Bet365 PLAYER REVIEWS(3526)
Consumer
05 April 2025
Comment from uk.trustpilot.com
They realised I’d won so they changed the pay out amount by £68 for no apparent reason. Then when I tried to withdraw what they were going to pay out they “withdrew” it but never took bank details of were it had to go, nothing. So now I haven’t even got that either. Bet365 is a SCAM.
Hussein Hassan
05 April 2025
Comment from uk.trustpilot.com
My granson was putting bets on using the wrong cv2 number and bet 365 excepted the bets . As far as i can see it was about £850 . Ive cantacted them but they refused to except you can use a wrong cv2 number but my son has proved it on his own account by putting a wrong cv2 number in and it went through . My account name is Hashuusein 365 . My account is now closed by 365 after complaining . Keep away . Or better still try using a different cv2 number and proving my point .
Laurene Reid
05 April 2025
Comment from uk.trustpilot.com
I am a pensioner and only bet on the Grand National every year. I had difficulty logging on and live chat shockingly informed me that my account had been permanently closed - for NO reason. They would not tell me why and I was really shocked. On the other hand, having read other reviews I am now gragteful as I have time to go elsewhere.
PAUL FEENEY
05 April 2025
Comment from uk.trustpilot.com
would like to leave 0 star but no option.refused an account with no real explanation although i have great credit score and rating. opened an account with paddy power no issues and spent my money with paddy power.
julian
05 April 2025
Comment from uk.trustpilot.com
Could not log in,after useless chat sessions,whch take ages with password / username resets.When I did manage to login,afer 40mins I withdrew all my money. DON'T WASTE YOUR TIME WITH THIS APP
Rob B
04 April 2025
Comment from uk.trustpilot.com
Not the worst but certainly not the best, no longer best prices on Horses, never any free bets or rewards, Prize Matcher is an absolute joke, complete waste of phone battery, just no point?, poor football and cricket markets, Bet builders are nowhere near as good as other sites, find myself using these Guys less, other betting sites have more to offer, phasing them out and will soon soon stop completely...poor
T C
04 April 2025
Comment from uk.trustpilot.com
The slot machines, especially the ones that allow you to buy. Bonuses are a complete rip off. You buy a bonus for $100 and literally it pays you like less than $10 it’s basically just robbing your 90% of your money every time you buy a bonus do not do that at this site.
Barry North
04 April 2025
Comment from uk.trustpilot.com
This company provides misinformation and I just wish that I had read the reviews before dealing with them..all scammers and disreputable people. Stay away..
T C
02 April 2025
Comment from uk.trustpilot.com
Beware of bet 365 blackjack games they are completely rigged. Do not play any of them. You can lose 20 to 30 hands in a row having great hands and still losing. I’ve never seen anything so crooked ever. Stay away
darren reed
02 April 2025
Comment from uk.trustpilot.com
Very poor site closed my account without any warnings whilst i still had bets live waiting on refund of money then get no help from customer services the management are useless
John
01 April 2025
Comment from uk.trustpilot.com
Betting app is just fraud I won then tried to withdraw money just to get a email saying account was closed due to unknown reason. No money was ever refunded. Everyone need to report them to the gambling authorities they may have disclosures for not giving us reason but to them. They would open up a investigation towards them that way they would have to prove everything there saying reason accounts mysteriously get closed
Rui Figueiredo
01 April 2025
Comment from uk.trustpilot.com
Losseyourmoney365 should be the nameOf this.If you want to loss money it’s on this app you need to put.After you win they will reduce your stake and don’t let you bet more them £3.
Thomas ginley
31 March 2025
Comment from uk.trustpilot.com
Be careful on this app,the betting can be very confusing, especially betting on American sports like basketball, avoid if your not an expert gambler
Jacob
30 March 2025
Comment from uk.trustpilot.com
Very shady business, I recommend you use more reputable businesses and pass up bet365. I originally came back from a year long break to get more involved with sports betting and was met with 'we do not accept your business'. What does that even mean? Are they too lazy to reopen the account after a period of inactivity. With other sports books like Fanduel and DK I never had this issue. But I guess they are losing players to the competition so it's whatever. Just decided to give people a heads up in case you have money tied up on bet365.
