4 / 5
09 July 2020
Comment from uk.trustpilot.com
Day light robbery.
First they failed to honour there free bet promise. I emailed and a chat with advisor and finally it got sorted.
When I wanted to withdraw my £52 of win, nothing came to my bank account for 4 days. Finally I emailed and got a reply for verification. I send the verification doc and to my surprise I received on £27, the rest amount they have stolen under some stupid excuse. Masionbet should be banned from operating online.
THIS IS THE WORST COMPANY I HAVE IN MANY YEARS OPERATING IN UK.
I m going to put a complaint and take it further eventhough it may cost me money and time.
This fraud pratices should be stop to protect people's money.
Emailed support @ mansionbet.com as the replies state on 29 June 2020. Auto-reply says will aim to respond within 48 hours. it is currently 9 July 2020 and no response. I appreciate things can take a little longer at present due to Covid, but not even an acknowledgement give me no faith I'll ever hear from them.
08 July 2020
Absolutely hideous company 1/2 on that they won’t be in business long WADE IN. WADE IN
Their website allowed me to place multiple free bets on the same selection, even though deep down hidden away in their terms and conditions this was not allowed, and they knew full well that they would not pay out on any winnings. They took away £112 worth of winnings and the free bets which I was credited. Stay well away from Mansion Bet, nothing but crooks.
AVOID AT ALL COSTS. YOU BEEN WARNED
I registered and uploaded my documents and took couple of days to verify it.
Then I wanted to bet on football my I got an error that Max win allowed is £1!!!!
I talked to support they say you can play in casino instead.
Very terrible site for betting.
I recommend to go for a genuine betting company
07 July 2020
Stay well clear,
Have withdrew twice, 1st time around 3-4 days went by with the withdrawal saying pending so thought I would live chat, they said they need documents to confirm ID thats’s fine however would of been nice to know? Then waited another 2 days for that to be confirmed. Second withdrawal a week later, pending again after 5 days so live chat to them they said they need to see picture of the bank card, once again would of been nice to know? Sent that off still waiting now for that to be confirmed....
Honestly the worst experience I have ever had with any online site I have ever used, I won over £140 on 4 bets which I withdrew immediately and after 5 weeks, calling them on the phone twice and messaging their support team on 9 separate occasions I have only received £60 of my winnings. Avoid this betting site at all costs.
06 July 2020
Absolutely farce of a company deposited £100 withdrew £300 then access denied to my account with £130 worth of bets open I received £200 of the withdrawal no sign of other £100 stay away company is ridiculous username Chelsie777
05 July 2020
i really wasn't sure if i would be able to get help for my query, but it was not only resolved, but literally in a matter of minutes. he was so helpful, and made everything so easy. definitely a perfect experience for a beginner. so thank you :)
Signed up for an offer for the races. Just a warning for anyone who lives in a flatshare who does this. If one of your flatmates is already signed up you do not get the offer . The first guy lied yesterday and said the offer hadn't come through due to site maintenance. Today's told me it was because someone in my household was already signed up. Glad I didnt put anymore money into my account after the initial bet waiting for the others to come through.oh and then they ask if you have a problem with gambling... erm no which is why I was complaining that I had to spend ten pounds to get the free races when ten pounds usually lasts me a full day if I'm having a day out at the races.
Opened an account and the promised free bets were not credited.Then it took 3WEEKS to get my money back from them.This involved countless emails and long waits for replies.Mansionbet will happily accept deposits but as soon as you attempt to withdraw it is a different matter.Plenty of other online bookies who honour free bets and promos will be getting my money from now on.Please do not open an account with these conmen.
02 July 2020
I’ve actually had an account with them for 2 years but I rarely use them. I remember when I opened the account they advised that no identification would need to be provided until £2000 has been deposited/withdrawn. The first withdrawal I did with them then I still had to provide ID and this was a long drawn out process.
Now, I used them for the first time in 2 months and I have attempted a withdrawal of just £20. This has been pending for 7 days now as they’re awaiting further ID. I’ve responded to them THREE times and they’re ignoring me every time. There’s absolutely not a chance they’re getting any further ID off me. Nothing has changed at all on my account since I was first verified so it’s clearly a stalling tactic. Also, other reviews on here advising they sometimes ask for ID two or three times, during separate occasions, which is completely ludicrous.
I have also noticed that they reply to some people’s comments below advising that this is “industry requirements” for ID. They need to have a look at their industry requirements again because they’re talking complete BS. They have to verify you nowadays, due to the GC guidelines, BEFORE you are allowed to deposit. GC even confirm this online and over the telephone.
Basically, if you want to ensure you get your money back and you want to use a fair and trustworthy bookmaker then just go elsewhere. They’re absolutely muppets.
