Virgin Bet PLAYER REVIEWS(677)
zoran jankov
04 March 2023
Comment from uk.trustpilot.com
SCAMERS!!!!!!!!!!! 0 STARSDon't ever open account with them 12/01/2023 I won ticket and almost 3 months they don't want to pay for only 213.33 clean money imaging if you win thousands with them, I've been waiting with virgin to resolve my case but nothing then I complain to gambling commission they told me they are only for if some companies doesn't have license so 0 help...after I wrote to Resolver and wait for month and now with Resolver I escalate my case to the managing director which I need to wait month....and in this month time If not resolve my case then I need to report to Cogra which I already reported to Cogra and they text me back I need to give time to virgin poor bet company same as Internet....and with Cogra if they not resolve my case how knows what they will said after that.So they keep saying we doing investigation ? investigation of what to keep my money longer and work with them and with my money they making money and also I can't make withdrawal on the rest of my money which doesn't have nothing with there investigation...Guys all of you which have same issue just make screenshot of everything and keep as a proof In case to close your account to take them to the court and then definitely they will pay.SCAMERS START LOOKING ANOTHER JOB BECAUSE VIRGIN BET WILL BE HISTORY YOU LOST SO MANY CUSTOMERS!!!!!!!
Clive Mason
04 March 2023
Comment from uk.trustpilot.com
So they let me join and place a bet, which lost. Then when I tried to log back in I couldn't so I spoke to someone on their live chat. They said I need to send them a photo of myself holding photo id, then the photo id on a blank piece of paper and then a picture of my bank card with the sixteen digit number blanked out (the sixteen digits they already have by the way) If that all checks out they will consider opening my account again. All this considering I have a Virgin media broadband account paid from the same bank card so checking would be easy. The app itself is ok but I don't think this a the way to treat their customers and I'm sure there must be some GDPR issues.
joao Vieira
04 March 2023
Comment from uk.trustpilot.com
It was ok before.now just became absolutely ridiculous. Game of the mouth give me ONE, JUST ONE FREE SPIN.???? . you are taking the Mick off the good customers you have left.... I will said leave it alone. Don't play there. Rubbish, disappointed...
James Cooper
01 March 2023
Comment from uk.trustpilot.com
Started winning bets, then they restricted my bets, was fine taking my money when I was losing, avoid
Shane Mcnutt
01 March 2023
Comment from uk.trustpilot.com
poor!!!!!!!!!!!! Stupid!!!!!!!!! and has truly undermined my faith in the Virgin brand!!!I wrote a review of a sister company of Virgin. The review was mostly positive and highly marked, 4 star review. I just questioned the reality of today's betting- And treatment of customers. Punters will seek the best option to them, companies attract punters by providing best deal - companies like Virgin will then punish punters by reducing betting settings and excluding customers and not even contacting the person to explain!!!!!! New legislation is following to deal with this. Avoid this company- Read the reviews- Not honouring bets or payouts. Promote and frequent the better sites- Virgin is not one of them- poor odds- Poor treatment of customers- Don't waste your time!!!!!!!!!!! Slightly shocked giving the Virgin band!!!!!!! Apparently happy to to damage band recommendation for a few bets. HMMMMMMMM. I am now avoiding all virgin products!!!!!!!!!! and telling everybody to do so!!!!!!!!!!!!!!!!!!!!!
Alex Kawecki
01 March 2023
Comment from uk.trustpilot.com
Closed my account and refused to pay out my winnings,said I'd changed my details to circumnavigate their self exclusion when I've never had an account with them,would of took my money if I'd lost no doubt
Paul Bommer Grahame
28 February 2023
Comment from uk.trustpilot.com
Very poor betting app compared to others, you can place a £20 6 fold accumulation bet and two can be winning and the cash out is lower than your originating bet of £20 bet with 4 games to kick off.This must be the lowest betting app for customers. BET365, LADBROOKS, SKY all have far better odds for the customers.
