3 / 5
24 February 2020
Comment from uk.trustpilot.com
Joined Betvictor to take a 100-1 odds on Fury beating Wilder by KO or TKO on Saturday night and wasn’t able to place a bet for that promotion as it wasn’t available on their app or website, wasted around 30 minutes downloading the app, registering and trying to find the damn promotion.
UI is still laggy. Best suited for prematch bets. Inplay can be a bit tricky to place.
Good betting site
Spinning spinning never wining :) all of them are corrupted, I don’t know is it the casino or the game provides but definitely rigged. Played one game over 500 and it kicked me out of the game few times and no bonus future, maybe we should ask the developers how much money we should put to trigger the bonus round 1k 5k 10k or it’s endless story. Also not just this casino but others as well play for over 200 spins and the bonus round 11£, gambling it’s not just loosing, it should be fun and enjoyable, but a lot of greedy people out there and will put me off gambling for life.
23 February 2020
Hello. I signed up for betvictor three months ago. I completely passed the verification. I made bets and started winning. And yesterday I wanted to withdraw money, but I could not. The support service wrote that I searched for a meal using a plastic card from which country I cannot use. I wrote to support that I didn’t make a deposit using a card. I used only an electronic wallet. they replied that they needed to investigate. and today I get the letter:
In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site.
BetVictor reserves the right to suspend or close your account at any time and for any reason, included but not limited to the circumstances set out in Sections 9 and 10 of the Terms and Conditions.
Following our decision:
• No activity shall be permitted (including deposits, withdrawals, betting or gaming)
• No bonuses or contingent winnings will be credited to your Account
BetVictor reserves the right to withhold the funds in your account from you where we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Practices or Dishonest activity.
Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in the Terms and Conditions.
I asked them why you blocked my account and why you are not returning my money. they didn’t answer anything concrete. They stole my money from their rules. I did not steal this money, I honestly won it. I will become a mother soon. And this money is important for me.
22 February 2020
Was offered a free acca but I forgot to opt in the bet. Explained to Khaddy on live chat and he corrected my mistake for me.
Kayleigh was brilliant. First class service
Kayleigh at Bet Victor was superb!
Very helpful and professional.
Let’s hope the app is as good.
21 February 2020
Despite many emails texts all sorts of communication I still cannot get on BetVictor I can't speak to no one the live chat is a waste of time I'm they don't send you a link when you try to reset your password it's bloody hard work
Good customer service, fast and efficient
I think that Betvictor needs to change their BOG prices strategy for Horse Racing.
Looking at the trends of Horse Racing, markets open on most evenings before a race meeting and it occurs to me that if BV's ambition is to be a marker leader than you should offer your BOG service the night before like other bookmakers, BET365 & Boylesports being two that I know of.
20 February 2020
Great site to start fair play in slots pay in and returns but then boooom!!!!, lost thousands, take take take site no fair gaming or enjoyable experience, typical site !
19 February 2020
By far the worst experience ever. Live chat with Tina was absolutely awful.. she ended the chat after myself asking a question about a method of payment. Which has left me to feel quite distressed. A full investigation should be completed on how I was treated, how can you terminate a conversation whilst talking over a delicate subject?
Live chat is the latest way of communication these days.. at least teach staff basic customer service if you want people to spend there money on this site.
Damian was amazing. 5 stars.
helen was a great help through the livechat
Great service from Laxmi who was super nice, quick an efficient. Thank you Laxmi
18 February 2020
Helen was courteous and helpful and resolved my issue efficiently.
Spoke with Harriet, an absolute pleasure.
Professional, understanding and very efficient!!
Top class service
Thank you Harriet
by far the best gambling customer service ive encountered, quick, friendly, and doesn't give you the excuse that they can't do anything, should be more liek this in the future
Eoin Ó Deasmhúnaigh Ó Dubhghaill
Great betting site and extra helpful staff. A+++++
17 February 2020
16 February 2020
15 February 2020
Beto was very helpful with my enquiry and give him 5stars for sorting my problem quickly and kindly
Top 5 star friendly helpful service from Helen great customer satisfaction
Had a Accra insurance bonus expire without me knowing, was reimbursed no questions asked, top service, couldnt ask for more.
14 February 2020
13 February 2020
App full of bugs, constantly 'times out' and takes a long time lading every time you click a page or tab
Customer service are extremely friendly, and professional, the sites easy to use it has loads to offer with games and promotions, verification was done in mins absolutely no hassle or having to send absolutely everything to them! Great promotions, great customer 24 hour support, has all the top games.
Mr John Stewart
Logging in process and making a bet has become a lot slower lately
12 February 2020
Catherine was fantastic in dealing with my query. It was very fast & efficient. Definitely recommend asking for her
Great service from the costumer service team. Esp Harriet
I have just shared a lovely chat with Helen. I had a problem, Helen was sympathetic and sorted me out. I no longer have a problem and feel very satisfied that Helen got the right result. Great Service
11 February 2020
Excellent app and rapid withdrawals!
Every time I have contact BV via Live chat and got through to Kayleigh, she has been excellent every single time!
Helen’s customer service was excellent and kept in contact with me while she solved the issue I had.
