Betfair PLAYER REVIEWS(2352)
A Dimants
22 July 2023
Comment from uk.trustpilot.com
Please people pay attention on their terms and conditions... if there's any mistake made by them they don't take any responsibility
lee blackmore
20 July 2023
Comment from uk.trustpilot.com
I’ve tryed to contact you at least 50 times since 19:20 last night, your chat is unusable they have no idea what there doing, I’ve emailed every email address I can find for you and no reply I’ve called numbers I’ve found on the internet and no answer or deadline, I placed two bets on the without favourite market last night 7:10 Yarmouth, there was a withdrawn horse (odds 200/1 in normal market) my first bet you made a 50% deduction due to this withdrawn horse who was available at 20/1 in this market less than a minute before is withdrawal then my other bet you made a 35% deduction from my bet and withdrawn horse was available at 66/1 so on both markets there should be no deduction but trying to get through to you to get an explanation and someone to correct it is impossible
Stuart David Cassidy
19 July 2023
Comment from uk.trustpilot.com
Dear Mr *********,Thanks for confirming, I will close the case.They didn’t say much other than:“Following further review of the complaint we were able to confirm that in accordance to the rules the bet had to stand and we have credited the profits to the customer’s account (£57.54).The reason that the bet was void was due to it being turned in-play significantly late with just a matter of seconds left of run-time.”Kind regards,James IronsideCase ManagerIBAS
Samantha
19 July 2023
Comment from uk.trustpilot.com
Rip off scum NEVER EVER EVER PLAY CASINO YOU WILL JUST LOSE EVERYTHING ...NO GAMES PAY FAIRLY
Charlie
18 July 2023
Comment from uk.trustpilot.com
7 deposits over the week 0 bonus. My last deposit won a grand total.of 50p!! Not even my stake. What a joke
Stuart O'Neill
18 July 2023
Comment from uk.trustpilot.com
The platform is OK but if something goes awry the support is truly shambolic.30 minutes waiting for response. A further 30 minutes for an escalation manager. Unhelpful staff. Low quality managers and the usual excuse for too few staff, 'we are experiencing high volumes'.Its a real shame as its a great idea run like Fred Karno's....And STILL waiting for a manager to call.
Toby Smith
17 July 2023
Comment from uk.trustpilot.com
Banned for 2 years for saying I had insomnia, that locked up 2k of my money in exchange markets, i have a player minus 1.3k, he was up there all 4 days,I went through hell had panic attack they made me so ill, and they said it was for my own safety, what making me feel the most unsafe I've ever felt, I then said you'll give me a heat attack taking 2k from me so they banned me for life, appalling, disgusting, crooked company, stay clear, they surely won't last much longer, many of us have grounds for suing.
Luke Shanks
15 July 2023
Comment from uk.trustpilot.com
use you scumbags on the daily one bet I place wins then has a bug and doesn't pay out 20 mins later I hit cash out because I didn't want to wait for your s@it customer service and hopefully fix the bug. apparently now I cashed out I'm only entitled to the 23p cash out, event though the bet won 20 mins before and your terrible app froze also how comes i can't cash out after a loss 20 mins later your robbing scamming b@stards avoid they suckThanks for waiting, unfortunately there isn't any member of the management team currently able to take this chat. I understand your frustration in regard to the bet but I'm afraid it wouldn't be possible to transfer your chat with them at this time. I would kindly suggest contacting us further tomorrow morning as there should be members of the management team whom will be able to further take this complaint for you.O/5157228/0002440
Benjamin
15 July 2023
Comment from uk.trustpilot.com
