4 / 5
12 June 2021
Comment from uk.trustpilot.com
Won 7000 on Karamba and they will not process our withdrawal ! They have asked for every document and more for verification and once they have got it they said couldn’t pay money into the certain card soo they put money Back into playing account .. I then requested too another card and they have now disabled my account and I am owed my winnings ! How are they still able to get away with this ! They need closing down !
08 June 2021
Absolutely disgusting site. Opted in for the bonus as first time user to be told that I’m a liar. I’m shocked at how rude these people are. Charged me for me putting money in there bank. This lot has put me off gambling for life. How this company can still operate with management like this is beyond me. Do not use this site unless you want to be treated like a fool.
02 June 2021
Let you deposit and play , dont give you bonus ,and when you go live chat they just say management descision, now the really bad part you have won with your own money so its withdraw time , now they need every document going to prove its you , but its ok not proving its you when making a deposit , oh and they charge you a fee to deposit and withdraw to ,
01 June 2021
Look at all these bad reviews. Listen people. We have to do something about all this. It seems like every so called '' casino'' steals money. Let's sign a petition to close this site.
27 May 2021
Absolutely disgusting customer service. I requested £200 withdrawal after them banking several thousands from me and even though I received confirmation that my account was verified my withdrawals was declined. They charge 2.5% when one is departing cash and 1% on withdrawals. These people need to be shout down and be behind bars. Absolutely thrives. There is never anyone there to answer your queries on customer services. I am going to report these scum bags. They've, liars and lazy. PLEASE DONT WASTE YOUR MONEY ON THESE THUGS. DECOITS!!!!
25 May 2021
If I could give NO stars I would, what an absolute disgusting scam of a company!!!!!
AVOID AT ALL COSTS!!!!!!
paul matthew robinson
21 May 2021
Excellent experience high fees when topping just let down about this site fast withdrawals same day thank you karamber
19 May 2021
Avoid this scum casino and its sisters by all means. It seems that law can't protect the clients when someone gets a good hit and wants to withdraw the money.
For a proof:
Search in youtube "Resolved" When an online casino refuses to pay
18 May 2021
I would rather look up at Gamble Nugget...
Karamba is ok but the payout is not in minutes so there are better companies I guess but you have unlimited withdrawals!
pay out not so fast
Attempted to scam Hypalinx. Reap what you sow. BEWARE! DON'T BET HERE!
This site is a fraud. These as well scammed couple of grand off me.
17 May 2021
Check the video on Youtube this casino does not payout.
16 May 2021
Check Hypalinks YouTube video
Check Hypalinks YouTube video - says it all really. do not use that casino!
14 May 2021
Terrible site, won't pay out your winnings unless you provide absolutely loads of documents, its just a con so they can hold onto your money, just watched hypalynx on tube talking about them, they won't pay out his winnings but will still let him deposit, avoid this site at all costs, you have been warned.
13 May 2021
Check Hypalinks YouTube video - says it all really
12 May 2021
Now i'm no conspiracy theorist but...
3 times in the last 2 weeks Karamba have offered me a live cashout on bets that were winning and have indeed gone on to win
They have also twice NOT offered me a cashout on bets that were winning and have gone on to lose
Tonight i had 5 legs up and one to go, no cashout offered, went on to lose
Happened 5 times now. What do they know that i don't?
Is football bent?
11 May 2021
Scummy Casino holding onto Hypalinxs 10 grand. Using AML for their own benefit. If they were concerned regarding source of wealth don't allow deposits. This review will be updated when Hypalinx receives what is rightfully his.
10 May 2021
Was suppose to get 100 free spins on sign up - or so you think. They then kindly tell you to read a very badly worded T&C's about the promotion even though the advert says "Upto £50 welcome bonus and 100 Free spins on first deposit".
Chat advisors kept shutting the chat and then eventually stopped responding to me.
in process of complaining to Gambling Commission. This company will not last long deceiving customers into false promotions.
DO NOT SIGN UP TO THIS. AVOID
09 May 2021
I would rather look up at Gamble Nugget...
Karamba is ok but the payout is not in minutes so there are better companies I guess but you have unlimited withdrawals!
pay out not so fast
26 February 2021
Played two very well know games, won 18 quid on one after 60 quid in. then played 50 on another won nothing. I feel so stupid, this site has crap reviews for a reason.....but I still let them have my money. I am a dumbarse!!!
09 March 2021
Would inevitably be zero stars but hey ho..... With the introduction of VAR I like to place bets on whether there will be a penalty taken in any given match Let's face it, it is a lottery whether the ref will award one.... There was a string of matches in which I was successful, approximately 12 out of 14 matches.... Guess what.... Karamba management decided not to make this type of bet available to me without any explanation as most likely win too much..... PS... My stakes were circa £15-£20!!!!!!!!!
Similarly. They run a free to enter competition open to all who have joined Karamba called Karamguess where you predict 4 scores every Saturday and Sunday for a month and then top 50 people are awarded a free bet from £25-£200.
I did really well from this competition and have had rewards averaging £100 per month in free bets....
Guess what 2????- Management have taken the decision to remove you from playing this free guessing scores game!!!!!!!
NEED I SAY ANYMORE!!!!!
Go to another bookmaker whose Customer service is 100% better than Karamba or Bet Regal(sister company)... Likewise their website is worst in history, constantly crashing, literally every 20secs or so culminating in it taking you about an average of 15 mins to get a bet on.....
PLEASE HEED THIS ADVICE!!!!!!
scam, they offer a welcome bonus then say you are not allowed it after making a deposit and making the bet as instructed and have many fees along the way
15 March 2021
it has been 6 weeks since i have requested withdrawal of my winnings.
they are continuly asking for photes etc.
I have sent over 15 different photoes, documents, bank statements etc... iam yet to receive my money.
DO NOT PLAY ON THIS SITE> YOU WONT GET PAID
24 March 2021
💥 WARNING 💥Keep away from from these cowboys, they are disloyal beyond belief, they don't honour there promises, very unprofessional, they don't reply to emails. Please KEEP AWAY FROM THEM, THEY ARE VERMON.
27 March 2021
Absolute garbage. Scams with their wagering requirements bull. Burn jn hell.
05 April 2021
Hello ,everybody .
Already made a comment before here about the charges in depositing and withdrawals that are really very bad.
But the last 3-4 times i withdrew money between 30£ and 500£ they processed it in 5 minutes after my cashout request and money was in my bank account next day!
So i have to recognise this to them!
And this is the most important for me ,fast and secure withdrawals.
03 March 2021
25 February 2021
This site should be closed down. They ate scamming people out of money.
Literally daylight robbery.
The promise of a bonus, you deposit your money and they block the offer. For no explanation at all!
28 February 2021
Karamba has been frustrating beyond believe.Ask for documentation that is not enough by there people they refuse to release the money. 100% NOT GOOD CASINO TO PLAY!!! I wouldn't recommend this casino. Ridiculous how long its been since I won the money . Wish they would send me my money all ready
I’ve only given one star because I have to! I won quite abit of money and it’s been 56 hours since I won it. Was told to wait 48 hours and if I needed to send proof (already have) it’s be the full 2 days and a further 2 days to check it! None of this is in their terms and conditions and they keep fobbing me off with a routine security check. Their advisors have constantly lied to me and I still haven’t received my withdrawal. DO NOT USE THIS SITE THEY ARE A JOKE!!!
04 May 2021
Lag on these games are awful..... Not received free spins after 3 deposits... Had well over 800 spins on one game won a dreadful £2.25....part of gambling I suppose but u don't even have fun on these it's just draining ur money... Don't mind losing odd couple of quid as long as I win a little but u don't even have that... This is my opinion DON'T WASTE YOUR MONEY🗑️🗑️💰💰
29 April 2021
I would rather look at Gamble Nugget... Karamba is ok but the payout is not in minutes so there are better companies I guess but you have unlimited withdrawals!
pay out not so fast
27 April 2021
Do not listen to the review by "Meme momo" this is a clear false review by the operator. There withdrawal times are extremely slow I work for an independent office and we know there withdrawal times to take up to 72hours just for processing! So meme momos claim of 24hours is a misleading attempt by the operator to lull you into depositing. Also providing identification documents is also an insidious effort to make you wait as long as possible for your withdrawal, in hope you deposit more in this time. There actively making it hard for you to receive your winnings. I do not have a karamba account and this is for good reason!. I've reviewed many accounts tested the slots live casino, games casino, withdrawal times and customer service and responsible gambling policy and there awareness, and left reviews on them,
but this site needs no testing and must to be avoided.
Try- admiralcasino. Mrq.com, slots heaven, these are genuine sites.
As for karamba we are watching!
10 April 2021
I am writing this review because I see so many negative ones on here and I want to let potential new customers know my experience.
Firstly I sent all my identification off to them before I withdrew my winnings and this was all verified the next day.
When I went to withdraw my winnings it stated I still had some wagering to do which i get because they’ve given me free spins on a game, all other casino sites do exactly the same! So I carried on playing for abit even won an extra £250 along the way so I was pleased.
Withdrew my £700 yesterday and has gone into my bank this morning (less than 24 hours).
I found my experience very good and all these bad reviews shouldn’t put you off.
Customer service is terrible and new customer bonus is not clear at all
16 April 2021
Scaaaam !!! AspireGlobal run this casino . So don t even take a shot !!! Avoid HOPA , KKARAMBA , GRIFFON,GREENPLAY , BILLION CASINO . They run this sites so better to go for the others much popular and big chances to win and withdraw you money without any problem . Here you have the casinos run by themhttps://mr-gamble./en/platforms/aspire-global/ you goona tanks me later. Best of luck all !!!
23 April 2021
signed up try placing a bet on horse racing maxbet 1 pound. a business decision they said without placing a bet and have to pay for deposits and withdrawals stay clear guys.
09 April 2021
100% scam. Customer service is a joke. Very awful people.
11 April 2021
I found this site very unclear as to terms, it failed to mention at the onset that a minimum deposit had to be maintained. It was also formulated to give minimum winnings, I picked first, third and fourth horse in the grand national my return of just £18.75 (for £25 stake) !!! I only wish I placed my bet with ordinary high street bookie. Do not recommend site.
23 January 2021
I opened an account 3 days ago with karamba and deposited and won a sports bet, and got my £20 free sports bet instantly which I lost. But that's life...
Anyways, I did come here to see reviews after I withdrew for first time, and was worried after seeing all these reviews.
But karamba did not cause any fuss whatsoever with me, all I did was upload my documents before they got chance to even ask me for them via their online upload documents part of my account.
It was within 1 day they sent me armail saying account verified and my cash out was sent for processing, and because I deposited using visa debit card, my money was in my bank INSTANTLY with visa direct.
That's my experience. All facts.
Not a scam site. Only negative i would give is the deposit fee and withdrawal fee. But hey ho.
18 January 2021
Are you searching for Real Bet tips?
I have experienced fixed match and fixed match gave me all the money I have, I made over a million dollars within the last one month, a guy on Instagram called Yeri_bets45 helped change my life, and he made me win all the money I got! If your looking for fixed match I recommend you message him if you wanna win!
16 January 2021
Utter scam, have my email and information, I want them to delete!
PLEASE LISTEN TO ALL THE BAD REVIEWS....I just opened an account and I'm experiencing the same as most people are stating.i wish I read these reviews before joining.STAY AWAY FROM THIS PATHETIC EXCUSE OF A SITE.
08 January 2021
DO NOT USE THIS SITE
Deposited £10 I won quite alot and met there wager requirements it's been nearly a week and I still cant withdraw any of my winnings customer services just keep gobbing me off with a technical hitch
07 January 2021
Iv had the worst exspeirence with fthis company. I used my boyfriends card to deposit. They asked for verification with a hand written letter saying it’s ok from my boyfriend, fair enough. So I did this and send all the documentation 3 times everytime I’m declined. Iv sent my id mine and my boyfriends picture of the card Iv screen shotted my deposits took a picture of the letter sighted by both as requested. I even took a picture of my boyfriend holding the card they dident ask me to do that but I did just so they had a bit extra verification that it was just someone else. Nope everything declined makes no sense The funny thing is the withdrawal is for £50 iv been waiting nearly a month now and still no progression with the withdrawal I don’t know what else to do I suppose they make life hard for people. They quick to take the money but not so fast to help you receive it. Honestly this is the worst site Iv ever been on. I understand the security but iv done what’s been asked and they still ignore me. I’m so outraged a comapany can do this take your money then not want to give any back. I found a lot better sites then this one. THE worst betting site in he uk by far and as for the rating on here it just goes to show.
