Bet365 PLAYER REVIEWS(3526)
Covenant Wilson
15 May 2025
Comment from uk.trustpilot.com
The worst bet platform... I thought it was the best until they messed up with my account
CRAIG THOMAS
15 May 2025
Comment from uk.trustpilot.com
Absolutely horrible company to deal with. I accidentally submitted wrong information and wanted to change/clarify, but made more than 15 attempts to arrange a phone call, offering 2 different phone numbers, and they kept saying phone numbers were invalid which they certainly are not. So, my deposit is just sitting in their bank account and I can’t access it or get it back. A bunch of thieves!!!!
matjaz loncaric
14 May 2025
Comment from uk.trustpilot.com
worst casino ever, only taking money and giving no return. i deposited 500eur and didnt win anything. avoid this scam site.
Γιώργος Κόλλιας
13 May 2025
Comment from uk.trustpilot.com
"Terrible experience – avoid if you're in Greece"I signed up for a bet365 account from Greece, submitted all required documents, and expected a smooth process. Instead, they rejected my account without any explanation whatsoever. No email, no clear reason, just silence and a blocked account.This is not how you treat new users. Completely unprofessional and arrogant attitude. If this is how they operate, I'm not wasting another second with them — and neither should you.
Justin Corbett
13 May 2025
Comment from uk.trustpilot.com
Stay as far away from Bet365 as possible.My experience with them was awful.They self excluded my account without my permission.They made an error, but refused to fix it. Terrible customer service/ support, huge improvements needed if they are wanting to keep their customers.
Jason
13 May 2025
Comment from uk.trustpilot.com
Most retarded company I've seen. I asked a question about how self exclusion for their casino would affect other promos for sports betting and it turns into them imposing a permanent ban on me on casino which results in a ban on all promos and bonuses for sports betting. It's a self exclusion not for them to make a decision to exclude me or not. Fk agents were so judgemental, making me feel like I had a gambling problem. The agents there have no credentials or background to come to thay determination after a 5-10 minute conversation through chat. Fkn horrible company.
chelsea
13 May 2025
Comment from uk.trustpilot.com
awfull site dont think ive ever withdrew from these as never won anything to withdraw the slots are terrible if you do hit a bonus very rare you dont win a decent amount to withdraw stay away best ive ever played is william hill all you get its generated what every single time months and months no chance theres only one winner and its them
Gabrielle Shippey
13 May 2025
Comment from uk.trustpilot.com
I recently created an account and they wanted for me to verify my info which I did. Then I bet on a sports team and won and was to withdraw and they were telling me to verify my address again which I did. They had been constantly telling me to do this and I did multiple times. It was extremely frustrating. I just completely deleted my account with them, with the winnings and all It's not worth it. Terrible experience for a first time better. I am also a user from an international country which they stated they support and they constantly asked me to share my location. Sketchy as heck
Joe
12 May 2025
Comment from uk.trustpilot.com
There live roulette is 100% rigged and this is not pocket talk! Been playing live casino roulette for about 10 years and I’ve never seen anything more blantantly cheating! Ball is definitely controlled with a magnet! Ball lands dead weight on a number and stops! Everyone who plays roulette knows this does not happen!
Wayne Cawthorne
12 May 2025
Comment from uk.trustpilot.com
Don't go near this site they give you offers and you get nothing i had 2 8 fold bets 6 winning on one and 6 on the other but no cash out what a joke this isn't the first time but it's the last there no customer service number because they don't want to talk to you they just want your money
Facts& Fun
11 May 2025
Comment from uk.trustpilot.com
Just horrible, zero communication but if you want to try just go ahead and you'll come back later to write a bad review for sure
Dianne Ellis
11 May 2025
Comment from uk.trustpilot.com
Can't even create an account. Got to employment, tried repeatedly to type "administrator" failed, then hit retired. Tried to enter my address, failed, said "invalid". After seeing the reviews, so glad I was unable to create an account.
ST
11 May 2025
Comment from uk.trustpilot.com
The only firm that punishes customers for winning on their services. If you actually have some luck and win on a few occasions they will restrict your account and say "we've applied a series of adjustments". Even though you've already had a full affordability check done and a low daily deposit limit implemented. They have absolutely no problem if you lose everyday and no adjustments applied. I'm considering a report to The Gambling Commision due to them punishing customers for the whole nature of the gambling and betting game. As for their "jackpots". I'm not entirely sure these are real, wouldn't be surprised if these fell to shareholders and put back into their games.