Fantastic quick and efficient customer service! Thanks helen
A wonderful fast efficient service provided from one of the customer service advisors Nikki! Really please with the service provided :)
Very quick response and my problem was sort in a very short time brilliant customer service from Damian thanks for your help 😁😁😁
Tina dealt with my request reasonably quickly ( much better than some other firms I could mention) . Although the query was dealt with there still seems to be a systemic problem that was not resolved
10 February 2020
I have had to use the online chat a couple of time. On both occasions I have received excellent customer service. My questions were answered promptly, even though one of the errors was my fault, they rectified it no problem. The only down side is the length of time it takes to withdraw to your bank account. If they could speed this up, it would be a major plus.
withdrawal time scale is a absolutely joke 5 working days for my winnings To show in my bank 99% of betting site online now have 24hr turn around time scale why are yous still stuck In the old times sort this out bet victor yous are a Multi million pound company but yet yous still can’t find away to send people the winnings faster.
The lady i spoke to was great.. Straight to the issue and sorted right away. Had this a few times.
09 February 2020
Great site ! Helpful customer services great games fast payouts regular wins so fair casino and great offers !
Easy to use and great aftercare service from megan who was very swift in dealing with issues. Thanks BV and megan
Excellent till now I hope it will be same if I win somthing
08 February 2020
The customer service was excellent! I had a problem & it was sorted straight away! By Khaddy.
Just the usual leaches
Preying on addicts
A customer service person named Kieron is absolutely amazing. Very kind and understanding. Honestly a great person to deal with. Thank yOu 😃
06 February 2020
I have been using BetVictor for the last two months and have only had the need to contact support twice in this period. Let me first say I have used almost all of the big betting names and brands, and have had my fair share of bad experiences with the majority of them.
However, BetVictor has been a breath of fresh air. My recent occasion was due to an in-play sports bet I placed which was a 60 pound stake for another goal in a friendly match, the match suddenly ended minutes later (75th') unexpectedly, landing my bet as a loss. I was a little frustrated at first so I tried to contact support about whether or not the bet could be voided as it had no chance of landing with the match being called off early.
When I got through to support which was after around 30 seconds, I was connected to Khaddy, who was extremely friendly and personable. I explained to her my issue and she instantly acknowledged with his response that I would like to void the bet, which was indeed what I was after. She then pushed this to her team to find out why the match was called off to see whether I was eligible for the void. After around 10 minutes of waiting and a friendly chat with Khaddy in the meantime, she then explained the policies of voiding bets in the case of a match ending early due to bad weather (which turned out to be my case), she then said due to the inconvenience and chat we had she was able to void the bet as a gesture of good will.
I was overjoyed to say the least, but more-so with the fact I am now placing my bets with a company that genuinely values it's customers and will indeed go out of their way to help when needed.
I have never experienced this support with another betting company. Excellent. 10/10
Great friendly staff who will always do there best to help. Look no further for a great app.
Keep up the good work guys
05 February 2020
Very helpful, quickly resolved my issues
04 February 2020
Disabled my cashout function after I won big amounts. Could not answer me about why it was disabled. I had net winning in betvictor and I guess they didn't like it.
02 February 2020
Excellent service from Catherine Could not be faulted
Great service on live chat was really helpful at solving the issue I had
Best betting app ever
had a problem with a bonus not being credited but got it sorted within a couple of minutes using online help excellent service. Must admit i don't usually have a good word to say about bookies so it's only fair to mention when they do something well.
01 February 2020
Really helpful great customer service
Withdrawals to bank takes 5 working days... but when I deposit it’s instantly taken out of my bank...should be a 24 hour turn around to be honest betvictor. Sort it out
31 January 2020
Needed help reopening my account .
Megan helped me achieve that very quickly and efficiently
I needed help with a missing bonus. Megan handled it very well and her online demeanour was very pleasant and encouraging. She also solved the problem! Thank you.
28 January 2020
Needed a hand reopening my account after inactivity for so long, had no utility bill letters on hand nor government issued letters so I was in a pickle! A lovely lady called Nikki was able to help my account get fully verified in no less than 5 minutes!! Oh and popped a free £5 sports bonus bet on for me to enjoy! I’ve missed using BV and this is why! Brill customer service
27 January 2020
Excellent customer service from Harriet thanks!
Very pleased with the help given.
25 January 2020
I found the welcome bonus good as it encourages play on different platforms other than the usual bingo & slots however, although this bonus is good, I did find the slots very poor in general play & bonus payouts with over £30 in cash & £10 bonus funds lost very quickly.
24 January 2020
Excellent website / company.
Fantastic great customer service
Very polite and helpful. Sorted my problem quickly. Thank you.
lost my account details Laxmi was a star really hepled me out, much appreciated thank you
Mr Laurentiu Rusoaia
Great experience with customer service
Fantastic Service from Tina 10/10
23 January 2020
Great service from Kayleigh on live chat. Missing sign up bonus was resolved in no time.
22 January 2020
voice chat with Damian as I had logging on problems and he sorted it within 3 mins. Good service
Helen was very professional and helpful and resolved my issue swiftly with no problem at all.
21 January 2020
Always on hand to help
Managed to place an incorrect bet before having enough coffee! the lovely and sympathetic Tina on Live chat cancelled the bet for me, so I could place the correct one. Thanks Tina!
