Mr.play Review

When I first used this site I found it satisfactory but obviously far below the main sites like bet365. What I liked about it was it has a decent loyalty scheme where you earn points on every bet and these aquire over a short period of time to a decent free bet. However, this site dramatically changed when I started to do well and have a bit of luck. I managed to build my balance up to over 2500 with some very lucky football bets and after a lucky weekend I went to put on a Monday night accum only to find my max bet allowed was 1p, yes 1p. When I contacted them initially they said it was their traders and nothing to do with customer services and then after some gentle pushing they quoted some small print about basically they can do what they want. I asked for one reason why they were doing this and their response was that they were unlikely to revert any changes made. Bunch of amateurs and it was clear by my betting pattern that I simply got lucky and if they had have done the right thing they would been on the right side of me in a short space of time, STAY AWAY.

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False advertisement. If I could leave a photo here I would. Signed up lost my bet and got no free bet as stated I would on sign up. Sad site Sad treatment. Sites like this are obviously on there way out. Not worth the headache and unusual odds on games somethings not right here. In my opinion.

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If you like to pay money to watch hundreds of dead spins and never be one penny up then this is the site for you. If you want a small chance of winning a few quid then keep well away from this site.850 spins without a single bonus totally pathetic.Payout percentage 0.0001%

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I will just basically say what everyone else did.Scamm and rigged games.6 different games deposit to play each not even a one bonus all games catching errors just to interfere with you getting bonus.They scumbags should be prosecuted.They deserve proper fee from gambling commission like some other sites.Hopefully soon it’s going to happen.Karma is always coming back and I’m sure those shameless thieves will pay.Highly recommend to avoid those thieves.Shamless without any qualities or dignity.

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Impossible to unsubscribe from daily spam on the phone. I never signed up for this and it tells me I have to log in to unsubscribe, but I don’t have, and never made an account

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Innovative and irreverent with great odds.

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On par with virgin . Basically robbing bast…s there online help is a joke all they do is refer to the gaming platform and how fair it is … 60.00 deposited to gain a bonus which paid 40p … mmm yes that’s fair .. all there games are run through the Gibraltar platform … the worst of the lot by far … they will Rob you dry .. disgusting site . Stay away . Stay clear

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Excellent company great odds and good offers

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Nice straight forward lay out and works at a decent speed. Some decent offers too

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Again…. Just reading these reviews it makes my stomach curl..ive had an account for over a year, provided id to depsoit! not used it in a while, had a little bonus.. Managed to turn it into a substantial amount.. No surprise I withdraw then my account is restricted and I cant log in, ive sent all the documents they asked for… Id, utility bills, photo holding id, 2 phone verifications.. A week on since withdrawing and im still none of the wiser and just keep getting fobbed off! 24/48 hours it will be sorted I keep getting told.. Documents have all been approved… its a joke! so frustrating!! Dont answer emails back… username taz140688

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I think it’s a decent site but needs a good app

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Easily the worst customer service imaginable. Takes days at a time to respond on their Livechat service, does not respond at all to email queries, has no option to actually close the account (they will force you to self exclude to close the account) and could be the worst Casino you will ever come across online.

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Tried to close my account online on numerous occasions, it would not let you perform this procedure. If you can only close your account from 9.00am to 4,00 pm how is that safegarding people who want to stop? This company should be investigated by the gambling commison as they are not adhering to the rules and regulations. Please dont give me the indignity of providing the usual company response. Please Please don’t waste your money on this site.

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Total scam. They change your bets. They cancel accebted bets.

