Rhino PLAYER REVIEWS(145)
Sharon
13 April 2024
Comment from uk.trustpilot.com
This is a terrible casino, i mean it!! They keep suspending my account for no reason at all, like whut? I deposited money into my account but when I tried to place a bet, they logged me out and said I already had an account with them, which is impossible! Then they won't refund my deposit either!!! Another reviewer had a similar experience where they deposited money and tried to make a withdrawal but it failed, then the website blocked their account and asked for more personal information before they could continue! This is ridiculous and unfair service.I wish I read the reviews before I went in sea with them.....I also read some other reviews on this website that were really bad too. One person said they didn't receive their payment even though it said it had been sent! Another reviewer said they contacted the website but no one answered their email for a week! That's just horrible service right there.I just don't want anyone else to overcome this so take heed, please!!!
Nadia Dunn
09 April 2024
Comment from uk.trustpilot.com
AVOID SCAMMERS WILL SUSPEND ACCOUNT WITH NO REASON THEN GIVE YOU 600000 IMPOSSIBLE HOOPS TO JUMP THROUGH TO REOPEN.
Darren
06 April 2024
Comment from uk.trustpilot.com
Only have small football bets , but looks like I been winning too much they limited my small bets to pathetic 2 quid maximum bets , pathetic excuse for a gambling site , really honestly avoid
Steve
03 April 2024
Comment from uk.trustpilot.com
Suspended my account. I tried to cash out ipswich v soton at 2,-2,but wouldn't let me. Cancelled account straight after.
San
02 April 2024
Comment from uk.trustpilot.com
Suspended my account for no reason.
SL
30 March 2024
Comment from uk.trustpilot.com
Absolute cow boy company they will let you sign up and deposit then will suspend your account, the only way to contact them is email which they never reply to, stay well away from these
Gareth Pike
29 March 2024
Comment from uk.trustpilot.com
Awful online casino none of the games pay out and are impossible to bonus compared with other sites, do not use rhino bet complete scam of a site
Jack Kakes
29 March 2024
Comment from uk.trustpilot.com
Absolutely shocking as soon as I won they suspended my account
Julie Hudson
28 March 2024
Comment from uk.trustpilot.com
I not been with them long but won over 200 pounds only put a tenner on it says 3 to 5 days to get withdrawals I got the money under 2 hours so that was great also this is a genuine review I can't say anything wrong about them my experience as been great
M Hiich
27 March 2024
Comment from uk.trustpilot.com
DO NOT USE IF THEY OFFER YOU A £1000 SIGN UP BONUS for £1 Deposit. Its a pure scam site. you will never be able to Withdraw your money. 100% SCAM
Zishan Ali
27 March 2024
Comment from uk.trustpilot.com
Absolute scam! I had £304 in my account. When I tried to withdraw they asked for my ID documents which I emailed over to them. The withdrawal was pending but then they suspended my account the following day without reason!Will be taking this further as this is an absolute joke.
Scott
25 March 2024
Comment from uk.trustpilot.com
Signed up, deposited, tried placing a bet it logged me out, they blocked my account saying I already have a account when I don’t and didn’t refund the money I deposited
Sean
24 March 2024
Comment from uk.trustpilot.com
I want people to know my story! Please read and share! I have been a customer for a while with this company now. All good and no issues while losing thousands of pounds each month.I have always enjoyed playing virtual games. Over the last week I done well and to be honest bet higher than I normally would as I got a few winners on the Virtual (GOLF) supplied by LEAP!!So upped my bets.I was paid out some winning with lower amounts no issues. Then due to winning I went and won £37,000 they said (LEAP) gaming have said their system was (faulty) and not working and due to an error, so no money will be paid to me!! I would very much recommend that everyone who’s played virtual games including the GOLF with YEEEHAAABET and all PLAYBOOK owned companies like Betzone and dragonbet to request to have their money back if they are saying (Leap) failed the software. So maybe all people’s money should be returned if their system is always faulty.I will obviously file a court claim and will let everyone know what happens. This is how they treat a loyal customer when I have a win. This is how they have treated me and I’m a dad of three kids and only work a few hours a week and very low income.Account number 3184
Sean Iannetta
21 March 2024
Comment from uk.trustpilot.com
I signed up to this website and put in £300 only got a bonus game once and only paid out £23. I've never been on any slots like this. don't waste your money. And you don't get any wins on just the reels
Melody chisholm
21 March 2024
Comment from uk.trustpilot.com
They are frausters and sell your information
edward
18 March 2024
Comment from uk.trustpilot.com
This company do not have a contact other than emailing and they have not replied to me after almost a week. It would be good if they had live chat or a contact number
Ryan Dixon
16 March 2024
Comment from uk.trustpilot.com
If you like slowly losing you deposit where games will keep you playing with a thread of your cash then rhino is the disappointment for you. I have played some torrid online casino before but I think these take the biscuit. 3 hours I played and not a single bonus, no wins over my deposit. I give and extra star for longevity but even at that it was mindless and unentertaining. Save your money guys
Dean
13 March 2024
Comment from uk.trustpilot.com
Wow if I worked for gambling commission. I would do the job they are supposed to be doing and fine the sh@t out of this site. For being corrupt. And tampering with there rgn number. Stay well away from this one.
