Virgin Bet PLAYER REVIEWS(672)
Big Dan
25 April 2024
Comment from uk.trustpilot.com
Horrendous slots! Nearly £2000 put on their slots. Ranging from 20 pence spins to £2.50 spins. This is a total honest review. Must of played more than 50 slots on this joke of a site. I have all the screenshots to prove it and guess what if you say anything to them they decide to freeze your account. Been back playing several of the same slots, day after day so it definitely tells me something is not right with their set up. Maybe some in-house fixing of the outcome. You cannot tell me that to place thousands of spins on some of their slots and they never give anything in return is not a stroke of bad luck but behind the scenes corruption! This company need looking into! If I was you and you like to play a slot, steer well clear of this site! Just an update. Your slots are not fair and I am going to prove this, so watch this space Virginbet! You cannot continually play slots and they do not pay anything substanial back to the player! Maybe you like other reviews have put just keep the losing players knowing you have given them a dud account like other casinis have been caught out doing!
Michael
24 April 2024
Comment from uk.trustpilot.com
Anyone reading these reviews let me tell you this. I would have given Virginbet 5 stars too when I was using the site. The promotions were really good, I liked the app. But the reality is that this is not a 5 star site, they are a terrible betting company who only target losers. If you bet on sports and are half decent and breaking even or making any profit they will restrict your account very quickly and you won’t be allowed to take part in promotions. I know myself and of two friends who had the email saying you’re basically banned from using the site. So maybe you think they are 5 star but do you really want to bet with a company that will not allow you to win? Do they deserve to have your money if you lose long term? Virginbet are the worst betting company out there, they monitor every single user and only want to retain the ones who lose.
Greg Barker
24 April 2024
Comment from uk.trustpilot.com
Bet ID: 638494945206987196I placed a bet with them last night on the Arsenal v Chelsea game that should be paid out, but they are saying that the woodwork wasn't hit. I saw Jackson hit the post in the 25th minute. I've also since looked at several text commentaries that also mention it. There is no obvious way to raise an objection on the app, so I suppose it's goodbye £140 that should be in my account.
D Thomas
24 April 2024
Comment from uk.trustpilot.com
General Site and offers really really good.Delay time after depositing is unjustifiably bad and causes extremely frustrating problems.Deposit prior to race, see the race go off as your money isn’t cleared to balance. Watch the selection win whilst your deposited money sits there once race is off. Especially bad as no in running bets. That isn’t a standard expectation across online bookmakers but near instant clearance of deposited funds is on EVERY single site I’ve ever used going back over 10 years. Like I say unjustifiable 🤷🏽Customer service leaves a lot to be desired also.All that being said the site really is good and the offers, games etc are also really good.I would recommend to others but really need to sort out the deposit delay.Thanks Mr Thomas
Jodie Willdigg
23 April 2024
Comment from uk.trustpilot.com
Great experience, great support, and every now and then you do win especially on the free games
karen B
20 April 2024
Comment from uk.trustpilot.com
As an avid user of online betting platforms, I recently decided to give Virgin Bet a try. While the platform itself offers a decent selection of betting options and features, my overall experience was significantly marred by the cumbersome and frustrating verification process.Upon signing up, I was required to verify my identity, which is a standard procedure for online gambling platforms. Initially, I didn't anticipate any issues and proceeded to provide the necessary documentation, including a clear photo of me with my driver's license with today's date, as per their requirements.However, to my dismay, this wasn't sufficient. Virgin Bet then requested that I take a selfie holding my driver's license, with the added stipulation of including a handwritten date in the picture. This additional step felt excessive and unnecessary, considering I had already provided a selfie with clear and valid photo of my license with the required date.The entire process felt redundant and needlessly complicated. While I understand the importance of stringent identity verification measures for security purposes, Virgin Bet's approach seemed excessive and frustratingly bureaucratic. It left me feeling disillusioned and questioning whether the hassle was worth it.In conclusion, while Virgin Bet may offer a decent betting experience, their overly complicated and disappointing verification process significantly detracts from the overall user experience. Despite my initial interest in exploring their platform, the frustration and inconvenience of the verification process led me to reconsider. Ultimately, I decided not to continue with the sign-up process and closed the account. I hope they reevaluate their procedures to provide a smoother and more user-friendly onboarding process for their customers in the future.
