General Information
888sport may be more famous for their casino and poker sites, but they are a trusted brand with a lot of experience within the gambling industry and have been around for almost a decade. They deliver a good-looking website backed up with customer support that is available 24 hours a day. They consider themselves to be a mobile-first bookmaker, and have ventured into sports sponsorship with their logo adorning football shirts and stadiums around the world. 888sport have also won awards for their marketing and their social media account can be as witty as any Irish bookmaker.
The comprehensive FAQs are really useful to get a quick answer and cover just about any topic you are likely to encounter, but it has to be noted that any request for a withdrawal is subject to an “awaiting process period” of at least one day. This is in effect a cooling off period and you have a period of time to change your mind on the withdrawal, while you will also need to prove your identity in order to get your hands on your winnings. This will include a recent utility bill; so ensure you have relevant documents ready otherwise a long delay or even refusal of pay-out could happen. Visa, Maestro and MasterCard are among the payment options, while 888sport also offers e-wallet capability through Apple Pay, PayPal, Neteller, Qiwi and a number of others. On our site you will also find information about 888sport bonus and 888sport mobile app.
Support is the area that lets the site down. 888sport is one of the few sports book operators that don’t give access to live chat or a Freephone telephone number without first logging into the site, going through the FAQs and then telling it you couldn’t find the answer. You are then prompted to fill in a form to be contacted back, while the opportunity for a live chat session seems very hit or miss.
Customers in the United Kingdom: licensed and regulated by the Gambling Commission (licence number 39028)
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Sixhead SKF
26 July 2024
Comment from uk.trustpilot.com
Again another casino site that used to be so much better than it is now. I recieved a £3 bonus that i had to wager 30x (3x30=90) i won £132 in total, went to withdraw some and couldnt because the whole amount was apparently still bonus funds 🤔 so i played on and kept checking. It was only when id gambled a further £111 i got the notification that i was "now playing on cash balance" i had £21 left. Made a complaint and was basically told by a very rude customer services man that it was my choice to play on!! When i explained i had no choice because not a penny if it was withdrawable he told me to prove it 😡 said he wanted screenshots of the notification and wanted screenshots of there being no cash balance available to withdraw until i lost over £100. Anyone who plays with 888 knows the notifications just flash across your screen and disappear when you press ok so how on earth was i supposed to screenshot it 🤔 as for the bonus balance i didnt know it was gonna make me wager far greater than 30x until it happened and i was in the middle of it! I used to advocate for this online casino and have referred friends to it. Deposited nearly every day with them and have been a very good customer but this experience has made me think again. I was practically accused of being a fraud so im obviously not a valued customer despite the fortune i would spend monthly with them so as for now i cant see myself depositing with them again any time soon sadly. As for the customer service absolutely appalling, they have all your transactions in front of them so if they cant see when my bonus funds turned into cash how am i supposed to prove it. Very disappointing because up until that point id never had an issue with 888. Im so angry at my treatment im considering formal action against the casino and the customer service adviser who so rudely did nothing to resolve my complaint besides strongly imply im a liar 😡😡😡
Again another casino site that used to be so much better than it is now. I recieved a £3 bonus that i had to wager 30x (3×30=90) i won £132 in total, went to withdraw some and couldnt because the whole amount was apparently still bonus funds 🤔 so i played on and kept checking. It was only when id gambled a further £111 i got the notification that i was “now playing on cash balance” i had £21 left. Made a complaint and was basically told by a very rude customer services man that it was my choice to play on!! When i explained i had no choice because not a penny if it was withdrawable he told me to prove it 😡 said he wanted screenshots of the notification and wanted screenshots of there being no cash balance available to withdraw until i lost over £100. Anyone who plays with 888 knows the notifications just flash across your screen and disappear when you press ok so how on earth was i supposed to screenshot it 🤔 as for the bonus balance i didnt know it was gonna make me wager far greater than 30x until it happened and i was in the middle of it! I used to advocate for this online casino and have referred friends to it. Deposited nearly every day with them and have been a very good customer but this experience has made me think again. I was practically accused of being a fraud so im obviously not a valued customer despite the fortune i would spend monthly with them so as for now i cant see myself depositing with them again any time soon sadly. As for the customer service absolutely appalling, they have all your transactions in front of them so if they cant see when my bonus funds turned into cash how am i supposed to prove it. Very disappointing because up until that point id never had an issue with 888. Im so angry at my treatment im considering formal action against the casino and the customer service adviser who so rudely did nothing to resolve my complaint besides strongly imply im a liar 😡😡😡