BetNeptune Review

Excellent service , my items arrived in good time and were very well packaged. I ordered some Christmas decorations and some star candle holders and they are perfect . I love shopping at Neptune as the quality is superb. Keep up the good work.Also I loved the Christmas card I received, thank you Neptune.

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We just wanted to commend the staff of the Chichester Branch for being so helpful and welcoming and also for the excellent lay-out of the store. It is always a real pleasure to visit the store. In particular our recent visits to the store, when we have had to make some challenging interior design decisions for our kitchen and lounge, were made so much easier by the expert advice received from Deborah. She was incredibly helpful and knowledgable- able to advise on paints, furnishings and the general layout-out !! She is a real asset to your store and to Neptune. Keep up the excellent work, you are all doing an excellent job🙂🙂!!

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The staff at the Belfast store were very pleasant, but having spent a lot of money on a new suite of furniture which frayed in one arm after less than 2 years, we raised this to the shop staff who were accommodating but head office refused to take any responsibility for the sofa and has recommended to take the sofa to a 3rd party to fix. Not a great way to retain customers for poor build / design of product.

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We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were ‘hooked’ and have never looked back. We have always felt valued by staff at Tonbridge, the implementation team and final sign off this week by Greg. Exceptional service and a beautiful product. Many thanks to all concerned including the ‘behind the scenes team’ who built the kitchen.

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Not been, once, twice but three times to Becky’s fabulous cooking demonstrations at Neptune Farnham. Becky is such fun, and her cooking flair is exemplary. Re-created her dishes time and time again. The Neptune Farnham store is always very welcoming, staff very friendly. We get served tea, coffee and fizz during the demos – it makes such a great morning.

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We had an amazing experience with Neptune. The customer service was top-notch, Chrissy was really lovely and very helpful and the sofa we bought exceeded our expectations. I highly recommend Neptune to anyone looking for quality products and excellent service.

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I recently paid a visit to Neptune in Weybridge with the intention of acquiring a vase and a selection of their high-quality artificial flowers. Admittedly, my eye for such matters is not the sharpest, but I was fortunate to receive assistance from Georgia in-store. I must commend the exemplary service she provided. Her help in selecting both a vase and flowers was truly exceptional. With a discerning eye for detail and an impressive knowledge of the products, she quickly identified options that perfectly suited my needs. Georgia’s professionalism and commitment to customer satisfaction were evident throughout our interaction. She demonstrated a remarkable understanding of both aesthetics and functionality, which made it easy for me. Such outstanding service deserves recognition, thank-you. I went back in two days later for a second!

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We really appreciated Neptune furniture, not only the furniture itself, the quality is awesome and the design is timeless. And also their customer service team and delivery team always provided professional services to customers. Especially thanks to Charlotte, she helped me to fix my delivery issues!!

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We ordered a Shepton Glazed cabinet with a bespoke paint finish in July but the wine crosses were out of stock and discontinued, so we had these made by a local joiner (and painted to match the cabinet). The first cabinet arrived 4 weeks later than we were expecting it – but it had an ill fitting door and a dent. It took two weeks for this to be collected to be ‘refurbished’, two weeks later we took delivery of the cabinet which returned in a far worse condition due to bad packing – so that the shelves were damaged and the paintwork all scratched. We returned the cabinet again and cancelled the order. We were so dissapointed with the quality, not to mention that we went to the expense of having wine crosses made, but we never received any form of apology from head office or offer of compensation. The local branch were deeply apologetic but defered to Swindon. The one thing I can credit them with is that their delivery men were very good.

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Chair was delivery with pen mark [looks like biro] on the arm. We were advised by the delivery team to accept the chair and Neptune will arrange a replacement as its a stock item. When contacted CS they advised that they will arrange to have it cleaned. We feel the chair should be replaced as delivered faulty, so now I need to stay in for a full day awaiting the cleaning company to arrive. This is not good CS and not what I expect from Neptune.

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We have recently had a Neptune kitchen installed, it was a dream that we thought would never be a reality however, Gill at the Farnham store was fantastic in helping us visualise and make our dream become that reality. This was through clever design and advice on how best to use the space with the budget we had. We have had our kitchen for a few weeks now and the quality and craftsmanship is brilliant, we couldn’t be more pleased, the best decision we made. From the moment we had the first conversation with Gill in store through to our final post fit visit it has felt like a premium purchase experience. The team that worked on the installation are also worth a mention as they were a pleasure to have around whilst meticulous, tidy and clearly took great pride in their work. Couldn’t recommend enough.

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Excellent service once again. Footstool arrived within a few days of ordering. Staff at Winchester extremely pleasent, efficient and helpful.