Signed up easily, deposited easily won £20. Went to withdraw and behold my account is now suspended asking for my documents and personal details along with a picture. Didn’t have a problem when I deposited, as soon as I Withdraw….Suspension. Really amazes me how they get away with this kind of practice, I mean the gambling commission don’t care they will fine them eventually for a small fee when betfair will scam there way to £100m they will probs be fine around £6m. Shame on the gambling commission and betfair along with many other betting sites in the Uk. If you can not verify the identify when we sign up you should not be able to suspend the account asking for documents, this is against the gambling commission rules. Any one ever wonder where the money from the fines go, I mean I haven’t seen any improvement over the last 15 years just lagging and slow service. As for betfair, this will catch up to you. You will loose customers and we punters will find it better if elsewhere like Ladbrokes. Utterly shameful behaviour, you send me your documents along with a picture of yourselves so I can verify where my money actually is. You thieving low life………..😂
Joshua Greer
15 July 2023
Comment from uk.trustpilot.com
Really good site will give better details when I receive 1000 pound they have put on hold that anouys me . Still waiting I use instant withdrawal but been waiting 24 hrs so not good so far will update
Paul Lord Bootle Newton
14 July 2023
Comment from uk.trustpilot.com
THIS IS AN ABSOLUTE SCAM OF A COMPANY! YESTERDAY I SHOULD HAVE WON ( I WOULD HAVE DONE WITH ANY OTHER ONLINE BETTING COMPANY) £311 FROM A DOUBLES/TREBLE BET, BUT THESE SHYSTERS DON'T PAY OUT AT BEST ODDS UNLESS IT'S JUST A SINGLE BET, SO I ONLY RECEIVED £200!. THE BELLEND I GOT ON THE CHAT JUST KEPT SAYING THAT NONE OF 'THEIR' COMPANIES PAY B.O.G, INSTEAD OF ADDRESSING THE FACT THAT I WAS SAYING THAT THYRE THE ONLY ONE/GROUP NOT TO. UTTER MINGEBAGS. I URGE ANYONE THINKING OF OPENING AN ACCOUNT WITH THESE SCAM MERCHANTS TO DEFINITELY AVOID DOING SO! I'LL ADD ANOTHER WAY IN WHICH THEY SCAM CUSTOMERS-IN THE CHESTER 7.30 (14/7) THEY WERE OFFERING 2-1 ON BARYSNIKOV, IN-RUNNING, THE HORSE HAVING STARTED AT 3-1. I SWITCHED TO BET 365 TO WATCH THE RACE, AS BETFAIR'S COVERAGE IS CRAP, ONLY TO SEE THE HORSE IN QUESTION AT THE BACK OF THE FIELD, SOME FIFTEEN LENGTHS OFF THE FRONT, WITH JUST A FEW FURLONGS TO GO! THIS IS BLATANT CHEATING OF THE CUSTOMER, AND I DON'T HOW THESE W.....S GET AWAY WITH IT. I'VE ASKED FOR MY TENNER BACK, BUT THEY'LL REPLY WITH SOME DRIVEL EXPLAINING IN-RUNNING BETS/ODDS, WHICH WILL BE IRRELEVANT, AND A LIE.
Shaza
12 July 2023
Comment from uk.trustpilot.com
Come on betfair!!! Make it worth the play. Fair is part of your name after all!! This site overall not just on date below
dave
07 July 2023
Comment from uk.trustpilot.com
was going to start playing on this site again after a couple of months break. just thought i would check out the reveiws first. glad i did. no way will i be going back on betfair, not good reviews
Adam Hodge
05 July 2023
Comment from uk.trustpilot.com
Not had a cash out in over 10 months, No wins nothing, They've definitely done something to my account, 1k a month I deposit, Dead spin after dead spin on slots, The bonuses only tease they never land, If you complain they blame it on a gambling addiction which is funny.. seeing as though it's because they don't give you a fair chance, Been with them for years, use to be good, They have changed the rtp on my account the amount I play I should have had a big pay out, this is total robbery, AVOID. they need investigating because they are just taking no wins in 10 months should be illegal!
Mark@ MJ Aquatics
02 July 2023
Comment from uk.trustpilot.com
The app keeps crashing. I used my partners phone and it crashed again.So the app is appalling and the live video jerks and freezes so I have to keep tapping the screen for it to move smoothly yet plays race previews before without issue.All other betting sites I have work absolutely fine.It's just betfair that's junk.
