SportPesa PLAYER REVIEWS(126)
Genti Genti
04 September 2019
Comment from uk.trustpilot.com
AFRICAN SCAM.THIS COMPANY HEADQUARTERS ARE FROM THE JUNGLE OF KENYA.I HAD A NIGHTMARE WITHDRAWING MY WINNINGS.STAY AWAY FELLAS DONT FALL FOR THIS BLACK SCAM
AFRICAN SCAM.THIS COMPANY HEADQUARTERS ARE FROM THE JUNGLE OF KENYA.I HAD A NIGHTMARE WITHDRAWING MY WINNINGS.STAY AWAY FELLAS DONT FALL FOR THIS BLACK SCAM
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Greg Adams
26 August 2019
I bet on a lot of websites and you tend to have issues sometimes. On SportPesa I won a bet but my account was blocked, when I complained they had me send them various documents for verification before I can get my money, frankly it is frustrating and I’m yet to get the money.
I bet on a lot of websites and you tend to have issues sometimes. On SportPesa I won a bet but my account was blocked, when I complained they had me send them various documents for verification before I can get my money, frankly it is frustrating and I’m yet to get the money.
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Sophie Powell
10 September 2019
Hi Greg. We are sorry to hear that you have experienced issues with your withdrawal at SportPesa. We are more than happy to take a further look into this. Please get in touch with our Customer Service department by visiting www.sportpesa.uk/contact-us/
Hi Greg. We are sorry to hear that you have experienced issues with your withdrawal at SportPesa. We are more than happy to take a further look into this. Please get in touch with our Customer Service department by visiting http://www.sportpesa.uk/contact-us/
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claus
31 July 2019
Comment from uk.trustpilot.com
scam avoid. no live chat no support no phone
scam avoid. no live chat no support no phone
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Sophie Powell
23 September 2019
Hi Claus, Live chat is available to all customers via the SportPesa website, alternatively you can email support@sportpesa.uk. If you would like us to investigate any issues, please do not hesitate to contact us. Kind Regards SportPesa
Hi Claus, Live chat is available to all customers via the SportPesa website, alternatively you can email support@sportpesa.uk. If you would like us to investigate any issues, please do not hesitate to contact us. Kind Regards SportPesa
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Jake Harris
08 July 2019
SportPesa is a bookie that had a very terrible website until recently when it was transformed into a much simpler and easy navigate one. They also need to work on the in-play betting, because if you click on a match and decide you want to go back, you won’t be able to. Regardless, they offer a bonus of £10 when you bet £10 and the customer service runs 24/7, there’s also an email and live chat.
SportPesa is a bookie that had a very terrible website until recently when it was transformed into a much simpler and easy navigate one. They also need to work on the in-play betting, because if you click on a match and decide you want to go back, you won’t be able to. Regardless, they offer a bonus of £10 when you bet £10 and the customer service runs 24/7, there’s also an email and live chat.
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Sophie Powell
10 September 2019
Thank you! It’s great to hear that you are enjoying the current version of our website and that the changes made were for the better. We are always looking to improve so we appreciate all of your feedback. Many thanks SportPesa
Thank you! It’s great to hear that you are enjoying the current version of our website and that the changes made were for the better. We are always looking to improve so we appreciate all of your feedback. Many thanks SportPesa
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baz2019
05 May 2019
won a bet got my account blocked for verification which is fair enough handed several valid documents to them and been waiting over a week im wondering if i will ever be able to get my money back from them i have been on plenty of betting sites but never had as much bother as i have with these i wish i never bothered going on to this site.
won a bet got my account blocked for verification which is fair enough handed several valid documents to them and been waiting over a week im wondering if i will ever be able to get my money back from them i have been on plenty of betting sites but never had as much bother as i have with these i wish i never bothered going on to this site.
