BetNeptune Review

Decorations as beautiful as in the pictures. Wrapped with care and arrived on time. Thank you

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Absolutely rubbish. The quality is good but overpriced. The wait time for fulfilling orders is unbelievable. A footstool took almost 10 months and a simple throw took over 3 months. Meanwhile you pay up front. Something not right about that is there?This was an online order.

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Delivery prompt, unfortunately damaged, but customer service were so effective and understanding. Everything sorted rapidly.

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Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days! Shop staff are empowered to solve any issues without having to refer up the chain. A particular mention to Rachel (design) and Aaron (fitting)

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Amazing customer service, again! We inherited a Neptune kitchen in our new house and Jamie at Neptune has been brilliant, sorting out a new bin insert super quickly and more recently sending out a new fixing kit for our Sheldrake table. Would highly recommend!

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Lucy in the Reading store was fantastic…but ALL the staff at Neptune are amazing….thats what made my experience good.

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The store employee was very supportive and smiling. She helped me choose my Christmas gifts and offered suggestions. I left completely satisfied and happy from your Chiswick store.

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Fantastic service from the staff at Hare Hatch – Laura and Petra are great and Jackie just saved my Christmas table! When times are tough it’s the people that make the difference.

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I absolutely LOVE the team at Neptune Canterbury… it’s the kind of store you visit and you feel you know everyone! It’s also the place I would LOVE to get snowed in.

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Patient, kind, helpful, friendly, calm staff member served me in Colchester yesterday (possibly called Sarah?). I wasn’t spending a lot of money but she still gave amazing service. It was a truly pleasurable experience, an oasis of loveliness, thank you ? Jill Thatcher

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It is easy to love Neptune…staff is always friendly, nothing is too much trouble and the shop is full of ideas and desirable options for the home!

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The welcoming and helpful staff in the Bournemouth Neptune. It is always a pleasure to visit the store. Drawback is that it is difficult to leave without making a purchase as everything is of such good quality and beautifully displayed.

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Great service, quality side tables painted to customer specification and was left a pot of touch up paint.The delivery guys were friendly, helpful and on time.They unpacked the items in their van and brought them in and took away the packaging which was very helpful.Delighted with my purchase!

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Mmm well the products look great and I’m wanting to order quite a few items but so far the jury is out as you can’t even get samples delivered to me But there have been strikes so I’m throwing that into the equation

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This is our third furniture purchase from Neptune.The first was in October 2021 when we bought 6 dining chairs. 2 were damaged and had to be replaced.The second purchase was in December 2021 when we bought an extending dining table. One leaf had a screw sticking through the top, the other leaf had stains on the underside and the finish of the table was poor. The table was replaced.Our third and latest purchase was in December 2022 when we bought 2 armchairs. One chair rocked and a leg fell off a week after delivery. Neptune have agreed to replace the chair.Neptune’s sales team in York are excellent, both at the time of purchase and in resolving issues. The problem with Neptune appears to be the lack of quality control. The defective products we received should never have been delivered.

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Beautiful store, helpful staff both on the phone and in person. Delighted with my prints which arrived in about 4 days.

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The staff at the Chichester shop were friendly, helpful and knowledgeable.The two who delivered the furniture were, likewise, friendly and very efficient doing a first class job of assembling the parts.

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What an amazing first impression. I visited the Wimbledon showroom and it was such an amazing place for inspiration, Gianni was extremely helpful and was able to relate with me when I spoke about what colours and style I was going for. I would most definitely recommend asking for Gianni!

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We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly.I really like the way you work and really appreciate Eleanor’s attention to detail and making sure things remained on track. I also wanted to say thanks to the delivery driver who did a great job and was very helpful.Thanks!

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I returned some faulty fabric to the Bury St Edmunds store and sent photos of the faults.I was told that my refund would come from head office. I received a generic email saying the issue would be dealt with. Since then I have received no communication. Hence the low score.

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Recessed lights are sold without clearly informing that they are not fire compliant. Firehoods need to be installed and I have not been able to find a supplier who does them in the size of the three spotlight units.. These should be offered as an accessory. As it is, I may not be able to install them without breaking fire regulations.