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Joined about 5 months ago, they asked about my opinion so there you go honest opion.Very poor casino offer deposit 20£ play 1£ per bet Didnt even win once lost about 200£ Just to try never won more than 20£ after bonus which is very rare scored it 2 Times. Site is very laggy welcome offer is rip off. Cashout only when you lose never when you win had acca 11 won 10 matches last match was 2:0 in my favor cashout blocked at the end it finished 2:2 but i coudnt withdraw about 3.300£ which is no sense, honestly avoid this site you will never be happy with this site which is very bad. Customer service never helps aswell you need to proove how much you earn and send a bank Statement which is bizzare. Extremelly not happy.Deleted account today , had a reply from customer service that the games are based on LUCK only – Please Avoid you will never win on this website

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Grovesnor app is the worst one I have ever used. Keeps losing connection all the time..spent over an hour trying to get to the poker game..ended up having to waste £10 at casino as could not connect to play a poker game at all…poker does not work on PC as it is and doesn’t work at all properly on app either ..they are aware of the problem judging by other people’s feedback and disappointed that I have wasted so much of my time on this ..shame on you Grovesnor

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First Grosvenor Casino don’t even try to answer as always with your automated message this casino is a scam they are stealing money from people accounts the games including poker is rigged beyond understanding i dont understand how this fraudulent company is still on the market… STAY AWAY FROM THIS LIZZARDS

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Rip off. Made a deposit and used that to bet on horse-racing. Got a bonus to use on games. Won on the horses but cannot withdraw until I wager £650. Site is really slow too. AVOID

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Firstly they charge you 0.25% to make a deposit. Secondly the website/app/mobile site doesn't work, constantly buffering and you are unable to place a bet. And lastly the customer service is shocking. Please do not make a deposit with this bookmaker Worst I have used my a long way.

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Quick to take your money, ever so slow to pay out when and IF the time comes. Yet ANOTHER company that is happy to take your money, but when you wish to withdraw, suddenly you need a ton of ID. If they genuinely worry about this, WHY NOT DO IT BEFORE DEPOSIT!!! No, if you deposit, lose and leave, they wont say a word. Tells you all you need to know. Also, they ACTUALLY CHARGE YOU to deposit!! Yes, they take a fee!!!!! Seriously, and on the way out as well. AVOID!!

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Crap site never won anythink don't use it

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I cannot recommend this bookie at all.

They charge a commission on deposits and they charge a fee on withdrawals! A few bookies will charge one or the other but I have never known one to do both.

Their sports betting page takes ages to load, if ever. It is as if they want you to lose patience and go to the Casino instead.

The free bet offer includes an obscure clause saying that if you have had a free bet with one of their affiliates in the past then you are ineligible! As if a regular punter is going to know what bookie is affiliated with what! What a miserable and wretched way to catch punters out.

Luckily I only deposited twenty pounds. If you deposit any money with Mrplay after reading this then you are a fool.

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Run a mile from this site huge headache all round. Terrible slow dysfunctional website. They choose when you can play at Mr Play buffering the website so you cant place a bet the majority of the time, strangely the deposit function works amazingly fast. The slots have the lowest win percentage i have ever experienced at a casino apparently £20 is a big win after you spend hundreds. No chances to claim your losses back at all. Outright fraudsters. Avoid like the plague.

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Scam site. Try to use excuses to limit your account. Every pic of ID is "a bit blurry" funny that the same pic is valid practically everywhere else. Avoid.

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Bad casino they try to not give your money and slowy dont use your money here

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Omg appalling site every deposit I have made and I had 1 laggy bonus on fishing frenzy megaways all the other games was complete dead spins and to add insult to injury Rick and morty bonus blitz gave me only 2 bonuses on the reels not 3 so didn't even get to play the bonus round. Please save your money they intice you in with 50 or 100 free spins and 35x wager. Via email. Stay away keep your money it feels fixed. I closed my account no thanks Mr play. They must be there for the short run. Stick with casinos that offer free daily games they tend to pay more often. Or at least make it fun.

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Absolutely appalling site. They are not registered with the gambling commission and are a law unto themselves.

This site actually took deposits from my bank account without my authority, £100’s of £ worth.

Use at your own risk.

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Can only agree with the other reviews – happy to take your money – not very happy paying out. Use all sorts of delaying tactics to stop you getting your winnings.
Should be closed down.

