Matchbook PLAYER REVIEWS(1352)
customer
13 July 2021
Comment from uk.trustpilot.com
Excellent customer service, Luke was brilliant
Excellent customer service, Luke was brilliant
Reply
Mr Simon Archer
11 July 2021
Comment from uk.trustpilot.com
So far so good. Had a question and they answered it almost straight away. Most unusual in todays world.
So far so good. Had a question and they answered it almost straight away. Most unusual in todays world.
Reply
customer
11 July 2021
Comment from uk.trustpilot.com
AmaZing help And resolved the issue straight away. Great informative and friendly staff who went the extra mile to help
AmaZing help
And resolved the issue straight away. Great informative and friendly staff who went the extra mile to help
Reply
BigSi
10 July 2021
Comment from uk.trustpilot.com
Great so far. Helpful and resolved queries quickly. Would recommend.
Great so far. Helpful and resolved queries quickly. Would recommend.
Reply
Steve
09 July 2021
Comment from uk.trustpilot.com
Very user friendly and great support from staff. 100% recommend these guys.
Very user friendly and great support from staff. 100% recommend these guys.
Reply
customer
08 July 2021
Comment from uk.trustpilot.com
Good but when comparing to football scoreline market half time score line is not there in match book when comparing to Betfair market.and cash out facelity need to upgrade then it's ok.love
Good but when comparing to football scoreline market half time score line is not there in match book when comparing to Betfair market.and cash out facelity need to upgrade then it's ok.love
Reply
Joe Allen
07 July 2021
Comment from uk.trustpilot.com
Great service from start to finish. 5*
Great service from start to finish. 5*
Reply
Kathleen
07 July 2021
Comment from uk.trustpilot.com
Instant response on livechat & very polite and helpful. I spoke to Peter on the phone and he sorted my problem within minutes.
Instant response on livechat & very polite and helpful. I spoke to Peter on the phone and he sorted my problem within minutes.
Reply
Arham
05 July 2021
Comment from uk.trustpilot.com
Great experience with support staff. Easy to use and navigate website.
Great experience with support staff. Easy to use and navigate website.
Reply
Charlie
05 July 2021
Comment from uk.trustpilot.com
I liked matchbook until they limited how much I can deposit and wanted lots of financial documents. Painful to rectify, one does not expect this as an existing customer.
I liked matchbook until they limited how much I can deposit and wanted lots of financial documents. Painful to rectify, one does not expect this as an existing customer.
Reply
Jake Gander
05 July 2021
Comment from uk.trustpilot.com
Very helpful employees and easy to use betting exchange, would recommend!
Very helpful employees and easy to use betting exchange, would recommend!
Reply
Stewart Anderson
04 July 2021
Comment from uk.trustpilot.com
Matchbook support staff are really helpful and the site is great, really easy to navigate and has helped me to win a few quid!
Matchbook support staff are really helpful and the site is great, really easy to navigate and has helped me to win a few quid!
Reply
Suzanne
03 July 2021
Comment from uk.trustpilot.com
timely resolution to my query. Great customer experience and easy to navigate
timely resolution to my query. Great customer experience and easy to navigate
Reply
Michael Brown
02 July 2021
Comment from uk.trustpilot.com
GREAT CUSTOMER SERVICE, FAST AND EFFICIENT.
GREAT CUSTOMER SERVICE, FAST AND EFFICIENT.
Reply
customer
02 July 2021
Comment from uk.trustpilot.com
Very fast response on live chat and easy to deal with. Always find these guys a refreshing alternative to some of the other exchanges out there. (Even better now all funds fully protected)
Very fast response on live chat and easy to deal with. Always find these guys a refreshing alternative to some of the other exchanges out there.
(Even better now all funds fully protected)
Reply
Vincentas Aušra
02 July 2021
Comment from uk.trustpilot.com
The layout of the website is really great, simple to use and find everything you are looking for.
The layout of the website is really great, simple to use and find everything you are looking for.
Reply
customer
02 July 2021
Comment from uk.trustpilot.com
Simple and tidy, great customer service, quick payments and good odds.
