Betfred PLAYER REVIEWS(3654)

Des Okeefe
05 July 2020
Comment from uk.trustpilot.com
went to cash my bet put on lucky 15 31 and 63 on my lucky 15 my horse was a none runner so put none runner favourite on in box with best odds. so i should of got 3xs the odd which it clearly states but the Manager of Bury St Heywood said i could only be paid for a single win so when i ask why i only got times 1 stake winner, i was told thats all i was allowed. so i phone customer services and they said that they couldnt understand why she had only paid 1times winner on the bet because i am entitled to 3 times the winner and told me to go into the shop and ask for a request for all my bets to be checked in the past, so did that. later on went back to the shop and asked the manager as she done it to which she replyed, we do not want your custom anymore your barred and she would only check the last week bets. so now i am sitting at home wondering what i have done wrong and is she a thief

Peter Cook
05 July 2020
Comment from uk.trustpilot.com
Absolutely hurrendous you never get paid out

Garry
04 July 2020
Comment from uk.trustpilot.com
No stars from me.guys and girls go on to trading standards email and send them email bout these.more n more emails will get them investigated.so many bad reviews.they will look at this and investigate straight away.do it today guys n girls.

phillip chester
04 July 2020
Comment from uk.trustpilot.com
Actually 0 stars betfred fruit machines been set not to pay out to recover lost covid money have spent over £1000 in local shop with zero return seems not even a chance of winning just robbing us blind playing on our addiction seriously going to turn this place over............Rickmansworth 0 stars staff crap shop crap no social distance being enforced am going to report to authorities

Liam
03 July 2020
Comment from uk.trustpilot.com
DO NOT GO on slots during this Covid crisis. They're cashing in as much as they can due too street stores closing down. i did 800x spins on slots and got nothing. ended up throwing 500quid on roulette luckily got up too 2200 and withdrew. If any one is planning on going on the casino side of betfred.. dont go on slots. Either go on sports bets or go roulette/blackjack <--- {still not recommended} but i luckily scooped a few quid and dashed from this site. Go on websites that don't have street chain stores. BE WARNED. (Literally no replys from any review from betfred, what does that tell you)

Garry
03 July 2020
Comment from uk.trustpilot.com
No stars from me.said they were gonna give me 50 free spins as good will gesture then change it to 25 free spins.never had this many lies on any other site.daylight robbers.can see why guy who owns this Fred done is billionaire.surname says it all bout his customers.done over.please please guys do not sign up you win nothing.dont waste your money.go on Sun bingo site.least you get good offers.also this site should be investigated by gambling commission or trading standards.there win averages are no where near the percentage.

Shelley Middlemiss Capps
02 July 2020
Comment from uk.trustpilot.com
Quick to take your money, not so quick to pay out though. I've always got paid out eventually, other sites usually pay out within a couple of hours when using PayPal, not Betfred, they can take several days to pay up.

Garry
02 July 2020
Comment from uk.trustpilot.com
No stars from me.had to give 1 to write review.guys I wanna get petition together to get this site investigated.there pay outs is nothing even tho customers put on good money.i had the same put in sign up code and didn't get anything.if your interested press yes on helpful text.will email you my name etc.thank you.

jay
02 July 2020
Comment from uk.trustpilot.com
Something is very unusual with the slots on this site. Be aware.

David Walker
01 July 2020
Comment from uk.trustpilot.com
Betfraud. Hundreds kicked out of live trivia quiz (presented by an irritant), including me. I have withdrawn my money from this outfit.

Cheryl kocher
01 July 2020
Comment from uk.trustpilot.com
just waited in lobby for live trivia quiz and then hundreds of us get kicked out. So log back in but too late to join as questions started. No apology. A joke. I wont be going back to betfred

Chris
29 June 2020
Comment from uk.trustpilot.com
They just rob people and get nothing back. I wouldn't recommend using them at all. They should loose there license for day light robbery and it's all rigged in there favour. Stay away from them

Big G Bear
29 June 2020
Comment from uk.trustpilot.com
ROBBERS - tempt you in with a promotional code, then refuse to honour the code.

Paul Howcroft
27 June 2020
Comment from uk.trustpilot.com
I recently signed up to Betfred using the promo code to get my free bet following the instructions, I didn't receive it straight away as they had to receive verification through my phone but the following day my account was credited with 40. I managed to build this up to 290 and withdrew, I was worried at first after all the bad reviews I read but after making the request on the Sunday the money was in my bank the following Friday. They are taking longer to process withdrawals than usual and are a nightmare to get through to but it seems as long as you follow the criteria etc you will be paid out.

