Betfair PLAYER REVIEWS(2352)
Michael McNiffe
14 July 2025
Comment from uk.trustpilot.com
Some snotnosed snowflake "Forrest Gump" woke me up with a phone call to try and tell me how much I could bet,sent then away with a flea in their ear. At 63 I get micturated off at this. If they don't want my business tell me so I can go forth and procreate taking my business with me. Still being convict bar stewards who have just been fined heavily by their government what can one expect.
Vasilis Michaleakos
14 July 2025
Comment from uk.trustpilot.com
the most safe place to play and deposit your money
SIMON MESVANIA
13 July 2025
Comment from uk.trustpilot.com
Wonderful exchange always helpful on the live chat. Very quick to place bets on the app thank you
Dagge Dag
13 July 2025
Comment from uk.trustpilot.com
They do not accept national ID or passports as KYC, be careful if you do not have a drivers license as your funds will be locked forever.Srivally at 20:32, Jul 13:I apologise for the inconvenience caused, but we will require alternate identity document to proceed further other than a passport or national ID. We apologise if you cannot obtain a drivers license at the moment.
Shay Mcdaid
13 July 2025
Comment from uk.trustpilot.com
Just got a email saying betfair has been hacked ,but your bank cards and passwords are safe . I do not believe them cancelled my bank card . Lost trust in there site
Lewis Breakell
12 July 2025
Comment from uk.trustpilot.com
You have removed £60 out of my account a few months ago, asked for updates multiple times and nothing has happened, still ongoing
Customer
12 July 2025
Comment from uk.trustpilot.com
Customer service rep Hannah was very helpful. She didnt keep waiting longer then needed. And dealt with my query very well.
John Paul
12 July 2025
Comment from uk.trustpilot.com
Wining afew bob but don’t like how it cuts me out of games when playing
Wroughtironron
12 July 2025
Comment from uk.trustpilot.com
I received an email from Betfair two days ago telling me that my details have been shared and that they are sorry? What happened to Data Protection?
Dante
12 July 2025
Comment from uk.trustpilot.com
More reliable and Swift in their services of deposit, betting and instant withdrawals.
Darren Gibson
12 July 2025
Comment from uk.trustpilot.com
Shocking odd in casino game you don't even get a sniff 😒 im going back to lottomart.... shocking
Luca Schiavoni
11 July 2025
Comment from uk.trustpilot.com
I used to have an account years ago and I am trying to retrieve it. Support is a joke. It is since this morning that I'm explaining the issue to an agent so they send me to a different team. There the bot ask me my email, secret answer, DOB, send me to an agent and we start again. I spoke with 15 different agents today. They transfer me and the game starts again. It feels like the groundhog day. It is the same conversation over and over again.
Millicent elizabeth
11 July 2025
Comment from uk.trustpilot.com
I like that their is an opportunity to win every day, in the free spin, however the odds of me winner anything over £1 is slim to never
Craig
11 July 2025
Comment from uk.trustpilot.com
Love your games and always happy to help if there’s anything you need
Jack Febry
11 July 2025
Comment from uk.trustpilot.com
Yes easy to follow to have a bet and money don’t take long to go in account when you win
Andrew
11 July 2025
Comment from uk.trustpilot.com
You have to spend a lot to win anything back
Shivam Gadhvi
11 July 2025
Comment from uk.trustpilot.com
Very poor always opposite result
Derek Platten
11 July 2025
Comment from uk.trustpilot.com
Great betting site. Easy to use.
MISSSARAHBIGLAND
11 July 2025
Comment from uk.trustpilot.com
Looks after their customers although I don't get many extras personally but they do
Richard Johns
11 July 2025
Comment from uk.trustpilot.com
When you place a bet, which they advertised on their website and they were happy to accept then wins - don’t be surprised if it’s voided!
Stephen
11 July 2025
Comment from uk.trustpilot.com
So generally would not bet with any other company except betfair (especially exchange) but a couple of years ago betfair dropped my deposit limit I tried and tried to speak to someone and when I eventually did they were not interested in what I had to say ! At the end of day its my money to do as I please ! I later found out that a parliament ledger ,that all betting companies had to put restrictions on certain amount of people and I just happened to be one of them !Another problem was I've tried to cash out a couple of times for biggish money and the cash out not come up in time ! The way it goes I guess ! In 2010 I was even invited to head office in London to discuss a project (nothing came of it !) Have bet thousands since I started in 2009 and feel very disappointed with company I used to tell everyone was by far the best !!!!
Mr Steven Shipley
11 July 2025
Comment from uk.trustpilot.com
Your free bet game, Pinball, is rubbish. It tells you what you’ve won before the game has even finished, you can see this by the balance changing. Not sure how anyone wins the jackpot, you see it at the start on a conveyor belt but it’s never seen again! This is my only current complaint, great app otherwise!
