Betfair Review

Harika a great customer service help much appreciated thanks agen

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I had difficulty placing a free £5 bet that I had been rewarded. I went through the “help” process but unfortunately the virtual assistant thought it knew what I wanted, but it didn’t. Round and round we went, always arriving at the wrong answer. The virtual assistant didn’t seem to get upset. It seemed to be in a fine mood; jolly, happy, always ready to take me around again. So I steered it towards putting me in front of a human agent and that was where Ganesh arrived on the scene.”Do this, do that, try this but send me a screenshot before you place your bet. Yes, that will work. Place your bet.” Voila! Success!! Ganesh was Betfair’s star of the month. Really helpful, polite and very professional. Well done Ganesh. Will I tell my friends? 10 out of 10 I will. I don’t care if the free bet wins; I won.PS. I dropped from 5 stars because I was virtually driven insane by the virtual assistant.

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Your adverts are the most obnoxious short form videos in the history of planet earth. Please stop doing business and give up on your dreams.

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Having placed a bet on the FACup Semi-Final after a saw their advertisement about pay out after 90 minutes on Sky and heard it on Talk Sport I was amazed when BetFair did not settle the bet as per their advert, as I saw something was wrong I cashed out my bet, which I had to confirm but after confirming was advised something had gone wrong. Amazing that BetFair welched on both bets. Shame on you Betfair. BetFair claimed that the advert was never shown and that the CashOut was closed two minutes before I confirmed. Absolute rubbish.

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Long wait, but constantly kept notified. Polite staff.Chelsea passed me to Sandeep in customer services and my problem was then quickly resolved. I had made a simple mistake and needed a refund. My plight was understood and my stress was totally lifted by a happy resolution. Thanks Samdeep.

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I’m very disappointed with betfair.com, I have been a member for nearly 20 yearsMy Account is a winning account but nothing fantastic, all of a sudden I have had to verify my account My Account was blocked after a new deposit so I have to upload documents on live chatI have done what’s required but still haven’t been allowed to log in my account, I shall contact my bank in the morning to get my recent deposit backWhat has gone wrong with these big companies

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Banned on business grounds for absolutely no reason. I asked for explanation, I provided all the requested documents, nothing I can do more. They closed my account without explanation, It’s pathetic and cowardly of them.

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Agent called Karl was absolutely brilliant and understanding, he sorted my problem out within minutes, thankyou Karl

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Terrible customer service. Like as poor as it gets. I work in a helpdesk and I’d be disciplined for some of the tricks their team do. Transferring to closed depts, not replying until 2 mins before end of shift, closing chats while you are still talking and refusing to put you through to managers. Shame, I joined in the 90s when it was new and its a great concept, but seems to have just become a milking machine. Friend of mine wanted to back, then lay England for Euros. They took the back bet, then suspended their account, meaning she was left with a 5 k liability that she couldn’t exit. All in the name of ‘Safer Gambling ‘. Actually guaranteeing a potential epic loss…to make her ‘safer’. Shocking, with zero flexibility despite the situation being explained to them over literal hours on their terrible chat service. Totally lost their way. Be very careful with these guys

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They don’t even deserve a star! If there was 0 I would’ve given them -100. Rude customer service, playing with words and a bet settled as a win they make it a loss and closed me on chat without reason.

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Casino give win one time after only lost…I play 1 year pint ball Daily rewards and never win more like 5 spin….

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I had a problem with verification of my account but the customer service tried their best too when they saw that I made best efforts to provide anything they needed. Then finally my documents were accepted as a correct proof. I do trust this company. What I heard they have a long history of reliability.

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Had a problem with a promotional Win and was helped and Situation resolved withb5 minutes. Fast and Efficient.Thanks to the Team at Betfair

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Avoid this company, they will not pay your winnings, lie multiple times about the transaction codes and even communicate wrong ones. They will keep asking more and more documents and then they’ll block your account. My lawyer will have a lot of fun soon with them.

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Such a ridiculous company.Never ever put your in betfair online accounts if you loose you loose ,if you win they will keep all the money.All customer service agents and security is trained to notch peoples money.They should be banned in uk.

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Nice to see Betfair honour a promotion, great chat in fairness, took a little while but appreciate the honesty.