Best site so far
20 January 2020
Excellent customer service
Great app for betting. Customer service is very good.
I rarely win but that’s my own bad luck.
I like the in-game betting sometimes and the cash out option is an excellent feature.
Also the free bonus bets are generous
Emma was very helpful. Dealt with my query very quickly and fully resolved
Amazing service and great odds. Thank you guys.
i spoke to betvictor a second time. lady called Catherine. again very kind and helpful . i will definitely use them again. very very helpful. paw
19 January 2020
Best gamerling website
Wagering ridiculous... also welcome off was a con.
Stefan R Austin
they resolved my issue very quickly, the live chat was extremely useful.
So far, easy site to use, clear navigation.
Great assistance on chat.
Was trying to reopen my account after a period of inactivity and was asked to verify again.
When the process failed to complete I contacted live chat and they sorted the problem in a few minutes.
18 January 2020
Had good customer service from Helen regarding a promotion issue. Manage to sort out the issue the next day.
had a good chat with helen and they provided bonus even am not at all eligible
I won £1300 from a £10 deposit. Thank u
Best app n the help should you need it is fantastic 👍👍
So far so good .
Used the live chat and spoke to Helen - so helpful with my query and found a speedy resolution. Thank you!!
I recently signed up with Bet Victor and used their Live Chat for some queries. The Live Chat was a very smooth and easy process, I didn't have to wait too long either. The chat advisor very helpful and answered my queries.
17 January 2020
Just joined bet victor did not see that only one person per household can claim £30 BONUS , I joined after and was not allowed bonus but after enquiring they have offered me a bonus ,very helpful conversation with Helen.
16 January 2020
really good customer service
Tanya you're the best customer service rep I've ever had the pleasure dealing with. Thanks for all your help!
15 January 2020
After connecting to an agent took over 10 mins before my question was answered I had to keep typing the agents name to make sure we were still connected.From start to finish the chat session lasted roughly 30 mins (Very Slow) the result of my query’s were dealt with very well.
I asked for help this morning and she was very helpful
14 January 2020
Great team, great service any bad reviews are simply people from a troubled pathway in life. Have a great 2020
i have just had my betvictor account closed and my money stolen. i spoke with harriet on chat regarding 4 of my football bets. all but one game on each bet was void as the games got cancelled. i asked for my bets to be cancelled. there was no point in my bets being played out with just one team playing. harriet refused to do this. i said i want a refund. she said you wont be getting any refund. and closed my account. i have now had to get the police involved for theft
spoke to a lady called Tina. very very good. polite. helpful. quick response. could not have been more helpful.
13 January 2020
Laxmi top help and he or she should be given extra credit as extra credit is due. Such a help. Thank you
Nice and easy to use simply the best better than all the rest
excellent customer service
Great customer service by Helen, answered my questions fully
12 January 2020
Very helpful and fast customer service, decent promotions and bonuses as well
The worst website ever.
I was trying to build a big accumulator and it took about 4 hours to add 12 selections.
Pages taking minutes to load each time.
When you look at the inplay list, it can say an event is at half time, when actually it's half way through the second half.
Won't use betvictor again until they revamp the whole site.
Spoke with an agent named Kayleigh I was given the best help so fast.thankyou
excellent welcome bonus and it was possible to cash out after wagering too
11 January 2020
They closed my account and stolen my money because I won some money. I know better betting sites
Had a minor problem and was quickly solved, excellent service
Had login issues which Paul promptly fixed through the live chat. 5 star service.
10 January 2020
Very good Casino. No issues with Deposits or Withdrawals after signing up. Managed to turn £20 free play on table games into £600 cash out after completing the wagering requirement. Played on the slots as well, monies seemed to last a lot longer than most Casinos I play at, ended up being a very enjoyable experience. Will definitely play here again in the future.
Just signed up as a new customer to bv. there was a few questions i wanted to ask before making my first deposit.went straight onto customer service and spoke to a lady who was very friendly and more than happy to answer all my questions. was more than happy then to make my first deposit. and also got my free bet.all in all I've made the right choice signing up with bv.if I do run into any problems in the future i know i can rely on customer service to help me out Thankyou .
09 January 2020
Hi Spoke to Helen today who helped me out with my promotional offers. Very helpful.
Spoke to Helen just few minutes ago on 9th Jan.2019 at 17h15 and the issue was resolved instantly.
Keep it up Helen and the team.
The Office (TheOffice)
Quick resolution to my issue, Thanks Helen
08 January 2020
Very good company,had some confusion over my gamstop that ended awhile back and for some reason gamstop still popped up, Betvictor closed my account to be on the safe side as we were both not to sure what was going on. I finally sorted it with gamstop and Betvictor reopened my account straight away :) Not only that they also paid me my 5% cash on all losses before my account was frozen, They really are the best safe and fair company. Also before all that happened I hit big wins 1674x on bonanza at £1.40 a 1555x on some fruit game and 1000x on book of dead. I stay very clear of all sites now but not this one. Hope this helps. Regards Ed
I wanted x 4 prices to be quoted by their traders as they did not exist on their website (or any other bookmaker that i referred to). I made my request through their chat line and received a great service. I did not have to wait long for my chatline to be answered and their dealers gave me good prices very rapidly and they had to write these out manually given that the scorelines were not quoted on their website. Well Done! BetVictor
Helen was extremely quick and helpful in resolving my query of a missing free bet.
