BetNeptune Review

Seamless and efficient kitchen installation from start to finish…. Plans for the other trades, dates for every element of the work given at the start, a project manager who oversees every element. It really was a great experience and of course the kitchen looks lovely. I would highly recommend

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Visited Chiswick store during my travels. Met with a smile from every member of staff – whether they were engaged on the phone or helping others. Bought some of the lovely white Christmas houses. Staff gave me boxed items as I was travelling. Nothing was too much trouble which actually made me buy more! Great atmosphere!

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I attended a wreath making course at York on Monday evening and I just wanted to say a huge thank you for a wonderfully gorgeous evening. Perfectly hosted, beautiful surroundings, effortlessly demonstrated by the lovely Kirstie and an all-round memorable time. Brucie bonus that my wreath looks gorgeous ! ? Thank you Michael and your amazing York Elves ?

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We are delighted with our new Neptune kitchen. From start to finish the whole process has been such a pleasant experience. Sophia, our kitchen designer was excellent, so professional, friendly and knowledgeable. She kept us well informed every step of the way. The kitchen cabinets are very good quality and timeless. Steve, the kitchen fitter was brilliant too. In fact all the staff involved deserve a mention as they were all great. Next Neptune project our study.Thank you Neptune, Bury St Edmunds.

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The staff are always very helpful and welcoming. The product information is always good. The furniture and accessories are of the highest quality. It always good to know you can exchange purchases if they don’t look exactly as you expect. All round quality.

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As always, the Reading Neptune showroom is a lovely place to visit. Full of inspiration and well put together. Staff are friendly and well informed

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It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and technical expertise to the project, delivering the brief without fault and with excellent service and response to questions throughout. Huge thanks to each of them, we absolutely love the revived kitchen and utility – it is a joy to use.

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No contact for date of delivery in fact I had an email last week and it had arrived a week before that!! The gift wrap which I paid extra for was very poor… I’m actually going to have to re wrap it… the gift is for my daughter who loves her Neptune kitchen and accessories… I can’t believe such an esteemed company had let us down like this. I just hope the gift is all she hopes for.. maybe 3 stars is being generous.

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Such a pleasure to shop .beautiful store everything so neat and staff so helpful . All purchases well packaged and beautifully gift wrapped

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I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever too much trouble for the staff in the store and the event at the store was evidence of that.

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Well this shop is a delight to visit …. heaven. I could move in. Was getting Christmas tree which I love. Girls so friendly and helpful. Nothings to much trouble.

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A great experience from the start to finish – would gladly recommend the Neptune design and fulfilment service; we were a difficult “remote” customer – and nothing was too much trouble. Many thanks to Harriet and the Bristol Neptune Team.

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Jane at the Bury St Edmunds store has recently finished the final touches to our family room, and we are beyond happy with it! Jane was amazing, she listened to our needs and accommodated for them while also producing a timeless design. Jane continuously pushed us out of our comfort zone, brining colours in that we would never have been bold enough to pick ourselves.The result is genius – making the best of the space we had. Our room is open plan and it was important to us to create rooms within rooms. Jane achieved this brilliantly. Thank you Jane and everyone from the Bury St Edmunds store!

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I bought a console table and when it was delivered, there was a mark on the side. The delivery guys took pictures and said they would submit it and also asked me to call. I called the next day to be told that a replacement had already been ordered and would be delivered to me the following week, when they would collect the other one. The furniture I have bought from Neptune is of very high quality. I have found their staff in the shop, on the phone and the delivery people all to be extremely nice and helpful. I highly recommend Neptune.

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Such an enjoyable morning completing my mood board with Jane…. a real privilege working with an expert, who was equally as keen to lend advice as she was to encourage and develop my own ideas. Loved every minute, thank you! 🙂 Alli x

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Having ordered a Christmas tree ‘skirt’ I arrived to collect it in-store.Despite my meticulous measuring it was about a centimetre too small! I was so disappointed as the wicker skirt was beautiful and really good quality.Rosie was absolutely lovely; professional, helpful & she made me a coffee while retrieving my paperwork! The refund process was seamless.It’s always such a pleasure going to Neptune ?

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Sumptuous experience all round. The shop is beautiful, and the staff there were all really kind and knowledgeable. I even got a cup of tea!Happy to recommend.