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Poker site is total corrupt …totally…this evening I closed my account….avoid this site like the plague especially Irish punters…we are being milked….an honest objective opinion…close Ur account…they’re crooks

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My issue was resolved very quickly! Thanks a lot for all support team and specially to Naveen!

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Had some trouble with logging in it but the customer care sorted it out in no time. Really appreciated.

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Issue with market options not displaying which were the previous day. 10 minutes on the chat I was assisted promptly and had my problem resolved by a betfair agent who sent me a link that had the missing markets and I was able to place my bet

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Very poor customer service and very little return on money deposited. Would not recommend

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The Agent was the best I have ever been in contact with.Patient and willing to help me through through verification process thanks Shaik.

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Awful customer service. Can’t get to talk to anybody. It’s an absolute joke

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I am absolutely disgusted, closest thing to a SCAM company there is whilst skirting the line of legality. Played with a huge variety of online casinos in the past and NEVER once had trouble withdrawing. Usual KYC checks, document submissions etc.Made an account with Betfair, didn’t use any bonuses. The first time I have EVER played with them.I made a couple of deposits and sent over my documents. After playing for a few hours, I won some money and decided to withdraw. They quickly tell me that they need additional documents- sure. As of writing this review, I have submitted the following;Dated bank statements.Residency document.Passport.A photo of me holding my passport. A photo of the back of my physical bank card used to deposit. And it’s STILL not good enough for them and they are refusing to verify my account. WHAT???????????I’ve opened banks, credit cards and loans easier than I have done then withdrawing a few hundred quid from Betfair. I’ve emailed basically Betfair email I can find. I raise it with live chat, who close the chat down every time it has been opened. I’ll update this if I do hear back from them, which I don’t expect. Conclusion: Do NOT give your money to this company. They will find ANY way to not verify you.

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After reading reviews it looks like I’m not alone here. Win a little on free spins when signing up and it’s made impossible to withdraw the funds. Still waiting on someone getting back to me!!!

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They shut my account for imaginary reasons and weren’t going to refund me or transfer my paltry amount to a new account they were offering so only cooperated when I threatened going to consumer rights

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Manjusha is a very efficient agent. They solved my issue very promptly, when I had an issue withdrawing funds. Thanks

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Adam is an absolute credit to your company. Betfair should be very grateful to have such good employee’s.

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Disgusting customer support. Was having issues with a particular number on my computer and accidentally locked myself out for entering the wrong password several times. Six weeks later and after plenty of emails later the charlatans still haven’t contacted me or resolved what should be a simple problem to rectify. Steer clear as there are better Exchange options out there. Can’t give them no stars so they get o0ne through gritted teeth.

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My account was suspended earlier this year on the issue of self-exclusion. I have never self-excluded from any Betfair product (nor from any of their so called betting partners). Despite providing all documents etc requested by them – my account remains suspended despite numerous conversations with their “chat-bot”, various agents and via e-mail. I’m a) still none the wiser for the actual reason for my account closure and b) at no point have I been informed as to the whereabouts of the £ that was in my account at the time. Betfair’s customer service in this case has been an absolute disgrace – unfortunately it is almost impossible to take things further with them as you keep having to go right back to the start everytime you contact them!! As a comparision I had a small issue with an account with another betting exchange company – this was resolved via a chat with a real person in under 5 minutes!! My issue with Betfair has now dragged on for close on 5 MONTHS!

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Not a great experience with BetFair especially as it cost me £820.In the weeks before the FA Cup Semi-final they posted adverts on SkySport and TalkSport to the effect that your bet would be settle at 90 minutes if it was beneficial to the punter. My bet was a winning bet at 90 minutes but BetFair did not settle the bet when in the additional nine minutes the result changed but BetFair did not settle the bet.Years ago betting was honourable unfortunately BetFair has shown themselves to be a DISHONEST Company by WELCHING on a bet. Shame on you Betfair.

