William Hill PLAYER REVIEWS(2989)
Marcel Totorean
25 April 2024
Comment from uk.trustpilot.com
LITERALLY IF I COULD I WOULD GIVE MINUS 100000000000000This app is a utterly joke ,never ever had such a bad experience with any online apps,again from 60£ spent 1,90£ returns. Shows u the bonus game in all positions that u can't get No matter what stake u play.ABSOLUTLY JOKE U ARE .Rather donated the money to charity then to spend it here.Glad I've just closed my account. JESSUSI DONT RECOMMEND THIS APP TO NOBODY
Mr Bahman Rahimi
24 April 2024
Comment from uk.trustpilot.com
As I stated this bookie is scum today once again I had a bet on Basketball game in Adratic leaque spread bet under 177.5 the match finished 176 but suddenly 2 more added to score so 178 and so I am a loser this is a rotten theft as they do they do. You can not contact them by email only talking to a robat. I did check to see the result of this game but it does not exist. scum disgrace con pictures attached.
Donatas Dntsks
24 April 2024
Comment from uk.trustpilot.com
Nice system managements,good works system ,every management managers have eagle eye,I liked how sometimes for no reason top up 🆙 in the bonus 1000x bet its not lucky its humanity for fun the this company awesome 🌟 🌟 🌟 🌟 🌟 🤩
Louie Lamptey
23 April 2024
Comment from uk.trustpilot.com
It appears that William Hills online slots are fixed. For example 333 frogs, where there are no game instructions at all. The coins were coming at a steady rate now they are few and far between. I understand William Hill are there to make a profit especially as the were fined £19.2 million. Maybe there is some programme installed which fixes who wins and who loses on individual accounts. I even got stopped from playing the free games by William Hill for no reason and when asked for an explanation all I got told was it was a security matter, yet they still took my deposits. Maybe William Hill should again be investigated on how their system works.
Restaurant Critic
23 April 2024
Comment from uk.trustpilot.com
WARNING- PLEASE DO NOT USE WILLIAM HILLThis company took my money online and will not refund despite my account being closed with a credit balance as system crashed on day of grand national.Paddy power took my bet who are a fantastic company with first class customer service unlike WH who I have been passed to no less than 10 people in one live chat 🤷♀️
Customer
23 April 2024
Comment from uk.trustpilot.com
Wouldn’t even give one star horrendous treatment. I only downloaded the app for grand national which was fine money recieved. Then when it came to Scottish grand national I won again only £23 but they will not pay it out to me. They want photo of photo I.d back and front proof address list of deposits from my account which is impossible as I can’t get in to it stay away
Eddie T J Naylor
22 April 2024
Comment from uk.trustpilot.com
everytime you play the slots here month in and month out you feel like you have been robbed you have no chance its all profit for them 1 month or 2 months i could agree with but every month and nothing but dead spins is not right and they should be shut down.Crocodile blitz over 300 spins no bonus how do you get away with it scum.
Karl
22 April 2024
Comment from uk.trustpilot.com
This company is run by amateurs and what do you expect when they move there operations department oversees.Spent considerable amount of time trying to sort out my account with somebody who i could not understand as there English was certainly not the best. Whenever you have a query it cannot be answered and has to be escalated to a supervisor. In short there are many other sites out there that provide a better customer service than William Hill certainly do. I am disgusted with this complany and would advise anybody never to use them unless that is you have a lot of spare time on your hands if you ever have an issue
Gail
21 April 2024
Comment from uk.trustpilot.com
i been using william hill to have small bets for ages and there offices recently i lost 90 pounds on there casino game which was a promo this week they claiming they stopped my account because i lost 90 pounds because of safer gambling its the first time i actually lost that amount in all the years of betting . But it happen end of . i find it seriously appauling behaviour by william hill to even firstly abuse there position of this and instingate aconduct which is in breach of my human rights and clearly aimed at me as a female person as i know males friends who lose more then that on a daily rate and still have account not alter or stiopped for that reasons this is clearly a abuse of power by william hill and i clear action by them in discrimination laws. Anyone who bets on william hill who has lost 90 pounds in one day please review this message and send a forwarding message so i can take this further to the regulators and speak to my solicitors in terms of abuse to my legal rights and human rights of enjoyment where i was in no danger of any form of safer gambling laws and clearly this is abuse against a female for wrong actions and clearly is illegal Thank you for your time I will enclosed the email william hill sent me to show how they have handle this so badly Anyone who thinks this is wrong please support by boycotting william hill as a company .This is abuse by a regulated company and clear breach of human rights
Mark Ames
21 April 2024
Comment from uk.trustpilot.com
The app is horrid , it freezes stop working kicks you out and simply shuts down, time for a change me. Thinks sad though as been with them for years.Oh how the mighty have fallen
Jenni
21 April 2024
Comment from uk.trustpilot.com
Well after reading reviews 😲😲 just no wins whatsover. Shame cos i like william hill for their offers, you get better promotions than say sky bet. But just wondering if you ever do really win? 🥹
Chris Davis
20 April 2024
Comment from uk.trustpilot.com
Stay away..Had £64.28 on a gaming Bonus with waggering, check how waggering was going puff balance 25.48! Talked to customer services "the game was working fine" yes game was but ur server isnt... on hold for the "supervisor" person sat next to them in the call centre.... wont even close my account on requst so sent complaint to gambling commision..
