Matchbook PLAYER REVIEWS(1352)
naresh arora
15 November 2020
Comment from uk.trustpilot.com
Their casino games are highly rigged and it is frequently done with most casino games on their site.
Their casino games are highly rigged and it is frequently done with most casino games on their site.
Reply
customer
15 November 2020
Comment from uk.trustpilot.com
Great service so far would definitely recommend!
Great service so far would definitely recommend!
Reply
João Borges
11 November 2020
Comment from uk.trustpilot.com
fast and helpfull
fast and helpfull
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customer
11 November 2020
Comment from uk.trustpilot.com
I have had 3 emails from Matchbook asking me to review their site. I only signed up yesterday and still waiting for account verification. Not sure why I am being hounded to review their site when I can't bloody use it yet.
I have had 3 emails from Matchbook asking me to review their site. I only signed up yesterday and still waiting for account verification. Not sure why I am being hounded to review their site when I can't bloody use it yet.
Reply
customer
10 November 2020
Comment from uk.trustpilot.com
Easy onboarding process and effective mobile app
Easy onboarding process and effective mobile app
Reply
barabubusan
07 November 2020
Comment from uk.trustpilot.com
Reliable and with good costumer service. Never had a problem in more than one year
Reliable and with good costumer service. Never had a problem in more than one year
Reply
customer
05 November 2020
Comment from uk.trustpilot.com
Brilliant service
Brilliant service
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Lewis Pratt
04 November 2020
Comment from uk.trustpilot.com
Great Site No banning of punters and High Liquidity would defo Recommend.
Great Site No banning of punters and High Liquidity would defo Recommend.
Reply
hersnab
03 November 2020
Comment from uk.trustpilot.com
The support chat ticket I had was answered swiftly. I cannot fault this exchange. Thanks Matchbook team :-)
The support chat ticket I had was answered swiftly. I cannot fault this exchange. Thanks Matchbook team 🙂
Reply
John Middleton
31 October 2020
Comment from uk.trustpilot.com
Great site, fast and easy to navigate, fast customer service and obliging. competitive odds and specials.
Great site, fast and easy to navigate, fast customer service and obliging. competitive odds and specials.
Reply
Chris Chew
31 October 2020
Comment from uk.trustpilot.com
Ignoring the bad reviews about how they are a scam company, I rate this 1 star because there is no liquidity here. It also gives you the impression if you were to win big you may wait some time to get paid out. Most sites now do bank transfers and you get your funds in about 2 hours. Very hard to get any type of bet matched
Ignoring the bad reviews about how they are a scam company, I rate this 1 star because there is no liquidity here. It also gives you the impression if you were to win big you may wait some time to get paid out. Most sites now do bank transfers and you get your funds in about 2 hours. Very hard to get any type of bet matched
Reply
Aamir
29 October 2020
Comment from uk.trustpilot.com
Guys dont make account on matchbook after making acount they will closed and ask u about ur passport and persoal data after taking all your documents they will closed ur account they are genuin fraud Without no reason they closed my account toook all my betfair betting history all profit loss statement my passport beaware thet are true fraud company no one plz matchbook is fraudbook thank you betfair long live is far good and safest
Guys dont make account on matchbook after making acount they will closed and ask u about ur passport and persoal data after taking all your documents they will closed ur account they are genuin fraud
Without no reason they closed my account toook all my betfair betting history all profit loss statement my passport beaware thet are true fraud company no one plz matchbook is fraudbook thank you betfair long live is far good and safest
Reply
AVOID AT ALL COSTS ,
28 October 2020
Comment from uk.trustpilot.com
THIEVES, CROOKS, LIARS, SAYS IT ALL. IN THIS DAY AND AGE,, THIS SORT OF COMPANY, SHOULD NOT BE ALLOWED TO TRADE,, THEY MAKE UP THE RULES AS THEY GO ALONG,, IF THEY DONT LIKE IT THEY BAN YOU, FOR NO REASON. CHILDISH , NO BALLS
THIEVES, CROOKS, LIARS, SAYS IT ALL.
IN THIS DAY AND AGE,, THIS SORT OF COMPANY, SHOULD NOT BE ALLOWED TO TRADE,,
THEY MAKE UP THE RULES AS THEY GO ALONG,, IF THEY DONT LIKE IT THEY BAN YOU, FOR NO REASON.
CHILDISH , NO BALLS
Reply
Davey
28 October 2020
Comment from uk.trustpilot.com
Bunch of XXXXERS ,, RUN BY CHILDREN,, AVOID AT ALL COSTS,, Txxxers, at best, locked my account, opened my account, locked it again, threatened them with legal action,, guess what closed my poxy account,, children. Guess all the rotten reviews are true,, and their only average ones , are made by staff members. . Trust me AVOID AT ALL COSTS, THEY DONT GIVE YOU YOUR BONUS,, IF FACT THE BEST THING FOR THESE COWBOYS IS ,, GO BUST .
