Betfair PLAYER REVIEWS(2352)
D Sk
02 August 2025
Comment from uk.trustpilot.com
Definition of scammers. As of new user I have won 7 bets straight. After trying to check my balance, system disconects stating my account was closed on busines grounds without any explanation. Balance was stolen even tho terms and conditions clearly states 13.5 Any balance in your Account at the time of any closure by us will be paid back to you, except that:13.5.1 if you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your Account;Im sure of i havent done anything illegal or against law winning few rsndom bets. Giving no reason, except to declare that decision was made on business grounds, which means if new user will win multiple times and is in plus, its not good for bussines.Scammers at its peal. Blocking from logging in and preventing to have a proof of my balance without any reasonable explanation! Beware, dont trust theese bastards. Reputable platform would never act such a shady wayc allowing to deposit and later blocking all the funds. Stating nothing can be done.Also platform is pureæy made for cssinos, as betting interfave is poor and has very little bets to offer. Full of bugs! Please dont do same mistake i did! Will escallate this to UK galbling authorities, and do everything in my power to report to as many places as possible and prevent as more people as possible from being robbed!Pitty i cant upload screenshots of pathetic customer support who just make no sense doing everything against its pwn terms and conditions. Please spread this about this scammers to everyone. This is beginning of an end. Pathetic!
Customer
02 August 2025
Comment from uk.trustpilot.com
Very good customer service.The customer service reps are very helpful.I have recently been helped by Naomi and Tommy. Bother were helpful, polite and efficient with thier assistance.
tim walters
02 August 2025
Comment from uk.trustpilot.com
do not trust betfair its all a big con if you win big they refuse to pay out and make excuses and then just ban you dont gamble here trust me
RAFFAELE RUSSO
01 August 2025
Comment from uk.trustpilot.com
Great services and a lot of opportunities
Dwain Morgan
01 August 2025
Comment from uk.trustpilot.com
Their safer gambling protocols and customer service
boogiecat55
01 August 2025
Comment from uk.trustpilot.com
Betfairs hatred for their customers is unmatched by anyone else. Every time I deal with customer service they try their hardest to make life difficult. No wonder theyre losing customers fast. Just an awful experience
Adrian
01 August 2025
Comment from uk.trustpilot.com
Most boring site of them all just spin nothing over and over the other sites at least pretend ur winning betfair is just a hoover for your bank account
Antony Blaikie
31 July 2025
Comment from uk.trustpilot.com
The Exchange bet in running jumps up and down when trying to place a bet on an android phone - which results in placing the wrong bets on the incorrect fields! The sportsbook on Free bets for horse racing multiples sometimes, without reason, when trying to place a bet with the option checked uses your own balance - even though multiple selections are chosen and there are no singles - this is usually when more than one option used (EG EW 5 folds 6 folds 7 folds)Games - sometimes just crash mid game with no explanation and some do not show game in play win/loss
customersean goddard
31 July 2025
Comment from uk.trustpilot.com
Had issue with a bet they resolved it quickly and amicably which was much appreciated
Carbon Melon
30 July 2025
Comment from uk.trustpilot.com
Had some free spins on a promotion, made myself a quick profit and support team are pretty spot on also.
jan barron
30 July 2025
Comment from uk.trustpilot.com
Excellent customer support, had to contact them to fix a promotion which wasn't working for me and they sorted it out instantly, they always help and fix the situation if anything is wrong and very fast response times also
Guri sahota
30 July 2025
Comment from uk.trustpilot.com
I got quick reply and the agent was pooja she answered my all questions very politely and briefly she is very nice agent thanks
Regan
29 July 2025
Comment from uk.trustpilot.com
Great app and I’m a very loyal customer
Mark Carter
29 July 2025
Comment from uk.trustpilot.com
"I can understand their security protocols, but I was surprised that they paused my account. When I phoned them and told them their POS had a glitch, they still went ahead with it. So next time I see one, I’ll keep quiet. But 24 hours later, I was back up."
Adriano
29 July 2025
Comment from uk.trustpilot.com
Great customer support,For the second day in the row I had to contact customer support and both days I came across a very understanding and patient people ready to help me. Jagadesh today just went an extra mile to meet my needs and really appreciate it. Haven’t using betfair much to be honest but definitely they stand out for good reasons today. Thank you for everything you do. Keep being customer service driven.
jerry farrell
28 July 2025
Comment from uk.trustpilot.com
Best prices and basic commission rate is the best on the market. Oddschecker will always be best comparison price and should also be used in conjunction with Betfair.
