pay out any withdrawals or communicate with you at all. My withdrawal had been pending for just over a month now they will ignore you even though you are fully verified. Don’t play here you will not ever get your money and they don’t even do anything about complaints so you can’t go to ecorga or start legal action until they give a final response which they will avoid giving. You will not get your money at all.
Alex Lewis
28 April 2024
Comment from uk.trustpilot.com
Firstly I want to say I've never had any issues playing here to speak of with anything, including withdrawals, untill this week. I had made one withdrawal and requested a second when suddenly from nowhere, agree around 6 months, I get a message asking for proof of ID, proof of funds, and proof of address. Now that's no problem to give this as I did. They then rejected several address IDs, a bank letter, government letter and for various reasons.In the meantime they have, and they still are now despite now having accepted the proof of address so no outstanding docs are required, not releasing my witndrawal. I explained that the Comission have made it clear that operators cannot ask for documents at time of withdrawal if the operator could have reasonably asked before or at deposit. They cannot hold money to ransom in effect. I've had nothing but argumentative responses and agents kicking me from chat and now no documents are required it's still *withdrawal pending*. I have just asked why this is and now I get live help saying they can be no help because they don't know why my money is being kept from me and that they will send a message to payment team and they will be in touch. Could not say why or how this is happening or when the relevant team will let me know so I hope it will be before the second coming of Jesus but they can't guarantee this either.24 hours max pending period is the statement on side. This pending period is tad over now at 75 hours pending.. I'll keep this section updated as soon as I get the update myself.Update. 29/04/2024. Just logged in now to discover my account is now frozen with a pop up at log in stating "your acct is now frozen, we need some documents from you. Head to documents section" blah blah blah. So I knew I did not have any outstanding as supplied everything they asked for. Clicked "Verification, documents" and green message reflects "No Documents Needed." So much acct is frozen, pending documents they already have and dont need and the verification section reflects that yet the withdrawal is still being held for ransom. They simply don't want to pay out and are now making up reasons to freeze my account by claiming reasons that's are self evidently not true. I asked for their ADR and the agent said he does not have access to that info. I had to go find it myself, ecorga. Now they have essentially said if I don't like them stealing my money, make a complaint to them then ecorga which each will take up to 8 weeks. Again, I've screen shot them the actual statement on UKGC site that says they are not allowed to do what their doing as players have, quite "the UNRESTRICTED legal right to withdraw their cash balance at any time." And that requests for docs cannot be used to withhold the players money and this is exactly what they are doing. If you play here, at any random moment, this brand will simply refuse to pay out, cite reasons that done exists and if they did are illegal anyway then freeze your acct. and not give you your cash balance withdraw, thus restricting an UNRESTRICTED right. If you play here, be aware they will freeze your acct, refuse to pay out and ask for verification docs that that they have already accepted .Update No.2 - 29/04/2024:As to your reply below . . . Why couldnt someone have said that when I asked instead of leaving me in total confusion? My account was frozen after supplying everything you asked me for. So are you now suggesting theres a suspicion I'm money laundering? Is that what "red flags" you refer to? That's an extremely serious crime with same consequences. If that's what's your implying in order to continue to withdraw a staggering 50 quid, I would suggest thats farcical. 1600 sounds a lot, tell the readers over what period of time that is. If you dont pay that withdrawal of fifty quid today because you suspect money laundering, I'll retain a solicitor because that is an extremely serious allegation to make.Ps. Just checked my bank and the £50 is not paid. You say of all is ok it will be before the end of the day and I'll update later around 7pm accordingly. I cannot check the status myself because I closed the acct after being frozen after supplying the things you asked me for. 3rd & Final update. . .Thank you, Kwiff, for paying the withdrawal. A simple explanation could have avoided all of this. Anyhow, done now, acct was frozen so I closed it. Will say in general, it's a good place to play, minus this one incident.
Michael Mcdaid
28 April 2024
Comment from uk.trustpilot.com
Best bookmakers I've ever bet with absolutely brilliant with they're boost bets
Harj
28 April 2024
Comment from uk.trustpilot.com
Decent betting site and good odds on football markets. Love the kwiff odds and withdrawals are processed in 24 hours.
