Paddy Power Review

I signed up through an affiliate site and deposited £10. Paddy Power checked my details and opened the account and gave me free bonuses because of the affiliate offer and after I'd worked through my £10.

I happened to jointly win on Deal or No Deal and other games and my winnings came to £60ish.

I requested a withdrawal and next thing I know, my account was closed.

I spent 1.5 hours on chat, provided my ID documents and my case was escalated, but they have Unfair Terms… They can close accounts with NO reason!

I am a genuine person I did all that was asked and yet they feel that they can swerve on paying winnings. I can't think of a single reason as to why the Accounts Security Team decided to close my account.

I opened a case via Resolver and the replied saying that they were not changing their minds and were stopping any replies via Resolver! So basically, they shut you down.

They have picked on the wrong person because I am preparing to go to an Alternative Disputes Resolution and if necessary, the small claims court. They are imposing Unfair Terms in favour of themselves.

The customer service has been appalling and despite an online chat facility, they keep you waiting ages and it was like hitting a brick wall as I simply got nowhere.

I don't care about the account but they should 100% pay the winnings that were won fair and square.

Paddy Power: you are a disgrace.

If you do bother to reply, note that I used an alternative email address.

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Had my account closed after winning £120. Told my account was closed with no explanation other than business reasons. PLEASE PEOPLE DO NOT BOTHER OPENING AN ACCOUNT HERE STICK TO SOMEWHERE WHERE THE CUSTOMER SERVICE AGENTS ARE ACTUALLY CAPABLE OF HELPING YOU

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I received an email out of blue from unknown person demanding money stating they knew my secret internet password.
This was the password I used only for Paddy Power online
.I do not use this password for any other site. I contacted PP phone line and was put call centre (in Malta!) who said they only dealt with betting and that I needed to go to the online chat to contact security.
i contacted chat online and they said their security would contact me withing 2/3 days
It is now 5 days since I made the first contact and PP security have yet to contact me .
Now it seems clear that there is a hazard with online passwords on the PP site and their security systems are very lax in protecting customers

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Has to be the worse site for slot games well unter 30rtp absolute day light robbery if your lucky enough to get a bonus which us rare you will ve lucky if the bonus oays over 20x

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Is a video ( RTP Discrepancies at Coral & Gala) youtube his name is Degsy Degworth it show who casinos are using lower RTP and they show they using high rtp,bbut slots are rolling on low RTP
paddy power looks is doing they same

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I self excluded from Paddy Power and all online casinos simply because I feel I was being robbed the RTP was nowhere near what they claim about 30% imo. They claim it’s a RNG but I think it is more sophisticated and cunning than tha, I think it lets you win gets you hooked then is rigged so you can spin let you play for a bit never get much ahead then you lose. Slots they have worked out are mesmerising and hypnotic so you get hooked.
The suspend your account and are not accountable to anyone when you have had a win so they don’t have to payout. The new wealth means test, which the uk gambling commission introduced are a invasion of your civil liberties when you want to withdraw NOT DEPOSIT!! is a diabolical law. They can look at all your private banking statements and then with no given criteria decide you can’t afford to gamble. I think people like me will get so fed up they will give up and that will be the end of these RIP of gambing casinos and good riddance to these thieves and also get rid of the useless UK gambling commission who are on the take from these gambling companies!!! They should be made to pay everyone they have fleeced out of their hard earned money!!

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I would give a triple ZERO.
Deopisted money, verified my account with documents. Played 1 poker game, than my accoumt was blocked without any explanation, but remains blocked, can not be reopened due to "business decision".
I have requested back my deposited money, and they are not willing to send it back.
They can steal money, without explanation.

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Absolute thieves. Win on their sportsbook but nothing but losses on their casino/slots. Over £150 deposit at small stakes & not a single bonus on any game. Plenty of teasers & plenty of streaks of 20+ SPINS with NO WIN. That is not random. My RTP % on some games is under 40%. Avoid these con artists. Never had such a streak of constant losing.

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Worst crap ever from all crap . No helpline phone, customer service dont work, i deposit 200 pounds there, they accepted my documents, and then they suspended my account , contacting support email, only automatic answer. I will break windows in they branch. This scammers must pay .

