Virgin Bet PLAYER REVIEWS(618)
malcolm
27 March 2024
Comment from uk.trustpilot.com
easy to navigate site.fast loading.good offers.
Steven Jones
27 March 2024
Comment from uk.trustpilot.com
Casino is very fixed, you can go over 20 pound without a feature on 20pence spins, not fair to the players at all
Andrew Stopps
26 March 2024
Comment from uk.trustpilot.com
Whoever is providing your Live Casino service and support needs to be more fair when it comes to human error of the dealers. There was an obvious mistake by the dealer but all the players in the game would have won and the game was voided.
gary leach
26 March 2024
Comment from uk.trustpilot.com
Well designed site, easy to use, like the fives game
LEE FOSTER
25 March 2024
Comment from uk.trustpilot.com
Do not waste your time with these misers. After a while they ban you from even using the FREE GAMES.I have never known such crap selections and measley returns..but hey ho how do you think the rich stay rich!!!Steer clear, ALL the other betting sites are SO MUCH BETTER with MUCH MUCH more to offer. See for yourselves
Daniel Smith
25 March 2024
Comment from uk.trustpilot.com
After using Virgin Bet for little over a month, I have received an email saying I am no longer eligible for promotional offers… Completely out of the blue and quite unfortunate as they’ll no longer receive my business.
Kayleigh Atkinson
24 March 2024
Comment from uk.trustpilot.com
Deposited over £200 on this site and I’ve never ever won a penny. Never experienced this before with a site. Not really fair site.
steve smith
22 March 2024
Comment from uk.trustpilot.com
Scammed me. Was told 1 thing in a live chat then the opposite the next day. The 1st chat transcript "disappeared" Cost me moneyHave opened an official compliant with the gambling commission
Mr Loizos Partasis
22 March 2024
Comment from uk.trustpilot.com
Another scam like everyone else gambling commission non existent authorities don’t protect it’s citizens from these thieves who find so easy to steal people’s money.Disgraceful they carry on for so long with impunity
customer
20 March 2024
Comment from uk.trustpilot.com
Made a withdrawal on 12th march,still not hit my account a week later nothing on website stating this delay not willing to offer goodwill gesture for delay avoid at all costs
Shaun tovey
19 March 2024
Comment from uk.trustpilot.com
You gave me £50 cash for my birthday I thought that was an amazing gesture
steve mccormick
19 March 2024
Comment from uk.trustpilot.com
Great odds also generous freebie’s
Consumer
19 March 2024
Comment from uk.trustpilot.com
Overall my experience is favourable. However, you only offer BOG from 10 o’clock each money (at least one major competitor offers BOG from 8 o’clock). In addition, your BOG should be extended to every include the main French meetings for example.
Gavin O'Shaughnessy
19 March 2024
Comment from uk.trustpilot.com
Vast array of markets competitively priced. Fast settling of bets and fast withdrawals.
Jason
19 March 2024
Comment from uk.trustpilot.com
Love the goals give away and predict 6 team scores I get close but never quite win 3 to 6 teams hahaha but its good bit of fun
HK
19 March 2024
Comment from uk.trustpilot.com
Waiting over 7 days for a withdrawal and still waiting, live chat no help. Been told several different things.
Infamous Poetry
18 March 2024
Comment from uk.trustpilot.com
Can't fault the Support team (Peter B).Had a glitch on a bet which didn't settle correctly. Team resolved it in less than 30 mins.Clean lay out, free games, great football markets and Fives (whatever you do dont get rid of this or the free games)How betting should be.
Carl Higgins
17 March 2024
Comment from uk.trustpilot.com
Games don't always work and just kick you back to the home screen and it's payout has gone down hill. I've pumped a lot of money into this site to be respected with the odd bonus here and there but it never happens. Most recent gaming was 30 pound in, 60p spins. My gaming lasted all of 1 minute and 58 seconds opposed to putting 30 pound in sky earlier and having a gaming session of 38 minutes. I'm assuming virgin games are apart of this site too and I don't use them anymore. I'll use virgin bet for fives now and nothing more. Congratulations on losing a good customer due to pure greed. I did give you a two start but I'm lowering it to a one because that's how bad you actually are.
Shannon
16 March 2024
Comment from uk.trustpilot.com
Great site loads of games to choose from the site has a great lay out and easy to use would definitely recommend
Jeff Marriott
16 March 2024
Comment from uk.trustpilot.com
Awful company, blocked my promotions, don't know why. Then offered me money back as free bet cheltenham which I accepted. Put bet on and horse lost but no free bet. Pathetic betting site.