Paul
28 April 2024
Comment from uk.trustpilot.com
having no bet builders on the football is a big draw back. having some more daily promotions would be nice. im still waiting on my initial 30 pounds free bet also
MattS (Thatcherite)
27 April 2024
Comment from uk.trustpilot.com
The jobsworth replying to messages is embarrassing.You just said to someone "Threatening chargebacks is also not advised. This action is in direct breach of our terms and conditions."Hahahaha have you any idea how pathetic you sound? Talk about taking it personally. Get over yourself. You're a laughingstock.You're one of the worst bookies I've used. The odds are truly embarrassing. I used you for a few days, even when you get kwiffed the odds are still better available elsewhere. That's my review, Mr Jobsworth
Lee
27 April 2024
Comment from uk.trustpilot.com
Great betting platform. Loving been kwiffed
SnakerAsh
27 April 2024
Comment from uk.trustpilot.com
Easy site to navigate and frequent boosts to odds
Ashik
27 April 2024
Comment from uk.trustpilot.com
Regret I joined this casino, worst casino wish I never joined this casino….whoever check reviews before joining plz do not join this casino. You will loose only… takes £1000 and give back £100 and will slowly empty our hard working money. You can see the outcome of the game already before hitting spin really doggy casino. Most of time it kicks u out of the slot game when u were having a few decent hit but even that they do not want u to have it….
Toni
26 April 2024
Comment from uk.trustpilot.com
Just be careful.Great app but....I have deposited and lost alot of money with Kwiff probably a couple thousand pounds. My own doing. However I finally won and tried to withdraw £200 and SUDDENLY they can't pay out without further documentation despite still letting me deposit further payments. I have requested to close the account as I am gambling too much but I have been told I can't have my withdrawal without further documentation. I do find this alarming as no further documentation was required for the previous months I have been losing money. I asked to close my account but they I will keep this review updated when they finally give me my money. At the moment, I feel like this is stealing to be honest. Really not happy as this is a good app.
Darren
25 April 2024
Comment from uk.trustpilot.com
I demand the return of the £200 that you have taken from my bank account. £200 staked...winnings £440 and you have been withholding the whole amount for over 3 weeks now. I don't care about the £220 winnings anymore but I want the £200 you withdrew from my bank account returned as you have no right to hold on to it. I've sent a second complaint letter to the Gambling Commission today and will continue to pursue this until it is returned. It's worrying that you can't find my account - how many pending withdrawals over 3 weeks old do you have?
kevin share
25 April 2024
Comment from uk.trustpilot.com
Haven't used Kwiff lately until today and I'm really liking it. Must use it more often
andrea polakova
25 April 2024
Comment from uk.trustpilot.com
Just about verified 1-2 days ... after ready confirmation verified.. cash go bank 10 min .Communication live chat wait 2 min .. never problem . Email next day reaply and help.
Lee Cox
24 April 2024
Comment from uk.trustpilot.com
Really hope some one can help lack of responses is a joke had pending withdrawals for a while keep asking for the same documents over again really liked the look of the app love the idea or the boosts and the surprise bets but wow how long does it take to verify someone really Update Everytime u send documents they ask for something else its like a rolling ball Update from the reply from quiff my name is not Liam and I can assure u my name was clearly visible on my pics
kev
24 April 2024
Comment from uk.trustpilot.com
Being Kwiffted is honestly keeping me here along with the suprise bet that was a great little bonus be good to see more of these pop up now and agian. Keep up the great work. Kind Regards. Kev
Rob
23 April 2024
Comment from uk.trustpilot.com
The Surprise Bets are fun but should stick to match odds. The Kwiffed bets feature is also good - and almost makes up for the fact that the odds on the site are below the market rate.
Mr Meredith
23 April 2024
Comment from uk.trustpilot.com
looks great, make a refeshing change
surinder lal
23 April 2024
Comment from uk.trustpilot.com
Absolutely 💯 the best betting app around
James Malone
22 April 2024
Comment from uk.trustpilot.com
Easy to use but a chore having to log in all the time
MISS RACHEL PEARSON
22 April 2024
Comment from uk.trustpilot.com
Joined yesterday and won money then today my account has been blocked for no reason been told not getting my withdrawal and no email why I been blocked. I got told my documents were verified. Shocking quick to take your money but quick to block you
Payal
22 April 2024
Comment from uk.trustpilot.com
My withdrawal is still pending after a month nobody has bothered to reply to emails or reach out. I don’t understand why nobody is replying it or what checks they are doing but people will not get their withdrawals.You keep saying refer to the previous reply there is no point you keep telling me to wait but I don’t understand what im waiting for just process the withdrawal it’s a fully verified account ???