07 January 2020
First time round I was told my account was verified and I wouldn’t need to send any more documentation than I had already given waited a couple of days and it still wasn’t open so had to do the live chat again and wait for a while which was a pain. Dealt with Nikki who was apologetic and credited me a 5 pound bet which I was happy with in the end, just frustrating that I had to send in more docs when my account was already opened for a while
ALFA AMADO BARRI
06 January 2020
fast and have good pormotions
Very nice costumer service and quick money transfer very nice
Excellent site. I have been gambling 10 years online. I know a great site when I use one. BetVic have their own Roulette now and I am amazed it isn't a lot more popular. Simply due to it being a live experience with only a 0.10p min bet. The options available with a 0.10p min bet per number are great in comparison to the likes of playtech or Evolution gaming. A 50 pound deposit can last 10x longer than with these other providers. In other words, the fun lasts longer and the bets available to place with a lower bankroll are multiplied 5 or 10x.
The withdrawal process is excellent and has seemingly a bad name from years back. It is said to be slower than other sites, but in my experience its been one of the quickest. I did, however, get in touch with chat to request that they remove the Pending period. That might speed it up a little, but even before hand was never over 24 hours pending.
The sports betting is a bigger and better selection than most sites and tye slots available are in the 1,000's.
Add to all this the fact the live support is better than any site, gambling or otherwise, that you'll find online.. and this site will quickly become the most enjoyable, effortless and favorable one to play at.
Daniel Dubtrix Walton
05 January 2020
Received help from emma on live chat. Very fast service and polite. Great helpful service. 5 stars
Total nonsense. Will let you deposit no problem, try and withdraw and they try and make you jump through hoops, all whilst still holding your cash and (probably) earning interest on it.
If you insist on proof of identity, it’s no problem for most legit punters, but do it BEFORE taking any money. Would have though that was blindingly obvious.
Gave two stars as the customer service is quite good.
Very happy with my service on live chat today and the way betvictor have responded to an issue. Made a bet on a basketball game and one of the players that were involved in my bet didn’t play due to illnesss. After 10 minutes they returned my stake so Thankyou betvictor. I must mention that Alina was great in helping me through this issue. So thanks a lot! Defo Recommend using betvictor.
04 January 2020
Very helpful service . Especially sorting my bonus out as I messed up signing up
03 January 2020
Very good sorted my verification out for me straight away
Was helped out with everything I needed and tyron was very helpful
02 January 2020
Had a query which was sorted within 5 minutes by Vicky, very helpful & very efficient. Thank you Vicky 👍🏻
Really appreciate the help I received from Bet Victor :)
terrible still will not let me put the stake in
I think that if you like losing your be alright with this site, seems that when you win they take a lot more back 🤔
29 December 2019
They scammed me out of my winnings and my deposit. They claimed I needed to verify my account and changed the requirements everytime I emailed as to what they needed. When they founf out I didn't have any utitlity bills in my name that wa the only verification they requested when previously they stated that a bank statement would suffice. I even begged for any alternatives, i provided them with my bank statement, passport, driving licence and proof of purchase. I have seen many other cases online and I will be pushing to get my money back. I will urge others to stay away or you risk losing your money. I have previously worked for a betting company before and know a badsite when i see one. I had sent them over 8 emails and they didn't bother to read them as they ignored anything I had to say.
Joke of a gaming site. More chance of throwing your money into a hurricane and watching your money double. Genie jackpot is an absolute joke. £120 in 2 days. Wont get another penny. That game is criminal
Deposited hundreds on betvictor, never won anything. When you ask for something for free you will get always same answer,, you do not qualify for anything".
28 December 2019
Great experience always helpful.
I had some issues getting into my account and for a long time gave up using it. Kayleigh in online customer services was extremely helpful and got me up and running again quickly
Spoke to Emma - very helpful, very nice, and problem sorted straight away. Couldn't be better.
Jo Nathan _
27 December 2019
Fast and good explanation from Helen over the text chat.
26 December 2019
helen was very helpful give her a extra pound a hour please !
Helen dealt with enquiry swiftly and efficiently, thanks
Kerry Richard Smith
My service from Sarah was great, Very professional and curteous.
For a long time l gave up on my account as it wouldn't recognise the account let alone my password. I contacted Kayleigh on customer chat and she was brilliant, sorting it out once and for all, closing my old account and transferring the balance back to my bank
25 December 2019
Spoke to Helen and she sorted out my problem immediately thanks to her.
24 December 2019
Spoke to Tina and she sorted out my problem immediately, Top Notch!
23 December 2019
Great customer service, they solved my payment issue really quickly and the agent was really polite.
22 December 2019
Customer service second to none. Thankyou Harriet
21 December 2019
Used to be my favourite but now it seems to be policy that on football you see a price , fund your account go to place a bet and suddenly price goes in...it's happening nearly every bet now so I think it's done deliberately....latest showing Leicester to beat man city 7/1... Stick a tenner in account all of a sudden it goes 13/2...happens all the time now so putting me off using...price never changes outwards
Locked myself out of my account due to forgetting my password (relying on Google to remember them), a lady by the name of Samantha got me sorted via live chat in no time, thank you
20 December 2019
First of for you are my best and favourite online casino ever and I will say that proudly.
