Betfair PLAYER REVIEWS(2352)
john c
21 July 2021
Comment from uk.trustpilot.com
I had been with Betfair for a few years, and over time I have had a few wins and also a few loses, not a problem, but I have noticed on a couple of occasions I've had bets cashed out and just assumed that I clicked then by mistake, so this time around I put two bets on the premier League handicap, and at the end of the season I had actually won, but then the problems began, I waited a few days for payout but nothing, I contacted Betfair and they said they would look into it, a few weeks went by and still nothing, contacted again, said they will raise a complaint, should hear soon, over 2 months later still nothing, I contacted again now say they can't find bet, I provided the date the transaction / betting numbers and they replied by saying that they can't find the bet, I went on my betting history on their site and it's there, but they can't find it, account now closed, will use the local shop from now on.
Francisco Lima
20 July 2021
Comment from uk.trustpilot.com
I have 15 euros on this website, and because i am living now in a place that they don't operate they closed my account and don't transfer the money to my bank account. Take care with them, don't put your money in their hands!
dacino tysonpac
19 July 2021
Comment from uk.trustpilot.com
This has to be the worst online casino I have ver played on. I have put on in the last few months over a grand and I have won absolutely nothing and this is on low stakes. I can't believe a site like this is actually in business and the customer service is dreadful. The games don't show the correct rtp either you can check the actual rtp of any game and there was a shocking number of games that didn't show the correct rtp this is against the law. I asked them about it and would you believe they didn't even know what rtp was. Stay away from this scam if you are going to play slots play at ojo a real online slot site.
John Clark
17 July 2021
Comment from uk.trustpilot.com
Alot of gamblers out there gambling with betfair are definitely not happy with the huge amount of lose they do record with the betting account ,I have had such experience in the past which a lost a lot , but now I get my winnings from a good tipster who I found on Instagram by the name PETER_BUGY ,since I have worked with him my betfair is looking good both the balance and the greeny look , betfair is good to bet and win ,but work with someone that will help you do that.
Geoff R
15 July 2021
Comment from uk.trustpilot.com
Awful company. I've been with them over 10 years and they've completely screwed me over. Started asking for source of funds. I provided all documents and answered all questions yet my account remains suspended. They actually suspended my account whilst I had an in play bet on and without any warning.
Anne Power
12 July 2021
Comment from uk.trustpilot.com
I have an account with betfair for a number of years Recently I had a large amount of money removed from my betfair account. Betfair said I placed the bet on a horse and the bet lost. I am 100 % sure I had no bet at the races they say I backed the horse. No-one has access to my account except me. I closed my account. I was wondering if anyone else has come across this...advice much appreciated
chelsea
11 July 2021
Comment from uk.trustpilot.com
Every time I have “won” a bet on this company they find a way to bend the rules of the bet. They don’t state clearly the rules of the bet so they mislead you to think you win and explain how you haven’t won by making up rules that aren’t stated anywhere on the betting slip. It makes it impossible for you to cash your winnings without contacting customer service and then they come up with BS excuses. I have closed my account with this company they are shocking. And should be investigated for conning people. Avoid at all cost
andrew gibson
11 July 2021
Comment from uk.trustpilot.com
I always like to spend time and reflect honestly with our overall experience.This has left a very sour taste with Betfair.Over a 3 week period playing slots we just couldn’t hit anything on various deposits totalling 5k at no point even 1 up at any stage.Today they limited the account to 100 deposit which is a kick in the d*ck.Betfair is not so fair it seems.Word spreads within the gambling community and this short term crap on the customer can cost sites like this in the long run which of course I’m obliged to let people know my honest views on Betfair.Stick with the reputable companies if your looking for a good slot like 888,Video Slots where they have a lot better customer service and play for your money.
Alexandra Almadi
11 July 2021
Comment from uk.trustpilot.com
DO NOT BET WITH THEM IF YOU DON'T WANT TO LOSE MONEY! Every single time when I tried to use them as exchange my bet never fully matched, and when I wanted to cash out my bet then they wanted to charge me for that. AVOID THEM!!!
