Betfair PLAYER REVIEWS(2352)
Eddie Koo
29 May 2025
Comment from uk.trustpilot.com
Good customer service
Elaine Teague
29 May 2025
Comment from uk.trustpilot.com
I had an issue drawing out my money and closing my account, I just could t understand how to do it. I asked for help and within a few minutes it was all sorted by an agent. I would highly recommend Betfair is a good honest way to bet. Thank you.
Luciana C
29 May 2025
Comment from uk.trustpilot.com
Demanded a 6 months bank statement to provide a £15 back to me whilst closing my account. Makes absolutely no sense. Ended up letting go of the money left. It doesn’t worth the time.
xavier_bowiehotmail.com
29 May 2025
Comment from uk.trustpilot.com
Customer service very helpful sorted my query out straight away.
Andrew Wright
28 May 2025
Comment from uk.trustpilot.com
The customer experience and problem solving to help my challenge was top drawer.
Reece Taylor
28 May 2025
Comment from uk.trustpilot.com
Durga was great with fast service.I give 5 stars for the agent but the company as a whole isn't great compared to others in terms of rewards and free bets ect
Edward Bryan
28 May 2025
Comment from uk.trustpilot.com
Shraddha was excellent! Excellent customer service was upheld at all time and I'm a happy bettor. Thank you very much indeed, Betfair.
Ofentse Kooratile
28 May 2025
Comment from uk.trustpilot.com
Just reopened my account and agent was very helpful and it took minutes I am happy
Andrew McMaster
27 May 2025
Comment from reviews.io
Dreadful customer service from online agent Rahul on 26/5/2025. I have subsequently closed my account.
Kieron Oleary
27 May 2025
Comment from uk.trustpilot.com
Its great 10/10
Andrew McMaster
27 May 2025
Comment from uk.trustpilot.com
I had an issue making a withdrawal which I attempted to resolve using the online chat service. The agent who was named Rahul provided what I can only describe as the worst customer service I have ever encountered. I have subsequently closed my account with Betfair.
Josh Webb
26 May 2025
Comment from uk.trustpilot.com
Helpful staff
Alice
26 May 2025
Comment from uk.trustpilot.com
Customer service were very polite and responded quickly and efficiently to my needs.
Danny Pawson
25 May 2025
Comment from uk.trustpilot.com
The assistant was good and did what I asked for
John Van Rijbroek
25 May 2025
Comment from uk.trustpilot.com
All good ... sorted quickly. Many thanks
Alfie
24 May 2025
Comment from uk.trustpilot.com
You pay £10 to get a free £50 bet that doesn’t pay you the initial £50 and most bets for football are only inside 90 mins so just lost £150 to this terrible company.
Natalie Anderson
24 May 2025
Comment from uk.trustpilot.com
Very good customer service today. Reopened my account after a period on GameStop they are very thorough, which is necessary. Very polite assistant.
Findlay
24 May 2025
Comment from uk.trustpilot.com
Customer service were very polite and responded quickly and efficiently to my needs. They were patient and overall I felt very respected as a customer. Best service I’ve had in a while sick of these shitty AI bots repeating questions it’s like talking to a dead cow. Love the conversation I had with Suraj 10/10 very nice person!
R T
22 May 2025
Comment from uk.trustpilot.com
I enjoy using the platform as they have a host of betting options and their customer service is exemplary.
Ann
22 May 2025
Comment from uk.trustpilot.com
Very nice customer service, and very helpful
David
22 May 2025
Comment from uk.trustpilot.com
Spoke to Charles about a frozen account, could not have been more helpful, very professional, knowledgeable, and sympathetic to my needs, a credit to the company and himself
Stela P Petrova
21 May 2025
Comment from uk.trustpilot.com
Perfect games
Paul Fallon
21 May 2025
Comment from uk.trustpilot.com
Customer service is by far the best online. I just had an issue resolved in minutes, including a cash value refund which I didn't ask for or expect. Excellent service.
Trotter
21 May 2025
Comment from uk.trustpilot.com
Abysmal. You’ll win pennies.
Joey Snipes
20 May 2025
Comment from uk.trustpilot.com
Good casino site trustworthy good customer service too , legit and good casino site as I hadn’t heard any bad reviews or people getting scammed
Andy Fordham
20 May 2025
Comment from uk.trustpilot.com
I had an issue verifying my account - first because my address is written in two different ways by different organisations, and second because I'd used a shortened version of my name when entering my details, so it didn't perfectly match my driving licence. But I walked through it all with the agent, and they sorted it out for me.
CAZZ
20 May 2025
Comment from uk.trustpilot.com
Live help was very helpful thank you
Mr MatBusinness
20 May 2025
Comment from uk.trustpilot.com
They deactivate you app without any explication ,only sorry and no any action just an robotic app who do nothing ,low quality of conversation and help I don’t recommend it
John Hunter
19 May 2025
Comment from uk.trustpilot.com
Glad to see the company looking after it’s customers spent a little more than I planned to but add my account reviewed and spoke to a lovely Man called Andrew And he gave me some advice and it’s very much appreciated.
Customer
18 May 2025
Comment from uk.trustpilot.com
Back again to complain about the no reward for loyalty. I understand it's all a game of chance, and I expect that when betting on sports. But the casino is what I play and for what I have spent the reward in bonuses has been very poor. Now they will say due to regulations they can't be seen to be rewarding play. But in my opinion they should reward. In have been a member for many years and have spent a lot, but i am now tired of not being rewarded for my play / loyalty. Think it is time I considered playing on another site.
