Betfair Review

Today's Rostov v CSKA Moscow match was sick joke with markets suspended for ages. Example on the 3.5 Goal market, Rostov received a yellow card at 17 minutes, market suspended till 26 minutes. During the suspension CSKA received a red card and also scored a goal. When markets resumed, odds had altered dramatically.
Rostov scored an equalizing goal at 31minutes and market again suspended for 8 minutes. After half time same as Rostov scored a second goal after CSKA received a second red card. I've no problem with any market being suspended, but Betdaq, Smarkets, Mansion House and bookmakers all quickly reinstate markets, so why don't Betfair?

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This is now the 3rd time I've had a problem with this company and I have finally had enough. I'm leaving to use Smarkets.

The last problem cost me 420 through no fault of own and their customer service response was very patronising and condescending. They show no empathy and no sign of customer loyalty. A truly awful experience dealing with them.

I actually feel a weight has been lifted after leaving them and I would highly encourage you to do the same. If not, just pray that you don't make a mistake or you will never ever get a happy outcome.

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read the small print always with this lot!

Placed a anti post bet on cheltenham , its a none runner, they do NOT refund your stake as a none runner!! you have lost it . i was sucked in cause they offered 100.to 1 , when most where 50 to 1 . the other thing i must point out with this terrible experience is that you can never talk live to anyone, there is NO phone number… just a robot type reply . and they refuse to phone you when you have a problem. in my view a def stay clear.

Customer service is shocking!
Betfair you are a disgrace to the betting industry !!!!

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Worse customer service you will ever encounter. A company as huge as Betfair should be ashamed.

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Well I must say what a relief it is to find that other people have a great dislike of Betfair and its appalling Customer Service. I had been away for three weeks on holiday to find that when I tried place a bet I was to learn my account was suspended due suspicious activity.

I went through security until it came to the question what was the last horse I backed on betfair, as this was over a month ago I simply could not answer, I offered my address last deposit date and amount and even my last four numbers of my card but to know avail.

I got upset with the agent saying I should have my account closed and any money in the account returned, she took this to mean I wanted to self exclude and she went on to say my Paddy Power account would also be closed I was very angry but never once used any language and pointed out by message that was not what I wanted all I wanted was to know what has gone in my account.

I requested a Manager call back after three days I am still waiting I said to an adviser today again by message contact that the customer service was a disgrace and I was immediately cut off for bad language I never swore or anything. I think Betfair is a disgrace to the sport of racing and its actions which I see repeated here bring the sport into disrepute, no one will do anything about this Ill run company or its advisers who are so unprofessional they do not have the first idea about customer care.

As I close I do find a comfort that others find themselves in the same position as myself, If i could I would recommend no punter uses this site for betting but hey it wont happen.

Shame I have to say these things

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Very bad site! I’ve deposited a few times now and I just give up, you can’t win anything on this site and the sites customer service is horrific always getting the same answers! Since depositing over 100 and had no wins and no free casino bonus I will not be returning to this site it’s dreadful

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Closed my account for no reason. I'm fully verified so this came as a big surprise.

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Best odds gaurenteed is a joke I placed a bet however the payout want at best odds guaranteed when I raised this with I was told it only applies to bets after 8am if that is the case then why wasn't I given the choice to bet at SP its all so unclear and so frustrating very poor and arrogant customer service its all a big rip off betfair is not fair it should be called bet unfair waste of time I'm taking this up with the adjudicator

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Won 9 on free spins on the arcade, i then used the 9 to bet on the football and won another 31. I then tried to withdraw the 40 only to see a message to say i needed to make a deposit so i could then withdraw to it so i deposited 10. I then withdrew 50 and i thought that was that…done. i then received message by email 2 hours later to say they have closed my account. Ripped me off by 50 and i will be filing a complaint with the gambling commission and contacting ibas. AVOID THE SCAMMERS.

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Stay away this site, limits your bets after some bet very fast

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I had an issue with registration. I closed my web browser tab partway through the registration process. Unfortunately on my return to 'complete' the reg I was greeted with an error message and the inability to complete my membership. And so, I did the only sensible thing and got in contact with customer service. Well,what an absolute shambles! I cannot type any words that are appropriate to articulate my frustration. Communication is non-existent. However, communication interchange between the rep and myself was excellent, however, when it came to actually achieving something, all I was greeted with was a void of silence.

