William Hill PLAYER REVIEWS(4065)
Charlie Hewitt
07 April 2025
Comment from uk.trustpilot.com
Machines in shops are BEYOND atrocious, you barely get as much as a sniff of a win now, it will just blow and blow and blow through hundreds and hundreds of pounds like it's nothing, it won't even pay crap wins, it will just smash you to smithereens each and every single time !!!DO NOT TOUCH FIXED ODDS BETTING TERMINALS THEY ARE AN OUT AND OUT SCAM !!!!
Dave
06 April 2025
Comment from uk.trustpilot.com
Absolute scam of a company. Was playing deal or no deal slingo and encountered an error message, spoke to live chat who said it was working fine. Sent screenshot of the issue and of the more than sufficient balance in my account, to be told to refresh again. Did that, it didn't work and was told it was working fine for them, unsurprisingly the end game button was the only button that actually worked, when pressed it showed I had the jackpot in the box. Complete scam of a company, id avoid them at all costs.
ALEKS Ax A
06 April 2025
Comment from uk.trustpilot.com
They cheat people. We're blocking my money for a few weeks, then blocked me to play bets. You are not welcomed if you win...avoid this horrible company!!!
Missig.
06 April 2025
Comment from uk.trustpilot.com
Put £10 on delta work to win the grand national the horse died in February (I bet in advance as it’s the only betting I do, to get the best odds) the horse died and they kept my £10 when i complained to them I had the most awful man on webchat trying to gaslight me saying I had a gambelling addiction and mental health problems if I was stressed about £10 bet. I do not have a gambelling addiction when I literally bet £20 a year on one race. I am in shock (all messages have been screenshot)
sophie west
06 April 2025
Comment from uk.trustpilot.com
Tried to withdraw money but it was wanting me to put some in a card that was cancelled a year ago so unable to withdraw anything. They are quick enough to take the money out of the current card without a second thought. Wanting me to provide proof of ownership of the cancelled card but that was over a year ago I no longer have the card useless messaging service unable to speak to a human being.
Paul
06 April 2025
Comment from uk.trustpilot.com
The bonus drop is a joke. You might win a scratch card to then nothing anyway. And as for the poker games, holy shyte, it's zinga poker. Rigged to fk. I've lost count of the times I'm in a game where hands appear that defy all logic. William Hill poker is rigged. The odds are beyond stacked against you.
zen zone
06 April 2025
Comment from uk.trustpilot.com
Guys beware of W Hill Dead spins and they take every penny. By this i mean if your on 10p spins and for example you have 8p left after ur last spin they will give you a quick 2p win to make the last 10p so you will most likely spin again and of course its a dead spin but they get that 8p rather than it be left in ur account if that makes sense. Slots are rigged dont be fooled. you win once in a blue moon.
Dave
05 April 2025
Comment from uk.trustpilot.com
I joined using their welcome offer, out of the 4 free bets that were provided, 1 won which was only for £45. However within minutes my account was closed without any proper explanation. After weeks of being passed around from pillar to post my account is still closed and i have to wait until the second line escalation team contact me, who no doubt will say ‘as per our terms and conditions we have the right to close an account without explanation’ it isn’t even about the money won it’s about the principle of it. AVOID AT ALL COSTS!!
Gintz
05 April 2025
Comment from uk.trustpilot.com
Would give them a o star if I could. Licensed thieves.
my blog
05 April 2025
Comment from uk.trustpilot.com
Issue fixed . Was facing withdrawal issue but now received the amount teleg: jeetvj
Cliff Williams
05 April 2025
Comment from uk.trustpilot.com
Won £35 on the Grand national. Went into the bookies 35 mins after the end of the race to collect my winnings only to be told that the result hadn't been settled online so we couldn't be paid out. Absolute bunch of amateurs
VICKI FRIEND
05 April 2025
Comment from uk.trustpilot.com
Well, I enjoy the app. It’s well thought out and I’ve had no problems till NOW. Just turned it on to watch The Grand National to find myself in a queue, with a 15 minute wait EVEN THOUGH FHE RACE HAS ENDED. How useless is that. I didn’t want to watch the race now I wanted to check my bets but NO, I cannot access anything.
