Bet365 PLAYER REVIEWS(3526)
Carol Westfall
04 February 2026
Comment from uk.trustpilot.com
customer service is horrible. Do not use!!
Deborah Parker
04 February 2026
Comment from uk.trustpilot.com
Payouts non existent. So bad avoid
Joe W
03 February 2026
Comment from uk.trustpilot.com
The 365 support team over the last 48 hrs have now made it clear to me that my years of playing on the site mean nothing to 365. My reason and explanation, I’ve used the same 3 deposit methods for 15 years all linked to the same bank account. I made a deposit in a way that was not used since November of 2025. I then me a few sports bets. I won these bets and went to withdraw them. Usually a process that takes a few moments. I reached out for support. I was met with being dropped and kicked from the conversation several times, told I was being forced to wait 48 hrs because the depoist method was not used for a few months (all tho I be used 3 methods for 15 plus years), my account was locked during a conversation with the “support” team then I had to change my password to get back in, was forced into speaking with responsible gambling that I agreed to do, was told I would be getting a call from a supervisor. I provided a number and contact time frame, I’ve still not heard from anyone and my account is now limited and I can no longer make any deposits. The service of 365 is less than 1 star.I’ve been a member of 365 for 15 years now. I will now be advising all my friends family and colleges to avoid 365 at all costs. Due to the awful customer “support”.I hope even just one person reads this and decides to take my advice. Thanks.
stephen
03 February 2026
Comment from uk.trustpilot.com
Won a large jackpot and was worried when I read some of the reviews here about getting paid out. Everything went smoothly and couldn't fault customer service definitely deserve a 5 star rating
MD B
03 February 2026
Comment from uk.trustpilot.com
High level scamming, I’m carrier gambler I sports bet daily, lost so many bets where soon as I lock in odds and hit submit app will change your odds to their favor and I frequently lose, then they have a H2GG league they feature games from. Odds are inflated and the league points shave to throw your bets, over and under may be -105 points and plus +105 the team will be on track to hit those numbers in the 1st-2nd quarter and score 25-30 each quarter then second half they score 6 they blow each quarter with almost no scoring and finish with barely 6-8 points in second half quarters, or they will be a half point from the over or under with 2 minutes left in the game then they start missing shots on purpose to stay under.
Pavlos
03 February 2026
Comment from uk.trustpilot.com
I am posting this review for transparency.I played slots on the German-regulated bet365 platform.Total slot wagers: €2,885Net result: –€1,171This means an RTP of roughly 59% over a very large number of spins.There were no meaningful payouts and no balance recovery during this period.I fully understand variance and RTP mechanics, but such an extreme outcome over this volume feels statistically abnormal and raises concerns regarding player experience and protection under German regulation.This is not a complaint about losing money, but about the severity and consistency of the negative variance.Sharing this so other players can make informed decis
ollie rees
02 February 2026
Comment from uk.trustpilot.com
They kicked me out off blackjack mid f,ing game when i placed a big get then calling me up saying they closed my account, tossers. Anyways ill call up customer services tomorrow. I better get my money back from that bet
ben Ong
01 February 2026
Comment from uk.trustpilot.com
greedy and shady company in my opinion, do not recommend
Jordan McCann
01 February 2026
Comment from uk.trustpilot.com
Would be 0 stars if possible, casino is 100% a fix no doubt about it, spent my deposit limit every day for a whole week, 7 days of deposit limit and I did not get 1 single bonus, no exaggeration there either, not a single 3x scatter symbol, 95% RTP laughable.
Chris
01 February 2026
Comment from uk.trustpilot.com
Absolute joke!!! I bet the 2 winning fighters. Doubles.. they won... They have an option there for fight spread 3.5... meaning in 3 rounds fight even if your fighter wins 3 rounds he won't score enough points for you to win on the bet! Why is that even an option! Why is it first on the left. Because it's a dark pattern!!. You click that instead of clicking outright. When all you wanted to do is select the winner. It's convoluted so you make a mistake. Whereas before you click that fighter.. he wins.. you win.. simple. Not better there again.
Lucas
01 February 2026
Comment from uk.trustpilot.com
Had my bet settled as won. They then changed their mind and settled it as a loss after full time and told me that their stats don't matter and they're just a guide instead so they wouldn't give me my money. Went to SkyBet instead and won 6 grand in the first week because they don't try to con you out of money.
