Betfair PLAYER REVIEWS(2352)
darren tomkins
05 May 2025
Comment from uk.trustpilot.com
Good customer service took the time to understand the situation and resolved it within 10 minutes good service.
Robbie Adams
05 May 2025
Comment from uk.trustpilot.com
Betfair are good. Good rewards system. They just need to break away from Crappy Playtech. Create there own Poker Software and scrap ipoker although ipoker would be great if they set it to Honest Mode wouldn't it, lol. Good luck guys.
Henry Ruffell
05 May 2025
Comment from uk.trustpilot.com
Had a small technical issue to do with new cards. Solved very quickly and efficiently. I've been with Betfair since they started. Always had great service
ben shams
04 May 2025
Comment from uk.trustpilot.com
absolute UNDENIABLE FIXED CONTROLLED…absolute UNDENIABLE FIXED CONTROLLED CASINOTHE WORST IVE EVER PLAYED ON THEY I CANT ACTUALLY BELIEVE THEY GET AWAY WITH THIS CON ARTISTRY OVER £1000 SPENT AND CANTWIN A PENNY- THEN THE LIARS FEED U BULL S ABOUT THEYRE SLOTS BEING TESTED REGULARLY FOR FAIRNESS!!@ ABSOLUTE LIES. MAKES ME SICK THERES PEOPLE IN THIS WORLD LIKE THIS ALL TO FATTEN THEIR POCKETS WHILE THEY STEAL AND RUIN PEOPLES LIVES-STAY AWAY FROM THESE SCAMMERS - THEY NEED TO BE SHUT DOWN ASAP- ITS AN ABSOLUTE DISGRACE HOWLOW PEOPLE CAN GO BY USING ONLINE FAKE SLOT MACHINES TO STEAL PEOPLES MONEY. How embarrassing for these inhumane excuses for human beings. KARMA.
Paul Wilson
03 May 2025
Comment from uk.trustpilot.com
Absolute joke of a company,£100 on one game and 1 bonus in all that which paid £2.50, con artists
Luis
03 May 2025
Comment from uk.trustpilot.com
Worst company I've ever seen!! I've been using Ladbrokes for a very long time, never had an issue with them! While scrolling on instagram I saw a promotion for Betfair and decided to try it...worst experience of my life!! They false advertise promotions (as many reviews have the same issue) and their customer service is a joke!! They are very rude and do not try to help you at all!! They refused to give me the sign up bonus because I did a bank transfer instead of using a debit card, when the promotion says (Deposit and bet a minimum of £10 and grab £50 free bets)...that's a piss take when you deposit a lot of money!!! Its not about the free bets...it's about the attitude and the customer care...I work in a casino...customer service is the most important thing because its a very tough market!! If a customer had the issues that I had I would give him the £50 he is ENTITLED to because at the end of the day is his right to have the sign up bonus, the house always wins and you make the customer happy...that means less hassle, you get your money back in the long run and more profit!!I've given WAY more than £50 to customers...and guess what??? They comeback every day because they like our customer service and they know we take care of them!!!While speaking with the customer service I mentioned I wanted to close my account and go back to the competitor...they didn't care at all...If I lost a customer or a potencial customer due to this attitudes I would loose my job...I lost over £4000 betting on Ladbtokes but I don't care because it was my choice to bet, Im a grown man and I know what Im signing up for and their customer service is impeccable...Betfair just lost a customer and a lot of money from me because of their poor customer service!!!Guys there's so many better options out there...Ladbtokes, Bet365, Betfred...anything is better than this shady company...Nothing would make me more happy than the UKGC removing your license!!!
Sadie Boundey
03 May 2025
Comment from uk.trustpilot.com
Disgusting customer service... I was verified all the time I was depositing 100's of pounds.. now I want to withdraw I can't.. spoke to Lisa ve and the response was nothing I can do with no photo id... Do they think I will leave it then with my winnings... Stay well clear
Dean Jackson
03 May 2025
Comment from uk.trustpilot.com
Had a problem with my free bet offer but Chinnai was brilliant and sorted it out straight away great site service 👌🏼
Susan Higginbotham
03 May 2025
Comment from uk.trustpilot.com
Do not open an account with betfair .they stop your account after being with them for months to ask for all sorts of proof. it's you.its descusting.not only that if u have any money left in Ur account they won't give it back to you .stay away
Nelson Mendes
02 May 2025
Comment from uk.trustpilot.com
Best online casino xx
Noel
02 May 2025
Comment from reviews.io
Issue solved by harrylucy977 - @ gmail . com.
Gary Kelleher
02 May 2025
Comment from uk.trustpilot.com
Maybe if you're into accumulators or moneyback specials you might prefer elsewhere, but the betfair exchange is top of the industry and has been for over a decade. Always an engaging experience if you enjoy a more intuitive way to wager. Separately I recently had a terrific experience with their customer support chat.