Anthony Hodkin
09 March 2024
Comment from uk.trustpilot.com
ABSOLUTELY PATHETIC! using non random, compensated systems average payout is 0.01% almost impossible to winUSE THIS SITE AT YOUR OWN PERIL
Akhtar Hussain
05 March 2024
Comment from uk.trustpilot.com
Won and withdrew money no problems. Then they suspended my account for security reasons. Glad I withdrew my money before they could mess me about. Crap site.
Cameron Dobson
03 March 2024
Comment from uk.trustpilot.com
Tried to tell me my girlfriend was on gamstop and stole our initial deposit do not deposit your money with this company they will rob you
Melody chisholm
03 March 2024
Comment from uk.trustpilot.com
This has got to be the worst site created I deposited £20 the suspended my account instantly and won’t refund my account. I’ll be reporting to the gc as there clear frauds
Nigel G
02 March 2024
Comment from uk.trustpilot.com
Very suspicious slots. No bonuses unless you play into the 100's. Seems a very dodgy site. Agree with everyone else, avoid!
Sham Kantaria
01 March 2024
Comment from uk.trustpilot.com
I’ve have been loosing on this site it’s unbelievable and never received my well come bonus because im not eligible a lot of scam going on should be reported to the UKGC and shut down indefinitely
Rick S
01 March 2024
Comment from uk.trustpilot.com
Bet with this site for six months. Verification was fulsome but went OK, most withdrawals were instantaneous, generally no trouble. Site is a little cumbersome to navigate. After six months, 'enhanced verification' demanded and my account closed/suspended, even though my circumstances hadn't changed.
TP
27 February 2024
Comment from uk.trustpilot.com
do not use these..sign up, except deposit, then suspend your account until you send then tons of personal info..licence, bills, inside keg measurement, way too much..refuse to refund until you send them the info..SCAM AWAREAVOID AT ALL COSTS
Harshal patel
26 February 2024
Comment from uk.trustpilot.com
Absolute joke- Where is my 5k withdrawal and you guys suspended the account without any consent even after sending the relevant documents.No response of 5 -6 emails, absolutely annoyed with the service.Kindly release the withdrawal asap.
A.O.
25 February 2024
Comment from uk.trustpilot.com
They say the withdrawal I made has been sent but my bank begs to differ.... Contacted Rhino to get ARN reference for the bank to trace the payment but 24 hours and still no word from them about that. No reason for it to take any time at all, if you paid, there is a reference number, no extra work required... They answer you when it suites them, when the questions become a bit hard they just stop answering. I recon I'm not getting my money, they are a absolute nightmare to deal with, with the vaguest of answers for everything. KEEP AWAY PEOPLE, I KNOW I SHOULD HAVE.
Tomas John
24 February 2024
Comment from uk.trustpilot.com
They're going bankrupt, and robbing as much as they can't from folk before filing. Don't put your money into this website. They're months late with their business fees, which indicates that they are in trouble.