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Popped into their Chichester (Oving) store today and enjoyed another half hour mooch around their store, including a complimentary coffee and mince pie. I’m a big fan of Neptune and this visit definitely didn’t disappoint. Lovely layout and great products, worth spending a little more on a special treat.

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Absolutely Love Neptune! ? Quality furniture, punctual deliveries and such a friendly team of people.Huge thanks to James and Sophie at Farnham Branch, who have just been FABULOUS throughout! ? with a special shout out to James who’s warm, cheery, accommodating, and very patient attitude, made shopping at Farnham an extremely pleasant experience ?. I could not have asked for more and would not hesitate to recommend Neptune to family and friends.

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If 0 stars was an option, this outfit would thoroughly deserve it. We ordered a TV cabinet with the white glove service. Firstly, the delivery driver refused to carry it into the house, secondly when he eventually did he managed to scratch all the walls along the way of our freshly renovated house. Then he refused to take it out of the box or assemble it. Shocking service – would never order anything from this company again. It’s expensive and terrible service throughout the whole journey!

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Great personal experience from the moment we had our design meeting to the installation and beyond. We absolutely love our Island and everyone we interacted with was fantastic, Beth our designer, James our kitchen fitter and Steve the painter and Jennifer from the store have all been great. Especially Steve who came back out again to touch up! We did have an issue with something but this has been rectified with pace and to our satisfaction.

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The Neptune experience (York) was hassle-free as usual!It is always a pleasure to purchase an item from Neptune whether it be a piece of furniture, a gift or Christmas decorations. The delivery men were so helpful, polite and accommodating.Many thanks for an excellent service.

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Came into store a couple of weeks ago but have been meaning to post a review of my experience since. Very warm, welcoming, and helpful staff regarding trying to choose amongst the many beautiful paint choices. Beautiful showroom, personally I would have liked to see more kitchen serve ware items that are available. Other than that ?

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Amazing ? walked into the store for the first time greeted really warmly by the staff, the girls were really helpful and kind whilst I was trying to find a gift for my mum and not to mention the incredible gift wrapping (thanks so much). Very well laid out store, such a professional set up. I’m very surprised I managed to walk out of here without half the shop.

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The can of paint came broken with most of the paint pouring into the plastic packaging however contacting a pleasant member of your team promising a new to be sent out the following week but after endless calls and ups notifications I now been told it will arrive next week. This very annoying as painters are not able to come next week as I ran out of paint due the damaged can!!

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I attended the Moodboard Masterclass in Canterbury. I cannot praise the designers enough, they inspired us all and made it so simple to create our moodboards and I was extremely inspired with my design. We had access to so many beautiful samples and expert advice. Everyone was so friendly and spoilt with drinks and mince pies. Thankyou to the Canterbury team, highly recommend. Karen

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Fantastic customer service, really friendly and helpful. Totally recommend this shop. Furniture we have purchased has always been exceptional

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Interior Design delivery was superb. Annabel came and dressed my room and the two delivery drivers carefully unpacked the furniture and placed it according to the floor plan that Annabel has designed.Lovely furniture, excellent build quality and we’re delighted with the result. Would definitely use again. We’d already decided which furniture we wanted but used the design service to give us a different, professional viewpoint. The money for that consultation came off the order so it was a free service in essence. And Annabel made some changes to our original thoughts and she was absolutely right. Plus she was gorgeous! Thanks Annabel x

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Neptune have been a notch above the rest from day 1. Their customer service was sincere, accommodating, polite and true to their word. Thank you!!

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I went wreath making on Monday evening. Mary took the session. It was very informative and lots of fun plus I came home with a beautiful wreath. Thanks Neptune Chesham!

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Nipped into the Bury St Edmunds branch to grab a tissue cover box and noticed the faux flower displays. A lady called Liz helped me with a few questions I had with some of the stems and offered to arrange a display to show me what they would look like arranged together. I walked out of the store with not only a beautiful vase filled with stunning flowers that I can literally place in my home with no effort! but also exceptional customer service, how rare in today’s world to have a member of a sales team to go above and beyond to help you. What an asset Liz is to the Bury St Edmunds store, I remember her from years ago working in a local home furnishing store and she helped me furnish my whole house!

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Friendly, helpful service from Natalie. I felt valued as a customer as she took the time to help me select the right items without feeling under pressure.