Andrew Warner
05 April 2025
Comment from uk.trustpilot.com
Offering the LOWEST prices from any other bookmaker on the grand national. Big difference when a horse is 50/1 with others but 28/1 with Willy's. Lost my custom
Andria McLaren
04 April 2025
Comment from uk.trustpilot.com
So very disappointed Williamhill!!!!Received an email to say I was a winner in one of your offers.I thought great as I play William hill quite alot. I checked my account but nothing! I then received another email a couple of hours later to say...Sorry that email saying I was a winner was sent in error ......... How can that even be able to happen!!! Shocking just shocking. I really want to know how use can get away with that!!!!! Very very unhappy customer 😡😡😡😡
Mr Gittings
04 April 2025
Comment from uk.trustpilot.com
Omg shocking DO NOT PLAY ON THIS SITE, how the hell do you get vplay 3 times and each time you get 30p and i have noticed now each time you get a bonus no mater what game you are on you win a few pounds yet you have spent £20 they are up to no good no wonder they have been fined millions many times its about time they go closed down.
Mark Thompson
04 April 2025
Comment from uk.trustpilot.com
Do not use this site,I don't know how they are getting away with robbing people like they are.the same thing happened to me as some other people have said, they closed my account after 1 day then made it impossible to open it again, I'm trying to take the matter further
Shawn Gill
04 April 2025
Comment from uk.trustpilot.com
Anybody thinking about going on the shops this weekend don’t bother they know footfall will be higher so will be on the rob same every year !! These are absolute crooks and won’t be around much longer. Keeps getting sold and it’s gets worse each time. Go to to more credible bookies
emma
04 April 2025
Comment from uk.trustpilot.com
Won and withdrew a good amount, within days my account was suspended for deposits and all promotions removed.Raised a complaint as emails they sent me did not make any sense.They have closed my case as it was sent to safer gambling team who tried to contact me.Still no contact from them even after confirming my number and available times to contact me.After years playing they do not care. Maybe something to do with being taken over by 888 group.
Andy Smith
04 April 2025
Comment from uk.trustpilot.com
The worst site for machines I've ever played ,watch for new an exclusive games ,the pots will go up to x20 each but won't open until you put £400 in ,complete con merchants, don't got there
Ryan
03 April 2025
Comment from uk.trustpilot.com
Don't even deserve one star horrendous win money on slots only to login the next day to withdraw my money to them locking my account demanding what a had for breakfast in this morning and when I went to the toilet last wtf just don't want to pay me my money con scumbags
Steven Thorpe
03 April 2025
Comment from uk.trustpilot.com
Still exactly the same rubbish. Impossible to beat certain players/bots, no matter what cards you have it is impossible to win against stupid or bots or both.I have seen more than enough over the years online I know not to use my own money on it just play frees.
Julie ann
03 April 2025
Comment from uk.trustpilot.com
I've played with William Hill for a long time... they're the same as any online bookie. Let you win, suck you in, make you lose.It's terrible now. In the middle of a game where you actually feel like you may be winning £10 back out of your original £20 stake on slots... INTERNAL SERVER ERROR (my broadband is running at full speed, it's no error on my part) and the game goes down, back to the homescreen. Next time you play the game has reset to put you in your place. You won't win even 20p. This site is fixed. Withdraw any cash from them and you're stuck on loser street until they gain it back.You can get up to a certain profit made and you'll lose until they get it all back. Trust me, I'm not at a huge loss, maybe £40 down, but you won't get rich from this site. It's just very easy to read after years of playing. Stick to buying a £2 scratchcard once a week. I've made a 100x profit off that. You won't get a profit here. You'll be lucky to win £1.20 after spinning 💯 reels.