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Great site for slots Hands down best site never had a problem I am vip with 2 other site and get better bounses with this site with no vip status also fast withdrawals and good promos

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Can anybody tell me how I can get in touch with Paddy Power, The only way seems to be online chat, my account has been temporarily closed so I cant get in the site to do an online chat. My account was hacked into on Saturday for £400, I have had no communication from them. Please help

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My Account.. Was Fraudlant attacked by a US postage. Scam… £50 taken within.
I was online at the time so reported it as it happened…. That was 6 Weeks Ago.
Heard Nothing.. This Company is A Disgrace.

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Minus 5…. The Government are allowing this and a fair few other sites to blatantly steal from us… They are using algorithms and psychology and rigged????? BLATANTLY rigged games… I asked customer service what the RTP figures were for several games I put over a thousand pound into and what my RTP figures were and was told oh you can find that out by looking through your history…Hang on!!! When every transaction is monitored by them they could tell you within a few minutes your figures for everything but I caught them with their pants down played thousands of pounds on various games at £10 a spin and never had 1 feature not even one….Heard the same story from many players loads of complaints to gambling commission from many people And nothing done….I advise everyone to contact MPS and bring a civil case as a group against them…We strategically go after them in a lawful manner and if that doesn't work… Well I haven't got long to live…..Watch this Space….I am in no way encouraging anybody to commit any acts of violence or similar but the paddy power will feel the power of the people!! I am happy to lead if people feel strongly about doing something…Unless I win a massive jackpot and I will share it equally amongst all group members to compensate some of our losses….These are not the only BIG NAMED SITE doing this by any means…But are up there with the worst….

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Over many deposits I have found there slots percentage pay out is very poor and I never won anything worthwhile in many years of playing.
The game content is excellent but customer care is appalling.
No e mail service so only quick way to get a response is via the chat line.
I found chat line staff lacked empathy and it felt like they just wanted to get rid of you. Most questions put to them would get the same answer.
"Maybe take a break" or "Maybe you should close the account".
Don.t be blinded by the glib tv adverts these guys are on the take!

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550 suicides annually in the UK are linked to gambling addiction . The industry takes £13 billion from the vulnerable and drives many to end their lives . The advertising is beginning to target children . Do not support this .

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Totally rubbish site proper con site stay away from these Rob dogs needs closing down deposited 160 pound got nothing back what a con site if you want a fair site starspins is brilliant deposited 20 won 500 on Starburst touch

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If there was a no star option this site would get it or even better be closed down! They give you a welcome bonus then when you win and withdraw they cloose your account down saying only its a buisness issue and nothing else and keep your winnings! then when you speak to them they are rude and unhelpful avoid at all costs im seeking legal advice.

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Please please do not go anywhere near paddy power I am utterly shocked and appalled at this company I have been a loyal customer for so many years..never really had any big wins used to years ago but not anymore..I have complained so many times to them asking if it’s legal to just keep taking someone’s money like they are and giving nothing in return..over the last 2 months I have deposited over £3000 and can’t even get a small win £50+ that’s disgusting how can this company be allowed to do this..they should be finished with no longer allowed to run as a company

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Well PP what happened to your Virtual Grand National?….
15 minutes after it finished on ITV your website is still showing the race as 'in running'?…No results, where are the results?

Now 30 minutes after the race ended and still no results!!…What are this company doing?Tell your staff to pull their fingers out paddy, even the BBC have reported the placings on their website, SCANDALOUS, DON'T GIVE THIS COMPANY YOUR MONEY!

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Do not use this company!!! I have raised a complaint with this company through there live chat, the first agent said I would be contacted, waited days and I was not contacted, the next agent raised the complaint as the first person did not bother, never been contacted again, they gave me two emails to contact to raise the complaint again.. both emails got a response of we do not use this emails as we have a live chat room instead, so I go back to live chat and they say I will be contacted, customer bloody useless, there customer service is abysmal, worst service I have ever come across, every site is much more better then these, avoid at all costs!!!

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Awful site I play a cross alot and this site is the worst! Minimal wins and bonus rounds stay away!

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Wake up morning and get surprise soon as how look my account pp online 13 transaction worth £623 has been take from my account and I was never register with gamble website.
I try to contact them and now its week and nobody respond .
A will pass this situation to higher institute to the deal with them.

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Anonymous

“If any of yous are thinking of opening an account with paddy power or are an excisting customers think twice!! If you are placing sports bets there is no direct line for customer service which is no good for people betting inplay or even on the same day but if you have a query you are told to contact live chat and the minimum call back time is 72 hours and 3/4 hours on live chat all you get is automated messages and people that haven’t a notion about the betting industry In other words if you have a query about a bet you are going to place in a weeks time you may start trying to contact now which is unrealistic! Make your own mind up!!👍

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Looks like I've picked the wrong time to write a review…ive had nothing but food times using this website and through such good times I felt as though a review was necessary. Hope everyone else gets everything sorted but for the past few months I've had a real good time.

