Bet365 PLAYER REVIEWS(3044)
Yusuf
23 April 2023
Comment from uk.trustpilot.com
Fraud app! Scammed my money.It simply got deposit from me and didn't ask a question. Later it shows their service is not available in my state. Now I want refund of my deposit they are not providing it.
Andreas Moran
22 April 2023
Comment from uk.trustpilot.com
Website has been buggy for years. I am currently not even able to make a deposit, because the "name field" has been filled out incorrectly for my card. I happen to be quite certain of my name. Avoid unnecessary headaches and chose a different betting partner.
Jane
22 April 2023
Comment from uk.trustpilot.com
Pay £10 to Join and get £30 bets free. Great lets join! One day later they close my account due to my business interest! I am a hairdresser! Complete and utter con.I asked why they closed account and they aren't allowed to tell me! PLEASE DO NOT USE!!!
Bill Oddie
22 April 2023
Comment from uk.trustpilot.com
A loyal customer for years but treated unfairly...had my bonuses and free games taken away for the reason of betting to much???? Shocking, disgusting way to treat customers....avoid these 365 sharks cus they offer new customers everything but basically poo on loyal long standing customers.
brian
21 April 2023
Comment from uk.trustpilot.com
This company has gone way way over the top with its "responsible gambling" they seem to think every customer has a major problem.. I have bet with them for years and years.. a lot at times a little at times, but just the way i have always done.. now constant harassment if you gamble for a certain amount of time."keep it fun" well it is not you are spoiling it for everyone!!!!Time to leave... shame really.
John Padley
21 April 2023
Comment from uk.trustpilot.com
I had all offers stopped before christmas,they said the offers were stopped because they are a responsible gaming company ,then at the end of febuary they reinstated the offers on my account now they have taken them off again because again they are a responsibe gaming company..nothing makes sense with bet 365 anymore i will stick to putting my bets on in my local shop from now on.
Kelly Louise
21 April 2023
Comment from uk.trustpilot.com
Been a customer quite some years. Before Christmas I hadn't deposited on the site for a year or so, and I was eligible to play the free daily games in sports, than as soon as I deposited just £20 they took all these off my account, I'm no longer allowed loyalty or any offers from bet365, they are saying it's due to safe gambling etc. You don't deposit on bet365 and your welcome to the offers and loyalty but as soon as you deposit they take these away. This company needs to give there a head a wobble, isn't loyalty given for game play etc, how can you get loyalty when they take it off your account as soon as you decide to deposit and play. No wonder this site has a one star bad rating, nothing seems to be getting done with this site they seem to get away with it all! Gambling commission definitely aren't doing there job!
paul kerr
21 April 2023
Comment from uk.trustpilot.com
Been with Bet365 for 15 years but recently very poor. Canceled my account last week because I originally registered with them when working overseas. As per their suggestion opened a new account which was accepted but cannot make a deposit after numerous attempts. Tried emailing & live chat but of no assistance & cannot contact them by phone. Joined Betfred and was able to immediately make deposit without any problems. Very Disappointed Paul Kerr
Jason Williams
20 April 2023
Comment from uk.trustpilot.com
I joined BET365 yesterday after a friend said he had joined . I was a little reluctant as I do have a bit of a gambling habit .Anyway I went ahead and joined up 6pm yesterday afternoon , quite straight forward , played the casino , and spent nearly a £1000 , with no wins ?Anyway woke up this morning to an email that my stating my account had been closed , because of the nature of my business ? I’m a sales manager for a large retailer in the UK for God sake , what do they mean by this ? This is unlawful and I am taking this further .My advice is to not use this betting site , as like many other customer reviews say on here , they are corrupt and a dishonest company , as it seems they take your money and then run , with no real genuine explanation why ??