Ashish Furange
09 July 2021
Comment from uk.trustpilot.com
Worst app.. While transfer not getting successful and even also they deduced my money name of handling fees.. Not send my money back to my bitfair acc after unsuccessful trnasfer.. So unhappy with this ap
Ed
08 July 2021
Comment from uk.trustpilot.com
Pretty poor.. it should be a good experience but the website sucks especially whwn you try to use it on a mobile. A child must have wrote the script and the customer service is terrible.
Andy Woollard
07 July 2021
Comment from uk.trustpilot.com
I had the displeasure to meet people from the arrogant IT team at Betfair a number of years ago. I wouldn't be so arrogant if I couldn't do something as simple as implement a password reset process that actually works! Customer service is useless!
Jack Arthur
06 July 2021
Comment from uk.trustpilot.com
All thanks to betfair for giving me a maximum payout of 40,000 pounds and paying me put on time, I have been winning virtually everyday and betfair keeps paying me fast, all thanks to ALEXDURKI_ on Instagram who gives me reliabe tips on the basis that I pay him after win! I would recommend him to anyone searching for a tipster
bones
06 July 2021
Comment from uk.trustpilot.com
I hate this company with passion, as a full time matched bettor they've restricted my account to 100 deposits per month despite me proving almost 100k winnings on other bookies. They suspend my account whenever they feel like it and disconnect from live-chats they wish. they should be ashamed of themselves, exploit peoples gambling addictions yet restricting people who can prove they are making a living using the exchange risk free.
Pino Salomone
05 July 2021
Comment from uk.trustpilot.com
I entirely agree with all the Bad reviews about Betfair, is a dishonest company and should be banned from the gambling industry.
David Jones
01 July 2021
Comment from uk.trustpilot.com
The betfair managers do not realise that one day they will be deceased. They closed my account with a few thousand in the balance. I have an account with Paddy Power which has been verified for decades and they are asking myself to email identification and bank statements. They are very inhuman and they have no respect for the customers.
Antton Ranta-Nilkku
01 July 2021
Comment from uk.trustpilot.com
Gary David
30 June 2021
Comment from uk.trustpilot.com
This firm has gone to the dogs (excuse the pun) since PP took over I have now closed my a/c with some difficulty, nothing is as straight forward as it could be with this outfit One problem was that I couldn't withdraw money .. .. all I got was a page telling me that I wasn't allowed access to that information ... for months on end! They took no notice of emails, but strangely depositing money wasn't a problem! ... Also at one stage they insisted I had a 'gambling problem' .. they kept sending me irritating emails requesting that I phone them .. For what reason I have no idea! Customer service? lol There are decent betting companies out there.. it's not difficult to find a better one than this crowd ! Footnote: I've seen a few 5* reviews on here One liners and totally unconvincing! Not difficult to work out who wrote those!
Jarvis James-amoo
29 June 2021
Comment from uk.trustpilot.com
They took nearly 30,000 from me in less than a day. Then allowed me to give them thousands more over a period of a few months and didn't stop me. They literally ruined my life. Something needs to be done and these gambling sites need to be stopped.
Angelina Kuczynska
29 June 2021
Comment from uk.trustpilot.com
Great gambling! I read lots of bad reviews but I have very good experience 😃🍀
Gaz
27 June 2021
Comment from uk.trustpilot.com
I've been restricted to small stakes of less than 10. Should consider changing your name, nothing 'fair' about your company. Constant bugs and wrong information too. Avoid.
Yanal Shahzadeh
27 June 2021
Comment from uk.trustpilot.com
Worse betting company ever . No one use it they just cheated on me . I cashed Out my money but I never received anything
Deborah Ashman
26 June 2021
Comment from uk.trustpilot.com
Read lots of negative reviews ,but my experience was a pleasant one and withdrawal paid within hours
Jeff Shieh
25 June 2021
Comment from uk.trustpilot.com
Should change the name to bet unfair. So ridiculous that I played the slot game and 650 spins (40p) with only one bonus round (just 7.6 pounds payout). And in the blackjack table dealer got 20 and 21 five times in a row. Even Paddypower or Virgin games are better than this casino.