Jordan Franks
24 February 2024
Comment from uk.trustpilot.com
Had this site a week, the biggest win was £20. Deposited 150, absolute scam site. Closing my account
my strength
21 February 2024
Comment from uk.trustpilot.com
Only gave 1 star because I had too its a scam I won 160 they suspended my account and didn't pay winnings out tried emailing nothing do not register
Jon Bushby
20 February 2024
Comment from uk.trustpilot.com
So I signed up last week and made deposits of around £500. I then made several withdrawals totalling over £600. I received an email asking me various documents for KYC. I sent them off and received an email the following day saying they had been approved. I then noticed some of the withdrawls had a fail status on them and one transaction was even recredited to my account forcing me to withdraw it again. This made me worry and that’s when I first checked trustpilot. I have to say after reading reviews I thought my money was gone.To my surprise I’ve just received a payment for all of my withdrawls. That aside I like the interface, so no complaints here.
Gemma Geary
20 February 2024
Comment from uk.trustpilot.com
I won 200 i withdrew it all then played with 80 i got down to 40 the suspended my account because I didn't give them ID well why not ask me for it before i played SCAMMERS they emailed to say the reason they suspended it is because of that ya right it's because I won't 200 ans they prob won't even get my account up and running again I havw sent what they requested but I expect I won't get my account open there be more excuses if I get my winnings and my account back up ans running again I will change this reveiw ans star however at the moment it's staying like this till its SORTED
Mum
18 February 2024
Comment from uk.trustpilot.com
I deposited 800 pounds on this site and I got bonus up 6 times. DONT PLAY this site. WORST site ever. This is my first ever review on a casino site and it is that bad, I thought I would write a review. I was playing a pound a spin I won 49 pounds after depositing 500 pounds. I excluded myself for 5 years, I will NEVER play this site again. Loads better site to play on.
peter johnson
18 February 2024
Comment from uk.trustpilot.com
Very strange!Only opened an account 6 weeks ago and they're voting it in 7 days for 'business' reasons. I presume this is because I had a good few single win bets and that's the type of bets bookies hate!!!Keep away and stick to the traditional sites is my advice
Andrew W
14 February 2024
Comment from uk.trustpilot.com
Not played with Rhino.bet long but found the website easy to use.Not had a big win but payout was quick and also emailed about an issue which was responded to promptly.Not sure about all the negative replies., but my experience has been fine with them.
barry mccann
12 February 2024
Comment from uk.trustpilot.com
suspended my account after depositing £300 then trying to withdraw 550.no explanation.....absolute scam....avoid at all costs.doesnt reply to emails.company has several allies under play gaming umbrella...once I'd been barred sent me netbet request in same name and password to entice me to do the same with no doubt the same result...
cosmin.ovidiu bolea
09 February 2024
Comment from uk.trustpilot.com
I’ve created an account with them and after I deposited and playing some of the funds … all of an sudden they suspended my account… probably when i was about to win something
kath wright
08 February 2024
Comment from uk.trustpilot.com
Scam site AVOID. Took deposis over £800 out of my bank unauthorised its a fixed site pure rip off AVOID.WERE is MY MONEY???. Still waiting for them to contact me
Ataman Punchas
05 February 2024
Comment from uk.trustpilot.com
Registered as a new player verifyed docs :) spent 370 GB on slots 1000s of 1000s spins guess what? 2 bonuses and they are empty what a surprise my bad i understand i supposed to read trustpilot instead messing with this scammers avoid this site legit scamm nothing else
Anon
05 February 2024
Comment from uk.trustpilot.com
I’ve joined and spent a fortune getting constant dead spins and no bonus. Whilst I appreciate that you can’t always win, this is a can’t ever win casino.Never received new customer 75 bonus spins or the weekly 250 spins. Customer service is a joke and only contact is via email. No incentives of promotions to play here oh yeah and no wins either. Save your money lottotogo are worth a punt go there
Tony
04 February 2024
Comment from uk.trustpilot.com
I opened account,then realised I didn't check reviews first! Changed my mind in a sec after I saw the reviews,there is no "close account" option,only "Self exclude". Utterly disgusting. Stay away from Malta operator's!!
