Betfred PLAYER REVIEWS(2576)
Mr John Darlington
19 April 2024
Comment from uk.trustpilot.com
Absolutely shocking site and support team.My complaints are similar to some others I've seen today.Deposited approx £400 over the last 2 weeks - finally got a decent win of £370, went to collect some of the funds £350 - straight away restrictions were put on my account.Tried to call 3 for about 35mins each time - no success.Tried chat still no success - account closed and the funds will be kept by Betfred - but not touched(what the hell)Said I had breached 3rd party protocol(joint paypal account)If I did it wasn't on purpose and if so why did they allow me to deposit the funds - it should have been pointed out when I deposited the funds approx 15 deposits.All the outstanding funds should be returned or the deposits should be returnedAs I say thieves and crooks, worst support ever, I've seen numerous people mention that Betfred have kept the remaining funds.Char71
Martin Pye
18 April 2024
Comment from uk.trustpilot.com
New member Bonus's:They do not actually tell you how to use them and use loads of Jargon.Customer Service is shocking!! and shows complete lack of Customer Focus.Emails are not acknowledged or replied too!!One Word springs to mind: Shambolic.
John Caskie
18 April 2024
Comment from uk.trustpilot.com
Very good site but a bit hard to do accumulator bets
mark atkins
18 April 2024
Comment from uk.trustpilot.com
Terrible customer service cannot stop hundreds of marketing emails. Tried to ring no one answering. Tried online talk no one answering. Would like to cancel my account cannot get this sorted rubbish Betfred not very gaming friendly. Poor service
Valerie wellburn
17 April 2024
Comment from uk.trustpilot.com
Pay out quicklyNo fussNo asking again for details of who you are which other sites ask again when you have already given details of who you are
Kyn Chan
17 April 2024
Comment from uk.trustpilot.com
The upgrade is so bad. Logging me out for no reason. Today the Manchester vs Real Madrid in play didn't go live until the 8th minute.So I bet on Bayern vs Arsenal and the bet didn't go through. It took repeated accept odds until it went through.Before the site was slow but since the upgrade it has got much slower. The upgrade was a down grade.
shane woods
17 April 2024
Comment from uk.trustpilot.com
I think there is a problem since the recent website upgrade. I had a little cash left in my Betfred account on the 16th but this disappeared on the morning of the 17th. I decided to deposit just a £10 today to test it and this went through but did not register to my account. I have proof Betfred took it. Tried 6 times today on live chat but no response whatsoever. Will try calling them but I do think it’s since their upgrade.
Mr Sellwood
16 April 2024
Comment from uk.trustpilot.com
very efficient, in every way. User friendly, absolutely no complaints.
julie allam
16 April 2024
Comment from uk.trustpilot.com
betfred is totally awesome since they updated their site today, i cant fault it
TONY
16 April 2024
Comment from uk.trustpilot.com
Having used Betfred for a very short time I found everything so far excellent Easy to use site & App I was also very happy with the joining offer & the advertised offers on the App once I started using it
Gavin Goard
15 April 2024
Comment from uk.trustpilot.com
I opped into a free spin sign up and then another free spin offer and still haven't received them and there is no absolutely no communication from them either
Dave Maltby
15 April 2024
Comment from uk.trustpilot.com
They keep emailing me the same marketing messages every 15-30 mins telling me “ Your Free Bets are in Your Account!”. Actually they aren’t as I used them all 2 days ago.Trying to contact them via online “chat”is hopeless - there’s just an automated bot that keeps asking if you’re there but never puts you through to someone Dire - will never use again
Claire
15 April 2024
Comment from uk.trustpilot.com
Busy times went down could not withdraw cash as it would not proceed. Sometimes offer more than it can deliver
Mcquade Anthony
15 April 2024
Comment from uk.trustpilot.com
That only because 0 not an option. They one of few companies who upgrade their IT systems so that they are WORSE. Slower , unresponsive and generally CRAP . Can’t get a bet on . Refuse bets of £50 !!!! Mr. Done you should be embarrassed. Quicker in days if bookies runners . At least you could trust them !!!!!
Gareth Jones
14 April 2024
Comment from uk.trustpilot.com
Cracking betting site and very easy to use..and daily offers are fantastic..best ive joined and used.