Harmed by an industry.
28 February 2023
Comment from uk.trustpilot.com
They now ignore my emails and when I phone player protection they say " sorry can't talk, have a nice nice day.They are now putting my life in danger by ignoring me and refusing to engage with me.As long as every call is recorded then my story will eventually be told.They abused me.
Christopher Stephens
24 February 2023
Comment from uk.trustpilot.com
Joined on the recommendation of a mate. Not to bad, like the racing features and footy. Live blackjack table, the stream lags sometimes. Anything to complain about would be slow withdrawals, sometimes it can be 3 hours, sometime it can be 24 hours. Modern day sites have it in your account right away, think it’s one thing that lets this site down. Other than that, can’t fault it.
ryxn
23 February 2023
Comment from uk.trustpilot.com
I'll be honest, it was a great betting platform, until you randomly get banned from promotions for no reason at all. I would say avoid this bookmaker there are plenty other who wouldn't randomly ban you. e.g sky bet and paddypower.
Andreea Maria Balint
21 February 2023
Comment from uk.trustpilot.com
Rubish..I have read first the reviews before to create an account and I’m really disappointed.I made deposit’s more than 600£ and I Recived NOTHINK back. Don’t register or play! Go elsewhere!
m j
21 February 2023
Comment from uk.trustpilot.com
Great siteGood sport’s selection and odds Good variety of slotsVery quick withdrawal timeUser friendly Not understanding some of the negative reviews I’ve read and I would definitely recommend
Kerry white
18 February 2023
Comment from uk.trustpilot.com
Withdrawals used to be so quick as in 15 minutes. Now it takes up to 17 hours. Not for huge sums neither quite paltry amounts. This is a game changer for me, I won't deposit on here again until they start being quick with withdrawls again as I can play on other sites that are instant. Why would you change something that was great.
Harmed by an industry.
16 February 2023
Comment from uk.trustpilot.com
This company have absolutely no ethical or moral compass. Even when provided with clear evidence of severe illness and vulnerability they turn a blind eye and victim blame. Virgin bet profited in the region of 6k from pyschosis, Incapacity and vulnerability. All medical evidence provided to virgin and their CEO outlining the severe Vulnerability of the customer. Instead virgin turned a blind eye, thinking that 2k trigger points were acceptable and not dangerous, this is during and after cvid and a cost of living crisis. They exposed, ignored and self-mitigated. Refused to respond to any emails yet within minutes replied to media when they become aware of this abhorrent real life story. Virgin bet now refuse to engage because their regulatory obligations that ignored when receiving money "can't be met" when redressing. VIRGIN BET PUT THEIR REPUTATION BEFORE THE MOST VULNERABLE IN SOCIETY.
Mrkevinohara
15 February 2023
Comment from uk.trustpilot.com
virgin dont pay out your winnings and shut your account sown when tou win dont bet with them its a con. they kerp yiur winnings and deposit money and shut your account.
John
15 February 2023
Comment from uk.trustpilot.com
AVOID. Slots are meant to be fun, but you have zero chance of winning, Starburst. you get starbursts but never win. Goonies it's impossible to get the bonus round. Slots are simply a cash cow where the players are not given a fair chance so simply not fun.
