Bet365 PLAYER REVIEWS(3526)
Dave McKenna
08 April 2025
Comment from uk.trustpilot.com
Hi David,This email is to serve as a confirmation of what was discussed with myself over the phone this evening. As advised, we are awaiting confirmation that you are the personal representative of the deceased (Executor of the Estate) so that we can disburse any remaining funds in the account. This can be confirmed via a Will or Personal Representative confirmation document. The personal representative is usually named in the deceased person's will, but if no will exists, the court will appoint someone to serve in this capacity.This can be sorted by visiting your local county building with the necessary documentation.. We extend our condolences and appreciate your cooperation. Kind regards,Nicholas CCustomer Service Deputy ManagerThe bet365 TeamThey were told and sent the death certificate showing there’s no will but refuse to release the funds. Worst people in th world!!!
Gabriel Burt
07 April 2025
Comment from uk.trustpilot.com
I couldn’t log in and found out that for some reason I can no longer have nor create an account, I haven’t even placed one bet through them
HAROLD ISAAMAN
06 April 2025
Comment from uk.trustpilot.com
i reopened my old account i now have to take screen shots to prove that my bets are ew so yesterday 2 of my bets were settled wrongly why i took 11to1 they payed at 5 to1 why is it they do not know how to settle bets or is it done3 deliberatley if every one loses 35 IN THERE BETS THATS A LOT OF MONEY THEY Take now i have to waite till they respoond its not right
Leanne Connor
06 April 2025
Comment from uk.trustpilot.com
I placed bets on the grand national yeaterday totalling £15. One of my horses was the winner. £2 at 33/1. £68 should have got back but all I got was £10 of my deposit back. Apparently I had an account with them years ago and put a limit of £5 on it. They were happy enough to let me deposit the £15 in the first place. Absolutely appalling. I’ve escalated it to complaints department but not holding my breath
King Lewi
06 April 2025
Comment from uk.trustpilot.com
Terrible casino. They offer a feature where if spend more on the spin you have a better chance of hitting the bonus. So for a 20p spin, if you do a £2 spin you average a bonus hit every 10 spins! On average! So I’ve been doing this and haven’t hit the bonus in about 30 spins. That’s £2 spins, 30 of them for a 20p bonus! I questioned this to be told that you might not get the bonus in 100 spins but might then get 5 bonuses in 10 spins! So the feature tells you it’s an AVERAGE of 10 spins to hit the bonus! The game is called the golden pots and pints! Just stay away from this casino, been playing for years and never win anything decent. This is like buying a bonus and not actually getting the bonus!
Calvin Mahoney
06 April 2025
Comment from uk.trustpilot.com
Don’t even try tried to make an account and it was immediately closed. They were saying I already had an account which I never did never used them until I seen their bet. Five get 150 promotion and we all know if they don’t want us to get that.
Lee “Buka” Booker
06 April 2025
Comment from uk.trustpilot.com
Started using these again about 2 months ago never again spent about £50-80 on casino and not a 1p in bonus return so never again. Reviews say it all and you never get free spins. The day i do i will change my review to higher stars
Ace Rothstein
06 April 2025
Comment from uk.trustpilot.com
Won't honor a free bet due to "gambling safety" after accepting the bet, They delete comments on Twitter they don't like, awful site!
VC Saver
06 April 2025
Comment from uk.trustpilot.com
As a loyal customer of Bet365 for many years, I am deeply disappointed by the level of incompetence I’ve encountered. Despite my long-standing relationship with the company, their customer service team has consistently failed to address my concerns in a helpful and professional manner. Their lack of expertise and inability to resolve even straightforward issues have undermined the trust I once had in their services. It's frustrating and disheartening to see loyalty rewarded with such poor treatment.
