General Information
Betsafe have been offering online gaming for 10 years and have over 1 million customers. Marketing themselves as the “cool kids in gaming,” they offer everything you would expect at an online sports betting site but with a few surprises thrown in. One of these is that, as the official betting partner for Manchester City, they bring some interesting ongoing promotions themed on the Etihad Stadium club.
Deposit & Withdrawals
Most deposit methods available at Betsafe, although the omission of Paypal seems somewhat jarring. The cash out facility works differently too, allowing customers to cash out a certain amount before the bet has been settled, depending on the current situation in the event you have chosen to bet on. Betsafe has offers support via email, telephone and live chat, with a great FAQ section that is simple to use and offers answers to the most popular questions that customers ask. It is one of the best companies we have dealt with from a customer care perspective. On our site you will also find information about Betsafe bonus and Betsafe mobile app.
Customer service
Betsafe has offers support via email, telephone and live chat, with a great FAQ section that is simple to use and offers answers to the most popular questions that customers ask. It is one of the best companies we have dealt with from a customer care perspective.
License information
For customers in the UK, Bet365 licensed and regulated by the Gambling Commission
Stein Grongstad
19 September 2023
Comment from uk.trustpilot.com
I changed from mobilebet to betsafe. And I’ve gotta say that I have never experienced a more sneaky site. First of all, the process of becoming verified is a hell. Upon submitting my Norwegian passport I was asked to submit yet other documentation that I in fact was living in Norway. I had deposited like €3000 and they refused to give it back. What the hell is this ??? You deposit money and it’s theirs unless you fulfil certain comditions ?Second, the time lag from pushing ‘withdrawal’ to actually receiving the money is too long. I got message that my withdrawal was approved like 5 days ago and I haven’t seen any sign of the money. With Mobilebet it was 3 days tops.Third, I noticed that the numbers went all hay wire on bets MANY times. For instance, since I bet on tennis, suddenly the score would go crazy, to the point where you didn’t know what the score actually was. All orher scores that was not in my bet remained stable/normal. Of course, in the end, the correct score was shown but it makes it REALLY hard to decide, for instance, if you should cash out/pull out.Fourth, I noticed several times that the ‘cash out’ button just dissappeared when your bet was in serious trouble. For instance, I place a bet on player x, who plays player y. When y starts to dominate and you want to cash out/pull out, the cash out button disappears, upon entering the details of the game the button appears for 2 seconds, then disappears. I found a way to push the button in these 2 seconds, then you need to be fast to condirm, otherwise the conform button is gone as well.In sum, I have this sneaky feeling about betsafe. After doing a 10 streak win things start to happen. One time I couln’t even see the cash out button and I lost €1000. A lot of money, right ? I still wonder if I will get my money that I withdrew.
I changed from mobilebet to betsafe. And I’ve gotta say that I have never experienced a more sneaky site. First of all, the process of becoming verified is a hell. Upon submitting my Norwegian passport I was asked to submit yet other documentation that I in fact was living in Norway. I had deposited like €3000 and they refused to give it back. What the hell is this ??? You deposit money and it’s theirs unless you fulfil certain comditions ?Second, the time lag from pushing ‘withdrawal’ to actually receiving the money is too long. I got message that my withdrawal was approved like 5 days ago and I haven’t seen any sign of the money. With Mobilebet it was 3 days tops.Third, I noticed that the numbers went all hay wire on bets MANY times. For instance, since I bet on tennis, suddenly the score would go crazy, to the point where you didn’t know what the score actually was. All orher scores that was not in my bet remained stable/normal. Of course, in the end, the correct score was shown but it makes it REALLY hard to decide, for instance, if you should cash out/pull out.Fourth, I noticed several times that the ‘cash out’ button just dissappeared when your bet was in serious trouble. For instance, I place a bet on player x, who plays player y. When y starts to dominate and you want to cash out/pull out, the cash out button disappears, upon entering the details of the game the button appears for 2 seconds, then disappears. I found a way to push the button in these 2 seconds, then you need to be fast to condirm, otherwise the conform button is gone as well.In sum, I have this sneaky feeling about betsafe. After doing a 10 streak win things start to happen. One time I couln’t even see the cash out button and I lost €1000. A lot of money, right ? I still wonder if I will get my money that I withdrew.