Please don’t also reply and advise me to email you because you haven’t responded to my other emails so why would I expect a response now?
01 July 2020
Absolutely disgraceful and very very bad service for customers. First no bonus if you deposit via paypal (New customer) and second is below -
I did £100 on 10 fold accumulator return was £10080 9 won and last game was 2-0 up from half-time (needed over 2.5goals) but they never once gave cash out option like other bookies do like bet365 or skybet. It was suspended from the point I placed bet to the end.
AVOID!!!!! I Heard they won’t pay out anyway, even though had I won, I wouldn’t have been able to withdraw by looking at the reviews overall.
30 June 2020
great service - really helpful and happy to resolve issues
29 June 2020
AVOID THIS SITE LIKE THE PLAGUE!
Joined and placed a total of £25 in bets and did not receive the welcome bonus. I won money off my £25 bet and tried to withdraw. They said they needed security documents which i provided them with, they come back and said they needed additional documents and photo of me holding my ID. Again, i provided them with this, i placed further bets to be eligible for the £10 free bet promotion however on the morning i was due to receive my £10 i got an email stating:
Following a routine review of your account at MansionBet, we have taken the decision to revoke your eligibility to participate in promotions and receive bonuses and/or free bets. Please note that promotion eligibility is at the sole discretion of MansionBet.
It has now been a week and they still haven't processed with my withdrawal.
They are the worst site i have ever used, they wont be around much longer.
I received excellent service today when I made a mistake with one of the offers. They fixed the issue even though they did not have to according to the terms and conditions. Thank you to Peter G
27 June 2020
Took 3 weeks to confirm documents, was told they’re ere incorrect and then told otherwise. All that was a hassle.
But your call centre agent Savin was 10/10. Absolutely brilliant
Rip off merchants
Opened a new account that was supposed to come with a free bet. Then got this email 2 days later....
Following a routine review of your account at MansionBet, we have taken the decision to revoke your eligibility to participate in promotions and receive bonuses and/or free bets. Please note that promotion eligibility is at the sole discretion of MansionBet.
I paid £10 in, had a bet & they wouldn’t honor the free bets. AVOID
Not as if it hard to have a bet online these days now is it.
26 June 2020
Really bet platform and run business by cheat
Stephen Robert Jackson
Placed £20 ON A BET AND WAITED FOR MY BONUS BET, NOTHING CAME SO i CONTACTED THEM BUT THEY NEVER GOT BACK TO ME
24 June 2020
I bet on a treble (1 horse, 2 football teams) i was told that because i bet on a treble best odds guarenteed was not available. Then i got told it was but because i bet before 10am it didnt count. Didnt give me free bets from signing up and customer service staff are rude and havent a clue whats going on
25 June 2020
Everytime I try to log in, a pop up says access denied please contact live support. Tried emailing them with no reply, in the automated response it says u should recieve a reply within 48 hours. It's now been 4 days. Cant get on live chat because they've blocked my account with no warning. Avoid at all costs
23 June 2020
Never use them! Won £60 as a new customer using a free bet, they decided to pay £20 and cancel £40 of the winnings without reason or communication. Instead they emailed saying they had cancelled any new promotions but with no explanation as to why they were refusing to allow the withdrawal. I've never used them before and have only used a single other bookies for the past year.
22 June 2020
Steer well clear! Shocking company I did the welcome offer and won 187 pounds but they refused to pay the full amount, deducting 110 as I had 3 of the £5 free bets on the same horse at Ascot!! Buried deep in the t&c well out of view it says only 1 selection per free bet. Then restricted me from all future promos after challenging them re the issue. Untrustworthy do not use!
Shocking bookmaker. I Won on a lucky 15 and whilst they say they offer best odds guaranteed, Lucky 15's are a system bet and not included apparently. All 4 of my horses prices drifted meaning I should of had an extra £300 ish but because they buried this rule in there terms and conditions I got the original prices!! AVOID!!!!! Stick to the better known bookies who actually pay best odds guaranteed on most bets! Lucky 15 is a popular bet type for god sake!
Awful, have taken my money and after a win have the withdrawal "pending". Have contacted live chat 3 times over 3 days, different excuse each time. Still waiting. I have strong suspicions they are trying to fob me off. Won't give up though,all chats screenshoted, and my next move will have to be Resover.
But for anyone else seriously, A V O I D !
EDIT: All my Docs have been sent off for over 4 days now and holy wooooo have just read all the other reviews! As many others have commented.
The 5 star reviews are worrying - Notice how all of them have no thumbs up (helpful) and rave about the fast payouts. The whole thing is D O D G Y !
Won't let you withdraw winnings and make your free welcome bet expire before they accept ID.
