Betfred Review

Betfred ripped off yet again, second time now, so here is your review, yesterday the 28th you offered in your shop an extra place race offer on the 2.50 at taunton offering 5 places, my horse finished 5th.The bet was declined as the offer was online only, when i said it was in your shop, on your screen, i was told i was wrong it was never advertised in the shop. This is a lie…… if anyone by any chance has a screenshot of yesterdays screens i know it's a longshot i would be grateful.Word of caution if you are doing the extra place races with Betfred take a screenshot of the screen in the shop as proof for when they try to steal your winnings.

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THIEVES !!!!!
Do NOT use this Bookmaker they are scammers and thieves .. Place a bet then they wont settle saying it was 8 seconds too late however still happy to take the bet !! … had it lost I bet NO ONE from twatfred would run after me saying "it was late here is your money back"
Disgraceful bookmaker shouldn't be allowed on the high street !!
Thieves and Scammers !!!!

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Worst betting company out there!staff have stinking attitudes they under pay and pocket the money… the costumer service is the worst ever there all just a bunch of bellends ill never use these again under paying scumbags.BETFRED CLIFTON.

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Dont use betfred they take your money and don't give you the bonus they offer when opening a new account customer services are a waste of time.

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Worst betting site ever, my sister had signed up for the deposit £10 for £30 free bets she didn’t receive it so she contacted customer service who was extremely rude to her ( I listened to the recordings she took) and kept ending the call abruptly, she called again and the CS assistant said I heard your conversation with my colleague what she said to you and that is that and ended the call yet again. She was in a vulnerable state and she tried to end her life after what happened 2days ago . Please stay away from betting If you’re not in the right state especially this company. I have personally contacted them but yet to get a reply.

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The website is a bit slow and clunky especially for football betting and you can't bet on as many markets like other sites, there's no double chance and both teams to score. But payouts are the next day and the casino is decent enough. You can play sic bo with live dealer, not many online casinos do that.

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Worst site I've ever been on

Bet on here daily and god knows why today there was a promotion for free spins they didnt load went on to live chat and they advised me to clear cache cookies etc. And log back in. Did that and low and behold the promotion as totally disappeared? ? Goes back to live chat and she says I'll receive a email in 24 hours (this is for 5 free spins by the way) the amount I I depsoit daily weekly and she let me close my account over 5 spins rubbish customer service who let's a loyal customer walk away for 5 spins after reading other people's reviews I reckon she as done me a favour. This is the only site you have to wait days and days for you winnings and have to beg for 5 spins ……

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Disgusting site. You can't get a feature on any of the games. Don't waste your money. Total rip off

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not very nice platform to bet. I try it, make deposit, but when I go to my account I see very bad odds. they have twice worth odds

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Complete con this bet Fred cash out had 4 from 5 teams winning and no cash out for ten minutes.
Acoount closed

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Went into shop deposit£40 on a machine from card won £300 had it repaid to my card 6 weeks later
Still trying to get my winnings.
To no avail nobody bothered I've phoned 20 times and nothing.
Disgraced customer service I only want my winnings which I'm entitled to

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Would give 0 if i could

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I still dont understand why the still open. I was playing with them even in town in the shops. 1 of the worse % of winings ther . You will walk in 20 x just 1 of them gone be winer and max 5x you put in . Today was spin 75£ in 0.2 per spin in fish and frenzy . And not recive bonus on this even ones😱🖕 scam you can see people playing round you same . Online soon you registred you gone recive lots of scam calls and mesages and mails . I deposit 3x with them playing my favoiret game call great blue . Same not bonus on game even ones. Ther its less then 17% of wings with them. Scam. Really suprice the still open. !

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As with all bookies, they have promotions but they will find ways to not honour them! I was a customer for ages but will never use them again.
I called in to check on a promotion and followed their instructions to the letter but guess what; no free bet!
AVOID!

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Wouldnt give me free bet as someone who Had lived at my address previously had claimed it previously, then told me i should of checked with them that that was the case. Attitude from the guy on the live chat as well. Piece of sh!t company and will not be betting with them again.