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So disappointed – I haven’t received my order yet made 23/12/24 despite the delivery charge of £6.95! Other shops have managed to deliver when the orders were placed after Xmas .

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It is always a pleasure shopping in Neptune. We mainly go the nearest which is called the Reading branch, it smells nice, the staff are always polite, helpful and welcoming and the stock is always displayed artistically. Long may it last.

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I was really disappointed when I went into our local store the Saturday before Christmas to buy my husband’s present. I asked to purchase a picture from the wall only to be told I had to order it online. Apparently this is company policy, although I could see no indication of this in the store. So be aware of this to avoid disappointment. Unfortunately he had no present and I’m still waiting to hear when it will arrive. Not until the new year now. Very disappointing and frustrating.

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I purchased the hurricane lamp/vase in the sale and am delighted with it. It did take 2 weeks to arrive but decided to cut some slack as it was Christmas and was for me. Definitely worth the wait and Neptune as a good will gesture refunded the postage. It looks lovely in a very dark corner where an old stove used to be. Good quality and lit ready for New Years Eve. Thanks.

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I ordered the Long Island corner sofa back at the end of August and was assured I would get it by Christmas. My son and my niece were both moving into their own homes so I had promised them our current sofas. As December got closer it was looking like I wasn’t going to receive the sofa after all and I was not happy as I had no sofas and 12 people on Christmas Day! I had been in communication with Scott in the Customer Experience team and he was excellent and keeping me informed. He also appreciated that I was in a predicament for Christmas Day so arranged for a Shoreditch corner sofa from the outlet to be loaned to us which was delivered on the 18th December. However this was much smaller than the Long Island and really uncomfortable so I messaged Scott again and was surprised to be told that Neptune would be delivering the Long Island and collecting the Shoreditch on 23rd December. The delivery drivers were very polite and helpful and the exchange was all pleasant and swift. Please pass on my thanks to Scott and we are thrilled with our sofa

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It’s odd to receive this email before my products havearrived. I ordered on 23rd Dec. Estimated delivery before 31st Dec for an item (rug) that is in stock. No further updates or delivery info (other than this feedback from).

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Ordered my placemats on the 22nd December and they still haven’t arrived. Neptune have very kindly refunded the £6.95 postage I paid but the slow delivery service is still extremely disappointing. I called customer service today and they said the item still hasn’t been scanned in to the courier warehouse – it will probably still be a couple of days until I receive the item. Watch out with the slow delivery. £6.95 for this is outrageous.

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My Neptune delivery, I received my new dining table last week. I’m really pleased with the quality of the product and the two young men who delivered it were great. They assembled it very quickly then gave me some after care information on how to keep it looking great. Have always enjoyed shopping in Neptune and I’m sure will return again and again in the future.

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I’d spotted this lamp in the Neptune shop at Winchester and thought how great it would look at home. Having spotted that it was on sale I purchased the lamp via the website and have been pleased with the service and the lamp is just perfect.

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The customer service at Neptune Reading is outstanding a big thank you to all staff but particularly Wil, Jaqui and Georgia for all their help in 2024

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Rely on and love Neptune furniture, whether kitting out bedrooms, kitchens or occasional items to use around the house. Lovely quality and craftsmanship.All made even more enjoyable because the delivery guys were friendly, obliging and built the furniture for me and all without fuss.

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Great service from Will and his team at Hare Hatch. Being able to sit with a coffee and the brochure to go through everything we needed was brilliant. All questions answered on site and orders placed there and then. A pleasurable experience indeed. Thank you!

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Terrible experience. Ordered by Xmas delivery cut off and as at 28th December order still not arrived. Chased up customer service on 24th and they didn’t know what was going on. Will never order from Neptune again.

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Ordered gift card for Xmas present. Prompt delivery, beautifully packaged. Great service.

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Very helpful and friendly staff. I couldn’t purchase at the time in store but when I called a couple of weeks later to order over the phone the lady remembered me.

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The quality of the furniture, delivery, and setup were excellent. The only reason I scored it 4 stars is that when I made the order, I was given a delivery window that wasn’t accurate, as the furniture arrived about a week late.

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As my Blyton candles were out of stock, they were due to be delivered separately and there was no guarantee that one of them would make it before Christmas. Neptune kept me up to date regarding delivery dates and they even arrived early! You can see the care taken by the way they were packaged. I always appreciate the thankyou note, especiallly given that on the scale of purchases, this was relatively small. It is a nice touch.

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I use both the Chichester and Guildford stores and the level of service from both is impeccable. The quality of the products is top notch and I am very happy with everything I’ve purchased. The staff give great advice and really go the extra mile. My latest item is the Overton rectangular wall art. It was delivered via white glove delivery and the guy brought it in, unpacked it and made sure I was happy with the packaging and the item before he left. The customer interaction and communication is fantastic.