Melvyn Goulty
19 April 2023
Comment from uk.trustpilot.com
Bet 365 payed a bet out as a win Then with no explanation or even getting in touch removed the money from my account with out my knowledge I still don’t know why
nkosilathi mzungwana
18 April 2023
Comment from uk.trustpilot.com
What a scam of a company ! Worst betting company around , do not sign up , opened an account with then deposited money which I used on bets , got promised 30 pounds in credits which I never got , sent all verification which got approved , long story short account got closed a day later “due to the nature of my business “, no train given no explanation no evidence to show I did anything. Wrong , anyone know how we can escalate this and sue bet365 for this absolutely disgusting abuse of power . Anyone affected emotionally and mentally by their actions please let’s not let them get away with this!!!!!
Dallas Stackhouse
18 April 2023
Comment from uk.trustpilot.com
Big rip off. Been betting for a cpl weeks then all of a sudden my account is closed with no reason. And all of a sudden they dont recognize my bank, the same one ive been using with them this whole time. Now i csnt even get my money back. B.s. avoid n stay away. This has happened to two other ppl i know. The site itself was great until ghis.
David McLaren
18 April 2023
Comment from uk.trustpilot.com
Experienced problem's logging in 8 days ago. They advised me that it looked like I had 2 accounts set up and that they would investigate it as fraud and get back to me in 48hrs.I have chased them 3 times since and they can provide no update. I have gambling accounts with other companies and Bet365 has without a doubt the worst customer service I have ever experience.I am closing my account.....AVOID
Mr Endijs Bekmanis
18 April 2023
Comment from uk.trustpilot.com
I can say only good thinks about bet365....games are good,and sport bets are simple to do...payouts are fast.i don't know what about people can complain. My be somebody had bad experience, but mine are good.and customer service are the best,very helpful. Thanks bet 365
Andrew Raines
18 April 2023
Comment from uk.trustpilot.com
A corrupt lying cheating ignorant disgraceful company!Signed up Friday 15/04/2023 deposited £100 for the grand national and Liverpool v Leeds last night! 2no bets have won! yet they closed accounts Saturday morning, no refund or any sign of winnings!!!!!now as per usual with these kind of greedy parasitic pond scum they ignore everything! Surely there must be a law against this kind of customer service!
James Brook
17 April 2023
Comment from uk.trustpilot.com
Dont sign up with these, use a reputable company if you want a betting account. I signed up with the introductory offer for the national. Account was later closed down by them with no reason given. My free bets were lost. Struggled getting back the massive £14 i won also, but after several emails they did give it back. Not a company to use. stay well away.
Clare
17 April 2023
Comment from uk.trustpilot.com
Avoid, Avoid, Avoid. Reading below the reviews, many have experienced similar, in that account not opened, no reason provided then they email with worrying communication making you feel perhaps your data has been compromised, and cause unwanted stress.Avoid and stick to going to an actual bookmakers.
MRS Y GRINDROD
17 April 2023
Comment from uk.trustpilot.com
I opened an account with them to place a bet on the grand national, I placed 5, £1 each way bets on 5 horses but unfortunately I didn’t win. The next day, I received an email informing me that my account was being closed with immediate effect telling me that it was due to the nature of my business, and with no explanation. Confused, I don’t have a business, I’m not in debt and I was a new customer. If this is the way they treat new customers then I don’t want any part of Bet365, terrible customer service ??
Greg Neildale
17 April 2023
Comment from uk.trustpilot.com
Disgusting customer service and in my opinion nothing but a con. I signed up for an account with the promise of £30 worth off free bets. Just like many, many others on here they closed my account and point blank refuse to give a reason. I could have gone with any one of a number of other companies and wish I had. Nothing other than theft and false advertising. Avoid is my advice
Caro
17 April 2023
Comment from uk.trustpilot.com
Giannis got injured 9 mins into a game in a playoff game. Sky Bet are voiding all line related to Giannis meanwhile Bet365 has removed the option to cash out and robbing their customer then don’t want to do anything about it.
Ian N
17 April 2023
Comment from uk.trustpilot.com
Shocking, bet on grand national £30 free bet credits spent £32 and put some bets on the football the following day with the free credits did not receive the £24 I won on my grand national bets. Not able to log on and cash out my winnings got an email saying my account had been cancelled how can they get away with this.