Steven
28 June 2023
Comment from uk.trustpilot.com
Betfair.com | Betfair.com Official Site | 50 Free Spinsbetfair com/casinoAdNew Customers - Sign Up For 50 Free Spins. Winnings Paid As Cash.T&Cs Apply.18+Bet Safely. Get 50 More Spins When You Deposit & Bet £10 on Daily Jackpot Games. THIS IS THE BIGGEST LIE EVER THAT I HAVE SEEN FROM A .COM COMPANY, This company needs to be investigated by the Gambling commission and the advertising standards agency, i signed up to this offer and won a small amount and never been able to access my account since i had my small win which was nearly 2 weeks ago, This company is acting fraudulently and i believe they need to be inspected by the authorities for the way they are treating customers who are innocently signing up to the offers they are advertising, if any MP'S reading these reviews please look at this company in parliament. we should not be treat like dirt it is a disgrace, i have screenshot the terrible conversations i have had with this company and i believe also that i should be compensated for the stress this company has caused me. i have been accused of not providing the requested documentation on many occasions even though my account clearly states i have uploaded my driving licence, my bank card and a letter from the government with my name on , these are all official documents and today i have finally been told they have the documents after telling them i was going to report them to the police if these documents had gone missing, this company just lies all the time and try to tell you anything to get you of the chat, BEWARE THEY ARE A SCAM AND PARTICIPATING IN FRAUDULENT ACTIVITY .
Pillow
26 June 2023
Comment from uk.trustpilot.com
AVOID AT ALL COSTS. THERE IS A REASON WHY THERE REVIEWS ARE SO AWFUL. WORST CUSTOMER SERIVCE I HAVE EVER HAD WAITING OVER A MONTH IN A VERIFICATION PROCESS AND THEY WONT WITHDRAW MY FUNDS SO I CAN LEAVE. AVOID THESE PLEASE THEY ARE A DISGRACE AND GOVERMENT NEEDS TO CRACK DOWN ON THESE LOT
Stephen Lancaster
26 June 2023
Comment from uk.trustpilot.com
Robbed a tenner from me by not honouring their top cashback commitments. Essentially, Betfair are thieves.
-aysha plays-
24 June 2023
Comment from uk.trustpilot.com
i play the same games across many apps and this is by far the worst i’ve ever played on . dead spin after dead spin . i know losing spins are a thing but i also know when after 10 or 12 spins it shouldof triggered something but nope not once lol so won’t ever deposit here again ilstick with William Hill and Ladbrokes thank you at least i know there i won’t go through 12 spins without 10p back . don’t waste your money here on slots probs best just for their exchange betting site if that’s your thing
Elina Hedlund
24 June 2023
Comment from uk.trustpilot.com
They are total scam artists. 01𝟭𝟮.be had to intervene and offer me assistance to get back my reimbursement of my lost funds from this deceptive site.