John Williams
24 June 2021
Comment from uk.trustpilot.com
I used to like Betfair but since they were taken over by Paddy Power they have gone downhill at a rate that makes the Gadarene swine look like the backmarkers in a 3 mile selling hurdle at Hexham. BSP multiples were withdrawn, then the concession regarding return of stakes if a runner went odds on in play then lost. Customer service has deteriorated, it is hard to get hold of anybody. It is no surprise that the amounts matched per race have plummeted over the last year or so. Sorry Betfair but you have lost the plot.
jordan jeffries
23 June 2021
Comment from uk.trustpilot.com
I've reviewed about these closing my accounts already. They locked me out and made me verify even after I already did all that and deposited and played etc. I went to live chat to verify and they told me every time my date of birth was wrong and anyway I managed to get it all verified again and then I withdrew 1500, the day the money was ment to be coming I checked the site and my account had been locked again! They held it all and told me to verify again and again. In the end they said because me and my mum have an account with them they are totally closing both our accounts and are no longer able to use their services. No bonuses was claimed ever, and my mum has not once deposited or played with them. They told her to put a fake phone number on sign up to be allowed to sign up as it wouldn't allow her to create an account! Avoid these scammers at all cost. I play with 888 and I win and lose but when I win it's big and have zero problems with them. Ever. They pay on time everytime and the games play fair.
Maximus_Gladiator
23 June 2021
Comment from uk.trustpilot.com
Stay away from this company, just like the others. You continue to play normally for a while, you earn very little at first, but then the games start to close and the application starts to crash. You look for a solution to your problems and they try to see you as a little child. Then when you continue to play, they make you a VIP, they assign you a customer representative, they give you a little bonus on certain days and one day they lock your account, under the name of Responsible Gaming. Don't believe the games you play here. It seems that an algorithm works entirely based on the amount of deposit. Also, you can never catch the RTP rates, but if you ask, they will say that millions of spins are being evaluated! Big lie!
Mark Eriksson
23 June 2021
Comment from uk.trustpilot.com
Betfair was a decent company until late last month and it showed me what a scam company they are. Disabled my wallet with over $14006 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform
Johnny slots master
21 June 2021
Comment from uk.trustpilot.com
Bet fair new free game to play for prizes is fixed New game for all to play for free every day called prize party in the casino section. Now the is 4 multiple choices to pick a winner. I have picked the same choice 7 times now to the same prize spend 5 pounds and get 5 free spins . SHOWS YOU HOW THEY CONTROL THE GAME as its impossible to pick the same symbol 7 times in 7 days to the same prize
Kris Allen
21 June 2021
Comment from uk.trustpilot.com
Game crashed just as I got feature, when I re-entered game following on screen instruction was told I had been logged out and needed to log back in to play? I wonder how much Betfair save on payouts as a result of these so called crashes? No apology, no credit nothing! If I could award no stars I would.