David
03 April 2025
Comment from uk.trustpilot.com
William hill your slots are complete garbage never seen so many dead spins in all the time i have pladed online slots your bonuses are so so bad 15 bonus spins £2 and the list goes on put about 300 in never come close to a good bonus and use are not alone coral ladbrokes there all garbage and they say its random whos kidding who here how use getting away with it you,s are treating ppl like fools we all know when something is going on
Gary Pickering
02 April 2025
Comment from uk.trustpilot.com
Closed my account with out informing me .and made it impossible to get my credit back plus open bet ,be warned leave this company as far away as possible
HurcuLEE
01 April 2025
Comment from uk.trustpilot.com
0 stars if I could , owe me £300 !! Told me.to update my card as it had expired, to do this i had to DEPOSIT and did so , then withdrew and waited 5 days , nothing!!! I was told I can't have it until I provide a number of photo ID,which I don't have! Help online simply don't care.
James
01 April 2025
Comment from uk.trustpilot.com
Closed my account without informing me. Then spent an endless amount of time having pointless conversations on app without any assistance. They just wasted my time and kept my money. The worst firm I've dealt with in awhile.
Ryan
31 March 2025
Comment from uk.trustpilot.com
House always has an edge and usually you will lose, that’s the way it goes. However play this site, then play any other, the difference in bonus and payouts is insane. Not sure how William hill get away with it lol
Ryan
31 March 2025
Comment from uk.trustpilot.com
Do not use. Signed up for a nice 'Welcoming bonus' of £60 in free bets, they make you deposit a £10 to opt in, they give you £20 in slots bonus however make you deposit another £10 for the other £40 bet credits.. I placed another bet over the odds of 1/2, 4 hours later after the bet has settled, still not been given no credits... I have been sat on the chat for 2 hours getting moved from agent to agent... Pointless in talking to them...
Andy Smith
30 March 2025
Comment from uk.trustpilot.com
Jesus's the worst machines I've ever played ,complete theives spnt £50 in 40p spins got the free spins won £1 got it again got 5 extra spins and won 80p absolutely robbed ,what a crap site ,avoid like the plague ,blatant greed
AJK
29 March 2025
Comment from uk.trustpilot.com
They took my bet while a goal was under review which was subsequently disallowed yet the odds reflected the goal standing, surely suspending the bets while the goal is being reviewed instead of making it a valid goal is the right thing to do, stop manipulating and conning customers, con artists.
George Todd
29 March 2025
Comment from uk.trustpilot.com
DO NOT UNDER ANY CIRCUMSTANCES USE THESE. WHEN YOUR WINNING A DECENT AMOUNT THEY SUSPEND THE BET FOR 30 MINUTES SO YOU CANT CASH OUT. SPOKE TO CUSTOMER SERVICE AND THEY SAID ITS UPTO US WHEN WE WANT TO SUSPENDED A BET . I LOST OVER 400 POUND .
Ethan Rico
29 March 2025
Comment from uk.trustpilot.com
Located from the 775, I have used William hill for about 3 years now even before they changed and added their app to the App Store. I have dealt with many problems on and on and on. They charge fees for a deposit which is insane because the same provider “Cesar’s sportsbook” does not charge absolutely anything. Withdrawals from accounts take days which should be subtle especially if your bank account is connected and I’ve also had to call many times for online withdrawal issues. I have had to contact many times because of “voided” tickets which were not because they were winners, and ultimately took days to resolve. I would say in my opinion, William hill is absolutely garbage and that is my honest and non biased opinion. I would never recommend not even to the thinnest minded of individuals. Would never use again and will start using Cesar’s sports book because instead of you getting just summer reward points, your points go to a program in which you can acquire free hotel rooms etc. Sign me up!
