Mr.play PLAYER REVIEWS(368)
Paul Philp
20 February 2024
Comment from uk.trustpilot.com
Over the years I've played a lot of casinos and this is by far one of the worst!! It screamed red flags from the beginning!! When i tried to deposit money it kept saying "a problem occured" then all of a sudden it took my money 3 times!! It's very glitchy and buggy and keeps freezing!!! £120 in and I've only had one bonus that only spat out £20 😂 absolute joke of an app I wish I read the reviews before even bothering and I'm pretty sure they're connected with MR Q which is currently under investigation!!!!!!!
Lock
11 February 2024
Comment from uk.trustpilot.com
Biggest win out of £100 staked was £6. Again should have read the reviews. This site is unbelievably predictable at losing. Got the bonus on fishing frenzy and won £0. Never known it. Then you read it’s connected to Malta and question the authenticity of the casino. Don’t waste your money. Stay off.
olve stord
23 January 2024
Comment from uk.trustpilot.com
the newest way to get scammed and angry in the first 10 mints stay away danger
I.A Bisset
16 January 2024
Comment from uk.trustpilot.com
I wish I had read the reviews of this company before signing up! They take a % on all deposits and withdrawals and won't let you withdraw until you have uploaded every bit of personal data in unlikely photographs, each being rejected for spurious reasons. Literally no other site does any of these things to their customers. I wonder if I will ever get my winnings from them.
Marian GANNON
13 January 2024
Comment from uk.trustpilot.com
Don't attempt to try lodge money with this crowd.. they steal your money and details
Liam Moore
04 January 2024
Comment from uk.trustpilot.com
Don't trust them all they do is steal your money read all the reports first something I didn't do and now they conned me put of loads of money you'll not win at all site needs closing down definitely wants reporting account now closed thank god absolutely scumbags
Anthony Landers
03 January 2024
Comment from uk.trustpilot.com
Played 1000 and still never won not even a bonus
Chelle
31 December 2023
Comment from uk.trustpilot.com
450 pounds on one game and not a single feature disgusting
Travis Warren
23 December 2023
Comment from uk.trustpilot.com
ripped me off 3132 dallors when i put alot of money in this sight i just want my money so sick someone help
Jinn
20 December 2023
Comment from uk.trustpilot.com
Probably the worst casino and bookie I have registered with. Withdrawals take forever and their site is awful slow. Literally, any previous negative reviews are spot on
Sam baker
05 December 2023
Comment from uk.trustpilot.com
Avoid like the plague this site and there network sites are on the edge of being fraudulent. Never known so little payouts. Game interruptions. Logs you out all the time. They flood you with emails about offers everyday but you’ll never win of them. Safer gambling is a joke. And to top it off after months of spending thousands with minimal if not any withdrawals they will close your account because one the accounts was linked to an account that was self excluded 6 months ago. Shame they didn’t close it on day 1. Don’t be a clown like me.
Jessica Whittock
02 December 2023
Comment from uk.trustpilot.com
Where do I find what game I have free spins on??
NorthSurrey
18 November 2023
Comment from uk.trustpilot.com
No I shouldn't have to take a photo of my face for £50 pay out. Humiliating
Richard Davis
03 November 2023
Comment from uk.trustpilot.com
Where do I start...I played for weeks no problems and finally I won. Or did I?As my withdrawl is still processing since 26th October on 27th October they wrote to me saying all documents ID a.d everything they needed was verified and all was good to go.Today I get live chat asking me to verify documents again. I sent over SS of the chat I had on 27th saying everything verified then they come back with another excuse.What's worse is they charging me £10.74 to withdrawl and its been 8 days processing.Once I'm paid I will delete account and never use again.Live chat pointless they tell you everyday they will email you back since this withdrawl I had 0 emails.Take your money elsewhere and don't fund this place unless you want to wait weeks possibly years for a payout
Rob
31 October 2023
Comment from uk.trustpilot.com
On the plus side, Live Chat is answered promptly (not that they'll be able to help you with much) and my withdrawal was eventually honoured (after 8 days), but I found many issues with this book. The biggest annoyance was the withdrawal process. I don't have an issue with providing verification documents, but to request a photo of you holding your ID AND bank card is ludicrous and just gives them an excuse to reject your documents for being 'blurry' or 'low quality'. Not that they will bother to tell you this until you chase them - the documents are simply removed from the portal. It's hard to come to any other conclusion than they are trying to make it as difficult as possible to withdraw any of your money.And you'll be lucky to have any money to withdraw in the first place. Not only are the sportsbook odds terrible, you are charged to deposit AND withdraw and can only withdraw in whole £'s, so say you have £29.99 in your account you'll lose £1.99 of that. I actually had a small bet in the casino to take my balance slightly over £30 on the basis that I would have lost the money anyway.Speaking of the casino I'd had a win on some free spins, but immediately gave up on the WR on realising they were taking real cash rather than the bonus balance. I also did not receive one matched sportsbook offer - which was slightly misleading when it specifically referred to 'today's offer'.As others have said, the website is terrible. Aside from the performance, you will frequently be directed to 'Error! Page not found', or a bonus link bearing the legend 'UNDEFINED'. Surely all those deposit fees could go towards some beta testing?It is hard to see how this book will last long when there are so many better places to go.
