4 / 5
13 December 2019
Comment from uk.trustpilot.com
Nick G. excellent service. quick and straight
10 December 2019
Happily took my bets but once I won they decided to hold onto my money and force me to prove who I was and made me wait till it was good for them to give me my money.
04 December 2019
Excellent customer service
02 December 2019
Customer service staff telling me different things.
I asked if it was possible to self exclude from casino on live chat as this is possible with other bookmakers and 20 minutes later my account is restricted pending investigation. After I had said on numerous occasions I don’t have a gambling issue and if it isn’t possible, I want to keep my account open.
Before the closure I had placed football bets. Stakes £150 - Total get back 440, I was assured by customer services all placed bets would be settled and my I could make withdrawals. I was told I would be contacted over the weekend. Monday morning nothing. 2nd call to customer services, they tell me I can’t withdraw the balance on my account and I also can’t speak to a manger.
During the week and even on Friday when I lost money did I ring up moaning about saying I want my money back ....... No. Things should be fair.
29 November 2019
live chat was unreal how quick my query was answered and resolved, great service
27 November 2019
Total unprofessional team, my advice don't trust them.
Deposit £50-won 1200 , withdrawed money asked for verification ( when you deposit never asking for verification ) , send 10 times ID and they closed my account without any reasonable argument .
Tried to open an account only to be locked out before I could get into it. I had to contact them to find out what was wrong. Sent them required ID but was then told by another email that I would be excluded from bonuses and promotions - that's before I've even logged in never mind placed a bet! Next thing they want is a photo of me holding up my ID. Dread to think what it is like to make a withdrawal.
Constantly having to send documentation to verify account ,am awaiting a £150 withdrawal ,wondered why money hadn't appeared in my pay Pal account after 3 days ,so contacted mansion bet and was told to photo my debit card and send to them ,I find this incredibly bizzar ,i have never had this with any other on line betting sites ,make me wonder if I ever get a big win will I get paid out all a bit worrying thinking of just giving up ,I mean what's the point in handing over all this money and getting nothing in return who's the mug here none other than me I think .
26 November 2019
Contacted Ivan on live support and query was dealt with within a minute
Are you saying that there was sanctions put on my account this in the email because I wanted my information I don’t understand
25 November 2019
I have to say I was quite enjoying using this site until my recent experiences over the last few days. Firstly while playing blackjack on live casino I had a hand of 20 where I clear my clicked stand however I was dealt a card (clearly nobody would take a card on 20).
Then I had a balance in my account and without even placing a bet it disappeared.
When i raised this with them they advised me my balance was showing as a minus and there was a glitch that had occurred at their end.
3 days later and still not resolved. Scary you can have a balance which can turn to zero for no reason and they put it down to a glitch.
It's certainly made me think twice about how I use in future
21 November 2019
fast payout. good odds. and second to none when it comes to customer service. 10/10
20 November 2019
Not a bad site with decent odds.
I will say the football betting needs some work as you have to manually go in to each fixture to do your bet. Would be so much easier if there were coupons for over 2.5 goals or over 0.5 first half goals. Makes it a bit of a chore at times putting a bet on
19 November 2019
they limited my bets on the first day of opening the account so closed it not worth the hassle plenty more sites that dont do this.
Good site with lots of different markets available
Poor Website, awful odds , useless customer service.Based in a tax heaven.
first class service
Great firm who lays a bet
18 November 2019
very hard work to eget up and started
Amazing!! Free credits. Easy navigation.
Good support line. Fast withdrawals.
Don’t start winning as they will delay paying out
Complete waste of time this site unable to access my account to review my winnings from a nufc football match
First class service
Spoke with Nick, he was not very helpful and polite but very quick at resolving my issue. Made the experience easy and pain free. Thanks nick 🙂
Customer experience with mansion bet has been great , anyone I have spoken to has been very helpful. A couple of issues with offers not pulling through but overall a great site
Fender Strat HM
Nikola R is always of great help and very professional
MansionBet are not like any other online bookmakers.
They genuinely care and provide exceptional customer service on a personal level and treat you with respect.
I simply would not go anywhere else.
Thank you MansionBet.
quite good although not the fastest site out there
Used for about 2 weeks , no problem first of all then asked me to validate identity etc, did that then Had an email to say that all was received and ok , to then get an email asking to see how much I earn a year and month which I found a little strange so decided to not use anymore , also site is very hard to use especially placing football bets it’s very difficult as they don’t have coupons
It was good they done a security check then helped me with adding my welcome bonus swiftly
Website can be a little hard to navigate and I sometimes have to chase free bets. They do have good offers though and the live chat operators have always been helpful.
Really strange rule regarding the free bet saying it must be paid via bank card and not PayPal. Not a fan of how you select you stake for each bet. Other thank that it's ok but not the best website I've ever used
Quite a good online bookie but site very clunky and slow. Also having to change odds preference every login is a pain.
Briefly spoke to a customer service agent about not receiving promotions and they very promptly sorted it out and credited my account immediately. Very happy with the service so far though I am a new user! :)
Great odds and awesome support. Thanks Peter G.