Steve
20 June 2021
Comment from uk.trustpilot.com
BETFAIR ARE A TOTAL CON. OBVIOUSLY HAVING A BET IS A PERSONS CHOICE AND NOT BETFAIRS FAULT IF IT LOSES. BUT THE THINGS THEY CONTROL ARE A TOTAL CON ON THE SLOTS AND CASINO SITES. I WILL BE GETTING THE GAMBLING COMMISION DEAL WITH THEIR TOTAL CON. HERE'S AN EXAMPLE. THEY HAVE A DAILY PROMOTION PLAY NEW PRIZE PARTY A NEW OFFER ON OUR NEWEST SLOTS, DAILY You then click on one of four dog images to reveal what great offer you have won. BUT EVERY SINGLE CHOICE IS PRE ARRANGED AND YOU JUST GET THE EXACT SAME THING ON EITHER. IF YOU FIRST LOOK AT PROMOTIONS AVAILABLE ON THE DAY YOU WILL SEE IT ALREADY THERE JUST FOR YOU TO ACCEPT. BUT DONT ACCEPT IT AND JUST GO AND CHOOSE ONE OF THE DOGS. IT THEN MIRACULOUSLY REVEALS THAT EXACT WAGE 5POUNDS AND GET 5 FREE SPINS. DONT ACCEPT IT AND THEN JUST REFRESH THE WHOLE PAGE AND CHOOSE A DIFFERENT DOG. THE EXACT SAME 'PRIZE' IS WON. ON ALL DOGS. THEY HAVE THEREFORE ALREADY ARRANGED THE WIN YOU WILL GET NO MATTER WHAT SELECTION YOU CHOOSE. THIS IS WHAT THEY DO WITH THEIR SLOTS AND ALL GAMES. THEY ARE A DISHONEST COMPANY WHO SHOULD BE BANNED FROM THE INDUSTRY.
macca
19 June 2021
Comment from uk.trustpilot.com
Pathetic site, slowest withdrawals out of the whole of the exchange betting sites, smarkets takes about 6 hours, matchbook and betdaq both the next day.. betfair exchange 2 days now and still waiting, appalling considering they are the largest bookmaker/exchange out of them all.. a disgrace.. they restrict you quite easily on sportsbook too i would not rate this company at all, i have taken out all my money and will not use them again, promotions are poor, odds are disgraceful especially on football accumulators.. disgrace
Philip Roebuck
19 June 2021
Comment from uk.trustpilot.com
played on lightening spins deal or no deal for a few month really good to start with then 5p here and there even though lightening spins is controled by them as in what it gives you in the boxes even 2 x40p ...it now never even puts you on it ....save your money honestly ..this game as many on here have been turned down to milk you dry.... your welcome
Pino Salomone
17 June 2021
Comment from uk.trustpilot.com
I thought was a good respectful site and I became a member, then between one thing and the other started to get worse, no possible to have a proper response from customers service, always excuses….! The priority team they are not helpful at all, I did ask to stop sending me everyday the reminders about my time spent on the site, recently I fund my account blocked because they want to me do not stay and play to long or even at night time!! They review my deposit and they decided to give me a maximum of 750 per month. If any of the usual roulette spin goes wrong because the dealers are spinning on the wrong site of the running wheel….instead of apologies and rectify the problem they just stop the bet even if was a winning number! No matter how to complaint for anything because is just a waisted time, keep asking a lots of personal question with no regards at all about people privacy, one moment they call you and give the best VIP treatment….the next day they change everything and they say that the new gambling rules not permit to treat VIP customers anymore! Anything you need to report you get a automatic reply saying that will reply in 24/48 hours….very dissatisfied with the customers service, no professional at all, no respect for customers. Today again another email ask me if I know about the time that I spend on the site……I have reply that in the last 3 days I am not sign in to play….but I am waiting again tomorrow to receive the same warning! Does not matter how many times I have asked to stop sending this pure NO sense and persisting emails!
Mike B
17 June 2021
Comment from uk.trustpilot.com
I liked Betfair but they suspended my account without warning and said it was a business decision when they got in touch no other reason but wanted lots of personal details like where my money was earned
David Hasslehoff
16 June 2021
Comment from uk.trustpilot.com
Account suspended out of no where with no warning.. Provided all documents 3 weeks ago and nothing. They are holding my money and wont pay me back. Balance transfer request turned out to be fake after 12 days. Thieving scum. I speak to them every day to be told to wait and wait but nothing ever happens. Avoid at all costs. If you deposit you won't get it back! Thieving scum bags..
Stepehen Tague
16 June 2021
Comment from uk.trustpilot.com
So u join place a few bets then without warning they suspend your account. Now the most rediculous pathetic policy they have is to lift the suspension on your account they have to phone you and this call can take weeks, you can never get any help online or by phone regarding this. So please join other sites its the worse policy off any betting sites i have come across.
