Grosvenor Sports Review

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Please find below a copy of our chat transcript you requested.

Chat Started: Thursday, June 04, 2020, 12:57:27 (+0100)

Chat Origin: Grosvenor_Casinos_En

Agent Luke

( 9m 18s ) Luke: Welcome to Grosvenor Casino Live Chat! My name is Luke. How may I help you?
( 9m 25s ) Kam lun Chang: Hi luke
( 10m 6s ) Kam lun Chang: I have an enquiry about my account. I need an update been 5 days
( 10m 18s ) Luke: Let me take a look for you. Can I take your username please?
( 11m 15s ) Luke: Finally can you confirm that I am speaking with the account holder?
( 11m 21s ) Kam lun Chang: Yes I am
( 12m 19s ) Luke: Thank you Kam, you have spoken to myself and other agents requesting an update on this. you have been advised on multiple occasions that you will be contacted once the case has been concluded, until then we cannot advise you any further.
( 14m 4s ) Kam lun Chang: Yes an when is this going to happen. It's taking so long luke. I will write a bad review on the trust pilot everyday an stop playing from playing on the site as it is taking so long. It should be sorted out for customers shake honestly it's so frustrating
( 15m 31s ) Kam lun Chang: I've got my new card details in an would like my balance to be transfer over to me
( 15m 53s ) Kam lun Chang: At least give me my money back
( 16m 24s ) Kam lun Chang: I can send u my letter of new card details
( 16m 28s ) Luke: As I have advised, the case is being reviewed and you will be contacted when it has been concluded.
( 17m 21s ) When. I dont want to be waiting on a year I have other things to support besides u holding onto my money.
( 17m 56s ) Luke: We would not be able to give you a definitive time frame, as these reviews take a varying amount of time.
( 18m 23s ) Like what u saying maybe take a yeat
( 19m 10s ) Luke: As I have advised, there is no time frame for the review to be completed.
It's a joke

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I deposited a total of £50 for the first time a little short of 5 months or so ago for playing the slot games. I ended up turning that into nearly £600 within a few hours. A fluke? Maybe. However I have turned another £10 into £60 in less than an hour today. They aren’t the biggest wins, but £660 for a few hours work? I’ll take it!

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Avoid at all costs!

Really wish had read this site before joining and depositing money with this company. It's so re assuring companies like trust pilot exist to give the public a true reflection of companies like this in the eyes of the public. Play their online roulette it's a joke yes they will quote all games are random blah blah but a calculator could not even work out the odds the casino will produce everytime you play to stop you hitting a winning spin. Software seems really dodgy always seem to hit closest number to best staked number. Really hope the regulator reads sites like this and can investigate some of these companies

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After I've opened an account with them, and deposited £450,I've won £1400,but after that they ve blocked my account, asked for my documents, which I think is normal, but after I've sent my bank statement and driving licence, they ve sent me an email that account has been closed and I won't receive any money… After 20 times entering in the live chat with them, answer is same.. Sorry but we can't do nothing about that… So without any reason they refuse to pay me the money they owes me… Complaint need made to Gambling Commission, hopefully they'll be able to help me

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Very well run site easy to work

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After signing up and uploading over 700 pound then another 400 the days ahead. I won nothing more then 5 pound and no feature on rainbow riches or any other game on 2 pound a spin or 1 pound a spin. I attempted to log in the day after and they'd shut my account. I rang up an was told I was shut for suspicious account. I was told to call back and never got through. When They did answer the line kept cutting off. Stick to sites you know. Gala. Buzz. Coral. All the big name places. These are con artists and nothing more

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Although the slots are numerous and a good selection and variety, in my opinion it's impossible to have any sort of success as the win ratio is awful. Having tried on numerous occasions without any kind of decent win I am speaking from experience, I have used many many different slot sites and this one is probably the worst when it comes to having a fair and decent chance of showing any sort of profit. Yes there may be a win from time to time but you have to play the individual slot forever to get a decent return. I know slots are based on luck, but this site feels more like it will only drop a win once you have invested heavily. As I say, nice look and feel, but certainly not the place to go if you "feel lucky" and think a win may drop. I have tried my very best returning on so many occasions to give it another try but sadly with the end result. The cynic in me would claim this site is 'rigged' but no doubt the reply I would get would be the standard "we are monitored independently". Personally I would keep away from this one.

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Grosvenor Casino is a great platform to enjoy playing your casino games. Lots to choose from and great daily prizes on offer. Didn't have to wait long to receive my winnings.

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Excellent in every way

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Enticed to place bets with this company with the promise of a promotion. When it came to receiving the promotion I was told I’m not eligible. No forewarning of this , only after bets had been settled. Refused to honour promotion. Had to involved IBAS who rightly found in my favour.

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Great site and casino. Reliable. And friendly!

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Does not offer good promotions and bonus.

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Get rid of the Captcha thing at log on, it's extremely irritating and time consuming

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Keep up the good work

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I can't win on any game. Disappointing.

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Grosvenor still allow reversal of withdrawals despite the Gambling Commissions edict of 12th May not to allow this.
I feel this is against the spirit of responsible gambling and hope it stops immediately.

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Very good but my money is gone v sorry no job no money thanks

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I cannot use your site as when I go to instant play on the poker section it just says that I have to resize the window but even when I adjust that it only lets me play hold em poker and not let me access my clubs poker tournaments .
so I am unable to use your site until you fix this error !

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Brilliant service can't ask for anything better

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Good games and good gameplay and great service

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I consider this😁 , sports 1000s of markets , a multitude of slots and loads of freebies and challenges , been a customer for 7 years…need i say more !