Gorilla Trading
19 April 2024
Comment from uk.trustpilot.com
In my humble opinion this along with all other bookmakers are criminals given the green light to inflict crime on to the hard working genuine people.All of there casino games are rigged beyond belief.These machines say they have a good payout ratio to entice you into playing.One would expect after putting £80 into the machine that you would have a payout of more than 50p.It doesn't suprise me at all as I said these bookmakers have been given the green light to commit crime.Don't give them your money when there systems are heavily (RIGGED)
customer
18 April 2024
Comment from uk.trustpilot.com
Without a doubt the biggest rigged ripoff site of any casino cannot put into words just how bad this place is it’s shocking how bad all the games and promotions are along with the totally useless customer service it’s amazing they’ve managed to maintain a 1.6 rating here
FPS9908
17 April 2024
Comment from uk.trustpilot.com
Another joke of a gambling company.These companies really need more pressure put on them when it comes to the problem I am encountering because I have come across this time and time and time again with every gambling company I have ever used except Betfair.It has now been 5 weeks that William Hill have been holding on to money in my account. They decided, after years of using them, that I required one of these "affordability checks" or whatever they are. I dread the day people ask me for mine because my finances are not set out like these people want so because it doesn't flow with a standard pattern they have a meltdown and either completely exclude me or put me on something pointless like £200 a month.After explaining my situation to them I still get the same scripted responses from customer service drones over and over so I say "look, it's fine, I am happy to not use your site, I'll just have my remaining funds and be done with". As stated, that was 5 weeks ago. They, despite 4 long phone calls and 30/40 emails, have still not paid it out after saying that they would.Can you imagine any other company in this country holding over £600 of a customers money for absolutely no reason whatsoever and there not being some hoo ha about it? It would genuinely end up as one of those daft bits in the news where there's a headline "This company kept my money for 5 WEEKS!" with a picture of me looking dishevelled and sad beneath it.They're a joke.
S C
17 April 2024
Comment from uk.trustpilot.com
Really appreciate for Customer Service Advisor- Ms Tina at Weoley Castle, William Hill Branch. She is very nice, polite and cheerful. Answer my enquiry instantly and giving outstanding solutions instantly. Really appreciate for her professional services. Thanks again.
Alan Estrada-Hindle
16 April 2024
Comment from uk.trustpilot.com
Wow, absolutely shocking company. The hoops I had to jump through to release the £10 I was owed back into my bank account was appalling. 100 do not use. They’re like the sports direct of betting companies. Short of signing a document in the excrement of Christ himself I wasn’t sure exactly what they weee expecting of me. Wasted more that £10 worth of my time getting it back, much more, but it’s the principle and don’t want them keeping my money in their grubby hands any longer than they have.
customer
16 April 2024
Comment from uk.trustpilot.com
Placing football bets at William hill is like…all 22 players on the pitch OVER 6 shots on target each and the keeper to score 4 goals odds2/1 honestly this place is a joke these days just scammers stay well away. And don’t even start me off with the slots
Eoin Kennefick
15 April 2024
Comment from uk.trustpilot.com
On 4th of March, I opened a William hill account for the Cheltenham Festival, on 8th of March after slow checks I was finally emailed to confirm the account was fully verified. I deposited €500 and subsequently lost this during the Chelt festival.A few weeks later I made a further deposit of €1000, after placing a few bets that William Hill voided, I still had €1000, I then went to withdraw my money and the option was no longer available, I was unsure to why as they had not made any attempt at communciation. After spending hours on their AI like live chat and mail they requested a tonne of unnecessary documents, proof of funds, my writing my name on pieces of paper and holding them next to my face. These checks are ludicrous and as such I was happy to close the account and take my business elsewhere. Of course William Hill were happy to go against Gambling Commission rules of asking for further documents upon withdrawal which could have been requested much earlier. Bear in mind, I have not won a single penny off William Hill but they have now decided they won’t be returning my balance unless I provide said documents. Which I will not do, I am now trying to get an IBAS escalation number and SAR off them which they are hesitant to provide. All in all, do not bet with William Hill, even if unlike me you are able to win some money, chances are you won’t get paid.