Leith McLeod
06 April 2025
Comment from uk.trustpilot.com
Made an account and was instantly blacklisted. They said that their TOS allows them to not tell me why and I literally just made the account. L Sportsbook, bet your money elsewhere cause these guys suck
Suliman
05 April 2025
Comment from uk.trustpilot.com
So out of nowhere they applied some restrictions on my account there i can’t place any bet, its been 3 weeks that i am contacting them through live chat they keep saying that it is under review, they are unable to give me a reason to why my account is restricted.. very very bad costumer service via live chat! Big shame bet 365
Gemma Smith
05 April 2025
Comment from uk.trustpilot.com
Only bet on the Grand National once a year and they won’t pay out my small amount of winnings because my account name is different to my bank account (they were happy to take my deposit from them being different). Now being told they want to see my expenditure on my bank statement to prove I’m who I say I am. Usually you would have to use legal ID like a driving licence or birth marriage certificate. Surely the information at the top of my bank statement should be enough. And web chat was awful, for the 45 minutes I was on there and wouldn’t let me reply each time
Sarah Mitchell
05 April 2025
Comment from uk.trustpilot.com
wont be using this site again. I used William Hill last year, great! today i used Bet365.com and did £20 on I Am Maximus so £10 each way for odds of 7/1 and only got £24 payout. Either incorrect or my maths is beyond appalling.
Consumer
05 April 2025
Comment from uk.trustpilot.com
They realised I’d won so they changed the pay out amount by £68 for no apparent reason. Then when I tried to withdraw what they were going to pay out they “withdrew” it but never took bank details of were it had to go, nothing. So now I haven’t even got that either. Bet365 is a SCAM.
Hussein Hassan
05 April 2025
Comment from uk.trustpilot.com
My granson was putting bets on using the wrong cv2 number and bet 365 excepted the bets . As far as i can see it was about £850 . Ive cantacted them but they refused to except you can use a wrong cv2 number but my son has proved it on his own account by putting a wrong cv2 number in and it went through . My account name is Hashuusein 365 . My account is now closed by 365 after complaining . Keep away . Or better still try using a different cv2 number and proving my point .
Laurene Reid
05 April 2025
Comment from uk.trustpilot.com
I am a pensioner and only bet on the Grand National every year. I had difficulty logging on and live chat shockingly informed me that my account had been permanently closed - for NO reason. They would not tell me why and I was really shocked. On the other hand, having read other reviews I am now gragteful as I have time to go elsewhere.
PAUL FEENEY
05 April 2025
Comment from uk.trustpilot.com
would like to leave 0 star but no option.refused an account with no real explanation although i have great credit score and rating. opened an account with paddy power no issues and spent my money with paddy power.
julian
05 April 2025
Comment from uk.trustpilot.com
Could not log in,after useless chat sessions,whch take ages with password / username resets.When I did manage to login,afer 40mins I withdrew all my money. DON'T WASTE YOUR TIME WITH THIS APP
Rob B
04 April 2025
Comment from uk.trustpilot.com
Not the worst but certainly not the best, no longer best prices on Horses, never any free bets or rewards, Prize Matcher is an absolute joke, complete waste of phone battery, just no point?, poor football and cricket markets, Bet builders are nowhere near as good as other sites, find myself using these Guys less, other betting sites have more to offer, phasing them out and will soon soon stop completely...poor
T C
04 April 2025
Comment from uk.trustpilot.com
The slot machines, especially the ones that allow you to buy. Bonuses are a complete rip off. You buy a bonus for $100 and literally it pays you like less than $10 it’s basically just robbing your 90% of your money every time you buy a bonus do not do that at this site.
Barry North
04 April 2025
Comment from uk.trustpilot.com
This company provides misinformation and I just wish that I had read the reviews before dealing with them..all scammers and disreputable people. Stay away..
Anonymous
02 April 2025
Comment from reviews.io
No reply no deposit the money this is bad app this is no reply the customer care number customer very bad response
T C
02 April 2025
Comment from uk.trustpilot.com
Beware of bet 365 blackjack games they are completely rigged. Do not play any of them. You can lose 20 to 30 hands in a row having great hands and still losing. I’ve never seen anything so crooked ever. Stay away
darren reed
02 April 2025
Comment from uk.trustpilot.com
Very poor site closed my account without any warnings whilst i still had bets live waiting on refund of money then get no help from customer services the management are useless
John
01 April 2025
Comment from uk.trustpilot.com
Betting app is just fraud I won then tried to withdraw money just to get a email saying account was closed due to unknown reason. No money was ever refunded. Everyone need to report them to the gambling authorities they may have disclosures for not giving us reason but to them. They would open up a investigation towards them that way they would have to prove everything there saying reason accounts mysteriously get closed
Rui Figueiredo
01 April 2025
Comment from uk.trustpilot.com
Losseyourmoney365 should be the nameOf this.If you want to loss money it’s on this app you need to put.After you win they will reduce your stake and don’t let you bet more them £3.