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Glad to see all their shops closed and their share price tanking….. How any govt can issue licences to these individuals is shocking….. Hopefully the American authorities will think long and hard before providing licences to them or their co Co. Panies…. As can be witnessed by countless punters now these people should be shut….. Forever….. Hopefully more peoe will object to their licences in future and stop betting with them…. Hopefully the share price keeps dropping…. Stewart Kenny come back and bring ur joy and fun back into the business……

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I played slots last night at the minimum wager of 10p for a few hours. I ended up losing almost 100 pounds. Where is the RTP???? I can only imagine how much people lose if they wager the default amount, Shocking.

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This is possibly the worst company I've ever had the misfortune to deal with. Won a whole £91.50 and took 3 weeks and about 4 hours of my time to get it back. They'll take your cash immediately but as soon as you try and withdraw money they suspend your account. Steer well clear, wolves in sheep's clothing

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Update from last review.
Played 117 hands won 40 on blackjack .I should have followed my earlier advice,steer clear especially now shops shut and you can only play online .

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Awful company. Verified my account the deposited money then suspended my account with no help to get my money back. Steer clear

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Ok site to use but bad customer service.

My account got suspended because I needed to submit 3 forms of ID including a 'Screenshot showing the account holder's details as well as the e-mail address enlisted and the official Logo of PayPal.'.

This is where it felt like the customer service team started to work *AGAINST* me. They were unable to tell me which page that was, and told me my profile page showing my email address and the PayPal logo wasn't good enough. Still, they weren't able to clarify besides that they need to see my 'full credentials'.

I'm logged in and ready to go to any page, but they can't help me out at all. I even submitted an email from PayPal showing my name, email, AND the Paypal logo and they put me on hold for 15 minutes!

It's ridiculous and seems like they just want to keep you out of your account

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Do not join Paddy Power, customer service extremely poor. I've been loyal to Paddy Power and have placed many bets, on one occasion there was a mismatch on game time for a football game and lost my bet. I asked for a refund and the agent did not care. After all the bets i placed they couldn't even care of my complaint. Even then my concern had to be through a web chat, they isnt a contact number you can call. William Hill so much better. So disappointed that the agent did not care

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Are good to a point, but if you are excluded from offers that were previously open to you , you will not be told. They will happily take your money and give you false information oddly – like 'that offer was for a different race' – they then blame another department when you produce the screenshots of the details. They are slow on chat and can spend hours getting the simplest of things like this dealt with. There is no complaints process, you just go around i circles with the chat.

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Please do not join paddypower,they verify your account let you deposit and play and then suspend account as soon you ask for cashout with not time frame they trying to fraud us we need to immediately report it to UKGC as it became now clear they don't respect gambling commission rules I have been asked for documents which I provided after 72 hours still pending they don't bother at all live chat not help customer service number has been discontinued this is what I have been told from Hannah in live chat.

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The single worst experience I've ever had on a betting site. After winning a small bet (£80) and attempting to withdraw the money, they revealed that they had closed my account "for business grounds". After hours on the live chat, I couldn't get a straight answer. They just stated, "they can hold the money". So, I will never ever see my money.

Avoid at all costs.

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If I could give 0 I would, I have just under £5000 in my pp account and my account was suspended. I uploaded all my documents and I’ve had an email saying all my documents are verified and I’m good to go. Log back in my account is still suspended. Talk to online chat that said my account needs to be checked by security team again. They never answer any question you have other than tell you you need to wait for an email.

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Opened an account on the second day of Cheltenham races as I work with someone who is clued up about horse racing and seemed to keep winning. Uploaded £10 to put on 1 race which ended up winning, so my balance went to £40. Tried to withdraw the funds, which led to the account being suspended due to failing security checks. I can understand that opening & withdrawing on the same day could look a little dodgy, so I uploaded the required documents to prove who I am. A week went by without any confirmation of receiving or unblocking the account so went to their live chat. The guy I spoke to asked me to uploaded a photo ID, which I did, and he unblocked the account. Great stuff. Attempted to withdraw the funds again, only for another email the following morning once again saying my account is suspended. This is not good enough. I understand there are regulations around betting etc, but I shouldn’t be having to do this again after my account has already been verified. Maybe these sites should ask for verification before allowing you to deposit anything to start with, as they are quick enough to take your money in the first place. At this point I’d be happy to just get my initial £10 back along with the learning experience of never signing up for one of these things ever again.