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This company has totally dishonest. When I joined BetFair everything was fine and I after confirming my email etc I was authorised to continue through to the site and play the games . I won just over £10 so decided to withdraw the money and make sure everything was ok. As soon as I tried to withdraw my account was suspended and I have to produce identification to unlock my account and withdraw the money. I contacted them as I don’t have any photo identification except for my voters identification card but they won’t accept that. I am in the electoral role and the bank account I have registered in BetFair is in my name and registered to the same address given . When I have joined other betting sites I am usually automatically approved as they can confirm I’m over 18 and am a real person by searching my name(electoral role, banks etc). I thought maybe this was one of them occasions when the computer just picks someone randomly for extra security checks. Unfortunately it seems that BetFair regularly operate this way as a relative of mine signed up and had win £16 . When he tried to withdraw the money it kept changing from withdraw to deposit!!!! How and why does it do that. After being told he had been confirmed to participate in the site as soon as he requested his money his account was suspended until he provides identification again . However no identification was required to play the games and gamble . No identification was required to deposit funds but as soon as you try to withdraw that’s it account suspended until identification documents are provided. If there was any uncertainty about a person’s identity shouldn’t it be checked before being allowed to gamble . I don’t even think they’re worth giving one star but I can’t write a review with zero stars

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I moved to Australia from the UK and had to open a brand new account as you can’t switch the currency over… This wasnt a huge problem till I was faced with a ban on my AU account. Phoned them up to just be told it cant be reversed and is a permanent ban. I have used the UK Betfair for years and never had a problem. Very annoyed to be honest!

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REDIRECTED reviews seem very fishey indeed.betfair slots RTP is so wrong. it now takes over 200 spins to get a bonus and that bonus pays very little.this site used to be fair but now its very unfair dot com.

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Absolutely awful site never pays out even the daily free slot always lands on a negative area they make it so obvious they make you lose

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Abhishek was fantastic, I hadn’t signed up with the correct promo code but they added as a goodwill gesture. Really friendly and helpful

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worst slots of them all i cant remember the last bonus i had with betfair its honestly quite shocking, far better companies to be playing slots with

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Excellent customer service Roka sorted my issue out in seconds and the play resumed. No issues with my account now that it was all sorted and checked in seconds

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I thought the customer service was excellent. I placed a bet on the 3.15 at Market Rasen on 21/6/24 on the exchange market. My horse refused to run and I asked for a refund which was denied but the lady made me feel better about giving bet fair £6. Joking aside she was very nice.

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Had a problem signing in so contacted an agent called Pooja.Very helpful lots of patience and understanding.

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A small Win and Place bet on a horse which Placed at 1.85, my £3 for the Place resulted in a 23p LOSS. Contacted Betfair support, but the Exchange team has finished for the day. A note left on my account for the Traders in the morning. It can take a while but they usually fix the error. Just don’t get caught on a Dead Heat as they halve the stake AND the odds. Naughty.

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Worst customer service I have ever encountered. Definitely avoid

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I created an account to bet on sports as the EURO is on. After you create an account you are welcome to deposit with everything saying “Get to action” and everything. So you deposit the money because that’s what you want to do. Afterwards, you can’t bet because you didn’t upload your documents. So you upload your documents because you have already deposited. After the verification process, which takes around 20-60 minutes, it seems like time to bet… BUT NO…Your account is suspended, so you contact the chat for help, and they say you have to upload even more documents, which (In my Opinion) shouldn’t be asked by betting companies. At this point I’ve just stopped, let them have money and lower their rating.

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Had an issue and Andrew sorted it quickly thank you

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I had forgotten my password and a reset code was sent to my old phone number so could not login.A customer service agent Naveen directed me through the process of updating my account and thus I’m now logged in .Very good customer service.

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Customer service was fantastic, had a little issue getting my account active as it was suspended due to not using for a long time and propõem was solved within minutes by Shivani. Many thanks

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Terrible company. Look all gambling sites are deceitful and only care about making money. The live casino games are all rigged using rule based algorithms for RTP% so they are never truley random. The slots are a joke and the free daily promotions are pathetic winning on average 10p. Prob they only decent thing is sportbook but that needs improving.

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Betfair Customer Service very pleased with there service.I had had a problem with a bet and they gave me a refund instantly ..Very impressed..Thank you Betfair

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Absolutely garbage company, massive tournament in action and you can’t even place a bet, this company should fold crap site, nothing good about them whatsoever and they don’t even care about the fact they are so poor

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Was having troubles making an account and a live chat agent named Kirk was very helpful and solved my problem with no issues!

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