I have no words to explain how much I love betvictor casino, And not because I had a some winning. But My main reason's are, that Your website is out of these world. The graphics on your website is amazing. Wow. I can type any game and your website and the games will be available on your site. Also your games are fair and you pay your customer there winning money on time with out any problems.
I hope others online casino providers can learn from your high quality online casino.
Thanks and merry Christmas and a happy new year.
19 December 2019
fast service and polite as always
18 December 2019
Easy to use and find the football bets etc
16 December 2019
Awful awful casino
I joined this casino with a great hope. Sent them my documents and approved them yet they made an excuse not to pay me my winnings around £2k. They said I was self excluded and yet they allowed to open account and deposit a couple of times. This casino is corrupt. Their TC is nonsense. I will write a review Every week from now on to warn people to be VERY VERY CAREFUL when deciding joining these blood suckers.
The Worst casino ever.
Good service from staff
Excellent place to bet.
Had a chat with Sarah, who was brilliant. Very clear in what was required and acceptable as far as documentation was concerned.
Also updated my details, and gave me £5 deposit bonus. Which was very well received.
Thank you Sarah.
15 December 2019
I was struggling to verify my address but Nikki was very kind and helped me through the process. A very pleasant customer services experience. She deserves a pay rise! Haha
14 December 2019
Quick responses to help and generally a good site. Great odds too.
BEST APP EVER😁
13 December 2019
Was confused about my accumulator bonus funds but was helped in live chat by 'Tyron' who was straight forward and quick in guiding me in the right direction.
Can't complain excellent service from Tyron, couldn't be happier with the fellas help. 👍👍
0 star. They will avoid paying you. Absolutely scams. Avoid it if you can. Definitely not a legit place.
Kieron was very helpful
12 December 2019
needed help logging in, and Paul quickly sorted the issue.
Thank you helen for your help.very much appreciayed
I asked Katie about a withdrawal and she was very helpful. And seems like a down to earth girl too. Thanks a lot for your help pal put my mind at ease there. All the best,
Michael and Laurie
10 December 2019
i had really good help from Megan, spoke to me politely and solved the issue.
09 December 2019
Had a slight issue with the app but kieron was quick to rectify and refunded instantly . Great service
08 December 2019
I have given this an average not worse based on the politeness and good customer skills I received from an advisor called Kayleigh. My account had been closed due to inactivity and the advisor had unlocked this, however to access this I need to send proof of home address and ID. Well if you out going to watch a game of football and hoping to make a bet, you are not likely to be carrying a utility bill and an ID, so you I would technical miss out on the bet. I didn't have this experience with coral in the past, and I understand that businesses need to take extra steps now, however, I personally had just logged into my skybet account on this occasion and made my bets and will probably never bother with bet victor going forward.
Helen solved my issue about a player missing from being carded super fast. Cant fault it
I would give this casino absolutely 0 star if I can. They will try everything not to pay you. You send all your documents and even if they are verified they will avoid paying you. I had one of the worst gaming experience with this casino. STAY AWAY. %1000 scam
07 December 2019
Small problem changing my phone number.Quickly sorted by Helen.
Great customer service by Sue
05 December 2019
Superb customer service from Katie and the rest of the team. The mobile app is easy to use, good bet promotions etc. Keep it up BV!
Very good service, the chat is very mature in their answers, very good bookmaker for sport betting , with good odds. If you want bonuses very good chat and a good experience bet victor is the place
02 December 2019
One of the worst site ever...I have lost huge money in this site , No bonuses guys avoid,avoid,avoid
01 December 2019
Great site. Signed up and won over £1000 but due to wagering requirements ended up withdrawing £600. Quick withdrawal and was in my account within a few days. Thank you
Tyson is very calm and full of knowledges. Answer every single question even some of them seems a bit silly.
Online chat was very quick and helpful.
29 November 2019
Great app and includes some of the non-league games. Spoke to Katie who helped me with few technical issues (thank you so much)
27 November 2019
Absolutely disgusting dishonest casino. Opted in to a promotion bearing in mind promotions are rare at this casino and they are now saying I didn't opt in when I know full well I did! I honestly can not believe how low a casino can go just to avoid giving a poxy bonus. I've closed my account now, far better sites that treat their customers better and offer rewards.
Spoke to Kieron he was very helpful and professional!!!
26 November 2019
Spoke with Laxmi
She was very well informed, polite and helped me resolve my issue
25 November 2019
The won't let me place any bets on horses because I had a winning streak that cost them a lot of money.
I spoke with Maja and she answered all my questions in efficient, polite and friendly fashion. An excellent experience.
23 November 2019
Very supportive and patient advice from Sarah.
21 November 2019
Very helpful and polite on live chat; I spoke to Josh who helped me with all my queries in a polite and efficient manner
20 November 2019
I contacted BetVictor through live chat my query was dealt with in minutes by a very efficient and helpful lady couldn't be happier
19 November 2019
Keiron on live chat was very helpful. Rectified my issue immediately and responded very quickly :-)
Keiron was very helpful on live chat.