AngeD
29 October 2023
Comment from uk.trustpilot.com
Garbage reject your bets with plenty of time to place. Garbage site I wouldn't play here again.
David Muir
26 October 2023
Comment from uk.trustpilot.com
Worst betting site ever ! Charges on all transactions and shady dealings with the bonuses. Avoid !
Matthew
26 October 2023
Comment from uk.trustpilot.com
It will literally take thousands off you regardless to your stake, unless you can afford to lose all your money on a weekly basis, I'd seriously avoid
George
22 October 2023
Comment from uk.trustpilot.com
To be hounest don’t know what all the negative comments are about I deposited 20 pound and won 300 withdrawn they requested documents I submitted what they required at the withdrawal time took less then 24hours great bonus pay outs overall a brilliant casino 10/10
Callum Mcdermott
13 October 2023
Comment from uk.trustpilot.com
Casino seems good, lots of bad reviews tho. I have currently got a withdrawal request for £600 so will be back soon to let everyone know wether it’s legit or not!
John Hodgson
29 September 2023
Comment from uk.trustpilot.com
Mr play freespins always say there is a problem so you never get them total con
Chloe Fell
27 September 2023
Comment from uk.trustpilot.com
Terrible site scam
Kamal Huseynli
21 September 2023
Comment from uk.trustpilot.com
The site is having difficulty in paying the money. I haven't paid your 50 euro money for more than 5 days. They keep you waiting. I don't understand. What is the reason why they don't pay?kamal045
Marcus Marshall
20 September 2023
Comment from uk.trustpilot.com
So far so good not sure why all the negative reviews sounds like sore losers to me opened an account yesterday withdrawn £1950 in my bank the next day and I’ve got 2 other withdrawals pending for £250 and £150 will update when I receive customer service is brilliant a good site all round
hakaan arkaan
05 September 2023
Comment from uk.trustpilot.com
it's a joke so many free spins and bonuses I won but never pay out its shocking so I don't recommend Mr play because if you choose to play with them you gunna loose every time you play
Marketing cfo
23 August 2023
Comment from uk.trustpilot.com
a lot of games and good quality.
Huseyin Ulas Atay
22 August 2023
Comment from uk.trustpilot.com
I did self excluded myself from MrPlay and few months later i was able to open an account with Betiton and few months later with Luckster.I found out that Betiton and Luckster are sister company and i had £1000 limit with Betiton and Luckster was allowing me gamble £3/4K while my limit was exhausted at Betiton.I did complain about it and they closed my account and i went to Gambling Commissions and they asked for the SAR.When i received my SAR i found out that MrPlay is under the same company too.I raised this issue with Gambling Commission but also i do legal way too.You guys are not allow people to open an account in their sister companies if they self excluded themselves agains ur licence and rules on TC.As you mentioned that i self excluded myself from whole network of the Aspire Global owns 3 companies i mentioned i shouldnt be able to open an account at Betiton nor Luckster.I was asking refund of only Luckster but now i am coming for whole my loss and that you guys broke the licence rules.Gambling Commission asked me to file complain first about this matter.I already have 2 files about you guys and also legal case is getting ready.
helen mason
22 August 2023
Comment from uk.trustpilot.com
well seems im in the minority! Ive never had any problems and withdrawals are fast! Found Mr Play when I was abroad, as most UK games cant be played abroad, so gave it a try and found it to be fair! Ys it does charge small amount to deposit and withdraw but it didnt put me off! Though take note MR Play, if you gave replies to players who leave reviews, there would be a lot more trust in your site!
