2 / 5
3 / 5
26 August 2019
Love this bookie’s website, a nice layout very easy on the eye and also easy to use. They also have a very easy to use in-play betting site with a nice interface. They offer great odds and bet selections. But, I think they need to work on their customer service. They also have great bonus offerings.
08 July 2019
BetBright is a bookmaker which has a well-designed website with all its betting menus at the top of the page. They offer in-play betting on a wide range of sports. Upon entering the site, bet £20 and get £70. The customer service runs from 8am until midnight, you can reach them with their phone number or email, there’s also live chat.
15 April 2019
Comment from uk.trustpilot.com
Bet Bright didn't take horse bets now all staff are on dole
What did they think would happen
Good riddance to them
28 March 2019
I’ve made complaints and was told that there had been an error.... Poor customer service... But good odds and bets selection
21 March 2019
Great COMPANY are BETBRIGHT Until you want to withdraw and then It develops Into an awful! , Tedious! , Long and drawn out affair.
Good at taking your cash but like trying to get blood from a stone when you want a pay out..
11 March 2019
Just like Betway they have a great review and pay people to write positive feedback for them and get any bad comments removed. Where are all the PR runts now?
How's that's worked out? How's the unemployment queues
Shows how easily this platform is manipulated
05 March 2019
Not that it matters now as they’ve been sold - however going forward....
You should know that Betbright are completely incompetent. Compliance set my deposit limit to £2k a month in March 2018. I asked them in Feb 2019 why I’ve been able to deposit nearly 5k or more some months? They then suspended my account pending investigation.
The investigation found that they had accidentally set it as a weekly deposit limit of £2k and not the monthly. At this point I’d deposited £44k in a year instead of the maximum £24kni should have been allowed if compliance had done their job properly.
They refunded me £8k. I have no idea where they got that figure from but apparently take withdrawals into account even though regardless the maximum I should have been allowed to get on my account was £24k in this period. I think I was down £19k at this point. I asked for my other £11k and they just said that a thorough investigation was done and I wouldn’t be getting anything else!
So to summarise, please avoid these schoolboys. They are incompetent and your money is not safe!
Here's a review I posted for BB last year. I hope some of you took my advice and stayed well clear of them.
27 Feb 2018
Complete waste of time
I'm a small stakes customer and after reading about the 100% deposit bonus I thought I'd give BetBright a try. So I could have more bets and my money would last a bit longer I deposited the maximum amount £100 & BetBright added another £100. I understand you have to bet so much before the bonus is added to your cash and that is totally acceptable because some people would just deposit and then try to withdraw the bonus and their own deposit. I like to have an interest in NH racing so I opened an account to actually BET not to mess around. So when I went to place my first bet of only £8 EW on a horse priced at 7/1 running at Sandown I was offered only £1.47. I then went to place a £3 Win bet on a 10/1 shot and they would only allow me £1.27. Totally ridiculous! How can they call themselves a bookmaker if they don't take even small bets. I've placed 100s of bets a year like this with Bet365 with no problems at all. Ive now put in a withdrawal "request" for my £100 without placing a single bet. Before I closed my account I was sent a number of emails encouraging me to play in their casino. I'll say no more!!
My advice is don't waste your time, like they wasted mine, by opening an account with BetBright.
Samantha E Turley
04 March 2019
Terrible how they treat such loyal and high spending players. I deposited over £700.00 on the site last week and was expecting my weekly loyalty bonus which they have been giving for a long time now each Monday. Nope...…. was told they are reviewing their marketing strategy and have suspended all promotions and bonuses until further notice. Now firstly..... there was no email advising this and when questioned they said "well the loyalty banner has gone from the site so it does confirm this promotion no longer exisits". Am I to know this.... nope! Nowhere on there site has there been a note that all promotions have been suspended. Ok I then asked well given my spend could someone please take a look and see if there is any casino bonus I may have given the circumstances. Had the weekly loyalty programme still been running I would have accrued £100.00 no deposit bonus. They said we will send your request to the casino manager and see what they say. 3 days passed as they don't work weekends and no email. Went to live chat and they said yes the manager reviewed but nothing is being given out....... no email received or no sincere apology. I could understand if the week before i spent £20.00 but seriously over £700.00 deposited if not more and thats how they responded. So right now people..... there are no promotions what so ever. for little or big spenders.
I deposit at least £500 t0 £800.00 there a week easy and have been treated like this. So for all you big spenders..... avoid.
Secondly... on Thursday 28th Feb 5 withdrawals totalling £140.00 were processed to my bank account. Now one thing I have liked is that funds are always in my account the next day. The 1st March 0 so thought ok.... will be Monday 4th March. Today the 4th nothing in my account. Went to live chat all I got was "it was processed, allow 3-5 working days" now I explained this has never happened and could they just check in the back office when this money was actually paid and all I got was "please allow until the 7th". I have to admit slow withdrawals and no loyalty to their high roller players has led me to a 1 star review. It would have been something if the so called "casino manager" themselves would have emailed me but nope.... they leave it to the player to chase and all you get is robotic answers.
