BetNeptune Review

Not the whole range available (obviously) but some very good discounts indeed. Every single member of staff we dealt with could not have been more helpful, from the man directing cars at the gate, to the person at the door to the helpers on the floor to the checkout staff – all were knowledgeable, friendly and really really helpful!

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After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman at the gates to the Neptune staff helping and advising customers, everyone seemed happy. The only slight negative was I couldn’t go each day to bag more bargains as the stock rotated, so had FOMO. Please continue to keep it in Swindon.

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I always enjoy shopping at Neptune, and the staff at the warehouse sale were so helpful, polite and professional. Even when they were busy, they still managed to respond to my email regarding stock left on a particular item. Thank you from a very happy customer.

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Excellent experience. I’ve been to lots of the warehouse sales but this was by far the best organised with super knowledgeable and helpful staff. Fabulous experience and new cherished pieces to add to the collection. Thanks Neptune!

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I visited Neptune outlet in Swindon recently and would like to congratulate Neptune on the high standard to customer service. Their staff are welcoming and helpful, looking after customers as though they were guests! Debbie in particular has been outstanding…going above and beyond to make me a happy customer! Thank you.

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I absolutely love all my Neptune furniture and I have lots. Great craftsmanship and worth every penny.

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Wonderful shopping experience, we went looking to help us make a choice between two different styles of sideboard. The staff couldn’t have been more helpful and willing to share their product knowledge. Thank you very much appreciated

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Nice sensible but stylish butterdish – beautifully packed, efficiently delivered. Looks more expensive than it was!

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Came in for paint colour advice, Lucy was so welcoming, helpful & gave me loads of ideas. I always have a great experience when I visit this store.

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Great service, delivery team polite and helpfulThe sideboard is a lovely well made piece of furniture

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I’m so frustrated. I’ve just unpacked a whole order of a new dinner service that I bought from you last week.I’ve gone to wash everything before using them and the plates are too big for our dishwasher. We actually have 2 dishwashers – Miele and a neff and they fit in neither. They’re so tall that the spinning water spray won’t turn. I even took one to my friend’s house to see if it fit in her fisher and piekel dishwasher and it was the same issue.The pasta bowls are also angled so they won’t fit either without taking up the space of 3 plates.I bought these as every day service so they just won’t work.I have no idea what process your design team go through as this seems like the first test for any dinner service for a modern home.It just doesn’t make sense that these checks aren’t made before manufacture and selling these things.I spent an hour unpacking and trying to wash everything and have no desire to spend another chunk of time packing everything up again.I wish there had been a review section in your site as I’m sure I’m not the only one who has thought this.

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I ordered a dining room table. The table came in fantastic condition. It was delivered and put together by Paul and George who were polite and professional. I’m very happy with the product and the service provided.

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I did visit Neptune in Guildford a month ago and I was helped by Freya. This young lady was incredibly knowledgeable and helpful. Freya offered to arrange a delivery for the heavy items that I could not take with me on the day. I have also received a follow up call by her making sure that I was pleased with my purchase, once arrived at home. A great experience!

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The flowers were fab but the vase was so filthy I actually thought I’d purchased an opaque one by mistake. Not good enough really for what is meant to be a premium product.

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Lovely people. Great quality. But parts missing. Ran way over and they had to come back several times because of poor communication between designer and fitters.

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Lovely Keswick side table but slow delivery and about a month behind original eta

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Grace, Jo and Chrissy were professional, courteous and caring. This is customer service at its very best. They listened and understood my requirements. Yet again I left the store happy in the knowledge I would return again and receive excellent service. Thank you

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I was helped today by Julie and Lynsey and got some great advice on last chance stock as well as an informative introduction to many of the new items that are available and how they would work with existing pieces I have bought from Neptune. Even though there were other customers in the store I felt that my needs were important and their product knowledge is excellent.

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Great customer service from Katie and she wrapped our present beautifully. Will be back.

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Five star as always. The paint was received in good time and in the best packaging I have ever seen from a company. The paint itself is amazing and I am now decorating almost every room in my house with it. Great service from a fantastic company.

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Sarah was amazing in helping me select furniture for my spare bedroom. Katie was really helpful sorting out a problem with head office regarding the delivery. Thanks so much to both of you furniture is in situ and looks wonderful .

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Great help today from Sarah today. She helped me with some faux flowers and a beautiful vase. Love this store and the staff thanks so much!

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Beautiful botanical artwork for our home, quality excellent and exceeded expectation. The pieces are exactly what we were looking for.

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I recently had a home colour consultation visit. Extremely helpful to see all the samples held against the walls . Ilyeash suggested colours that I wouldn’t have thought of. A really useful experience for anyone who is indecisive about choosing colours.

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The staff are super helpful & seem genuinely keen to help …and my mirror (which btw is just lovely) arrived very promptly & extremely well packed ! Thank you.

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Loving my new tray – perfect size for my footstool and so robust. A lovely addition to my room.

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Great customer service in the Chichester Branch and very good communication following my order for a custom painted bed. The delivery men were excellent. Thank you.

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Neptune have been everything we could want: helpful, accessible, prompt. Their recommendations and flexibility to our input have made our new kitchen look great and it is super-practical. Greg, Nerine, Lee and all the team have been terrific.