Robert Mikulski
30 March 2025
Comment from uk.trustpilot.com
Such frauds. They put a cap on how much you win if you win. Bonuses are garbage
Clare Englefield
29 March 2025
Comment from uk.trustpilot.com
Third time bet 365 have paid my bet incorrectly and it’s always on a winning bet
Stephen R. Amadeus
29 March 2025
Comment from uk.trustpilot.com
Bet 365 emailed me to say they were returning my funds as a i hadn't placed a bet for some time. They asked me for details so they could return my funds but despite hours of trying - even with their stupid chat bot i cant contact them. It really is a very bad service. Help ? doesn't work. Contact Us doesn't work. Really bad customer service
Ricky lee
29 March 2025
Comment from uk.trustpilot.com
Use betsbk they offer miles better odds than bet365 and don't limit your stakes when you win
Cezar Andronic
28 March 2025
Comment from uk.trustpilot.com
Avoid , never won and never had fun Few months of playing, deposited a few thousand £ now,never won bigger than 30 £ and never withdrawn more than 30 as never had any bonuses over 30 £ This site is absolutely destroying the fun of gambling and fairplay RtpFor me personally it is the worst I have ever experienced and will advise for a decent gambling experience to avoid and try different, plenty of site nowadays
Devon White
28 March 2025
Comment from uk.trustpilot.com
Sometimes I think they rig the bet boost type of bets always pucking the wrong players that score and yet they don't and the stars that do they score that's why I say its rigged!
Kevin Grant
28 March 2025
Comment from uk.trustpilot.com
Tonight I put £150 into bet365 on fishin frenzy jackpot at £1 per play . Not one single feature . Lost £150 on £1 per play in 4 minutes . No wonder it has bad reviews . Save your money folks total fix . App deleted forever
Alister Mickler
28 March 2025
Comment from uk.trustpilot.com
They advertise themselves on TV as the World's Fav Bookmaker-Surely this Breaches Advertising Standards as so many people are totally dissatisfied with their Service. I have been with them, fool that I am, for 20 yrs +. The early days they were amazingly good but then??? I am 81yrs & old fashioned in that I expect good service from companies I spend my money with. My Wife had an operation about 6 weeks ago & as a courtesy I messaged 365 to advise that I may be online longer as I will be at home looing after her during recovery. Then a few days ago whist logged on to 365 my Wife called out that she needed help. Inadvertently I forgot to log off & when I returned to their site I immediately logged off. When I tried to log back in ,I got a message telling me that I couldn't. I sent them a message,as a courtesy, explaining what had happened. Kindly they allowed me back in.However next day they SUSPENDED my account & when asked why they said they needed to phone me & when would be the best time. I said 9am -1PM. Despite several messages I am still waiting. I can only assume that they have so many angry customers that they can't cope.
Andrew Delaney
27 March 2025
Comment from uk.trustpilot.com
Absolutely disgusting company, let me cash out on a bet the revoked and deducted my winnings!!!!! Never use this company!!!!!!!
Gordon Turner
27 March 2025
Comment from uk.trustpilot.com
Responsibility gambling my arse If they don’t make money they want you out
Oltjon Merra
27 March 2025
Comment from uk.trustpilot.com
If I could I would put 0 stars. They restricted my account for winning. If you start making a profit they see you as a threat and it is just a matter of time before they start putting restrictions on your account. What's the point using their betting site if this happens? I strongly don't recommend them!
Lindsay
27 March 2025
Comment from uk.trustpilot.com
I just tried signing up and they turned me down due to my business !!I'm retired I guess if your retired you can't bet Stay away retirees or lie on your business!!