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The worst online casino I have come across. False promotions. Rude staff via live chat. Don't waste your money

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Played roulette took my money and didn't get spin error message popped up, press to refresh and cash gone and no spin. Phoned customers service they said they would sort it out in 48 hours, phoned them again and told to wait another 48 hours and still nothing. Avoid at all cost.

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Web site errors and the time tells u refresh page and your money gone live chat never get connected try ring cant give u answer tell u wait for other team all the time dont waste time on betfred lots better gambling site out there poor gambling site sorry to say shocking

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All take no give.
Even slot machine's pay out a percentage.
They've even stopped the bingo bonuses which isn't ideal for those who aren't computer literate.
Dont waste your money……

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Their website is poor but they do some good offers such as double delight/hat trick heaven and freds price boost. Worth having an account just to take advantage of them.

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Don't lose your time with this bunch of arrogant staff. Tried to ask for a nice gesture from them as one of my bonus expired I didn't know it, not a single effort to be helpful in any way. I know other bookies like William Hill or Bet365 who would have come up with a nice solution. Not this arrogant persons. Avoid at all price. So many bookmakers on the market you'll have no problem to find much, mcuh better and friendly too.

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As mutch as I have lost its been a great experience really good at paying out people complaining about bonuses you pay for what you get it's not there fault you don't know when to quit I loose couple hundred I gain couple hundred here and there its a risk you take as soon as you have deposited so don't hate the game hate the player betfred need more credit!!

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Don t open a account with them..they close my account for a mistake made it by they

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Had 100s out of me and offer me a 24p bonus in return LOL

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I was hounded by sports manager offering me lots of free bets to keep me playing even though I have spent all my savings on betfred online casino and sports be aware about free bets it’s a con and the managers dont care if you lose

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Betfred Breck Road Liverpool 5 are the nicest funniest and most receptive team around. Love finishing a night shift and going for a coffee off Nicky and the team and a few games of Bonus King Bingo before heading home, lovely atmosphere at this branch.

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Wakker8
Easily spent over £5000 within few months not even to receive any free bets or anything , they replied back we do not send free bets to those who ask and a different type of company. But could at least do something more for costumes where as others offer VIP service

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Wish there was a zero for this company, absolutely shocking and staff down right rude. We come from a little town called Carluke in Scotland which has a betfred. We visit family down here in Heathfield, which we visit regularly. My husband was refused to putting a bet on as it was only Scottish money he had on him, wouldn’t it be a bad day if every Scottish betfred refused to take English money, you would be up in arms and probably out of business. Your staff also really needs to be retrained in customer services as well, if I spoke to a customer like that I would have been in big trouble, so please get pleasant staff. Would definitely not recommend this company to put bets on 😡😡😡

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Online games are shocking and never payout!!

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Shocking service in Bedfred whitstable
Place a bet at 16.42 20.00 win accepted
Horse wins at 16.44…told bet placed 10 seconds too late.
Dont bet with these northern crooks.
Paddy Power is best bookie in UK.
If bet lost staff pocket 20.00
Racket in bedfred.
U have been warned. 😩😩😩

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I won a substantial amount of money in a shop in Northampton. The incompetent guy behind the toll has told me he has no cash but he could do a transfer which would take 2 days into my bank account. Surprise, surprise money is not in my bank 7 days later. After calling their customer service all they could say is that the money was sent and that’s it. So I’ve asked them if the money is lost and her answer was yes.

If anyone has any legal advice I could take against these thieves please let me know.

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Rubbish website, really difficult to navigate around. Will restrict your account to pennys after a few wins. They really only mugs who just keep losing.

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Visited Betfred in Baker Street. Dirty toilets and rude cashiers. Went to Hills instead.