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So our delightful Casper armchair has arrived in perfect condition from Winchester today. The order was only placed yesterday afternoon. Thank you so much to both Lee at the Cheltenham store for sourcing the chair (genius work!) and to Jane at Winchester for her quiet professionalism in ensuring that we received it the following day! We really appreciated the photos emailed to us; the chair is in excellent condition and I cannot believe my luck in receiving it. It’s the perfect chair – so comfy and elegant – but not too large. Thank you again to Lee for the recommended driver and to whoever it was at HQ who linked with Lee at Cheltenham to source the Casper chair. We highly rate Neptune – but in this instance you’ve each gone above and beyond to assist us and we feel very fortunate.

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My husband and I searched around for a new kitchen for 2 years! We landed on Neptune and WOW we are so pleased with our choice as our kitchen is beautiful and we love it. We went for a Suffolk kitchen with an island and marble top. From meeting Chris in the Weybridge branch we knew this would be a smooth, professional experience and we were right. The units are very good quality and it all compliments my old house beautifully. Highly recommend.

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Looking after little problems you some times have.Victoria Durbajlo is great at dealing with customers. So good we will but further garden furniture from you

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What fabulous service! Neptune staff are the best. Lee looked after us today – going above and beyond what is already a brilliant company. He looked after us by sourcing a discontinued Casper chair which I desperately wanted. He researched, searched and fed back not only the store details of an ex-display chair in the fabric required – but also shared logistical support details for delivery of the armchair to our door. A very, very happy customer.

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I am really pleased with my lights. Excellent customer service.

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Great sale price and rapid delivery and stunning look in situ.

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Really disappointing – tried to book a personal bespoke interior design meeting only to be told that the colleague who provided the service was not available Very vague response when I asked when they would be available. Told to call back to speak to the manager in a couple of weeksReally disappointed and frustrated by lack of detailed response and very. unhelpful.

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Nipped into Neptune today to get inspiration for refreshing my open plan kitchen/living room. I was so happy with the advice I received about paint colours and where to use them to bring the room together in a stylish way, so much more than I could have envisaged. Very happy customer and can’t wait to get painting now.. thanks Emily!

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I was impressed with every contact, from visiting the wonderful shop in Hailsham, the staff were so charming and helpful, taking time sourcing wood samples. Similarly, the delivery men couldn’t have more professional. I am delighted with my table, it’s beautifully made and enhances the room perfectly.

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Beautiful dining table, very high quality, made to last.Very helpful customer service and fast delivery

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Had a slight issue regarding sizing of the Suffolk coat rack but was dealt with professionally and quickly. Excellent communication regards delivery times and very happy with the item. Would shop at Neptune again. Even gave my granddaughter (who is 1) her own little Neptune bag, great touch

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Beautiful quality – made to last . Always delivered securely and within time frame . I have never been disappointed with products and feel that Neptune is a company that creates objects of beauty to pass down to the next generation. I would rather save and support craftsmanship that is within the United Kingdom and create a home full of treasured and classic design . Simple !

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Quality of products excellent and built to last. Member of staff very helpful in advising what item would fit our room best.

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The ambience of your lovely room settings,and the staff are always so very welcoming.We go home with so many ideas.Thank you for being in easy travelling distance from our home.

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You are missing the point regarding the Handsworth cutlery. You say it is dishwasher proof. By the way, my daughter went with her complaint to your Guildford store after approximately 6 months of using it when she noticed the metal was corroding.The response from your employee was:”maybe don’t put it in the dishwasher”. Unbelievable!This cutlery is NOT dishwasher proof clearly.Poor response then and poor response now.It now has become unusable….

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My order was taken efficiently. The sale discount was generous. I was kept informed regarding delivery date and time. In the two week delivery period I realised I would be away. I received a personal reply telling me that delivery would be during the following week. As on previous occasion the delivery men were courteous, quick, efficient and respectful of my home. I am very pleased with my new blanket box/ottoman which suits the room decor and is just as described… plus sale discount! Thank you, Neptune.

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Do not buy.I bought 2 sets of Handsworth cutlery for my daughter’s new home a few years ago. It said it was dishwasher proof.However the sticking out metal ends have badly corroded and are very rough. It now regularly scratches your hand when in use.My daughter had taken it back to your Guildford shop and was told to maybe NOT put it in the dishwasher.We would not have bought the 2 sets if that’s what it said.I have just spoken to Customer Services and they’re not prepared to do anything about it.Do not buy Handsworth cutlery, it becomes unusable if you put it in the dishwasher as per their instruction. Mrs. M. Kyle

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I have fallen in love with Neptune paint and have spent some of the summer decorating with a new favourite colour, Driftwood. I ran out of paint so ordered some more, it arrived much quicker led than stated which meant I could get on with my decorating and plan the next room to paint. Very happy.

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Whether we visit the shop in Bath or make purchases over the phone the service is faultless and every person with deal with is professional, efficient and extremely polite.

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I love everything about Neptune, great products, good quality and very stylish. Every time I drive passed I have to park up and go in. The staff are very welcoming and I love walking out with a purchase and a Neptune bag.

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Delivery arrangements superb My trolley was beautifully packed and the drivers helped me unpack and placed in position. Quality of goods was fabulous as always.Thank you

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On line order – Had furniture for bedroom Larsson which we had painted to order. Excellent quality and delivered on time. Well packaged etc which drivers took with them. Furniture came with a touch up pot with the colour being made to order. Overall experience was fabulous. Definitely would recommend for products, helpful staff (contacted via phone as wanted to check on line to check item) and great delivery.

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