21 June 2020
Absolute joke of a company. Advertising all over internet for new customers deposit £10 get 4x free bets. I deposited £20 via Pay Pal . Later , another £20 by card. No free bets. When I contacted firm , they told because first deposit was by Pay Pal and not card, I was ineligible for free bets.
Nothing they can do about it. Absolutely no reason why except in t's and C's. Why do they let new customers deposit via PP? Is this a scam ,?
Avoid this firm at all costs.
20 June 2020
Be very careful signing up with any offers. My experience was simply that I didn't go through the terms and conditions with a fine tooth comb and therefore didn't qualify for the offer I thought I was getting. It's not illegal, but it doesn't make me want to do any more business with them. Buyer beware.
Still waiting on my money as no sign of it yet.
Been waiting days.
Spoken to customer service and supposedly should expect to receive the money any day but no sign of the money.
Only been with mansion for 10 days. And then I get an email saying no more promotions and no more free bets so dont opt in. I've hardly used any promos they had barring the opening offer. If this is the way they treat new customers then dont become one. Try better bookmakers out there. Mansion clearly dont care about their customers.
I don’t understand some of the bad reviews but it’s Trustpilot and even bet365 only has 1.6 rating. I’ve been with Mansionbet for a while but only started depositing decent amounts recently while I haven’t had much look they offer plenty of sports and in play market with good prices. The best thing about them is the free bets they offer for loyalty which is great since I only start depositing over a week ago. I would recommend
Signed up with this site because they offered paypal as a deposit method, wasn't interested in bonus's anyway. They accepted a small deposit and everything seemed fine until i attempted to withdrawl my winnings.
Only a very small amount, 5 days later my withdrawl still hadn't been processed, so checked to see if i'd recieved any mail from them, nothing, so i contacted them via live chat and was told to complete the kyc check (something that in the sign up was said wouldn't be checked until i'd withdrawn 2k, now i have no issue in providing kyc information (a resonable level of) when requested, but it wasn't requested until i forced the issue by contacting them. It has now been 12 days since i sent my kyc info, they didn't even acknowledge this until 4 days after i submitted them. In which i recieved an email containing the following sentence.
"Thank you for sending us your documents, your case is currently being reviewed by the relevant department."
I object to the use of the word "case" for a start, the only case that needs investigating is why you don't pay out in a resonable amount of time.
They also stated they'd contact me if they needed further information, which they have not. I have repeatedly tried to contact them via live chat over the past few days but its not working at all just an infinite timer. I've never had so much trouble with a bookie.
Mr Chris Mcguinness
19 June 2020
New customer offer a fraud, stake £10 it says to get £20 in free bets ,each way acceptable so bet £5 eachway my horse was 3rd got £9 back but no free bet .After 24 hours of trying to connect to there live chat I get told each way had to be £10 e/w.
Then I was told I had to put another tenner in to draw out my £9 because the minimum withdrawal it £10. Then they changed there mind and said they'll pay me the £9 but it will take upto 5 days to go in my account,
WHAT A JOKE!!!!
NEVER EVER USING AGAIN!
Promo was sign up deposit £10 and get £20 in free bets after the £10 bet had settled.
Did not receive my freebet so I contacted them to be told I do NOT get my free bets as I used PayPal.
First and last time I ever use them.
Terrible Service, easy to take your money but refuse to pay out £ 45,000 winnings!
18 June 2020
AVOID. Signed up for the £20 free bets welcome offer and deposited £10 with Paypal to make a bet. The small print apparently shows that the deposit must be made by debit card... £10 is £10!!! Others having trouble with the small print and withdrawing money so avoid this company at all costs. Spoke to customer services and they've said there's nothing they can do so ignore the fact that they'll respond to this making out they're about to provide me with some good customer service. Thieving con artists
Scam, scam, scam. Do not deposit any money to this bookmaker. They just don't pay out the winnings.
17 June 2020
Exact same problem as Jamie had. Hiding behind T&C's. If they had been more honest and upfront I would probably have kept the account. So I really don't trust them. Account closed
Signed up for the stake £10 get £20 free bets offer.
I bet £5ew on a horse and didn’t receive my free bets. So after 3 hours of trying to get hold of their customer service, I’m told that to qualify for this promotion with an each way bet it would have to be £10ew and a total stake of £20.
That was hidden within their terms and conditions, I basically feel like they’ve stolen £10 off me. Won’t be using them again.
16 June 2020
Bad bad bad I deposited £10 won £77 tried to withdraw £87 they have deducted £49 and sent me £37 don’t use them
Signed up to the new customer offer, and got a free bet. Won my bets and attempted to withdraw the money. Withdrew 115 and got sent back 60, with no explanation at all. Joke of a company. What normal betting company doesn't pay out winning bets? Absolute stealers.