Steven Wedgbury
20 April 2024
Comment from uk.trustpilot.com
Hi Everyone I've been at this game for to many years I cancare to remember, I don't play casino or games just sports betting and will give an honest assessment The bonus free bets are probably better than some , you can get free bets playing a quiz , goals for money ( very poor usually ) and they have bet and get a free bet etc but that's the only fee bets they give , withdrawal is usually between 15 mins to a few hours 8 hours is usually the latest so is pretty good but most of the top bookmakers withdrawals are usually between 30 mins to 8 hours , this as really improved all round .A massive chance for sports betting customers is cash out but I'm afraid Virgin bet is one of the worst for this , cash out gives you a change during the match/game to cash out your bet it may be a profit or loss , My last 10 bets on football , rugby and cricket i only had this option twice , Cash out can be suspended etc due to the goals scored or other things happening in the match . In my particular examples I never had the option at any time to cash out it was never available and these were high profile games so it was 20% were cash out was offered, well below bet365 , sports888 and William hill just to name 3 competitors So if you are a serious sports betting punter I would go elsewhere , I'm sure the Virgin bet team will reply this is a added option and not always available and can be suspended at any times due to things changing all the time in matches I agree but my examples it was never offered as a cash out to start with . In essence you just have to take the chance that they are doing cash out , in my case it was only available only 2 times out of the 10 games I recently recorded So in conclusion there are better on line bookmakers out there if you look round and check Have a good evening everyone Stewie
Dee
20 April 2024
Comment from uk.trustpilot.com
Excellent choice of games!Excellent daily and ongoing promotions!Excellent speedy withdrawals!Overall I vote Virginbet.com to be the best UK site as of April, 2024
Trotter
18 April 2024
Comment from uk.trustpilot.com
Won’t win once you withdrawI play reel lucky megaways on this site, a game i play on multiple sites so i know when it’s playing abnormally. They say they have no input on the desired outcome of a spin, however i know this to be a lie. If you win on this site once and withdraw you will not win again. I had a little win on the grand national this year and decided to withdraw the winnings (Big mistake) since then i have probably wagered £120-£150 and the feature hasn’t even rolled in once LOL. Seems funny how once you withdraw you don’t even get a play. If you ready the reply they will no doubt give below, you’ll see they’ll deny it, then give you a response so generic and scripted it will show their character, They care so much they use a script to reply to their consumers. Avoid This one guys. There’s fairer sites on the market
Matt
17 April 2024
Comment from uk.trustpilot.com
First time attempting a withdrawal requires id. Fair enough there are regulations but happy to let you deposit and play. Oh and account totally frozen out until you do. Problem is they require you to send sensitive id (passport / driving license) over email. No other option. Very unsecure method for such id to be sent. Agents totally unwilling to engage on the issue and give robot responses. Still waiting for a solution. Their own terms state data over internet is not secure and it's at your risk! Joke. Will be filing a complaint with their regulator and the ico.
Jimbob
16 April 2024
Comment from uk.trustpilot.com
Very professional company who seem to go out their way to help customers with certain questions ect. Would love you as a company to look into following other big firms who pay out 2 clear goals on football and possible give customers the extra time chance when the rugby union and league ends in a draw after 80min. One more thing is the in play markets on horse racing seems to be the in thing as well know these days. Anyway just my thoughts but carry on what you’re actually doing cause I’d give you a definite 9-10. Well done 👍
David Ashley
16 April 2024
Comment from uk.trustpilot.com
I love the virgin bet 5s and i love the little offers you get during the week and to be fair on the btts bets virgin bet has the best odds
Steven W
16 April 2024
Comment from uk.trustpilot.com
I love the speed and clarity of presentation of Virgin Bet. No clutter like some of the rivals. It seems light years ahead of the likes of Ladbrokes and Coral. Withdrawals are fast too. Overall a very professional, user-friendly set-up. Highly recommend. Edit: I forgot to mention the generous free bets offered by Virgin Bet. I have taken up this offer several times (ie bet £10 and get a £5 free bet) and I think this is absolutely fantastic. I really enjoy playing at Virgin Bet, and that's what it's all about at the end of the day.
Mircea Bucurestian
16 April 2024
Comment from uk.trustpilot.com
Large range of options to bet on sports but small odds
Robert Paton
16 April 2024
Comment from uk.trustpilot.com
Excellent customer service. Lots of free competitions. Fast payouts. This is easily the best site that I've ever used.Easy to navigate site and plenty to look at.I'm 71 years old.Thanks Robert
Trotter
14 April 2024
Comment from uk.trustpilot.com
You can win, but once you withdraw you won’t win for a long time.They have the generic response of ‘every spin is random, they have no control over the outcome etc’ I believe this to be false, and here’s why: if you win money in this site, which i know you can, You then won’t win until you’ve re deposited at least nearly double your withdrawal amount. How would this always be the case if they have no input on the outcome?