L.morris
14 February 2023
Comment from uk.trustpilot.com
I play this site often and sometimes win the odd 100 or so but today I won £2000..never had an issue and hoping there isn't one now I have won a good amount .fingers crossed ?..will update when and if I receive my winnings
Matthew Smallman
13 February 2023
Comment from uk.trustpilot.com
Disappointed you're not doing a monthly review anymore, probably play elsewhere now as you don't have the best rtp around and the review made players feel abit more valued nevermind was fun
Gary Enticknap
10 February 2023
Comment from uk.trustpilot.com
Barred myself 3 years ago, opened up another account ten days ago, today told they closing this one down as I self barred which I agree with but told me they are keeping my balance as it would be irresponsible to give it back, once my complaint is dealt with i'm reporting these crooks to police, gaming commision and the ombudsman for theft. Don't join these crooks
Ronan Edwards
10 February 2023
Comment from uk.trustpilot.com
Had the worst experience dealing with their live chat robots no personality no human like behaviour just constantly ignoring your questions and very unhelpful. I actually asked for a managers first name 7 times and finally they cut off the chat at the end. Appalling that they would just want to fob off and lengthen and frustrate the process of getting a resolution. Doubt I will use again and still awaiting someone to get back to me via email. Will be advising my friends who use to bet elsewhere.
kevin wall
10 February 2023
Comment from uk.trustpilot.com
Yesterday I spent a couple of hundred pounds on casino with six different games my deposits were largely out weighed to any sort of wins the games I played got close to bonus games or scatters and then jumped and missed As the reels spun you could visibly see it jump or glitch when it looked like I was going to have a win I like to gamble but there was no fairness at all
Steven
09 February 2023
Comment from uk.trustpilot.com
You are doing well as I'm winning, The website is very good and the fact you can swipe from one race to the next is a bonus. I also find some of the offers very good and the free promotions also a bonus. Keep up the good work.
Elaine Briggs
09 February 2023
Comment from uk.trustpilot.com
Don't even bet big and want wage slips bank statement not a chance lucky if I bet £20- £100 a monthI know they have to be responsible this is intrusive not responsible funny how I had a few nice wins then this happens stay away
David
08 February 2023
Comment from uk.trustpilot.com
Really bad site, one of the worst.Customer services are rude and offer no help.Countless times cash outs are always suspended.Countless times I have out big bets on like over £100 but still cannot watch the race do to poor or no streaming.Customers who spend a lot of money get little or no bonuses.Dreadful site Stay away at all costs
Christopher
08 February 2023
Comment from uk.trustpilot.com
Virgin Bet is a great choice for an online betting company. They have a great selection of casino games, live casino games and sports bets. Rewards are good, with free games to play and a monthly review of your account. Gambling controls make sure you don’t get carried away.
Custotonymer
08 February 2023
Comment from uk.trustpilot.com
Stop claiming to give free bets , when you have to stake money to get them, they are not free !!!!! And why when you get given free spins can you not use them as the system seems to freeze and you do not get them
Kstar
08 February 2023
Comment from uk.trustpilot.com
Funny how this site never pays bonus rounds. Over 80 on the new deal or no deal game but yet no bonus?? Month after month?? Yea i dont wanna hear all the crap about its fair and a risk. Its a risk but this site definitly isnt fair!!!
James smith
08 February 2023
Comment from uk.trustpilot.com
Right we're do I start well I won over 500 pound on a slot machine on casino .I then went to withdraw by leaving thr game and going I then found out that the balance was zero my winnings were nowhere to be seen I proceeded in contacting help from there help of which I found out I was lying qnd there was no record of me playing the allocated machine . They basically called me a lier . I wouldn't mind but this was alot of money and they had no interest in investigating in to why it was not showing on My balanceI have since contacted the ombudsmen to try and resolve this . Once vigin read this I would like to be contacted and hopefully get this resolved
Ben Benko
08 February 2023
Comment from uk.trustpilot.com
Virginbet is good but unlike other companies dont give you nothing like free bets or free spins for leaving a review like other companies do..If you send an email to customer if got some time to leave you review you could reward them with something i think.But its probably a lot to ask when not earning enough
alan dean
07 February 2023
Comment from uk.trustpilot.com
ITS A AVERAGE SITE. It would be better if you did meeting specials on horses and dogs, like distances and favs like all the big bookmakers use. Also guranteed odds on all races greyhounds and horses. All other bookmakers do this
Dianne Jefferson Abrahamson
07 February 2023
Comment from uk.trustpilot.com
I enjoy the free games and decent odds.I don’t like the fixed betting that has to be changed in settings and can’t be reduced below £1.The time it takes for the balance of your account to change is too long, don’t know why
Morka
07 February 2023
Comment from uk.trustpilot.com
It's a fair online bookie. Offers and free bets always given on time. Website is good to use. However, always scope for some improvement with site. I'll keep using this bookie. I'm sure we have love hate relationship.