15 June 2020
Don't pay out on won bets so what is the point in using them?
13 June 2020
Very good service quick payout very good service
Truly shocking bookies. The worst I have been with. Saw an advert to sign up with their new customer offer, placing £10 bet to receive a number of free bets. Upon accidentally placing £9 at first, they refused to void the bet despite most bookies having no problem voiding. I acknowledge this was my fault anyway. After depositing more money, I realised you can only place bets of £1, £2, £3, £5, £10 etc. No In-betweens. You cannot place £4, £3.50, £4.95 etc as most bookies allow. You also cannot withdraw anything less than multiples of £5. Completely inferior to other bookies. You cannot get live match updates, you cannot stream any matches, you cannot see clearly any in play stats or results of your bet. The layout of this app regarding in plays is ridiculous and inferior to anything else. The nearly ten bets I placed, 0 of them offered a cash out at any point during the game. After hours of monitoring these games not one second could I cash out anything. The live chat team was rude and condescending and I look forward to wasting my money (haha) elsewhere. Worst betting app/company I have ever used.
12 June 2020
I opened a new account deposited £10 and won £26
Mansionbet didn't credit me with my open account offer of 2x £10 free bets.
They are now refusing to send the balance of the account to me.
The account was verified upon opening but they are now making it impossible to withdraw by asking for various forms of ID and photographs of me holding bank card and passport.Why is it so easy to deposit with bookmakers then difficult to withdraw ? Anyone thinking of opening an account with these jokers better have a DNA sample ready to access any winnings !!!!!!!!!!!!!!
08 June 2020
I'm seriously impressed with the enhanced customer relations experience with MansionBet. There is no doubt that this company is starting to rival even the legendary customer service of Fitzdares, as the gold standard of online bookmakers.
Shay, in charge of customer relations at MansionBet has obviously brought this huge improvement from what existed previously, and the result is quick pay out of winnings, the laying of a decent wager without fuss, and a wide range of sports markets. This is a high compliment when the general experience punters have of high street online operators is poor in the extreme. Bravo MansionBet!
04 June 2020
Everything I have experienced with mansion bet has been excellent so far and would recommend highly to others.
Bad service. They allow you to deposit as much as you want but later on they start verifiction process. I have never seen something like that. I was verified a number of times over 6 months kept sending new documenents. Lately they went another step ahead and wanted me to confirm the source of income. Which I did I send them my payslips and as you can guess they wanted more...I have sent them my business statements and a proof of running a business and guess what..They say send us more..?! Now they want statements from all my bank accounts...Jokes..! Next time you know they’ll want to know your shoe size and social media accounts. I am not having this unless applying for a mortgage! That info can be shared, sold, everyting you can imagine. Avoid at all cost!
31 May 2020
Always a very welcoming bookie. Always on the mark and very competitive on the odds front.
My only drawback is the cash-out mechanic. It doesn’t work. Not even an hour ago I had an accumulator set to come in with one match left. I tried to cash out for a handsome return and was met with ‘REJECTED’ for the five minutes I spent trying. When the result stopped going my way it came back but wouldn’t even let me cash-out for some 8p. If cash-out is important to you it may be worth taking this sort of thing into account. This is the third and final time this has happened to me.
Ionescu Andrei Bogdan
28 May 2020
No free bets offered. cash out not offered on all bets. Cant watch races when you've placed a bet
Easy to use, pay back prompt
25 May 2020
World of a difference between MansionBet & 32Red Sports in terms of the simple things punters really want. Lay a decent bet without any ridiculous restrictions, pay winnings promptly and excellent customer service.You can read reviews of both companies on here, but the player experience truly will reveal what is fact and what is fiction. Shay, head of customer relations at MansionBet is doing a stellar job..
19 May 2020
Excellent site, been with lots of other company’s in the past excellent customer care can’t fault at all 5 stars
16 May 2020
Staff are very helpful, always very fast to respond also which is great. Good website
13 May 2020
Awful. Doing their upmost to avoid paying out on a bet.
I had a good treble win.
Suddenly after multiple deposits, NOW they wanted multiple sets of ID documents to verify my account. Interesting they don’t ask for these while your losing money...
Part of the treble bet finished as WON, but for some reason they never got the information from the providers so have not settled the bet. Shared multiple sources of confirmation on result, but the refuse to settle or even speak to the providers to get the result of the match confirmed.
One to avoid at all costs.
12 May 2020
Easy to use betting platform, good offers, and no issues withdrawing funds.
06 May 2020
01 May 2020
I opened an account with mansionbet yesterday and the account was automatically verified so I proceeded with depositing through my paypal account and played around with a few different bets. Luckily I won a couple of hundred pound but now mansionbet had restricted my access and are refusing to payout my winnings, stating that I need to call them to discuss my account over the phone.