Bunch of XXXXERS ,, RUN BY CHILDREN,, AVOID AT ALL COSTS,,
Txxxers, at best, locked my account, opened my account, locked it again, threatened them with legal action,, guess what closed my poxy account,, children.
Guess all the rotten reviews are true,, and their only average ones , are made by staff members. .
Trust me AVOID AT ALL COSTS, THEY DONT GIVE YOU YOUR BONUS,, IF FACT THE BEST THING FOR THESE COWBOYS IS ,, GO BUST .
Reply
Rob Neary
26 October 2020
Comment from uk.trustpilot.com
Very good exchange with best odds around. Would like to see a few more bet options though.
Very good exchange with best odds around. Would like to see a few more bet options though.
Reply
Baz Le'Baz
26 October 2020
Comment from uk.trustpilot.com
Excellent customer service. Always willing to add a market that they don't have.
Excellent customer service. Always willing to add a market that they don't have.
Reply
MoloCo
24 October 2020
Comment from uk.trustpilot.com
Responsive, helpful customer services and excellent value. Would recommend!
Responsive, helpful customer services and excellent value. Would recommend!
Reply
stewart mcintyre
23 October 2020
Comment from uk.trustpilot.com
no faults so far
no faults so far
Reply
Robert
21 October 2020
Comment from uk.trustpilot.com
Good customer support. My account was verified within a couple days. The API works great & has good documentation.
Good customer support. My account was verified within a couple days. The API works great & has good documentation.
Reply
customer
21 October 2020
Comment from uk.trustpilot.com
Contacted customer services regarding a mistake I done whilst opening my account, the problem was resolve quickly. Very impressed.
Contacted customer services regarding a mistake I done whilst opening my account, the problem was resolve quickly. Very impressed.
Reply
Richard tyler
20 October 2020
Comment from uk.trustpilot.com
I started betting months ago, charged my account with £1500,and i lost all. Fortunately for me, last 3 weeks i met on guy on Instagram called premium_tip,the guy games are nerve wrecking!!!..I’ve won more than £75,000 just within the last 3 weeks, and guess what?, he doesn’t charge a penny for his games, you only pay him after you win! I will definitely recommend y’a to go check him out on Instagram.
I started betting months ago, charged my account with £1500,and i lost all. Fortunately for me, last 3 weeks i met on guy on Instagram called premium_tip,the guy games are nerve wrecking!!!..I’ve won more than £75,000 just within the last 3 weeks, and guess what?, he doesn’t charge a penny for his games, you only pay him after you win!
I will definitely recommend y’a to go check him out on Instagram.
Reply
customer
18 October 2020
Comment from uk.trustpilot.com
extremely poor and incompetent customer service
extremely poor and incompetent customer service
Reply
customerMr James mcbride
16 October 2020
Comment from uk.trustpilot.com
I will review your site when you have successfully transferred my bank withdrawal J McBride
I will review your site when you have successfully transferred my bank withdrawal
J McBride
Reply
Paul
16 October 2020
Comment from uk.trustpilot.com
For me personally, the best gambling platform and customer service
For me personally, the best gambling platform and customer service
Reply
Customer
15 October 2020
Comment from uk.trustpilot.com
The amounts available to lay bets and the odds were very poor compared to other exchanges.
The amounts available to lay bets and the odds were very poor compared to other exchanges.
Reply
carly1984
14 October 2020
Comment from uk.trustpilot.com
Very good customer service. Better odds on multiples than smarkets
Very good customer service. Better odds on multiples than smarkets
Reply
Jez Evans
09 October 2020
Comment from uk.trustpilot.com
You used to give us the option to Cancel or leave open, bets in play in the hope they will get matched. You no longer do that ,hence the 4 stars. David Evans.
You used to give us the option to Cancel or leave open, bets in play in the hope they will get matched. You no longer do that ,hence the 4 stars.
David Evans.
Reply
Daniel
08 October 2020
Comment from uk.trustpilot.com
Good so far......