Dave McCall
07 February 2023
Comment from uk.trustpilot.com
A great bookmaker to use! Lots of sports and different markets to enjoy and a very user-friendly site and app. Although I've never used them, the site highlights gambling support too which I think is really good for people who might need to use it. Overall, a great bookmaker that I enjoy using - I'd highly recommend!
Daniel
07 February 2023
Comment from uk.trustpilot.com
Just in general when I'm trying to play although I have bugs on my phone im still trying to help us out while playing, I know yous are a fun gambling socialite bookmakers surely if yous work together with myself we can play longer and have better fun I do know which I've rammed it has a few extra bugs which I'm going to sort out
Jim Maddison
07 February 2023
Comment from uk.trustpilot.com
“Fives”. Every week since January I have received 5 players that are either not even on the bench or are full backs. Why is this so. Even today Tuesday 7/2 I have two full backs, none of which venture past the halfway line and neither has a career goal Free Phoenix game. Seem to be the same players winning each and every week.
Calum2003
07 February 2023
Comment from uk.trustpilot.com
Ultimate in customer gamcare Always asking if everything’s ok on site and actually caring for the customer rather than just taking their money Great bonus gamesGreat football daily bonus gameGreat quizzes to give you free betsGreat oddsLiterally have recommended over 30 people to this site and not one bad review from either Only thing that can make better is maybe a few more options on their football betting Great site
Simon Amey
07 February 2023
Comment from uk.trustpilot.com
Nice selection of slots and withdrawals paid promptly. Great competitions/ Tournaments (when they work). Difficult to use the same platform for too long (Google, Safari, etc), as there is a tendency to suddenly revoke access to any slots, unless you change over from one to the other.
Wilma Walsh
07 February 2023
Comment from uk.trustpilot.com
Can’t access any games I usual play,the site has changed so much, always blockers popping up saying error .that’s on all the IGT games,I can play the same slots on other sites with no problems.I’ve reported it time and again I’ve sent numerous screen shots answer is always the same tech can’t find anything wrong ,it’s clearly a system error as I can access any other games on the site ? I’m afraid I’ll be sitting this one out from now on .no point playing games you don’t like
Carol McCaffrey
07 February 2023
Comment from uk.trustpilot.com
Trying to make a deposit seems to take ages and have missed out on a few winners at the horse racing because the deposit has taken so long we’re as other bet sites seem to be seconds before the deposit is through. Also with horse racing soon as the race is off you cant get a bet on it even if the race is 3miles long.. why not in running bets on the horses..??
DARREN DOYLE
07 February 2023
Comment from uk.trustpilot.com
The website is up there with the best! Easy to use, great outlay and excellent variety of bets on sport!What i dont like is the fact that deposit limits are agreed to and put in place on merit which is fair enough, however then u got the spending mechanism stopping u putting a bet on which is very frustratingLet punters bet to the agreed timescale and limit thats fair enoughSpending mechanism is a big NO from meCustomers will just bet elsewhere
said ghaleh
07 February 2023
Comment from uk.trustpilot.com
I no longer able to use full screen while playing games in virginbet app. I informed ur agent few days ago but he didn't care to solve this problem however, I uninstalled app and reinstall app agian but problem still exists on this app.
gerald robinson
07 February 2023
Comment from uk.trustpilot.com
Virgin bet is a very well thought out service that does all it can to protect the customer. Virgin Bet also provides an excellent gaming service. With very generous odds applied above and beyond the standard market betting prices.