Simple and tidy, great customer service, quick payments and good odds.
Reply
Graham Sexton
02 July 2021
Comment from uk.trustpilot.com
Great exchange, very easy to use and really good customer support.
Great exchange, very easy to use and really good customer support.
Reply
Sam Horton
02 July 2021
Comment from uk.trustpilot.com
Excellent Customer care and a very easy to use website.
Excellent Customer care and a very easy to use website.
Reply
Lesley Lee
01 July 2021
Comment from uk.trustpilot.com
the help I received was great and very useful
the help I received was great and very useful
Reply
Richard Butterfield
30 June 2021
Comment from uk.trustpilot.com
A fabulous website which is incredibly user-friendly and easy to navigate. My go-to exchange for horse racing and in-play as it has the best odds available.
A fabulous website which is incredibly user-friendly and easy to navigate. My go-to exchange for horse racing and in-play as it has the best odds available.
Reply
RoseyB
30 June 2021
Comment from uk.trustpilot.com
Matchbook is a user friendly site and easy to navigate. Customer Service is very helpful and respond quickly to queries.
Matchbook is a user friendly site and easy to navigate. Customer Service is very helpful and respond quickly to queries.
Reply
Seb Paddock
27 June 2021
Comment from uk.trustpilot.com
I'm fairly happy with matchbook, they offer 0% commision if you sign up/ask them through certain links/websites. They are helpful with with finding good value on bookmaker boosts. Their customer service seems to be friendly and mostly helpful. However... I dont like that i have to jump through hoops to raise my deposit limit, and it takes quite a while to get my funds withdrawn which grinds my gears. The liquidity on matchbook seems to be a lot less than on other exchanges, but not much they can do about that sadly.
I'm fairly happy with matchbook, they offer 0% commision if you sign up/ask them through certain links/websites.
They are helpful with with finding good value on bookmaker boosts.
Their customer service seems to be friendly and mostly helpful.
However…
I dont like that i have to jump through hoops to raise my deposit limit, and it takes quite a while to get my funds withdrawn which grinds my gears.
The liquidity on matchbook seems to be a lot less than on other exchanges, but not much they can do about that sadly.
Reply
Matt
26 June 2021
Comment from uk.trustpilot.com
Helpful and friendly staff. Very good. A++
Helpful and friendly staff. Very good. A++
Reply
Delwyn de Villiers
25 June 2021
Comment from uk.trustpilot.com
Absolute scam. Happy to let you play and lose money but as soon as you win and try withdraw money, they close your account and refuse to provide an explanation...
Absolute scam. Happy to let you play and lose money but as soon as you win and try withdraw money, they close your account and refuse to provide an explanation…
Reply
Paul Stone
24 June 2021
Comment from uk.trustpilot.com
Excellent bookmakers, really good fast exchange betting, I would certainly recommend 👌
Excellent bookmakers, really good fast exchange betting, I would certainly recommend 👌
Reply
AG
23 June 2021
Comment from uk.trustpilot.com
I really enjoy using Matchbook Betting Exchange - it's easy to use, offers a great selection and I really like being able to login and deposit with one click whilst not having to leave the screen that I am on.
I really enjoy using Matchbook Betting Exchange – it's easy to use, offers a great selection and I really like being able to login and deposit with one click whilst not having to leave the screen that I am on.
Reply
Claire Kelly
23 June 2021
Comment from uk.trustpilot.com
Easy to use, fast customer service. Would recommend.
Easy to use, fast customer service. Would recommend.
Reply
ParkerE
23 June 2021
Comment from uk.trustpilot.com
Easy to use website, 0% commission a no brainer
Easy to use website, 0% commission a no brainer
Reply
Jim Wain
22 June 2021
Comment from uk.trustpilot.com
Great company, friendly and helpful customer service. Fantastic offers available too, highly recommended.
Great company, friendly and helpful customer service.
Fantastic offers available too, highly recommended.
