3 / 5
31 July 2021
Comment from uk.trustpilot.com
Great exchange, usually find the best odds for Horse Racing here, and always the first place I look.
30 July 2021
Vey helpful and understanding quick payments and withdrawals excellent customer support. :)))))
29 July 2021
So far very good no problems easy communication
reliable and fair. Top Marks
28 July 2021
Had an issue with delayed settlements, contacted David via Live Chat, and all was swiftly resolved.
27 July 2021
Trustworthy betting exhange with good liquidity. I've been betting with these folks for 5 years and never had an issue.
26 July 2021
Great service, fast replies. Problem was sorted quickly.
Had to wait so far over 85 hours for a free bet other sites can pay straight away or just a lot quicker I wouldn't pick a site I know I have to wait a long time for its pointless
25 July 2021
Easy to use, low or no commission, readily available customer support, and more money traded on some markets than their competitors. Things have improved further recently when they've upgraded to a High Protection level of customers funds. Also, works well on mobile. I was able to use it while on the go. Matchbook deserves an apprise for their friendly and professional KYC procedures, which some people find stressful.
One somehow annoying feature is the oddity of three, instead of two, digits after the comma. Two digits or splitting a whole number into 100 is good enough and already more accurate than the fractional system.
I would personally welcome the option to change the colors from blue/orange to green/blue and two more important. First, a graph of the prices of the placed bets on request, from creation to end of the event. Second, a weekly and monthly report of customer's activity in pdf: time spent, number of bets (matched pre-event, in-play and cancelled), average bet, P&L, Rule 4, commission. This could be the next big thing on the market.
Adding Trustly as a way to withdraw funds would be a great present.
Bear in mind that some markets are suspended in-play while they may be trading elsewhere.
It's almost surprising that they even have a casino. You don't want to play Craps through - they only allow 1 pound on both Odds, which is a joke, if not a deception. Overall 4.5/5 or 9/10 with room for continious growth.
Mark Smith - Bladon
Excellent match betting website, clear and easy to navigate.
24 July 2021
Easy to use and understand.
The best exchanged easy layouts and easy to see results
Service and site are superb
23 July 2021
Easy to use app, good choice of markets, low commissions, competitive odds
Excellent Exchange. It is one of the two main exchanges I use the most. The other being Smarkets. The second most being Betfair, then Betdaq every now and then.
Good exchange to use, I had a deposit issue but this was dealt with quickly.
Easy to use. Lots of different markets and you can bet as low as 50p or hundreds of £s at a time.
MatchBook is the best and better than best in service and everything that is expected from a bookmaker. I recommend everyone to switch to MatchBook and stop betting with Bet365 betfair and all other online bookmakers. They gave me 10USD bonus as well which helped me to try my bot strategy in realtime. I had no problem at all with them during my betting timings. No downtime, vey high liquidity than many other exchanges. Such a good website and thank you MatchBook.
I have found Matchbook to have a very well laid out website easy to use with all the relevant information easy to access
22 July 2021
Matchbook is a great exchange for me. I use it for all my horse betting.
21 July 2021
Great experience, reliable service and site. Highly recommended against someone like Betfair who seem to have an outage every week.
19 July 2021
They let you deposit as much money as you want without verifying but as soon as you win a load of money they lock your account and apparently your perfectly valid drivers license isn't valid because part of the edge of the photo was covered up.
Resending ID with my passport but havent heard back from them for a while and have a bad feeling i wont be able to get back in.
Ill change my review if I get back in but only to a 3 star because they really should make you verify ID before you put any money in if theyre going to do it when you win.
18 July 2021
Superb customer service, locked myself out of account and with a few security checks to prove who I am I was back in instantly,
17 July 2021
Had to get account unlocked. Immediately fixed by live chat.
14 July 2021
Put simply, OddsMonkey is one of the easiest ways to make a bit of extra pocket money. Once you've worked your way through the tutorials it's very easy to understand and only takes a few minutes before you start earning. Highly recommended.
13 July 2021
Excellent customer service, Luke was brilliant
Incredibly professional and always offer excellent customer service. The platform is one of the most intuitive I've seen.
Mr Simon Archer
11 July 2021
So far so good. Had a question and they answered it almost straight away. Most unusual in todays world.
And resolved the issue straight away. Great informative and friendly staff who went the extra mile to help
10 July 2021
Great so far. Helpful and resolved queries quickly. Would recommend.
08 July 2021
Good but when comparing to football scoreline market half time score line is not there in match book when comparing to Betfair market.and cash out facelity need to upgrade then it's ok.love
09 July 2021
Very user friendly and great support from staff. 100% recommend these guys.
07 July 2021
Instant response on livechat & very polite and helpful. I spoke to Peter on the phone and he sorted my problem within minutes.
Great service from start to finish. 5*
05 July 2021
Great experience with support staff. Easy to use and navigate website.
Very helpful employees and easy to use betting exchange, would recommend!
I liked matchbook until they limited how much I can deposit and wanted lots of financial documents. Painful to rectify, one does not expect this as an existing customer.
04 July 2021
Matchbook support staff are really helpful and the site is great, really easy to navigate and has helped me to win a few quid!
03 July 2021
timely resolution to my query. Great customer experience and easy to navigate
01 July 2021
the help I received was great and very useful
02 July 2021
Excellent Customer care and a very easy to use website.
Great exchange, very easy to use and really good customer support.
Simple and tidy, great customer service, quick payments and good odds.