Thomas ginley
31 March 2025
Comment from uk.trustpilot.com
Be careful on this app,the betting can be very confusing, especially betting on American sports like basketball, avoid if your not an expert gambler
Jacob
30 March 2025
Comment from uk.trustpilot.com
Very shady business, I recommend you use more reputable businesses and pass up bet365. I originally came back from a year long break to get more involved with sports betting and was met with 'we do not accept your business'. What does that even mean? Are they too lazy to reopen the account after a period of inactivity. With other sports books like Fanduel and DK I never had this issue. But I guess they are losing players to the competition so it's whatever. Just decided to give people a heads up in case you have money tied up on bet365.
Robert Mikulski
30 March 2025
Comment from uk.trustpilot.com
Such frauds. They put a cap on how much you win if you win. Bonuses are garbage
Clare Englefield
29 March 2025
Comment from uk.trustpilot.com
Third time bet 365 have paid my bet incorrectly and it’s always on a winning bet
Stephen R. Amadeus
29 March 2025
Comment from uk.trustpilot.com
Bet 365 emailed me to say they were returning my funds as a i hadn't placed a bet for some time. They asked me for details so they could return my funds but despite hours of trying - even with their stupid chat bot i cant contact them. It really is a very bad service. Help ? doesn't work. Contact Us doesn't work. Really bad customer service
Ricky lee
29 March 2025
Comment from uk.trustpilot.com
Use betsbk they offer miles better odds than bet365 and don't limit your stakes when you win
Cezar Andronic
28 March 2025
Comment from uk.trustpilot.com
Avoid , never won and never had fun Few months of playing, deposited a few thousand £ now,never won bigger than 30 £ and never withdrawn more than 30 as never had any bonuses over 30 £ This site is absolutely destroying the fun of gambling and fairplay RtpFor me personally it is the worst I have ever experienced and will advise for a decent gambling experience to avoid and try different, plenty of site nowadays
Devon White
28 March 2025
Comment from uk.trustpilot.com
Sometimes I think they rig the bet boost type of bets always pucking the wrong players that score and yet they don't and the stars that do they score that's why I say its rigged!
Kevin Grant
28 March 2025
Comment from uk.trustpilot.com
Tonight I put £150 into bet365 on fishin frenzy jackpot at £1 per play . Not one single feature . Lost £150 on £1 per play in 4 minutes . No wonder it has bad reviews . Save your money folks total fix . App deleted forever
Alister Mickler
28 March 2025
Comment from uk.trustpilot.com
They advertise themselves on TV as the World's Fav Bookmaker-Surely this Breaches Advertising Standards as so many people are totally dissatisfied with their Service. I have been with them, fool that I am, for 20 yrs +. The early days they were amazingly good but then??? I am 81yrs & old fashioned in that I expect good service from companies I spend my money with. My Wife had an operation about 6 weeks ago & as a courtesy I messaged 365 to advise that I may be online longer as I will be at home looing after her during recovery. Then a few days ago whist logged on to 365 my Wife called out that she needed help. Inadvertently I forgot to log off & when I returned to their site I immediately logged off. When I tried to log back in ,I got a message telling me that I couldn't. I sent them a message,as a courtesy, explaining what had happened. Kindly they allowed me back in.However next day they SUSPENDED my account & when asked why they said they needed to phone me & when would be the best time. I said 9am -1PM. Despite several messages I am still waiting. I can only assume that they have so many angry customers that they can't cope.
Andrew Delaney
27 March 2025
Comment from uk.trustpilot.com
Absolutely disgusting company, let me cash out on a bet the revoked and deducted my winnings!!!!! Never use this company!!!!!!!