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Absolutely a joke local shop dirty only for regulars staff especially gail downright rude

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Betfred stockton heath,warrington. In first thing this morning no papers. wednesday just gone, no papers. Last saturday, no papers. At least 4 mornings last week, no papers. Same thing the week before. This has been going on for at least 2 months. Its hard enough picking winners when you have the form. No papers clearly equals no form. Im not betting when theres no papers, just turned round and left the shop. Wonder how many people have done what I have? Clearly betfred have so much money they dont care about losing a few customers. The shop opens at 830 am, why cant the damn papers get there on time anymore? Why cant they sort this out? Ive been betting with Dones/betfred for nearly 30 years, disgusting that they dont care enough about their customers they cant even give them the basic requirement of papers. If Fred spent less time grandstanding on Tv with his "pushes" and got to the coal face once in a while, things might improve. Tried phoning customer services only to presented with numbered options none of which seemed to fit with my complaint. Sort it out Fred.

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Tried to have a bet with Betfred in Whitechapel, Liverpool using Northern Ireland STIRLING bank notes but they refused to accept them although other Betfred offices in the same area would accept my cash.
Found the Manager DEAN to be a total waste of space who I think should be either retired or sacked.
I've given them 1 star because I cant reward any lower. Bet with Paddy Power, Ladbrooks or William Hill, they appreciate their customers.

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Not impressed by there sign up service, didnt ctedit me my free bets then locked me out of my account. Not a userfriendly experience.

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Please don't waste your time and money with these con artists! Awful experience with betfred. Make a complaint and you get your account closed. Absolute joke of a company! If i could give 0 stars i would!

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Terrible: crashed game, no solution. I was playing break the bank again when the game crashed around the spin 200 – how convenient… Received a message to close the game and re-open it from the lobby, starting a new one. So all lost.
Customer support was rude and slow, after a while they told me they couldn't find any anomaly and refused to send the question to their IT department t further investigation.
When requesting to contact a supervisor, the first CS, Josh, closed the chat without even replying to that, the second CS, Chloe, said that a supervisor wouldn't speak to me.

So they took the money, delivered a defective product and didn't even bother to send the question to their IT department.

I'm not a big gambler, but if you are and don't want to have this happening, choose a reliable casino with decent customer service. I wish I had seen that they are blacklisted by The Pogg before I joined, this was my second visit and very unpleasant.

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This was one of the best betting places before the roulette come down to a £2 max bet, from there on is just a robbery all the day long, odds on slot machines are just a scam, is one more place with a licence to rob, nothing more, they have the licence to steal People, but you are arrested and persecuted, if you do it, modern world. Figures. Shameful regulators who are bought by money so they get a blind eye to this situation.

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Not impressed with their advertised free bet, advertise 10 hours after the qualifying bet is settled you will have your £30 free bet, except after 11 hours they tell me to send an SMS with a code to a number. I do this and wait 2 hours, nothing, so I contact them and they tell me oh the SMS verification will take 24 hours more, what? well, there goes my Bank Holiday betting fun. Nevermind BetFred, will trott off elsewhere.

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app useless site useless…. account is locked out every time i log in even know my details are correct. verified my account only to get logged in and it want me to manually verify.. betfred are a joke. take you're money else where.

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I had a problem with money going missing. It may have been Betfred's fault, or it may have been a problem with the bank. I used the chat help on their site. I was polite and respectful… unfortunately neither of the staff I spoke to were. The first one tried to fob me off, and pass the buck without offer a solution. The second one… omg… After failing to actually read what I'd read, or talk to me in a professional manner, I gave up, politely thanked him, or her for their time… and was told to "F*** off". I'm an experienced call centre operative. Betfred's costumer service standards standards are so low, that they might as well close their service centre. I will be sticking to B365 in future, their customer service, which I've used several times, is excellent… and their odds are far better. ONLY MUGS BET AT BETFRED.

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I'd give 0 stars if possible online betting biggest pile of rubbish out there. I've bet 100 on tennis match to be told I cant watch it as I need a 1 pence balance. Funny enough minimum deposit is 5 pounds total con. So I've given them 100 quid paying customer am I not yet I'm not allowed to watch live tennis on website because I dont have 1 pence balance. BIGGEST LOAD OF CON ARTISTS ONLINE BETTING. Add that to the robotic clowns who are live chat utter useless they dont deserve to have a job