The layout of the website is really great, simple to use and find everything you are looking for.
Very fast response on live chat and easy to deal with. Always find these guys a refreshing alternative to some of the other exchanges out there.
(Even better now all funds fully protected)
GREAT CUSTOMER SERVICE, FAST AND EFFICIENT.
30 June 2021
Matchbook is a user friendly site and easy to navigate. Customer Service is very helpful and respond quickly to queries.
A fabulous website which is incredibly user-friendly and easy to navigate. My go-to exchange for horse racing and in-play as it has the best odds available.
28 June 2021
27 June 2021
I'm fairly happy with matchbook, they offer 0% commision if you sign up/ask them through certain links/websites.
They are helpful with with finding good value on bookmaker boosts.
Their customer service seems to be friendly and mostly helpful.
I dont like that i have to jump through hoops to raise my deposit limit, and it takes quite a while to get my funds withdrawn which grinds my gears.
The liquidity on matchbook seems to be a lot less than on other exchanges, but not much they can do about that sadly.
26 June 2021
Helpful and friendly staff. Very good. A++
24 June 2021
Excellent bookmakers, really good fast exchange betting, I would certainly recommend 👌
Delwyn de Villiers
25 June 2021
Absolute scam. Happy to let you play and lose money but as soon as you win and try withdraw money, they close your account and refuse to provide an explanation...
23 June 2021
Easy to use website, 0% commission a no brainer
22 June 2021
0% comission, great odds, and one of the few betting websites that I hadn't have a need to contact customer service, as everything is always right! Love it!
Thank you Matchbook for your attitude policy towards your customers and among them towards my account.
I allow myself to say that, you, Matchbook, should become flagship in keeping and bringing back in betting world the human attitude towards your customers-otherwise big part of betting system-contemporary technologies and :biological robots: would :wipe out: the very your human attitude towards members of your big family-members, called as your customers.
Great company, friendly and helpful customer service.
Fantastic offers available too, highly recommended.
Easy to use, fast customer service. Would recommend.
I really enjoy using Matchbook Betting Exchange - it's easy to use, offers a great selection and I really like being able to login and deposit with one click whilst not having to leave the screen that I am on.
21 June 2021
0% commission and great odds, plus special accas - what more could you want??
Excellent site with great customer service.
20 June 2021
excellent exchange and very good customer service, the best exchange for laying price boosts! Highly recommended
17 June 2021
Good exchange, good rates and helpful customer service
Pretty good, and am very happy with their enhanced price offers.
Great site. very easy to navigate, quick & simple to use. It has a variety of enhanced specials to bet on across a wide variety of markets. Now comes with a very slick app too.
Terrible service and a terrible site. Hardly anything to be on worst exchange out there and withdrawals take an age compared to bet fair and S markets join there two instead and so much more variety.
Listened to concerns and adjusted to improve customer experience
16 June 2021
Great exchange, I use it every week. Odds are competitive and the customer service is second to none
Great exchange and excellent customer service. Odds are good and the markets are varied and competetive
Very good bookie, great customer service, competitive pricing highly recommend.
Great exchange, good liquidity and customer service 5stars
15 June 2021
do not see the positive comments the truth is in the negatives this company is risking money
great exchange, good rates, good customer services
Excellent customer service and very good odds, especially if you have 0% commission.
Really helpful and sorted me onto 0% commission without a problem :)
Great offers and particularly good enhanced specials. Never had any issues with them, plus they offer 0% commission in some cases so can't complain!
Very easy to use, quick and helpful customer services, very affordable!
Great exchange. Often has best odds. Invaluable in conjunction with the others.
14 June 2021
I will not bet with these again ever had the account for many months now want wage slips bank statements p60 third party winnings as per the gambling commission rules this should be requested on the opening of the account now suspended my account due to me winning
Absolute joke do not get with these no wonder they was fined by the gambling commission previously
Stick there account
Plenty more to get with and another customer lost
Rapid, solid technology, helpful and responsive customer support. They also do some good enhanced specials you won't find on e.g. Betfair
Its a good market used it many times with no problem and the customer service is excellent had an issue got resolved immediately
Great customer service and support when using their betting exchange
13 June 2021
Great markets, fantastic service, very responsive customer service. Never had a problem, top notch exchange, much better and more user friendly than Betfair.
Excellent customer service. They handled my request very quickly and were very helpful. I would recommend to a friend.
Well presented web site and customer service first class dealing with queries
A very user-friendly website, so easy to use. Great customer service and good odds. Will definitely use again :-)
Very helpful customer support. I love their enhanced specials which you can't find on other exchanges.
Matchbook always offers really good prices on specials and has a wide range of options. I like the website….easy to use and good search function.
12 June 2021
Very good customer service and their enhanced specials are good for matched betting.
Great service from the customer service agents. They also offer really good odds, and their website is easy to navigate.
Great site, easy to navigate and excellent customer service!
MB is great! Easy to use and their customer service is second to none! Thanks a lot :-)
Excellent customer service from these guys. Exchange is well laid out with a great range of offers.
11 June 2021
Good alternative to the other exchanges and excellent customer service.
User friendly interface.
Decent promos , had no issues with them.
Good alternative to the other exchanges and excellent customer service. The site is very well laid out and easy to navigate.
Never had any issues, easy to navigate and customer support are always helpful.
Excellent customer service. Great place to back or lay bets.
Very new customer but very happy so far. Good odds and wide range of markets, including specials. Customer service was also excellent when I needed to contact them. No complaints from me.