Mrs Sally Lawrence-smith
16 April 2023
Comment from uk.trustpilot.com
Absolutely shocking company. I opened an account to bet on the grand national and 12 hours later after I had placed some bets they closed my account and refused to give any explanation, exactly the same as people below have experienced. The £30 introductory offer remains on my account as I cannot access it. Total con. This company is a total joke, how can they be allowed to continue trading? They are doing the same thing to all their customers and getting away with it.
Blu
16 April 2023
Comment from uk.trustpilot.com
IF YOU WANT THEM PLAYING WITH YOUR MONEY, THE. GO AHEAD. THEY WILL CHANGE THE AMOUNT THAT YOU CASHED OUT AT WITHOUT YOU CONFIRMING. STEALING MONEY IS WHAT I SEE IT AS ??
John Tarpey
16 April 2023
Comment from uk.trustpilot.com
Searched around online for a betting app to place a bet on the Grand National for myself and family members. Free £30 bet credit when you bet £10 they said, to be used once your £10 bet has been settled. The free credit was put into my account. Then they closed the account, hours later, "due to the nature of my business". I am a security guard. In other words, we've had your money, now do one. For interest only, between us we bet £30 and got back £27.50. Maybe they didn't make enough. Scammers.
Farshad Jamshidi
16 April 2023
Comment from uk.trustpilot.com
Worst scam company. Terrible customer service. Choosing service and after 1 hour someone reply and say will pass me to someone else so you knew what my enquiry is about why you replied?
Andrew Raines
15 April 2023
Comment from uk.trustpilot.com
Opened account yesterday taken deposit £100, then closed account this morning due to nature of my business, I'm a construction consultant???? Cant speak with anyone cant get refund what kind of business is this.Absolutely disgraceful.Now lost £100.And i do not agree with 1 star i wish to give 0 or less A complete sham of a company, no wonder owner flies around in a helicopter money to fuxking burn.
Jon
15 April 2023
Comment from uk.trustpilot.com
Placed an each way bet on the grand national. Wheny horse came in I checked my account to see an empty balane. Upon checking, I noticed a separate bet builder for a Chelsea game on top of my horse bet which I hadn't placed. Meaning I didn't receive my winnings. Absolute con of a company.
Graeme Wells
15 April 2023
Comment from uk.trustpilot.com
New customer offers are a scam. I place a bet then got an email stating they no longer want my business and had wiped my credit and would not discuss. Definitely avoid this company.
Jackie Hastings
15 April 2023
Comment from uk.trustpilot.com
Wow never bet before , thought I would have a one off bet as they had an offer bet £10 and receive £30 credit . Spent £10 and then they sent this email Thank you for holding there. From reviewing this for you I can see that your account has been closed as a trading decision. Our Trading Department reviews customers' accounts regularly and sometimes conclude that they no longer wish to accept a customer's business. Any additional accounts the system detects as belonging to you in the future will also be closed, as bet365 have a one account per customer policy.What a scam . This has happened to so many people . How can they get away with it !!!!
stephen albon
15 April 2023
Comment from uk.trustpilot.com
Terrible site you back something and it doesn't put bet on as price changes even if it goes up in price which you would obviously accept. Use Betfair much better site and prices.
Barry Smith
15 April 2023
Comment from uk.trustpilot.com
Cowboys. To get my bet credits the website says provide one form of ID but they make it up as they go and told I had to provide two forms of ID. Why would I give these dodgy muppets my drivers licence AND my passport details. Too much Personal data just so I can get betting credits. Took my money without either BTW. This was only to get my money back.
Stephen
15 April 2023
Comment from uk.trustpilot.com
Thought 365 led.the way in betting but I had 16/1 vannalier in national thinking it'll be a 1/4 n best price but 5th n no best price! It was 22/1 with hills when I placed my ew bet on Wednesday!
Jackie Palmer
14 April 2023
Comment from uk.trustpilot.com
New customer, made a qualifying bet to get £30 free bet credits which I was going to use on the Grand National. My original bet lost, and I then got an email saying that my account had been closed. Web chat said it eas a 'trading decision'. What?! Take my money then renege on an offer. Absolutely disgusted. A total scam!