David Tovey
14 March 2024
Comment from uk.trustpilot.com
Had happily used Virgin bet for ages, then out of the blue they restricted my account's access to promotions/free bets etc without explanation or warning. Despite submitting a complaint and requesting further details I was met with unhelpful responses and no actual reason for the restriction. Safe to say, account closed, app deleted. Absolute joke and crap customer service.
GREGG BIDDLE
14 March 2024
Comment from uk.trustpilot.com
Poor cash out offers No Acca insurance the free games are ridiculous the Fives you always get defenders or players you have never heard of and the games are even worse got 10 free spins won a whole complete 14p 😂😂💩💩
David Hosick
13 March 2024
Comment from uk.trustpilot.com
Sent an email, without any explanation saying that my account was being susspended. And that i will no longer be able to take part in any of their promtions or free games. I can only assume this is because i only gamble small ammounts with the company, and not every day. I can understand somewhat with the free games, as why they would want to give back occasional monies to someone who rarely gambles. Firstly on the subject of the free daily game, i have played this probably for 2 years and have won 3 spins, i think twice, the monthly golden egg game is obviousley based on how much you gamble during the month, because if youve been gamble free, incredibly your 30 golden eggs, produce no free spins. Collegues of mine, who are heavier gamblers, are awarded more. As for the weekly five game, if youve conveniantly not gambled with the company, your reward is 5 defenders at 10p a goal. Whoopie, whats the point. To also then tell me they will regulate, how much i can bet, and i will no longer be subject to best of price, something that is advertised on the website, Surely this is discrimination !?. Why on earth would i ever want to bet with virgin bet again, if thats the way ive been discrimated again ? Lets hope anyone wishing to sign up, reads my review first.
Dan Bradbury
13 March 2024
Comment from uk.trustpilot.com
Very shady company I strongly warn against using them. To withdraw my balance even though I have been with them for years with the same bank account they wanted a copy of my bank account, birth certificate and strangely a PayPal deposit from my bank account. Funny enough they never needed any verification to take my money.
Stan
12 March 2024
Comment from uk.trustpilot.com
Avoid this sportbook. put me limitation for like couple of hundreds profit. Does not worth it at all. Even after that they does not accept any sport bets from my account. They only look for people to take money. They do not like to pay. AVOID AVOID
Cameron Boswell
12 March 2024
Comment from uk.trustpilot.com
The app and website are perfect easy to navigate and use wide variety of games and betting options and brilliant odds plenty of freebies and if I ever have a problem I’ve always had superb service and definitely got right on to any issues I’ve had but that is very small how many I have and the 5s is brilliant and daily picks couldn’t praise them enough best better company to bet with and play.
Tracy Hern
12 March 2024
Comment from uk.trustpilot.com
I like the free five game. I also like the pots if gold game but this becomes infuriatng as it keeps going off with error 212.so you have to log out then log back in to restart.this is an ongoing issue
James Milligan
12 March 2024
Comment from uk.trustpilot.com
Promotions are fair but could be better.Pay out when team goes 2 up would be improvement.
Darren Benassi
12 March 2024
Comment from uk.trustpilot.com
Scam site and you wouldn't think it with a name like virfgin Alas same old same corrupt .. won a massive spin and they crashed my browser .. huge win roles in .. a middi and a mega and crashed my browser and gave me a dumb story I would not waste a penny here If you want a no messing site .. try lottoland.. I won 1700 on there and they paid up with in 3 days Didn't even have to prove identity and all the other rigmarole they ask for whem you win and they want to wriggle out of it Do not waste your time and money here
Clink
10 March 2024
Comment from uk.trustpilot.com
Just had restrictions placed on my account for no reason ( other than they don't make enough money out of me, safer gambling its a joke)End of email Our customer support team won’t be able to provide any further insight in to why this decision has been taken however they are always on hand 24/7 to assist with any other queries you may have.So what's the point in contacting them ???Account closed 🖕Reply to comment belowBut you don't explain why you put restrictions on you hide behind your cloaked veil.....
Gary
09 March 2024
Comment from uk.trustpilot.com
Virgin are taking a proper liberty, the email that I can not have any promotions or use free games for no reason, I called my friend who works at virgin bet and he stated it's all about how much and frequently you deposit, unadulterated discrimination.
Peter James
09 March 2024
Comment from uk.trustpilot.com
Problem with free play game fives not loading. Trying to get round the bot to speak to a human is impossible. Also x account not used for a couple of years. Rating crap
Jay Lee
08 March 2024
Comment from uk.trustpilot.com
Been making small bets on and off for over a year now, also playing with the daily promotions (never won before). This week I have come closer then ever to winning their free daily promotion which I've done every day for over a year, (up to £750) all of a sudden my account gets locked out of the daily challenge. Seems like it was fixed and that I was going to win. Ridiculous and unfair for those who bet small and play with their "daily promotions".