Scammers offer welcome bonus when you sign up of bet £0 get £20 bonus so I opened a account bet £10 losing the bet so they get my £0 asked them for the bonus they then told me the company do not offer a welcome bonus😡🤬🤬🤬 so they get my £10 and can’t withdraw the other money I put in for 90days and charge a fee to withdraw my money
SCAM DO NOT GET INVOLVED WITH THIS COMPANY
05 January 2021
This company requires investigating. Free offers are not awarded, irrespective of meeting the T&C's, and rejected due to 'management reasons'. Ah but the 'good' news is that they will still allow you to place unrestricted bets on a site that's full of bugs with the obvious intention of maximising your deposits but not honouring any winnings and / or rewards.
Scam company. Steer clear. You have been warned.
04 January 2021
Been waiting on a pending withdrawl for 2 days. Got an email to say I’m verified and when I requested a withdraw I was asked for my card I deposited with. I send this off as soon as I got the email and my transaction is still pending. Been on chat and sent them an email but no reply from them. They were no checks when they took the funds from me but when I want to withdraw I’ve been left waiting. I’ve sent all ID and proof of card I used and the funds have to go back to but they’re still holding my money. I feel this is bad practice as they charge you to deposit and withdraw and when you want to withdraw that drag their heels to stop everything going through
27 December 2020
Do not play on this site ,bad and confused graffics.
play on bonus and in reality play on my real money.
Waist of time and money.
Worst site ever played,games are not in full versions (other site has more futures to allowed more chances to win/play).
26 December 2020
DONT WASTE YOUR MONEY!! There’s a reason why there’s so many bad reviews take note..
I joined a couple of days ago but didn’t deposit until tonight, waiting to see if I needed to send Id docs etc. Deposited about half hr ago with £10 and had £30 to play with plus 50 free spins on starburst.. it’s all gone within half hr and I always play the lowest price spin poss ie. starburst I play 10p I needed to wager about £700 I don’t think I even wager £100. To put this in to perspective I put in £10 at mirror bingo and had £20 to play with and managed to wager over £1000/1200, (they had stupid wager requirements) I can’t quite remember and I still walked away with over £100. Karamba are crooks, I think I’ve played on most sites now and these are probably the worst. Needless to say I’ve closed my account and if you have sense you won’t open one at all!!
Oh and my 50 free spins on star burst I won £1.55 and needed to wager 50x so £77.50 I managed about £3 woohoo and on telling my wife, she said she also closed her account on sign up to. Stick to the main stream sites who are properly looked into
23 December 2020
When all efforts seems hopeless, i finally got blessed with Mary. She kept her promises. I was really skeptical towards her at first but thanks to this great platform it worked out beautifully. She was able to reclaim my money as promised. you can reach her via
(Mismary 247 atGee )
20 December 2020
Have you been searching for accurate betting tips, here is the solution, I met this guy on Instagram called cole_tips, this guy has made me won over 200,000 dollars within the past 1 week with his betting tips, and fixed match, am happy to say that am now financially free! An exciting thing with this guy is that his bets are for payment after winning, you only pay him once you win! I recommend this guy to everyone searching for betting tips
18 December 2020
Złodzieje!!!! I Oszuści !!!!!
13 December 2020
I actually lost hope on real fixed matches and betting tips in the past until a met a guy who referred me to a guy on Instagram called Cole_tips, believe me this guy called cole_tips made me win so much with his betting tips, I made over 400,000 euros with his tips! And an amazing thing with him is that he offers payment after winning for his bets
03 December 2020
Back a few weeks ago I left a really nice nice review about this betting site I take back every thing I said about this betting site . It's a complete rip off charges you you put money on and charges you to take money out 😣😣 do yourself a favour don't bother with it .
02 December 2020
normally don’t feel comfortable investing online but because the company I worked for downsized due to the pandemic and I was one of those affected. I had to invest the money I had left. This company refused to pay me my earning. I was so sad because I had no other money left. I was advised to contact emmasophia903 . Com and I’m glad I did because within a week, they helped me get my money back
21 November 2020
Not gonna use karamba anymore. Only used for about 2weeks the obvious problems with this site is they take commission from your deposits so you have already lost before you play @ 2.5 % per deposit and if you do win and withdraw you need to pay £1 withdrawal fee.
The odds for sports bets are with the average standards but its possible to find slightly better odds else where too.
19 November 2020
This is a pure scam company their sportbook odds at their site are the worst comparing to the betting industry.
17 November 2020
Excellent customer service . Excellent betting site . I can't fault this site it's one of the best betting sites I have been on . I must say if you read all the one star's they might put you off .but honestly brilliant site 💯%
Dom I Brien
15 November 2020
Please anyone who reads this do not join this site!!
Customer service is terrible they constantly lie telling you to expect emails which never come .
I tried a withdrawal 2 weeks ago found out I'd withdrawn to wrong card .it took over a week to get customer service to change it.
Then when I did withdraw there was a message on live chat saying payments might be late due to alot of people winning!!
My withdrawal for £800 once changed to correct bank took over the 5 business days! Contacted customer service they said my bank might have declined payment! Phoned my bank they had not received any payment from karamba so I was shocked to find later that day an email from karamba.com saying funds were being returned to my account as they were declined by my bank! ( blatant lie!)
Contacted customer services again and they said I would receive email to explain what's happening ( never came)
Tried to withdraw money again only to find karamba had blocked my card meaning I had no way of withdrawing money! Once again contacted customer service they said I would recieve email!guess what! It didn't come!!
This company should be banned I warn everyone not to use them! It's the worst company iv EVER USED!!
11 November 2020
Terrible customer service! I've been a loyal customer for the several years. Apparently I had a platinum membership , joke. I couldnt get for 11 days stupid 60 pounds withdrawal ! I've contacted via email Karamba casino 3 times and no answer at all ! Today annoyed with them I've decided to close my account, so I've open a chat, explained the situation in one message(told them also i want to close my account) and a person just answer me that they closed my account....no explenation, not even trying to hold a loyal member ! what a terrible service
09 November 2020
Simply this company are the worst out there and that is saying something.
Can’t do a simple Paypal withdrawl been going on now for 5 days lying to the member telling them it will go into the account on Friday then Saturday then Sunday and 100 per cent Monday absolutely disgraceful.
The rudest customer service imaginable absolutely clueless rude and lazy and don’t show any empathy whatsoever and seriously are so backwards it is untrue.
Account managers who tell you you can contact me at anytime never available managers not replying to emails just blatantly ignoring you and withholding people’s winnings that are fairly won and have the audacity to charge for Paypal deposits when they can’t even get a withdrawl correct or want to.
Seriously do not go near this company they are so bent it is untrue just had the rudest agents Ol who just cuts you off without trying to put herself in the members shoes which is empathy which is there job to do but they don’t care and don’t know what good customer service and attention is.
She is not the only one Ju so rude tries to justify her colleagues lies and actions honestly it’s shocking and I don’t know how they are getting away with how they treat people who choose to use their company and trust me they won’t get another penny out of me especially when they treat people like this. They wonder why people get frustrated on chat and have to use inappropriate language which I don’t condone and I’m ashamed in some of the fruity language used but seriously you would do the same with the amount of lies that they have told and done.
I have had a email outstanding with higher management for 3 weeks no reply and no reply on this since Friday after being told your priority and get this they lie about the withdrawl stating it’s been sent and try to blame Paypal and I’m informed this morning through a agent on their terrible live chat oh we have issues with PayPal simply shocking go Bet365 best out there.
08 November 2020
Scam company frauds held back my 140 pounds which I won football bet. Was messaging for hours after the bet won asking for my money, then went on a slots game which said i had free spins, played them and now they are telling my I used my whole 140 pounds which they hadn’t even payed me yet. DO NOT USE THEY WILL NOT PAY YOU IF YOU WIN!!! And also why on earth if a 2.5 percent deposit charge in place? Joke of a company never come across one as bad
Can't fault the website really good and good games but the only thing is I've updated my documents and it's still has not processed my withdrawal but waiting if the can get that sorted I would very happy recommend this site to everyone
05 November 2020
This website is confirmed as being a scam DO NOT USE IT!
Let me explain how the scam works.
1. They will apply bonuses to your account without your knowledge even if you have requested to remove all bonuses.
2. They will make you wager unfair amounts. And use bugs as an excuse.
3. They will ask for verification docs if you try to withdraw and always decline them.
4. If you try to argue with them, they will close your account and pretend that you requested it to be closed so if you try to make a charge back it looks like you are in the wrong and access to your information is impossible.
They will rob you and try to make it look legit.
Please do not use this site.
30 October 2020
Fraud! Used these and fraudulently withheld money
Advised passport had expired and wanted me to go get a birth certificate to be able to withdraw my winnings after already advising me my account had been validated
Do not use these under any circumstance
27 October 2020
Terrible platform, Rob you, ie..
£10 Bet at 4.1...normally returns you £50,Karamba does not return your stake. You receive £40. Daylight robbery, screen grab available if requested. Document uploads needed have to be perfect or you don't get your money, if they aren't good enough for minor tech reason they don't tell you and you don't get your money, been a nightmare getting my £340 payout and still haven't got it after jumping through hoops. W@nkers.
26 October 2020
Over the past few months, I've played on a couple of online casinos. Some I've won, some I've lost. Fair game.
Most (Read: all but Karamba) casinos will verify your identity within minutes to 2 days. From there, you can withdraw and expect the money to be in your account within about a week. NOT WITH KARAMBA!
On September 29th, I won 2500$ on the site. GREAT? Guess again.
Upon winning, I proceeded to follow the cashout procedure, enter the informations required for a wire transfer and send along a couple of documents for identity verification. All is well so far.
The required documents are fairly standard, driver's license, bill from the past 90 days, picture of the CC on file.
Now, it's been almost a month and my ID is STILL NOT VERIFIED. They've requested more documents, another copy, told me my card had been cancelled and that I needed to provide proof that I no longuer had the card (I still do and use it everyday) so I sent them pictures of it multiple times. At this point, I'm pretty convinced it's about to be a case of identity theft.
My withrawal request is still pending and even after providing all the documents they could ever ask for and talking to (useless) customer service every couple of days to check on it, they either tell me I'm missing this or that or it's with another department for verification and there's nothing they can do to speed it along.
You may win a large amount on this site but don't expect to actually get the money.
18 October 2020
I didn’t wanna say this here but I wanna help people looking for real fixed matches and betting tips, message YERI_BETS on INSTAGRAM, this guy made me rich with accurate bets! You won’t regret messaging him
If i could rate this one star I would. Absolute scam of a site. Deposited quite a lot of money on this site. Went on to find account disabled. Messaged chat to be told I requested for it to be closed on the 9th of October. This was on the 11th that I messaged them. The 10th is the day I spent over 1000 with them. So how could I have deposited on the 10th if my account was closed in the 9th. I was still playing on the morning of the 11th for them to close it on the afternoon. Getting nowhere with chat just keep sayin escalated to higher management. Jave not had one email off them about what had gone on. Disgusting but I will not give up. How dare they tale my mo ey when my account was supposedly closed by me!!!!
13 October 2020
Joined Fueledbyforex back in May when things were getting hit hard with covid. I had money troubles and using their automated algorithm EA was a worry-free way of generating some income. Some say that automated services cannot be guaranteed, you are right but this product is 10/10 consistent each month. The owner is a great guy, and just being able to utilize him as a resource in itself is valuable
09 October 2020
I reccomend this site to all those who play sensibly &dont expect miracles and are as everyone should be - a sporting loser when things are not in your favour. I win and lose and of course I prefer to win - but I enjoy playing when I come to it and take it in my stride. Play responsibly and be a good sport! What's with all the ranting anyhow?
