Betfair Review

Absolutely awful interface. The information you need is hidden deeply. Interface is designed for addicts. Awful, Badly intended.

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Looking for an honest poker deal and its not here thats for sure.

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very slow withdrawals.

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It was good at the start when I signed up. Getting the odd win here and there. I like playing Virtual Roulette. Honestly I played 33 spins on their Roulette covering 16 numbers. Not one win. Absolutely raped me. Funny how the ball never lands on your numbers. It’s my own fault I didn’t realize that it was Playtech Software. Played 5000 hands on their poker app and barely won a session and I’m a tight Conservative player. They use ipoker. Again another Playtech piece of Garbage. The best thing Betfair could do is scrap their contract with Playtech games and create their own Poker Software. I would have been a good customer. Deleted the Apps and won’t be coming back.

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All the free offers are great until you hit the play here button endlessly and it takes you nowhere, my £50 free bet when placed on odds that should give give me 1.5 x on my bet gives me a return of £53 🤦‍♂️ won’t be continuing to use this app, like many others they promise so much but deliver sweet FA

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Betfair sorted out a problem I had in just a matter of minutes. Thank you Sharon.

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Virtually No serviceI have had a betting account with this company for well over 20 years. There is basically no service now. I tried to withdraw some funds but could not. They make it extremely complicated to withdraw any funds. I was unable yo do so. I have now closed my account with them today. How do I get my funds that I have with them? They do not tell me. Please assist me . Sincerely Bernard Weill

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Mohammad was brilliant. I’ve lost 6k in the last few days and owe a debt collection company that amount in the next few days. Definitely struggling right now but he was a great help throughout it all and having a nice person to talk to really did help

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Great fast customer service from Francesco

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Support that doesn’t help and worsens the situation by punishing the customer by suspending the account for 72 hours.I deposited with my Bank ITAU account, which has Pix linked to my phone number. When I tried to withdraw, it didn’t work—my Pix CPF is registered with Bank ITI (a digital bank owned by Itau).I tried registering ITI Bank with the ISBP code 60701190, but it didn’t work.I attempted to resolve the issue through Betfair’s chat support, but the agent not only failed to solve the problem, but they also blocked my account. Now they’re saying I have to wait 72 hours. My goodness, what terrible service!I want to be assisted to resolve the issue, and I have to wait 72 hours to be attended to? My goodness, what a mess this company is—stay away from it!

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Very helpful

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I cannot get hold of customer service also tried e-mail, and it does not go through, cannot find live chat anywhere, shocking service

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Randomly they paused my account for zero reason, and over two weeks requested documents which I supplied, and still no reason given, then they wanted me to go on their chat and do it yet again. So I have asked why, again no reason given. So I instantly closed the account and insisted they delete all my details. I won several times this year and last, much more than loss. So I suspect that’s the reason. Go elsewhere they got dragged to court recently for not paying the punter. So avoid this lot.

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For me its the best one easy to use lot of options frindly team and easy pay out

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Only gave 1 star because I had to.This company is the worst betting company out there.They don’t care about there customers hence the abysmal customer care.The customer is always ??? Not with these jokers.There way or the highway.Please steer clear people and go elswhere

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Betfair in my opinion is one the best online casino ever played. The processing time from withdrawal is very helpful. We know that winning is random process but sometimes they surprise you. I can complain from my past experience and recommend to all my friends and family to have an amazing time with some responsibility. It’s for fun not for hobby. And thanks to be part of it as customer.

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Had a problem with my Betfair account and they sorted it out within 10 minutes. A proper betting company.

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Great site wide variety of slots, table and live games with a various amount of bingo rooms/games promotional games, spins or free tickets could be more frequent but good trusted site 😉.

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Had problems with my account and person dealing with it was brilliant, especially as I am a Luddite with technology.

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Great app & coverage than any other app. Great fun and entertainment

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Excellent service and swift response to my query.

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The website was a bit difficult to navigate with my limited tech experience but I got through to an advisor Nanduri and they helped me through the process and I am now able to withdraw to my preferred account

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Tom was excellent, the internal processes though, a little long winded.

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Absolute shite site, games suspended for no reason that are not suspended on any other betting sites

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I have been now let down by Betfair,shut my account for 6 months with no reason, I am very disappointed.Bye 👋 Betfair.

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got suspended for some reason, anyway i sent my id and got through to chat, it was sorted quicklysteve

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Their site is ridiculous, their customer care is ridiculous. If these two things are not working in online site then you are zero.

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Cannot praise Giovanni from Betfair high enough,his professionalism is a credit to betfair and I would have him working on my team any day!

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I tried to contact your customer care on 15th of April, evening. After wrestling with a bot, I got human-like-bot (those who repeat few lines over and over and however they claim to be human, they do not behave like one), who struggled to read info I wrote. It took it an hour to find out my account is blocked however I have never used it – so I could not do something wrong, isn’t it? It required my documents. The bot never understood I am not able to take picture with PC. Documents are attached. It took half an hour to for the bot to confirm your email. I had to repeat the question over and over, but it was clearly a loop bot did not recognize (just like the one with PC not taking pictures). I have asked the bot for your email and it was giving me mine! I know this one was probably a cheap one, but but please replace it, unless you want to be anti-customer care. Nobody has an hour to fight very challenged bot. Human would tell you in 2minutes.Updates: 19. 4Bot asked for email. I gave it email. Bot kept asking again and again after it disconnected 20min later. For public amusement: bot claimed the company does not have any email (!) but suggested if I give it my email, it is going to reply – from the email they do not have (I got screenshots of this :))

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Customer service is shocking if you have a problem then good luck with these clowns trying to sort it out .