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Superb service. I placed an online order unfortunately one of my items was faulty. I informed them by email. I received an immediate response from Neptune who arranged for a replacement. Brilliant products and excellent customer service. I will definitely be purchasing from them again ?

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The most attentive staff – caring , knowledgable and extremely helpful . Stevie was so excellent and used her own experiences to help us. she really couldn’t have been anymore helpful and kind . Thank you

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Always a friendly welcome at Neptune Canterbury. The staff are so helpful nothing is a problem for them

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We visited today and were impressed as always with how friendly the whole team were. Steven was great, super helpful, knowledgeable and helped us with great interior design advice.

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Delightful and helpful team. From moment of decision to day of delivery, the Neptune Team Bristol could not have been more helpful.

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I have been walking past the Neptune store in Weybridge for years so when we decided to reconfigure our ground floor and move our kitchen to make way for an open plan kitchen and dining space Neptune was our first choice. We came into the store with a budget in mind, and Nicole was so helpful in designing the kitchen I had dreamed of but never thought we could have within budget.The process was simple from start to finish, and Nicole could not have been more accommodating and helpful. Everything happened exactly when Nicole said it would, which after a fairly stressful build was such a relief. We are so grateful and delighted with the result. Thank you so much!

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I love Neptune products, their stores and I believe the quality reflects the higher price. However, I have been continually disappointed with their lack of communication with regards to delivery. On 3 separate deliveries, I never got the promised, ‘3 hour delivery slot’ and end up either chasing them for it or waiting in all day, so it’s not a one-off. If they can’t provide it, I wish they wouldn’t promise it when you book the delivery date and manage customer expectations accordingly.

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No quality check on items ordered before being delivered to me.I ordered online 3 wall lights & shades, value £300 plus delivery. 1st delivery, two wall lights scratched and were returned and replaced by a 2nd delivery. One wall light was scratched and had to be returned. Expecting a 3rd delivery of the replacement wall light. I was assured when I initially complained on the first delivery that two wall lights were scratched, a quality check would be carried out but this also meant I would have to wait a longer delivery to allow this quality check. I waited a longer delivery, and to my disappointment, one wall light was noticeably scratched. Utterly disappointed with Neptune’s service, plus the fact that Neptune is now offering free delivery on orders over £100.

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Just exceptional customer service especially as I totally messed up, order the wrong colour, then they organise an exchange and then I realise it did not work at all (despite liking the item) and they have organised a return. So friendly and helpful on the phone that they have made me want to order from them in the future!

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Each and every staff member at Neptune Fulham gives their 100% to their business. They are on top of their game so to speak. Respect, integrity, professionalism and exemplary customer service always!Thank you Sayed Iyaz Ali

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Excellent customer service at your Edgbaston branch especially purchasing on Sunday 11th December 2022. Assistants very helpful, including gift wrapping what was bought.

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Went to buy replacement for 2 broken drinking glasses, told they only sell on sets of 6. Looked at the glasses with the same name but those on display were slightly different from the ones we had. No other option so ordered a set of 6. When they arrived there were different again from those on display and massively different from the 4 glasses we had. Staff allowed us to buy six of the display glasses that were marginally different from those we had. Whole experience unsatisfactory.

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I love going into this store, the staff are always so helpful and friendly. It doesn’t matter if you’re spending £20 or £2000! I have spoken to Niamh quite a few times, such a lovely girl, indeed all the staff are. It’s a joy to shop there.

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What an incredible 5* experience ! The neptune Tonbridge team & designer Vicki are outstanding. Our renovation was delayed during the pandemic but the attention to detail (in fact multiple design changes) we felt carefully listened to, instant communications and of course high level design skill by Vicki have meant we have just received the kitchen diner, baking station and utility rooms of our dreams. Not only do you pay for incredible quality cabinetry furniture but also a full service guided experience and lifetime guarantee. I (We) had high expectations ? as it was a big ticket investment but the whole experience has blown us away. Huge respect for lead designer Vicki and James Booth the overseeing all the detailed technical aspect. Highly recommend !!!

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Gorgeous products, but non existent customer service. Sofa ordered and paid for in full in July with an early November delivery date confirmed in store and on-line. November has come and gone with no response to my emails enquiring on status. The tracker on my order has moved to February 2023! No response to a more formal request for an explanation, apology and thanks for my 7 month interest free loan.