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The app is absolutely terrible I’ve had to delete it so many times and re install as it freezes and won’t let me access anything. Also the losses way overplayed the winning all the promotions only to get scammed. I no longer will be using grosvenor I’m going back to sky Vegas

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I quite like the live BJ tables and the offers. But the app is awful. Always freezes and takes forever to deposit. The way you have to select the pictures almost everytime you log is pathetic and it always logs you out for no reason. Good casino. Bad app

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number one casino in United Kingdom.Excellent customers services and looked after very well.

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Your online gambling is a rip off I have been playing slots but still can’t get the bonus free spin on every game

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like it but live playing when youre not there is wierd

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Not a bad site, few problems now and again but same as everywhere
And the usual bad beats grrrrr lol

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Disappointed. Played book of the dead for days and days but no bonuses nothing just felt like I was giving my cash away for no enjoyment at all… Now your going to go on about RNG random number generator! On other sites they at least let you enjoy losing by giving a few bonus during the days you day. Honestly must have gone 600/700 spins of watching tumble weed across the screen.

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They suspended my account without any real reason other than the fact I was just trying to withdraw my earnings of merely £40. When I contacted the agent with the Live Chat service, I was requested to verify my identity by having to provide my passport and a utility bill, which I immediately did only to be told that I now have to wait a week for them to confirm if my account will be reactivated.

This is feels like a deliberate move to prevent or make it very difficult for players to withdraw their earnings.

Whether I get my money back or not NEVER AGAIN I am using Grosvenor.

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I only play roulette, I won £60,000 within a few weeks and was surprised that they paid it in two instalments within 4 days. Never had any problems whatsoever and generally have problems with all other online casinos. The only negative I would say is they use to have a points system which you convert to money whenever you want but now there's nothing.

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Seriously they have suspended my account due to i made withdrawals. I dont get it …my battery died they couldnt get through so they suspended my account and now i have to wait upto 3/5 working days. To make sure it was me making these withdrawals . 😡😡😡😡😡 and i requested to withdraw the remaining balance but only get it when i get a phone call from the safe gambling team thats another 3 to 5 days COME ON GUYS wot wrong with you. Go to another casino and they for a id when you 1st sign up which im sure you can send . Also the review isnt going to resolved either. Spent Alot in there but recieve very less. Seriously its a very disappointing investment for money
.Dont know i signed up and no compersation or any compromise wot so ever .. guys focus on the service get back to people quicker be fair with winnings god sake. As for the reply from the 1st post it just takes you to customer service again . I think its best to call a customer dont you think rather sending customers to contact chat where you in a queue of 10 people the investgations team dont do really much either . I going to cancel my acc next week and also forward to friends and colleagues and other website . Dissatisfied and disappointed and all the donts.

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Have been playing slots for many years though i would give grosvenor a go. Big mistake the games return not even a quarter of advertised RTP – Bonuses never ever occur-Something weird is going on with this website – don't get taken advantage of especially in the current environment please avoid.

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This company will not communicate with you even after a response on Trustpilot!!

Reply from Grosvenor Casinos
A day ago
Hi Christopher,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate this matter further, can you contact support!???

We look forward to hearing from you.

Kind regards,
Grosvenor Casinos Team

Still waiting.

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Amazing casino, great games!!!

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Joined the casino on Sunday and managed to win £320 which I later decided to withdraw and only £100 deposited!!
I then decided to close my account to prevent any further losses being in control!! One hour later the casino have rejected my withdrawal and only refunded my deposits!!!

Due to suspicious activity involving duplicate accounts???

I don’t have a duplicate account and had no intention of defrauding the casino.

Please do not use this casino if you value your money and also there software is a disgrace and crashes every 5 minutes!!!

Legalised thieves in my opinion!!!

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Pls stay away from them. I deposited £2150 and that’s to tell you I was losing a lot to have deposited that amount within an hour . But I was lucky continued playing and got my money back and up to 2380 plus but I’m still waiting for my hard earn money . They collected my money with ease but to return it is an issue. Withdrawal pending, review team are processing it , it takes 1-3 days to get it, just name the excuse simply they want you to cancel the withdrawal and gamble the funds . I’ve taken a self break from them so not to gamble the money. Pls stay away, most bookies credit your account immediately you initiate the withdrawal and with some you can deactivate the withdrawal cancellation process so once you initiate a withdrawal then you can’t recall it back. They don’t have such system. I’ve opted for one star cuz you have to give a rating if not it won’t have been zero.

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It's the worse site I have played on for paying out and giving out bonuses

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All went well as expected. No problems encountered. Spent a pleasant couple of hours on various slots.

Could have been improved by a small win but we all want that don't we.

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Like it isn't difficult enough to get a win at this casino, they deliberately leave my withdrawal in a pending state after cancelling it once already. No help at all from live chat. Disgusting that they are happy to take your money but if you get lucky just once they do everything they can to not pay out..even though my withdrawal is no where near as much as I've deposited and lost at this dreadful casino. I just want my winnings that I'm entitled to, so I can close this account as I won't be playing here again. Every other casino I've managed to withdraw from process the request within an hour and I receive my winnings in my bank account the next working day.
I do not recommend this casino to anyone… That is unless you enjoy throwing your money away and then being denied your winnings.

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It’s good but seen the last few seen lock down
You don’t win any thing and no free games any more because think that many people are play now seen the casino are shut

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I miss going to the casino in Bristol. I play on-line but do not win often enough for my liking, but we all say that.

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Got invited to free spins but game wouldnt load. Live Chat said it was a common problem and i would hear back.

Didnt ever hear back.

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