One of the best sites to play on don't listen to the 1 star reviews because this site is good.. i won £60 and it was in my bank next day.. and the next day I won £170 which will be in my bank tomorrow definitely recommend this site and they are helpful to
I joined a few weeks ago and when I read some of the bad reviews I did think twice - but now its my turn to say what i think - I disagree with many of the bad reviews. i have had no problems with my account at all. The games are much the same as many other bigger sites and I have no problem accessing them - or getting paid out when I win.
Its random - these guys are not banks - they dont give away money - they give out fun! So if you think youre going to win a fortune - who knows maybe you will - but kets be honest its rare! Just have fun and dont scream when you lose. We all lose - and thats the cost of the fun.
A quik review to say I have had some problems but customer service went out of their way to help me! Thanks again all guys
If only many other sites were as good clean fun as Karamba! I play a few times a month and have had no problems at all. I dont usually write reviews either but I wanted to set the record straight as far as my experience goes - too much negativity building on this fun lovin casino.
08 October 2020
The dealers on Karaba live are probably much the same as on other sites - but for some reason,I keep coming back to karamba. I like the promos - the deals and the money-back each month - I've played plenty of tables in my time - but this site keeps me entertained royally.
I am an experienced player - I have selected to play on a lot of Casino. I last played Hills / Ladbrokes / Coral etc. Now play Karamba. It felt like it was time to lighten up really. Karamba put the fun back into it for me. I reccomend it.
Karamba is a strange name but not a strange place to have fun. I played slots and cards and loved it. Too many losers giving this site a low-grade review. C'mon! All these sites are pretty much the same - this one is one of the better ones!
I joined a few weeks ago and when I read some of the bad reviews I did think twice - but now its my turn to say what i think - I disagree with many of the bad reviews. i have had no problems with my account at all. The games are much the same as many other bigger sites and I have no problem accessing them - or getting paid out when I win.
Its random - these guys are not banks - they dont give away money - they give out fun! So if you think youre going to win a fortune - who knows maybe you will - but kets be honest its rare! Just have fun and dont scream when you lose. We all lose - and thats the cost of the fun
OMG! I am in love with Karamba live casino-the speed the games - the presenters and the rush! I do game carefully and I don't stake my shirt -but I flutter and I enjoy it!
Karamba is a different kind of casino really - one that doesn't take itself too seriously! - BUT - it certainly packs the games in and gives big love to Slots - which are my favourite games. I had no problems over the months I've been playing on this site
I joined Karamba three months ago and have been a fan since day one. My first withdrawal was fast and painless.
Document processing took a few days but in the meantime I enjoyed playing. Great slots with some info on the games and how they play. I recommend anyone to try Karamba.
07 October 2020
Do not go on this site do not deposit a penny
1. They charge a fee for depositing
2. Their site crashes regularly
3. Get verified and get no wins
They let you withdraw money, takes a while though. As soon as you’re verified the odds of you winning are so low it’s ridiculous how sites like this constantly seem to be getting away with it. It’s outrageous.
Please no one use this site, I’m not someone’s that’s annoyed because they haven’t won I just genuinely think this is the worst site I’ve ever used.
30 September 2020
These guys are absolute clowns. I've had an account for 2 years and yes I had to jump through hoops to get my money like everyone else. I won a £50 secure bet token with the KaramGuess promotion, happy days I thought. The bet lost but I didn't get my money back - hmm that's a bit odd. Went on to live chat and apparently bonuses have been disabled on my account? The support agent (his name was Pavlo) could literally see the bonus in my account (as could I) so how are they disabled? I got given a bonus, used the bonus, yet bonuses are disabled - how does that work? So that's £50 lost. The support agent kept saying it was my confusion. What the hell? I got given a bonus and used it and apparently I'm the one confused? I'm reporting them as this is against the law. I was never aware bonuses were disabled.
EDIT: Cannot write a script better than this. Went on live chat again after 10 mins and the new support agent literally gave my money straight away. Bonuses confirmed disabled (nothing in my account or any emails tell me this though) so I have absolutely no need to use these scammers ever again. Please avoid these scammers.
28 September 2020
I give this site a 1 star because I can't give it 0 stars that it deserves!!! Please do not deposit on this site its a complete con, I always play on sites like this but never come across a site that clearly sets there main income on conning people.!!!!!
DONT DO IT ,
So I think the site is OK how ever the handicap odds are shocking u get the same handicap at bet365 and other sites yet here your odds are 1.72 1.60 bet365 20/23 10/11 not sure why this is but surely its not good for business??
Scam wouldnt even waste ur money iv put loads in this site dont even give u a game bonus on any of the games iv now closed my account much better casino to play than this
27 September 2020
Don’t tend to write reviews but would advise people to avoid this company if they can - despite the generous offers. Violate a number of guidelines with prompts like Bet Now plastered all over their site. Sent me an offer for bet 50 get 60 with no terms in the text and a generic terms page with no info about the offer. Their CS rep Natalie first told me it was because I used PayPal to deposit, when I told her this wasn’t in the terms she said the offer expired. When I told her the communications didn’t say when the offer expired, she turned off chat and emailed me saying I received bet 20 get 25 and that I should be attentive when taking offers next time. Shocked by how poor the service was.
24 September 2020
One off the worst online website. Deposited £270 no pay what so ever. Chatted to customer service saying im not happy with this and they reply we have closed ur account down. Ripping off scum bags advice for everyone dont use this site. Play Better sites like virgin games or bet365.
19 September 2020
I have signed up to almost 100 gaming sites, and this is one of 3 that i would not use again!
The reason for this is the 2.5% deposit fee,
This seems unnecessary, this is the only site i have found that charges deposit fees, although karamba are transparent about this! They make it very clear about the fee before you commit to the deposit which is good!
on top of this, you can not withdraw anything (including your cash balance) if you have an active bonus!
I am happy loosing money on these sites, as thats the nature of gambling, but i don't agree with loosing money before you start!
Apart from that customer service was ok, and quick to respond(live chat)
15 September 2020
So I'm doing the rounds. Best way to position my experience and assessment is that these guys are stock standard at best. They are in line with most of the hack gambling sites. There's no endeavour for customer service to look or help at questions (a real example is bonus) i joined chat and said id like to close the account due to a number of inadequacies, one of which the promised bonus never materialised, the rep simply agreed to close rather than saying sorry ill look at why you haven't received your bonus). Among other poor user experiences is the almost non existent 'in play' feature, they shouldnt offer it if the markets are largely shut during play, its almost impossible to get in play bets on. Skip these guys.
After reading reviews I was unsure signing up with a lot of negative comments, but I have had no issues at all and customer support are great and live chat really good and helpful. This is a great site I would highly recommend trying them and see for yourself. As like any site it’s a gamble and this one is a winning one for sure🙂 send your correct documents for verification and you will have no problems. FAST CASH OUTS!!
12 September 2020
Followed a "Bet £10, Get £20 in Free Bets" advert in the google search results. Followed the process and registered through that page. At the end of registration there was a second offer advertised "Bet £10, Get £15 in Free Bets". Didn't know why I saw that? Went to the promotions page and see a "Bet £10, Get £10 in Free Bets" article. Hmm..
Asked in chat and they had absolutely zero interest in helping correct the problem. Chat conversation was abandoned by multiple customer service representatives without a resolution. Have received much better service from every single other sportsbook around. Glad I avoided depositing, they are very shady.
11 September 2020
Never win only want deposits = scammers
06 September 2020
Once I managed to send acceptable I.d my withdrawals were paid straight away. Great customer service on chat so a very good experience.
04 September 2020
Karamba offered a welcome bonus after my first bet. I made the bet, then asked why I hadn't been given the bonus. Apparently the management had decided to stop bonuses being applied to my account. No reason given. No refund. Don't touch this company with a barge pole.
02 September 2020
Just another bad casino, games crash all the time, technical error, poor games selection, not very good at all
29 August 2020
Hi guys , I never leave reviews but after reading so many negative ones I thought I should. I deposited £50 Thursday won £600 and withdrew the same day I’ve just checked it was In my bank today (saturday) obviously you need to upload docs but do this before so you’re not waiting around. Can’t fault the site at all. I think as long as you follow terms and conditions everything is fine.
25 August 2020
I was willing to give them a go...
My experience can be best explained by my 15 min chat:
You have reached customer support. Please type your query below and a representative will be with you shortly.
Hi and welcome to livechat, my name is....
I have just signed up to the site and made first deposit of £10. I have read the welcome bonus terms and believe I should have been credited "instantly" with 100% bonus match and awarded free spins. I have not yet received the bonus
Are you okay to wait a little bit more please ? :)
you are welcome :)
I've checked your account and noticed that it is opt-out for a welcome promotion. There should've been a pop-up message during registration process which gave you an option to enable welcome offer.Please kindly note that once your account is opted out, you will not be eligible for any part of welcome offer. Thank you for understanding.
I did not opt out of anything
I signed up specifically for this promotion and so if it can't be offered then I will have to withdraw funds, and not use the site
I've checked your account and noticed that it is opt-out for a welcome promotion.
then that is an error on your side not mine, I certainly did not click to opt out, and there was no pop up
just a moment please :)
just a moment please :)
the terms and conditions clearly state "All you need to do is just deposit the money in your karamba.com account and you will receive this bonus instantly" I followed this meticulously
I see you have denied from welcome offer
I'm telling you I certainly didn't
and if this can not be rectified then I will end this now, withdraw and not use the site
I can see that you chose not to claim your welcome bonus when you opened your account.
When you open a new account, you have the option of not receiving the welcome bonus, by clicking 'later' at the end of the registration process. When you choose the option of receiving the welcome bonus, you are subject to the bonus policy.
again I was not given any options regarding the bonus when I signed up and deposited
there was no pop up
also the terms and conditions do not mention a pop up.
just a moment please :)
you can request the cashout for your deposit
Is there anything else I can help you with?
Thank you for visiting us we look forward to chatting to you soon.
Rubbish. Don’t be enticed into there new sites either. Hopa and hey spin. Stay well away. Take take take take take.
24 August 2020
Can confirm that this company is totally awful.
20 August 2020
Brilliant experience for me, made my deposit and got my free bets, won a few bets with my own stakes and the with free bet, I then sent the lot for withdrawal,, had to provide documents to verify my identity but this is normal practise for nearly all bookmakers theseday, it took about 4 days for the whole withdraw and verification process to be complete and the money was sat in my bank account. I won't hesitate in using Karamba again if they entice me back with some decent promotions. To say this firm has had a bad reputation for a while it might now be the case that they are cleaning up their act and getting on top of things. well done Karamba !
Rose (patriciamcdonald143) Gmail.
18 August 2020
Amazing that's all I can say,the money that I lost to this platform has been refunded back thank to Patricia who has been of great help to me
I will drop her details so you can also get back your money
13 August 2020
Username-Dankay241.i opened an account with KarambaSport and deposited £120.everything was great with the site and could not fault it until I won £900 and tried to withdraw it! Firstly they asked for all documents to confirm my identity which is expected.i sent all documents and more and received an email saying money would be in my bank account within 5-7 working days.However when I logged back into the account they had put the £900 back into gaming funds(to make u wager it again and lose?)ive requested it to go into my bank again but keep using excuses over documents.All documents I’ve sent are correct and valid but it seems they are trying every way possible not to pay out.im waiting for them to pay the funds into my account and will update my review when they do so.i hope this will happen soon and does not stop me betting with them as apart from this the site is quite good
11 August 2020
Won £160 then was told I needed documents which I have sent following all requirement needed and should have been approved, still saying pending which I am now worried about after reading all these bad reviews I was recommended through a friend which I am now regretting as I dont think i will ever see my winnings. Was extreamly quick to take the money without documents being needed which is silly.
DON'T WASTE YOUR MONEY WITH THESE THIEVES.
I deposit £600 over two weeks and finally won £400 on the casino. That was paid into my account. Like a fool I carried, and then several days later I won £750. I've been trying to withdraw it for 2 weeks now and they still haven't paid me. There is no contact number on their website and the email service and chat service do not exist. I have since been in touch with the gambling commission where a complaint has been logged, but nothing has happened so far. Going onto 3 weeks now. YOU HAVE WARNED.
10 August 2020
Never use this app/Website to bet. I opened an account to use the £10 bonus, made the error of depositing using paypal. Apparently if you use certain methods to deposit into your account affects whether you're entitled to the bonus. Customer advice wouldn't even say why thats in the small print. It just is, they then closed my account without me confirming it after they posed the question of closure to me.