Nico Sanchez
13 April 2024
Comment from uk.trustpilot.com
You have access to a lot of stats while you’re betting which helps to make informed decisions. The software is slick and responsive with very few clog ups. Promotions are also good and on par with the competition. Overall a very good platform to have your drible at gambling. I’m missing the poker on this site but I hope it might come back at one point but it’s thumbs up for me 👍
Rob
12 April 2024
Comment from uk.trustpilot.com
Utter cowboysGot my attention to use their site with a “free bet if your horse loses” promo. I did the offer, placed the bet (which lost) yet no free bet came in. When I contacted them, they tried to say for weeks that I wasn’t eligible for the promo. My argument is that they offered it to me (why if I’m not eligible), they let me place it (without telling me I was ineligible) then refused to give the free bet. I have not let this go and ultimately got my way but it took forever and lots of robotic unhelpful responses. My advice to anybody considering using these people - Run a Mile !!!***typical robotic response. Maybe stop advertising promotions if they are not available?
petertheb
10 April 2024
Comment from uk.trustpilot.com
Good promotions, easy site to navigate, fast withdrawls.
PHIL RADDINGS
09 April 2024
Comment from uk.trustpilot.com
Programmers need to improve the look and simplicity of the site it’s too busy. Need to mimic the best of William hill and Ladbrokes/365. Colour schemes not striking enough more free games to draw punters on to the site. Otherwise your getting there !!!!
MR PETER GLADWIN
09 April 2024
Comment from uk.trustpilot.com
May I suggest when placing a bet that if your horse is a non runner your bet goes on the favourite if you so wish. This would be beneficial to you and to the punter.This can be done in the betting shops on the betting slips in the special instructions box.When you’re doing multiple bets I think it is important. Worth a thought.
Shaun
09 April 2024
Comment from uk.trustpilot.com
Easy to use, quick payouts, can't fault
Andrew Corrigan
09 April 2024
Comment from uk.trustpilot.com
The app is really easy to use and navigate.
Lewis
09 April 2024
Comment from uk.trustpilot.com
Really easy to use great promotions
Ryan
09 April 2024
Comment from uk.trustpilot.com
Love the app, just remove the 10p for a goalscorer on the 5s game it's annoying getting to Friday to receive that every week
Consumer
09 April 2024
Comment from uk.trustpilot.com
please stay well away from this site for your own good , You will never win anything on the slots , You can deposit 100 pound, It will take you all the way down with bare minimum wins , if any at all , As soon as you get to a low amount of money ( They clearly no you on ) They start giving you loads of little wins to try convince you that you have a chance, But you don’t, money grabbing site definitely the worst i’ve ever played , If you like losing, Go for it , But you might as well set a standing order up with them , Because thats what it feels like playing this site
Laura
08 April 2024
Comment from uk.trustpilot.com
By reading reviews I can see I'm not the only one like a week ago everyone was wining and suddenly no one is hmm interesting. And they explanation about random numbers I understand that but they can set wining ratio called house edge so yeah not that random
Sue Lavendish
08 April 2024
Comment from uk.trustpilot.com
Opened an account, placed 3 bets. 1 of which was a promo, (free bet) Got lucky and won big on the free bet. 2 days later got an email saying my account was restricted (with no explanation) So only join up if you lose, if you dare to win they wont like it and take quick action
Ct
06 April 2024
Comment from uk.trustpilot.com
I was so happy with virgin bet to start with then was trying there promotion for free acca bet so placed 3 5 pound accas you need 4 for free bet so was going to pick one next day for free bet but had a win on one of the accas now won't even let me have another bet with them I would avoid this betting site I am gonna try a more reputable bookmaker now very disappointed
Notts notes.
06 April 2024
Comment from uk.trustpilot.com
I opted in for an offer with virgin bet where you bet £10 and get a free £5 bet, I fully qualified for this but they never gave it me, I've sent 3 emails to them over the last 8 days with absolutely no reply. stay away from these, customer service is ultra poor.
joao Vieira
06 April 2024
Comment from uk.trustpilot.com
Virgin bet is the most predicted casino on line. You have no chance of getting a win . I advised anyone not to touch it... Absolutely ridiculous.... Been watching it and keep my records off my games for over 3 years now. How they get way by not giving any winnings it's is disgusting.