Charlie Finlay
11 July 2025
Comment from uk.trustpilot.com
I’ve spent nearly 600£ and not won a thing on sweet bonanza
Tylar Wickens
11 July 2025
Comment from uk.trustpilot.com
Easy to use site , it's betfair because it is fair , I love how quick the pages load and there's no adds
Anonymous
11 July 2025
Comment from uk.trustpilot.com
It’s great that the company offers best odds and payout is immediately. Betfair couldn’t be fairer.
Jimmy
11 July 2025
Comment from uk.trustpilot.com
Really not the same anymore
anthony shepherd
11 July 2025
Comment from uk.trustpilot.com
They meddle with the odds constantly Disgraceful Company.Uptown. Up then down.Dreadful. Full of cheats
Alan
11 July 2025
Comment from uk.trustpilot.com
So it seems the site had been hacked and some of my personal details stolen..I received was a measly email about it.No compensation offered or anything.Ridiculous!
Checko
09 July 2025
Comment from uk.trustpilot.com
Locked myself out my account,the help I received was fantastic and fast,thanks so much
Peter
08 July 2025
Comment from uk.trustpilot.com
Excellent for horse racing with the best odds. It's kept me out of the bookies for a good while now :)
PC
08 July 2025
Comment from uk.trustpilot.com
Zero complaints from me. Placed a bet incorrectly and within 3 minutes used the chat and got it voided. Even got a GOGW free bet. Never had any issue with payouts or bonus offers. Really happy with Betfair as my go to bookie.
George Middlemast
08 July 2025
Comment from uk.trustpilot.com
well this guy Fredrick went to great lengths he was telling me about the toggle and i thought it was the icon with the five coins i had to click on, they light blue he is saying they must go green, so i asked him where is this toggle to turn it green so he explained so after two days of not getting my free bet placd as that was coming off my main account so now i know where this toggle is lol thanks for your time and patience Fredrick 10 0ut of 10 for you
PAUL LAZENBY
07 July 2025
Comment from uk.trustpilot.com
Good site, clear betting odds and a great choice of casino games Very good customer service team as well
lennox hawtrey
04 July 2025
Comment from uk.trustpilot.com
Tried Betfair mainly for tennis markets and found the exchange pretty responsive once the game go live. I started using VOdds alongside it to track odds across mulitiple books, which made things easier to follow and quicker to act on. The layout is straightforward and I didn't run into any issuea placing or withdrawing funds. Not instant everytime, but overall the experience has been reliable and hassle free.
Patrick Lockett
03 July 2025
Comment from uk.trustpilot.com
Betfair only cater to gambling addicts. Just had over 700 continuous spins without landing on a bonus game. If you are a responsible gambler then betfair isn’t for you. You can play for hours without winning a thing. Their sole aim is to create gambling addicts. So if like me you like to deposit £20 as hobby to have half an hours play then don’t do it here. It’s regular to have 100 continuous losing spins at 20p per spin so they have priced you out of this hobby because £20 for 5mins play is just way to expensive for a hobby.They only cater for gambling addicts. I’m sure there is big wins if you’re willing to play for hours on end which addicts do. So that by the time they hit the big win they have lost so much that they still aren’t in profit for the session. Site is laggy. Constantly kicked out of games and told to reload them during play. The games you play don’t appear on your last played games.A few sport promotions but barely a single casino promotion.Spins are speeded up here compared to other sites so that you can lose your money faster even on low stakes. The fact they don’t even reply to reviews show how much they care about their players (they don’t care at all) Poor site overall. All of us understand gambling companies want to make a good profit. But these do it at the expense of your entertainment. Spins are quicker your money is gone quicker the session is over quicker. It’s all aimed at getting you to deposit more and more to continue. Which creates addicts.. and then they will reward the addicts because they are the customers they want to keep. The ones that will remortgage their house to spend more at betfair. The normal player is useless to this company because we don’t lose enough money to them. So my advice is go spend your money at a site that values your custom.. one that will reward you and treat you well.This company won’t do that. Unless you’re losing thousands to them. Then they will worship you. But the rest of you are just useless to betfair and they don’t care if you stay or leave because they only need addicts to turn a good profit. So if they struggle to make you an addict with their manipulation they will usually close or limit your account so they can focus on manipulating the ones they have a chance with. My advice is avoid if you enjoy gambling. Because you won’t enjoy it here.