David Flynn
14 April 2023
Comment from uk.trustpilot.com
Bet365 are nothing but carefully masked con-artists. They don’t like you winning and when I won £24k over the course of 30 days, they threw there toys out of the pram and restricted my account. Also I withdrew my £24k, but somehow £2,000 of this money had gone missing. My lawyer has been contacted and legal action will be taken. Stay well away from this shambolic site!
wayne
14 April 2023
Comment from uk.trustpilot.com
E sports football is fixed! Do not bet on this at all! Absolutely horrible to watch the chances they missed on purpose and passing instead of putting ball into an empty goal.How they get away with this is mind boggling!
alecsander cimpoeru
14 April 2023
Comment from uk.trustpilot.com
I wish I could give zero stars the promotion doesn’t work I lost my money and customer service is terrible, they don’t pick up the phone then they tell you to live chat but u can’t get a human to talk to and the final thing is email which we all now how efficient that would be. 0 stars
Truth
13 April 2023
Comment from uk.trustpilot.com
They have taken so much off me the worst casino players don't ever join they are horrible and totally unfair surprised gambling commission allows them to continue to operate.... shame on those in position that allows a site to ripping uk members and does not have a returns policy... make you think if the gambling commission is also taking a back hand and government closing their eyes to this ... someone needs to be shamed and put in front of the media to be held responsible
Dorota
13 April 2023
Comment from uk.trustpilot.com
DO NOT USE BET365 THEY HAVE CLOSED MY AccOUNT AND KEPT £2,500 OF MY MONEY AND WILL NOT RETURN IT, DEMANDING I MUST SEND THEM PRIVATE BANK STATEMENTS FROM THE LAST 3 MONTHS.They have told me they are within there right to keep thousands of pounds of my money unless i send them private bank statements, they claim i am breaking there rules by not sending them bank statements but they refuse to tell me which rule i have broken, i am currently complaining to IBAS about the way they have stolen my funds and i will also be complaining to the Gambling Commission as i believe many rules have been broken. THEY WILL CLOSE YOUR ACCOUNT AND STEAL YOUR MONEY ASWELL
Robert Suggitt
12 April 2023
Comment from uk.trustpilot.com
Placed an each way bet on the masters prior to the competition starting. I won when the competition finished on Sunday evening. It’s now a Wednesday evening and the bet is still shown at Unsettled. Messages confirm my bet but they are awaiting official results apparently. Those results were televised and are on the masters website. Dodgy dodgy firm. I won’t be betting with them again…. Think hard before you do!!!!
Paul Evans
12 April 2023
Comment from uk.trustpilot.com
Worst bookmaker in the UK.Had account for 2months, was winning just over £500.In that time must have had 80 bets.Any sign of winning they close you down.When will someone do something about this firm.
Stefan Jones
12 April 2023
Comment from uk.trustpilot.com
Received a total of 150 free spins with a value of 10p from two promotions. One was a casino sign-up offer, and the other was the weekly Tuesday's stick and twist promo. I chose Twist and received 100 free spins. To receive 100 free spins is very rare btw and will unlikely ever happen again. I was quite excited and I wagered all 150 spins on various slots. Do you want to know how much I got from the free spins?? £4 measly quid! That's right, 4 stinking quid from 150 free spins! What an absolute joke of an utter garbage and disgusting variance and RTP. That Denise woman must be well happy!
Ian Hunt
11 April 2023
Comment from uk.trustpilot.com
Further to reading other bad reviews about bet365 I have just been informed my account has been closed and also any bet credits I have can't now be used. I have been with them for around 15 years with no issues and now all of a sudden they have taken this decision and just called it a trading position with no explanation. If you don't want to take people's bets, and in my case only small ones but on a very regular basis, then what is the point of you claiming to be a bookmaker!