Ian
25 June 2020
Comment from uk.trustpilot.com
Absolute shambles. Open account, deposit money, account gets restricted. Daylight robbery and I dread to think how many others have experienced this. Now trying to get my deposit back. I feel Betfred are financially struggling and on there way out. Good riddance.

keith flood
24 June 2020
Comment from uk.trustpilot.com
My ex girlfriend is having lots of trouble getting paid out . Open a acc with betfred and had bets and had money returned to acc when withdrawals were made . But withdrew a winning large bet of over 2k last week from royal ascot . She went to check the nx day to see if it had been processed but was locked out of acc with no explanation. Tried send email after email with no reply . Of course you cant ring them as they phones are not manned . How the can take bets with no one to answer complaints is beyond belief . Eventually was asked to verify acc which was done 4 days ago . Now after 4 days they still have her £2500 and no response to her verification. Disgusting customer service

Lia Manson
24 June 2020
Comment from uk.trustpilot.com
0 stars for these robbing twerps. Paid my money for Irish lotto lucky dips for the next month. Tried to log in today, password reset, still can’t get into account. Can’t ring as phone lines not operating, so sat waiting to ‘chat’ online with them, to be told my account is closed. Can’t get money back, can’t check to see if I will win over the next few weeks with it being lucky dip and no access to account, so no idea what numbers are. Absolutely disgusting way to operate. Apparently though I agreed to this on signing up for an account with them. Yeah course I did, I really agreed to place bets and for you to just run off with my cash whenever you see fit. Robbing scum.

Mick
22 June 2020
Comment from uk.trustpilot.com
My wife wanted to bet at Ascot . Locked in with the kids i said open an account which she duly did . She put £50 in her account then the site froze. She could not get back into her account kept saying wrong password . She started again applied for a new password. No she is blocked. In the meantime her £50 comes out of her bank. She emails the company explaining whats happened. She gets a snotty email this morning saying her account is blocked and with the terms and conditions she agreed to when opening her account her account will not reopen and they will not get into any further discussions. I tried to answer that email and she has had her email blocked and so you cannot contact them. Surely this is fraud? . Can they keep her £50? You cannot phone the company and now she cannot access the online people to chat with as they have blocked her IP address

David Walker
22 June 2020
Comment from uk.trustpilot.com
Betfred provide poor customer service online. If you have problems with them, the procedure to follow is to put your complaint in writing - preferably email. Give them a fair amount of time to respond, say three days. If no reply, send another email - possibly give three days. If they do not respond or their response is unsatisfactory, contact the betting regulator, the Gambling Commission, via their website. Good luck!

Danny Miles
22 June 2020
Comment from uk.trustpilot.com
Actually 0 stars. By a country mile the worst betting website ive been on. Poor layout, doesn't cover half of the in play sports and non responsive customer service. Avoid like the plague

Amy Raynes
22 June 2020
Comment from uk.trustpilot.com
Shame there isn't a 0 star rating..!! Bunch of con artists!! Put £20 into a slot and win 20p back!! They don't pay out on any of there games, good job I don't gamble hundreds!! Bloody robbing buggers they are!! I would say go to Ladbrokes, at least they pay out!!

Alan Bell
20 June 2020
Comment from uk.trustpilot.com
Was tempted to Register and try the Irish Lottery because of the £20 Free Bet and 5 free Scratchcards Offer. Once registered I placed the requisite £5 bet but did not see any free bet money in my account. Contacted Betfred via their chat line and after a 3 hour wait was told that I hadn’t entered the promotion code during registration so was not entitled to the free bets! There was no prompt to enter this code during the registration process and I had gone to the registration process from a link which said ‘Claim this Offer’. What more did I need to do??? At the best it smacks of being very misleading, and at the worst a scam! Wish I’d read these Trustpilot reviews before getting involved with them. Will be withdrawing the money I have deposited with them and trying somewhere else.

123pledge
19 June 2020
Comment from uk.trustpilot.com
in betfred betting shop today. not for long . one paper on the wall with ascot runners about 4 people gatherd together trying to read form odds or what ever . point is they could have put more papers around betting shop with runners and riders i walked out wont be going in one again

Julie Baker
19 June 2020
Comment from uk.trustpilot.com
I've done 15 deposits since I joined a month or so ago. I literally havnt managed to get any of the decent bonus features to land. Also it keeps shutting me out of game saying server internal error every few mins. It's very frustrating. I've tried to get them to close my account but there's noone on phone lines and the online chat has over 200 people queuing. I really wouldn't recommend. I also never ever received my joining bonus free spins.

hackerwatch.club
19 June 2020
Comment from uk.trustpilot.com
Betfred video games profit 99.9% Gambler 0.1% not profit just lost. Don't gambling Setting up video games

Steven Larner
19 June 2020
Comment from uk.trustpilot.com
absolute load of rubbish i will never use these again. offered new customer deal then went back on it. trading standards needs calling over this bookies.