steven thorpe
15 April 2024
Comment from uk.trustpilot.com
I keep giving it the chance of redemption but keep getting screwed over on obviously simulated. Not. Random. R. N. G.Whatever these idiotas are doing they need to review the R. N. G. For poker. It keeps giving roulette results.Xxxxxxx con...Date of experience is 2019 to 2024.Cranks.
16 26
15 April 2024
Comment from uk.trustpilot.com
Just seen an advert on tv. Join william hill vegas. After 6 months of being massively ripped off by them. So thought I'd give william hill another review. Please stay away from this site..
Mick hick
15 April 2024
Comment from uk.trustpilot.com
Had a go grand national said online payout upto six place for national.went bookies collect winnings said sorry nothing I'm afraid only upto 5th place.i said it says upto 6 place online.he said yes it pays upto 6 place if bet online ha ha so what's the difference. Phoned 0870 help number to check.kept me waiting approx 7mins finally got through was on 2 mins and they said same.cost phone call £4.60 for less than 2 mins.so anyone phoning them dont bother just another money making number.tried beforehand online chat = another waste of time.
monroe
15 April 2024
Comment from uk.trustpilot.com
after 14 years being with will hill now they want to dictate how much I spend nad put a limit on my accountand they could not even be bothered to give me a call and give me a reason fornote contactind customer service there you have to pay £1 a minute
K.Choudhury
15 April 2024
Comment from uk.trustpilot.com
Stick to football betting on this site. All casino slot games are RIGGED. I can guarantee you could spend hundreds or thousands and still win nothing.
customer
14 April 2024
Comment from uk.trustpilot.com
30-40-50 dead spins without a single win this place is by far now the worse casino out there it’s just horrendous how they’ve managed to keep a 1.6 star rating is beyond me when there clearly ripping off customers constantly the rare bonus you do receive is 20-30X your wager or lower AVOID this rubbish it’s a scam
Why
14 April 2024
Comment from uk.trustpilot.com
They suspended my account as I was winning off their promotions. Asked me for face passport pic and documents after 6 months of being a customer.Stay away from these cowboys. Total robbing bar stewards.Other bookies out there.
Wayne Northeast
14 April 2024
Comment from uk.trustpilot.com
Been banned from receiving promotions, impossible to speak to anyone but a robot.Absolutely at a loss but it appears that I am not the only one. Why offer promotions if you don’t like it when someone wins ?.Plenty of other bookies about happy to take my money.
Robert Douglas
13 April 2024
Comment from uk.trustpilot.com
JUST BEEN UPTO ALFRETON DERBYSHIRE GRAND NATIONAL DAY...LADBROKES RAMMED,BETFRED RAMMED,WILLIAM HILL 4 PUNTERS IN THE SHOP,I THINK WORD MIGHT HAVE GOT AROUND THAT THEY DONT PAY OUT ON WINNING BETS AFTER ALL THEY GOT POLICE TO REMOVE ME FROM THE PREMISES AND A LOT OF PEOPLE I KNOW WERE IN THE SHOP AT THE TIME 🤣🤣🤣🤣🤣🤣
Yasser Hussain
13 April 2024
Comment from uk.trustpilot.com
If there's any such ratings like half a star or nil that's what this bookie deserve!!!Absolutely pathetic to say the least. I was on hold for hours end and then spoke to an incompetent advisor absolutely no clue what so ever. I made a deposit the other day hoping to get into odds boost with only £1 available as I was seriously stake restricted. However, every time I placed a £1 bet it wont even I mean even £1 bet !! So I decided to take back my £10 but it seems I cannot withdraw my £10 and I was waiting here for 2 hours and after all that the supervisor came and they informed me will email me but since then nothing!!! This is one of THE worst company I have ever seen and be warned of this bookies stay away. They not only interested not only your money but also no interests what so ever of your wellbeing a certain level of customer service.Thus matter will now be passed over to UKGC and IBAS for full investigation as they unlawfully withholding my funds.