Great experience with matchbook. I use it very often, odds are great. Customer service is also very helpful.
great site, perfect for my needs, never any issues, 5 stars from me
10 June 2021
Matchbook Betting Exchange was a decent company until late last month and it showed me what a scam company they are. Disabled my wallet with over $16100 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform
Excellent. Proper exchange and best user experience on site. very intuitive.
09 June 2021
Good service, withdrawals are fast,
Helpful staff, useful features I haven't found elsewhere. I think it has a little way to go to match some of the other exchanges in some areas, but this is probably only a matter of time.
Very good odds, liquidity, and wide range of markets, including specials. Best of all is how prompt their customer service is to resolve any issues or special requests. Highly recommended
Very quick to respond in the chat to any queries. A well laid out website that's easy to use. Much better than the Betfair Exchange for me
08 June 2021
Great service, the team have always been very helpful when I've dealt with them.
Great service, fast and easy to use site and helpful customer service!
05 June 2021
Was very helpful in sorting out my account. Quick responses. First class
Very good experience. Well laid out site. Friendly and helpful customer service.
04 June 2021
Great exchange to bet on and the customer service is amazing at helping with any questions or requests you may have
0% commission offer applied after contact with live chat.
03 June 2021
quick response and satisfied with service
02 June 2021
I wanted some advice and the operator on live chat, helped me out . He was very polite , and helpful
great bookie, very professional approach when contaced via Live Chat
Matchbook is easy to use, gives good odds and most importantly for me, is quick in putting money back into your account when withdrawn.
01 June 2021
Recommended, good customer services when I contacted them for help with something.
27 May 2021
Excellent betting exchange, so easy to use and currently on a fantastic offer (0% commission).
Martin Teoh Shi Chuan
28 May 2021
Great exchange with a variety of available sports, specials and customer offers. Easy to use
Fantastic experience. This service covers all sports and most outcomes. The app works brilliantly and the customer service I’ve had has been top quality.
Honored a promotion for selected members even though they didn't have to. Vast selection of markets and good liquidity. I'd recommend
30 May 2021
Good odds, great commission rates and awesome customer support.
31 May 2021
Great site for placing lay bets. Really good customer service and great odds / offers.
25 May 2021
I trying to set up a new account with these FUxxxx MONEY BASsssdd WANnnnk. I SENT THE MY DRIVER LICENSE AND LOADS OF OTHER LETTERS THEY ASKED FOR THEY LET ME PUT £50 IN MY MATCHBOOK ACCOUNT BEFORE THEY CHECKED MY DRIVER LICENSE AND LETTERS THEY SENT ME A EMAIL TELLING ME THAT THE LETTER WERE NO GOOD CUD NOT OPEN A ACCOUNT.. SO I PHONED THEM 5 TIMES TO TELL THE TO PUT MY £50 MY BANK ..THEY SHUD NOT OF LET ME PUT 50 IN THERE SHI MATCHBOOK ACCOUNT THEY SAID ITS WOULD TAKE 1 / 3 DAYS BUT NOW ITS 21 days and no FUxx MONEY THEY TELL ME A CARNT IS BACK BECAUSE A FAILED THERE VERTCTOIN.. ROBBERS BASxxc
26 May 2021
Easy to use and navigate. Good range when it comes to Enhance Offers for multiple sports and laying bets. Competitive exchange market to others. Live Chat are always quick and helpful on request
Great support and competitive rates.
Matchbook is a user friendly website to use and navigate through which makes it easy to find the sport/bet you want to place.
Support is also quick and comprehensive in answering queries to ensure peace of mind.
Great experience. Love the enhanced specials section.
Matchbook is a much underrated betting exchange with very good promotions and lay markets, which makes a great effort to interact with its users. I missed out on a 0% commission offer but a quick chat with them and they moved me on to the promotion within a few minutes. Great work!
Pathetic exchange. Don't even bother trying to get your monthly deposit limit increased.They want proof of everything, extremely unhelpful!!!! Live chat are useless
Great service and a wide variety of events to bet on. Their exchanges for multiples on various days of the week are great. Any time I've had an issue, their live chat has always been very helpful and the issues are nearly always handled quickly and efficiently!
The design of the website is nice and simple, and easy to navigate. One of the best of the major exchanges out there.
Excellent betting exchange offering great promotions and great customer service. Makes my sports trading an easy and hassle free experience.
Been with Matchbook a number of years (and apart from them getting rid of their iPad app) and always been impressed with them. Their customer service are probably the quickest and easiest to deal with of betting companies I've used.
I have been with Matchbook for a few months now. Giving me enough time to form an opinion. The customer service aspect of Matchbook is first class, I have always had any issues dealt with quickly and with great response. The markets for the sportsbook and exchange are getting better all the time, there is room for improvement but i assume this will continue to improve. I am impressed with Matchbook and if they continue to improve on the side of sportbook and exchange, then i think they can make bigger progress with the likes of Smarkets and Betfair still taking their place as more popular for now.
User friendly website, great customer service, fantastic lay Enhanced Offers.
Would 100% recommend.
24 May 2021
so far things are good with matchbook but i only joined two months ago so it still a bit early to judge this company in full.
22 May 2021
Very happy with Matchbook. Great odds. Often better than any of the other exchanges.
Good odds, good liquidity, good 0% offer. Would recommend as an exchange!
Also, helpful customer service, resolved my issue extremely quickly!