09 August 2020
My husband has played on Karamba for years and has had a good experience up untill now, account has been closed but they can’t find a reason for this, also spoke to myriam on chat to find out why and she was very rude about it, she needs more training in customer service, I can’t fault anyone else that has helped him because everyone else seem polite, I don’t know if she had got out the wrong side of the bed this morning, asked for a complaint to be put in about her, was told they will escalate my husbands feedback, but who knows
GUYS NEVER DEPOSIT WITH THIS NIGERIAN SCAMMER! I DEPOSIT 50 THEN I WIN THE BET AND 30 DAYS AFTER THIS I DONT RECEIVE A WITHDRAWS.. MY FRIENDS WILL TARGET THIS WEBSITE WITH DDOS ATTACKS VERY SOON SO DONT WORRY ;) DONT FALL GUYS !
08 August 2020
Signed up deposited quite a few times got a few decent wins which ended up in withdrawing £700 which was paid out in under 24 hours also had quite a few offers for free spins and stuff so can’t complain. Fast withdrawals and decent games
03 August 2020
Total ripoff, do not play here. Won over 4000.00
they refused to payout
31 July 2020
Absolutely disgusting company, transactions of 6500 euros made on "my account" which I did not do. Yet they told me my email address and details had been self excluded from one of their sister sites which means that transactions under my details should not have been authorised in the first place. They claimed that the registration details were not the same even though my email, phone and address were stated as being exactly the same. Reporting them to the MGA and have already contacted my lawyer. Will sue them to the ground for breach of their own terms of declining transactions from self excluded accounts. They can say what they want, lets see what the gaming authority has to say.
29 July 2020
I deposited $50 ran it up to $5,500.00 playing roulette. Was awesome until i went to withdraw it.
Was told i had to play $4000.00 in bets on slots to qualify. So with reluctance i did.
When done i I tried to cash out $4000.00.
Then i was told i made to big of bets with there bonus cash which i did not even ask for when I did the deposit.
The next day they told me my withdrawal was declined and only returned my $50.00 to my account and they kept the the $4000.00.
DO NOT PLAY HERE
Total scam. I will be filling a complaint with Canadian gaming comission.
27 July 2020
23 days been in despute everyday for 150 withdrawl lost thousands to this company never mind there fees for deposit used mother’s card for 1 10 pound deposit then 2 week later when used my card again and tried to withdrawl they wantn verified after already done so Abt 7 month eryler same problem but not my mum doesn’t have driving licence or passport sent 2 photo I’d travel cards marriage letter plenty other documents they says was successfully verified now and finance team will sort it now they want licence or passport arter telling theym Abt 20 times doesn’t have any these and was told marriage letter would be accepted bearing in mind it’s been something different every day wanted my lost bank card it was lost had to get letter from bank showing it was lost and then wantn mums letter with signature then card then back to I’d again abs joke !!!
25 July 2020
Shockingly bad. Deceitful.
Very slow site also.
Deposited to receive free 10bet.... only then to be told I was a member of a ‘related’ site.
Took my money before telling me though! Criminals
16 July 2020
A big thanks to Karamba team who made every effort to sort out my account. It took a while - but once sorted the rest was easy. Ready for the weekend now and mob streamed sport.
Great choice of slots, fun graphics, would definitely recommend this site. The support team were really helpful with explaining wagering requirements.
Excellent casino and sportsbook. The site loads very fast and has a great knowledgeable support team.
Tried to sign up. Was accepted. I Then was advised by a very helpful customer service agent my account was fully verified . I can deposit and bet. I logged on. 10 mins before football started. Tried to deposit. Account was blocked. Due to me wrongly being excluded.. unable to place bet on time.. or atall. Lost out on.£138 winnings!! I believe this has been a spiteful action of an agent who works for an affiliate. I will wait until Karamba have dealt with my complaint before finalising my review. But as it was a manager who did this. Illegally I believe. I intend to take my complaint to Aragon international ltd. As I have been refused an account by 3 bookmakers now. Due to the " exclusion" I did not ask for. I did say " you may aswell close.my account down " when talking about an account with an affiliate bookmaker. At no stage should I be excluded. Any information Ka4amba need they are more than welcome to email me for this..I will happily comply.
15 July 2020
I have just tried to get the £10 bonus after depositing £10. I was told on the chat help that I had not opted in. They said now I had the account, I couldn't see the registration form again and do so. I told them I had looked for a bonus number, which I couldn't find, to add into a box on the registration form but had been unable to see one. The advisor could easily have accepted what I said and surely have helped me but there was not one ounce of empathy. They would not help me at all. They say they won customer service awards last year. Really? I find that very hard to believe. I withdrew my £10. After reading other reviews I wonder if I will get it back.
11 July 2020
App didn’t work and I got no sign up bonus, they just want your deposit. Never sign up EVER 👍
John Daniel Kelly
10 July 2020
Absolute SCAMMERS. Signed up to sports betting and went through bet 10 get 10 offer. Deposited 10 and bet 10. Now they won't apply the bet as say because I deposited via my card on PayPal.... BTW they charge a service fee to do direct from your card. Thieves.
Their T and Cs below the offer and bonus policy do not mention it can't be PayPal AT ALL.
Avoid these cowboys. I have lodged a complaint with the gambling commission
09 July 2020
Look up all casinos owned by Aspire Global LTD and stay away from them. In my experience, they seem to be on the side of the consumer (like all casinos have to nowadays) but they're really not.
They will make it as hard as possible to withdraw your winnings. Unneccessary verification, rude customer service, a lack of communication and a general money-grabbing feeling all put me off Karamba and other Aspire casinos for good.
P.s. you only have to look at their cut-and-paste responses on this page to these reviews to see they don't really care. It's actually kind of sad, they used to tailor responses to the reviews (see next page), but clearly have given up.
Goes to show when I point out their copy-and-paste responses they respond to me with the same response... lol if you're thinking about starting a business just do it, if these clowns can survive anyone can
I didn't see all these reviews before I signed up on Karamba. Now I regret it. If I saw them before, I would never sign up. I deposit nearly €3000 and I won up to €6600. Then I decided to withdraw everything. I had already uploaded all the needed documents, so Karamba told me my account was already verified and everything was okay. Even my Neteller account. After I put those €6600 to withdraw it took 2 days and a whole lot of chatting before they accepted the withdraw and took it to processing. I got an e-mail which told me that the withdraw would be finished within the next 24 hours.
After 24 hours nothing had happen. I contacted live chat. Suddenly I was told that it was within the next 48 hours. Not 24 hours. Well, okay then. Now it has gone almost 6 days and I still havent gotten my money to my Neteller account. When I talk to them about it, they say "Hmmm, something must have happened. We must figure out what has happenend and get back to you". I mean... what!?! So it seems like they "lost my money" somehow when they were going to transfer it to my Neteller account. What kind of a joke is this!?
So then they had to make a case for the finance departement to figure out what had happened and to get an answer it would take days. Many days. They say they can't call them. We just have to wait several days for an update. What is this nonsense?! If they don't fix this now, I have no choice than to report them and sue them. My lawyer in my country has connections in Malta, so we will have no choice than to sue them if they don't fix this NOW. They will not get away with this. Every time I talk to them about this they say the same thing: "We will get back to you on e-mail when we get an update". But I never hear anything. Its all lies. I guess they wait as long as possible to see if I back down and forget it, but I don't back down no matter what. I am gonna get whats mine. Now.
So people, stay away from this site. I have never had so much trouble with withdrawals on any other site.
08 July 2020
Awful! Registered for an account using a 'Bet £10, get £10 free bet' offer. I placed my qualifying £10 bet and asked on their live chat when the bonus would be credited. I was told that I was no longer eligible for bonuses and that it was a 'management decision'. They entice you in with offers but then remove said offers seconds after a deposit! I opened and closed my account all within about 20mins and I'm glad to say that I won't ever be dealing with them again!
AVOID AT ALL COSTS!
01 July 2020
Absolute charlatans. DO NOT USE THESE SCAMMERS. Never ever have I had an issue withdrawing with any other betting site, this one waits a day and a half then contacts you asking for so much ID, then they “reject” it for the most stupid incomprehensible reasons. Had an email at 8.am saying account verified, few minutes later asking me for more ID to be re-sent!!!! They certainly have no issues taking deposits but block you taking it. Customer service number no one answers, you’re left holding and holding. Live chat fob you off. I should have read the reviews before embarking on this website. If they think I’m going to leave £2360 with them
They are mistaken. I will go to the ends of the earth to recover my money. MGA IS BEING INFORMED, gambling commission and also will go to mainstream media if this is not sorted today, don’t they know the damage they are causing themselves???? Karamba, this is NOT the way to keep customers can’t you just be honourable and keep your client base? So unnecessary.
***reply to karamba; I am
Waiting for withdrawal of winnings and I withdrew money I erroneously deposited. What difference? So both. Makes no difference, you have completely stressed me out and reading reviews I am nervous. You are regulated by the same governing body yet you abuse this and make people jump through hoops to get money back. Why not verify new customers on application so they don’t go Through this abusive and stressful process? Been informed by withdrawal has been approved and I will update, if it’s not received by next Wednesday (that will be 8 WORKING DAYS BY THEN), the. Watch this space. I will never stop so May as well pay me my money back. You are a disgrace to the gambling industry. All live chat transcript was deleted by you so I have asked for this to be emailed.
***2nd update!!! Logged in to see status of my money withdrawals, says approved. But is asking me for additional ID, WHAT MORE ID DOES ONE HAVE? Have given; driving licence, passport, front and back of debit card, up to date utility bill. These people should be prosecuted for causing distress. Will update if and when funds received. Worst ever gambling site, ONE POSITIVE IS I WILL NEVER GAMBLE ONLINE AGAIN..., so thanks for that..,,,,
When writing this review, i'm writing as a whole for sites on the Aspire Global Platform, rather than just for Karamba itself.
I've been playing on their sites since December 2019, and have to say that it's been consistently the best playing experience i've had online, thanks to their consistent match bonuses, fantastic variety of games etc. Across their sites, they offer 100% new customer bonuses and free spins with a small minimum deposit of either £10 or £20 (dependant on the site). Match bonuses have a low wagering of 35x, and there's not a large number of games that are restricted when you have bonus funds.
It did take me a while to get verified on a few of the sites (Standard with all casinos), but once sorted the withdrawals were getting processed very quickly into my neteller, no hassle involved.
I've just had a fantastic few months on Aspire, but has come to a temporary halt as they've requested proof of wealth documentation (Due to the numerous deposits & withdrawals) and still awaiting a response, as well as an issue I encountered where I deposited on 3 of their sites, they were declined but the money did leave my Neteller and hasn't been refunded, but once sorted will remove this segment of the review.
Thanks and hopefully look forward to playing with you again soon!
28 June 2020
Opened an account using a new customer promotion. Free bet only available upon settlement of bet, despite this not being mentioned in the free bet conditions.
Website very slow, took forever to withdraw, I’m sure just a coincidence
Olu of Hackney
21 June 2020
I’ve put my username because I’m not just posting reviews for the sake of review Jeremiah67 . Dis organisation are out there to defraud you of your hard earning . Pls don’t place a bet with them . They charge you money to even deposit and when you make a withdrawal they declined it and hold your money for weeks . Pls stay away. I have opted for one star cuz that’s the only option available ideally I won’t give them any ratings. Also pls be aware that the organisation is linked to different or several companies trading using different company name . To conclude I have issued them a notice to proceed to the small claim court to recover my money. The sad thing is that I’ve not won a penny I’m only withdrawing my money that i deposited. Pls don’t use dis organisation or any associated company. Good luck
14 June 2020
I recently emailed the UK gambling commission to get clarification on the rules that companies like Karamba are obligated by law to follow in regards to the provision of ID. This was the reply I got.
As you are more than likely aware we introduced new legislation 07 May 2019. The new rule is that all GB licensed gambling companies must fully verify a consumers age and identity before allowing them to place a bet.
They can do this by using electronic checks, such as checking credit referencing agencies and the electoral roll. If the check is successfully completed electronically, consumers will be able to place bets without providing copies of their ID documents. If they are not able to verify you electronically then you will be asked to provide copies of your identity documents such as passport, driving licence and utility bills.