Can no longer bet with them after 1 day
There reply to stopping me betting on sports was a business decision due to fact won a few hundred I wouldn't recommend these to anyone if you win they will stop you using site
18 November 2019
Spoke with Sue about verifying my account. An absolute pleasure to deal with, problem sorted within minutes!
After having an issue with my account, I contacted the BetVictor online chat team. Together the member of staff Katie and I reset the account and I was able to complete a transaction. All was completed with the minimum of fuss. Well done.
Like any of this sites,corrupted ,rigged and adaptable.well over 20k and not a single decent win .people learn from my mistake and stay well clear.
very good customer service
Katie - excellent customer service
Sarah - excellent Service - thank you!
Sign up was easy. Sarah was very efficient in getting me fully signed up and giving me my bonus straight away. Looking forward to using the site.
This is based on the support I received not the app or the betting side. I had a logon issue and it was resolved very quickly by Tyron this morning.
Went on live chat explained my problem and with in minutes it was sorted fast and friendly
Helen was very helpful - thank you :)
Laxmi was very helpful - thank you!
Good customer service experience
Dannielle was very helpful and sorted my request, giving me my £5 free bet even though it had expired
Kayleigh was really helpful. Very good customer service
The company dealt with an issue sensibly and fairly
Stevie was very polite and helped me out within 5 minutes
My helper Sue was brill
I had an issue with some bonus funds. Stevie was able to sorted it out in 5 minutes and he was super friendly. thumbs up for him
Beto was fantastic on live chat, helped me quickly and efficiently!
My PayPal account has been used fraudulently by this company. Transactions totalling 100.
I have since spoken with paypal who refused my dispute without an explanation given. I explained several times to paypal to provide an explanation how my account Can be accessed by a third party and transactions made to bet victor without my permission but they fail to answer this question raised.
I have since raised the query to bet victor and they point blank refused to refund my money. This is theft. Their response was to put the onus back on me as a customer and contact the police. Do the police care about a measly 100 coming from a persons bank account. I do not think so. Do I? Well of course I do and this is why I write this review.
Bet victor are scam artists!!!!
I have since changed my passwords with paypal but will never have associations with paypal in the future, due to this issue. As regards bet victor, well then should be closed down.
11 October 2019
One star because I have bet five pound and you never give my bonus.
Easy user interface
Good joining bonus
Good variety of games and betting in one place
Amazing customer service, 24/7 Online Chat, Great bet varieties.
Just joined and was having problems with account verification, Sarah dealt with me and was uber patient. Sorted the drama an happy! TY
Quick and helpful
10 October 2019
A like the layout of the website and the game available to play. They have offers on regularly, which is always a draw.
Sadly, this is all tarnished by the withdrawal/payout process.
Its been over a week since I requested a payout and still no money arrived in my bank.
Everyday the withdrawal says pending.
I have contacted then numerous times and each time they say there was an issue and they have to 'resend' the payout - which takes 2-5 days or 2-6 days which every one they tell you.
So each time I wait the 5 or 6 days and nothing - then the process starts again - me contacting them, the adviser saying sorry we had issues, them sending the money - if they ever do send it. Its pathetic!!
Its almost as if they do not want to payout!!
From a very unsatisfied customer. I would not recommend.
Customer R Byatt
I had a problem with my first bet and contacted Josh who was extremely helpful and sorted out my newbie mishap!
09 October 2019
Title of your review
Prices and offers good, service not so. Dog races cut off just before the off so you can't watch them. The reply when you complain is it's your fault, check your cashe and cookies! You watch for three minutes, it cuts out on the off and it's my fault!
Also no help when you complain, and it always takes at least 3 days to get your winnings. At least three days, never any less than three days.
The cs agent was great but so many technical issues lately it's almost impossible to place bets
would just like to say that the betvictor team were so helpful and got things sorted for me. so a big thank you to Maddy and Rachel who were so nice even when i was a bit rude to them.so again Thank you's
08 October 2019
Excellent service once again
from the BetVictor team, with particular help from Kirsty. BV always know how to help and reward their customers and have never let me down in the past.
Thanks again for your help
would just like to say to Kirsty and the rest of betvictor staff thank you for being so nice and helpful you were great.
Great odds and great service. Had an issue with a bet query and the help centre was very good to resolve it. App layout could be better as not as simple to browse all bet markets. Still very good though.
07 October 2019
My account was quickly limited after winning a few horse racing bets and I was unable to place further bets. They have two sets of horse racing odds, one for those who win where the odds are crap called the guaranteed bet market and another set of odds for those who lose. Unethical two tier system for winners and losers.
06 October 2019
Great service form Sue on the live chat.
Best services given by MAJA keep it up
5star for you MAJA
Excellent service from Sarah.
My betting query was answered in a very helpful and polite manner. Thank you Sharon.
05 October 2019
Excellent customer service. Only app I use now. Have used a few and this is the best imo. Also imo, Bet (un)Fair is the worst.
My betting queries were answered in a polite and helpful way.
Thank you Helen.