21 May 2021
A beautiful design of the website,deep liquidity, low commissions, bonuses and free bets often offered. This is my favorite bookmaker.Thank you, Matchbook!
18 May 2021
Had some issue with 0% commission and when I raised my issue it was solved quickly and professionally. Online chat team were great
16 May 2021
Fantastic and prompt service from the online chat team!
15 May 2021
VERY GOOD CUSTOMER SERVICES AND GREAT ODDS FOR BETTING.
A great exchange to use with some good markets that others do not offer :)
14 May 2021
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warning... DO NOT play the automated Blackjack games on their website. They are out to make money from you, and are quite obviously a scam - dealer nearly always gets higher than player, or player busts - especially when you up the stake. Am currently trying to reclaim this money from the Gambling Commission/court.
Thank you for the great approach to your users. You are the best exchange!
12 May 2021
The best betting exchange bar none, great odds, website so easy to navigate, top notch interface. Why use anyone else.
11 May 2021
I once used their site long time back and even had it verified recently i tried to use them again the customer service agent asked me to verify he only needs passport won't accept an indian national id or license and locked my account where as spredex verified me with the pan card within few hours without any trouble wish they could change their policies i would love to bet again on the horse racing market i believe I'm a good enough handicapper .
Really great and easy to use. The Enhanced Specials are great value and if you find a good match somewhere you can request it on live chat. Nothing is ever a problem for them.
10 May 2021
Trustpilot need to seriously investigate these copy/paste 5 Star reviews from accounts with 1-3 reviews in total.
In the UK there are from my own knowledge and experience 4 betting exchanges. I'm sure there's a couple I haven't used but my review for Matchbook and it's BLATANTLY FAKE reviews is based on the 4 of them.
Matchbook somehow has over 4 stars. Smarkets 2.2 stars, Betfair 1.3 and Betdaq is another one with BLATANTLY FAKE reviews bringing Them to 3.6.
Smarkets and Betfair are comfortably the better of the two. Not even a contest. Betfair wins that battle just as comfortably but the gulf between SM and Betfair bs Matchbook and Betdaq can't even begin to be described. Matchbook is dead and was even investigated for money laundering, in play their markets even on massive football games are dead compared to Betfair. Betdaq is very similar, biggest difference with Betdaq they have never had their UK license suspended for months.
MB customer service is also.... meh. It's not that bad, I rate their customer service above Smarkets. However it certainly isn't the 5 star heaven the fake reviews here imply it has.
For me Matchbook died when they removed a 0% commission to people using matched betting sites, although that was closely followed by their license being suspended for months so maybe it's the latter or a mix of both.
Essay almost over I mainly felt obliged to give an accurate review and try to highlight how extreme the fake reviews for Matchbook are. They are not 0.9 stars better than Smarkets, and they are CERTAINLY not almost 3 stars better than Betfair. I would struggle to give any company anything above a 1 star when they abuse fake reviews the way they clearly are on here.
08 May 2021
On par if not better than the other betting/exchange sites. Customer support is excellent
Great betting exchange with good commission offers for matched betting and helpful staff
07 May 2021
Good odds, helpful staff. Love your enhanced specials section. :)
Really good odds in comparison with others and so helpful!
06 May 2021
I would highly recommended Matchbook as an exchange you want to sign up to. They have a simple easy to use, and navigate layout. A great selection of sports/events with competitive odds for both backing and laying, but best of all their customer service a smashing. They've helped me out on the few occasions I needed them, and they respond quickly and take ownership.
05 May 2021
Customer Service is very very good and quick to respond to any queries.
Good offers, simple to use.
04 May 2021
The enhanced specials are a great feature
Matchbook customer service is brilliant, contacted them through oddsmonkey and got a helpful response almost instantly
Great exchange lots of things to bet on especially the football
16 April 2021
I had the misfortune of making a deposit during payment processing delays on Saturday April 10th (on the Grand National of all days!), received an email 20 minutes later claiming
'We are glad to inform you that these issues have now been resolved, and you should be able to deposit and withdraw as normal again.
Any pending deposits should now have been added to your Matchbook account.'
It has been 7 days and not only has the money not reached my matchbook account but in the mean time support agents do not take responsibility and blame my bank for the 'pending transaction', say they have no control over the payment, take 24hrs to respond to emails and then have the audacity to advise me not to 'gamble' money I cannot afford!
I will change this to a two star review if the money gets returned before my bank automatically retrieves the payment on Sunday 18th after languishing unclaimed by the merchant.
Excellent service quick and polite no what there doing
30 April 2021
Excellent customer service when called upon, thanks!
23 April 2021
Excellent assistance on technical issue from Peter.
22 April 2021
Easy to use, good customer service. Enhanced Specials are very useful.
21 April 2021
Great customer service, good markets to bet on as well!
20 April 2021
Very good customer service, quick and helpful
19 April 2021
Fantastic customer service support team, quick to respond, very understanding and resolve issues without issue. Great odds as well!
01 May 2021
Keep it going!
02 May 2021
Responsive and personal. Nice to have prompt help.
18 April 2021
Great customer service, site is so easy, recommend it!
17 April 2021
Great exchange with great support and great service. I use them all the time. Highly recommend!
Easy to use, great exchange rates. Highly recommended!
Christopher Edward Wakeling
Quick and easy to use with fantastic customer service
Excellent service. Quick to reply and helpful.
Chloe Perucca White
Really good customer services. Quick and dillegent !