Harvey W
31 January 2026
Comment from uk.trustpilot.com
Fortunate for me im not short of money i can afford to lose this is 1 of the worst I came across this along with 3 others im going to get private investigation into there game play and frequent checks on there game play we will request this information if its refused we will go through the courts they will be held accountable for fixed game playing
Mr Selley
31 January 2026
Comment from uk.trustpilot.com
Could not believe these sites still expect serious gamblers to set there own limits,,I could av lost everything if not for my own restraint,!it's a joke 🤔 😕
Lukas Danc
31 January 2026
Comment from uk.trustpilot.com
Since they start hiring gamblers we have no chance to winning. All this guys working there have know winning time and we loading to them for they winning. This site is shocking. I understand not everyone or allways you gone win but over 3 weeks and slots don’t give a pound win from 10 . Is every day . I don’t know if this is luck but I’m sure workers having signal and scamming own workplace .
Mark Mcloughlin
31 January 2026
Comment from uk.trustpilot.com
This app has,been on the slide for the last year .The latest con is dropping the experts view talking about the horses etc now it's just a horse list with no help information..
Anthony Willison
30 January 2026
Comment from uk.trustpilot.com
I cannot access my account with money in it for no reason, and they won't respond to any of my requests on their chat at all. So they appear to have stolen my money, bunch of thieves.
Jamielee
30 January 2026
Comment from uk.trustpilot.com
Honestly the worst, after years of playing on the casino/slots i had 1 decent payout of £80 they're all out for profit and the casino collects their losses from bets. I have now closed my account and will give up gambling as most of them are the same
Paul Greenway
30 January 2026
Comment from uk.trustpilot.com
After a lucky spell on horse racing (only a couple of £K) they decided to at first reduce my maximum stakes sometimes to as low as £0.05! Then they banned me altogether. Mickey Mouse bookies. When I contacted them for an explanation just got fobbed off. By banning me meant that they would never get a chance to recoup their losses. That’s good business sense! Not! Clowns!
J Tierney
30 January 2026
Comment from uk.trustpilot.com
payouts on their casino are absolutely shocking. Lots of dead spins and small payouts but nothing compared to what they take off you. I have completely self excluded from this company. Avoid at all costs and read all the reviews I wish I had taken them seriously!
dale moxon
15 January 2026
Comment from uk.trustpilot.com
Absolute whank company barred me few years ago for no reason. Wouldn’t give them the steam off my shit let alone any of my money. I sincerely hope they go bust.
dinh nhat
15 January 2026
Comment from uk.trustpilot.com
Bet365 service team very bad the app very slow
Cole Felan
15 January 2026
Comment from uk.trustpilot.com
Better check Gamblrado if you really want to spent money on betting or casino... Because this site is rigged! The slots dont pay anything and also the odds are crazy bad! Or they just block your account and dont pay!
Kostadinka Georgieva
15 January 2026
Comment from uk.trustpilot.com
My account was blocked without any explanation. No warning, no clear reason, nothing. I contacted support and got only generic answers with no details. This is unacceptable for a company of this size. Blocking a customer’s account without transparency or justification is unprofessional and disrespectful. I expect a clear explanation and immediate resolution.
Gholamreza Karami
15 January 2026
Comment from uk.trustpilot.com
SCAMRubbish bullshit site all a scam and robbing people money do not trust and download this shit app don’t waste your money to this bullshit site all a scam
Rad|Stef
15 January 2026
Comment from uk.trustpilot.com
Had restrictions on my account for several months now simply because the company is beeing greedy, and since then they behaved abruplty and blatantly mocking me. Their "Trading team" had taken a decision without any proper or reasonable explanation given, all communication is missing any relevant information about their reason, and there's no details about how long or what they expect you to do for them to review their restrictions. In other words "careful consideration" bollocks meaning you can't do anything with your account and they won't review anything because you have no activity on it. Just keep your money safe, as they don't like you taking their money, but they only like taking yours.