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We just wanted to say a huge thank you to Neptune Cambridge for our stunning kitchen which we are absolutely thrilled with. Everyone we interacted with (Roxana, Claire, James, Jennifer, Ben and Steve) from start to finish were lovely, professional, always quick to react and just great to work with. Special thanks to Claire, our designer, James, our project manager and Ben, our fitter – you are a great team and we would not hesitate to recommend you. Our new kitchen really has transformed our house and how we live in it. Thank you!

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The delivery was easy to arrange. The furniture arrived well packaged and was unpacked with care. It looks great and I am very happybwoth my purchase. All correspondence I have had with Neptune has been very well handled. I would definitely recommend.

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We visited the Chester and Knutsford showrooms and both were styled beautifully. The staff in both were very helpful and lovely too.

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Interior Designer Jessica Barrett and her team from Neptune/Guildford has been absolutely wonderful to work with.She understood the vision and concept of our plan and was able to deliver fantastic results.Highly recommend Jessica’s services.

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I signed up for a Mood board Masterclass with Neptune in Chichester, and was really delighted. It was a very practical, useful morning. The staff were very inspiringand I left the class feeling ready to embark on my projects. Thank you ladies for your help and support, I had a fantastic day!

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I always enjoy a visit to Neptune in Chichester.It is a visual feast, great inspiration and the furniture is definitely made to last.The team are lovely especially Howard who offered me a cup of coffee the last time I visited… Nice touch ?

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Excellent customer care and quality even though just a small order , nothing was too much trouble ,Thank you

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This is my favourite place on earth! Michael & the rest of the staff are always so welcoming. We often call in en route to Whitby for a break & we’re always met with friendly faces. I bought a few Christmas items on this visit & we’re returning on our way home to purchase some more items . We definitely got a fantastic ‘lift’ visiting the store, retail therapy at its best!??

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The service we were provided by Jane & Bethan have been absolutely amazing. We are so pleased with our end result & can’t recommend Jane for the design enough. Thank you, Jane & Bethan.xx

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3 dirty furniture items, 1 smashed drawer cupboard, 1 scratched table top 1 paint damaged drawer cupboard. Van full of water and 2nd cartons used for boxes.No reflection on Southport outlet but on Neptune white glove service

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As always a wonderful , friendly delivery of an Amelia velvet chair to Exeter.. Kept uptodate and delivered on time. Gorgeous green velvet.

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I visited Neptune’s shop in Chiswick to buy 2 dining chairs. I have received useful advice and assistance from a very friendly and knowledgeable staff member. I took home a few fabric samples to help with my decisions. The delivery was highly professional, I was communicated the delivery slot promptly. I am very happy with my beautiful and comfortable chairs. Highly recommended!

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Lovely shop to meander around. Smells lovely which makes a relaxing atmosphere and a joy to do some Christmas shopping! Actually purchased some lights which have now been delivered and are beautiful. Excellent quality.

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Helpful friendly service. Store has a warm and festive atmosphere. I love the bags you receive your purchases in.

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My first visit to the store. I loved walking around. Staff were really helpful and provided me with pre boxed items to safely transport home. It was lovely seeing the items in person. Beautiful displays too.

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Very efficient, the delivery drivers were very helpful and placed the order which was quite heavy inside my property carefully. I would definitely use Neptune again.

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It’s been quite fascinating watching prices rising on the Neptune.com website the past couple of years. I do wonder who can still afford it. Some of the smaller items, like cushions, baskets and paintings increased by increments of £5 every now and then so it does start to add up! I only noticed this because I ha e a house to furnish and I tend to procrastinate and so visit the website a lot. I’m relieved I bought my small oak table before it increased by £200!My review still has three stars because the products are still to my taste and well made, but sadly I’m priced out now.Neptune, please think about making a cheaper selection or brand – even your Outlet is now too expensive for me! Random commemt, but those dirty, faded “Condition C” chairs or incomplete cabinets without shelves, etc. for only a minimal discount is madness – who buys them??At least I can sell my existing items second hand for the same amount I bought them for!

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I have just finished a 4 week (every weds night) Art course with a very talented, lovely local artist Miranda Carter. Neptune @Bath hosted this course which was a stunning, warm and ideal venue for the class. Neptune were fantastic hosts supplying drinks and snacks and always being friendly and welcoming. I cannot rate this course, venue and teacher highly enough and look forward to participating in anymore they should do!

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