Mr Green
18 May 2025
Comment from uk.trustpilot.com
It may be ok for some but in my personal opinion, I would avoid it like the plague.xx
stephen tague
18 May 2025
Comment from uk.trustpilot.com
Frauds and bad bad site.Part of Flutter Entertainment the crooks who have been fined so many times for fraud, corruption, money laundering, breaching GDPR and much more. These are crooks and i advise you not to bet here especailly on the casino and live casino games that are all manipulated.
Phil
18 May 2025
Comment from uk.trustpilot.com
No bonuses Really Bad payouts total rubbish never won with this casino
TG
17 May 2025
Comment from uk.trustpilot.com
Quick chat and assistance
Yat
17 May 2025
Comment from uk.trustpilot.com
The worst company ever - frauds and crooksters. 15 years as a customer - and then suddenly account cancelled for zero reason with no ability to talk to anyone. I've never used promotions either - just a normal Betfair customer.
leanne Nangle
16 May 2025
Comment from uk.trustpilot.com
I rarely gamble, but I decided to have a little flutter on Eurovision through Betfair – and honestly, never again! I went through their website, made my deposit, and waited for my betslip – but nothing came through. They took my money without issuing any confirmation or slip.Feeling stressed and anxious, I reached out to their customer support and provided proof of the transaction showing that the money had been taken from my account. The support agent said they'd speak to the trading team, but then... nothing. No follow-up, no resolution, no betslip. Just silence.It’s so frustrating and honestly shocking that a platform like Betfair can take money from customers and not deliver the service they promised. I was genuinely excited to place my bet, and they completely ruined that experience for me.If you’re thinking of using Betfair, be warned – they might take your money and leave you hanging with no support or resolution. I’m extremely disappointed and will be looking to escalate this issue to the relevant authorities – maybe they did me a favour lol, but I just feel robbed.Betfair, this is not how you treat your customers. If they didn't advertise so much, I would genuinely think they are absolute scam artists.I made a gamble in good faith because I was in the mood... and they JUST TOOK MY MONEY :(I’ve tried numerous channels to engage with them, but they’re basically crooks hiding behind a chatbox. I wouldn’t even mind so much if it wasn’t just a simple £10 bet on England winning Eurovision at high odds (1:190). How random that they suddenly lost my details right then! If England wins, I’ll be even more pissed off lol.Honestly, unless you’re a professional gambler who knows how to navigate this mess, don’t bet online with them.
Dorian
15 May 2025
Comment from uk.trustpilot.com
Deepika helped me with a technical problem. Very professional and helpful. I look forward to trading with you.
Ofentse Kooratile
13 May 2025
Comment from uk.trustpilot.com
The agent are patient on helping if one does not understand how to open and verify their account
James BYRNE
13 May 2025
Comment from uk.trustpilot.com
Luke ( a human) showed great patience in dealing with me who was not very familiar with the procedures to prove my identity and address. I look forward to dealing with him when the next Papal elections are held.J A Byrne
Consumer
10 May 2025
Comment from uk.trustpilot.com
Won a bet on the Inter Milan v Barcelona match on Tuesday night. Was paid the winnings immediately. Withdrew the winnings on Wednesday night. Logged back in on Friday and my account was in the negative figures. Betfair had decided that the winning bet was actually a losing bet multiple days after the match had finished. Enquired about this on their chat service and was left waiting for close to two hours by two different agents who struggled to construct a comprehensible sentence between them. The worst betting company I have used by a distance.
Anthony Leary
10 May 2025
Comment from uk.trustpilot.com
I have some issues with my account been block, the agent I spoke to was very helpful and has given me all the guidance to sort this that I needed. The agent was very polite and helpful
G Roe
09 May 2025
Comment from uk.trustpilot.com
I was having difficulty logging into my Betfair account. The problem was I had forgot my pass word. Spoke to the Betfair advisor who was tremendous. He took his time in explaining what I needed to do. After a short time I was into my Betfair account. Again, I would like to thank the person who helped me as I am 67 and not that computer literate.
Samantha
09 May 2025
Comment from uk.trustpilot.com
More huff and puff Wow ...there's bad rip off bad then there's betfair rio off bad .....horrendous AVOID
Stephen Mc Devitt
09 May 2025
Comment from uk.trustpilot.com
Slowest customer service going
Helen Wing
09 May 2025
Comment from uk.trustpilot.com
What a joke deposit 100 never got a win just money grabbing site honestly never going to deposit again I’ll stick to Coral
customer
09 May 2025
Comment from uk.trustpilot.com
Best customer service l have ever had
Karl
09 May 2025
Comment from uk.trustpilot.com
Stay clear if I was you. Should be called betunfair.
Jamie
08 May 2025
Comment from uk.trustpilot.com
As always very fast reply compared to other sites, Raquel was a pleasure to deal with, polite and respectful
Koziba Chaboneka
06 May 2025
Comment from uk.trustpilot.com
Support is great, way better than (betway & bet365).Less que time spent.


JAJAT JATMIKO
30 May 2025
Comment from uk.trustpilot.com
I deposited $ 180 USD and won $ 366 USD. When I went to withdraw, they closed my account and did not process the withdrawal. They scammed my 366 USD, even though I requested them to give me at least my deposit of 180 USD, they could not. Betfair now scam memeber money
I deposited $ 180 USD and won $ 366 USD. When I went to withdraw, they closed my account and did not process the withdrawal. They scammed my 366 USD, even though I requested them to give me at least my deposit of 180 USD, they could not. Betfair now scam memeber money