The simple act of communication seems so difficult to achieve in today's world. Shame.

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Betfair exchange credited their free bet to me 18 hours after it was due, which did not leave me enough time to use it. Went on live chat and they deny all wrong-doing and it was entirely my fault apparently!! I suggest they update their terms from 'free bet will be credited when qualifying bet settles' to 'we will credited the free bet whenever we fancy'

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BEWARE: consider not taking the sign up matching bonus. Deposit $200 and get $200 matching bonus. If you bet $1 and win (never dipping into the bonus) you cannot get YOUR $200 cash out of the casino until you bet 20 times $200 ($4,000 wagering requirement). From the first successful bet, your $200 is not yours anymore until wagering $4,000.

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I had 5 bets, one got suspended and they voided the so-called ACCA EDGE. this is a pure SCAMMING!

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Only get one star and not possible to give none for some reason. Truly appalling customer service, clearly got the morals of a gutter snipe.

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The customer service is terrible. I made an account and within 10 -15 minutes of it being created the account had been suspended because I didn't upload pictures of my driving license, passport, etc. fast enough. It let me deposit funds before telling me it was suspended though…

I got in touch with customer service and they told me I had to wait for an email to tell me when my account suspension will be lifted. Four days later: Account still suspended, so I decide screw it I'm going to withdraw the funds I put in… Nope, I can't withdraw my own money because my account is suspended! …really.

I get in touch with support again and the conversation goes something like this:

Me: "Hi Ian (Agent) my account has been suspended now for four days because I didn't upload my credentials in time".
Agent: "You'll need to wait for someone to be in touch regarding your situation".
Me "iv waited long enough, I just want my money refunded now but the website won't let me do that because of this suspension".
Agent "You'll just have to wait for someone to get in touch…"
Me " I understand I need to wait for contact about my account suspension but its been four days now, and im asking: why can't I just get my money back?".
Agent "I'm sorry you'll need to wait for someone to get in contact".
Me "just answer my question"
Agent "I can see this is just going round in circles so I'm going to end the conversation here"
-ends conversation.

To add insult to injury, the 30/1 bet I wanted to put on via Betfare won. :/ and I never got a chance to put it on via another website because of busy schedule and all the faffing about with Betfair CS.

I managed to get my money refunded eventually. Turns out they could have just done it the first time I asked. Account suspension was never lifted. Apparently it was something to do with my bank not sending them some information, which Ian (the agent above) could have told me. But rather than email me to let me know, or tell me during live chat so that I could sort it out they decided to do nothing and leave me in suspense while fobbing off my refund request with "you'll need to wait for someone to contact you".

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Much the same as everyone else, their go to method is to just close your account with whatever issue you may be having. Something needs to be done about this, a monopoly site that self-regulates and has no method of accountability (no address, email, phone etc.)… If they had to look any one of their customers in the face then guaranteed they wouldn't be such b*llshit artists.

Each reply on chat takes over 5 minutes but if you don't reply within 20 seconds they'll close the chat. Madness.

I was about to put money on the site but after the customer service experience taking >10 days just to get my account activated (after it had mysteriously closed multiple times), I had to send them my create account details and they started from scratch. And of course, all I could think was 'what if I had money in that account?'. I came on here to see if that ever happens and wow, no surprise, absolute thieves. Betdaq it is.

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cash out at start was available then gone. even the match live bet gone. i looked at other websites their bets are available on the same match.this happen many times to me

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long time customer and never noticed u cannot do lottery bets with them was a joke but in saying that soon as paddy power bought them out it was always going downhill thanks be the lord we have BET365.

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Betfair have decided to change their terms and conditions of settling bets without telling its customers. Lucky 15s are not paid out double on one winner. You cannot phone to complain, only online chat, whereby you have a written conversation with someone who is talking to 5 people at the same time about completely different things. Been a customer for many years-not valued

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Once again Betfair guaranteed odds did not apply to my bet. Must have put it on too early in the morning or for some other reason which is NOT as well publicised as the claim to offer best odds. They clearly do offer this but not for all races all the time!!! Make it clearer Betfair or change the rules to fit the marketing!!!