They cannot ask for identity documents once bets have been placed, the changes in May 2019 were introduced to prevent gambling companies placing obstacles in the way of consumers withdrawing money.
If you feel that an operator has not acted in line with the regulations, you are more than welcome to provide us with information of this. Information from consumers helps us to see how operators are acting and leads into our compliance work.
Contact Team Adviser
Victoria Square House
Birmingham B2 4BP
Tel: 0121 230 6666
I hope this information helps you should you be experiencing difficulties getting your withdrawals.
When I contacted them It was with the suggestion that all KYC should be done before deposit and once a wager had been accepted the company is obligated by law to payout and within 24hrs which I think is a fairer way.
11 June 2020
Should get no stars as this has to be the worse betting site ever...they take your money very quick but don't want to give you back your winnings.They will try anything to keep it asking you for this id that id then saying we need more proof who you are but no proof to take your money...joke site stay well away
Doesnt reply to Mails. Waiting for over 10 Days. No answer to my question.
07 June 2020
Would give 0 if possible!!!
Signed up as a new player, NEVER got ANY new player bonuses even when visiting the promotional page. After I finished playing I closed my account instantly. Would not recommend false advertising DO NOT USE!!!
If I see the reviews before would not of joined this site
Currently seeking advise regarding the false advertisement
03 June 2020
Never written a review on a betting site. Here I am. I've used numerous websites who go through the same document procedures none have taken anywhere near a week to process documents. An absolute joke.
Asked for standard documents provide them. Two days later ask for more documentation! Why not ask on the original email you clowns!?
Worst site I've used by a country mile. STILL WAITING FOR A WITHDRAWAL AFTER PROVIDING ALL DOCUMENTATION. JOKE.
01 June 2020
2 weeks to verify account once all documents have been sent. absolute joke. Even after they say it will be completed with 48 hours, nothing! Avoid , avoid avoid!
31 May 2020
Rubbish. Should be closed down by gambling comission.
27 May 2020
All documents sent for verification over a week ago. Karamba responded asking for an email, knowing all emails to that email address bounce. They dont accept emails, what company in 21s century doesnt accept emails.. I have wasted hours on the phone speaking to call centre agents who say the matter is urgent but nothing is done. Disgrace. in response to your reply, please note my username is username is kilama90 I sent all documents Last Monday and was told a few more needed to be resent which i did a few days ago and a lady called Elaine these were fine. Thank you and please get the matter resolved asap.
24 May 2020
LEAVE THIS SITE WELL ALONE. SCAMMERS BY TRYING TO HET YOU TO PUT IN YOUR CREDIT CARD DETAILS.
Deposited played still waiting for money to be paid into PayPal account. I only use PayPal as it’s do much safer anyway got an email saying that after security checks that I used a credit card that was not registered to me and if I wanted to use it again then I would have to send in documents to prove that I can use the card with both parties hand written signatures, a copy of PayPal, not sure exactly what I’m meant to take a copy of, passport, driving license. Tried to email no reply. Tried chat all I got was the copy of the email explaining it all again but could not answer why the SECURITY checks said I used a card when I only used PayPal. I will be contacting PayPal to return my money as I think I’ll never get my withdrawal. SO PEOPLE STAY CLEAR FROM THIS SCAM SITE. If by a slim chance that I will get my withdrawal then I will certainly update.
23 May 2020
Doesnt answer to my Chat and Email.
I received an Email to sent my Banking Account Details. Email Adresse of Karamba dont Work and Chat doesnt answer. I waited 1 Hour in Chat.
21 May 2020
Absolute joke, all documents sent for verification several days ago which takes forever apparently due to 'new' regulations. Customer service just say it won't be looked at today. Very frustrating, never experienced this before and certainly wouldn't recommend to my worst enemy.
17 May 2020
Do not join this betting company. They are crooks. If you sign up for the welcome offer, they accept your registration and your bet. When your free bet doesn't appear, they tell you that you are already a customer of their related businesses and therefore cannot have the free bet. They don't tell you that when registering, which they must know. Complete criminals. Do not give them your money.
10 May 2020
After registration decided to read some reviews.. thank God .. decided simply close account. All online casino decided to drive crazy their customers... with enormous requests of all kind of documents.. delays of payments or holding money, any reason to not pay winnings..Casinos based in Malta are crooks..We need to manage live without gambling online. To not give away our money to these crooks. I dont play now since 21/04/20.. and feel absolutely good. Problem from Betsson online casino stopped me and I am very happy now..
27 April 2020
Steer clear of this casino absolute joke, they will happily take your money but when you try to withdrawl they will drag it through the mud making sure you do not get it, I've been asked 3 times for my ID, one excuse was I cropped the corners on my photo which I find hilarious because the picture was clear as day and I didnt crop anything, do not go to this casino it's an absolute joke
Ginny McLanders Lawson
20 April 2020
Ive played many sites and played this one for years now, when I 1st joined I submitted my ID and have had no trouble withdrawing. I play a lot here and the choice of slots is very good, the chat is ok as long as your clear what your query is. Lately its been upgraded and the chat can time out if you don't keep moving your mouse but they are aware of this and sorting it. I get 40 free spins every sunday and I have withdrew good amounts form my free spins and also I get good bonuses. Today due to lock down I called and asked if I could be moved up a VIP level as I would get 50 Pound free and 50 free spins on a sunday and 3 days of good bonus offers, I spoke to Shaun a VIP manager as I prefer to call them now and he rang back after 10 mins and said even though I was short of 1000 points to the next level I was being moved up so yes good outcome. I just told him how fed up I was with lockdown etc. So If you join and upload your id and details etc as soon as join through the upload button you wont have any issues. I have had some bad days play but Ive also ha some great ones so yes I would recommend this site.
09 April 2020
Joined Karamba after lockdown - good slots - won a sum in three days. Withdrew today. Perfick! Cant understand when its fairly simple why so many troubles and fighting about these online Casinos? Have fun ya'all.
08 April 2020
awfull Company!!! awfull betting site!! they claimed my Deposit of 50 eur and give me information that was cancelled!! No one is answering at customer support. I contact Trustly Group with Bank number and Reference number and they said from our side everything is good, Karamba have your money!!
Karamba and Unibet are whorst companies ever!!
02 April 2020
Love this Casino !
Great fun and had a big win myself a couple of weeks back.
Will choose this over others in future
31 March 2020
These is the wrost crap site I ever visited
So software glitches
Very hard to download
Only take money no winnings yes don’t go for it
pls pls PLS AVOID THESE WEBSITE
THESE Is wrost Crap WEBSITE I EVER PLAYED ....
U PEOPLE BEEN WARNED
22 March 2020
I cant fault them myself. Deposited during Cheltenham, betting on horses and football, won a bit,lost a bit then decided to withdraw because of the lack of sport to bet on with the corona outbreak. Got my money within three days.
When sport returns I will deposit and use them again.
12 March 2020
Avoid this Company.
Did not honour online oromotions.
Refuse to pay my winnings.
Will not communicate.
Levied a Fee for using Debit Card.
Customer Service Horrendous.
You have been warned.
10 March 2020
another scamish website that will not give you advertised free bet
04 March 2020
It's a scam. Avoid at all cost. I should have realised when the welcome offer wasnt honoured. And their customer service really is a joke they'll pass you from one person to another which is very annoying especially as their web site (strangely) refuses to work when most needed. I really think this is a scam that should be looked into. Gambling commission?
22 February 2020
Great whilst taking your money . Just try getting your winnings though - good luck with that ! As other reviewers have said - stay away !
05 February 2020
STAY AWAY LIKE THE PLAGUE!!!!!!!! 1 star is far to much for these fraudsters absolute JOKE of a pathetic firm . They need taking down immediately there withdrawal policy is the worst I've ever known and I hope they get reported to the govern body of gambling.
04 February 2020
Biggest joke ever want I'd for a bank card I no longer have and deposited with new card and won with new card agent stopped the chat when questioned why they can't process withdrawal with documentation they have want me to go into bank for a letter with bank heading on it
03 February 2020
One of the single worst experiences on a betting site ever. They claimed my withdrawal was cancelled because of a "new law" introduced in the UK that meant betting companies couldn't withdraw to MasterCard. When I asked what statute this was under, they closed the chat. Over 15 live chat experiences and 5 cancelled withdrawals and I still haven't received my money. On the 1st February, a live chat agent informed me they've sorted the "legal" issue and everything is okay. Then two days later, another issue.
Avoid at all costs. It is very very hard to get any money back into your bank account.
01 February 2020
Worst online site I ever used. Continuously freezes. 7 day withdrawal process. Customer service a joke. Anyone signs up after reading reviews deserves what they get
24 January 2020
Happy to take your money. Will allow you to bet and use the casino as long as you keep losing. ...
But as soon as you want you're fairly won money back.. They can't refund it back to you for you're security...... Even though its back to the same account it came from...
They want you to prove its your account, but, if they were not sure why did they happily take out the money of it.
I work in a fraud risk role for a major bank. There agents reasons to not pay out did not make sense (and it definitely was not for my security).
Research first before signing up. I wish I did.
20 January 2020
Played their Karamguess predictor game, guessed correctly but didn't receive the secure in play token. Contacted live chat and got told that bonuses had been disabled on my account. Surprise surprise. Wouldn't give me a reason why. Have emailed them twice but no reply. Rubbish!
19 January 2020
Do not use they are a con. They asked for all my details via a external chat company when I tried to get my data back
Gangsters, hopefully you read this before setting up an account. Stay away go with one of the main book makers.
17 January 2020
I requested a withdrawal nearly a month ago, after them finally saying it was due to be confirmed I had no payment and nothing come through.
Following this I emailed them requesting them to sort this out and they have blocked my email going to the account.
Still waiting on my £42 withdrawal to come. Don’t know where I will go from here to get this sorted
Complete crooks ....AVOID THIS COMPANY AT ALL COSTS!!!!!
Forget the free offers and just stick to the main bookmakers you can guarantee much safer betting and peace of mind.
Bad customer service and awful web interface
Trying to withdraw money is hard and as I was trying to get the customer service assistant to tell me why there were problems, they just ended the livechat. The webpage always struggles to load and just very slow.
Worst betting site online. Does not allow you to win anything. Stay clear
13 January 2020
Katastrophe! Bin da schon einige Zeit und werde mich verabschieden. Die haben ein neues Chatsystem, wo man ewig wartet, herausfliegt, es wieder probiert und nach der Nachricht: Ich schaue mir Ihr Konto an wieder rausfliegt. Konkurenzloser Antiservice. Das Spiel BoD z.B. ist der reinste Geldfresser, egal wann man spielt. Da stimmt die Rate niemals! Es müssten sich echt mal Leute zusammentun und eine Megabeschwerde bei der MGA einreichen! Was immer geht und wo es nie Probleme gibt sind die Einzahlungen. Ich hätte mal eher die Bewertungen hier lesen sollen.
One star is too much for these monkeys. Enticed me in with a welcome offer, which I lost money on (It happens) then never gave me the free bet. Contacted live chat who said promotions are turned off on my account. WHY not tell me before I entered the promotion.
10 January 2020
Absolutely shocking. Never got 100 spins should be zero stars total garbage
09 January 2020
Lots of promotions involve speaking on chat to claim free spins however you can never get through, coincidentally you get straight through the following day to be told it was a 24 hour offer only so the bonus is no longer available. Biggest fraudulent site on the net!
06 January 2020
Terrible bookies. Don't honour free bets and it was a mission to get a payout from them. Be warned you will regret using this company
Terrible all round experience. Bad service, terrible website, can't send emails due to a system issue apparently and have been wait over two weeks for a withdrawal. Customer service pam you off saying it's due the holidays but clearly reading other comments its just a terrible company to deal with.
This is more to do with their sister site, one of many btw, so do your research - Atlantic Spins. Really bad. Waiting on a withdrawal since 27th December, at first - when they insisted on every bit of ID going - I could get through to them on the phone... now though, all I get is the engaged beep tone no matter what time of day it is.
Emailed, no reply - ever.
Just a really bad experience, I understand the Xmas period messes stuff up a bit, but I've had at least 6 withdrawals from other companies within a couple of day's since Jan 1st, so what the heck are they playing at!?