They are scam artists. They willingly take your deposits and when it comes to payout they restrict access and put obstacles in place to avoid paying out.
28 April 2020
they dont limit your stakes to pathetic amounts like other bookmakers if you win a couple of bets. much better
Bet365 allow you to pick out 4 build your bets and add different single markets in one whole acca this site doesnt plus theres not much markets to bet on when comes to sport even due to corona ye need to get with times and maybe compare between sites and what your doing wrong
27 April 2020
I’ve been self excluded since 2018. I recently opened a new account on their international site which is owned and run from exactly the same people. I’m registered with Gamstop as are mansionbet. I used the same info when up account.
They let me play without any protection. I deposited and lost €950. I then contacted customer service to let them know of their error. They shut it down straight away.
Will I get my money back ?
05 April 2020
Any of you guys get your money sorted I still haven't got mine
04 April 2020
I made 2 deposits over 3 days ago I have been in contact 6 or 7 times keep on telling me they are looking at it I'm getting sick of them it's never their fault if it not back in my acc by 2more I'm going further about them have to say worst site iv used
02 April 2020
Super service and some great offers!! Would highly recommend.
31 March 2020
Sites been down 4 days I made a withdrawal Friday and still not received it, yet when I ring customer services they can’t even tell me if it’s been processed and state it could be days before the sites working....joke!!
Absolute disgrace... site down 4 days. Customer service have stopped even responding to emails. No info or truth given just vague excuses of”maintenance” . Clearly something serious has happened and I’m deeply concerned about my balance and withdrawing it should the site ever go live again. If a bank withheld your money for 4 days and stopped you taking your own money there’s be a huge outcry and even bigger negative publicity but as ever gambler aren’t seen as people just cash cows.
I’ve been a Mansionbet customer for some time now and have my own account manager. I really feel let down by the company right now. The site went down just about the time I had a 4 fold winning bet meaning I couldn’t access my winnings. I’ve contacted my account manager and customer services on Twitter and by phone. I’ve been hung up on before I even got a chance to speak. I just want some clarity and truth about what’s going on. Have you gone into liquidation. Are you looking for a new 3rd party IT company ( I know I would ). 4+ days without service is only acceptable if we the loyal customers are being kept in the loop. Instead, like mushrooms we are being fed s*** and kept in the dark ! Cmon Mansionbet. Deliver please. Prove me wrong. Apart from that I would’ve said I’m happy with the site although the mobile app is pretty poor and the desktop site not much better. Suffers from lots of glitches and lag. The account manager is the the saving grace here. Fair with free bets etc.
29 March 2020
Site been down 2days and no information on what's happening very bad customer service experience and wouldn't recommend at all more then likely a scam
25 March 2020
I generally bet on horse racing and many bookmakers now restrict you totally within weeks some even just days. I've had my account with them for some time now and I've found they are ok and will take a bet of £25 each way with generally no problem-some restriction on bigger prices. They offer best odds guaranteed and have other daily offers. One of the better bookmakers out there these days and I would recommend.
18 March 2020
15 March 2020
i really enjoy using this site for some harmless betting. the odds are always good and when things go wrong the staff (Nick R) always on chat to help and resolve issues whee they can.
13 March 2020
12 March 2020
10 March 2020
Opened an account to use during Cheltenham. Just off live chat to be told the account has been restricted after 1 10 euro treble. No explanation given other than it's a traders decision. Avoid & save yourself the hassle.
07 March 2020
Poor, didn't even notify that stakes were limited
04 March 2020
opened an account recently and used my partners email as im locked out of my own which raised suspision i expect.
But i provided all the neccesary documents after being allowed to deposit several times and make a profit.
I was then asked to hold my ID up to my face which i did and even make a phone call to verify further security measures.
I havent heard anything back in 3 days now im thinking this is because i have money in my account that they dont want me to withdraw?
never had this problem with other sites so i would suggest AVOID!
25 February 2020
good betting site - no issues with payment.
24 February 2020
22 February 2020
The 5 star reviews must be made up, terrible company. Do not understand the concept of customer service at all, always unhelpful on the phone and email, have a policy where the mangers do not come to the phone, today couldn't deposit they said management decided to do it my account was told was to verify my details confirmed several times by email and called them still wasnt put back to normal so emailed the to close the account and they said was done - most companies try to retain customers by appeasing them.
Stay away poor service, do not honour offers, cashout rarely works, live chat never works not that they would help anyway
21 February 2020
Restricted to one bet per race, wasn't even allowed to place two ten pound bets on same horse, they only allow you to bet if you're a loser
20 February 2020
Good markets, customer service and bonuses
13 February 2020
Some little things that need tweeking but overall this is a great site to use.