Baldeep Aujla
10 May 2025
Comment from uk.trustpilot.com
I only played roulette on this app. It seemed ok. I played several times and found out it was quite easy to withdraw the money.I only played roulette though.
chris davies
10 May 2025
Comment from uk.trustpilot.com
The best website on the internet best prices the best of every bookmakers yet i have been banned for life no reason given i hope they will contact me to explain this as i hope i have serverd my sentance and very one deserves a 2nd chance best wishes chris
Mr Welsted
10 May 2025
Comment from uk.trustpilot.com
Decided to venture into online gambling. Made a deposit told it had failed. Repeated the process successfully but they also took the deposit that had failed. Dissatisfied with their fraudulent behaviour I tried to withdraw £800 of deposits. The funds were not forthcoming & bet365 locked the account. Funds received after threat of legal action. Do not go anywhere near this company. Disingenuous & fraudulent.
Shawni Harrison
09 May 2025
Comment from uk.trustpilot.com
Terrible. Never a win over 50p, on several different games. Utterly shocking the reels shift and jumps if u do manage to get a bonus, utter waste of Money
Igor Hutinec
09 May 2025
Comment from uk.trustpilot.com
I don't know who works in BET 365, but I think they have severe brain problems. You are a miracle, it can't be more miserable than you
paul c
09 May 2025
Comment from uk.trustpilot.com
Scammers. I had a horse racing bet and they cut the stream off and removed all information of the race while my horse was winning then said it lost. Screenshots to prove it.
Jaylin
09 May 2025
Comment from uk.trustpilot.com
Bet365 was a huge letdown. I used it mainly for sports betting and the odds kept changing right before placing bets, which felt super shady. When I tried to withdraw, the process took forever and support didn’t do anything to help. I got tired of the runaround and switched to another site that’s way more reliable. Not going back to Bet365.
David Lockhart
08 May 2025
Comment from uk.trustpilot.com
For the second time in a few months when I go to check my winnings from an accumulator bet it has had a very sketchy reason for not paying out. First time they claimed that the early cash out had failed. Tonight there’s a pop up saying bet odds had changed, which they hadn’t and the bet had confirmed. Boooo
Lee “Buka” Booker
08 May 2025
Comment from uk.trustpilot.com
What a joke not had a bonus now for 5+months it's a scam and i will report it to the betting team then i will go higher to sort these scum out. And the next day 9.5.25 another £20 at 10p and again no bonus this is the worst app going please please please please pllllllleeeeaasssseeee don't use they are a scam app got video prove of my 5+ months mail me for proof to prove u don't have to waste your money. I will stop them until they stop doing what they are doing and pay ok to their customers
Kalden lama
07 May 2025
Comment from uk.trustpilot.com
Cheaters showed my bet team suspsended and didnt let me cash ojt my money when the rest of my bet had won and in the end showed that i lost
Randy Powers
07 May 2025
Comment from uk.trustpilot.com
I open an account for $10, and made the minimum bet. I got the $150 in bonus bets. I placed a $45 of the bonus bet on Cavs to win the championship. When I tried to place a bet today, 3 days after I opened the account, they closed the account. It didn't tell me any reason on the app, It just kept coming up that the account was restricted which I had no idea what that meant so I called, and to my astonishment they closed the account. When I ask why, they told me that they don't have to give you a reason why. So they close my account for no reason and took my money.
Daljit Gill
06 May 2025
Comment from uk.trustpilot.com
It is a fake site the cheat alot.Every number is fixed on Roulette depending upon stake amount.Guys never play in bet365 you never gonna win.It happen so many times with me that they refused bet on certain number saying bet not accepted and that specific number win.So dont loose your money.Bet365 is fraud company
Ian Pailing
06 May 2025
Comment from uk.trustpilot.com
U give offer offers then take them away when hsve potential winning im disgusted with cashout feel manipulated u take cash out of when u full on know next event is a loss the cash out on barcelona 56 p when they was winning only one thing left wagered ten is disgraceful and cannot take back this review I'm down and not up u can't even offer a decent cash out u have taken offers of numerous times ive cashed when potentially I could have won my fault but seriously cash out is bananas in pajamas. Sort it otherwise I'm not going to bother anymore seriously is ridiculous offer cash out but don't give it get majority in to offer 56p when wagered a tenner woth your offers its not good at all I have no other gambling site to bet and kept with you only forget it. Yeah you would have given 10 bet credits but don't even want it tbh is astonishing behaviour with cash out two years been with you and haven't with anyone else. Fixated and is a joke gambling commission just want your money 💰 🤑 why payout is ridicule ive tried slots but not buying it tried football but it seems fixed tbh people everything all to make money out of you
Abdullahi yusuf
06 May 2025
Comment from uk.trustpilot.com
permanent ban from Bet365 without any prior notice or explanation.my account was terminated without reason.