Bryan
21 August 2023
Comment from uk.trustpilot.com
Really really bad site , do not play . First deposit ya get a bonus and second deposit and third deposit. I play lightning roulette not the live one . I won lightnings throughout my initial 3 deposits but with the wagering on bonus I had to keep playing to try to convert my bonus into cash , from 300 pounds picking 6 numbers only had a hit 3 times and none where lightnings so my funds dwindled to zero. Since after my first 3 bonus deposits I tried with real cash , can't hit a light or a number , played 19 and 15 only 40p on both , 120 spins later no sign of 19 or 15 , and if I pick 6 numbers I won't get a hit , that was my last deposit . The site isn't fun there's no excitement . It's just all take take take. I tried this site but I'm afraid I would stick to the ones you already know are decent .STAY AWAY FROM MRCASINO
Owen
20 August 2023
Comment from uk.trustpilot.com
Very slow website and bad user interface, they charge a fee for depositing and withdrawing. Stay away
helen mason
14 August 2023
Comment from uk.trustpilot.com
I have deleted my original review because i think this may have been my error - I won £368 and removed the bonus i didnt know was attached and saw i could only withdraw £11 - i was so upset , spoke to an adviser etc but was pretty mad (oops) and withdrew £10 thinking that's all i could withdraw! i do not know how i managed to read it so wrong but obviously i did - I went back on to the site and saw the 350 was still sitting so i withdrew with no problem and it was in my account 5 minutes later - - i have played Mr play since being on holiday 2 weeks ago (couldnt access UK Sites and found Mr Play) and always received my winnings so was so upset - however it must have entirely been my fault! Up until this today I have had no problem with Mr Play and they pay out fast - approved my ID in a couple of hours so I cant fault it - Yeah so there is a charge for deposit and withdrawing but it didnt stop me playing, and i play most sites - i did read some of the reviews beforehand but thought id give it a try and its worked out well.
Jack Spalding
31 July 2023
Comment from uk.trustpilot.com
Absolute scammers, I’m 100% sure I placed a bet on Tigres they won and then I checked my bets in the morning and ‘apparently’ I bet on San Jose (the team they played), I’ve never been more confident that I DIDN'T bet on them as I double checked before, I’m a TIGRES FAN! And I found the bet through a website which shows you best odds hence why used MrPlay for the first and last time (also £5 deposit fee)
Emily Grace
30 July 2023
Comment from uk.trustpilot.com
Awful. Withdrawal and deposit fees, how archaic. Terrible basically unusably laggy website with a rubbish interface. Welcome offer is an absolute scam. Excuses from customer service as to why I’m not able to use my bonus funds that qualifying bet needs to be settled. Qualifying bet settled and funds still aren’t usable. Do not use this terrible website
Natalie
28 July 2023
Comment from uk.trustpilot.com
Yes they do charge for deposits and withdrawals and yes your first withdrawal does take a bit longer as they want to check your documents however I joined around 2 weeks ago I withdrew about £200 took maybe 4 days. 2 days ago I won a whopping £9500 and it’s just been paid into my account. Customer services are helpful too
Sabrina Kenan
27 July 2023
Comment from uk.trustpilot.com
Absolutely terrible betting site. Awful absolute scam avoid at all cost.. they don't want to pay out your winnings
Ricky lee
13 July 2023
Comment from uk.trustpilot.com
Any company that owns multiple casino are always shady in everything they do this one genesis and white hit gaming are all the same shady ass casinos stay away go places like bet365 talksportbet sky William hill rizk you will have a better chance bet365 has the best RTP for UK same for Mr q both do instant withdrawals not 2 days
Honest reviewer
12 July 2023
Comment from uk.trustpilot.com
It's just the fact that they CHARGE CUSTOMERS TO DEPOSIT & WITHDRAW!?! 👀 like whos gonna do this?.. seriously? 😆
Adi M
17 June 2023
Comment from uk.trustpilot.com
I opened my account and made my first deposit for the free bet promise, but the free bet never worked. I contacted their adviser a month ago on how to activate it and it was never activated, it used to say I have a free bet but when trying to apply it it never worked, when contacting them again today they said it was never claimed and they can't re-add it.. This place is a clear scam and if it happens on a a simple thing like a free bet welcome bonus God knows what will happen on bigger wagers.
Mikeboi
15 June 2023
Comment from uk.trustpilot.com
Played £50 and withdraw £100 that’s enough for me. Just took time to payout, but I got it… I use another site with the same set up with deposits and withdrawals and I mean exactly the same, but both ownd by a different company.. the other company pays out is less then 15 mins this payout from mr play took 8 hours.. just worry if I win big I won’t get paid after seeing the reviews.
Owen
08 May 2023
Comment from uk.trustpilot.com
Deposited 2 days ago withdrew £160 in total it took 2 days to pay out. Then won another £60 today and that got paid out instantly. I do however feel that it is harder to hit bonuses on this site than others. But so far I am yet to find any issues with depositing and withdrawing funds.
Ryan Hewitt
15 April 2023
Comment from uk.trustpilot.com
very bad and fake casino . only few slots managed to bonus and payout was ok, but they use evolution gaming which is just the most rigged cr@p there is on earth. So i would give only 2/5 because they only have this fake evolution and nothing else.