03 May 2021
An OK exchange but when it comes to casino, typical casino site, love you when you lose but as soon as you start winning, they shut down your account. Sent money so that's good but shutting account because costumer gets lucky...
md samsul islam
24 January 2021
nice exchange betting site . i love it
So pleased this exchange is back and running well..easy to use...and reliable..UNLIKE SMARKETS who to be honest I think are a bunch of crooks who should have their licence taken away from them..so have moved all my business over to Matchbook and a NOTHER..not too difficult to work out :)..Well done matchbook keep up the great work , hope to see loads more Smarkets punters switch to a decent exchange. To all use Smarkets guys look at the reviews..your are in trouble if you like winning..
23 January 2021
Excellent site. Really easy to use, clear and easy to navigate through sports. Only downside for me is placing accumulators, example btts 4 fold which I would usually do in bookie shops
Professional, up to date and easy to use service. Thank you for existing.
This is a really nice exchange and a good, viable alternative to some of the other, perhaps more household names on the market. The interface is user-friendly and customer service is excellent. Perhaps most importantly, the odds are comparible with those of other exchanges as is the commission rate, and there is always a good amount of liquidity. I can't think of any good reason for the serious sports trader not to open an account with Matchbook and to have this exchange in their regular portfolio.
21 January 2021
Excellent and prompt response. Thanks
I made the leap and decided to try Matchbook after experiencing the *worst* Betfair customer service experience.
So, I bet on politics and there were only 3 politics markets open at Matchbook but I found that I was able to bet on them at surprisingly great odds and there was plenty of liquidity. Commission was 2% which is good by me. After the markets had settled (very promptly done which is appreciated) I withdrew £14.9k and the money was in my account literally the next day which was great.
I found the site mostly professional to use and everything was smooth. I do admit to having felt nervous about Matchbook's lack of protection for customer funds if the business ever happens to go bust, so bear that in mind.
And like Betdaq and smarkets, they can't compare to Betfair for number of markets and liquidity but I don't really know how you can change Betfair Exchange's long dominance of the betting exchanges no matter how much I'd love to see that happen. Betfair has really sucked ever since Flutter took them over; it's like they don't even understand pro gambling now. At least now I will have another option to consider and I would use Matchbook again.
20 January 2021
"We can Not verify your account, send driving licence back and front pic or utility bills. " I sent driving licence as requested and because the address on the licence is not within the past 3 months. They want utility bills. WHAT A PILE OF CRAP Driving licence is legal document of identification. Even the police accept it when wanting proof of address. 8 other companies have no problem of verification. Use another company betfair betdq or smarkets you will have no problem. Unless your a ghost.
16 January 2021
Locked me out of my account once I had a decent amount of money in there and refusing to give it back.
10 January 2021
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09 January 2021
Don't waste your time with this rabble, not only is the exchange **** and a complete waste of time, they make you jump through hoops for the simplest things. I had to change an old expired debit card today on a few bookies sites, there own live help assistants cleared away the old one and allowed me to list the new card with no questions or problem at all. The new card wasn't tied to the old one, as it was a different bank. ( i was no longer with the bank with the old card ) Went on to Matchbook to do exactly the same thing and it would probably have taken me about 10 years achieving it !!!. Wanted id, photo copies of old card, bank statement showing proof of card use, said statement showing matchbook deposit, weather forecast etc, etc. Pmsl, the smart **** on live help stated it was due to money laundering laws and this is coming from a company who had there licence frozen. Amazing that it was only these making you crack the da vinci code, on an account that had been used about 3 times for bets in about 18 months. Needless to say that i told him to **** off and to close my account, as i no longer had the old card or any statements from the bank, plus i had no intentions of doing it. He then insisted i email them, explaining this as an option. Sorry, but no chance, carry on dealing with the thieves and spivs that got your licence frozen. Dogs*** company !!
03 January 2021
I closed my account with them as soon as I was informed that they were dealing with thieves and money launderers. The GC gave their license back but we all know how unfit for purpose the GC is in this country. Beware guys this is a shoddy company who have a history of dealing with thieves and criminals.
Posted a misleading boost - Harry Kane to score 2+ on target. When I checked on live chat I was told that this was the correct lay for a William Hill boost - Harry Kane to score 3 or more on target. I understand that other match bettors were told the same thing, before matchbook went on to post what they said was the correct lay bet Harry Kane to score 3+ on target.
Harry Kane scored two shots on target and this exchange refused to pay out or void the first bet leaving many people out of pocket.
Have reported them to the gambling commision.
28 December 2020
On 29th December this exchange voided my Leicester, Chelsea, Man City acca due to the Man City v Everton game having been called off. To do this once the Crystal Palace v Leicester game had started was disgusting.
Fair enough my stake was returned, and I simply lost the value of the free bet I’d used for a back bet. Others lost their stake money on their back bet as some bookies let this acca run as a double - the first match ended as a draw. They thought their lay bet would protect their money, but it didn’t because this bunch of shady tossers had voided the whole acca after the first match had started.
Avoid. Matchbook offers Enhanced ACCAs which after starting and a single team selection loses, they will not honour lay bets due to postponement of a selection within the ACCA. Stick to Smarkets instead as they will honour their lay bets and not leave customers out of pocket. Customer service advisors will not take customer feedback either. Use at your own peril of your funds. Suspended once before for dodgy practices and can see why.