Helen and Damien were really efficient and helpful sorting a problem for me. Helen especially but Damien lovely too
Spoke to Sharyn, help me with my situation and sorted everything in a reasonable time, very happy with service thanks
04 October 2019
Have been a customer since Victor Chandler days. The website is easy to use and they are generous with their free bets. Usually I have had no problem with these being awarded. Unfortunately this time, I hadn't received a free bet I thought I should have. I used their chat service online and their agent Xavier could not have been more helpful. I don't know why my bet was not awarded, but he quickly remedied the problem and I was given my free bet.
Well done BetVictor. Great service.
My account had been closed, after contacting Sarah the account was reopened with no problems
03 October 2019
Excellent customer service from Josh today. Thanks
Excellent all around
is ok games is good nedd more promotions
Good games and easy to deposit and withdraw
Great game with great payouts
I love this site. Very friendly.
02 October 2019
Excellent website easy to place a bet, bonus funds available to use over mulitple bets rather than being restricted. Excellent pricing and offers on horse racing. In my opinion one of the top betting sites on te internet
Great Easy Toi Use website
Horrific. Will let you upload money and bet. But try and withdraw and they shut down your account for “verification”. So far they have a photo of my DL, a selfie of me holding my DL to prove it’s in my possession, a screen shot of my bank account showing the payments made to them with my sort code and account number, a copy of my electricity tariff addressed to me (apparently not acceptable as it’s not a bill dated within 3 months), a copy of my credit card statement (not acceptable as I had the cheek to blurr out my card number and credit limit). And apparently that’s still not sufficient! If only they were so rigorous with checks prior to you giving them money and gambling.
Really like this site. Compared to others it has a nice user interface, good bonuses and easy to navigate.
Signed up as a new customer hoping to take advantage of their sign up promotions, after placing the qualifying bet and watching the result come in I want awarded the free bet from the promotion. I contacted them by live chat to query why the free bet hasn't been awarded after talking to the first person it was because I had a duplicated account this was then verified as the reason by the next person I spoke to. The third person said it was due to 1 per household, I'm not impressed with being messed about and been told 2 different things. If I got told 1 per house first it wouldn't of been an issue.
Bet victor was a good welcome bonus and I won!!! 😊 Easy to work out. Good quick payout. Highly recommend.
It’s fun and easy 2 Use
01 October 2019
Like the free bets
Really is an easy site to negotiate from putting a bet on football to having a few spins on the slots.
Also never had a problem with internet connection.
Great site, well pleased
good site fast cash out's
very happy with the bet victor site well worth 4 out 5 review!
Amazing betting experience
Best online bookmaker
Mr steven jackson
Very happy with others I receive from bet victor good value with horses & football.
Great online bet company
I think bet victor is one if not the best bookmakers I’ve ever bet with , and I’m more than happy to carry on , great company
Awful so awful I didn't even bother to play through the ill explained bonuses. Join sun vegas cant fault that site
30 September 2019
Excellent site, fast friendly communications, wide range of gaming, some of the best support in chat, thank you to Keiron for helping me out today, overall one of the best sites to play on. Deposit and withdrawal times are good. One of the best sign up bonuses offered. Many different interactive draws you can take part in. They give great offers and bonuses. A very trustworthy site.
Me and my brother,both deposit 10£ and took a bonus
Both of us withdrew 150!!!
Good communication & quick response
In assisting with my issues, no problems with withdrawals, very straight forward & speedy, no hassle having to produce I’d , customer service ,A1
Great site great app easy betting just what you want.
Great information from Kayleigh. Very helpful and polite and answered my question quickly and coherently.
Best football odds online plus weekly offers for free bets.
Very easy communication, Tanya also resolved my issue immediately
29 September 2019
Excellent service and had a great customer service experience from Kirsty , went the extra mile to sort my account out and was very polite , thank you will always trust this site
Good WebChat help. Polite and helpful all the way. Would highly recommend. Hope my bets go as smoothly and profitably?
Great service brilliant keep up the good work
28 September 2019
Everything sorted, no problems
27 September 2019
good I won alot just hope the money doesn't take too long to go in my account as have never used them before
the staff is pleasant,the service is fast the product is excellent I recommend this company
Great site ‘ easy to bet and credited free bets straight away and refunded your winning straight away casino was fab
was easy to set up and I could find the thing I like and prom were good to
Very helpful the girl I spoke to, Sue.
Rude customer service started mocking my name when things didn't go her way. AVOID!!!!
26 September 2019
Very good betting site love it
A nice site easy to navigate
Putting at bet on today I expected guaranteed odds automatically as with other sites but apart from that it's ok
Great site , easy withdraw lot of wining on slots the RA’ legends
I have deposited a few hundred quid a few too many times on bet victor now and unfortunately I have not enjoyed playing the nice selection of games they have. This is probably, and, mainly due to how the games have been set up. Many features have been disabled and changed from the standard original versions. Some games (eg) Book of the Dead, have had their spin cycle changed in a way that increases the duration of the normal standard spin before the reels stop making it very unlikely that you can trigger the bonus by catching the three scatters. You can easily spend over £150 at 50p per spin and still not trigger it, which I have done multiple times Other games like like (eg) Mystery Reels have also been changed in similar ways and also had the stop the reels feature removed of disabled. You have no control and it makes playing at BetVictor very expensive and not much fun at all. In my opinion the website is okay, it works fine and I haven’t had any issues with lagging but the menu cannot be hidden When playing on the iPad. It is intrusive to your gameplay and very hard to be submerged into the game with it in the way. This is not an issue from an android device or pc. I hope bet victor decides to enable the features of these games in the future. When that happens I’ll give them another try, until then, I’ll stay away.