Neil mahoney
02 May 2025
Comment from uk.trustpilot.com
Just joined betfair! What a joke, I deposit £10 and took my free spins, bet on couple races and then they suddenly suspended my account? I sent proof of Id ! I'm terrible with all the stuff online and I WOULD rather speak to a Real person on the phone.
Customer
01 May 2025
Comment from uk.trustpilot.com
Terrible site. No reward for loyalty.
Ms Orla Fogarty
01 May 2025
Comment from uk.trustpilot.com
Have had a fairly good experience with betfair until recently. They have a promotion that if you spend a certain amount, you have access to free rooms/ quizzes. This has always been the case until recently they changed the currency on my account from pound to euro. Now, any spend I have is showing in my bet history, but not accumulating fir the promotions so I have been excluded. Ongoing communication with customer service has resulted in being constantly fobbed off. It has been " raised with the team". They are useless. I will take this further as it's false advertisement. This promotion is not available to me, yet they advertise that it is. I have spent over 3hours on customer service chat and latest is I have been told to contact them again. Disgusting treatment of loyal customers.This has been ongoing since Sunday 20th April.
Becky
30 April 2025
Comment from uk.trustpilot.com
Bunch of crooks. Sabotage their own exchange so any in play bets I make take many seconds longer than usual to process so their own in house bots can clean up any easy money in the markets.
Christine Watson
30 April 2025
Comment from uk.trustpilot.com
The agent was very helpful and sorted out a problem I had very quickly
Eddy
29 April 2025
Comment from uk.trustpilot.com
Absolutely awful interface. The information you need is hidden deeply. Interface is designed for addicts. Awful, Badly intended.
Vaughn Rice
29 April 2025
Comment from uk.trustpilot.com
Looking for an honest poker deal and its not here thats for sure.
jake raddz
28 April 2025
Comment from uk.trustpilot.com
very slow withdrawals.
Robbie Adams
27 April 2025
Comment from uk.trustpilot.com
It was good at the start when I signed up. Getting the odd win here and there. I like playing Virtual Roulette. Honestly I played 33 spins on their Roulette covering 16 numbers. Not one win. Absolutely raped me. Funny how the ball never lands on your numbers. It's my own fault I didn't realize that it was Playtech Software. Played 5000 hands on their poker app and barely won a session and I'm a tight Conservative player. They use ipoker. Again another Playtech piece of Garbage. The best thing Betfair could do is scrap their contract with Playtech games and create their own Poker Software. I would have been a good customer. Deleted the Apps and won't be coming back.
Scott Mitchell
27 April 2025
Comment from uk.trustpilot.com
All the free offers are great until you hit the play here button endlessly and it takes you nowhere, my £50 free bet when placed on odds that should give give me 1.5 x on my bet gives me a return of £53 🤦♂️ won’t be continuing to use this app, like many others they promise so much but deliver sweet FA
Paul Connelly
26 April 2025
Comment from uk.trustpilot.com
Betfair sorted out a problem I had in just a matter of minutes. Thank you Sharon.
Bernard Weill
26 April 2025
Comment from uk.trustpilot.com
Virtually No serviceI have had a betting account with this company for well over 20 years. There is basically no service now. I tried to withdraw some funds but could not. They make it extremely complicated to withdraw any funds. I was unable yo do so. I have now closed my account with them today. How do I get my funds that I have with them? They do not tell me. Please assist me . Sincerely Bernard Weill
Niall Moran
26 April 2025
Comment from uk.trustpilot.com
Mohammad was brilliant. I've lost 6k in the last few days and owe a debt collection company that amount in the next few days. Definitely struggling right now but he was a great help throughout it all and having a nice person to talk to really did help
Louis Vickers
25 April 2025
Comment from uk.trustpilot.com
Great fast customer service from Francesco
Jorge Bar
25 April 2025
Comment from uk.trustpilot.com
Support that doesn't help and worsens the situation by punishing the customer by suspending the account for 72 hours.I deposited with my Bank ITAU account, which has Pix linked to my phone number. When I tried to withdraw, it didn't work—my Pix CPF is registered with Bank ITI (a digital bank owned by Itau).I tried registering ITI Bank with the ISBP code 60701190, but it didn't work.I attempted to resolve the issue through Betfair's chat support, but the agent not only failed to solve the problem, but they also blocked my account. Now they're saying I have to wait 72 hours. My goodness, what terrible service!I want to be assisted to resolve the issue, and I have to wait 72 hours to be attended to? My goodness, what a mess this company is—stay away from it!
YOLANDA WREN
25 April 2025
Comment from uk.trustpilot.com
Very helpful
Stephen Harvey
24 April 2025
Comment from uk.trustpilot.com
I cannot get hold of customer service also tried e-mail, and it does not go through, cannot find live chat anywhere, shocking service
Tom Britton
24 April 2025
Comment from uk.trustpilot.com
Randomly they paused my account for zero reason, and over two weeks requested documents which I supplied, and still no reason given, then they wanted me to go on their chat and do it yet again. So I have asked why, again no reason given. So I instantly closed the account and insisted they delete all my details. I won several times this year and last, much more than loss. So I suspect that's the reason. Go elsewhere they got dragged to court recently for not paying the punter. So avoid this lot.