02 January 2020
Absolute shower of poo this company. Do not open a account be warned they never reply and you simply can not withdraw any money. Absolute scam worst bookie I’ve ever used
30 December 2019
Been trying to withdraw winnings for several weeks now, no success. Always some sort of documentation needing uploaded the first few times spoke to customer service. Then it was an issue caused as I selected bank transfer, had to cancel that and request a wire transfer. That was just sitting pending, customer service told me that it was ok tho and funds would arrive in my account by end of last week...still nothing. Went back into my account yesterday to check on the transfer, and there the wire transfer no longer pending and the money was back sitting in my gambling account! Requested wire transfer again so will see what happens this time. Waiting on over 4k so will not be letting this go, will be takin it further if no money been sent to my account ASAP
It’s a shame you cant give them negative stars. What an absolute sh!t show this farce of a company are. I would say its a scam, but its so unprofessional it would be an offence to scammers. I only deposited £10 and placed a bet on a horse that got withdrawn. The website is that sh!t i decided id rather not risk making a profit as I doubt id ever see the money so withdrew the initial deposit. Its been 4 days now trying to withdraw my initial unused £10 deposit and nothing. Moneys just sat there pending. How on earth is this website still up and running? Surely the gambling commission should be aware of these cowboys? And shut it down? They are basically committing fraud here. Im only waiting on a tenner, but if i was waiting on winnings I would be furious. To anyone thinking of joining this farce of a site, via the lure of their non existent welcome bonus then don't. You have been warned !!!
I've been betting with these guys about a year and overall they are okay, they pay out wins fairly quickly usually and they have some good offers. Their 'bonus tokens' do mess up quite a lot though, I've had a few problems trying to place the in-play tokens.
I think they might get better as time goes on.
28 December 2019
Real shame, for the first month an enjoyable experience. Trouble always logging on ( never a problem with virgin bet) confusing bonus offers, got offered £40 free non wager sports bet but then told to bet first then didn't get bonus only to be told I should have bet on football , then no I should have bet on boxing customer chat poor , time consuming and not helpful but at first great site shame they could not keep it going
27 December 2019
Stay away. Taken nearly 2 months to withdraw £30 despite many chats with them. Every bit of info they asked for has been sent. Awful customer service, go round in circles with riddles for answers.
I withdrew £90 from my account on 22nd December 2019, still waiting for my funds.
I uploaded all required copies via My Account, but still waiting for my withdrawal to be processed.
Nobody answers the customer service number 020 3318 9367.
No response follows after sending requests via chat.
The website is appalling
constantly logs me out, struggle to get access to the sports section, cant even see my balance is 0 when i have a considerable amount in, its hopeless really and when it comes to withdrawing god help me
Absolutely awful, deposited £300 to bet on a horse but the site kept lagging me out so I couldn't, requested a withdraw which got declined, not a single email through the company, have been on hold on the phone for over an hour uploaded both id and statement and have not heard from anyone
24 December 2019
If i could give 0 stars I would. Awful site. Terrible service. Never had my free joining bet even though I qualified for it. Closed my account after 2 days. Just gave up on them.
23 December 2019
Absolutely Horrendous experience , never had to faff about like this before !, STEER WELL CLEAR is my advice
Left this site within a week of joining it, very poor communication, I partly used my welcome bonus and I couldn't access the remainder of the bonus. On line chat wa not working repeated queries about the bonus by email went unanswered. I was awarded some free spins, the wagering requirements on the 'winnings' from the free spins were horrendous. Also overly complicated to place a sports bet with. Steer clear of them would be my advice.
22 December 2019
So when it comes to deposits they will accept as much ££££ as you can possibly pay in without asking for any documentation. When I have requested closure of my account and withdrawal of my outstanding balance then problems started. Live chat agent said I will be paid with no delay, then after few days of waiting for money I contacted them again just to hear they waiting for my bank statement. I sent it and waited another few days just to find out that they need proof of address. After I sent it they replied that documents are approved and I will receive my withdrawals but after another days with no money I contacted them again just to hear that they need my PayPal statement. So I sent it and still no money. I also said that I have gambling problems and need money to pay my outstanding bills but it won't help. They shouldn't even accept my deposits without verifying my identity and source of income in the first place!! Reported to Ombudsman and money fraud agency. Avoid! I played many betting sites and only this one won't still pay out even if you provide all documents. Customer service won't help at all, one will say you will receive money with no delay just to find out from other one few days later that they need to verify you again and again and again.
Having the same problems, uploaded a bunch of documents, heard NOTHING afterwards, cant review my uploaded documents (edit/delete them for privacy reasons) and cant see the approval status! Still waiting on a 157€ cashout for weeks now without a single notification from karamba...would be great if you guys could at least state wether you are reviewing the documents!!
20 December 2019
I am having the same problem as many people,I am owed £485 but they constantly keep refusing to pay out my withdrawal,they have had 3 sets of documentation,all with name and address and dob but still when I speak to them on chat it's like speaking to a robot,if or when I eventually get my money I shall close my account asap,like you say you can keep making deposits but when it comes to withdrawal they are terrible,stick to the big guns I say
avoid this website I am still waiting 5 days later for my withdrawal request the online chat is rubbish and they don’t reply to emails worst site I’ve ever used
19 December 2019
Steer clear! An award in customer care? I don’t think so. After 16 days I am still waiting for my winnings. The live chat does not work along with the email address which continues to block emails. Strangely enough the only working part of the website is the part where you pay money in!
18 December 2019
I had a win which I requested a withdrawal on 4th Dec it's now 18th Dec and still no money, after eventually managing to use live chat I was told I needed to send pics of my card for verification..the same card I used to deposit!! After which funds will be released to me the next day, the next day would of been 17th Dec!!.
Very very poor and very off-putting to use as it takes an age if at all to get your winnings, which is why we use betting sites??
My live chat was basically copy and pasted t&cs and ended abruptly.
I use various other apps and have not had a single issue like this before.
16 December 2019
Don't choose this website. My withdrawals are still in pending 5 days
after request. I send them required documents and they said: "Dear Vlad,
Thank you for contacting us on Karamba. We are writing with regards to your current pending cash out request. We confirm we have now received documents and can proceed with your cashout request.
Cashout processing times differ according to your chosen method of deposit on the site. Please refer to our website Questions and Answers in the help section for information on how long it will take to receive the funds.
Unless you choose to change your depositing method, this should only be a single inconvenience.
We thank you again for taking the time to send us the documents and assure you of our optimum service at all times."
That means they can approve but they don't want. They want to see you lose any pence from that money. Not recommended!!!!!!
Happy to take your card details and process and deposit but when you want to withdraw they demand documentation and make you jump through hoops to get the money.
The funny thing is that no other online casino does this; Bet365, Coral, Ladbrookes, Casino.com, play.com, playuk, netbet, mr.green... This is the only website i've ever come across that does this.
I'm a veteran online gambler have been doing this a long time and can safely say that their website is bad, brakes often and is badly design, programmed and optimised.
They charge you to deposit money... No other vendor does this.
They have a rigorous "verification" process.. only when you want to withdraw.
You cannot add additional debt/credit cards without charging that given card.
Bonuses are automatically added.
Withdraws are slow and take 2 days.
Support chat agents do not pay attention to the customer question, "Jane" ended my chat early on 2 occasions, she didn't understand my question either.
Terrible experience using Karamba, I'm a gold VIP member for several other websites and can tell you that this is literally the worst online casino website I've ever used.
Decided to read reviews after being asked for documents to withdraw my money but never when depositing. I sent my documents and awaiting to hear back will update on progress
12 December 2019
Do not use. Deposited 50GBP. Won 600, checked withdrawal requirements which said I had to turnover deposit 500x (£25,000) to withdraw. This was 3 years ago, can't believe this site is still running
Can not get on website?? have tried numerous computers/phones gone on the app and will not load up? has the website crashed or what is going on?
Miss Heather Gourley
Put money into this and made a withdrawal of £250 then £50 the £50 was processed but £250 is saying pending when it was the first withdrawal unless this is sorted in the next 24hrs I won't play again and also I will take this further I will not let this go so you might aswell just accept my withdrawal because I will fight for what's mine as I won fair and square, my documents have been accepted so where is my money if this is sorted o will play in future but if not I'll fight for this through everything I can plus compensation for the inconvenience
11 December 2019
joined . placed a bet and won on an acca . 2 weeks later i stil havnt recieved my winnings . other betting sites take 2 days for withdrawal ... i sent a picture of my bank card witch they responded was fine . 1 week later . stil pending and now want another picture ? absoloute joke of a site
08 December 2019
First and foremost dont register to karamba they do not Like to ree jou win at all.
I wagered 500 euro,s on sport betting they send you bonus tokens.
These tokens are part of a big scam when you accept them they amplify youre wagering quota.
Exemample they give jou a 5 euro bonus to wage on sportsbetting.
But by accepting the 5 euro bonus jou now need to wage 236 euro,s in casino or sportsbetting.
Its a scam from top till bottom aka illuminati mind games.
07 December 2019
I have sent copy of my card and documents in twice now had payment approved then my second withdrawal a later is still pending as they say my address is wrong even tho I have updated with them on live chat have had an email asking for address tried to reply and it says you can’t absolutely terrible service go on live chat and someone called Jane just sends me a smiley face and keeps ending the chat
Opened my account last month, and despite losing, not even withdrawing have had my worst experience ever with this bookie. Disgusting how they treat their customers. It’s a good thing I never won money by reading the other reviews.
05 December 2019
They simply don't want to give you your winnings......
Cash outs just sit as pending even after you have send in the documents required.
The sign up was quick and easy, i got my welcome bonus no problems. the days ago I withdrew my winnings, then today 05/12/19 i received an email asking for a photo of my bank card to verify my I.D. When asked why they state that it is industry standard to do this before releasing funds to verify my I.D, however this is the only site to want this, i have accounts with a number of other bookmakers and i have never been asked to send photos of my bank card in to withdraw my winnings. I've now been on the chat for the best part of an hour and all they keep stating its in their terms and conditions. The following is an exert from their rules "9.6. All payments into your Player Account must be from a single payment source, such as a credit card, debit card or charge card, on which you are the named account holder. Should you use a credit/debit card or any other form of payment which is not in your private and personal name, we retain the right to request further information and documentation from you and from the third party to confirm that you are duly authorised to use that payment method, so if my name on the card and the account are the same then why the need for a photo of my bank card?
Just as many others have said they don't want to give you winnings and still haven't given me mine despite me providing all required details.delay tactics again and again. Never had any issues with other websites
Website is also terrible and the worst I've ever used.
AVOID AT ALL COSTS
04 December 2019
Absolutely horrendous. Quick to take peoples deposits but extremely slow to withdraw winnings back to the account. I was lucky enough to win £225 after depositing some money through PayPal. They then come back and say I need to upload a SCREENSHOT of my Paypal account! Not only is this extremely worrying but it’s completely unnecessary. You’ve managed to successfully managed to take money from the account so you should be able to send money back to the account. AVOID AVOID AVOID
I made withdrawal a month ago and I still waiting my money back!They ask for the same documents again and again!I sent picture of my credit card,driving licence also upload a screenshot of my paypal account,.Sent my wife passport and driving licence because she`s name is on our Paypal account!Today they asked for send a screenshot again???????I had enough to waiting what else they will asking for(I have cpc card,rod licence whatever they want)I don`t have a words because I`m very upset!!
NEVER USE KARAMBA AGAIN!!!!!!!!!!
Awful, had an offer bet 10, get 20 free bet, didn't receive it, went through to live chat, got told they have things in place to stop fraud and suggested I opened multiply accounts to use free bets, then told me I'd used my free bet with Bet Regal which as far as I was concerned was a different bookies. Have been reported to Ibas for fraud, it's them that disguise themselves as different bookies to con people into using them, also charge you to make a deposit which no decent bookies do.
03 December 2019
Absolutely abysmal betting company. Avoid like the plague! Signed up and deposited £20, however it became quickly apparent that the site- which simply doesn’t appear to be optimised for mobile- was practically unusable. Given that there are plenty of options available to the punter nowadays, I decided to close the account and withdraw my money without proceeding further. The customer relations department instructed me to email a photograph of the card used to deposit the funds. Although reluctant to do so, I complied. A few days later and I have now received an email advising me that I need to provide further documentation from my bank before the withdrawal can proceed.