Andy M
07 February 2023
Comment from uk.trustpilot.com
Firstly, a disclaimer. I only use the site for football betting and slots so cannot coment on other markets. Overall the app is pretty good. It's easy to navigate once you get use to it and the markets are varied. Good to see it does a bet builder market. Negatives are the updating of football scores is a bit slow compared to other sites. Cash out could be quicker in response to changing events and a wider range of slot game providers would be welcome as a slot player. I tend to have to go elsewhere to play slots as the choice is not so good compared to other sites. Rating on slots would be good rather than great.
Dave Hyett
07 February 2023
Comment from uk.trustpilot.com
what i didn't like was the free bet offer for putting on a bet builder. The first time i used the offer I had to contact the customer service team to receive my free bet. The second time i used it i followed the link on the app to what i thought was the bet builder page only to find it was a match special bet i put on and not a bet builder so was told i didn't qualify. I only put the bet on to get the offer so feel i wasted my money. customer service was too matter of fact for my liking.
Alan Livingston
07 February 2023
Comment from uk.trustpilot.com
Like the fact that if you are lucky enough to have a win the payouts are very quick,Dislike the number of games that its impossible to get a payout from,the advertised RTP is ficticious i am afraid and is very,very disappointing.
Timothy Higgins
07 February 2023
Comment from uk.trustpilot.com
Not great. Horse racing betting I do not useas they do not give best price guarantee on all race meetings.Boyle sports is an example for best price guarantee on all races.Football betting matches are really hard to navigate. Matches are spread all over the place.Not a very good sports app.
John Harrigan
07 February 2023
Comment from uk.trustpilot.com
It’s very enjoyable, however the only little fault that I find frustrating is with the App, and that is the size of the App within the screen of my iPad, it only resides in the central area of the screen, which is not too good for players who suffer from Visual difficulties, it would be a lot better if it was to fit the whole screen.
Gerald
07 February 2023
Comment from uk.trustpilot.com
Unfortunately when i raise issues with player relations most of the time they are reluctant to address the issue and try to resolve it. Also rewards i notice have markedly reduced in the last 3 months. I feel a reward for loyalty is better than a reward for losing. My activity is reduced recently because i feel my issues werent resolved . G Bown
Neil Lynch
07 February 2023
Comment from uk.trustpilot.com
Poor customer service with settling of free bet. Time lag when making a deposit so can’t get net on in time. Balance shows as nil for several minutes after successful deposit. Free bet issue was 1.50 at leopardstown. Cash out offers are plainly ridiculous.
W U
07 March 2023
Comment from uk.trustpilot.com
Very disappointed. 1st keep checking your balance with spins and bonus , noticed couple of times my win haven't been added to my balance Ignore thinking some error and will show later, but nothing win over £ 20 lost , not message them as can't remember exactly time etc . Then happend again come out from game , login put and back nothing so decide to message as done screenshot my winning and balance not match, got the money later one as they check but wondering how many times this happened without paying attention. Also game keep freeze very often spin and spin without stopping for five sec, kicking out from game showing international error , very low pay out retur, only going down . Feature shocking for example 100 down on 0.80 finally bonus 15 free spins not even 1 fishman , hardly get £7 in return. Bad experience for me
Very disappointed. 1st keep checking your balance with spins and bonus , noticed couple of times my win haven’t been added to my balance Ignore thinking some error and will show later, but nothing win over £ 20 lost , not message them as can’t remember exactly time etc . Then happend again come out from game , login put and back nothing so decide to message as done screenshot my winning and balance not match, got the money later one as they check but wondering how many times this happened without paying attention. Also game keep freeze very often spin and spin without stopping for five sec, kicking out from game showing international error , very low pay out retur, only going down . Feature shocking for example 100 down on 0.80 finally bonus 15 free spins not even 1 fishman , hardly get £7 in return. Bad experience for me