Kelly Louise
22 June 2023
Comment from uk.trustpilot.com
Id of given 0 stars Complete and utter waste of my time and money! Signed up to Betfair, deposited 20, thought Id give poker a whirl, says In the poker app new customers get 20 free in poker tickets when you accumulate 25 points, than if you read the terms and conditions it says for every 1 staked on poker Id get 25 points. Thought this cant be right played my first poker game and got 1.75 points not 25 points like app says, thats the first con! Secondly I have 40 x10 p poker tickets in my poker app but its not letting me play with them contacted live chat, provided screenshots of the tickets, the date they were issued and expired, they told me and the management got involved that these poker tickets werent on my account, so I than took another screenshot of the poker tickets and sent it and still they were arguing with me that theres no tickets. There complete and utter liers! I have proof with the time and date on them and still there saying no poker tokens are on my account. This site needs closing and the gambling Commission arent doing there job, how can casinos get away with this? There shocking as a casino
FK u scammers
22 June 2023
Comment from uk.trustpilot.com
Yeah that's right not a single winning spin on any slot with 1000. 2 bonuses under 20x Absolutely hideous. And this is what you can expect all the time with 95-88% rtp slots. Just f*n utter garbage
Lonely Soul Clothing
22 June 2023
Comment from uk.trustpilot.com
So had a 5 fold accy on and cash out was available . Hit 4 of the 5 and market has been suspended for over half hour. Total rip off. Wont even let you cash out . These sites need to be investigated properly for once. They take the pi55
Spencer Pearce
21 June 2023
Comment from uk.trustpilot.com
If you hit the Betfair Prize Pinball Jackpot feature you will never win the Jackpot as it is a 100% con and is impossible for anyone to win because the Jackpot cannot go round faster than the Pinball.The Pinball will always land in a maximum of a couple of seconds by which time the Jackpot has not even moved round its only just disappeared and is nowhere to be seen on the screen so its another total con by Betfair.I've played this feature thousands of times you might win a small prize but you will never win the Jackpot as the Jackpot cannot move around fast enough to hit so basically its just another pure con by Betfair falsely conning players into believing they have a chance of winning a huge Jackpot when they don't.
Darryl Parton
17 June 2023
Comment from uk.trustpilot.com
u just dont win its a compleate rip off u never hit big been a customer year's the permotions are very poor crap. keep putting money in never win over 500 last month nothing its getting so poor been a customer over 10 years or more never a big win ever the top prizes are not real only for u tubers to look good joke
Andrew Bailey
17 June 2023
Comment from uk.trustpilot.com
The Betfair sportsbook new app is absolute garbage - Im not using it anymore - awful to navigate - betslip very difficult to find - will not accept free bets - 0/5 - they have just lost a customer with their ineptitude - do they not look at the feedback?
Thomas
14 June 2023
Comment from uk.trustpilot.com
While on vacation in Monaco, I tried to access my account, but it was suspended right away. I was able to earn enough money using RoyaIhubIlc .net to cover my vacation expenses. Despite providing a lot of documents, my account hasn't yet been opened after I've returned home. My account has 170,500 in it
Joe Wood
13 June 2023
Comment from uk.trustpilot.com
Made me laugh when I read the star rating on here - this is the worse company in the world - DO NOT USE BETFAIR They were good when opened but now a disgrace and should be closed down
Yordan
06 June 2023
Comment from uk.trustpilot.com
When I put a 20 pound bet on the exchange, I have to wait 10 seconds for the bet to be accepted. If the price changes in Betfair's favour, they accept it, if the price changes in my favour, the bet is not matched. It is obvious that I am not playing against other people, but against their software. How is this not noticed and why is it allowed by the authorities. This is a scam. They take a commission, but that is not enough....they play against their customers and I think that they target specific customers and play against them.
Adrian Stremel
06 June 2023
Comment from uk.trustpilot.com
Really really bad service shut down my paddy Power account & betfair they own paddy power do not use bunch of clueless people
robert chapps
05 June 2023
Comment from uk.trustpilot.com
I have told Betfair many many times that they have a site page that is still offering odds on Man City to win the Premier League and FA Cup in a double when the League is won and the FA Cup is won, I have a winning bet but they refuse to pay up until the European Cup is played on the 10/6/23...???I have told them that there is a flaw in the system, but they have/will not fix it, how can anyone bet with a company that disregards safety..I have been in touch with Betfair today apparently Man City have to lose the European Cup for me to collect my double I have asked to see the rules where it states that and guess what they haven't got themthere was nothing on the site to suggest this, I wouldn't have placed the bet knowing this, bad public relations, bad advertising, bad company
HARRY WATCH
04 June 2023
Comment from uk.trustpilot.com
Live chat agents can't answer simple questionsThe commission I pay on my account. Is it taken each settled bet?Replies, give me 5 minutes whilst I check that for you.It's a simple question, you don't know as a betfair live agent.I need to double check with the team sorry.10 minutes later, still no response, absolute joke.You will wait and wait for ridiculous amounts of time. Smarkets, matchbook, betdaq customer support is way better. Staff at betfair clearly need more training.
customer
04 June 2023
Comment from uk.trustpilot.com
Would give minus stars, this site is rigged and should be looked at by the gaming commission. Over 300 spins on legacy of dead without a single feature!! Total con site!!!!! Dont use!!!