Nazario Longo
18 June 2020
Comment from uk.trustpilot.com
betfred.com loots you of your money, period. I just got robbed last month and It was very difficult for me to bear this loss. It was [Www. 👍CryptoArbitrage.vip] who helped me to bear this loss. My uncle suggested it and I have never adored him more. Within the last 20 days, I have almost doubled my investment. You should give it a try!

John Bryant
17 June 2020
Comment from uk.trustpilot.com
I WONT EVEN GIVE THEM A 1 STAR IF I HAD A CHANCE. U DONT GET BACK YR MONEY IF U WIN THE NEXT DAY ,TAKES A WHILE. THEY R THE BIGGEST CON GOING

steve kan
15 June 2020
Comment from uk.trustpilot.com
i joined the betfred but i was unsure about the bonus and how to get it ? i tried contacting betfred but after sending a email and not getting a reply ? i decided to go ahead ? i wagered several bets £40 and still no sign of a bonus ? and realised i had to spend a £10 on one bet were i spent £8 bets equalling £40 ?this was the question was trying to get off betfred ? sent another email asking should i put a £10 single bet on would i still be able to get my bonus ? but i never got a reply a just went ahead and put a £10 single bet on and £40 bets ? and still no bonus ? this time the email put me in a queue 89 that took 2hrs to chat to someone . i was then told because my first bet was £8 i lost my bonus even though i spent £90 in 2 days and put £10 single on the second day with £40 of other bets ? i told the girl i did not want to carry on anymore if they were not willing to see i was a long term customer and it was a simple mistake but they were not prepared to see sense ? she said she took advice and i could not even apply for a new account and do it the correct way ? i asked her to close my account and send any credit in my account back to paypal she told me she had already closed the account and any money had been transfered to my paypal account ? she said it was better if she did it because it was quicker ? one thing did shock me was before getting any help i was asked my secret question d.o.b etc everything except my password that was the most information i have ever given just to ask a few questions ? i was glad i did close the account because i thought am i being scammed and its 2 days and still not been credited any money to my paypal account and im locked out of the account and the emails are not working again its about time some firms stopped blaming the virus ?

Kieran Liddle
15 June 2020
Comment from uk.trustpilot.com
I joined the bet fred for to do a on line account for a football coupon,,i never received any free bets ,,allso i won on my only coupon bet,,but i could not log in,,i told them by email what i thoght of them so they refunded MY money i had in my account,,but never received my winnings,,my advice to anyone who is thinking of joining this bet fred is dont do it dont go there they are very disrespectful im pleased i wont ever use them again

Luke
15 June 2020
Comment from uk.trustpilot.com
Refusing to respond to my numerous requests to close my account. I tried the live chat, always stuck at around the 90th person in the queue at ANY given time. I try to email them at support email address and the email gets bounced back. I left a message when live chat was available, guess what...3 DAYS later and no response. Do not ever use Betfred they are utterly useless. And support if you are ever reading your reviews, message me directly please and close my account finally. Thank you.

Mark Williams
14 June 2020
Comment from uk.trustpilot.com
Hi I am addicted to gambling an bet Fred no this An they still rob me of my money I put 100 pound on this and never won once I carnt give my family food now because of my addiction please get this sight closed down they just rob people an it is sending me into a black hole they never give me a win ever I spent £1200 pound this week an won 20 pound please help get this sight closed down it’s ruined my life thanks you people

Anonymous
13 June 2020
Comment from uk.trustpilot.com
I’ve have had no problems with Betfred. I deposited £10, got my £30 of free bets (3x£10) and won a nice amount on the first. Withdrawal arrived in my bank account the next day with no problems. Their customer services are excellent with no problems arising during my correspondence with them. This also applies to their e-mail support service. People are just too impatient. Honestly! They’re a business and their processing times have clearly been impacted by the ONGOING PANDEMIC. Be patient. Nothing wrong here!

Richard Illingworth
13 June 2020
Comment from uk.trustpilot.com
Absolutely dreadful. Money gone astray from my account. Sent emails, texts etc cant phone anyone because of covid(excuse). Days have gone by and no response. Avoid at all costs stick with Hills or Ladbrokes, far more professional.

Pip Caselli
13 June 2020
Comment from uk.trustpilot.com
Consistently fails to log me in..password incorrect... works perfectly well through my computer, phone app is a total waste of time... plus I get daily messages from the app to encourage a bet and I have opted out of receiving these... steer clear of this company

Sara Wood
13 June 2020
Comment from uk.trustpilot.com
I withdrew 3900 pound on the 29th May they then locked me out of my account ive sent numerous emails and there saying I've not been on my account between 21st May and 1st of June I have proof I deposited on 27th and 28th May so if not been on my account then weres money I deposited has this happnd to anyone else ive filed a complaint with ibas has anyone actually received there money after something like this

Black bird
11 June 2020
Comment from uk.trustpilot.com
waiting 4 days for my withdrawal and counting. Unbelievable. Useless beyond believe.