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I had a telephone account for several years which I used occasionally.I then placed an £80 win bet at 9-4, checking that the bet was at best odds.This was confirmed on the phone. The horse won at 9-2 but when I asked to withdraw my winnings the bet had been settled at 9-4. I was told that the best odds facility had been withdrawn from my account. Nobody was willing to talk to me.
I complained in writing , received no response,and then followed it up by web chat.I was told that my account showed that the best odds facility was withdrawn several hours after the race was run!!
I have still had no response,am unable to progress things with IBAS
and am out £180. Shame on you Paddy Power, and shame on the regulatory bodies that allows organisations such as yours to act in such an appalling manner. Do not under any circumstances be involved with this firm – Ian Atkinson

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Wasnt impressed been with paddypower for a few years with the grand national being cancelled i lost all my free bets what i earned pretty sad alk other bookues who friends are with got theres returnrd …prettu low move

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Still no contact from Paddy Power and I am still out of pocket they still have my money and Winnings, cannot believe they can get away with
Thieves!!
Disgraceful, quite a well known company and this is what happens for using them
Thieves thieves thieves!!

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Absolute crap. Spent 5 hours rolling slots with low wager to just nose dive non stop without ever once getting back close to initial deposit. Will never deposit here or any other such site again. There is no way it is fair, I don't care what regulations there are, it is all meaningless nonsense. It is rigged in some way or another. If the site/game detects you are new, you will win a little at first, lots of bonuses etc etc, make sure to throw all the fancy sound and graphical effects at you, make you excited, make you think you are lucky and can actually win something. Then you loose a little, win a little, back and forth, never giving big profit but enough to make you think you can win. Then they test you with a bad streak followed by a 'big' win. Big in the amount but either not enough to put you back to your deposit or just a bit over. Rinse and repeat. I started playing the slots 3 days ago, going back and forth without ever winning or losing. I got tired of it so withdrew whatever I had left. Suddenly I see a promo for free spins which was not there before. 1st free spin, big win. Now I'm interested again. Their trick worked, they realised I wasn't hooked yet as I had withdrew so they fed me free spins with a guaranteed big win. I am back to spinning. Back and forth a bit… THEN Nose dive. You deposit more. Now they know you are hooked. Take Take Take.. non stop, hours and hours and hours. The site detects you are desperate, so it continues take take take. I tried different games, all taking like theres no tomorrow. Back to the main game I was playing on, still taking. Even the slots are glitching now, its like its modifying the roll to continue its taking. Lots of prolonged rolls, graphical glitches, error codes which were definitely not there when first playing.

They are designed to hook you then steal from you. I noticed the exact same pattern more than once. I'm completely new to gambling on online slots. I joined a couple of casinos a few days ago to try them out. They all done the same pattern, entice you at first, make it seem fair and fun, with a possibility of winning but little possibility of losing. Then they flip, the game goes from fun and fair to complete money sucker no matter how many hours you spend, it will not stop taking as long as you are continuing. I am out, 100% convinced they are all rigged. Thank you Paddy for saving me money by being so blatant. I used to bet on sports (still lost but didn't care) After trying the slots, I have no interest in either now as I have no interest in giving money to a platform which is running deceptive shams. This was eye opening and in a way I am glad to have paid for the experience of realising the truth about online slots. I am down few euro but you will not get another cent from me and I hope this review convinces others to stop. Do not go back. There is no chance to win if you continue to play after the 'hook' period. They are designed by very smart people to take advantage of emotions in a way that the only possible way to win, is by stopping and do not return. They say when the fun stops stop. But they intentionally design the games in such a way as that by the time the game is no longer fun, they have you hooked. When the fun stops, we make sure you cant stop is what the slogan should be. Nobody can have fun by playing slots for hours, watching their money nose dive without it ever going back up. They want you to be furious, desperate to regain the losses from that bad streak. Make you think surely that bad streak is over now, and I'll get a big win. No you wont. Not until they take enough from you. Then they will give a little back to keep your hope up. They want you to have extreme mood swings to make you addicted, make you want to not let them get the better of you. But you will never win. They will not allow it. There is no luck involved, it is programmed to make everyone lose.