Philip
08 March 2024
Comment from uk.trustpilot.com
pathetic site , i have to laugh at the fives , reveal a player each day and spin the wheel , every single week i get 5 defenders and 10 pence a goal pathetic even tjough its free , deleted app joggin on
Ukuser
08 March 2024
Comment from uk.trustpilot.com
Have been an occasional user, no big bets or big wins, now I'm restricted for no reason. No explanation, no reason and not even able to withdraw what's in my account without jumping through hoops.Micky mouse operation .Reply to Virgin betThe email I received explicitly said not to contact customer services as they will not be able to tell me why I'm restricted. So I'm unable to follow the advice you have provided.
Vincent Lampitt
06 March 2024
Comment from uk.trustpilot.com
I would have gave zero stars if I could.I sent an email about a bet and the fact that £10.00 automatically goes in the betting stake box.I think this should be blank to avoid any mishaps.I was simply told to go to settings and change it,which I did not know originally.If I had I would not have wasted a tenner.I now only have a small amount in my account so I can't do this in future.
michelle martin
06 March 2024
Comment from uk.trustpilot.com
Just joined these con artists and deposited 10 quid .. wouldn't let me in any game and logged my out .. Since then I can't login .. Keeps saying error occurred.. Still bloody stolen my money though and did not refund it.. AVOID AT ALL COSTS..
Darren Jennison
05 March 2024
Comment from uk.trustpilot.com
Best bookies for rewards and excellent fast payouts !
Nathan Ashton
05 March 2024
Comment from uk.trustpilot.com
I found the app very easy to use and would recommend to others
David Scurr
05 March 2024
Comment from uk.trustpilot.com
very happy with it all. Plenty of give aways. Would be better if early odds was 8 am and not 10am for BOG
Jordan millar
05 March 2024
Comment from uk.trustpilot.com
Signed up placed £10 for the promotion,Next day wouldn't allow me to login because of verification ,so they let you spend the money first then ask for further verification later on
Lee “Buka” Booker
04 March 2024
Comment from uk.trustpilot.com
Worst betting app going in 2 weeks put 100+ in and 2nite got my my first bonus and it gave it me 3 times wow i thought n i was write i won £2 on 3 bonuses what a scam dont use money grabbing scamsame as livescore bet its the same people u win nothing so don't use save ya money people. Someone as to pay for Richard to do his space crap
Wild Honey
02 March 2024
Comment from uk.trustpilot.com
I joined with them , probaly spent about £500 , never even won one penny, no promotions were avaliable to me , i use my money elsewhere now, at least i get to win, waste of time this site !!!
Emma anderson
01 March 2024
Comment from uk.trustpilot.com
So virgin bet used to be my favourite place to place slots. Everything about the site was fantastic. Win/loss was pretty even. The daily free game was great, had quite a few good wins in the daily free game. Fives was great as I had a few good wins on that too but since leaving a good review a few months back everything changed. Literally within a few days of posting it the daily free game changed, fives changed and now I never seem to win anything on the slots either. For me the site has become extremely poor but only since leaving a good review. I will continue to use the site for another 2 months and will update this review after the 2 months have passed. If the site continues to be poor I will delete my virgin bet account.
Barry Clements
28 February 2024
Comment from uk.trustpilot.com
Very easy to sign up. App is easy to access with fingerprint recognition. The app itself is very well laid out and clear.
Alan
28 February 2024
Comment from uk.trustpilot.com
Virgin bet are an outstanding company however I hope there customer service manager is looking at the last two days as when trying to place two winners yesterday the price updates were not updating 5 times was told technical trying to fix hopefully soon. But to be fair to Virgin be they are an outstanding company with excellent customer service
Neil Bowie
28 February 2024
Comment from uk.trustpilot.com
You have the worst odds of most bookmakers. Loyalty bonuses are rare
Craig V
27 February 2024
Comment from uk.trustpilot.com
Absolutely brilliant. Can’t fault
Swift
27 February 2024
Comment from uk.trustpilot.com
Never hadany issues with them. Anything can be solved quickly on live chat. Good markets for football and basketball
Paul
27 March 2024
Comment from uk.trustpilot.com
Good site layout. Good promotions. So far so good although there games glitch a lot and don’t seem to pay out very often
Good site layout. Good promotions. So far so good although there games glitch a lot and don’t seem to pay out very often