Reply
customer
22 June 2021
Comment from uk.trustpilot.com
0% comission, great odds, and one of the few betting websites that I hadn't have a need to contact customer service, as everything is always right! Love it!
0% comission, great odds, and one of the few betting websites that I hadn't have a need to contact customer service, as everything is always right! Love it!
Reply
customer
22 June 2021
Comment from uk.trustpilot.com
Thank you Matchbook for your attitude policy towards your customers and among them towards my account. I allow myself to say that, you, Matchbook, should become flagship in keeping and bringing back in betting world the human attitude towards your customers-otherwise big part of betting system-contemporary technologies and :biological robots: would :wipe out: the very your human attitude towards members of your big family-members, called as your customers. Tnank you. Nino
Thank you Matchbook for your attitude policy towards your customers and among them towards my account.
I allow myself to say that, you, Matchbook, should become flagship in keeping and bringing back in betting world the human attitude towards your customers-otherwise big part of betting system-contemporary technologies and :biological robots: would :wipe out: the very your human attitude towards members of your big family-members, called as your customers.
Tnank you.
Nino
Reply
KirstOOO
21 June 2021
Comment from uk.trustpilot.com
0% commission and great odds, plus special accas - what more could you want??
0% commission and great odds, plus special accas – what more could you want??
Reply
Daniel Raishbrook
21 June 2021
Comment from uk.trustpilot.com
Excellent site with great customer service.
Excellent site with great customer service.
Reply
Richard Clarke
20 June 2021
Comment from uk.trustpilot.com
excellent exchange and very good customer service, the best exchange for laying price boosts! Highly recommended
excellent exchange and very good customer service, the best exchange for laying price boosts! Highly recommended
Reply
Ash
17 June 2021
Comment from uk.trustpilot.com
Pretty good, and am very happy with their enhanced price offers.
Pretty good, and am very happy with their enhanced price offers.
Reply
Andy R
17 June 2021
Comment from uk.trustpilot.com
Great site. very easy to navigate, quick & simple to use. It has a variety of enhanced specials to bet on across a wide variety of markets. Now comes with a very slick app too.
Great site. very easy to navigate, quick & simple to use. It has a variety of enhanced specials to bet on across a wide variety of markets. Now comes with a very slick app too.
Reply
Lisa PM
17 June 2021
Comment from uk.trustpilot.com
Good exchange, good rates and helpful customer service
Good exchange, good rates and helpful customer service
Reply
Mark
17 June 2021
Comment from uk.trustpilot.com
Terrible service and a terrible site. Hardly anything to be on worst exchange out there and withdrawals take an age compared to bet fair and S markets join there two instead and so much more variety.
Terrible service and a terrible site. Hardly anything to be on worst exchange out there and withdrawals take an age compared to bet fair and S markets join there two instead and so much more variety.
Reply
Toby Rogers
17 June 2021
Comment from uk.trustpilot.com
Listened to concerns and adjusted to improve customer experience
Listened to concerns and adjusted to improve customer experience
Reply
BadDevil
16 June 2021
Comment from uk.trustpilot.com
Very good bookie, great customer service, competitive pricing highly recommend.
Very good bookie, great customer service, competitive pricing highly recommend.
Reply
GR
16 June 2021
Comment from uk.trustpilot.com
Great exchange and excellent customer service. Odds are good and the markets are varied and competetive
Great exchange and excellent customer service. Odds are good and the markets are varied and competetive
Reply
Joss Harris
16 June 2021
Comment from uk.trustpilot.com
Great exchange, I use it every week. Odds are competitive and the customer service is second to none
Great exchange, I use it every week. Odds are competitive and the customer service is second to none
Reply
rob grunfeld
16 June 2021
Comment from uk.trustpilot.com
Great exchange, good liquidity and customer service 5stars
Great exchange, good liquidity and customer service 5stars
Reply
Joao Oliveira
13 July 2021
Comment from uk.trustpilot.com
Incredibly professional and always offer excellent customer service. The platform is one of the most intuitive I've seen.
Incredibly professional and always offer excellent customer service. The platform is one of the most intuitive I've seen.