Yogesh Bhatta
14 January 2026
Comment from uk.trustpilot.com
They are shit company. Just here for looting business
Marcel Totorean
14 January 2026
Comment from uk.trustpilot.com
OMG NOW THIS JUST GAVE ME THE SHOCK OF MY LIFE I LITERALLY CANT BELIVE IT.TODAY REGISTERED WITH THIS VILLE APP AND I HAVE TO SAY THAT WAS ONE OF THE BIGGEST MISTAKE OF MY LIFE.AS A NEW PLAYERS I GOT 10 FREE SPINS WITH 5,40£ RETURN.I STARTED TO PLAY ON OTWER GAMES AND KEPT DEPOSITING TILL I END UP LOSING 150£.THE MOST SHOCKING PART WAS THAT FROM 140£ I GOT IN RETURN 2,60£ AND TILL THEN NO BONUS GAME NO MATTER ON WHAT GAME I WAS PLAYING. THEN THEY GAVE ME A BONUS GAME AND I WAS LITERALLY SHOCKED HOW MUCH I GOT IN RETURN WAS LITERALLY 9,60£ .MATE ARE U JOKING ME???????STAY AWAY FROM THIS APP CAUSE THEY ARE SCAMERS AND ONLY WANT TO ROB YOURE MONEY .MY FAULT IS THAT I DIDN'T READ THE REVIEWS ON THIS APP CAUSE IF I WOULD OF DONE IT THEN DEFINITELY I WOULDN'T OF SIGN UP.IS NO SURPRISE U HAVE 1,6 STARS WHEN U ONLY ROB CUSTUMERS
Vaughn George
14 January 2026
Comment from uk.trustpilot.com
The game e basketball in my opinion is rigged, players Miss open shots, for they do not play defense against the opposite team, for a reason or for personal gain, do a certain games I've experienced that a team cannot score for over 4 minutes of play while the opponent team scores why is that
Northwest Competitions
13 January 2026
Comment from uk.trustpilot.com
Scam fixed games
Juho
13 January 2026
Comment from uk.trustpilot.com
bet365 blocked my withdrawal by falsely claiming that my bank account is linked to another account, even though I have used the same single bet365 account and the same bank account for over 10 years without any issues. Customer support failed to resolve what is clearly an internal system error and instead unreasonably insisted that I open a new bank account just to access my own funds. My trust in the service is completely gone, as access to your own money cannot be taken for granted.
AJ Griffiths
13 January 2026
Comment from uk.trustpilot.com
Biometrics haven't worked in weeks. Have to load the app 2 or 3 times to get it to work. Given my spend, I expect and will have to go and find better. The worst bit, they really don't care! I would not recommend!
Carlos da Silva
13 January 2026
Comment from uk.trustpilot.com
They stole my money is basically it. I wanted to take back my money with them and then they asked for so much information that it had to be a scam. And then, they close my account. Still had over $300.00 USD with them. Told them to f off themselves. Bloody scammers.
Beth&luke
12 January 2026
Comment from uk.trustpilot.com
Banned me for having a win. They then proceeded to ban me and give me no option to appeal or even find out what my ban was for. Contacted customer help line and they said they can’t do nothing about it.
Andrew Turner
12 January 2026
Comment from uk.trustpilot.com
Bet365 are scum. The casino is absolute diabolical. Bonuses are fixed to be low payouts. 9 bonuses in 20 minutes on Eyes of horus and won nothing, every bonus dead spun constantly. 400 in and hardly any features on any of the games apart from the one stated above. Literally 1000s of people use their casino a day so i dont know how their games play so bad. Disgusted by these companies. I dont expect to win all the time but i exoect fairness and clearly bet365 arent fair in their practices. Sick and tired of these companies hiding behind the old "rng" excuse, they literally, manipulate their machines until the have to fullfill the rtp and then theyll release some wins. AI manipulation at its finest. The gamblong commision need to grow some balls and get a grip of these companies, tbey are ruining lives and are allowed to continue doing it.
Semon
12 January 2026
Comment from uk.trustpilot.com
Once I started doing well, many markets and promotions were restricted on my account, and “special bet” limits dropped dramatically. It felt like I was being penalised for winning instead of rewarded.