Tarik Yasin
03 June 2023
Comment from uk.trustpilot.com
Anyone who plays there casino deserves to lose everything they have. As its the most crooked online bookmakers that has ever existed ( how they get away with it is a mystery ) please read reviews before handing over your money.
Daniel
03 June 2023
Comment from uk.trustpilot.com
They closed my account based on a chat comment. Proven that they save all you say, and then they will use it against you when you win. They translated the word "addicted"whan I talk to a live dealer..rofl as "pissed of junkie" was the official translation. (Swedish Betfair) That was their reason to shut the account lol. And when you try to get support you talk to AI robots for hours. I have done their interview where you feel like a criminal. Still they say the account is under investigation. Assume that is what they say so they can steal peoples money. I offered them to not open the account and just withdraw the money. Zlich Zero Nada. Instead their AI robots continue send excuses. No wonder they have 1.3 in rating. And yep I been with them for many many years. Don't spend a dime there unless you are going to 100% lose. Then they love you.
Steve H
31 May 2023
Comment from uk.trustpilot.com
What ever made me want to come back to this site. Should have learned. Just about the worst site to play slots on. Games are all good but if you want to pay just to hear fancy sounds and see good looking graphics and throw money away then you'll be fine. They always quote random generator but assure you me, this site has everything tied down. Dead spin after dead spin and when you are lucky enough to get a bonus games don't hold your breath. I play on lots of sites but this one no more. Stay well clear.
john Shen
27 May 2023
Comment from uk.trustpilot.com
Non Existent Customer Service. No other way of contacting them apart from live chat. Wait ages to get a message be with you in 2 mins.. 10 mins later get an update - hold on for 15minutes while i read your query?? then disappear for another 10 minutes to ask a nonsense question and pop off again. Obviously juggling callers and making a complete hash of everyone they are dealing with. VERY unprofessional and after two attempts I have opened an account with SMarkets instead.
ezase kasi
25 May 2023
Comment from uk.trustpilot.com
t never play this site’s they are there to robe you of your money never bet those slot are controlled
CAZZ
24 May 2023
Comment from uk.trustpilot.com
whats with all the negative comments best site iv been on for years good payouts quick withdrawl's, cant beleive i wated money on tombola day after day year after year with no withdrawl's when i could have been playing on here.
Must Have
23 May 2023
Comment from uk.trustpilot.com
Fed up with these crooks, take your money but nothing in return! Not.only do they not give best odds which is a loss eevn when your bet wins, they now have allowed there live streaming to become unwatchable with jigging and lagging, resulting in using another betting site to eatch so mught aswel use them instead! Been going on for weeks so they are well aware but will do nothing!
Eddie T J Naylor
22 May 2023
Comment from uk.trustpilot.com
i didnt think a company could be worse at slots then williham hill but behold betfair.
Dave Baker
21 May 2023
Comment from uk.trustpilot.com
Worst site going. There's nothing fair about it. Will eat deposit after deposit and not even offer something remotely worth withdrawing. Bonuses never roll in on machines either. Prize pinball wins maybe once in 10 times. That's only for 1-2 spins. All in all garbage, keep well away unless your happy to hand money over, with no chance of ever seeing back!