Gordon Turner
27 March 2025
Comment from uk.trustpilot.com
Responsibility gambling my arse If they don’t make money they want you out
Oltjon Merra
27 March 2025
Comment from uk.trustpilot.com
If I could I would put 0 stars. They restricted my account for winning. If you start making a profit they see you as a threat and it is just a matter of time before they start putting restrictions on your account. What's the point using their betting site if this happens? I strongly don't recommend them!
Lindsay
27 March 2025
Comment from uk.trustpilot.com
I just tried signing up and they turned me down due to my business !!I'm retired I guess if your retired you can't bet Stay away retirees or lie on your business!!
Brandon Pepe
27 March 2025
Comment from uk.trustpilot.com
This sportsbook recently opened in Illinois for new customers. I attempted to make an account. I received an error message and contacted customer supportI was told my account was de activated due to my “business”I would love to see someone start a class action lawsuit for discriminating against new customers
Peter Paker
26 March 2025
Comment from uk.trustpilot.com
Don't believe their RTP.Put in over $300 on spins and bonus buys and not a single one has hit over 50X return all mostly hit 10x. Had 3 supers bonuses and all hit around 10-20x . Something is off. I don't trust them.If you do read this do yourself a favour and go to another provider.YOU'VE BEEN WARNED
uruzhan avci
26 March 2025
Comment from uk.trustpilot.com
Bet365 blocked my account without providing any reason. Since they didn't notify me in advance, I kept trying to access a live bet for 20 minutes and lost money as a result. I registered on the site, deposited £1,000, and placed live bets for a day, losing £100. When I asked for the reason behind the block, they refused to provide one, simply saying that the technical department made the decision. This site is absolutely not trustworthy. Even if I had won, they likely wouldn't have paid out, given their attitude. Stay away.
Talos
26 March 2025
Comment from uk.trustpilot.com
They don't want the players to win even a small amount. After a few months without success in my bets i have one success with a 1000 euro gain and they immediately remove all my privileges and offers. Also they did not let me to bet more than 10 euros per bet. They show me the exit from their site. I do not recommend BET365 to anyone serious playing. Outside that their bet page is very good. If you don't mind lose all the time then ok!
Akis Karagiannis
25 March 2025
Comment from uk.trustpilot.com
A buggy site that will cost you money. They are focusing on implementing new features rather than fixing their site. I understand its a website and will always have issues but pretty unacceptable for bet365.
Nora Kovács
25 March 2025
Comment from uk.trustpilot.com
I'm with bet365 since a long time .I'm use to play free prize Matcher like everyone use to play ..few weeks ago comes up error .Ive emailed to the customer service. They answered basically they stopped for me.. for Safer gambling reason.so ridiculous..So I've thought if they can controll this .They can controll like winnings..as I've seen bad reviews people can't get they withdrawals...Never use to be like this before ...Ive always got my winnings ..Dont know what happend with this site ..I thought this is the best site ever..but I'm so disappointed 😞 what I did read..well good luck everyone who trust this site ..I will play my budget somewhere else that's for sure .
Stephen
25 March 2025
Comment from uk.trustpilot.com
Cant believe how bet365 have fallen from the best to the worst, no more free bets just bull💩 boosts on horses that are drifting anyway
Daniel
25 March 2025
Comment from uk.trustpilot.com
Totally un satisfied with the results here. Once you star winning and putting a decent amount of money in your bank account they then restrict your withdrawal access so you keep you money in their site long and then they hold your withdrawal completely for longer than 25 hrs. When you try to call and speak with a supervisor all you get is the runaround. I will be using a different site from mow on and urging everyone whom I come in contact with wo gambles online to steer clear of Bet365!!!
Consumer
25 March 2025
Comment from uk.trustpilot.com
The most difficult and rarely pays back app . I have been playing with lots of different app and I am writing first time a review in my life because I felt so to do as this bet really never pays .


customer
09 April 2025
Comment from uk.trustpilot.com
When attempting to place a bet on the masters, my account did not immediately recognise my bet and it looked like I hadn't had a bet. Then my account updated and it was clear my bet was duplicated which I did not want. The virtual chat was less than useless.
When attempting to place a bet on the masters, my account did not immediately recognise my bet and it looked like I hadn’t had a bet. Then my account updated and it was clear my bet was duplicated which I did not want. The virtual chat was less than useless.