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Sophie Powell
10 September 2019
I am sorry to hear that you have experienced delays in getting your account verified. If this has not yet been resolved, please contact our customer service team www.sportpesa.uk/contact-us/ and we will assist you further. Many thanks from SportPesa
I am sorry to hear that you have experienced delays in getting your account verified. If this has not yet been resolved, please contact our customer service team http://www.sportpesa.uk/contact-us/ and we will assist you further. Many thanks from SportPesa
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Peter2
11 April 2019
Good sports book and good customer service
Good sports book and good customer service
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Sophie Powell
10 September 2019
Thank you for your pleasant feedback. It’s great to hear all your positive comments. Best wishes from SportPesa
Thank you for your pleasant feedback. It’s great to hear all your positive comments. Best wishes from SportPesa
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Kris
01 April 2019
Comment from uk.trustpilot.com
My honest review from my experience is that I recommend you to sign up elsewhere. You can sign up fine but when you want to withdraw they only accept certain statements from certain banks. I use Barclays and they wouldn't accept it. Had to fight over a week with them just to withdraw £5000 and get my account passed security.. The customer service live chat is terrible as they didn't help me once. No bookies like winners (obviously) but sportpesa will prolong you as long as possible, you must force them to pay out which is wrong.I contacted them at least 5 times over the same issue. Please avoid this site. Use a more reputable site on the market. Pros: -Many sports markets to play -Decent range of slots Cons: -Poor customer service through live chat. -Long stressful verification process in order to withdraw -No UK based customer support / phone number
My honest review from my experience is that I recommend you to sign up elsewhere. You can sign up fine but when you want to withdraw they only accept certain statements from certain banks. I use Barclays and they wouldn't accept it. Had to fight over a week with them just to withdraw £5000 and get my account passed security..
The customer service live chat is terrible as they didn't help me once. No bookies like winners (obviously) but sportpesa will prolong you as long as possible, you must force them to pay out which is wrong.I contacted them at least 5 times over the same issue. Please avoid this site. Use a more reputable site on the market.
Pros:
-Many sports markets to play
-Decent range of slots
Cons:
-Poor customer service through live chat.
-Long stressful verification process in order to withdraw
-No UK based customer support / phone number
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Sophie Powell
23 September 2019
Hi Kris, we are sorry to hear that you had difficulties in verifying your account. We do accept bank statements as a form of verifying an address. We also do offer a UK based live chat and email service for our customers, if any of these issues you have stated above are unresolved please get in touch and we can assist you further. Please visit https://www.sportpesa.uk/contact-us/ Best wishes SportPesa
Hi Kris, we are sorry to hear that you had difficulties in verifying your account. We do accept bank statements as a form of verifying an address. We also do offer a UK based live chat and email service for our customers, if any of these issues you have stated above are unresolved please get in touch and we can assist you further. Please visit https://www.sportpesa.uk/contact-us/ Best wishes SportPesa
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Ron
27 March 2019
Just like all the others, place a few bets and lose and you are fine,when you start winning, they will put a max £1 win on your account so you banned.
Just like all the others, place a few bets and lose and you are fine,when you start winning, they will put a max £1 win on your account so you banned.
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Sophie Powell
10 September 2019
Thank you for your feedback and we are sorry to hear that your experience has been disappointing. We would be happy to review this further. Please contact our customer service team by visiting www.sportpesa.uk/contact-us/ Many thanks SportPesa
Thank you for your feedback and we are sorry to hear that your experience has been disappointing. We would be happy to review this further. Please contact our customer service team by visiting http://www.sportpesa.uk/contact-us/ Many thanks SportPesa
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James
27 March 2019
Comment from uk.trustpilot.com
Very slow withdrawals and very poor offers. They will also ban any winning bettor by putting a £1 max restriction on your account.
Very slow withdrawals and very poor offers. They will also ban any winning bettor by putting a £1 max restriction on your account.
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Sophie Powell
23 September 2019
Hi James, it is disappointing to hear that your withdrawal was slow and that you were not satisfied with our offers. We aim to ensure that withdrawing your funds is a quick and easy process. In regard to offer’s we are constantly reviewing our promotions and release new offers regularly. Thank you for your feedback and this will be taken onboard. Best wishes SportPesa
Hi James, it is disappointing to hear that your withdrawal was slow and that you were not satisfied with our offers. We aim to ensure that withdrawing your funds is a quick and easy process. In regard to offer’s we are constantly reviewing our promotions and release new offers regularly. Thank you for your feedback and this will be taken onboard. Best wishes SportPesa
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jason
22 March 2019
Comment from uk.trustpilot.com
Quite a few negative reviews so was cautious, no problems at all, deposit went through fine, withdrawal was fine and faster than Some Of the major bookmakers. Great bonus, again no problems with bonus.