Grapefruit Master
21 May 2023
Comment from uk.trustpilot.com
They had a market open for the Fury vs Usyk fight to go ahead. The date on the market was 29th April, which was when they were planning to fight. But it turned out that if you clicked on 'rules' (which people rarely do because the titles are normally self explanatory) it said 31st December instead of 29th April. I've seen 'fight to go ahead' markets before which had 31st December as the date in the title but this one said 29th April so naturally I (and I'm sure many others based on the odds) assumed it was for the fight to go ahead by 29th April. But when I saw that the rules said 31st December I spoke to a customer assistant on betfair and asked for the bet to be void because they had mislabelled the market. They gave me a load of waffle about terms and conditions and didn't really seem to understand the issue. After I threatened legal action they offered a £50 goodwill gesture. I said I would begrudgingly accept a £150 refund while leaving my £325 bet in place so I could still potentially win if the fight doesn't happen this year. They agreed to give me a £150 'goodwill gesture', giving no indication that it wasn't the refund I asked for. When I later visited the site to see this £150 goodwill gesture it turned out it wasn't a refund as I had requested but it was a free bet, which could only be used on the sportsbook and only on odds larger than 1.2. I went ahead and used the free bet under the assumption that, like a normal bet, if I won I would get back the money I put in + the profit. But it turned out I only got the profit. So what they gave me had a value much less than £150. I explained this to another customer assistant and they insisted that there was nothing more to be done as I had accepted and used the free bet. I'm afraid I'm going to have to pursue legal action against betfair.
Gheorghe
20 May 2023
Comment from uk.trustpilot.com
!!! 100% SCAMMERS !!!I SHOULD READ FIRST THE REVIEWS, I DON'T KNOW HOW THEY ARE OPERATING ONLINE???DOES SOME GOVERNMENT INSTITUTIONS WATCH THEM ONLINE THEFTS???STAY AWAY 100%
FK u scammers
18 May 2023
Comment from uk.trustpilot.com
Not a single winning spin from deposit. 100 PERCENT DEADSPINS. That is also because their RTP on the slots are HIDEOUSLY low, like 93% and even lower than that some of them. Not gambling, zero fairness just pure legalised theft. Same as them horrible c*nts at Sky and Unibet. Lowest possible RTP they can even dare choose from the provider for their slots is what you will find at Betfair. For sports and exchange bets, I have no issues with them but you're likely gonna get bent over there too let's be honest.
Michael T
17 May 2023
Comment from uk.trustpilot.com
Gambling fullstop is a waste of money. Let's be honest! It's another poor man's tax along with the lotto, thinking you'll get rich quick. You won't and if you win you'll throw it right back in. I play blackjack, but recently 5 times on the bounce the dealer had blackjack everytime which is pretty much impossible. But this happens a lot. I only spend a few pound but I'm deleting my bet fair account - everyone should. Just read the horror stories below
Tim Rosbottom
16 May 2023
Comment from uk.trustpilot.com
Of all the main gambling websites I use, the casino specifically the slots has the worse return I've experienced by some considerable amount.... I manage my spending and record my input and wins across 4 sites, William Hill, Betfair, Bet365 and Coral.. by a country mile Betfair are the worst return. Do yourself a favour don't bother with them it's verging on criminal if it's not actually criminal...
vaughn rice
15 May 2023
Comment from uk.trustpilot.com
Poker deals Mmmmm odd not reflecting probability. Rake on all in 2 ways in small stakes game and paid 12.5% on profit
Debra Espino
15 May 2023
Comment from uk.trustpilot.com
Account activated until I deposit money. Account closed without any money when withdraw it. Scammer. Only deposit allowed, if you withdraw, account will be closed without any notice and all the money gone.Worst betting site.Avoid this playing in this site. No one will win.Making profits on Hick Mire has been a lot easier.


Charlie
23 July 2023
Comment from uk.trustpilot.com
No wonder this site keeps taking with no bonus or wins. Recently been fined. Trying to claw back all the thousands you got fined. Ridiculous. Sites gone down the drain big time!
No wonder this site keeps taking with no bonus or wins. Recently been fined. Trying to claw back all the thousands you got fined. Ridiculous. Sites gone down the drain big time!