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U got 24 hours to return my 500 or fix my account u closed my account as soon as my bet was winning u got 24 hours to fix this if ur live chat ignores me again then I’m going to file a lawsuit that will make ur dumb asses pay me 6 figure u got till tomorrow afternoon to contact me or by tomorrow u will have a lawsuit for fraud I’ll not only get my money from the bank recalled but I’ll sue for emotional damages and failing rules and regulations so ur ceo or managers have till tomorrow 12pm to contact me not only with my refund but compensation that’s worth the stress and time and don’t be cheapskates

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Amazing customer service. Very quick and helpful. Really enjoy using this page. Shoutout tulasi, so helpful friendly and informative!

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This casino,does not play about when it comes to fast Withdrawals none of these cowboy casinos can compare bear with withdrawals or instant and I mean instanti don’t even think I’ve even needed to message any of the main staff for any help they are reliable and they don’t ask you stupid questions on random days they don’t suddenly askyou can you send them this PDF they are just clean cut and and I believe on this Casino it’s completely random on any day you can get that win even if you played a slot so much another day you can still get a multiple bonus on your favourite gamesand on the next day or even that same day receive another bonus I believe it’s random Luck on here one of my favourite UK casinos by far

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Very helpful with what I needed, It was also very straight forward and was a very pleasant conversation

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They never pay , just take take take

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Customer service is very good. The agents are really helpful especially Nayim who dealt with my query today. I would recommend based on my experience today. Also withdrawals are always recieved promptly. The offers and promotions are good also.

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Dealt with my query efficiently and professionally

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Friendly customer service helped out with a problem with promotion came out of a solution even tho they initial problem couldn’t be fixed

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I had an issue where i changed my address and my account got closed. This issue was resolved via the live chat.

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Absolute thieves this site don’t pay out worst site I’ve ever played total scum bags should be shut down

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Would not let me withdraw my winnings. Just about to start a small claims court case against them. DON’T USE THIS COMPANY.

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SCAM SCAM SCAM 100 SPINS PLAYING 3 DIFFERENT ROULETTE GAMES TOTAL RANDOM SPINS I HAD 2 WINS ON ALL GAMES I WAS PLAYING WITH 42 PERCENT CHANCE WINNING 300 SPINS ON 1 OF THERE SLOTS NOT 1 BONUS I.WILL BE VERY CAREFUL ABOUT GOOD VIEWS HERE SCAM STAY AWAY FROM THIS SITE

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Worst betting site .customer service a write off.Will do anything to payout .They change the promotion like the weather…When you go live chat it’s a ibot..The exchange is good for odds

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resolved very quickly as always generally a great site

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Great experience

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Probably like the average punter I have had a bet on the horses via Betfair and Bet365 for more years than I care to remember. Probably lost a fortune truth be known, but as soon as you start to win they shut down (suspend) your account. That to me is unfair trading and it should be stopped. In the case of B365 they shut my account soon after they found out about an IVA. Okay, that’s fair enough, but to shut me down without an explanation upfront, no! Betfair also closed my account last week, no reason, no email, nothing except we have suspended your account. This picture is repeated time and time again with friends and family saying exactly the same, so why are we letting them get away with it? Fact is bookmakers only want your account when you’re losing, so how about some legislation that stops them closing accounts, why not? For what it’s worth I will never provide the requested details from Betfair or any other bookmaker, who do they think they are? I hope that by writing this review punters will get the message and stop using bookmakers. If we all stopped using them, along with the shops that make them millions annually, then we would soon see change. Frankly, I can take it or leave it, but what they are doing and what they are allowed to get away with is wrong! Following is the exact communication from Betfair regarding my account. Why not read it through and then stop betting for a week. You never know you might like the idea of not betting, but for those of you who wish to continue, you will be showing the bookmakers the power of the punter. Yes ‘Punter Power’ stay away from the meetings, shops, stop betting online for just a week and then see them come begging. Anyway, following is what Betfair wrote to me: Thank you, Ronald. I can see your account is currently suspended for standard review. For this, we will need you to provide: Proof of identity – a picture of your passport or driving licence. Proof of address – A utility bill or bank statement dated within the last 6 months. Only bank statements from commercial banks can be accepted. Proof of funds – A picture of the card linked to your account. Please cover the middle 6 digits of the 16 digit number and CVV. Leaving the first 6 and last 4 digits fully visible. The name and the expiry date will also need to be visible You can attach them to the chat now if you have them handy You can click on the little ‘+’ or paperclip icon next to the typing field to send the file(s). Please ensure all 4 corners of the document are visible. Kindly keep in mind that screenshots/ scanned documents are not accepted by our system. Please send photos of the physical documents or PDF’s for online/digital documents, keeping in mind that all 4 corners of the document must be shown in order for them to be accepted.My answer to ‘BetUnfair’ and all other Bookmakers – No chance, you can stick your account up your backside. I think it’s time for a rethink with the betting industry, what say you?

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The agent (Saikiran) researched why my account wasn’t currently active, asked for some photos to verify my ID and restored my a/c with the minimum of fuss. I note that some people have had problems and it is frustrating when your account suddenly doesn’t work and you can’t get a bet on, particularly as you can no longer speak to Betfair CS on the phone, but this is the modern world! I recommend taking a deep breath and working with the agent to provide whatever they need in order to help you.

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Absolutely crap customer service. No telephone number. Withhold funds for over 2 weeks now and just keep getting told its under review…..shocking absolutely avoid!

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Fantastic very quickly resolved my problem for me

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Great help from agent, Veljko, much needed guidance and clarity, very happy with that and excellent service

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