Very disappointed with the matchbook. They voided Acca while one leg was already in play. Unacceptable, not possible to lay elsewhere. Lost a wedge of money today due to this. They say about their terms on voiding the whole acca if one match called off. But you can't do that when it's already in play. Should at least reduce it to a double and MATCH the bookies.
Definitely taking my custom elsewhere.
Place your accas elsewhere.
26 December 2020
Poor site 5 games in a row I tried failed to load all Red tiger games, experienced lag on others didnt get any winnings left after realizing no professional operator would have a site in this condition.
Use at your own risk!
Mr jim thorpe
09 December 2020
I was annoyed by constant requirements to wrong password or username. When I was told that it was my failure to supply security proofs for identity.
The clear details were appreciated.
I had a brilliantly quick response to my enquiry which I sent in at a very late time of night. Really impressed at someone getting back to me despite the late hour. Thanks!
07 December 2020
I started betting months ago, charged my account with £1500,and i lost all. Fortunately for me, last 3 weeks i met on guy on Instagram called ity_tipsterr ,the guy games are nerve wrecking!!!..I’ve won more than £75,000 just within the last 3 weeks, and guess what?, he doesn’t charge a penny for his games, you only pay him after you win!
I will definitely recommend y’a to go check him out on Instagram.
30 November 2020
Very helpful service. Many thanks for your help on the live chat service.
Paul G brand manager
Waste of time
Matchbook want to know your data when your winning ..when your betting losers they let you carry on
...not in the top 10 online bookies .
Avoid use Betfair
22 November 2020
Poor layout and format. Not very clear. Not user friendly. I placed a bet and had won 2 out of 3 fixtures. The last fixture hadn't even played. I backed all three teams to win. I even checked the bet over on live chat.
Later on that day, I found no trace of my bet.
Following day first two fixtures on my treble won. After the second fixture finished, my bet went disappearing again. I contacted live chat to be told that the bets placed had handicaps with a certain amount of goals required. This was the first I had heard of it, considering this wasn't made clear at each stage nor mentioned on live chat, at the first time of checking!
I requested that my account be closed with immediate effect. I use Smarkets and Betfair, for exchanges. A lot better to use all round, user friendly, clearer layout and format. No hidden catches, no deposit or withdrawal issues ether.
Proceed with Matchbook at your own risk! Just my opinion!
My advice is don't use this sub standard exchange. They can keep the money they have stung me for, because they will not get a second chance to mug me off!
20 November 2020
Bets are quickly matched.
The withdrawn amount reaches you faster.
Faster response from support center.
The only issue i have is not being able to see my matched Bets history.
19 November 2020
Pretty good for starters. With one or 2 tweaks and more members on board then the liquidity will improve. Overall though, a very good exchange platform. Also the 0% commission (for now) is a big reason to be a member!
Really good. Bets can be made instantly. The odds combine on the same bet, for example if you make a bet or a laybet and then bet again, the odds will combine and create an average bet/odds/liability.
Also 0% commission on the exchange, a must have exchange alongside Betfair and smarkets.
18 November 2020
Like this exchange. Its consistent and reliable. Only problem i have is liquidity in tennis matches and lack of live stream. If it had this I feel it would over take betfair as a competitor
16 November 2020
15 November 2020
Their casino games are highly rigged and it is frequently done with most casino games on their site.
Do not use this betting exchange. Matchbook aka Triplebet, and their holding company Xanadu Consultancy, accept money from vulnerable customers to increase liquidity in their sports markets and bolster their profits. They have also been involved in some very suspect breaches of UK gambling legislation (further information is available via the UK Gambling Commission website). Avoid at all costs.
Great service so far would definitely recommend!
11 November 2020
fast and helpfull
I have had 3 emails from Matchbook asking me to review their site. I only signed up yesterday and still waiting for account verification. Not sure why I am being hounded to review their site when I can't bloody use it yet.
10 November 2020
Easy onboarding process and effective mobile app
07 November 2020
Reliable and with good costumer service. Never had a problem in more than one year
05 November 2020
04 November 2020
Great Site No banning of punters and High Liquidity would defo Recommend.
03 November 2020
The support chat ticket I had was answered swiftly. I cannot fault this exchange. Thanks Matchbook team :-)
31 October 2020
Ignoring the bad reviews about how they are a scam company, I rate this 1 star because there is no liquidity here. It also gives you the impression if you were to win big you may wait some time to get paid out. Most sites now do bank transfers and you get your funds in about 2 hours. Very hard to get any type of bet matched
Great site, fast and easy to navigate, fast customer service and obliging. competitive odds and specials.
28 October 2020
Bunch of XXXXERS ,, RUN BY CHILDREN,, AVOID AT ALL COSTS,,
Txxxers, at best, locked my account, opened my account, locked it again, threatened them with legal action,, guess what closed my poxy account,, children.
Guess all the rotten reviews are true,, and their only average ones , are made by staff members. .
Trust me AVOID AT ALL COSTS, THEY DONT GIVE YOU YOUR BONUS,, IF FACT THE BEST THING FOR THESE COWBOYS IS ,, GO BUST .
AVOID AT ALL COSTS ,
THIEVES, CROOKS, LIARS, SAYS IT ALL.
IN THIS DAY AND AGE,, THIS SORT OF COMPANY, SHOULD NOT BE ALLOWED TO TRADE,,
THEY MAKE UP THE RULES AS THEY GO ALONG,, IF THEY DONT LIKE IT THEY BAN YOU, FOR NO REASON.