James Ruane
11 April 2023
Comment from uk.trustpilot.com
absoulute rubbish customer service live chat made withdrawels on april 5th 2023 now april 11th still waiting saying pending even though all documents told via live chat accepted in proper way saying will be notified via email no email response documents or withdrawels since then to may be over easter break but shocking service compared to sky bet /william hill ladbrokes coral boylesports etc as they process withdrawels asap
James Sealey
10 April 2023
Comment from uk.trustpilot.com
Decided to break this down into pro's and con's as I had mixed dealings, this is to help anyone in future deciding whether to sign up or not!Pros:Good customer service, respond with a couple of mins via web chat, and everyone I chatted to was brilliant.Good sport betting options (note: I didn't play the casino)Honoured sign up bonus, I won £60 off a three fold accumulator on the football.Have paid out within 56 hours.Cons:Website is a bit clunky, there are better options out there.Was slow paying out, however this is as per their t&c's, fair play they paid out within 56 hours of me making the withdrawal request - they do require bank statement / bill payment with address on it but this was approved quickly as far as I could tell - in fairness I made the withdrawal request on Good Friday (UK bank holiday) around 8pm and I had the money enter my account (Chase Bank) Easter Monday morning at 9am.They charge for deposits and withdrawals whereas other online betting companies do not.I have had an okay experience with Mr Play, I would use them again when there is a good offer on, to be honest reading all the reviews I was a little unsure whether to trust them and was never expecting to get my winnings from them, but they have delivered - I would probably suggest start with a small deposit and give them a go.
Anon
09 April 2023
Comment from uk.trustpilot.com
Appalling casino, constant losses NO wins. Mr Play is a waste of your money, I urge you to read these reviews before you play. Yes gambling is a chance game, sometimes you win, sometimes hog loose. However, it seems Mr Play is a casino where there is a slim chance if any of a win and zero fair play, despite what the casino states. Cannot believe aspire global casinos are still in operation. However, s few of them have closed. I have used many casinos Iberia time, but something is not right when over 350 spins and not a zero win, that does not coincide with RTP. It’s an absolute joke of a casino , there are a lot of other casinos, you can win in with true RTP. Aspire gaming casinos need to be investigated
Josh
07 April 2023
Comment from uk.trustpilot.com
Worst company i’ve ever experiencedHad deposited £50, it did not show up in my balance. I questionned this, they told me it was a technical issue. I wasn’t happy and said i wanted to close my account and get my money back. They closed my account instantly and have no given me my money back. Absolute joke. AVOID THIS COMPANY AT ALL COSTS!!! I will be pursuing legal action
Phil
04 April 2023
Comment from uk.trustpilot.com
Don’t respond to complaints. Don’t respond to SAR request. How this company has a license is a mystery. Shame on you gambling commission. You are just as bad as these crooks.
Jason
28 March 2023
Comment from uk.trustpilot.com
THEY WOULD NOT PAYOUT! THEY ASKED FOR 6 DIFFERENT FORMS OF ID BEFORE I COULD WITHDRAW... 6! ONCE I SENT THIS TO THEM THEY KEPT ASKING ME FOR PICTURES OF THE FRONT AND BACK OF MY BANK CARD. I CONTACTED MY BANK WHO ADVISED TO NOT SEND ANY PHOTOGRAPHS OF MY BANK CARD OVER THE WEB. NOW THEY ARE REFUSING TO PAY OUT MY WINNINGS. THIS COMPANY ARE A SCAM. THEY CHARGE YOU TO DEPOSIT, THEY CHARGE YOU TO WITHDRAW AND THEN REUSE TO SEND YOU ANY MONEY. I HAVE REPORTED THEM TO THE GAMBLING COMMISSION AND I RECOMMEND EVERYONE ELSE DOES THE SAME TOO TO GET THESE COWBOYS SHUT DOWN!
Phil
28 March 2023
Comment from uk.trustpilot.com
Another shady casino run by crooks. Was able to deposit in excess of £2000 without any checks. This is against UK gambling law. I had a deposit limit set within the business which failed to restrict my deposits. This is against UK gambling law. I had a loss limit set within the business arranged by telephone which failed to restrict my deposits. This is against UK gambling law. I made a complaint over a week ago and they haven't bothered to reply.
Jolene Hill
27 March 2023
Comment from uk.trustpilot.com
Absolutely disgusting site, live help is as much use as a chocolate kettle! Take your money and don’t want to give you your money when you try to withdrawal. £390 pounds is owed. And all I get is the withdrawal is being reviewed. They have accepted my documents so why they holding my money. Avoid if you can. I’ve reported them to IBAS and I’ve contacted their regulating company
The bhoy
27 February 2024
Comment from uk.trustpilot.com
Don't listen to these bad reviews. I'm a gambler been with dozens of bookies and they pay out literally within an hour. 20 mins once. Show them the docs at the start and your good. Genuine honest opinion about this casino. You win, you lose. We all know what we're stepping into.
Don’t listen to these bad reviews. I’m a gambler been with dozens of bookies and they pay out literally within an hour. 20 mins once. Show them the docs at the start and your good. Genuine honest opinion about this casino. You win, you lose. We all know what we’re stepping into.