Taner and karolina
13 April 2024
Comment from uk.trustpilot.com
Biggest scum in every way imaginable. If only I could have my way with you. Hope you got rinsed at Aintree. WH you are a embarrassment to society. You can only beat real punters by cheating aswell as having the advantage with odds.
JAMES PERCY
13 April 2024
Comment from uk.trustpilot.com
Used them for years but got to the stage where i only bet once a year on the national. This year i found myself locked out of my account after a password reset still no joy. The only contact ive been able to gain is with the live bot which told me my account has been banned and couldn't let me know why.So be careful as it seems they can just ban you and keep the money you have in there anytime they want, awful service and actual theft!
con
13 April 2024
Comment from uk.trustpilot.com
Robbing bast****, £300 on absolutely no return on the vegas market, and to top it off all the odds are awful and the promotions are also shi**
Darren
13 April 2024
Comment from uk.trustpilot.com
William hill you can shove your site never had any problems than you decide to close my account for no reason what wrong because I am not spending enough money or what o well never mind I take my custom else where don't recommend this site to no one really poor site good bye
liam
12 April 2024
Comment from uk.trustpilot.com
I placed a few bets on William Hill and one minute later these bets were replicated and the money taken from my account. When I made a complaint they told me that the bets would stand and immediately cut off the chat. If I wanted to escalate my grievance, (which I was eager to do) then I would have to open a new chat and go through the whole process again. This was after waiting for over an hour for a reply. Awful company. Take your business elsewhere!
Paul Bailey
12 April 2024
Comment from uk.trustpilot.com
Shocking company. These charlatans banned me for winning yes you heard right. I was winning from free bets and they banned me.
Robert Douglas
12 April 2024
Comment from uk.trustpilot.com
Had an email today from William Hill saying they want a bank statement for february,march and april showing the transaction to William Hill on 12th march (Thats only time ive used my card with them) The winning bet they are refusing to pay out 4 week after its won!!!Can you imagine going into a shop and them asking "Can we see your bank statement to see if you can afford to buy this item?" The country would go bankrupt,Now remember i paid this bet on with my DEBIT CARD, So funds were in the account,Now ive had paperwork saying they wont take a bet of me in that shop, i know that anyway!!!It doesnt say anywere i am banned from the premises,i was informed that il be assested if i go in again,Looks like i should get arrested day after day what are they going to say to the judge? MR DOUGLAS WAS BANNED BECAUSE HE HAD A WIN🤣🤣🤣🤣 IM NOT SENDING MY BANK STATEMENT FOR 3 MONTH ITS NONE OF YOUR FU##ING BUSINESS,ALL YOU LOT NEED TO KNOW IS IF YOU HAD ASKED ME FOR A BANK STATEMENT BEFORE THE BET WAS PLACED I WOULDNT HAVE HAD THE BET,YOU TOOK THE BET ,TOOK THE £6000 NOW PAY UP THE £39,000 YOU OWE ME....HOW MANY OTHERS WITH ONLINE ACCOUNTS DONT GET AN AFFORDABILLITY SEND DOCUMENTS TILL YOU PRESS THAT WITHDRAW BUTTON? 1000s daily...MOST CORRUPT BUSINESS SECTOR IN THE COUNTRY AS IT IS NOT REGULATED PROPERLY
Felix Blau
12 April 2024
Comment from uk.trustpilot.com
It saddens and frustrates me that this plat form enjoys denying users their win nings. I now rely on pay ments from "Autom atron Inves tment" to meet up with my deadlines. They have numerous rewar ding prog rams especially the prem ium package which has been giving me more than 50% in ret urn
Liam
11 April 2024
Comment from uk.trustpilot.com
Would not trust this company they a re scammers play alot of money to win nothing back was award two bonus which was never given went to live chat supervisor luna the absolute was of space manager lied through her teeth they don't care about customer at all disgusting site
Tonny
11 April 2024
Comment from uk.trustpilot.com
Very poor service I type promo code T60 but they said I didn't do that. Second thing my account get restricted from the beginning, on my stakes, and them are very low. They told me that even if them register my bonus T60 I won't be able to use it because my stake restrictions. Totally wasted of time...