George Middlemast
03 July 2025
Comment from uk.trustpilot.com
i had a £10 free bet awarded and only after a few days i saw cit was to be used for an accumulator on the sports page but this award was for the exchange so i contacted betfair, and explained this was for the exchange not the sports page less than 5 mins the agent Luke had removed that accumulator promo, and changed it to a ten pound free bet on the exchange for any sports i choose this is the second time ive had to contact Betfair and both times the issues have been resolved without any hassles at all. so thats why have gave them a high rating of 5 star
Trotter
02 July 2025
Comment from uk.trustpilot.com
Utter trash every single time you deposit.
ben shams
02 July 2025
Comment from uk.trustpilot.com
The people behind running this casino are very sick vile and twisted individuals.. they’ve limited my account to £100 spend a month, so I’ve been playing the £100 out every months when it resets and that’s been happening about 6 months now… and honestly they just take the £100 and I CAN ABSOLUTELY NOT WIN A THING —. they just take the £100 off me for fun and not only that they tease me with how the slots play out nearly getting the bonus feature but obvs not doing. They are Essentially just thieving £100 off me every month. The slots are undeniably controlled and they’re just evil sick and twisted individuals fair enough if the first couple of months I didn’t win But it’s about the 7 month now I come to play as the deposits reset and it’s the same as the previous months. Blatantly fixed outcome and win nothing !! They’re just stealing £100 because they know I’ll come and spend it but give me no win AT ALL. They make me sick to my stomach. Don’t play here the people behind operating this casino sre well n truly vile excuses for human beings. They’re a Disgrace to humanity. They will get their karma for the things they do to people: I’m sure if it. Keep away. This casino is a controlled scam. That literally preys on its customers with the situation they’re in. They don’t care about anyone or anything JUST MONEY. VILE. Closing my accounting not giving these scruffs anymore of my money every month of a £100. Thieves.
NP
02 July 2025
Comment from uk.trustpilot.com
Probably the only sports betting platform that genuinely offers free bets via automated chat bot, its fast too.
Старый Профиль
01 July 2025
Comment from uk.trustpilot.com
Very WOW service
Markymoo
01 July 2025
Comment from uk.trustpilot.com
My account was closed and when I messaged them the agent said I had ‘self excluded’ which I hadn’t. All a bit silly really. Maybe because I won a few bets.
Spencer Pearce
01 July 2025
Comment from uk.trustpilot.com
Betfair Casino Is Rigged You Know it I Know It They Know We All Know It.Just played a game in the rigged Betfair Casino that I have done reasonably well on in the past was over £300 up and as soon as the money was being credited to my account which was a single £200 win the game encountered an error and disappeared totally from the Casino.This is classic Betfair to stop you profiting they hate winners in the Casino the Casino is as bent and fixed as they come the game did not even appear on the past games I have played it just vanished totally and people have been saying this for years yet not a thing has been done about it by the UK Gambling Commission.Please read my other reviews on the Betfair Casino because this is the biggest rip off Casino around(run by the biggest fraudsters in the betting industry Paddy Power)they have been doing it for years getting away with it for years and will continue to do it until they are stopped and their licence is revoked.Have you ever wondered why Betfair keep adding more and more games to their blatantly rigged Casino yep your right so punters can keep losing their hard earned money not fairly but fraudulently and they then have the audacity to tell us that half their players are enrolled on their Safer Gambling Plan using their Safer Gambling Tools all the while they are robbing us blind.Please be extremely wary when you play Betfairs corrupt Casino as every single game is rigged not just a little bit but massively and you will eventually find out the hard way how corrupt it is as RTP doesn't mean a thing to these fraudsters so please be careful if you decide to play as your money won't last long you have been warned.
John
01 July 2025
Comment from uk.trustpilot.com
Don't pay correct returns.A different response from different agents who adjust your winnings to suit themselvesSadly this feedback will not resolve corrupt cashiers..Ying
ATTRESTA
01 July 2025
Comment from uk.trustpilot.com
Joined today,was having a few problems sending the proof of address,went onto the help chat someone answerd straight away no waiting around like other places.Very helpful up & running with in 10 minutes 😀 happy days now to get my 50 free spins & deposit to get another 100 & fingers crossed win some money 💰 🤑
Samantha
30 June 2025
Comment from uk.trustpilot.com
Casino is a blatant rip off BE WARNED
Matthew
30 June 2025
Comment from uk.trustpilot.com
Very great very professional didn’t need to wait too long to get it all sorted responded very quickly
Gavin
30 June 2025
Comment from uk.trustpilot.com
great easy to navigate site , Very fair percentages and lots of options to control you play / review wins /losses ect
Heidi Work
30 June 2025
Comment from uk.trustpilot.com
This company are concerned for your safety at gambling but not overly intrusive or they are not like the gambling police like some other sites out there from my experience.I have had many great wins, there are fab games and exciting promotions. This is my go to website No 1. I highly recommend.
Michael Carey
30 June 2025
Comment from uk.trustpilot.com
Very understanding brilliant service


Dp Dench
14 July 2025
Comment from uk.trustpilot.com
Chelsea from safer gambling was extremely attentive and caring with detailed explanations of support being offered
Chelsea from safer gambling was extremely attentive and caring with detailed explanations of support being offered