Jerome Dela Cruz
27 July 2025
Comment from uk.trustpilot.com
Greet fast respond
AmiB
27 July 2025
Comment from uk.trustpilot.com
Mr Vinay very helpful
Sam OBrien
26 July 2025
Comment from uk.trustpilot.com
Love Betfair, in my opinion much more winnings for your money on gaming compared to other sites. use them regularly.
Kate
25 July 2025
Comment from uk.trustpilot.com
While playing keeps restarting customer service not interested
Jas
24 July 2025
Comment from uk.trustpilot.com
Excellent service and very efficient also gave superb advice on my account.
Hashim
24 July 2025
Comment from uk.trustpilot.com
Best odds in the betting world. If you don't cheat Betfair, then, go and trust them with closed eyes. They will never disappoint you. Use your brain, study well betting market and make money.
P.Jones
22 July 2025
Comment from uk.trustpilot.com
Not ever sure that I am talking to a human or a robot, but perhaps robots are better
Stephen Mitchell
22 July 2025
Comment from uk.trustpilot.com
The only thing I don't like about betfair is no BOG. That said the platform Sports betting and casino are second to none. The site is easy to navigate and they have fantastic customer service. I must thank Raheen for helping me out.
Steve Willoughby
22 July 2025
Comment from uk.trustpilot.com
great to deal with you your the best
About
21 July 2025
Comment from uk.trustpilot.com
Very quick response and helpful although limited to what they can change on personal accounts which can be misleading every time you log in but over all helpful thank you
Mark walton
21 July 2025
Comment from uk.trustpilot.com
Very poor customer service, i used to have an account with betfair & i contacted them to ask if they could remove the roulette from my account as I've done with other bookmakers betting accounts,the woman I spoke to was very unfriendly & said you must have a gambling problem if you want to remove roulette & said she'd was closing my account with betfair without even asking me why I didn't want the roulette,I just phoned them today about this & was told they'd reopened my account,but i couldn't remember my old username to log in,so I contacted them again & they got me to send photos & I'd etc & when id done all this they said they wouldn't reopen my account even though they'd agreed to
Anthony Waters
20 July 2025
Comment from uk.trustpilot.com
Simply wanted to cancel a card that's been compromised and destroyed months back. No can do. They want statements from my bank. Disgusting service when you want to withdraw to a card you've been using ages. How convenient when wanting to withdraw!
Diana Tumasevica
20 July 2025
Comment from uk.trustpilot.com
💩💩💩👎👎👎👎👎👎👎👎👎 SCAMMERS!!! Eating money no feeling result is 0%!!! Nothing back at all !!!
Customer
19 July 2025
Comment from uk.trustpilot.com
Alexandra the chat host is spoke with. Was very helpful and dealt with my query quickly.
Larry Rosen
19 July 2025
Comment from uk.trustpilot.com
Was invited back with a £3 pound free bet Although I was able to to use one of three on an multi for which I never picked I also tried to have another bet on the open golf there was no way that I could place it If Betfair are trying to entice me back then I think it would be better to make it easier to understand for at the moment having tried for half an hour it just puts me off betting with them so it’s back to betfred
Mike
19 July 2025
Comment from uk.trustpilot.com
Opened an account, submitted the required documentation via the online chat and it was verified immediately. Made 3 deposits and 3 withdrawals within the first couple of days without issue, I then won £200 and when I went to withdraw it they locked my account and said I needed to verify it again. I sent the same documents as when I had opened my account and it took them 4 days with me contacting them each day and them refusing to give me an update before my account was unlocked and I was able to withdraw my money. Took my money, closed my account and will never use again. Bad losers, scammers and horrendous customer service, use another company.