Lee “Buka” Booker
05 May 2025
Comment from uk.trustpilot.com
And again another £30 and all ive won is 20p and no bonus people watch the videos on my page ive gor proof they don't pay out they are scamming people. I bet they delete this post because they know im right. If they do they will get whats coming
Daniel Pham
04 May 2025
Comment from uk.trustpilot.com
They always pay out on time! Amazing catelogue to bet from and customer service is on point.
John Howarth
04 May 2025
Comment from uk.trustpilot.com
After having an account with Bet 365 for several years, I was astounded when they suddenly advised that any bets on their Super Boosts were restricted to only £1.Also any access to free bets and Prize matches had been closed down.Their only explanation was this was a decision from the trading team and they could not advise me any further as to the reason.I raised a complaint and during a telephone call, I was offered £10 to my account providing I accepted the complaint was closed .If I wished to pursue my complaint further, the bribe of £10 would be withdrawn.This company should be ashamed of the way they treat a loyal customer.I have passed the information to Resolver for them to investigate. Meanwhile, I have withdrawn all my funds and will move to a more trustworthy company
Ellie M
04 May 2025
Comment from uk.trustpilot.com
Don't waste your time if you win they won't pay you out. Complete garbage
Samantha Jepson
03 May 2025
Comment from uk.trustpilot.com
Haha listen all u sad pathetic moaners if u cant afford to lose don't play what a waste u all are the bookies always wins
Mr Lobo
03 May 2025
Comment from uk.trustpilot.com
My account with Bet365 had been used for several years. I have been betting from my mobile using the Bet365 app. Suddenly I noticed that my balance was 0, when it should have been 60. I couldn't understand how my money had disappeared. On closer inspection and with patience, I found my money was in the Casino account. I couldn't transfer the funds into my Sports account. I logged into my account from my laptop and my money was in my Sports account with Casino at 0. This showed that the mobile app was being wrongly displayed. I got in touch with Bet365 and reported the issue. After several checks on my integrity, and various customer service conversations i was asked if the issue should be reported to Technical support. It seems obvious that the customer service staff do not realise that issues impacting business must be escalated without customer permission. The issue meant that I could not place bets from my mobile as my funds were always 0 (despite funds being in Casino). I do not use Casino and never deposited money into that account. I felt that Ber365 might have been forcing me to gamble in the Casino. I withdrew my money from Bet365 and uninstalled the mobile app. The customer service staff do not understand the business and do not realise the importance of technical escalation.
Jessica Terry
02 May 2025
Comment from uk.trustpilot.com
Don't bother, bet with paddypower or william hill. I signed up for a free credit for 30 pound if you bet 10 pound for new sign ups, I ended up winning the bet and they told me I shouldn't of recieved these credits and they didn't even pay me the money I was owed for the bet and restricted my account, actual scammers lol
Happy with experience
02 May 2025
Comment from uk.trustpilot.com
Run, run as fast as you can the thieves are here and they'll steal your hands. They take your money and bet it on other games and the good Ole U.S. government support their dirty deeds. :0(
Rich Johnston
02 May 2025
Comment from uk.trustpilot.com
Closed my account for no reason, just a decision by their mythical trading team. 4 years later, still won't consider reopening it. Utterly ridiculous.