25 September 2019
Bet £10.00 get £70.00 in free bets. Excellent no quibbles when you win, money paid within 2 days.
New customer and did not know that I had to “opt in” to get the welcome bonus but Kirsty was very helpful and got my free bets to me.Very kind and helpful service.Big up Kirsty ❤️
Pleased to have had a good experience today. My fault i missed a bonus , but Kirsty reinstated as a goodwill gesture-very happy
Contacted live chat regarding a bonus query.samuel the agent was very helpful and resolved it reasonably quickly
Would reccomend betvictor!
Good website, easy sign up process, great sign up offer,.
The promotion offers of free bets are totally not worth it as it needs to be used within a week's time and the single bet odds should be 2 or greater for using the £10 free bet.
It’s the simple basic help that differentiates customer services. Top marks.
24 September 2019
Had a slight problem with bonus offer,but after a chat with Josh it was sorted out very quickly and politely.
Fantastic games great agent that helped
23 September 2019
very pleasant customer service.
happy to assist you
Karl Dennis Zanft
22 September 2019
Josh was really helpful and pleasant.
Quick easy problem solving and explained everything when did not understand properly..
Issue very quickly and satisfactory resolved.
Great service and accurate problem solving issue was resolved and fully explained what I did not understand
21 September 2019
Top class. i was so happy
Kirsty from the support team was quick and efficient and was totally understanding with my issue witch was own fault so can't be more grateful great site all for the players / punters thanks again highly recommended site/casino
20 September 2019
Replay good easy to use
Laurence J Docherty
Ordinary site no lotteries
19 September 2019
Excellent service with quick responses would highly recommend
18 September 2019
I spoke to three of your colleagues on live chat this evening regarding the Deposit £10 and play with £70. Unfortunately whilst two people gave half a solution - the answers weren't sufficient to hep me. Hence having to try a third time. Lyndsay was helpful, polite and obviously more knowledgable and was able to provide the answer I needed. Thanks Lyndsay,
very helpful live chat.
17 September 2019
Good team live chat
Hi b. v. Just to say I usually dread these tx chats with organisations but this was so quick @ easy even for someone that's not mobile trained like myself the lady whom I spoke tocalled Helen. She deserves the bookies vertion of a michalin star. Thank you
Chidiadi Joseph Nwogu
What a great service! Newly joined BV, got a bonus which i had no idea could expire! logged in to bet and realised it was gone.. I hIt up the chat button on the bottom right hand side corner and there was Sean a life saver!!! i was re-credited and now i will tell all me mates to come join BET VICTOR!! CHEERS
Has to be one of the best online betting sites out there. I use both sports and slots and have never had to complain about problems with the site. Recently won’t a small fortune from them too so I can say that the smaller jackpots definitely pay out!
16 September 2019
My rating is actually a zero star . This is the most dishonnest and unfair online casino i ve never had to deal with .
I took a promo and qualified for some free spins, i ve claimed these spins as i ve not been credited . I qualified 100% but they refuse to credit them for shaddy reasons and find excuses which had nothing to do with terms and conditions.
Then they closed my account as i was not happy , without any reasons.
On top of that , i had £10 on my account ( £5 cash and £5 bonus) and they ve stolen my £5 bonus .
If you have an account , i advise you to close it now before something like they did to me happens to you . And if you don't have an account , never open an account here . I think it's the worst online casino i ve never experienced. I will update if ever my money is coming back , but for now this is stolen . Stay away from that scam
And note that most of the reviews here seems to be fake ! so be careful !
15 September 2019
Luke provided a quick and friendly customer service to resolve the issue
I was in contact with Maja on the 24/7 live chat and was dealt with quick and easy. I was looked after and that’s hard to find with some other betting sites that never respond. Will continue to use BetVictor in future.
Really happy with bet Victor very fair and always free bets available
14 September 2019
Very helpful customer service, and able to action request to my satisfaction. Service in general works as you would expect/want
Online chat adviser Keiron, very helpful and corrected the mistake I'd made. Thank you Keiron for all your help and patience
The customer service I received was quick, helpful and amazing.. haven’t got a bad word to say. A lot of other services should be taking a note of how it’s done. No nonsense and being passed around to other sections just straight answers. 10/10
Tried a few casino and reviewed a few. However, customet service and speedy payout brillant. When i won it was credit the next day or 2.
Gambling support brillant as they was worried i was spending too much on gambling and gave me a call to check up on me, again responible casino
They can lock withdrawals which every casino should do because when i lock i keep a few hundred to mess about and kill time.
Easy place to navigate. Betting side is good.
Brillant little bonus sometimes. So i will be using this company always. Thanks
very helpful and an easy process even when i messed up.
13 September 2019
Never had to use online chat before but Helen from betvictor was extremely professional and dealt with my inquiry with ease.
I received incredible customer service from Meghan. Very quick and easy
Already loving BetVictor
Great rapid service when account needed validating quickly so I didnt miss getting my bet on from Sean at BV.
12 September 2019