Quite a few negative reviews so was cautious, no problems at all, deposit went through fine, withdrawal was fine and faster than Some Of the major bookmakers. Great bonus, again no problems with bonus.
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Sophie Powell
23 September 2019
Thank you for your great feedback Jason and glad to hear you enjoy playing with us! Best Wishes SportPesa
Thank you for your great feedback Jason and glad to hear you enjoy playing with us! Best Wishes SportPesa
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Oki Okey
18 March 2019
I earned somewhere around 3k, They paid me at just one request...
I earned somewhere around 3k, They paid me at just one request…
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Sophie Powell
10 September 2019
Thank you for your positive feedback, and we hope you continue to enjoy playing with SportPesa. Best wishes from SportPesa
Thank you for your positive feedback, and we hope you continue to enjoy playing with SportPesa. Best wishes from SportPesa
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Ben King
12 March 2019
Comment from uk.trustpilot.com
Sportpesa have over £100 of my money and I literally cannot withdraw it. They say that it’s because I have a MasterCard (I don’t) but even if I did, so what?) I deposited using a Visacard yet that same Visa card is now a problem to withdraw too They don’t resoond to emails and responses via Webchat just goes back to the nonsense MasterCard issue They literally won’t give me my money! Please don’t use them - stay well clear
Sportpesa have over £100 of my money and I literally cannot withdraw it. They say that it’s because I have a MasterCard (I don’t) but even if I did, so what?)
I deposited using a Visacard yet that same Visa card is now a problem to withdraw too
They don’t resoond to emails and responses via Webchat just goes back to the nonsense MasterCard issue
They literally won’t give me my money! Please don’t use them – stay well clear
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Sophie Powell
23 September 2019
Hi Ben, we are sorry to hear of this experience. Where possible we will withdraw funds back to the same payment method that is used to deposit, if this is not possible, we will make arrangements to withdraw via an alternative method. If this has not been resolved, please get back in touch and we will assist you further. Regards SportPesa
Hi Ben, we are sorry to hear of this experience. Where possible we will withdraw funds back to the same payment method that is used to deposit, if this is not possible, we will make arrangements to withdraw via an alternative method. If this has not been resolved, please get back in touch and we will assist you further. Regards SportPesa
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Jack
10 February 2019
Comment from uk.trustpilot.com
Not a good betting site. Very unhelpful and didn’t pay correct bonus!
Not a good betting site. Very unhelpful and didn’t pay correct bonus!
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Sophie Powell
23 September 2019
Hi Jack, We are sorry to hear that you have been dissatisfied with our website. Please get in touch with our customer service and state which bonus you are referring to and we will be able to help further. Many thanks SportPesa
Hi Jack, We are sorry to hear that you have been dissatisfied with our website. Please get in touch with our customer service and state which bonus you are referring to and we will be able to help further. Many thanks SportPesa
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Peter Jordan
05 February 2019
Comment from uk.trustpilot.com
Best prices , quick pay out , same process at most sites passport and proof of address, duty manager Flávio explained and sorted it out thanks , give it a try 👍
Best prices , quick pay out , same process at most sites passport and proof of address, duty manager Flávio explained and sorted it out thanks , give it a try 👍
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Sophie Powell
23 September 2019
Thank you for leaving us a smashing review Peter! Best Wishes SportPesa
Thank you for leaving us a smashing review Peter! Best Wishes SportPesa
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Brian Bedondi
02 January 2019
Comment from uk.trustpilot.com
Tried to create an account but when I clicked confirm after entering my details, I got an error message saying registration failed. I then went onto the customer support live chat only to be told that my account had been closed following a business decision! What sort of business are these jokers running, closing a new customers account before they have even managed to login to the site! Beyond belief. A business decision based on what exactly? A business decision surely has to be based on something, account activity, betting patterns etc. Oh and then about an hour or so later I receive an email from them saying that my registration was a success. Tried to login - access denied!