Abdul Karim
18 July 2025
Comment from uk.trustpilot.com
Very Fast Support staff
nathaniel parker
18 July 2025
Comment from uk.trustpilot.com
I was having a few problems sending the proof of what thay needed so went onto the help chat someone answerd straight away no waiting around like other places. Very helpful up & running with in 10
Mr Spencer
18 July 2025
Comment from uk.trustpilot.com
Great service really helpful after being with Betdaq for 20 years and treated like a criminal
daniel stepien
18 July 2025
Comment from uk.trustpilot.com
Betfair shut my account 4 years ago due to me refusing to show them bank statements. Now get message my closed account has had suspicious activity on it due to them getting hacked a couple of weeks ago. You couldn't make it up. After contacting them they tell me they keep all closed accounts details for at least 6 years on their computers. They even mentioned anti-terrorism funding as a reason. I think Betfair must be applying for a comedy award
Alain Nkindu
18 July 2025
Comment from uk.trustpilot.com
An amazing support experience and easy to understand and follow instruction.
Areesha
18 July 2025
Comment from uk.trustpilot.com
joined this site as my twin told me to join,long story short iv deposits hundreds of pounds then they shut my account and tell me to contact my.bank.when I asked why and what for.the say we can't tell you,i ring my bank and they are confused as my bank is fine with this site.This is crazy you have stole my moeny and not gave me reason and won't tell me why?disgusting ,people avoid,and don't delete this i have proof and have made complaint and have reference numbers
Stuart
18 July 2025
Comment from uk.trustpilot.com
So I opted in for the birdie bonus and was excepted for the bonus on the open golf this week they owe me 5 1euro bets and customer service now says it doesn’t exist. Pathetic
Alistair N W Newman
17 July 2025
Comment from uk.trustpilot.com
Betfair rescued my account at last, getting through online seemed not to work & one could not phone since 2009 or 2010 but Pooja kindly has put me back on track.
Summer
17 July 2025
Comment from uk.trustpilot.com
great experience and wonderful customer service agents
AlanG
16 July 2025
Comment from uk.trustpilot.com
As I was changing my email address with Paddy Power and never used it, I asked them to delete my details under Data Protect AS INSTRUCTED on their site. They said they couldn't due to the regulations!!! So why suggest it. As the site was hacked recently I can't see why they should hold on to details as they can't guarantee it is safe. Then My Betfair account was closed as part of same group, which I was not aware of. When I tried to reopen they asked for passports etc. What a palaver. Just left it closed and uninstalled app. Bad organisation so best stay away as they make billions.
Harvey
15 July 2025
Comment from uk.trustpilot.com
Multiple of these companies are doing the same thing. Selling your data to 3rd partys illegally then emailing people saying theres been a data breach. Its a serious crime and they should be shut down.
Dorothy
15 July 2025
Comment from uk.trustpilot.com
Iv played on this site for number of years,and in that time lost and won,(thousands of £,sic played)it’s the nature of gambling,but I do get dismayed when I play a game and it doesn’t live upto its title, the 7,s Deluxe Fire Wheel game for instance, thousands of spins over last few days and not once have a row of 7,s came in, all other symbols have ,even got the fire wheel few times,if all spins are totally randomn how can it be that the 7,s have not appeared, 7,s should be taken out the title and just call it Deluxe Fire Wheel.
aussieguy
15 July 2025
Comment from uk.trustpilot.com
This used to be a great place to punt being an exchange it's good you always seemed to be getting a little better.But now for whatever reason they fall short of basic fixed odds actually I have found it's not worth betting with them at all now as last night every race Other sites had considerably better odds I really don't like rubbishing Betfair I really enjoyed them but when the Math ain't Mathin you have to move on ✌️
Jonathan
15 July 2025
Comment from uk.trustpilot.com
Betfair put a £50 monthly deposit limit on my account 😂😂 and their partner PP wanted to put a £20 monthly deposit limit on my account! So decided to close that account. So called safer gambling is destroying the trust with members.
Wroughtironron
14 July 2025
Comment from uk.trustpilot.com
They expect me to undergo regular interrogations as to my betting habits (up to 2 hours).I've given up on them and closed my account.
Michelle Rae
14 July 2025
Comment from uk.trustpilot.com
Betfair has been great
Howard
14 July 2025
Comment from uk.trustpilot.com
Website good but don't use the casino its ridiculously bad you never win.


LITY HUB
02 August 2025
Comment from uk.trustpilot.com
Scammers! Stole everything without explaining!! Bastards!!! Please dont even think depositing!
Scammers! Stole everything without explaining!! Bastards!!! Please dont even think depositing!