Given that I would be wary of handing over such information to a reputable operator, there is absolutely no chance I am willing to divulge it to this lot. Hilariously, the email directing me to the “members area” (where I was expected to upload this information) contained two dead links, thus making it impossible to access. I have now written off the money but am writing this to advise others to trust their instincts and heed the reviews of this atrocious operator: The scores are low for a reason! I can only surmise that this company exists purely to snare desperate users who have self-excluded elsewhere and are running out of options. Do not trust these chancers- they don’t even have a usable website.
02 December 2019
Put a 5 match acca on, 1 match was postponed, wanted to swap ot for another game. Couldn't get on to live chat. Sent 2 emails to karamba, never even got the courtesy of a reply. Awful customer service. Will never use them again
29 November 2019
Still waiting for my £7000 winnings, have sent driving license and was told to send pic of bank card a day later, chat doesn't work online and nobody is answering phones, starting to get worried now
Awful company never got my welcome bonus when I deposited. It stated I would do. Communication is awful. Live chat don't work and trying to call them is impossible nearly 2 hours on the no answer. They are a total scam company. Didn't get my welcome bonus which it stated and there refusing to give it to me
26 November 2019
The betting experience I can't fault, you get great odds on sports that rival and bet most other bookmakers, cash out function works well and good bonuses paid out BUT withdrawing your winnings have started to be an issue, been with them for about 4 months now and had no issues withdrawing but suddenly they are asking for documents (completely understand why) but the issues that then arise are very stressful. I've sent over PayPal screenshot with all the correct information, passport, bank statement with issue date, all that was requested (don't have utility bills due to private accommodation which includes all bills in one payment which was explained and told bank statement would be fine) so all sent over and heard nothing, spoke to the online chat for around 30mins who just kept ignoring my genuine questions and telling me 'withdrawal £450 pending' when I asked for an update on the documentation and when my withdrawal will be processed. Tried now numerous times with two different people on the chat and over a combined hour of talking to them and I'm still no closer to finding out what status my documents are in and when my withdrawal will be processed.
Overall a great betting site that is sadly getting tainted by a very difficult withdrawal process.
22 November 2019
Made a withdrawal on Saturday the 17th of November it is now the Friday the 22nd of November and my withdrawal is still pending never had to wait anywhere near this long with any other casino usually have my money in 2-3 days would love to know what is taking it so long. Awful website would not recommend to anyone
21 November 2019
This casino seems quite shady with the lack of communication and transparency. I initially requested a cash out on 8-11-2012 and submitted my documents immediately thereafter, and the response I received was confirmation that my documents would suffice only to get my cashout canceled a couple of days later without any explanation, I've since tried to request a cashout again and that was on 16 of November and still not a single response, I find it almost impossible to get in contact with them as they provide no phone number, emails sent back to them are blocked and the chat function is not responding at all. This terrible service!!!other casino do not do this!!
19 November 2019
If I could rate zero I would. I created an account and deposited, was notified of the free bet, decided to contact customer service when it wasn’t letting me use the free bet. Half an hour later and a potential virus on my phone I’m here, still not able to contact the karamba team, every time I try to use their site to contact them a pop up appears asking me to open files in one drive and has happened a few times since even off there site. If karamba can see this, please close my account and send me back my £10!
18 November 2019
By far the worst experience of any consumer platform gambling or otherwise. Will happily take your deposit with no security, but when it comes to withdrawal they drag it out forever.
It took me 4 weeks to get a withdrawal of just under £200. The live chat is useless, you have to give them all the information everytime so they don't keep notes on customers accounts. The phone is almost always engaged and when you do get through you just get told "that's not something I can do" - and then that there is no manager or other to escalate the issue to.
I had to re upload and email documents several times. I received no updates on my withdrawal so I had to contact them just to be told it was still rejected, despite being told the night before it was all approved and processing to the bank.
I had to send my passport, utility bill, 3 different bank statements , transactions to karamba, proof of my debit card, and proof of cancellation of the card. An absolute shambles of a company
I have never written a review before, but this experience was so bad, I really want everyone to avoid this and not go through the same experience as me! STAY AWAY.
I have sent Karamba an email several times that my email is wrong and that they have to adjust my email to be able to pay my money for more than a week and I get no answer.
Started playing on karamba on the 21st October, I won and decided to withdraw £500. I then looked up karamba reviews online and noticed they had very bad reviews about the withdrawal process of things so I start to panic and instantly contact them on live chat and spoke to Mary and rest assured me that my funds will be added to my bank account as soon has they have proof of my bank card so I instantly sent that while in live chat and got it accepted straight away but she said could take 48 working hours to be verified so that was no problem for me, today I checked my withdrawal status and its been accepted but still hasn't gone in my bank account just yet but will keep you updated on the process but fingers crossed🤞 all is good at the moment.
Still waiting to get my £50 that withdrew 7 days ago. They have asked me to load a picture of my debit card, which I did (never happened before, in any other website received my money within 2 working days with no requests for any document). I also saw on my bank statement they charged me £2.5 for £100 deposit (never happened before in any other website). I 've seen some excellent reviews in here but I doubt their authenticity. Clearly these guys are fraud. Avoid them at any cost.
Words can’t describe how i feel towards this company! First it was the issue for charging ridiculous amount for depositing with cards, Secondly after you win, you going to have a tough time withdrawing. They’ll ask you to upload documents upon documents just so the withdrawal process can be delayed a little longer and u can have the urge to cancel your withdrawal and loose it again. I do understand they have to go through procedures of asking for documents which is fine, but they deliberately ask for more which is not even required or has anything to do with your winnings. Have had terrible experience with them and i had to use (RESOLVER) complaint to eventually get the ball rolling. Stay away from this fraud company if you don’t want to loose your winnings.
Poor poor poor I have played on many casino sites mostly playing the slots, my regular slots is the goonies. I have never had such a poor payout off any other site. I have put hundreds in and received nothing but the odd couple of pounds and no bonuses. Played this game on other sites and it has never been that bad. This casino is all take take take save your money people I wish I had
Live chat doesn't work, concerned about the amount of poor reviews. Can you please provide a link to live chat or a contact number I can reach you on? Have funds awaiting withdrawal but do not want the issues most seen to have faced when withdrawing my winnings.
Registered last week and won a few bets so withdrew, my withdrawl had been sitting around a week, and after reading the reviews I thought I was never getting paid out, but after speaking to an agent on live chat and sending over the correct documents, my previous ones were out dated I logged back in today to see my withdrawl processed, so should be on its way to me now. So no complaints from me will certainly keep using and would also recommend.
Still wondering why is only casino site that charges you to deposit your own cash !!!!? I'll never use this crap again , and how come it is that you don't need to go through all the hassle wen depositing money but you do if you want to withdraw ???? Strange hey😤😤😤😤😤
Made withdrawals over a month ago. They ask for the same documents over and over again they take a week to reply to your document uploads. I have spent more time on the phone to customer service that any other number on my phone. Still not paid me out I wouldn’t recommend this site to my worst enemy
Let me start by saying I am up. I am not writing this because I've lost money! However, this company is unreal.
I deposited X amount of money. Had a call to check I was in control and won circa 75% additional money to what I deposited. I then withdrew it all and started again.
I deposited the same amount and won again! this time though, account frozen and responsible gaming team investigating me. It's been 13 days since I requested my withdrawal. The responsible gaming team havent call me in a week and the chat team dont have any power to do anything. All they ever say is 'it takes time to be investigated'. I proved all my income is legit and showed all proof of ID.
It wouldn't be that bad if there was only a few hundred quid on the line. I believe they are simply holding my money to gain interest on it. with no courtesy to update you. let alone if you have a hotmail email you will never receive their comms.
Awful communication and request documents upon documents when withdrawing. They also find faults with your documents to delay paying you out, and again because the communication is bad it takes weeks to resolve your problem. Never had any problems like this with any other gambling site. Avoid at all costs
Won’t give you your money when it comes to withdraw!!! Keeps saying need documents yet was quick enough to take my money ! Won’t be using again! Hoping this website gets shut down seeing all reviews
Refused to give me the £10 joining bonus as I had received a joining bonus on a sister site. No mention of this in the Welcome T&Cs, had to go digging into general T&Cs for reference to it.
Awful site made up to platinum player with rapid withdrawal process supposedly but then demanding documentation again, even though there site says you only have to send this once as they keep it on file. Refuse to resend again no reply to my messages so closing my account. No withdrawal money received.
SCAM SCAM SCAM
DONT EXPLAIN TO YOU HOW MUCH YOU CAN WAGER THEN TAKES YOUR WINNINGS BACK STAY AWAY NOT LIKE ANY OTHER CASINO PURE THEIVES
Won 5k last thursday night its now wedensday was told it should be pending for 48 hours max and yet its still pending and iv been told by 2 agents is all good and i should have the money by the end of the week but another agent today tild me they are still looking into it but dont understand why it is still pending iv sent passport and bank card pic and all i want is my winnings if i do recieve the money by the end of the week ill change this review to 5 stars but im very scepticle afrter reading these reviews and i was told that there is no phone number for the department that looks after payments
The most awful awful company you will ever come across!
i cannot believe they are getting away with what they are doing.
they are just robbing people constantly - and the people on chat take forever to reply!
They must get constant abuse from customers chasing their money because this company will do anything not to pay out!
I am still waiting my withdrawal and they just ask for more and more paperwork!
it causes so much stress and frustration!
THEY MUST BE SHUT DOWN!
I will broadcast all over social media if i don't get my winnings back
I was hoping and still am that my experience with this site would be good but at the moment it looks like it’s the same as others I withdrew my money on 29 October and waited 48 hours to have my money still pending so asked live chat why, they said I was sent email to ask for copy of bank card which I never received so I sent it there and then which they said it would take up to
another 48 hours to get it checked so I
decided to upload my driving licence and to documents with name and address on to save time incase they came back for more, I checked with live chat today to check I have not been sent anymore emails to which they couldn’t see plus they couldn’t tell me at what process my withdrawal was in as they said come back later because there was a queue due to a lot of people waiting on this information. I’m hoping that this is sorted soon I don’t mind waiting for my money I just want to know it’s been processed if it’s done soon I will change my review but up till now I have not had a good experience.
Since I wrote this this morning Karamba has emailed me which I received this time to say that they have excepted my documents and can now process my money, I have checked my cashout and it’s still says pending so I’m hoping this will change soon and if it does and I get my money by end of next week I will be satisfied and change my review to a higher score due to Karamba acting on my complaint and account in a reasonable time scale.
I can say that I was really pleased with how my case was dealt with in the end, from withdrawal to producing my documents and having them accepted and having my money in my bank was 5 days in the end which is great. The only thing I would say to people is once you withdraw check back after 24 hours with live chat to see if you have any messages about producing documents because I did not receive any emails to start with then I produced extra documents straight away to speed up process so they didnt keep asking for different things to slow process up.
Only pro is that the promotion are great, used to do random £30 risk free bets but these seems to have stopped. Also there is a chance to win 2 £100 risk free bets every week so that's amazing. Not just one person wins either, answer the 4 questions correctly and everyone who does will win
Had issues with withdrawing money like people have mentioned below, got resolved eventually so editing my review to reflect this. Had to contact love chat who escalated the case as submitting documents and emails were getting me nowhere.
Website design could do with being improved. Would be a 4 if it was better. The website just looked outdated to me.
Been waiting over a month now for my winnings, different excuses every time why they can’t pay out.
Nonsense about e-mail addresses not up to date (Funny how their marketing emails find me though) and so many different types of paperwork which has been submitted and approved numerous times.
I never leave reviews but they are that useless I felt compelled to, just wish I had seen this page prior to joining them.
Hard to guess if they are purposely holding onto my money or if they are completely incompetent!
Smc Benny Brown
06 October 2019
Promising 100 free spins with a deposite of 10$ after this mail quote
Get 100 spins upon deposit to play on:
Starburst™, Aloha! Cluster Pays™, The Legend Of Shangri-La™,
Min. deposit: €10.
Offer valid until 7am GMT on 05-10-2019.