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Delivery took too long and there was a lack of updates. Chased several times via store design contact but that did not seem to speed it up, secure a firm delivery date or improve communication.In the end after all must a month I had to get someone to house sit on Christmas Eve to receive the delivery. I had asked the customer service team the day before not to deliver it as I would not be home and they agreed they would cancel the order and stop the delivery but this clearly did not happen.

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Neptune products I have ordered are of high quality. I ordered the hickstead horse…looks fab styled on a book and potted hydrangea….looks so realistic on my kitchen windersill. My previous order was the Ashcroft range and I would highly recommend!. Delivery is always on time and packaged to perfection.

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Such a beautiful Christmas tree 💛. Definitely takes the stress out of placing the tree lights. Just looks so good well worth it. xxxx

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The staff in Neptune are always helpful and have good knowledge of the product.I love Neptune furniture, bedding, paint and ornaments. Tableware is also beautiful and unique! I get great ideas from the layout of the shop as to how I can style my home.I look forward to seeing new arrangements and designs in 2025. Thank you Neptune Belfast.

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Ordered before the Christmas delivery cut off, nothing has arrived, nobody contacted me to make me aware of any issue. I chased it up and they blamed it on DPD (their courier of choice, and therefore their responsibility) and offered to refund my postage as a “goodwill gesture”. I’m not sure how it is a goodwill gesture when the company has failed to fulfill my order within their designated timeframe. Incredibly poor service.

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very nice atmosphere in the Neptune shop. Very well welcomed by the team here. A great thanks Philippe and Michele

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Sadly the items ordered have not even been dispatched to the courier yet, and therefore there is no hope that they can arrive in time for Christmas even tho they were ordered well in advance, and we were assured they would be delivered no later than 22nd Dec. If it were possible I would have awarded a negative number of stars. I understand that Neptune is of high quality. But if the goods never appear, that is of no importance at all.

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Beautiful plates bought for a special meal. Didn’t disappoint. They came quickly and were well packaged. Would highly recommend.

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Lovely Lucy was super kind and helpful with an exchange and new purchase. A great shop with fabulous staff

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Everything I have ordered from Neptune has been excellent from quality of service , the Goods and the delivery team always , polite and helpful.Many thanks to your team

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Excellent service from Tracey at Neptune in Weybridge. Bought 4 lovely barstools and Tracey took it upon herself to have them delivered to the store so that we could pick them up before Christmas, rather than waiting for Neptune to deliver in January. Lovely store with a good personalised service.

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Very good service – Xmas tree too small so reordered and another one arrived within days. Great service and great product.

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Fantastic design if a little overpriced,staff very welcoming can’t wait to return soon.

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Excellent quality furniture built to last and lovely homeware, plus great customer service. Just wish they would remove their manufacturing from China and any other communist, autocratic and western-hostile country. This applies to all UK retail brands. Yes, it means that prices would go up.

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A big thank you to Neptune Farnham for being so helpful . I had a slight problem with my curtain , I phoned the store and I was helped immediately . It was just a broken hook ( my fault ) but great customer service deserves to be recognised . Immediately the team were helpful considerate and sorted my situation out . So thank you so much especially to Caroline who got my hooks sent out to me . My experience exceeded my expectations and I am most grateful so Thank you ,

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Ordered online which was easy and straightforward. I was kept up to date with delivery of my order. Item arrived and was well packaged and was great quality which is what you expect now from Neptune.

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Rose Elderfield Crackle Baubles:Absolutely beautiful, heavy, shimmery, perfect!Bought in store and also online.

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Wonderful product, efficient,knowledgeable,friendly and accommodating staff. Excellent delivery company. BUT, one quibble – Delivery times are extremely lengthy for any customized items- some larger items,I understand, but 3 months for a footstool,or similar small pieces,which must be frequent sellers,is too long !!!

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The driver delivered the goods to a neighbour who had just moved in and wasn’t sure who’s parcel it was for but luckily we saw her and mentioned she had a parcel from you

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Such a shame that my pleasant shopping experience instore at Tonbridge was ruined by dreadful delivery. Despite providing exact delivery instructions when I ordered my piece of furniture AND speaking to the delivery driver when he was en route to my house, my £800 table was left at the wrong property (entrance hall of block of flats) with no protective covering on it or getting a signature. Why the driver hadn’t called me again when no one was answering the flat he was trying to deliver the table to – if he had I would have been able to tell him that he was at the wrong property! Phoned Tonbridge store straight away and they were incredibly apologetic and said they would contact customer services at head office but have had no apology from head office for dreadful service. Cannot fault Tonbridge store but HO need to improve delivery service.

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