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Betfred supposed be very happy about this 2 stars. They have nice offer but that’s it. This is one good thing I can say about this selfish company. They don’t care about user at all. I don’t put insane amount of cash there but still have for now(meybe 2 months after I register) I have 900 comp points it means I wager +/- £9000…. they have some promotion I mean descent amount, but even on promotion they act like a sly dog who wants only take, I saw they always remove promo from everywhere when it’s time to claim and even if i know about it i have always problem with finding and cłami my bonus… I’m pretty sure because of this thousands user don’t use it. This is one of many, many problems with this company… for example, probably if You read reviews about Betfred You saw, user complain about employers or website kicking they out from live chat when they need something-100% truth, when You write about nothing important everything it’s fine. Situation from 5min ago, I open poker app from them 1st time and after I convert cash for chips and finish playing, I have message about mission I finish, there was Reward for me -10 free chips for AotG… and what? I can’t use it xD because I must play this spins on a desktop but I dont have any with me, so i write to them with question „it is any possibility i can use it because i dont have desktop” answer: „so You cant be able use it”- THATS IT…. to someone who give You funds for living… not twice on other casino I don’t even finish my question about free spins and staff send me message “i just add x spins to Your account”…. Thats it…. xD 10 spins worth 0.10pi each, i will be more then happy if they will give me £1 poker chips or even 5 free spins…but not with Betfred they must only show You on hand Your reward for playing but after they take it away from You with greedy smile on face.. i enjoy Playing slots and cards but with Betfred its less fun, more problems… ok so meybe when I won something I don’t need to worry? Wrong….issue after issue and after money You won and withraw, after couple days came back to Your Betfred account. disgraceful website with terrible customer service, there is alot better website with WAAAAY better softwere nice and helpful staff and even when You loose on gambling You feel Your part of community .. with Betfred you must worry about everything and still fighting for yourself…NOT RECOMMENT

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Really poor. Placed an in-play bet using the app, had the bet confirmed as placed and my betting balance decreased by the same amount as the bet I had placed. Come back at the end of the game having won the bet and surprise surprise, the bet is nowhere to be seen and my balance is back to where it was before the bet. Speak to the live chat people who obviously think I’m just trying to scam them and say there is nothing that they can do. No offer of a gesture of goodwill e.g. a small value free bet, free spins. Nothing. Following which they simply close the chat down as they don’t want to talk to me anymore. Poor quality app with obvious glitches and poor customer service. Will be drawing all money out and moving elsewhere. AVOID.

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How about this for a shocker. Date 13 August 19

Visited a bet fred shop in Cardiff just off splot rd 1 cashier on the premises who was outside smoking a cigarette. Now theres 2 customers in shop 1 pacing trying 2 get a bet on the other customer is playing on the machine and my good self. I now also wanted to place a bet so I called him and told him come on mate I wanna get a bet on.

So he returned to the shop I got my bet on he was very polite just obviously not concerned about the security of the shop or indeed that customers wanted to place a bet.

The last straw for me was when I went to bet on a greyhound race to find that the afternoon greyhound racing card was still up and the night card was nowhere in shop.

A truly shocking customer experience. I left the shop and went to Ladbrokes around the corner.

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Be gone soon like Stan James… Can’t even place a bet of more than £2 e/w on a golf event on app, but can in shop… Complete waste of time…PP, Bet 365, BetVictor, to name a few different league…

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So it’s grand national day, I deposit money in my account and due to it being busy (Apparently) they kept taking the payment out my bank account multiple times until it was empty so the bank refused all the other attempts, luckily I don’t use my main bank account online. I did receive my money back 5 days later but it’s not the point as I could have needed that money for food and went hungry for the five days as I am sure many of there customers would have.
Over the last 16 years I have regularly won amounts up to £5000 and the shops can never pay out, even £500 you wait for the time lock on the safe, over £1000 it’s normally not paid until the next day apart from the rare Saturday.
I have been very generous with 3 stars as I do like the app but you need better customer service advisors and to keep more cash in your shops.

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Betfred has a very good website that is easy to use and you can count on them to offer very good odds although I must say that some days are better than others. It is very easy to make withdrawals as well as deposits. All these are great but I would not be doing them any justice if I don’t mention how great the customer service is, had an issue one time and they helped me fix it.

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