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I do play slots on betfair exchange and it was fine at the beginning but recently played starbust and i hit stars on 2nd and 4th row and orange diamonds in-between, so already big win and maybe will hit one more row stars but suddenly pop up message appeared with retry error message and the game just froze, when i reloaded the page manually lost the session and no win at all, also similar thing happen to legacy of dead hit the bonus game and the game froze again. Will not bother with customer support coz they are always right. My monthly budget is 3k but i will play on another casino. Never had such a problem with other casinos, please avoid betfair scam company.

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Placed a bet that won on betfair and it went down as a loss. I complained and they said it would take hours to look in to. This is a game that was live on tv and results posted on BBC sports site. This isn't the first time for this to happen. I have never had a situation where they have accidentally paid out incorrectly, the errors only seem to happen on my winning bets.

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There's something very dodgy about Betfair. 2 football matches I had recently put money on were cancelled/ postponed but I never got my stake back. It just seemed to have 'disappeared'. Thankfully it wasn't much. Also I was backing a match at under 4.5 goals. The odds were 1/5 at the start and when one of the teams scored the odds went to 1/9. How the hell does that work ?????!!!!!!!

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Issue with my account logging in. Get told to use web chat, same routine, same questions, keeps going around in circles, issue never resolved and after 1 hour and 10 minute delay between each chat, the agents just stopped responding and a new chat session started. Absolute joke.

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Absolute joke. Placed a bet late on in football game, cashed out straight away. The cash out bar went to the very end and instead of showing successful cash out, it stayed grey for 7 seconds before the market was suspended and the game opposition scored causing the bet to lose. But I had already cashed out before this point. Contacted chat they denied a return of stake. Contacted escalations and they said there's no record of a cash out attempt! I'm 8000 out because of their rubbish system and unwillingness to put customers first before their greedy pockets and trust on flawed systems.

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I totally agreed with most of the bad reviews below. I have been using Betfair for so many years. Recently I did think I am been losing money on my account. I text message to my VIP manager to mention the issue. No reply at all. I decided to close my account and ask them to take my card detail away. They said they can't do it by live chat. So I ask my bank to cancel my cards. Please do not go to this company. They are a thief. avoid!

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Wish they had zero stars

I didn't even have that much money and they blocked my account, and held up my money for months, they kept lying and saying they had to verify it, perhaps it is a slow process or they are just liars

either way you will lose your money and never see it again. I have a few hundred pounds lost to them and I can't afford a lawyer to get it back.

This company has turned out to be crooks. I think they are going bankrupt soon, as i've heard lots of similar stories of them refusing to payout

DO NOT DEPOSIT A CENT WHATEVER YOU DO

Use smarkets its great and has 8 hour withdrawal times. Verification is fast and easy. 0% Commission too.

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The exchange is superb, a must to try, but the Sportsbook is a total joke!! Tried to have 40 on an early priced Greyhound.. They put up 4/1, but would only lay me 1,25p!!! Can you believe that?? Betfair Sportsbook is a total disgrace, and should be struck off!!!

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I Like that I am not alone in stating betfair is *hite !

Slow score updates crap platform disgusting company all adds upto a very poor experience !

Best avoiding these turds…

IMHO

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/ucking piece of sh///same as paddy power app pure b////x, bet 365 so much better its unreal

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scam site,

as soon as you win they say your account needs to be verified

been waiting a month now for my money because my account is suspended and they wont verify it