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please do not bet with these people
suspended my account for no reason and I cant collect my winnings
thieves !!!!
no response to questions
These are horrible people
You will regret any association with these people

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Absolute disgraceful company, had money in my account and they blocked my account and gave no explanation what so ever and said they didn’t have to give an explanation, bunch of con men if your going to join a betting site do not use paddy power as it is impossible to win as they will just close your account, mr power must be rubbing his hands together knowing he can’t lose.

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I find myself in the same position as the below reviews and probably lots more people. PP took my initial money, put the bonus free bets on the account, then suspended the account.

Supplied documentation as request and now 6 days later account still suspended. According to Customer Service, high number of people contacting PP has led to delays in authenticating documents due to Cheltenham Festival. Did PP not realise the Festival was going on?!

Absolute shambles, don't bother with them. I signed up with Betfred and WH and no issues at all. PP Jokers.

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WARNING – DO NOT JOIN PADDY POWER!!

Like other reviewers I joined paddy power on 1st day of cheltenham and deposited £50 into my account. I went to place a bet on 1st race and was told that my account was suspended and I had to upload driving licence/utility bill and a photo of debit card that was used to make the deposit.

When I uploaded documents it stated that it would be reviewed and unlocked within 24 hours. After 24 hours I contacted paddy power and was then told it can actually take up to 72 hours which I was not happy about as Cheltenham would of finished by then but got told it was in a queue with security team.

I just got off chat again now as it is now 90 hours and just got repeatily told that it was in a queue and there was nothing they could do, they wouldn’t give me a straight answer and I asked for the chat to be transfer led to a manger 3 times and was told that they had to end the conversation!

I am giving them another 24 hours and then will be contacting gambling commission and reporting them for bad practice!

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Awful awful awful i wish I could give a 0.
Opened up an account (a new one) on 12/03/2020 for Cheltenham, go to log in on the 13/03/2020 and my account has been suspended, tried to talk to the agents and they have no interest and keep ending the chat!! I feel like they have stolen my money!!
As Paddy Power is quite a well known betting/gambling site I thought opening an account with them will be a safe option..! How wrong could I of been.
Terrible customer service! No actual contact Number so I can’t actually speak to anybody!
Like I said I feel like Paddy Power has stolen my money!!

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If I could leave 0 stars, I would do so. Paddy Power are absolutely ridiculous and unprofessional. My account was suspended 4 days ago, first day of Cheltenham, for no reason whatsoever. I was then sent an email, saying it was a routine security check and to send over documents, to prove my identification. Since then, I have sent over my passport, my drivers licence, utility bills and the debit card that was used on my account. All of which have my name on it. My address is clearly shown on all documents. Multiple live chat agents said the documents are fine and there should be no problem but that it may take 48/72 hours for security to respond to my email, with the updated documents. That was on Tuesday, it is now Saturday. I still haven’t heard anything and I’m told security still haven’t even reviewed it, despite being told it is now a prioritised case. This is not good enough. I don’t understand what the hold up is here and why it still hasn’t been reviewed by security in four days?! Unacceptable, to say the least. Paddy Power need a vast improvement in their customer service and security teams. In comparison to other firms, they are very unprofessional.

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ACCOUNT SUSPENDED ON FRIDAY 13TH WAS ON A VERY GOOD WIN STREAK WINNING MULTIPLE HUNDREDS IN FEW DAYS.

STILL HAVE PENDING WITHDRAWALS AND HAVE NOT RECEIVED PAYEMENT, ALSO CASH STUCK IN MAIN ACCOUNT AND BONUS ACCOUNT AS I CANT ACCESS

SUPPORT TEAM PREACH THE SAME DECEIVING IMFORMATION ON LIVE CHAT/PHONE !NOTHING HAS CHANGED!! DAY LIGHT ROBBERY 👎

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Try dealing with their staff in Dublin 3 Cathy a horrible c@&t that’s a compliment

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My local Paddy Power allows alchohol and drugs ( and drug dealers ) on the premises how good is that !!
Paddy Power 345 Harrow Road London W9 – go there have fun

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I wish i had never joined Paddy Power, worst customer service ever ! Suspended my account on first day of Cheltenham 2020 – no reason given, could not speak to anyone, just some "bot" messaging system. Will never ever use these guys again. I had to blend in but answer that 6-question survey and help me change the industry https://forms. gle/YbNttedF8cpxjcXE8

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