09 February 2020
I really do question the good 5 star feed back.. asked for my verification in PDF I send that they then say no we cant accept pdf so send picture taken from my phone to be told they don't accept that either.. have used many gaming sites and NOT 1 has been so problematic. ( SO NOT NEW TO HAVING TO VERIFY MY ACCOUNTS). never had any issues verification of documents so now sitting wondering if I have been scammed
04 February 2020
Excellent 5 stars
30 January 2020
All positive reviews are from people working for them. Stay away from this money grabbing site. Tried to contact online chat. Half hour waiting time! Lol worst ever online casino experience
I urge people NOT to sign up with this company. Held onto funds for several weeks despite my deposits doubling what im trying to withdraw, and uploading verification.
Asked for verification on withdrawal (against the rules of the equally inept and probably more corrupt gambling commission), yet still allow me to gamble and place bets. Passports, driving licence etc have been supplied and heard nothing.
22 January 2020
DO NOT JOIN THESE UNFAIR SCAMMING SCUM OF THE EARTH. IF YOU WIN THEY WILL NOT PAY YOU!!! THE 5 STAR REVIEWS ON HERE ARE 100% FAKE TRUST ME STAY AWAY FROM THIS WEBSITE.. DO NOT DEPOSIT ANYTHING YOU WILL NOT BE ALLOWED YOUR WINNINGS THEY WILL DEFINITELY BE MAKING UP SOME SORT OF LIE.. TRUST ME. **AVOID AT ALL COSTS**
Mateusz Marcin Lukaszczykiewicz
19 January 2020
Great customer service and enjoyment
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Daniel Christopher Livingstone
17 January 2020
AVOID THIS ONLINE BOOKIES. I JOINED THE BET 10 GET 30 OFFER THEY HAVE AND I BET 10 AT ODDS OF OVER 2.0 AND WON BUT THEY WILL NOT GIVE ME THE 2X FREE 10 BET AND 1X 10 CASINO FREE BET. THEY LIE SAYING I DIDN'T GO THROUGH THE PROPER LINK WHEN I REALLY DID. ALL OF THESE 5 STAR REVIEWS ARE FAKE TOO. MY USERNAME IS 112DAN91 THIS IS A REAL REVIEW TRUST ME DO NOT JOIN THEM. IF YOU DO JOIN THEM AND THEY DO THE SAME TO YOU MAKE SURE YOU CONTACT IBAS AND THE ADVERTISING STANDARDS AGENCY AND THE GAMBLING COMMISSION ALSO. 17/01/2020 - 14:45
Very helpful live chat. No waiting.
13 January 2020
Closed account with no explaination
02 January 2020
Honest staff, very reliable. Usually receive a bonus for activity which is great.
01 January 2020
Best online betting out there.
31 December 2019
Scores on basketball at least two minutes and 10 points out so be careful. Nothing live with these bets
Signed up through a Facebook ad. Got what was promised with the free bets and casino bonus. Good range of sports and inplays to bet on
30 December 2019
Very generous welcome offer with decent odds and excellent customer service. Definitely recommended if you fancy betting online!
29 December 2019
Absolutely terrible company they send you an offer and they never work then you have to battle live chat and there service is the worst you will ever experience I got through to Savin M and he was useless and in the end what he said I had to do I didn’t have to do and it took 25 mins for the relevant dept to respond to him and get it sorted avoid at all costs.
23 December 2019
I find Mansion incredibly easy to use and have the most rewarding promotions around.
Join mansionbet from an advert on instagram that had the promo bet 10 get 30 on freebets. Didn t receive my freebets. I've send one email with the link that I use to login and printscreens but they are not interested in my problem. I have accounts on almost every betting company in UK and never had this problem. Really weird and really bad experience.
21 December 2019
Excellent customer service, great site with plenty of choice for everyone (Nikola R)
18 December 2019
Great customer service! Instantly through to an adviser, who was able to deal with my query right away
Slow. Scores are about 20 mins behind. Slow withdrawal. Promised free bets for registration but then told that was through a promoter not the official site. Would not recommend
13 December 2019
Nick G. excellent service. quick and straight
10 December 2019
Happily took my bets but once I won they decided to hold onto my money and force me to prove who I was and made me wait till it was good for them to give me my money.
04 December 2019
Excellent customer service
02 December 2019
Customer service staff telling me different things.
I asked if it was possible to self exclude from casino on live chat as this is possible with other bookmakers and 20 minutes later my account is restricted pending investigation. After I had said on numerous occasions I don’t have a gambling issue and if it isn’t possible, I want to keep my account open.
Before the closure I had placed football bets. Stakes £150 - Total get back 440, I was assured by customer services all placed bets would be settled and my I could make withdrawals. I was told I would be contacted over the weekend. Monday morning nothing. 2nd call to customer services, they tell me I can’t withdraw the balance on my account and I also can’t speak to a manger.