Aw
29 March 2025
Comment from uk.trustpilot.com
One of the worst sites I’ve ever played payouts are absolutely rubbish as well as promotions won’t be playing again
Barenda
28 March 2025
Comment from uk.trustpilot.com
I place an occasional bet, usually on the Grand National. I could log in last year so skipped a year. William Hill has now closed my account - won't give a reason and won't return the little bit of money that was in there! two 'agents' say they can't do anything the decision has been takenAnd now they want way beyond any standard KYC info. Far more than I needed to open the account a few years ago. They want unredacted bank statements, photos of hand written names, it seems to me just to be putting as many obstacles as possible in the way of refunding money. Money that was paid in from the same account that I would like the refund to go into, so they know the details. I really really wouldn't recommend anyone uses this company.Update: Just to cap it all they have now taken money OUT of my account. Don't trust these people
James
28 March 2025
Comment from uk.trustpilot.com
Complete dog shit slots are nothing but dead spins constantly bonus drop is a con I got 9 free spins on boost day and every spin was dead didn't even win as much as 1p don't waste your money on this rip off site they give you absolutly nothing in return it makes me laugh that their slogan on the advert says beyond entertainment the truth is it's not beyond entertainment its more like beyond a joke because that's the truth william hill has become one of the biggest con artists going trust me it's a waste of money all your doing is filling their pockets for nothing they very rarely pay out and when they do it's little to nothing trust me it's a complete waste of money playing on here there is no entertainmentor fun to be had they will take your balance to zero in no time no wonder their profits have dropped recently it's because people are choosing not to gamble with this thieving scum they have the lowest rtp in the uk for slots it absolutly disgusting that they do this to their customers and expect them to continue to deposit with them when they have no chance whatsoever of winning anything there is literallyno value to be had at william hill it's a massive rip off and a con so do yourselves a favour and don't join them or give them a penny there are way better options out there that don't feel the need to constantly rip you off because all in all william hill don't give a crap about you the customer the only they care about is what's in you wallet and how much you are going to pump into their pockets in all fairness gambling has become a disgrace in the uk it's become easy money for the casinos and the gambling commision are a waste of space because they do nothing to stop this so in theory they are not protecting the players because if they were they would stop these thieves ripping customers off amd make gambling fairer because right now it is so one sided it's a joke i know the house has the edge but when it gets to the point where they have got so much edge it's impossible for the customer to even have a fair chance of winning anything then that's a problem because they are blatantlystealing your money and it's not on so again avoid william hill at all costs you will never win anything
Emmy
27 March 2025
Comment from reviews.io
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Edward Naylor
27 March 2025
Comment from uk.trustpilot.com
The only thing that has been consistent with William hill this year is low rtp and leaving customers in the minus each month if it was really a random number generator why would you be in the minus every single month this year even 1p in the positive would be too much for this outfit.disgusting payouts disgusting rtp disgusting rngyou can not trust this company!
C J H
27 March 2025
Comment from uk.trustpilot.com
An Ad came up for a great value bet on IG, so I decided to register with William Hill. I deposited a decent sum of money and when I went to bet, it said verification required. As I had all required documents saved on my desktop at home, I went to verify on there but it wouldnt let me. I then tried on my phone and it also would not allow me. It didnt even give me the option to submit any documents. My money is now William Hills account and will never again see the light of day. I would advise anyone to go to either Paddy power or Boylesports as their customer service wont reply either.
Paul Hinds
26 March 2025
Comment from uk.trustpilot.com
Didn't get my welcome free bets, nor my free bet if I went on something else. Couldn't get onto customer service. Just blocked myself from the site. Don't use them.