KAM BKK
11 April 2024
Comment from uk.trustpilot.com
Worst customer services ever! I recently opened an account and placed a bet of £745 on an accumulator, the bet was accepted. Upon logging in this morning I saw that my account had been closed. I immediately contacted customer services who said there’s nothing they could do and that they needed documents from an account which was opened years ago. I explained that until the issue is resolved can I have my bet voided until we get my account cleared up. The agent said they were unable to do so as there was a restriction on my account. Agent clearly didn’t want to help me and now I have zero control over my bet. I would avoid and use their competition who clearly value customers more than this company
JokE
11 April 2024
Comment from uk.trustpilot.com
I have been with William Hill for several years and so far there have been no problems with withdrawals or depositsthe only thing that disappointed me was the drop bonus, if you don't make a deposit you won't get anything, plus a 10% roulette promotion, more promotions made for deposit without paying attention to players who probably deposited enough into William's account
Robert Malinowski
10 April 2024
Comment from uk.trustpilot.com
Recently I was playing casino and won a jackpot of 1600 I soon after withdrawed the winnings and the amount disappeared this company is a scam and should be shut down
WannBamm
09 April 2024
Comment from uk.trustpilot.com
Your slots are an absolute F##king joke you parasites.All you employed there go F##k yourselves.
Shane Obrien
08 April 2024
Comment from uk.trustpilot.com
So theu claim that you have daily free spins. Until you keep winning and don't deposit money. They stop you using the bonus stuff. Claiming they don't know what's wrong. I'm not the only person. I have heard loads of people experiencing the same thing. So they bring you in with free games and then turn them off. Sounds like a drug dealer.
customer
08 April 2024
Comment from uk.trustpilot.com
Another game played for days constant losses and finally get a bonus 10 free spins seven completely dead and a whole 85p won. This place is 100% not random and just keeps happening no question it’s rigged AVOID the worse casino there is
Robbin Bridge
08 April 2024
Comment from uk.trustpilot.com
£160 in 20 mins, max 50p spins. No features one win over £8 just pressing start and losing 95% of the spins, yes I expect to lose but a run for my money is an expectation. Not a fun company to play with at all
Eddie T J Naylor
08 April 2024
Comment from uk.trustpilot.com
another month like 6 months on the trot and another dead session if it was truly random then it would not be constant losses each month sick and tierd of the manipulated rtp on slots here it would not surprise me if they lowerd all the rtp on slots yet again! disgusting place to play and you are better of burning your money!
Grey-wolf
07 April 2024
Comment from uk.trustpilot.com
They're costumer service stinks a supervisor tried to be funny with me very unprofessional would never recommend William hill to anyone stay clear of it
Shae Mills
07 April 2024
Comment from uk.trustpilot.com
Been on the online chat for around 24 hours trying to report a potential data breach and all it says is searching for an agent. I’ve also tried ringing the customer service number that’s on google and it goes engaged and hangs up. Poor service
BadServices
25 April 2024
Comment from uk.trustpilot.com
William do not verify when you are losing money but when you win they want to verify and the process is do difficult it is too much hassle, they took over £350 deposit without any issues , lost £300 and then I wanted to redraw my £50 and now they are refusing to release my £50 until I submit proof but still allow me to play games, I guess so I loose all my money ! Proof of verification. It’s a scam from these online casinos. The list is as followsID must:- be colored- be valid- not have cut edges- include signature- photo must be clearProof of address must:- be colored- be issued in your name- include your address- have been issued within the last 3 monthsCard must:- be coloured- have the first 4 and last 4 digits visible- have the 8 middle digits coveredFunding Evidence must:- be made clear to us where the funds you use to gamble originated.These companies are run from abroad and by gangsters who should have their licenses revoked and the public needs protecting against these types of frauds and these companies should be held account for the theft they commit in the industry
William do not verify when you are losing money but when you win they want to verify and the process is do difficult it is too much hassle, they took over £350 deposit without any issues , lost £300 and then I wanted to redraw my £50 and now they are refusing to release my £50 until I submit proof but still allow me to play games, I guess so I loose all my money ! Proof of verification. It’s a scam from these online casinos. The list is as followsID must:- be colored- be valid- not have cut edges- include signature- photo must be clearProof of address must:- be colored- be issued in your name- include your address- have been issued within the last 3 monthsCard must:- be coloured- have the first 4 and last 4 digits visible- have the 8 middle digits coveredFunding Evidence must:- be made clear to us where the funds you use to gamble originated.These companies are run from abroad and by gangsters who should have their licenses revoked and the public needs protecting against these types of frauds and these companies should be held account for the theft they commit in the industry