CHILDISH , NO BALLS
29 October 2020
Guys dont make account on matchbook after making acount they will closed and ask u about ur passport and persoal data after taking all your documents they will closed ur account they are genuin fraud
Without no reason they closed my account toook all my betfair betting history all profit loss statement my passport beaware thet are true fraud company no one plz matchbook is fraudbook thank you betfair long live is far good and safest
26 October 2020
Excellent customer service. Always willing to add a market that they don't have.
Very good exchange with best odds around. Would like to see a few more bet options though.
24 October 2020
Responsive, helpful customer services and excellent value. Would recommend!
23 October 2020
no faults so far
21 October 2020
Contacted customer services regarding a mistake I done whilst opening my account, the problem was resolve quickly. Very impressed.
Good customer support. My account was verified within a couple days. The API works great & has good documentation.
20 October 2020
I started betting months ago, charged my account with £1500,and i lost all. Fortunately for me, last 3 weeks i met on guy on Instagram called premium_tip,the guy games are nerve wrecking!!!..I’ve won more than £75,000 just within the last 3 weeks, and guess what?, he doesn’t charge a penny for his games, you only pay him after you win!
I will definitely recommend y’a to go check him out on Instagram.
18 October 2020
extremely poor and incompetent customer service
customerMr James mcbride
16 October 2020
I will review your site when you have successfully transferred my bank withdrawal
For me personally, the best gambling platform and customer service
15 October 2020
The amounts available to lay bets and the odds were very poor compared to other exchanges.
14 October 2020
Very good customer service. Better odds on multiples than smarkets
09 October 2020
You used to give us the option to Cancel or leave open, bets in play in the hope they will get matched. You no longer do that ,hence the 4 stars.
08 October 2020
Good so far......
06 October 2020
System is easy to deal with. Better than Betfair
04 October 2020
Needed help with my account. Very good service
27 September 2020
25 September 2020
During verification process.after submitting all documents they shared mail they permanently blocking my account & whenever I'm asking for help in their customer support ..they don't have any idea
24 September 2020
They banned me and locked me out of my account because I won a small amount of money
22 September 2020
Excellent customer service from Gavin yesterday when I went on live chat
19 September 2020
Had real issues with login in and managed to get sorted on my laptop but phone is still unresolved but team was very patient and persistent
15 September 2020
Very disappointed. Let me bet and win. My account now has £100 on and then told me I needed id. No communication sent beforehand just blocked the account. I have now sent all documents in to unfreeze and the time taken is unacceptable. Still no open account
14 September 2020
Great betting & exchange site. Very helpful & polite customer service staff. My only gripes are that you cannot stream live racing when you have a bet on, & there's no markets for US racing
13 September 2020
Not used it yet but experience of customer service to date has been very good.
12 September 2020
Was great at the start but the verification process has taken too long and despite me contacting support my account remains locked with funds in the account that I can’t use.
High spreads, rude live support, many technical problems
11 September 2020
Love chat was most helpful to help me sort out my sign up problems
09 September 2020
Great for exchange betting. Bur don't make the mistake I made and forget to submit your ID. My account has been suspended, but that's my fault. Will soon be up and running ig again hopefully.
07 September 2020
Perfect Proffesional Wonderfull Analytic Comprehensive Faoulous
04 September 2020
dont bet wiht this company was locked out of my acount for 3 days due to there fault
then once asked for conpenstion they closed my acount saying there worried about my betting
utter joke dont trust them with your money
hence why they was closed down for 6 months
when asked for proof of there false allegations
was ignored again ..
they hate complaints try eveything to ignore you
even there ceo ignore emails cant be trusted bet some where else bad company
I have used Matchbook for years and they are my favorite betting site. They are perfect for my style of wagering.
02 September 2020
Have been 2 week try to verify my account and normally they say two days but take several days. The most frustation its that i ask for help i have two different opinions thats make my life more difficult.
But at end of day they are attencious.
31 August 2020
Are they paying people to leave reviews? All the 5 star reviews from people with only 1 sentence? In guessing they've not actually placed a bet seeing as its an exchange and there is no liquidity!!!!! That's quite a big deal in my book!!!!
But hey keep up with the 5 star reviews though jfc. How can you rate an exchange great when there's no liquidity??
Mr anthony woods
29 August 2020
28 August 2020
Excellent customer service, that hear your arguments when there is an issue. Really impressed by their ability to solve my problem, where I have the excact opposite experience from one of their main competitors.
Not enough money in the pool. Poor odds. Live casino is good fun. Live chat is manned so no wait. In the stone age when it comes to withdrawals, with 3 to 5 working days to hit you debit card
Have always liked using the site as they are ahead of other exchanges for US sports especially. Customer service chat is instant and very helpful. Great to have Matchbook back in the UK market
27 August 2020
i am a new user and block the account i send so many documents to verify my account
Avoid, avoid, avoid! Terrible customer service and the verification process isn't possible if you bank online. As I couldn't be verified (due to not having a utility bill in my name/address or having a high street bank statement) my account was closed and the money I deposited was stolen. Never had this problem with Betfair Exchange and Smarkets.
26 August 2020
24 August 2020
I've never experienced such a pretend betting exchange. They don't offer prices. Right now ATP and WTA has resumed after 6 month layoff and former number 1 tennis players are playing currently and there's no prices offered. The NBA play offs are on too and prices are disappearing on site. The in play aspect is non existent. This product has gone down hill so much. I'll be closing my account and moving to a real betting exchange. Even smarkets operates better than matchbook.