Sarah Evans
11 June 2020
Comment from uk.trustpilot.com
Really really awful. Terrible bonus wins. One of the worst sites Ive played on. Avoid and keep your money.

Paul T
11 June 2020
Comment from uk.trustpilot.com
Went for the offer bet £10 get £30 bet credits. Deposited £15 and and bet £12 said that /i didn't qualify as it should have been a £10 bet, which it didn't say it said totalling £10. Avoid

Kay Rogerson
10 June 2020
Comment from uk.trustpilot.com
Awful used to be good a few years ago came back to play and nothing been playing just over 3 weeks put around 300 pound in and won nothing if you do it’s not worth withdrawing scammers!!

Sharon Arnott
10 June 2020
Comment from uk.trustpilot.com
Reading the other reviews there is a pattern emerging. Put £5 in my account earlier this week and withdrew £347 over a 24 hour period after getting incredibly lucky on the slots. Withdrew all of the money bar £10 last night and within minutes I was booted from my account and it was blocked. All I kept getting was too many sign in attempts please contact customer services which surprise surprise you can't get through to. There is no coincidence that people who are winning are getting blocked. There has been a rumour going around for a few weeks amongst shop staff claiming the company is in some serious trouble financially and they are expecting shop closures. This is only hearsay but my thoughts in these circumstances are that there's usually no smoke without fire. For anybody owed money I suggest you contact IBAS. I got this information from someone who works in their shops. Disgusting company I wouldn't touch them with a barge pole. Incidentally I did try to contact them through their twitter account. They completely blanked me, says it all really, bunch of amateurs

Graham
10 June 2020
Comment from uk.trustpilot.com
Absolutely abysmal! Fed up to the back teeth of having to chase up the payment of my winnings on the Irish lottery. Customer service are staffed by some of the most arrogant and obnoxious people on the planet! Zero star would be my review! Avoid at all costs!!

Black bird
09 June 2020
Comment from uk.trustpilot.com
Absolutely awful, just horrendous. I never ever see any as awful as Betfred. Don't waste your time and move on. Pure English crap.

Peter Plunkett
09 June 2020
Comment from uk.trustpilot.com
Thought i would try Betfred casino because all the rest are awful. Deposited £80 on Friday and won £400 on the live casino. Had a go Saturday never got one winning spin. Sunday nothing Monday nothing. Winnings went in today and nothing again. Every casino is exactly the same first deposit win then nothing. I would love to no how they fix that wheel.

Jordan Richards
08 June 2020
Comment from uk.trustpilot.com
Just washed my hands with betfred, worst company ive ever dealt with. Never received my 30 pound free bet that was in the welcome offer also never received a 5 pound free bet linked in an email. Waited nearly 2 hours to talk to someone and i did this twice as the first person was awful and refused to fix it. Then the second one was even more rude, patronising and talking to me like i was stupid while i was being scammed. I didnt know it was possible to build a contact centre in hell but i hope the rent is low there because the customer service is awful.

Rolands Sturmanis
08 June 2020
Comment from uk.trustpilot.com
Waiting for my withdrawal for more then week now. Never bet again here

Alice Wood
07 June 2020
Comment from uk.trustpilot.com

David Kyle
07 June 2020
Comment from uk.trustpilot.com
Worst online bookmakers I have ever experienced, blocked out of my account numerous times, changed password eventually after hrs trying. Logged out and it then blocked me again. All games came up with cryt error code and didnt work, didnt receive the free £30 bet promised in promo offer despite waggering the required £10. Live chat 283rd in queue, emails not answered after days. Save yourself the stress, it is absoutely grim, avoid at all cost, spend your cash somewhere you can enjoy the experience.

alex openshaw
05 June 2020
Comment from uk.trustpilot.com
Absolute mob this lot. Dysfunctional log in system, clunky website, no payouts for new customers, non-existent online help. Hope they go under.
Amy Raynes
06 July 2020
Comment from uk.trustpilot.com
Shame there isn't a 0 star rating!! They will Rob you of every penny!! They don't pay out on there games, your lucky to win 20p!! Absolute joke!! I don't even think the big wins are even possible to win!! It's all just a big con!!
Shame there isn't a 0 star rating!!
They will Rob you of every penny!! They don't pay out on there games, your lucky to win 20p!!
Absolute joke!! I don't even think the big wins are even possible to win!! It's all just a big con!!