My commitment to this casino will no longer be if they don't look after their loyal players.
14 February 2019
I m sure people can draw their own conclusions from all the 5star reviews from people with Just the one review. We're not stupid
I got restricted after a handful of bets and had to send in ridiculous amount of identification in just to get my money back after being restricted
Before this I kept getting calls trying to get me to bet with them. Calling me to let know the football season was starting etc. Cold calling from bookies is a new low
The prices are poor as well check oddschecker and rarely make the top section of odds.
This is all factual so no reason why this should be removed though no doubt they'll lodge a complaint.
It's a shame instead of having a full pr team on here they can't instead take a decent bet or go Best odds on comparison sites
Good games, payout efficiently but must be easier going with failed bonuses.
would definitely suggest them as a company.
13 February 2019
Honestly the is best bet site i have ever seen.Reliable,100%. Thank you betbright. I believe betbright will go to an extra level. I really feel good betting with you.
12 February 2019
yes beacause it has all my old and new favourits on here this is one casino that never got rid of all the old good slots to replace the new ones like other casinos have
Very quick response
Great value offers and helpful customer service
Excellent customer service, helpful staff.
11 February 2019
Warning - Do not bet on their website using a mobile device. Cash out option is shown as a big icon which can accidentally be triggered when scrolling on your phone. Any decent Bookmaker would give you a second option to confirm your decision but not these guys. Hit the option once and you've cashed out as per their terms and conditions so give them a swerve.
Wow another company that restricted me after 5 bets with a great rating
Please don't tell me that's it's an anomaly as you have all these 5* ratings. I was told you pay £10 to customers to leave a good review. What on earth would people sign up to praise you for no good reason. Very very suspicious
These people have just gone onto here and signed up just to give you a great review
Very suspicious. Makes a mockery of the site doesn't it. Have they been asked? Are they fake? questions need asking especially when you compare the ratings to other bookmakers on here. Every bookmaker is rated badly but somehow you're rated great
Your prices are below average and your free bet has so many hidden extras on I gave up.
You restricted me after half a dozen bets and made me jump through hoops to get my money withdrawn. That's not what I call great.
This is a genuine review and if you try and remove it I'll complain to Trust pilot and also tell all of all social media about the what some may call fake ratings. The biggest online bookie 365 is rated bad on here but you're rated great. I guess they've not got people deleting bad comments... no way is this acceptance
07 February 2019
Betbright casino slots, unless you like bonuses smaller than your bet size I’d run from here fast , I’ve been a member a long time I’ve deposited many times , today is my very last time ,ive had many longs breaks and now I remembered why lol the site is pure vile alongside 888 you get no fun no RTP no nothing . I’m writing this as there’s only betting reviews...... stay away my slot buddies fact......... RNG HAHAHA well the pathetic RNG needs to take a look at my RTP LOL I MEAN pull the other one you could say I’m a professional gambler as I play everyday without fail I’m a member of over 50 casinos and all I’m saying is my personal experience with betbright.if you don’t believe me try them yourself 👍..............re edited NOW EVERYBODY READ THERE REPLY TO ME AND THEN READ THE VERY NICE CHAP UNDERNEATH I REALLY DO FIND THIS VERY VERY CONTRADICTING .THERE ACTUALLY WRITING THERE THEY GIVE AWAY FREE BONUSES THEN LOW AN BEHOLD IT DOEST EXSIST AFTER THE POOR CHAP UNDERNEATH DEPOSITS 700£ IN 1 WEEK HAHAHA laughable at the very very highest level now I’ve watned you before I’ll do it again there’s thousands of better casinos betsites etc trust me these are at the very bottom end of the scale 2/10
02 February 2019
Decent with quick pay outs and odds but they need to wait till 3pm every day before they process your withdrawal. The worst thing is how tight they are with free bets, 3 grand I bet this month and they think it's acceptable to offer me a £5 free bet .
01 February 2019
I have only used Betbright a couple of times I love playing blackjack and occasionally have a punt on the horses. The blackjack platform loads extremely well and the graphics and all round playing experience is a delight. I have to say initially on the very first deposit I won and the withdrawal took some time to return to my account. Since then I have won and deposited and withdrawn via PayPal and I have to say they are very efficient.
Phone support are helpful but I believe they only operate till 10pm in a supportive role. I spoke to an adviser on the phone about a withdrawal and she told me it would be in my PayPal account by 3pm. That's pretty efficient I know Sky betting are leading the way in terms of getting withdrawals back quickly to customers but 6 hrs is pretty good.
So yes my advice deposit via PayPal you are nearly there Betbright but so far I have enjoyed my gaming experience with you.
25 January 2019
5 star service
Hi, first of all the customer assistant whas quick to answer and handle the case in professional manner. Well done.