22 August 2020
I made a query via online chat about ID documents I had to send. I received a quick response and it was answered to my satisfaction.
21 August 2020
My enquiry today was dealt with promptly, and to my complete satisfaction, by Gavin - latterly by phone, after I inadvertently cut our conversation off on the chat line.
20 August 2020
good good good. i am satisfied.
18 August 2020
Clear and easy to use and staff very helpful for any problems
good bet exchange site
very good is ok
Seem to be better since the return to UK market
17 August 2020
easy to use. can get support from online chat
16 August 2020
Thean Seong Liang
15 August 2020
13 August 2020
Quick response from customer service team. Keep up the good service.
09 August 2020
Matchbook Betting Exchange reported this review 23/07/2020 12:05 for violating Trustpilot guidelines.
Matchbook report all negative reviews. This means even their 4.2 rating is fake. Shameful stuff.
08 August 2020
4.2 rating?! Is this a joke? Gambling license suspended in the UK, they’ve gone dark on social media but customers are flocking to give them good reviews? They must think we’re clowns.
04 August 2020
30 July 2020
27 July 2020
25 July 2020
i think they've been great in handling my account as i didn't operate for months because i couldn't send my Documents for verifications but once sent it took about four days to get the account up and running with the lads on the Live chat have been very helpful i couldn't ask for more.
22 July 2020
A good alternative to Betfair and Smarkets for matched betting but not one for those looking to trade.
19 July 2020
Excellent and v good
It was a good interaction with support team 👍👍
Great service, Immediate action on issues. Really amazing help by matchbook agents.
17 July 2020
Of the best
18 July 2020
Everything was going fine until my account was locked and after sending my documents, it's still not reviewed...
15 July 2020
Great customer service but needs more liquidity and the odd promotion to entice customers away from smarkets and betfair.Nigel
13 July 2020
Very nice and good betting exchange service!
12 July 2020
Terrible shocking, I went through all the drama of sending in proof of ID, for them to suspend my account weeks later & now tell me i need to show my income, last 3 wage slips,they have the audacity especially when the UK gambling commision has suspended there license due to fraud & the ceo has resigned.
07 July 2020
I would give you five. It's a great service. I just don't like the commision of 4 % for non UKs. I understand the Covid situation was tough, so that might be the reason. Just my insight.
06 July 2020
good with information
02 July 2020
Hahahaha guys why do you gamble is a scam you lose all your money why dont you join gamstop and live.
26 June 2020
23 June 2020
21 June 2020
Matchbook football inplay markets are a danger to particpate in. markets and odds disappear making it impossible to trade out, Even in major leagues with great liquidity these happen too often to ignore. STAY AWAY if you are keen on inplay soccer trading. YOU WILL LOSE your shirt!
17 June 2020
+Good customer service
-Not too many leagues
-No markets for u/o 0.5 and 1.5 in first half
-Careful with multiples, 2 games of odds 1.9 each, can give you double bet of 3.2 😂
14 June 2020
YOU SERIOUSLY HAVE PPL GIVING YOU FIVE STARS?
I can't even place bets on my account as the GC have suspended your licence in the UK.
What's the point in review sites if you can pay for reviews????
12 June 2020
They took my deposit and I won 100$ immediately lagout happened while I again login my wining gone I asked in live chat but
They are froud they erased the history of my bets please don’t play in that website
07 June 2020
31 May 2020
my questions were dealt with immediately and answered good service
01 June 2020
is this a wind up? I can't even log in my account yet still getting 5* reviews, how is this even possible... another company abusing the review system
30 May 2020
Chat without any problem.
29 May 2020
25 May 2020
License suspended yet still having 5 stars reviewers shows they're paying for them. Utterly shameless
I can't even get on there to bet so 1 star from me
23 May 2020
we can't get into the break of football matches!
20 May 2020
Hi, Iam new here..Let me know how much time does it takes for completion of Identification process...? and i had found that many games are lack...so, how to fix it...?
13 May 2020
Verification process quick and easy. Customer Support team very helpful. Emmett has all the answers.
22 April 2020
Account closed after 3 years...
Dont know why just this answer
Thank you for providing your documents for our enhanced due diligence checks.
In accordance with compliance guidelines laid out by the governing bodies of the betting industry the team at Matchbook has a social responsibility to ensure that our customers are playing in a responsible and safe environment.
Based on the information available to us and after careful review of your account activity, we have made the decision to close your account.
The balance on your account has been returned to your Skrill account.
These are not decisions we take lightly however, in this instance, it is one that must be made to ensure we are maintaining our company and industry standards of corporate responsibility.
Thank you for your understanding.
19 April 2020
Great Exchange with an extremely helpful and polite support team.
15 April 2020
User friendly interface, variety of markets
11 April 2020
Quick and helpful when verifying my account.
09 April 2020
Matchbook: Thay updated their policy, for your proof of 3 last salaries to send them.
And like me they do not maybe accept you anymore.
Pros:They added the last time more football competitions.
Cons: They do not accept live baseball betting.
If you want to bet on nba live handicap 4 points for the home team they will give you instead of that 6 points with odds 1.20 max so that you will loose. Smart this.
Ladbrokes: I registered with them and they do not accept the proof of address.
Yesterday someone made me a call from England. They sold my phone number.
1xbet: Robbery of my money without a reason.
Dafabet: Robbery of my money without a reason.
Thanks for the time reading
08 April 2020
A very serious site for bettors and nice customer service