Peter English
04 February 2024
Comment from uk.trustpilot.com
for your information Rhino Bet is owned by Playbook Gaming Limited. It is overdue on its accounts to Companies House by 2 months. There is only 1 director, Callum Andrews - with 4 other directors resigned. The person with significant control is Playbook Engineering Limited. They had £1.5 million in the bank when audited in 2023. They would have no chance of paying out a huge win of 1 to 2 million, they have not submitted their financial information and are overdue - this is the sign of a company in trouble. It seems to me the rumors on here about their insolvent position may have some truth in it.Playbook engineering limited is also overdue submitting their accounts by over 2 months. current net liabilities over £6 million .. with about £1.5 million in the bank. That company is there for a reason i will not allege on here, but to say this company is in trouble would be an understatementwell ive played with Rhino for a few months. First withdrawal and account suspended. They have been happy to take deposits of £4500 but now they suspend when withdrawing. No reason given. What makes matters even worse is they do not have a live chat, so you cannot raise the issue online with them, I use 15 other sites and all of them have live chat. They have no number to call, again this obstructs you again. they have twitter and facebook where they will ignore you. The only way to contact them is by email and their response time is "within 72 hours". not only that but if you like a bet on the horses it doesnt even offer live streaming. Up until recently i had won bits and lost a few quid but was happy to use them because its a decent site without too many gremlins but wow this is bad. If my money isnt in my bank tomorrow ill take them to the money claims court, ive had to do this a few times with bookmakers and they have paid up - and compensated - every single time.
djshugster
01 February 2024
Comment from uk.trustpilot.com
I can't withdraw money, I keep getting the following message 'The PaymentProvider secureTrading is not configured in the rhino universe.'
Pawel
31 January 2024
Comment from uk.trustpilot.com
very good casino, everything works as it should, payouts within a few hours, great games and roulette, I am very satisfied!!!
Maryqs
29 January 2024
Comment from uk.trustpilot.com
I joined on the 21/01/2024 and won £200.00 pound they put amount in bank then pulled it out. Have sent constant emails now locked out account and no sign of paying me my winnings please avoid be aware You Won't Get Paid Your Winnings but they will take your bet probably knowing their never going to pay. Also outside UK so ve careful.
Chris Siddons
29 January 2024
Comment from uk.trustpilot.com
Withdrawal requested and classed as processed on there end on Thursday 18th January for £700 and another on Monday 22nd January for £800 - no sign of either in my bank which exceeds the timescales for a withdrawal to be received in my bank account. I've sent several emails and the latest reply said they're having a problem with a 3rd party which means they can't pay money out, yet they are still allowing customers to make deposits. Usually this is done by the same 3rd party so I think there could be something very dodgy going on. During this time they asked for my verification documents which were approved within 3 minutes so there's no issue there and I'm worried that my ID may now be compromised based on the other reviews on this site and will look to contact the police to confirm if there are any other cases like this with Rhino.bet. In my emails I've asked for their complaints procedure but they don't include anything of use with their replies. Does anyone know if I can go straight to the gambling commission on this as you usually have to follow a complaints process but i cannot find one anywhere and when I ask on customer service emails ive sent if I can make a complaint, I get nothing back. For people reading this review I would say that it's highly likely there's issues here if they can take deposits and not send withdrawals so don't even consider depositing your money with this company.Following my formal complaint email, review on here and after speaking to the gambling commission I have now received my withdrawal. Still poor service and am now closing my account
Aronsika
28 January 2024
Comment from uk.trustpilot.com
Even worse behaviour off rhino made a withdrawal of £150 on the 21th was processed to my bank on the 22nd,sat in pending all week then my bank has confirmed that they have recalled the £150.Maybe there is truth in the insolvency rumour as ive read their t&c’s and it states that any funds in player aren’t protected in the case of insolvency. Keep clear for a few weeks to see if the rumours are true
John
27 January 2024
Comment from uk.trustpilot.com
Rhino is a new casino from a big film. It has all the difficulties a new operator has. You can email them. The owner is into wildlife and computers with his father. It could do with extending its casino eg evolution with poker games Ultimate Texas etcYou should set one up and be rich.
E.V
14 April 2024
Comment from uk.trustpilot.com
Close your account for no reason, avoid.
Close your account for no reason, avoid.