Wario
01 May 2025
Comment from reviews.io
As soon as I started winning they started taking hundreds of pounds out of my bank in duplicate transactions. I tried to contact them but all I get is bots and the same cut & paste rinse & repeat answer like a stuck record. They are refusing to refund my money. It appears they were trying to claim back the winnings. Bunch of conmen. Do not use them!
takia kalam
01 May 2025
Comment from uk.trustpilot.com
They closed my account almost immediately after I opened it, when I asked them why they said it was due to a negative verification result which is BS as I provided all legit information and my verification was approved when I had originally applied. I’ve read other people having the same issue looks like it’s a common pattern…they close your account so you can’t use any of the credits and they get to keep your money. Be aware they are scammers… when you ask them to explain further they say they won’t and don’t have to give you any more information. Actual scammers lol
MR WALKER
01 May 2025
Comment from uk.trustpilot.com
Gives you free spins then when you try to play them it won't let you Went on complaints tab waste of time
Sillymartin
30 April 2025
Comment from uk.trustpilot.com
They took hundreds of pounds off my bank card by duplicating transactions multiple times. And when I tried to get the money back they refused and blamed me for it. Bunch of utter crooks. Stay away!
Wayne Botelho
30 April 2025
Comment from uk.trustpilot.com
If i could rate zero stars I would. Bet365 are not a responsible gambling operator and allowed me to make 22 transactions within a space of an hour with a net loss of £508. I reported this and it was under investigation the nature of my complaint. I received a call back from a supervisor on 30/04/25 who said they carried out an investigation and said they acted in line with social responsible gambling. I think they should be closed down as also the supervisor said my account has now been permanently closed. They are diabolical and the worst betting operator who don't give a damn about customers wellbeing. I will be taking this to the gambling commission to investigate fully.
Ronan O Connell
30 April 2025
Comment from uk.trustpilot.com
Terrible business practice.Restricted for no good reason.Avoid.
Karl E
29 April 2025
Comment from uk.trustpilot.com
Been using these since they started. They used to be great. But not anymore. had a few issues with bets with them the last year or so. Too complicated to go into here in detail, but basically if they can rob you, they will. The final straw was when I received an email from them telling me they had done a Credit Check on me and had put limits on my deposits thereafter. these 'limits' were way above my normal deposits so I cant understand why they would do this other than to play mind games with me. maybe because I don't chase my losses? they also pepper you with £5 free bets to keep you 'playing' while at the same time claim to be all for responsible gambling. they are Sneakmoids and will get no more business from me.
Lee “Buka” Booker
28 April 2025
Comment from uk.trustpilot.com
All i can say its a scam app ive been keeps screen shot videos of me getting bonuses in total over 2 months ive had 17 and every bonus ive only won less than a £1 over what ive stacked so it makes you play again because u haven't won anything and after the bonus it gives you nothing doesn't even show a scatter. Contact me and i will send the videos i have guys so it stops people playing this shocking app
August Miller
28 April 2025
Comment from uk.trustpilot.com
Great offers nice website and good odds
Daniel
28 April 2025
Comment from uk.trustpilot.com
Bet365 was super disappointing. They hit me with unfair bonus terms that made it almost impossible to cash out anything. Withdrawals were super slow too and took way longer than they said.
Kerry Hall
27 April 2025
Comment from uk.trustpilot.com
I bet eubank on a majority decision only to be told I've not won when this was the result. Don't use this company they are thieves . I'll be taking them to small claims court.
Alexander
27 April 2025
Comment from uk.trustpilot.com
Was originally a foolish 5* reviewer until I found out what they were really like. Offered a cash out and took it immediately and amount showed in my balance so you can imagine my surprise when they reversed the bet due to a change of outcome??My question then is as BACKERS can we reverse ALL CASH OUTS WE HAVE TAKING when the bet has then won? Despicable company and this is not isolated given trust pilot reviews.My advice to all punters is BOYCOTT BET365
K k
27 April 2025
Comment from uk.trustpilot.com
Its mad. First time I tried to do betting and won. Guess what.They put restriction on my account.Wow I cant believe how salty they can be.Never sign up for them if you are anxious person.


Rob
16 May 2025
Comment from uk.trustpilot.com
While I think bet365 were the best. I especially liked the super boost and was one of the main reasons I used them. For some stupid reason they give people different max amounts allowed to be placed on these super boost. Mine was £40 for years and then suddenly they decided to make it £1. Which is utterly pointless as most of these bets the odds range between 2.0 and 3.50. This gave me the push to find a better source for my gambling.
While I think bet365 were the best. I especially liked the super boost and was one of the main reasons I used them. For some stupid reason they give people different max amounts allowed to be placed on these super boost. Mine was £40 for years and then suddenly they decided to make it £1. Which is utterly pointless as most of these bets the odds range between 2.0 and 3.50. This gave me the push to find a better source for my gambling.