Dingomom
14 April 2024
Comment from uk.trustpilot.com
I’m 59 years old not the best at tech oncology played on this site deposited 9 times totalling £100 over 4 hours finally won £287 withdrew £200 soon as I clicked withdraw they closed my account Then on chat said they were cancelling my withdrwral and retaining my money I’m devastated. They said I was manipulating the system I’m 59 years old not the best memory and Arcturus in my hands I couldn’t manipulate if I tried I’ve emailed 4 times and not heard anything I just want my winnings or my deposits back I live alone and although a small win it’s a big amount to me. Please can anyone help me 😢
Gary
14 April 2024
Comment from uk.trustpilot.com
Signed up made a deposit, I play slots, put it on 50 p spins about 10 mins into my game time message pops up internal server error and puts me back to home page...... tenner down out of my 30 deposit. Then start another game, same thing, very poor experience and haven't deposited since
Jerry Bowskill
14 April 2024
Comment from uk.trustpilot.com
Betfred Dawlish customer service ( not all, just one silly old woman), 'you cannot have an unlit pipe in here because we can still smell it'. I wonder how many people died from secondary smells....Absolute rude uneducated moron who doesn't care for the law
Maureen Smith
14 April 2024
Comment from uk.trustpilot.com
Not easy to use the website, and have to re-login every time I come off the site, even if it’s only for a few minutes. No option to use fingerprint login, which most other sites have
ShaunTommyDunn
14 April 2024
Comment from uk.trustpilot.com
When I started my account was under the impression I would get £30 of free bets if I made a £10 bet in the first seven days which I did... Then when I contacted an online person to ask about it I explained what had happened only to ask me every five mins if I was still there and told they where sorting it out which went on for over an hour then all of a sudden it just popped up saying I wasn't there so they ended the discussion and I still haven't received any free bets
Aimee
13 April 2024
Comment from uk.trustpilot.com
Staked £10 on the slots Friday , even had the little box come down saying I had guaranteed free spins in mystery spins for the next day , go to do it today and it says I haven't won and its just a standard mystery spins ! Hmmm stand my first review about this company being a joke
Katy
13 April 2024
Comment from uk.trustpilot.com
Stay well away So where do I start, I have had a very bad experience with this company they let you login even though you are self excluded and let you deposit money to play, but wait surprise, surprise when you start winning your account closes and you can’t even get your money lol what kind off company does this
Stujp
13 April 2024
Comment from uk.trustpilot.com
Absolute cowboys. I have been a customer for a long time and have seen this company go massively downhill, the upgrade is a joke and the bonus wins are just horrendous. Played with over £100 in a week and hit a bonus for £2.10 on a 50p spin. Will be closing my account and taking my money elsewhere at this rate
Mr Allan Jamieson
13 April 2024
Comment from uk.trustpilot.com
Where are you getting these clowns with the Glowing reviews from,Since the So called Update the website is worse than ever,Down To-night Again Grand National day,Get some I.T.Engineers who know what they are doing.PATHETIC.🤬.
Simon Hall
13 April 2024
Comment from uk.trustpilot.com
Delays between earning and receiving bonuses too long. I've not received all bonuses that I am due, very random. Odds are poor
Gregg Swift
13 April 2024
Comment from uk.trustpilot.com
Absolute garbage, tried to put a bet on the winner of the grand nationa. It wouldn't let me place a deposit or anything as it kept buffering or "processing". So I'm my book Betfred you owe me those winnings. Clowns.
Stephen
13 April 2024
Comment from uk.trustpilot.com
Cant get best odds in grand national??? Cmon fred stop mugging off your punters! For gods sake its the national so why no best price?? Of yes of course! So you can make more money of people that bet in national and dont understand betting and odds.and to con me a bit more you gave me 11/2 about a horse thats available everywhere at 13/2 YOUR A DISGRACE FRED!
MRPAULCURREY
12 April 2024
Comment from uk.trustpilot.com
It was very hard to work out at first, but it’s getting a little bit better now. It was very hard. I must admit that 1st to work I’ll let everything out
Trasca Mirel
12 April 2024
Comment from uk.trustpilot.com
I have a very bad experience with this agency, I win the big bonus regal bonus I think is neamed and after a few hours the close my account without my accept.This agency is ZERO and nobody can have trust in them.Zero Zero Zero
Smallcarl Bananaarm
12 April 2024
Comment from uk.trustpilot.com
Betfred do not like giving change to use on their slot machines,, the less money you use on their machines initially, the more chance of a feature and winning money. You have more chance with a couple of pound than a ten pound note..so they will use any excuse not to give you changeFor their machines
Kye Smith
11 April 2024
Comment from uk.trustpilot.com
Avoid like the plague.Update in response:I had contacted customer services. Twice. The service was useless.
rdol
11 April 2024
Comment from uk.trustpilot.com
£85 down in 7 days and 3 bonus features paying less than £5. Wow! After the update the website is going down hill… I’m a regular customer but I’ll have to self exclude now.
Michael L
11 April 2024
Comment from uk.trustpilot.com
Tayla D on live chat was extremely helpful. Kind, patient and informative. Professional above all else. Good job!