Tried to create an account but when I clicked confirm after entering my details, I got an error message saying registration failed. I then went onto the customer support live chat only to be told that my account had been closed following a business decision! What sort of business are these jokers running, closing a new customers account before they have even managed to login to the site! Beyond belief. A business decision based on what exactly? A business decision surely has to be based on something, account activity, betting patterns etc. Oh and then about an hour or so later I receive an email from them saying that my registration was a success. Tried to login – access denied!
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Sophie Powell
23 September 2019
We are very sorry to hear this Brian. We always try to provide customer’s with as much information as we can. Kind regards SportPesa
We are very sorry to hear this Brian. We always try to provide customer’s with as much information as we can. Kind regards SportPesa
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Steve
25 December 2018
Comment from uk.trustpilot.com
Frauds. Let you make a deposit but. If you win they defraud you. Gambling Comission report inbound
Frauds. Let you make a deposit but. If you win they defraud you. Gambling Comission report inbound
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Sophie Powell
23 September 2019
Hi Steve, please get in touch with our customer service team: support@sportpesa.uk and we would be more than happy to look into this. Many thanks SportPesa
Hi Steve, please get in touch with our customer service team: support@sportpesa.uk and we would be more than happy to look into this. Many thanks SportPesa
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Front End
18 December 2018
very easy to use, problems were solved quickly. Thanks fo that
very easy to use, problems were solved quickly. Thanks fo that
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Sophie Powell
10 September 2019
No Problem! Thank you for taking the time to leave this feedback and we are glad you find our website easy to use. Kind Regards SportPesa
No Problem! Thank you for taking the time to leave this feedback and we are glad you find our website easy to use. Kind Regards SportPesa
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Chandler Bing
19 November 2018
good games, friendly customer service.
good games, friendly customer service.
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Sophie Powell
10 September 2019
Thanks, we really appreciate your great feedback! Best wishes from SportPesa
Thanks, we really appreciate your great feedback! Best wishes from SportPesa
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Lwqew Mewew
06 November 2018
Comment from uk.trustpilot.com
They say they cant accept my Monzo bank statement because: "is not a main high street bank." Are you serious ? Then why did you let me deposit my money in the first place ? Never trust a bookmaker from Kenya, Nigeria or Phillippines !
They say they cant accept my Monzo bank statement because: "is not a main high street bank." Are you serious ?
Then why did you let me deposit my money in the first place ?
Never trust a bookmaker from Kenya, Nigeria or Phillippines !
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Sophie Powell
23 September 2019
We are very sorry to hear this. Please contact our customer service team who can review this further. Many thanks from SportPesa
We are very sorry to hear this. Please contact our customer service team who can review this further. Many thanks from SportPesa
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Donald Donny
10 October 2018
Everything is OK. Also they helped me with a wrong placed bet, thanks for that.
Everything is OK. Also they helped me with a wrong placed bet, thanks for that.
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Sophie Powell
10 September 2019
Thanks for your feedback Donald, it is good to hear your incorrect bet was resolved. All the best from SportPesa
Thanks for your feedback Donald, it is good to hear your incorrect bet was resolved. All the best from SportPesa
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Fleagle Fleagle1000
15 September 2018
I personally like SportPesa. Very wide selection of bets, decent odds and cool sign up bonus....
I personally like SportPesa. Very wide selection of bets, decent odds and cool sign up bonus….
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Sophie Powell
10 September 2019
Thanks for your amazing feedback, we are glad you are enjoying the SportPesa experience and have taken part in our welcome offer. Many thanks from SportPesa
Thanks for your amazing feedback, we are glad you are enjoying the SportPesa experience and have taken part in our welcome offer. Many thanks from SportPesa
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أوليفيا
15 August 2018
Comment from uk.trustpilot.com
Disgraceful. Everton should be ashamed This company doesn't have any system in the UK. No UK number for customers, they said they have no address to write to, to visit, no management details, nothing! I asked to make a complaint and literally I was told there's no one to take it up with, no one to talk too, they said they don't care about my issue on livechat and the only way to address any issue is to do a livechat lol This is supposed to be a premier league clubs shirt sponsor lol P.s "kelvin" you are not fooling us with your fake review. Your spelling is atrocious
Disgraceful. Everton should be ashamed
This company doesn't have any system in the UK. No UK number for customers, they said they have no address to write to, to visit, no management details, nothing!