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Lovely interior design shop.The customer service is amazing, the staff are friendly,polite and make you feel very welcome.

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Vicky has been so helpful with decisions regarding how to decorate and furnish our new space. She has the experience of knowing which shades of paint and shapes of furniture will work well in which spaces and she’s very honest with her opinion which I find both amusing and really helpful. Working with Vicky has taught me some rules about interior design which I can use in other projects in the future. I love our new Shoreditch dining chairs and have enjoyed seeing some new Neptune furniture bring some existing pieces to life.

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Excellent customer service on Sunday and the sales assistant beautifully wrapped a Christmas gift of candles that I had purchased.

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Loving my new sideboard – a quality piece of furniture – with solid beautiful finished oak. The sliding doors make it easy to fit into a narrow space and easy access. The delivery staff were excellent – kept in touch about delivery times and assembled and located it for me, cleared up their mess too.

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Incredible wreath making evening hosted by the Chesham store. Staff amazingly attentive and so friendly particularly Missy and Izzy and Mary who ran the wreath making was incredible. I’ve done so many high end wreath making courses and this was the best I’ve ever done. I learned so much and materials were beautiful with so much to choose from. It was so festive and welcoming in the Chesham store and I can’t wait to book again next year x

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Great service in store.Attentive,helpful and knowledgeable.Delivery seemless.Friendly,no trouble .Efficient.Polite.Thank you.

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I have always been a huge Neptune fan and have bought a lot from them, both online and in different stores. This year we didn’t make it to Bath for our Christmas shopping trip, so I wanted to order some Christmas decorations online. I am thrilled with what I’ve ordered, but not so thrilled with the delivery charge of almost £10!!! Unfortunately this has put me off ordering online in the future. I realise prices have increased everywhere for everyone, but I don’t know of another retailer charging so much for delivery! Plus for larger items, the delivery charge is extortionate! I have been admiring a console table for some time, but will now look elsewhere for one as I cannot justify paying such a large amount of money on a delivery charge.

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My partner and I had such a lovely time in the shop. We were being very indecisive and Gianni was so patient and helpful without being pushy at all. Very refreshing. Thanks!

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Unable to get the lamp shades locally for 2 months because of supply problems. Rang Neptune and not only did they have the lamp shades in stock they gave helpful fitting advice and dispatched them free of change. They were delivered three days later. Could not ask for better service.

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Purchased a full design and install Chichester kitchen, and all appliances at £40,000, to be assured of a guarantee. A couple of years later we have misaligned cupboards that you need to lift to close, and an integrated fridge door that Is hanging off as clearly inadequate fitting (low level domestic use). Many emails, completely dismissed by Neptune with photo evidence, then told that we would need to pay £350 for them to come and fix their defects. Please note the guarantee states if you use your own tradesmen to fix their mistakes then you will invalidate the guarantee. Additionally they ignore all emails. I am currently escalating to trading standards.

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Neptune is quite simply the best shopping experience I have ever had. I’ve been shopping at various branches and ordering on-line for about six years now. Their products are beautifully designed and of exceptional quality, the showrooms are stunning, the staff in their shops are very knowledgeable and nothing is ever too much trouble for the customer service team. Gold stars all around.

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I went to collect the last part of my order . The staff are so committed to give a personal and helpful service .There is the feeling of being part of the Neptune family .

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FAO William Wylie – Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding from original order to delivery, everything went to plan. I would highly recommend Neptune Chiswick and Mr William Wylie, thank you

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Lovely evening last night for Emma Sims-hilditch book launch. It was fabulous. A really interesting talk by Emma alongside Giles (from Country Life) and great photos to accompany the talk (although the TV was set a bit low so it difficult for those at the back to see the pictures clearly) The book The evolution of home is beautiful with amazing photos. I can’t wait to find time to sit and go through it. It’s got pride of place on my coffee table. It was great to chat to Emma and have the opportunity to ask questions too. The staff were all lovely and friendly and the canapés absolutely delicious. We’ll definitely be eating at Neptune next time we’re in Bath. And to top it all a lovely goodie bag to go home with Thank you all for organising such a wonderful evening out

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