Brandon Pepe
27 March 2025
Comment from uk.trustpilot.com
This sportsbook recently opened in Illinois for new customers. I attempted to make an account. I received an error message and contacted customer supportI was told my account was de activated due to my “business”I would love to see someone start a class action lawsuit for discriminating against new customers
Peter Paker
26 March 2025
Comment from uk.trustpilot.com
Don't believe their RTP.Put in over $300 on spins and bonus buys and not a single one has hit over 50X return all mostly hit 10x. Had 3 supers bonuses and all hit around 10-20x . Something is off. I don't trust them.If you do read this do yourself a favour and go to another provider.YOU'VE BEEN WARNED
uruzhan avci
26 March 2025
Comment from uk.trustpilot.com
Bet365 blocked my account without providing any reason. Since they didn't notify me in advance, I kept trying to access a live bet for 20 minutes and lost money as a result. I registered on the site, deposited £1,000, and placed live bets for a day, losing £100. When I asked for the reason behind the block, they refused to provide one, simply saying that the technical department made the decision. This site is absolutely not trustworthy. Even if I had won, they likely wouldn't have paid out, given their attitude. Stay away.
Talos
26 March 2025
Comment from uk.trustpilot.com
They don't want the players to win even a small amount. After a few months without success in my bets i have one success with a 1000 euro gain and they immediately remove all my privileges and offers. Also they did not let me to bet more than 10 euros per bet. They show me the exit from their site. I do not recommend BET365 to anyone serious playing. Outside that their bet page is very good. If you don't mind lose all the time then ok!
Akis Karagiannis
25 March 2025
Comment from uk.trustpilot.com
A buggy site that will cost you money. They are focusing on implementing new features rather than fixing their site. I understand its a website and will always have issues but pretty unacceptable for bet365.
Nora Kovács
25 March 2025
Comment from uk.trustpilot.com
I'm with bet365 since a long time .I'm use to play free prize Matcher like everyone use to play ..few weeks ago comes up error .Ive emailed to the customer service. They answered basically they stopped for me.. for Safer gambling reason.so ridiculous..So I've thought if they can controll this .They can controll like winnings..as I've seen bad reviews people can't get they withdrawals...Never use to be like this before ...Ive always got my winnings ..Dont know what happend with this site ..I thought this is the best site ever..but I'm so disappointed 😞 what I did read..well good luck everyone who trust this site ..I will play my budget somewhere else that's for sure .
Stephen
25 March 2025
Comment from uk.trustpilot.com
Cant believe how bet365 have fallen from the best to the worst, no more free bets just bull💩 boosts on horses that are drifting anyway
Daniel
25 March 2025
Comment from uk.trustpilot.com
Totally un satisfied with the results here. Once you star winning and putting a decent amount of money in your bank account they then restrict your withdrawal access so you keep you money in their site long and then they hold your withdrawal completely for longer than 25 hrs. When you try to call and speak with a supervisor all you get is the runaround. I will be using a different site from mow on and urging everyone whom I come in contact with wo gambles online to steer clear of Bet365!!!
Consumer
25 March 2025
Comment from uk.trustpilot.com
The most difficult and rarely pays back app . I have been playing with lots of different app and I am writing first time a review in my life because I felt so to do as this bet really never pays .
George
24 March 2025
Comment from uk.trustpilot.com
total waste of my time (and probably yours)Wanted to watch WTA tennis so placed a gbp10 bet to watch after negotiating through there constipated (and complicated) process and despite them showing MasterCard logo on payment paid they advise they no longer accept payments on these cards. Well I didn't have another card to hand so well done again you lot you have lost another customer and a wee deserved 1 star rating to add to all the others you have quite correctly , I assume, received from other likewise disgruntled ex customers. I will look elsewhere and suggest others do likewise.