Now they say you have to deposite 40
They mislead people in a very bad way and is very misleading
go gamble somewhere else
25 September 2019
Wow . Really wish I came here before I lost money ☹️
24 September 2019
Withdrawing your money is like getting blood from a stone. You try to withdraw; the money does not come through, is still listed as 'pending' on your account. So you use their chat function; are told you must upload various bank statements etc. Why weren't you emailed? But fine, whatever. Documents take 48 hours to approve. A week passes. Still no money, still listed as pending. Chat again - can you upload a photograph of your bank card - you should have received an email about this? No email on my end. Absurd. This for a mere £30. What is in it for them? Are they banking on my not thinking it's worth the effort? In addition, you must pay a fee for every deposit. Use any other reputable betting site before this one.
23 September 2019
AVOID THIS COMPANY! Same experience as most on here. Will not pay out if you win. Excuse after excuse given. Their favourite is that a lot of people have won lately so it’s taking longer to check documents. They’ve had my documents over a week now and still claim they’ve had no chance to review them. Never experienced this with any other online bookmaker. Absolute con artists. Open an account with someone else
22 September 2019
Absolutely horrendous site. Will insist on notarised documents that will often cost more than the amount you’re trying to withdraw. Avoid at all cost!
21 September 2019
Disgrace of a company. Refuse to pay out, ask for document after document, then dont review them as they say that they have a backlog to go through due to increased customer winnings, but wont give a timescale "due to the nature of the delay". They'll basically take your money all day long, but use stalling tactics when paying out, encouraging people to reverse-withdraw their cashouts, eventually leading to them losing their money in the end. Very unfair,terrible customer service, and this type of practice encourages problem gambling and having to deposit more and more with little chance of receiving a payout. Shocking example of how you can still be conned and coerced by seemingly legit and fair sites in this day in age. Avoid like the plague!
Dele Adebola Bryan
20 September 2019
Same experience as everyone else on here. Fight against you to pay out on money you’ve earned. Scamming company. Avoid. Will never use again once I’ve gotten my £67.
19 September 2019
Go to karamba Betting Site is a joke and add your review there as well.
Put £180 into this site, managed to get very lucky and get that up to £2600 over the course of a week. Put through £2200 for withdrawal. It clearly states on the site that all withdrawals will be processed within 7 days. 10 days later and there was still no approval. Submitted id and proof of address online to try and speed up the process but still I got nothing back. I came on here and read all the reviews and realised I would never see this money so I decided to just play about with the money until it was gone and the close the account. This site then had the cheek to offer me a £200 free bet as long as there was a positive balance on my account. A £200 free bet out of the blue absolutely screams out scam site. It even claimed the free bet would be instantly withdrawable just to insult me even further. I suggest avoiding this site and that everyone with bad experience with Karamba report them to the gambling commission/IBAS so that more do not fall victim here. Sites that scam people like this need to be closed down!
16 September 2019
Actually been treated well here. Prompt payouts, slots rtp seem good, so different from the usual rubbish that you get from a lot of online casinos theses days.
12 September 2019
I can't get paid out.
They asked for ID, I provided a passport.
They said my passport was suspicious. I provided a drivers license.
They asked me for further confirmation of my identify, I provided it.
They apparently sent me e-mails, i receive none. They are aware i'm not (and others are not) receiving e-mails, yet they still send them "for their records".
I'm having a very difficult time withdrawing money from your Karamba Sports branch. It has been frustrating and arduous to say the least.
Online chat wasn't getting anywhere so I contacted Yoel Zuckerberg on linkedin who kindly gave me this e-mail address.
He said to provide the brand and account details, so please see below:
Brand: Karamba (sports)
My Name: XXXXXXXXX
The problem: Tried to cash out £XXXXX on 30/08/2019. But document after document it still stays pending. I understand you have security policies however.
The issue is my card ending 3022 was cancelled and replaced by a new card ending 3030.
I have provided a letter from the bank stating that card 3022 has been replaced by the card ending 3030, also the fact that Barlcays themselves said on the letter that they cannot provide a coloured copy.
I also added a statement of my account showing my name, address and barclays account.
A screenshot from my account showing card 3022 is linked to my bank account,.
A photo of my new card.
A statement of my account showing all transactions made from me to you AG COMMS...
A photo of the first mentioned letter.
A transaction from my old card ending 3022
I called the bank, they say there's no reason to ask for further detail, as the cards are linked to the same account. They also mentioned to contact any governing body or the police, as they see this a lot of the time. However that seems overkill, and I understand you're trying to follow procedures. But the purpose of following procedures is to make sure you're giving back money to the right person. Surely common sense and all these documents are enough of proof?
Separately i've sent:
ACCA qualification details
On top of this, one of the most unusual and frankly quite poor part of the service centre was that they are sending out e-mails knowing they do not reach me. I've been on the chat everyday for approximately 1 week. Only yesterday did someone tell me they are having issues with sending e-mails, particularly to hotmail accounts. Yet each time I go on chat, they let me know about e-mails they have sent. Isn't there some sort of system where they can follow up from previous chats rather than starting from scratch?
If the latest letter (attached) from the bank gets rejected for not being in colour even though the bank has stated on the letter they do not provide coloured copies, this is a dead end situation.
So i'm kindly asking for your assistance. I hope you understand my frustration, as I understand the Karamba team needs to follow procedures.
Look forward to your assistance. Please do not reply via the Karamba brand, as I do not receive any e-mails from them as mentioned above.
They ask my for a letter from the bank confirming an old card has been cancelled. I provided one.
They then asked for a coloured copy of the letter. Barclays do not issue coloured copies. I provided a letter from Barclays stating they do not provide colour copies...and the saga continues.
I can't get paid out.
11 September 2019
I had £85 to withdraw and each time I tried to withdraw my money it was blocked I will be reporting KarambaSport to the gambling Commission
This company has got to be the worst I have ever been with. If you are losing - no problem they will not hassle you. God forbid if you win, you will need to provide document after document.
win #1 - was required to provide a copy of my bank card and drivers license (withdrawal process took over a 2 weeks)
win #2 - was required to provide a copy of my passport and paypal account (withdrawal process too over 2 weeks)
win #3 - I've just won for a 3rd time and I am now required to provide 3 months worth of banks statements & 3 months of my payslips - this process is already over a week in.
I would avoid using this site like the plague, the customer service stinks, the software and website design that needs a drastic update and they will do all they can not to pay out or delay the cashout procedure.
Once this has been resolved I will be cancelling my account immediately and using another site who welcomes my custom.
** UPDATE **
3 months of payslips and bank statements were sent to Karamba on Wednesday afternoon. Spoke to customer services on Friday afternoon. Once I had gone through around 10 "responsible gambling" questions I was assured me that the documents would be verified within the 48 hours quoted and the withdrawal would be processed once this had happened and that I would be emailed with notification - again this took around 90 minutes of my time.
48 hour withdrawal process had expired few hours later - contacted customer services again only to have to verify my account by answering a number of questions e.g. personal details, last deposit, last deposit method. The service agent then explained that due to a high volume of paperwork that my documents had not yet been processed. Asked multiple times for a time frame but was not given an answer. This took around 60 minutes.
Money still being with-held. Worst customer service I have ever experienced and I would recommend anybody who is thinking of joining to run a mile.
The nightmare continues..
09 September 2019
BEWARE OF THIS CASINO!!
I played over £1000 on this online casino I got the bonus and and it kicked me off I have now had my account closed from them and had to take my complaint to IBAS
DO NOT TRUST THIS SCAMMING CASINO
31 August 2019
Avoid like the plague. Opened an account for a tenner free bet, when the bet was finalised they refused to credit my account with the free bet as they said the offer had expired - despite it still being live on their website. They eventually credited the £10 when I threatened to report them to the Gambling Commission. Fraudsters.
23 August 2019
They just wont pay you, all bad, bad, bad... Never again. Scam.
19 August 2019
Terrible customer service, the worst I’ve ever received. Not willing to help, hang up on live chat, trying to close my account seems harder than it looks I will never ever use this site again
17 August 2019
AVOID AVOID AVOID
Account verification an absolute nightmare when you want to withdraw funds. Mine has been ongoing for nearly three weeks and still not done.
They will accept deposits without question indefinitely of course.
Terrible e mail communication, an awful platform for betting and also charges for deposits.
Untustworthy cowboys that should not be licensed IMO.
Ok so I won a few small amounts shortly after joining up and received my funds within 2 days of requesting withdrawal. Then I won a decent amount and the problems started, I asked to withdraw my money and they refused until I could prove who I was and that my payment method could be authenticated (bearing in mind I had already made deposits and received payment into the same account).
Tried the live chat which they claim is the easiest and quickest way to contact them and suffered a lot of abuse and awkwardness in again getting them to accept my own proof of identity. Anyway to cut a long story short and after 5 separate attempts to get my requests sorted on live chat I finally gave up and sent them a formal email complaint and finally received my money 8 days after I first asked for it.
DO NOT GIVE THIS SITE ANY MONEY.
There are better more well known sites to use who treat you with respect any pay out within hours of a withdrawal request.
DO NOT USE KARAMBA SLOTS OR ANY OF THEIR ASSOCIATES.
15 August 2019
Dreadful! The service and attitude of staff (Cecille especially) is horrendous.
No responsible gambling checks in place and even after being forwarded GamStop info this was ignored.
Escalated to IBAS, companies like this are the reason that problem gambling is leading to suicides and severe depression.
13 August 2019
DON'T BOTHER!! joining this site its a complete con right from the start they have very enticing offers with big bright graphics. BUT ITS ALL JUST A BIG TRICK!!
You will never get your winnings or even your deposit back! Rob me blind. Never mind that apps awful and slow. Service is as bad
09 August 2019
This is a superb bookie. They offer some serious great odds and wide markets that any punter can choose from. I have been using Karamba for a while and I must say that they do a really great job. Customer service is also very accommodating and handles whatever issues you might have.
03 August 2019
Absolute shocking no more said, charge a fee to deposit, hard to withdraw, slow, poor connection avoid at all cost and really p''ssed with google for rating this 9.6 it just tosh and avoid at all costs
29 July 2019
Charges transaction fees for using a DEBIT card?? First online company I have ever come across that does this. Doesn't make it clear when signing up. Simply won't use them now.
25 July 2019
Joke of a gambling site. Make you jump through so many hoops in order to withdraw winnings. Customer service is awful. Avoid!
Mr David Hunter
29 June 2019
I have reported this site it's a total rip off everytime I won it kicked me out saying connection error.. but when loosing it played normal.. I have also started anow injection again the owners please don't use this site.. I have also started a law suit against Google who rated this site at 9.6.. I agree I should have read the reviews but if will seek the owners out and deal with them personally and anyone who works for the group..don't use
26 June 2019
This site should be banned and taken out of service, I'm one of many people who fell for the 'Bet £10 get a £10 free bet' scam operated by this company. When no free bet was forthcoming I contacted the company and was informed 'The management have declined any bonuses for you. No reasons why were ever given. So avoid like the plague, and inform any sites that promote them, that will help get them taken down.
22 June 2019
Karamba is another online bookmaker that is not well recognized like many other bookies but don’t let that fool you because it has existed since the year 2015. It is a well secure bookie and it can be trusted. Karamba provides serious wins when it comes to slots rather than sports as the sports aspect is somewhat new. When you join, you get a match deposit of 100% which is about £200 as well as 20 free spins. The second day you receive an additional 40 free spins and the same goes for the third day and a bonus surprise.
12 June 2019
Deposited and had a bet, I won £120 from £10, put a withdrawal request in then there asking me for my bank card to be sent by email which I didn’t want to do as it’s unsafe, so in the end I sent it but blanked out my long card number but left the last 4 digits and blanked out the rest of the card for my own security but this is still not good enough it’s been 4 weeks and they are fighting not to pay me out, please people DONT join this website u won’t get ur money
24 May 2019
I have won more then €1000 but i never ever received the money till now!! What a wasting time and money!! They ask for the documents even though i send them all the documents but still didn’t get the confirmation about my documents.. SCAMMERS DON’T PLAY IN THIS SHItttt KARAMBA
01 May 2019
Good bookie. had been with them for a few years it seems ... no global issues, plenty offers, decent odds...
28 March 2019
Their customer service was very helpful and polite with me and my issues. I have never had a problem with them....