Ungurasu
24 April 2025
Comment from uk.trustpilot.com
For me its the best one easy to use lot of options frindly team and easy pay out
Al Nav
23 April 2025
Comment from uk.trustpilot.com
Only gave 1 star because I had to.This company is the worst betting company out there.They don’t care about there customers hence the abysmal customer care.The customer is always ??? Not with these jokers.There way or the highway.Please steer clear people and go elswhere
nuno seca
23 April 2025
Comment from uk.trustpilot.com
Betfair in my opinion is one the best online casino ever played. The processing time from withdrawal is very helpful. We know that winning is random process but sometimes they surprise you. I can complain from my past experience and recommend to all my friends and family to have an amazing time with some responsibility. It's for fun not for hobby. And thanks to be part of it as customer.
Joe
22 April 2025
Comment from uk.trustpilot.com
Had a problem with my Betfair account and they sorted it out within 10 minutes. A proper betting company.
Mr Sneak.
22 April 2025
Comment from uk.trustpilot.com
Great site wide variety of slots, table and live games with a various amount of bingo rooms/games promotional games, spins or free tickets could be more frequent but good trusted site 😉.
Gordon Austin Richardson
22 April 2025
Comment from uk.trustpilot.com
Had problems with my account and person dealing with it was brilliant, especially as I am a Luddite with technology.
ClientShare WestHope
22 April 2025
Comment from uk.trustpilot.com
Great app & coverage than any other app. Great fun and entertainment
John
21 April 2025
Comment from uk.trustpilot.com
Excellent service and swift response to my query.
midgedeath
21 April 2025
Comment from uk.trustpilot.com
The website was a bit difficult to navigate with my limited tech experience but I got through to an advisor Nanduri and they helped me through the process and I am now able to withdraw to my preferred account
stuart hogarty
21 April 2025
Comment from uk.trustpilot.com
Tom was excellent, the internal processes though, a little long winded.
Paul Wilson
21 April 2025
Comment from uk.trustpilot.com
Absolute shite site, games suspended for no reason that are not suspended on any other betting sites
Giampiero Mardirossian
20 April 2025
Comment from uk.trustpilot.com
I have been now let down by Betfair,shut my account for 6 months with no reason, I am very disappointed.Bye 👋 Betfair.
Hayley
20 April 2025
Comment from uk.trustpilot.com
got suspended for some reason, anyway i sent my id and got through to chat, it was sorted quicklysteve
Ram k
20 April 2025
Comment from uk.trustpilot.com
Their site is ridiculous, their customer care is ridiculous. If these two things are not working in online site then you are zero.
Consumer
20 April 2025
Comment from uk.trustpilot.com
Cannot praise Giovanni from Betfair high enough,his professionalism is a credit to betfair and I would have him working on my team any day!
Alice Adams
19 April 2025
Comment from uk.trustpilot.com
I tried to contact your customer care on 15th of April, evening. After wrestling with a bot, I got human-like-bot (those who repeat few lines over and over and however they claim to be human, they do not behave like one), who struggled to read info I wrote. It took it an hour to find out my account is blocked however I have never used it - so I could not do something wrong, isn’t it? It required my documents. The bot never understood I am not able to take picture with PC. Documents are attached. It took half an hour to for the bot to confirm your email. I had to repeat the question over and over, but it was clearly a loop bot did not recognize (just like the one with PC not taking pictures). I have asked the bot for your email and it was giving me mine! I know this one was probably a cheap one, but but please replace it, unless you want to be anti-customer care. Nobody has an hour to fight very challenged bot. Human would tell you in 2minutes.Updates: 19. 4Bot asked for email. I gave it email. Bot kept asking again and again after it disconnected 20min later. For public amusement: bot claimed the company does not have any email (!) but suggested if I give it my email, it is going to reply - from the email they do not have (I got screenshots of this :))
Emma Wilson
19 April 2025
Comment from reviews.io
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Alison Mcdaid
18 April 2025
Comment from uk.trustpilot.com
Customer service is shocking if you have a problem then good luck with these clowns trying to sort it out .
Emre
18 April 2025
Comment from uk.trustpilot.com
U got 24 hours to return my 500 or fix my account u closed my account as soon as my bet was winning u got 24 hours to fix this if ur live chat ignores me again then I'm going to file a lawsuit that will make ur dumb asses pay me 6 figure u got till tomorrow afternoon to contact me or by tomorrow u will have a lawsuit for fraud I'll not only get my money from the bank recalled but I'll sue for emotional damages and failing rules and regulations so ur ceo or managers have till tomorrow 12pm to contact me not only with my refund but compensation that's worth the stress and time and don't be cheapskates


Supreme assets recovery AT G mail .com
05 May 2025
Comment from reviews.io
Got back the money I had lost. Email address in my bio
Got back the money I had lost. Email address in my bio