Pee Brown
11 January 2026
Comment from uk.trustpilot.com
These guys are crooks!! When they see the slip looks like a winner they will freeze it. And you won’t get a cash out option. Now you got to hope the slip win
Craig
11 January 2026
Comment from uk.trustpilot.com
Ridiculous
RT
10 January 2026
Comment from uk.trustpilot.com
This is the best betting company! I'm betting from more than 15 years and never had any issues with withdrawals or unpaid bets. I really don't know how so many people are complaining about having issues with the withdrawals.
John Riley
08 January 2026
Comment from uk.trustpilot.com
Like all betting companies Bet365 put barriers up to prevent contact with customer service. Live chat automatically closes if the chat icon isn't live on your phone screen. Having it open on another tab or dark screen will disconnect.Because betting companies have no regulatory body (yes the Gambling Commission only investigates one in 100,000 complaints) they can do what they like.IBAS is hopeless nowadays.
AN
18 October 2025
Comment from uk.trustpilot.com
Another con site that is quick to take thousands in deposits but as soon as you win and wish to withdraw , even with a verified account, nothing. All of a sudden there are new processes being introduced to avoid paying out.
Kevin Fetchyshyn
18 October 2025
Comment from uk.trustpilot.com
What a horrible app. Was placing a bet and the odds changed and many times i accepted the change and bet goes though. This time I hit the button a few times and no action ONLY to have the bet i was going to place pay off. Customer supports response was don’t care bet wasn’t placed, no compensation no nothing for all the time I’ve played on this APP. Horrible service
Mr Scott Evans
18 October 2025
Comment from uk.trustpilot.com
Absolute rip off on slots never win old games please do not sign up to this site for slots you be throwing your money away
CAZZ
18 October 2025
Comment from uk.trustpilot.com
been a member for a couple of years first time i made a withdraw they kicked me of then blamed me for self excluding myself
David Hennessy
17 October 2025
Comment from uk.trustpilot.com
Firstly, I had to leave a 1 star to proceed. Far from a 1 star experience. It all started with a legitimate "bet builder" on their app. It was a winning bet but bet365 stated it wasn't and gave the most ridiculous reasons, kept moving the goal posts and hiding behind "inaccurately" reported stats from Opta and PA. They insinuated that I was angling for a payout when I complained (I was not and just wanted to be treated fairly), said that they don't pay out good will gestures. When I pushed it, they TWICE offered separate good will gestures (signs that they were in the wrong and hoping I would jump at their offers) It was all a matter of principle for me at this point. The complaint was then sent to eCogra (just as bad of an experience) for further investigation, who in the end agreed with bet365 even though I submitted extensive evidence and tv footage to support my case. Again this all fell on deaf ears. I do really have alot to say about both Bet365 and eCogra but I am conscious of any potential repercussions if I do but had to leave this experience. 0 star from both parties involved.
Mitchell Clark
17 October 2025
Comment from uk.trustpilot.com
Apparently a place bet no longer includes 3rd, they refused to pay. Lucky I found out within 1 hour this place is a farce.
PEI Trader
16 October 2025
Comment from uk.trustpilot.com
Not also do you need good luck to win you also need it to receive your money. If your bank isn't listed on their extremely small list of banks then they will not pay you. Although they can take money from your bank thats not listed on their list, they just wont give it to you when you win. STAY AWAY!!!!!
Neil Miller
16 October 2025
Comment from uk.trustpilot.com
Bet365 will not allow me to withdraw funds from my account because they do not recognize my bank for wire transfer. This is despite the fact they have taken money from Interac and Credit Cards from the same bank.They will take your money and have no issues telling you cannot get it back unless you open up an account at a bank that is approved by them.
T F
16 October 2025
Comment from uk.trustpilot.com
Awful to their own customers and very sus!!!Used them for years and all of a sudden banned. You'll see a lot of this on their app reviews. They robotically tell you there's nothing they can do and that they won't be looking in to it further! Who wants a sportsbook who bans you for winning?!
AK
15 October 2025
Comment from uk.trustpilot.com
Ok for sports betting but don't bother gambling on slots or the online casino. Never have won anything, gone hundreds of dollars without winning a single payout. I know casinos are in the business of making money but after reading the reviews Its not an isolated thing.


Antonio Pereira
04 February 2026
Comment from uk.trustpilot.com
Better burn u money at least u won't waist the battery on u phone. £80 and nothing. rubbish
Better burn u money at least u won’t waist the battery on u phone. £80 and nothing. rubbish