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DO NOT USE UNLESS YOU GOT FREE MONEY TO GIVE AWAY, NOTHING BUT SCAMMING CHANCERS

They take your money, deposit function works perfect, but then your money leaves your bank and your bets disappear

Tell support they say try again tomorrow as sit le not working today, only deposits

Tried tomorrow same thing

The site does not work, take a look for yourselves it’s as fast as a snail, but fast as leopard for deposits

Stealing money, luckily MasterCard dispute will be put in the unless they resolve quickly

Blatant thieves, rigged games and the odds are like 90% in favour of the house, how can you have 1.28 and 1.32 on a 2 selection bet

Imagine that on the slots

Support Miriam absolutely no help at all

DONT GO THROUGH INCONVENIENCE OF CLAIMING MONEY BACK, THE SITE IS SO SLOW

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They have the lowest betting odds ever seen in my life
I just saw odds for a match
Handicapp 0
1.8 versus 1.48
Its incredible

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Honestly the worst bookmakers on the internet, I’ve been trying to withdraw my winnings for over 5 weeks provided every document they asked for and got absolutely no where and now just being ignored, criminal pieces of s***

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the customer service is helpful and i have withdrawn winnings quickly and easily, website is easy to navigate,. They lost the star because of the commission and average odds.

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I deposit 100 and get 100 bonus, so i wager 3500 euro and de bonus was completed, they rejected my total wirdraw 3440euro i was abusing the system????! This is a big scam dont deposit money here!!!!!

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don't do it… warned men counts for 2. biggest scam site of all time. had up to 2 times to malfunction with the site. roulet money was not paid out and then took 15 days at least 15 days to investigate. visit this site not I say it you have already played 600 euros in 1 week because I like it but also because you want to win is not about the loss but in the way you lose it. apart from that happening had once won 450 euros at roullete could je 100 euro deposit I could not pay out because there was bonus money in it included no customer service present nothing.

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really think they should ask for documents before you make your bet /deposit. once I provided documents I got paid promptly

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I deposited £10, played and won £600,. After reading the comments I was worried I wouldn’t recieve my winnings but after 1 day it arrived in my account, only gripe I had was with the fees but overall very happy

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Thank you! I’m in plus for now. Nice wins.

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Would put a zero star if I could This site is a absolute scam avoid at all cost they will take all your money don’t bother depositing at all keep bombarding me with emails with free bets should be band and won’t let u win also have wagering requirements on bonus

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I'd give zero if I could…

If you ever receive a SMS from this company I'd recommend deleting and blocking the number, the offer is simply fraudulent. You qualify to the strict terms and they still so not give you the promised free bet.

If you make the mistake of signing up and placing a bet to take advantage of their sign up offer, do not use any other method than card. They refuse any free bets if you use PayPal for instance.

They also charge you 2.5% for all deposist and charge you for withdrawals.

The site is incredibly slow, painful to use. After my experience with their customer service agent Nikolai whom was incredibly rude, I'm not sure what's worse… the appalling customer service, the false advertising, or the speed of the website.

I can only assume the positive reviews left here are fake, this is by far the worst betting website I've ever used and it's not even close.

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Awful. Couldn't use casino winnings to bet on sports, closed the account.

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So far so good I cashed out my first withdraw and received it next day I had to provide documents Id for my next withdraw and was paid next day 👍

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Nice wins, I'm in plus for now, my go-to online casino – Thank you!

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Excellent customer service and fast ID verification and withdrawal – One of the best online casino experiences I have had and I’ve had a lot of bad ones!

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No this negative is not because I lost as thats standard with most casinos. Its because the welcome bonus is a pain to recieve. You have to go on live chat which has extremely poor English not only to get the 100% match but 100 free spins over 4 days I only recieved 20 spins and live chat cannot understand. I will be reporting this but please avoid using this one its not worth all the hassle and terms they don't follow. I can only imagine what you have to go through if you actually won. Also games are not original they are foreign providers so pays are very different on your favourite games.

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