Yutian Zhao
16 June 2021
Comment from uk.trustpilot.com
Account got suspended. Asking for a bunch of my financial details. But then never reply to my replies. I have had the account since 2017 and have been steadily making money. Of course I'm addicted to gambling if I see exploitations in the odds your platform has provided. At that point gambling becomes investment. As soon as the little guy takes money away from these large corporations, a suspension is in order.
Sam Falconer
16 June 2021
Comment from uk.trustpilot.com
Elizabeth
14 June 2021
Comment from uk.trustpilot.com
This company is awful. Signed up, won a bit, next second my accounts suspended, sent in ID spoke to livechat, sent in ID again, must have spoken to about 5 different people on live chat throughout a few days, the last one said all my ID was fine and the suspension would be removed. Did it happen? Nope. Days later and still suspended. Gunna stick to William Hill/Ladbrokes etc. This company will do anything to not pay out.
Simon Lance
13 June 2021
Comment from uk.trustpilot.com
They took my money and bet then suspended my account and said I can’t have the money back without sending personal info to them
SHAUN MAIL
11 June 2021
Comment from uk.trustpilot.com
Michael Wilkinson
08 June 2021
Comment from uk.trustpilot.com
-100 stars if it were possible Through some Betfair internal fault multiple accounts in my name were listed as being open. My main account got suspended and access to my cash held was prohibited. This was 14 days ago. I have sent multiple emails but had not one reply! I have now been told that the department dealing with the suspension [kycDOTcoATbetfairDOTcom] does not reply to emails! Furthermore the only reply from the messaging service is that "it is being dealt with by the relevant department" So basically there is if F*** all you can do. I have passed my case over the the Ombudsman who I hope to find more receptive. PS I have been a Betfair customer for over 20 years but that loyalty appears to count for nothing. BEWARE
Kris Allen
08 June 2021
Comment from uk.trustpilot.com
Not a great site for football betting the cashout seems to be unavailable most of the time even when all your bets are winning? Thought I would try the slots OMG 2hrs before I got a bonus feature then it paid 1.32 on a 60p spin?? Think the best advise is don't play slots online they are the bookies guaranteed revenue stream, lose a few million on football or horses get it back on the slots just turn up and down as they please to ensure they get their profits.
Rafael Martin
08 June 2021
Comment from uk.trustpilot.com
Betfair was a decent company until late last month and it showed me what a scam company they are. Disabled my account with over $11000 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform
Michael Belay
07 June 2021
Comment from uk.trustpilot.com
Paolo Marchetti
06 June 2021
Comment from uk.trustpilot.com
Please, avoid this site at all costs, do not make the same mistakes that I did
Aaron Smith
05 June 2021
Comment from uk.trustpilot.com
The betfair exchange is the best thing there is for sports betting. Stay away from bookmakers, they ll all screw you over (also the ones on betfair obviously). In an exchange, the site doesnt care if you win or lose, which is why its actually possible to make money there.
KataTonNik
05 June 2021
Comment from uk.trustpilot.com
Incredibly slow site, I am based in the UK south. Bet 365 on the other hand are lightning fast in comparison.


Stephen Tague
23 July 2021
Comment from uk.trustpilot.com
Ok so you want to choose a betting site, one with a good start up offer or decent reputation. Listen whatever you do PLEASE DO NOT JOIN BETFAIR, i have joined many sites but Betfair are the worst i have ever used together with Parimatch Just read all the negative reviews on here am not lying they are run by crooks who will just lie to you, please stay away
Ok so you want to choose a betting site, one with a good start up offer or decent reputation.
Listen whatever you do PLEASE DO NOT JOIN BETFAIR, i have joined many sites but Betfair are the worst i have ever used together with Parimatch Just read all the negative reviews on here am not lying they are run by crooks who will just lie to you, please stay away