Dalu Tata
11 April 2023
Comment from uk.trustpilot.com
Dear bet365,I am writing to you regarding my withdrawal request of 44000 from my gaming ID 81256107 on January 20th, 2023. Despite multiple attempts to follow up and inquire about the status of my withdrawal, I have yet to receive the funds.I understand that there may be various reasons for delays in processing withdrawals, but it has now been over two months since my initial request, and I have not received any updates or explanations from your team. As a result, I am growing increasingly concerned and frustrated with the situation.I have been a loyal and active player on Mostbet for quite some time now, and it is disheartening to experience such difficulties with withdrawing my winnings. I would appreciate it if you could provide me with an explanation for the delay and a clear timeline for when I can expect to receive my funds.I hope that we can resolve this matter promptly and amicably, and I look forward to hearing back from you soon.Thank you for your attention to this matter.Sincerely,mohil
EC
10 April 2023
Comment from uk.trustpilot.com
Just had a bet on a football game which was winning and on the 93rd minute it automatically cashed me out and I lost £30. I would have won £70. What a con.. Literally didn’t touch my phone and it made the decision for me whatis life ? crap company u are
Nbo A
09 April 2023
Comment from uk.trustpilot.com
DO NOT USE THIS SITE ??????????????YOUR PRIVATE INFORMATION IS NOT SAFE IN ONE YEAR THEY ASKED ME TWICE AND KICKED ME OFF THE SITE FOR ID THAT WAS NEVER PROVIDED AND THEY COULDN'T ANSWER ME WHY IF ID WAS NEVER PROVIDED ARE YOU LETTING ME GAMBLE SO ONE THEY ALREADY WANT TO GET THEIR POLICY TO THE LOST THE ORIGINAL IDS I HAD TO GIVE THEM AND WE'RE TALKING PROOF OF CARD THAT YOU'RE USING ON THE SITE YOUR ID AND YOU HAVE TO TAKE A PICTURE OF YOUR FACE WITH YOUR ID I'M ASKING FOR MY HISTORY NOW AND THEY'RE NOT GIVING IT TO ME THEY KEEP ASKING ME TO SEND INFORMATION I'VE ALREADY SENT TWICE AND NOBODY SEEMS TO FIND IT STILL WAIT FOR THIS PLACE GOOD LUCK TRYING TO GET A HOLD OF THEM I just got asked again after sending me information in to them all ready they said for.me.to get any help I have to.provided the information that I just sent the day before and that was there response don't waste your time.with this guys bunch of robots over my friend also got an issues taking 25k out of bet365 they can't be trusted
Tony Oakes
09 April 2023
Comment from uk.trustpilot.com
I opened a new account with a £10 free bet offer.After my initial bet won they closed my account to prevent me using the free bets.On complaining all I was told was that they can close anyone's account at any time!To conclude they try to get new business through deception and lies.Never use this site!
Adam Green
09 April 2023
Comment from uk.trustpilot.com
Closed my account after one day, I signed up and placed one bet (which I lost), I then received an email saying my account was closed as they ‘no longer wanted my custom’Bunch of cowboys
Denis Redžić
09 April 2023
Comment from uk.trustpilot.com
Nothing good with Bet365 worth mentioning! Even their Promos are a joke! And Customer Support is just terrible! Better sites out there...
Ana
08 April 2023
Comment from uk.trustpilot.com
CRAPPY! CRAPPY! SHITSINO! :( Never win anymore. They now now have categorize their games from high volatility to medium volatility which means high risk to medium risk, which makes it harder to win. This results inn dead spin after dead spin. Please read this and stay away from this site.


Louie Fred
23 April 2023
Comment from uk.trustpilot.com
I made a 200$ deposit a few days ago and the money never showed up in my account even thought it said "successful". My balance still said zero and the money was gone from my bank. I tried the live chat but it's an absolute joke and impossible to get in touch with someone. I emailed them and the lady said the deposit was successful even though it clearly wasn't. They still haven't given me my refund. I was warned about this site and I should've listened to my buddies. I guess this has happened to many people. What a joke
I made a 200$ deposit a few days ago and the money never showed up in my account even thought it said “successful”. My balance still said zero and the money was gone from my bank. I tried the live chat but it’s an absolute joke and impossible to get in touch with someone. I emailed them and the lady said the deposit was successful even though it clearly wasn’t. They still haven’t given me my refund. I was warned about this site and I should’ve listened to my buddies. I guess this has happened to many people. What a joke