Ryan Ramsey
03 April 2024
Comment from uk.trustpilot.com
Suck you in with promotions then freeze your account if you gamble responsibly and actually win. Immoral.
michael stanfordeyre
03 April 2024
Comment from uk.trustpilot.com
I dont like it trying to get me to bet £10.00 as a defaultthe prize game is rather dull
Bertie Bastard
03 April 2024
Comment from uk.trustpilot.com
Great odds on bets. The best free games with real money prizes.. 🤑
Mr Loizos Partasis
03 April 2024
Comment from uk.trustpilot.com
A company like all the rest only interested in stealing your money
Adam Herbert
02 April 2024
Comment from uk.trustpilot.com
Takes too long between deposits and credit hitting your account. Should be able to deposited and place a bet at the same time in one action. The odds aren't as good as other bookies which really shows when placing an accumulator. Inplay options need improvement and more markets to really be as competitive as Bet365 or skybet. Options on build a are too limited. The good is the free bets are good when placing 2 accumulators and the fives each week are good.
NICHOLAS GILL
02 April 2024
Comment from uk.trustpilot.com
Easy betting options. Free choice. Great offers.
Horn, Steve
02 April 2024
Comment from uk.trustpilot.com
Great service and great promotions
Teacher
02 April 2024
Comment from uk.trustpilot.com
Received an email today to say I will . I do not bet much money, but do like to have a bet, specially at weekends or on special events and often look for offers, deals and odds.Having grown up with a family of gamblers, some who couldn't control their gambling and a I tight fisted dad, who would make a regular yearly profit from gambling. Who taught me to work out a bet from a young age. I modelled myself of my dad, so make regular monthly profit from gambling and have some fun too. As mentioned I do not bet a lot, so a good bookmaker should always be able to cover the bet. Now the free games I do occasionally, but they are not great games. You only really win about 50p in a blue moon, (but they are free, 50p could make a different to some people.) I do not understand why they would block anyone on them. Unless the bookmaker is finding they are making a big loss. I have given 3 stars because prior to receiving the email, I would have given them 5 stars for the weekend offers.
Samantha
31 March 2024
Comment from uk.trustpilot.com
It’s not very good if you like going on the slots £20 and noting back at all! £10 on one game and it just ate it! And same on another! They must make a mint.
Ste Riley
30 March 2024
Comment from uk.trustpilot.com
Virgin bet last night robbed me blind! I had a £10 8 fold that should have returned £1850 6 of the teams won leaving the last 2 games to go! Both teams were winning in the 1st half hour, giving a cash out of £340 in the 38th minute the cash out disappeared! For the full half time & 2nd half no cash out! 84 mins and one of my games went from 2 nil up to 2-2 then in injury time they went 3-2 down and the cash out came back at £0.90! Absolutely shocking tbh! I’m not a sore loser but when you are blatantly cheated it’s hard not to feel pissed! Anyways closed my account and never again will I ever use virgin bet! It’s not the 1st time it’s happened but this was the most blatant!
Paul
27 March 2024
Comment from uk.trustpilot.com
Good site layout. Good promotions. So far so good although there games glitch a lot and don’t seem to pay out very often
malcolm
27 March 2024
Comment from uk.trustpilot.com
easy to navigate site.fast loading.good offers.
Steven Jones
27 March 2024
Comment from uk.trustpilot.com
Casino is very fixed, you can go over 20 pound without a feature on 20pence spins, not fair to the players at all
Andrew Stopps
26 March 2024
Comment from uk.trustpilot.com
Whoever is providing your Live Casino service and support needs to be more fair when it comes to human error of the dealers. There was an obvious mistake by the dealer but all the players in the game would have won and the game was voided.
gary leach
26 March 2024
Comment from uk.trustpilot.com
Well designed site, easy to use, like the fives game
LEE FOSTER
25 March 2024
Comment from uk.trustpilot.com
Do not waste your time with these misers. After a while they ban you from even using the FREE GAMES.I have never known such crap selections and measley returns..but hey ho how do you think the rich stay rich!!!Steer clear, ALL the other betting sites are SO MUCH BETTER with MUCH MUCH more to offer. See for yourselves
Daniel Smith
25 March 2024
Comment from uk.trustpilot.com
After using Virgin Bet for little over a month, I have received an email saying I am no longer eligible for promotional offers… Completely out of the blue and quite unfortunate as they’ll no longer receive my business.
Kayleigh Atkinson
24 March 2024
Comment from uk.trustpilot.com
Deposited over £200 on this site and I’ve never ever won a penny. Never experienced this before with a site. Not really fair site.
MIsa
25 April 2024
Comment from uk.trustpilot.com
when I would like reopen my account, customer service started asking me what my last payment was, what was the last bet for what amount????????????This is joke. Who remembers the details of what happened 2 or 3 years ago????????????? THe worst customer service- not pleasant, not helpful. Never again with virgin bet
when I would like reopen my account, customer service started asking me what my last payment was, what was the last bet for what amount????????????This is joke. Who remembers the details of what happened 2 or 3 years ago????????????? THe worst customer service- not pleasant, not helpful. Never again with virgin bet