use SMARKETS its the best

Betfair is a useless dinosaur

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What a joke and complete waste of time on live chat with these dikheds. I use my account that I've had for years at least twice a week for football betting. Today I placed 3 different bets. I wacth the one game that goes In my favour . I couldn't remember my other games so go to log in to check my bets. I can't access my account. It's been closed. Apparently I have another account that I can't remember that if has been used it hasn't been for years. They close my current account and tell me I can never access it again and that I need to use my old one. I may have won (although I'm pretty sure i didn't) but that's not the point. I have a right to see my bets I placed the same day. The lady on the chat wouldn't reason with me or call me even though I kept asking to speak to somebody over the phone. Wouldn't even acknowledge my request to be called. Kept telling me I can only use my old account. Apparently the phone lines have discontinued. Fishy? Joke? Bull! When I speak to someone on the betting lines they can access my account and tell me about my bets. Why can't I have my account back? You can see it . Fuc in joke of a company. I will never put another penny Into your company. Stick your betting where the sun don't shine. S h I t customer service. I'm fuming about the whole thing.
Done!
Ps. Your app is actually crap.
You should do coupon betting like on William hill app. when I want to do btts or match result & btts I don't have to keep going back and clicking on each game. Soooooo long . Soooo s h I t. So long fuc ers.

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Betfair Waste of time . Bleed you dry .

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Had no issues for the first few months , started winning and then had to update a new card payment , bets won and also have a few football bets outstanding, then suspended my account and asked me to provide I.D with photo & utility bill , both provided , I then asked about my money and open bets ….. no reply and chat shut down , now I cannot log in to chat , very poor

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Cricket
Cricket Overs Line Markit Trading Zero ???????

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Would never ever trust Betfair one bit!
There site is so secure 5k was filtered from my bank account in 2 days through this company. So far they have been useless and difficult to correspond with. Blocked my account left me in a vulnerable position and some rich thieves.

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@Account_stors (Telegram) contact

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Has its problems, mainly with loss of platform performance, loss of streams, etc, but they're still a market leading company.

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Hello. My name is Lillian Collier. My review of Betfair:
This is a typical fraudulent company that blocks your account after depositing money.
They ask for a bunch of documents that they then sell to the same scammers.
If you deposited funds with a credit card, ALWAYS write a complaint to VISA / MasterCard, they will chargeback your money to your card and sooner or later stop working with these scammers like Betfair

Tell the truth to all your friends. Save them from this crime. Where the police are looking …

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take weeks to verify your account if you have money with them

withdrawal takes ages

USE SMARKETS INSTEAD. fast verification times, super fast withdrawals, way cheaper fees too.

wouldnt touch these guys with a bargepole

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Considering they are supposed to be the biggest and best they are the opposite !

Poor platform, they display suspended markets for no reason, update ultra slow and with a pathetic poor service, high charges and crap experience tells you to all you need to know.

The **sports book is a **con with crap prices and they are intent on not just offering very poor service but fleecing you of any value when you do have a win.

Bookmakers are all the same these plebs are no different!
VERDICT ! CRAP

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Don’t use them big scammers. As long you lose they very efficient as soon you need to resolve any issue there is no phone number no direct email address and live chat is only let them know then forget about it as you not going to get any reply. Live chat agent totally useless will terminate the chat before you come to any solution. Most of the time they don’t have a clue. If you wish to speak to someone you can’t my friend there is no one there for support beware recommend you not to use them at all.

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For the second time this week I have been robbed by Betfair as once again I placed edged bets, reduced odds on place bets, only for Betfair to advise the each way box wasnt ticked LIARS as I had my bet checked before placing it
Stay well away from these conmen and bandits

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Run by typical stupid, greedy people. UK bookmakers and exchanges are unscrupulous in that they will close/limit your account or stop you from betting in some way if you dare to win.

I don't know why they call themselves betfair because fair they are not. They have put me on a "premium charge" and want 20% commission. That is ludicrous. Goodbye and good riddance you bunch of numpty clowns.

It is a NO WIN – NO WIN situation. Either you lose like 95%+ of all gamblers or you win a few thousand and are stopped from betting. Stay clear of betunfair.

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Put a bet on today and edged all legs of the bet but Betfair only payed out on one winner whereas under the edge bet they should have paid out under the two second placed horses as well when i contacted customer service got fobbed off by rep saying this would be passed to traders with no timescale given for any reply then i got two standard survey questions for which i gace them nil
Conmen and thieves

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Shout out to Fabio from Twitter support team. Really do appreciate you help, felt like I was on live chat, that’s what the response time was, thanks one again,

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Cheaters they will turn around your bets if you are winning.. frauddddd beware..

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This is the best site for me. Very good bonus and most of the time i win. Goes into my bank within a minute
Aaront90

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