During the week and even on Friday when I lost money did I ring up moaning about saying I want my money back ....... No. Things should be fair.
29 November 2019
live chat was unreal how quick my query was answered and resolved, great service
27 November 2019
Total unprofessional team, my advice don't trust them.
Deposit £50-won 1200 , withdrawed money asked for verification ( when you deposit never asking for verification ) , send 10 times ID and they closed my account without any reasonable argument .
Tried to open an account only to be locked out before I could get into it. I had to contact them to find out what was wrong. Sent them required ID but was then told by another email that I would be excluded from bonuses and promotions - that's before I've even logged in never mind placed a bet! Next thing they want is a photo of me holding up my ID. Dread to think what it is like to make a withdrawal.
Constantly having to send documentation to verify account ,am awaiting a £150 withdrawal ,wondered why money hadn't appeared in my pay Pal account after 3 days ,so contacted mansion bet and was told to photo my debit card and send to them ,I find this incredibly bizzar ,i have never had this with any other on line betting sites ,make me wonder if I ever get a big win will I get paid out all a bit worrying thinking of just giving up ,I mean what's the point in handing over all this money and getting nothing in return who's the mug here none other than me I think .
26 November 2019
Contacted Ivan on live support and query was dealt with within a minute
Are you saying that there was sanctions put on my account this in the email because I wanted my information I don’t understand
25 November 2019
I have to say I was quite enjoying using this site until my recent experiences over the last few days. Firstly while playing blackjack on live casino I had a hand of 20 where I clear my clicked stand however I was dealt a card (clearly nobody would take a card on 20).
Then I had a balance in my account and without even placing a bet it disappeared.
When i raised this with them they advised me my balance was showing as a minus and there was a glitch that had occurred at their end.
3 days later and still not resolved. Scary you can have a balance which can turn to zero for no reason and they put it down to a glitch.
It's certainly made me think twice about how I use in future
21 November 2019
fast payout. good odds. and second to none when it comes to customer service. 10/10
20 November 2019
Not a bad site with decent odds.
I will say the football betting needs some work as you have to manually go in to each fixture to do your bet. Would be so much easier if there were coupons for over 2.5 goals or over 0.5 first half goals. Makes it a bit of a chore at times putting a bet on
19 November 2019
first class service
Poor Website, awful odds , useless customer service.Based in a tax heaven.
Good site with lots of different markets available
they limited my bets on the first day of opening the account so closed it not worth the hassle plenty more sites that dont do this.
Great firm who lays a bet
18 November 2019
First class service
Complete waste of time this site unable to access my account to review my winnings from a nufc football match
Don’t start winning as they will delay paying out
Good support line. Fast withdrawals.
Amazing!! Free credits. Easy navigation.
very hard work to eget up and started
Quite a good online bookie but site very clunky and slow. Also having to change odds preference every login is a pain.
Briefly spoke to a customer service agent about not receiving promotions and they very promptly sorted it out and credited my account immediately. Very happy with the service so far though I am a new user! :)
Spoke with Nick, he was not very helpful and polite but very quick at resolving my issue. Made the experience easy and pain free. Thanks nick 🙂
Customer experience with mansion bet has been great , anyone I have spoken to has been very helpful. A couple of issues with offers not pulling through but overall a great site
Really strange rule regarding the free bet saying it must be paid via bank card and not PayPal. Not a fan of how you select you stake for each bet. Other thank that it's ok but not the best website I've ever used
Website can be a little hard to navigate and I sometimes have to chase free bets. They do have good offers though and the live chat operators have always been helpful.
It was good they done a security check then helped me with adding my welcome bonus swiftly
Used for about 2 weeks , no problem first of all then asked me to validate identity etc, did that then Had an email to say that all was received and ok , to then get an email asking to see how much I earn a year and month which I found a little strange so decided to not use anymore , also site is very hard to use especially placing football bets it’s very difficult as they don’t have coupons
quite good although not the fastest site out there
MansionBet are not like any other online bookmakers.
They genuinely care and provide exceptional customer service on a personal level and treat you with respect.
I simply would not go anywhere else.
Thank you MansionBet.
Fender Strat HM
Nikola R is always of great help and very professional
Made a mistake with a bet doing 3 doubles instead of 1 treble - called them to ask if they could kindly cancel it but told NO and I should be more careful next time.
Found the customer service team rude and abrupt.
Then the suspend my account and I have emailed in all my documents and still not heard back.
I have deposited around £200 and had a balance of £100 and open bets so I will not be letting this go at all.
I hope they can turn this around as I quite like the site and understand there will be some issues with service from time to time.
Great odds and awesome support. Thanks Peter G.