Kim Vincent
10 April 2024
Comment from uk.trustpilot.com
Deposited £20 and withdrew £500 🎉 It states on website withdrawals maybe instant but haven’t received yet (via PayPal) Will update once funds received… and change it to 5 stars
Billie Weston
10 April 2024
Comment from uk.trustpilot.com
Been a betfred customer for years playing the Irish lottery...Recently betfred have updated the app..The navigation on the app is really good however the price per line has changed to minimum of £0.50p so I no longer play the Irish with them. Ladbrokes still use the small minimum bet so unfortunately I have had to use them.
lbymc
10 April 2024
Comment from uk.trustpilot.com
so i joined in march deposited and withdrew multiple times no problems until i deposited on monday and withdrew twice but only got one of the withdrawlels. soon after my account was restricted and blocked after contacting customer service and the betfred secruity i immediatly done what was requested for sent identifaction over. 48 hours later and several calls i am now. still without my £440 and still havent heard back from the betfred secruity team.
Trisha
10 April 2024
Comment from uk.trustpilot.com
I haven’t won yet but the volume of games are amazing and addicting
Phil Johnson
10 April 2024
Comment from uk.trustpilot.com
Can't give no stars!Do not part with any money with this bent site! Many complaints about the "live" roulette. Robbed if a definite win. £2 in zero,came in! Showed on the screen sequence yet Didn't credit £72 to my balance. Customer service nil, as in I can't prove anything so I've been well and truly mugged! House always wins,if course it's does ! It's bent. There computer system must be the same as the Damn Post office! 🫣😤😤😤😤😤
Christopher
09 April 2024
Comment from uk.trustpilot.com
£400 in no withdrawals not many wins only little ones which hasn't been more than £50 which I've ended up putting back to see if I can win half of what I've spent not even close had better wins and experience on other gambling websites been useless so far to establish any decent wins
Kyn Chan
09 April 2024
Comment from uk.trustpilot.com
Since the upgrade placing in play bets has got slower. There is an extremely annoying pop up covering the place bet that says accept price changes. The pop up won't go away straight away.When the bet is going through it takes so long. The upgrade has slowed things down. The experience is awful. Getting logged out so often is annoying.
Steven
09 April 2024
Comment from uk.trustpilot.com
The amount of different slot games are absolutely brilliant I can honestly say that the whole experience has been so so good
Tommy
08 April 2024
Comment from uk.trustpilot.com
i haven’t recieved my 200 free spins yet and ea supposed to get them at 5:30 so i’d like these please
William
08 April 2024
Comment from uk.trustpilot.com
Way to slow and logs out all the time. Need better football markets in the bet builder bets and this is the only site like shots on target etc. Have a look at paddy powers bet builder markets could learn a thing or 2
Deb
07 April 2024
Comment from uk.trustpilot.com
What has happened to BetFred? Since updated site it has gone completely downhill and has morphed into a boring unfair site sitting now comfortably with the rest of the shower. I loved playing here win or lose. It was exciting... gone now! Won't be playing anymore.... shame
Mt's Graham
07 April 2024
Comment from uk.trustpilot.com
There are alot of games to play but I prefer other sites that give you a few free spins or free games to win spins if you deposit .
Dean
07 April 2024
Comment from uk.trustpilot.com
Very easy to register and deposit.. made mistake by not placing my first bet of £10 so no Welcome50 bonus
uniquetherapper
06 April 2024
Comment from uk.trustpilot.com
Hang on.... i gave this site a 5 and now i have been restricted ? i will give it a 5 again after my restriction has gone or have all the money i won back
Shaun weir
06 April 2024
Comment from uk.trustpilot.com
Recently i have been getting logged out for inactivity whilst im clearly playing a game. There is never any bonuses like deposit matches offered. The uk market is appalling.
Adrian Stone
06 April 2024
Comment from uk.trustpilot.com
Top place, went in after going to the Rock Pub for a pint. Had a good afternoon on Tuesday and Sam was really nice and helpful. Top afternoon
David Millar
19 April 2024
Comment from uk.trustpilot.com
No compassion or care or anything. Rotten nasty and pure evil. That's my feelings towards them.This company is shocking. I signed up made a deposit, start playing and 5 mins later I'm blocked. They have around £390 of my cash without me getting access to it. I have supplied all the documents they want. The only thing I can't supply is a blood sample. They are very slow at responding after numerous emails. I have a feeling I'll be shouting and swearing on the phone to them this afternoon.Again quick update they have said I have broken there terms and conditions and that I'm not entitled to the £390 I have in my account. To understate that I'm raging is an understatement.
No compassion or care or anything. Rotten nasty and pure evil. That’s my feelings towards them.This company is shocking. I signed up made a deposit, start playing and 5 mins later I’m blocked. They have around £390 of my cash without me getting access to it. I have supplied all the documents they want. The only thing I can’t supply is a blood sample. They are very slow at responding after numerous emails. I have a feeling I’ll be shouting and swearing on the phone to them this afternoon.Again quick update they have said I have broken there terms and conditions and that I’m not entitled to the £390 I have in my account. To understate that I’m raging is an understatement.