I asked to make a complaint and literally I was told there's no one to take it up with, no one to talk too, they said they don't care about my issue on livechat and the only way to address any issue is to do a livechat lol
This is supposed to be a premier league clubs shirt sponsor lol
P.s "kelvin" you are not fooling us with your fake review. Your spelling is atrocious
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Sophie Powell
23 September 2019
We have a dedicated Live Chat and Email Customer Service team based in the UK. Any complaints should be raised here and will be escalated appropriately. Please visit https://www.sportpesa.uk/contact-us/ for more information. Best wishes from SportPesa
We have a dedicated Live Chat and Email Customer Service team based in the UK. Any complaints should be raised here and will be escalated appropriately. Please visit https://www.sportpesa.uk/contact-us/ for more information. Best wishes from SportPesa
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Stephen Simpson
12 August 2018
Comment from uk.trustpilot.com
Sent of a bank statement and copy of a passport to them. Passport no good because it is scanned. First and only time I will bet with them. If they are going to be this pedantic from day one there is not a single reason in the world to bet with them and not others.
Sent of a bank statement and copy of a passport to them. Passport no good because it is scanned. First and only time I will bet with them. If they are going to be this pedantic from day one there is not a single reason in the world to bet with them and not others.
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Sophie Powell
23 September 2019
Hi Stephen, we are sorry to hear that you had trouble completing your account verification. It is important for us to positively identify our customers and we would be more than happy to assist you further with this. Please get in touch via live chat or email - support@sportpesa.uk
Hi Stephen, we are sorry to hear that you had trouble completing your account verification. It is important for us to positively identify our customers and we would be more than happy to assist you further with this. Please get in touch via live chat or email – support@sportpesa.uk
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kelvin names
25 June 2018
Comment from uk.trustpilot.com
I like the company simply becaus.e of their very first payouts
I like the company simply becaus.e of their very first payouts
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Sophie Powell
23 September 2019
Thank you for taking the time to leave us some positive feedback Kelvin. Best wishes SportPesa
Thank you for taking the time to leave us some positive feedback Kelvin. Best wishes SportPesa
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Rashod Burrows
09 June 2018
Comment from uk.trustpilot.com
Betting has never really been my thing.I have only tried it a dozen times with different outfits. SportPesa has always treated me right,in regards to reflecting the right amount of funds deposited to my account as well as keeping me posted on progress of the games in my bet cluster.There may be some delays every now and then, but they arise from simple technical hitches,not deliberate intentions to defraud as I've heard about other betting firms
Betting has never really been my thing.I have only tried it a dozen times with different outfits. SportPesa has always treated me right,in regards to reflecting the right amount of funds deposited to my account as well as keeping me posted on progress of the games in my bet cluster.There may be some delays every now and then, but they arise from simple technical hitches,not deliberate intentions to defraud as I've heard about other betting firms
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Sophie Powell
23 September 2019
Thank you for taking the time to leave this review and we hope you continue to enjoy using SportPesa Rashod. Best wishes SportPesa
Thank you for taking the time to leave this review and we hope you continue to enjoy using SportPesa Rashod. Best wishes SportPesa
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Dave Munuhe
12 September 2019
Comment from uk.trustpilot.com
I once won with SportPesa and didn't hv trouble withdrawing my winnings. Some people claim to hv had different experiences.
I once won with SportPesa and didn't hv trouble withdrawing my winnings. Some people claim to hv had different experiences.
Sophie Powell
23 September 2019
Congrats Dave! We aim to provide an easy and rewarding experience for customers. Thank you for leaving your feedback. Kind Regards SportPesa
Congrats Dave! We aim to provide an easy and rewarding experience for customers. Thank you for leaving your feedback. Kind Regards SportPesa