Consumer
22 April 2024
Comment from uk.trustpilot.com
Steer clear of these robbers people. They don’t look after loyal customers and the app is pure garbage. Slots are terrible never ever pay out more than you stake, they just strong you along to make you think you will win. They remove cash out on winning bets and blame it on technical issue but all other losing bets offer cash out 😂 very poor customer service too. Much better sites out there guys like bet365, sky bet or paddy power. PLEASE AVOID
BD
21 April 2024
Comment from uk.trustpilot.com
Awful customer service, happy to take your money but it’s been 10 days and I still have not had my withdrawal processed. You email & they take 2 days to respond. After providing all necessary documents, I get a reply asking why I am using VPN. Imagine asking this in 2024.
Paul
21 April 2024
Comment from uk.trustpilot.com
Blocked me on live chat which is fine but in the email they sent me they said email communication will continue. Blocked me on that for no reason and with no way of communication incase of emergency i closed my account. I understand people have made good reviews and i liked my account here but with no way of support i had to close my account which is disappointing.
Adrian Duta
20 April 2024
Comment from uk.trustpilot.com
I like the app, very interesting 👌
Darren
20 April 2024
Comment from uk.trustpilot.com
I use a few betting sites and really like the Kwiff super boosts, when it happens. The odds unfortunately are a bit less than other sites generally but I'm guessing that's how they offset the super boosts. The only downside to the site is the withdrawals, sometimes it's in my account the next morning and another time it's pending for a few days. Would be nice to have a bit of consistency with them. Other than that, verification was easy.
Bob McKean
20 April 2024
Comment from uk.trustpilot.com
Love being quiffed and getting extra valeu
Peter Sheppard
20 April 2024
Comment from uk.trustpilot.com
Great App, with the bonus of your bet being kicked adding to the excitement
M
19 April 2024
Comment from uk.trustpilot.com
Site looks good at first. But the odds are very low compared to other sites. Also its impossible to actually withdraw any money. Easy to deposit ( obviously) I've sent more ID than needed to get a mortgage! Each time it's being rejected "for my security " yet I can still deposit. So I'm not sure how's its helping my security exactly.
David Warburton
19 April 2024
Comment from uk.trustpilot.com
great offers and kwiffs i would not use any other betting site
Vyacheslav Medvedev
19 April 2024
Comment from uk.trustpilot.com
Best betting site for last years, very positive feels with kwiffs 👌
Payal
19 April 2024
Comment from uk.trustpilot.com
My withdrawal is still pending after a month is really confused on why nobody is reaching out or telling me why it’s taking so long
Chris
18 April 2024
Comment from uk.trustpilot.com
Disgusting and scam casino. No response to my Kwiff complaint despite their promise to reply within 48 hrs and then one hr. Kwiff took £3000 off me despite me being a gamstop member and my whole family too. They failed to verify. Also when I was playing the games the site kept glitching and throwing me out of games and my net spend being reset.
Yaz
18 April 2024
Comment from uk.trustpilot.com
Im unsure what this means I didn’t realise I couldn’t use my partners card ? I’ve sent all relevant documents you’ve asked for and you still won’t give me the £1000 I’ve won? It’s nearly been a few weeks now it seems you have no intention of paying out ? I’ve sent all relevant details and you let me deposit with my partners card and then say I’m not supposed to, why would you even let people do it anyway for a few days then soon as I win my bet suspend my account, seems they have no intention of paying out seems they prey on the vulnerable .
M
17 April 2024
Comment from uk.trustpilot.com
They don't pay withdrawals also they don't pay winning bets. Customer service is awful. They have responded but still stolen my roulette win.also saying my ID is not a PDF despite it clearly being a PDF
Louise c c Harrison
16 April 2024
Comment from uk.trustpilot.com
The loyalty hasn’t got any better actually it’s got worse, obviously got something against me as a person, for loyalty DO NOT USE THIS SITE! Paddy power and Williamhill are 10 times better.
CHELSEA HURST
16 April 2024
Comment from uk.trustpilot.com
Withdrawal Pending after 10 DaysNo update has been provided to me since requesting a withdrawal 10 days ago. I have spoken on LiveChat each day to the Customer Experience Team, who all seem helpful and friendly, but ultimately cannot answer why my withdrawal is taking so long. I feel sorry for all the requests they must get everyday but are unable to answer, and provide canned responses only.There is no escalation process, no team to contact. No response or reply from the only available email address in the terms and conditions area. No assistance or advice from Payments Team. All documents verified on my account with payment methods all my own. I am still in limbo with no further update. Sending out an SOS! 🆘
Cartman
16 April 2024
Comment from uk.trustpilot.com
suprise odds are fantastic!
Trevor Ward
04 May 2024
Comment from uk.trustpilot.com
Who doesn't want to be Kwiffed!! Surprises all the way. Be mad not to jump on board
Who doesn’t want to be Kwiffed!! Surprises all the way. Be mad not to jump on board