I cant fault Mansion Bet. There bonus was as described the deposit and withdrawl both smooth and quick transactions.
10 October 2019
Within three months I’ve gone from recommending Mansion Bet and praising their fast withdrawal period to writing a one star review. Today I deposited an amount, no problem but to withdraw I’m required to provide this, that and tother. Surely the principle should be enforced if necessary before a transaction is made. Also customer service was appalling, even closed my account without permission. THE CUSTOMER IS ALWAYS RIGHT?
09 October 2019
Overall the website seems fine however they take ages to withdraw to money. Still waiting for my withdrawal to be processed and it's been 3 days. Not good
08 October 2019
Great support. Good bonuses. I really enjoy the site . Quick withdrawel also. I just had good experience when I reached out to support. Very fair site. Will stick with these guys for sure.
07 October 2019
Peter J Bailey
30 September 2019
Query sorted in no time, good service.
27 September 2019
Great site with quick payouts and good bonuses for custom.
More often than not winnings is transferred into my bank account within 24hrs and bonuses nearly every week for just answering a phone call.
26 September 2019
I have a great relationship with VIP manager Shea who always calls me when he says he will and treats me respectfully as a customer. I am always informed about new products and potential benefits and I’m a very happy customer.
18 September 2019
So far so good 👍🏻
Good site. Small issue with withdrawing but it was for my own protection as I'd switched payment methods so good to see that the security dept is on the ball. An explanation from my end and I'm sure some checks at their end and it was processed after 48hrs so all good.
15 September 2019
Managed to sign up and bet even though I used details that registered with Gamstop.
They ask for proof via screen shots. I've sent these 4 times now and they just sent robotic responses asking for proof again.
Probably shouldn't be saying this but if your registered with Gamstop and you want to play... This site is for you.
I cannot sign up to any of the other companies such as SkyBet, Coral, Bet365, Ladbrokes, William Hill and even the smaller ones.
Have put in a complaint with the Gambling Commission.
Also, the casino/Vegas is baaad. I was spinning at 1£ per spin and highest bonus win was £38.. I'd won way more than that on other sites using 40p a spin before my ban.
12 September 2019
I have won my bet and get the money. So everything was fine.
11 September 2019
Right from the start mansion bet have been excellent
They give great bonus free bets in there award club every Monday
There customer support is great
Best betting app by far
Good service and prompt with payments
Always pay without fuss. Great online chat team. Easy to use website. 10 out of 10
07 September 2019
It took nearly a fortnight to get paid £200 winnings and then £60 paid into pay Pal without consulting me ,when I asked why ,I was told it was to stop money laundering ,so bizarre ,never experienced anything like this before .
Made me feel like some kind of gangster very very strange indeed .just in process of withdrawing another amount will see how long this takes ,never had any trouble with other sites .update just checked Pay Pal account and £250 out of £400 winnings have been paid into Pay Pal ,this is bonkers.
05 September 2019
Good Customer service
02 September 2019
Takes too long to receive winnings paid into paypal without consulting me which took even longer and in two different transactions very poor
Excellent site, fast payout, great games!
I like the setup of the site, maybe more coupons for football like btts, over under goals coupons for easy to select options
Football prices are very poor also
👍 great service & easy to use
01 September 2019
Great support from the site! Helped fix my mistake! TY
29 August 2019
Sorted very quickly. Professional and polite! Great service.
27 August 2019
Don't let me place bets after a few wins.
26 August 2019
Great site with plenty of bonuses and free bets, couldn’t fault it.
Time will tell if you has good has the positive reviews
19 August 2019
First of all I have to say that odds are never been in favour to gamblers in any where. But the thinks I found your company that you are straight forward with what you do. Loose or win you do deliver your service without delays. Especially your customer services 11 out of 10. All I wish for is to watch all the life events. Thanks for allowing me this opportunity.
Got my account restricted after a couple months not point in signing up
14 August 2019
Great stuff, quick withdrawals
09 August 2019
Mansionbet has a super great website. Nice looking layout making it easy to find anything easily. They have a customer service that runs from 9am to 11pm, more so, they got a functional email, telephone number and live chat also running from 9am to 11pm. Frankly the only problem with this bookie is the mobile app.
22 June 2019
MansionBet provides its new customers with a welcome bonus. For its new customers placing bets, MansionBet offers a promotion that provides the customers with the opportunity to get an extra 50% of the original amount of money deposited in the site. Though not a very popular betting site, it is trustworthy as it is licensed under the UK Gambling Commission (UKGC). Users can make withdrawals between £10 and £10,000. However you can only use a debit or credit card to receive payments.
22 April 2019
Only negative is the mobile app:(
19 April 2019
They take an ok bet amount! The layout is great !