Good so far……
Reply
customer
06 October 2020
Comment from uk.trustpilot.com
System is easy to deal with. Better than Betfair
System is easy to deal with. Better than Betfair
Reply
customer
04 October 2020
Comment from uk.trustpilot.com
Needed help with my account. Very good service
Needed help with my account. Very good service
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Sonu
25 September 2020
Comment from uk.trustpilot.com
During verification process.after submitting all documents they shared mail they permanently blocking my account & whenever I'm asking for help in their customer support ..they don't have any idea
During verification process.after submitting all documents they shared mail they permanently blocking my account & whenever I'm asking for help in their customer support ..they don't have any idea
Reply
linda dent
24 September 2020
Comment from uk.trustpilot.com
They banned me and locked me out of my account because I won a small amount of money
They banned me and locked me out of my account because I won a small amount of money
Reply
customer
22 September 2020
Comment from uk.trustpilot.com
Excellent customer service from Gavin yesterday when I went on live chat
Excellent customer service from Gavin yesterday when I went on live chat
Reply
customer
19 September 2020
Comment from uk.trustpilot.com
Had real issues with login in and managed to get sorted on my laptop but phone is still unresolved but team was very patient and persistent
Had real issues with login in and managed to get sorted on my laptop but phone is still unresolved but team was very patient and persistent
Reply
customer
15 September 2020
Comment from uk.trustpilot.com
Very disappointed. Let me bet and win. My account now has £100 on and then told me I needed id. No communication sent beforehand just blocked the account. I have now sent all documents in to unfreeze and the time taken is unacceptable. Still no open account
Very disappointed. Let me bet and win. My account now has £100 on and then told me I needed id. No communication sent beforehand just blocked the account. I have now sent all documents in to unfreeze and the time taken is unacceptable. Still no open account
Reply
Hoss Tabatabai
14 September 2020
Comment from uk.trustpilot.com
Great betting & exchange site. Very helpful & polite customer service staff. My only gripes are that you cannot stream live racing when you have a bet on, & there's no markets for US racing
Great betting & exchange site. Very helpful & polite customer service staff. My only gripes are that you cannot stream live racing when you have a bet on, & there's no markets for US racing
Reply
John Shufflebottom
13 September 2020
Comment from uk.trustpilot.com
Not used it yet but experience of customer service to date has been very good.
Not used it yet but experience of customer service to date has been very good.
Reply
customer
12 September 2020
Comment from uk.trustpilot.com
Was great at the start but the verification process has taken too long and despite me contacting support my account remains locked with funds in the account that I can’t use.
Was great at the start but the verification process has taken too long and despite me contacting support my account remains locked with funds in the account that I can’t use.
Reply
customer
12 September 2020
Comment from uk.trustpilot.com
High spreads, rude live support, many technical problems
High spreads, rude live support, many technical problems
Reply
Robin Olley
11 September 2020
Comment from uk.trustpilot.com
Love chat was most helpful to help me sort out my sign up problems
Love chat was most helpful to help me sort out my sign up problems
Reply
customer
09 September 2020
Comment from uk.trustpilot.com
Great for exchange betting. Bur don't make the mistake I made and forget to submit your ID. My account has been suspended, but that's my fault. Will soon be up and running ig again hopefully.
Great for exchange betting. Bur don't make the mistake I made and forget to submit your ID. My account has been suspended, but that's my fault. Will soon be up and running ig again hopefully.
Reply
customer
07 September 2020
Comment from uk.trustpilot.com
Perfect Proffesional Wonderfull Analytic Comprehensive Faoulous
Perfect Proffesional Wonderfull Analytic Comprehensive Faoulous
Reply
mwach
04 September 2020
Comment from uk.trustpilot.com
I have used Matchbook for years and they are my favorite betting site. They are perfect for my style of wagering.
I have used Matchbook for years and they are my favorite betting site. They are perfect for my style of wagering.
Reply
gary
04 September 2020
Comment from uk.trustpilot.com
dont bet wiht this company was locked out of my acount for 3 days due to there fault then once asked for conpenstion they closed my acount saying there worried about my betting utter joke dont trust them with your money hence why they was closed down for 6 months when asked for proof of there false allegations was ignored again .. they hate complaints try eveything to ignore you even there ceo ignore emails cant be trusted bet some where else bad company
dont bet wiht this company was locked out of my acount for 3 days due to there fault
then once asked for conpenstion they closed my acount saying there worried about my betting
utter joke dont trust them with your money
hence why they was closed down for 6 months
when asked for proof of there false allegations
was ignored again ..
they hate complaints try eveything to ignore you
even there ceo ignore emails cant be trusted bet some where else bad company
Reply
Diofanto
02 September 2020
Comment from uk.trustpilot.com
Have been 2 week try to verify my account and normally they say two days but take several days. The most frustation its that i ask for help i have two different opinions thats make my life more difficult. But at end of day they are attencious.
Have been 2 week try to verify my account and normally they say two days but take several days. The most frustation its that i ask for help i have two different opinions thats make my life more difficult.
But at end of day they are attencious.
Reply
Kevin Morgan
15 November 2020
Comment from uk.trustpilot.com
Do not use this betting exchange. Matchbook aka Triplebet, and their holding company Xanadu Consultancy, accept money from vulnerable customers to increase liquidity in their sports markets and bolster their profits. They have also been involved in some very suspect breaches of UK gambling legislation (further information is available via the UK Gambling Commission website). Avoid at all costs.
Do not use this betting exchange. Matchbook aka Triplebet, and their holding company Xanadu Consultancy, accept money from vulnerable customers to increase liquidity in their sports markets and bolster their profits. They have also been involved in some very suspect breaches of UK gambling legislation (further information is available via the UK Gambling Commission website). Avoid at all costs.