Made a mistake with a bet doing 3 doubles instead of 1 treble - called them to ask if they could kindly cancel it but told NO and I should be more careful next time.
Found the customer service team rude and abrupt.
Then the suspend my account and I have emailed in all my documents and still not heard back.
I have deposited around £200 and had a balance of £100 and open bets so I will not be letting this go at all.
I hope they can turn this around as I quite like the site and understand there will be some issues with service from time to time.
I cant fault Mansion Bet. There bonus was as described the deposit and withdrawl both smooth and quick transactions.
10 October 2019
Within three months I’ve gone from recommending Mansion Bet and praising their fast withdrawal period to writing a one star review. Today I deposited an amount, no problem but to withdraw I’m required to provide this, that and tother. Surely the principle should be enforced if necessary before a transaction is made. Also customer service was appalling, even closed my account without permission. THE CUSTOMER IS ALWAYS RIGHT?
09 October 2019
Overall the website seems fine however they take ages to withdraw to money. Still waiting for my withdrawal to be processed and it's been 3 days. Not good
08 October 2019
Great support. Good bonuses. I really enjoy the site . Quick withdrawel also. I just had good experience when I reached out to support. Very fair site. Will stick with these guys for sure.
07 October 2019
Peter J Bailey
30 September 2019
Query sorted in no time, good service.
27 September 2019
Great site with quick payouts and good bonuses for custom.
More often than not winnings is transferred into my bank account within 24hrs and bonuses nearly every week for just answering a phone call.
26 September 2019
I have a great relationship with VIP manager Shea who always calls me when he says he will and treats me respectfully as a customer. I am always informed about new products and potential benefits and I’m a very happy customer.
18 September 2019
So far so good 👍🏻
Good site. Small issue with withdrawing but it was for my own protection as I'd switched payment methods so good to see that the security dept is on the ball. An explanation from my end and I'm sure some checks at their end and it was processed after 48hrs so all good.
15 September 2019
Managed to sign up and bet even though I used details that registered with Gamstop.
They ask for proof via screen shots. I've sent these 4 times now and they just sent robotic responses asking for proof again.
Probably shouldn't be saying this but if your registered with Gamstop and you want to play... This site is for you.
I cannot sign up to any of the other companies such as SkyBet, Coral, Bet365, Ladbrokes, William Hill and even the smaller ones.
Have put in a complaint with the Gambling Commission.
Also, the casino/Vegas is baaad. I was spinning at 1£ per spin and highest bonus win was £38.. I'd won way more than that on other sites using 40p a spin before my ban.
12 September 2019
I have won my bet and get the money. So everything was fine.
11 September 2019
Right from the start mansion bet have been excellent
They give great bonus free bets in there award club every Monday
There customer support is great
Best betting app by far
Good service and prompt with payments
Always pay without fuss. Great online chat team. Easy to use website. 10 out of 10
07 September 2019
It took nearly a fortnight to get paid £200 winnings and then £60 paid into pay Pal without consulting me ,when I asked why ,I was told it was to stop money laundering ,so bizarre ,never experienced anything like this before .
Made me feel like some kind of gangster very very strange indeed .just in process of withdrawing another amount will see how long this takes ,never had any trouble with other sites .update just checked Pay Pal account and £250 out of £400 winnings have been paid into Pay Pal ,this is bonkers.
05 September 2019
Good Customer service
02 September 2019
Takes too long to receive winnings paid into paypal without consulting me which took even longer and in two different transactions very poor
Excellent site, fast payout, great games!
I like the setup of the site, maybe more coupons for football like btts, over under goals coupons for easy to select options
Football prices are very poor also
👍 great service & easy to use
01 September 2019
Great support from the site! Helped fix my mistake! TY
29 August 2019
Sorted very quickly. Professional and polite! Great service.
27 August 2019
Don't let me place bets after a few wins.
26 August 2019
Great site with plenty of bonuses and free bets, couldn’t fault it.
Time will tell if you has good has the positive reviews
19 August 2019
First of all I have to say that odds are never been in favour to gamblers in any where. But the thinks I found your company that you are straight forward with what you do. Loose or win you do deliver your service without delays. Especially your customer services 11 out of 10. All I wish for is to watch all the life events. Thanks for allowing me this opportunity.
Got my account restricted after a couple months not point in signing up
14 August 2019
Great stuff, quick withdrawals
09 August 2019
Mansionbet has a super great website. Nice looking layout making it easy to find anything easily. They have a customer service that runs from 9am to 11pm, more so, they got a functional email, telephone number and live chat also running from 9am to 11pm. Frankly the only problem with this bookie is the mobile app.
22 June 2019
MansionBet provides its new customers with a welcome bonus. For its new customers placing bets, MansionBet offers a promotion that provides the customers with the opportunity to get an extra 50% of the original amount of money deposited in the site. Though not a very popular betting site, it is trustworthy as it is licensed under the UK Gambling Commission (UKGC). Users can make withdrawals between £10 and £10,000. However you can only use a debit or credit card to receive payments.
22 April 2019
Only negative is the mobile app:(
19 April 2019
They take an ok bet amount! The layout is great !