Michael 'Fat George' Mac
23 March 2025
Comment from uk.trustpilot.com
The richest and most lucrative site in the world (their CEO makes about 250m a year) but absolutely useless and these sites will drive gamblers into the black market where you are allowed to actually win now and again! I have gambled approx 25-30m in my life and lost about 1.2m but get the odd win and if you do on here, they ban you - they only want losers 365 and 24/7!
Rafik Settouti
22 March 2025
Comment from uk.trustpilot.com
I withdraw 6000 USD i am not received i am waiting 8 month always nothing i speak with agent and i send email always same answer with to trace funds with with the bet365 is big scammer
Consumer
21 March 2025
Comment from uk.trustpilot.com
I would put zero if I had the chance, so so poor and if I had the time and effort to say why I would
Cheralynn Benson
21 March 2025
Comment from uk.trustpilot.com
Got a free £30 bet put a 10 bet on and they took the whole £30 offer from my account. Proving that betting is a fools game 😏
Donelle Denna
21 March 2025
Comment from uk.trustpilot.com
I made an account and it got closed the same day. I also made a deposit which I didn’t get to play and there is no possible way on getting back my funds. SMH
Natali AN
21 March 2025
Comment from uk.trustpilot.com
If could set zero stars I would. These people block your account from the very registration and don’t even explain why. This is ridiculous and disrespectful! And their customer service is pathetic, use same and same phrase all the time, can’t come up with full detailed sentences. Don’t recommend at all! (Tell me how can I add screenshots here, I want to share it with everyone)
Zac Zac
21 March 2025
Comment from uk.trustpilot.com
I was making some money, and they stopped phone service.Which is very laughable to me, they only allow maximum 20$ for betting. If there is something wrong, in that scenario they should completely close my account. I believe they are afraid of losing money. They are the biggest scammer in the betting sites.
Kieren White
20 March 2025
Comment from uk.trustpilot.com
How is it possible to put £20 in a 20p slot and not get a single bonus???? Another WA*K website that sucks you dry for no return. Stay away!!!!!!!!!!! Just as bad as skybet
Dylan O’Driscoll
20 March 2025
Comment from uk.trustpilot.com
When entering my username i used a different name for my own security as I thought everybody would be able to see my name. When I went to withdraw money my account has been locked and everytime I try to contact a service they say I don't own the account when I Clearly do. My email, phone number are both connected and I stated my real name multiple times. It is daylight robbery and there is nothing I can do about it. I would steer clear of this app if I were you.
James
20 March 2025
Comment from uk.trustpilot.com
Scam games .
Aw
20 March 2025
Comment from uk.trustpilot.com
Anyone else having problems logging two nights in a row it won’t let me in yeh app through Google or on my laptop comes back on at about 6am absolute joke
byron
20 March 2025
Comment from uk.trustpilot.com
im not a major gambler i only bet £1 a go on a selection of soccer games i moved to the ymca informed bet of my details they msg me a list of stupid questions can i afford to gamble how much do i gamble do i struggle with financial issues? WTF i only gamble a pound unless i gamble out of winnings ive been with bet 365 over 3 years by gambling £1 whenever so they restricted my acct i chase them to open it they say they will call me never did i closed the service its shit
Martin Holden
19 March 2025
Comment from uk.trustpilot.com
Finally after 3 weeks of rubbish response dealing with the worst chat room service i ever had the displeasure to deal with i look for to speak with manager and I told them I was reporting them to off com and rte I got my money back the same day.But I could not recommend this website to anyone stay away


Sarah Mitchell
05 April 2025
Comment from uk.trustpilot.com
wont be using this site again. I used William Hill last year, great! today i used Bet365.com and did £20 on I Am Maximus so £10 each way for odds of 7/1 and only got £24 payout. Either incorrect or my maths is beyond appalling.
wont be using this site again. I used William Hill last year, great! today i used Bet365.com and did £20 on I Am Maximus so £10 each way for odds of 7/1 and only got £24 payout. Either incorrect or my maths is beyond appalling.