Mohammed M
26 March 2025
Comment from uk.trustpilot.com
They closed my account I have withdrew 20£ they are asking me to submit documents for my money it’s a joke I don’t care about the 20£ it’s about the principle of hard working money . I have submitted my documents more than ten times they keep saying to resubmit my documents it’s a joke just imagine I was to withdraw a big amount and the wouldn’t let me ! The documents I submitted are clear of me holding my license and you can clearly see it’s me I also submitted my bank statements which they declined even though it shows William hill transaction .Worse bookies ever do not use you lose your money if you try to withdraw !!!!Parlay is a joke I WON ALL MY BET BUILDER PARLAY BUT JUST BECAUSE ONE PLAYER DID NOT START THEY RETURNED MY STAKE INSTEAD OF LOWERING THE WINNINGS LIKE ANY OTHER BOOKIES ABSOLUTE ROBERRY THEN WHEN I TRY WITHDRAW MY STAKE THEY BLOCK MY ACCOUNT JOKE OF A COMPANY
James
26 March 2025
Comment from uk.trustpilot.com
They restrict promotions for no reason. if you start winning on certain games they put up error messages forcing you to collect whatever you have won at that point to continue with the game.Customer service is shocking and you just go around in circles with the bot agent and then if you do get to speak to someone they just cut you off
zen zone
25 March 2025
Comment from uk.trustpilot.com
Absolutely terrible Robbing criminals Stay away , they will let you win once per year and give you dead spins there after. Greedy greedy greedy. Controlled games and spins. I’m sure customer service roll their eyes at customers and laugh. They apologise ‘ for things not going your way’ We are not kids , of course we can handle here and there losses that’s the risk u take but W HILL just plain greed and dead spins constantly.
Walter Johnson
25 March 2025
Comment from uk.trustpilot.com
They banned me for no reason and didn’t even explain why plus they kept my funds which is just straight up shady. The customer support does not exist either no replies no help nothing. Honestly I wouldn’t trust William Hill again.
Lee Bell
25 March 2025
Comment from uk.trustpilot.com
Why can I not put ZERO minus even WILLIAM HILL Are charlatans and are completely dishonest,disgusting, and very greedy!! There service I can’t put customer in front because there is none I’ve used for years and they blocked me from using a daily bonus that they encourage you to use every day as on Fridays it’s better if you have done it every day before??????????? Can’t believe how unfair and how unhelpful they are with no explanation at all no matter how hard you try!!!!!!!!! But the funny thing is they still let you spend money with them the owner should be arrested total abysmal service and I will try my best to shame them!!! All I wanted was a reason!!!!! Do not use!!!
Beth
25 March 2025
Comment from uk.trustpilot.com
Promotions restricted for unknown reasons. Customer support was vague and said it was for safety or abuse of promotions but I'm down £3000 with them so God knows how.Won't be playing with them again until I have promotions back.
Adam
24 March 2025
Comment from uk.trustpilot.com
Worse gambling site in the UK ,this what you should be named, all slots are rigged, eating money so quickly without given any slot bonuses features, avoid playing on their site, save your pennines, they not even worth me writing this review,ridiculous thats what they are scamimg people for their money with these rigged slots
John Finnigan
23 March 2025
Comment from uk.trustpilot.com
I use William Hill online via my mobile phone. When I put a race up for the odds I have not got a choice as to weather I want to take the price or the SP. I only have the price to take, I tried to ask customer service why I am not allowed to take the SP? No reply. I explained it was not fair to apply a rule 4 when customers do not have a choice of SP, still no reply. I placed a patent bet this morning and again no option was given for taking the SP. Just before the first race was due off I check my bet and my first was a non runner and rule 4 applied 65p in the pound. Didn’t affect me as it was my horse that was not running. Second and third selections have also had a rule 4 applied to the races, 10p in the pound on both. I don’t see how they can apply a rule 4 when they don’t offer the customer the choice of price or SP. My advice find a bookmaker that offers the choice. I am now going to report the matter to IBAS, may not do any good but the complaint will be recorded and put a black mark against William Hill.
Dog Laughs
23 March 2025
Comment from uk.trustpilot.com
Terrible customer service and account blocked for no reason!William Hill blocked my account and asked for ID verification. I've provided everything they requested, yet weeks have passed and every time I contact support, I'm met with the same robotic reply: "We'll get back to you in 24 hours." Days turn into weeks, and there's zero progress or actual help. Utterly frustrating and completely unprofessional. Avoid at all costs!
Michael Houston
21 March 2025
Comment from uk.trustpilot.com
Scum of the highest order.Under no circumstances should you ever do any business with them.Don’t allow you to withdraw your money ,don’t allow you to raise a complaint,THIEVES.


Dean
08 April 2025
Comment from uk.trustpilot.com
This applies to online wlliham hill vegas crooks with regards to opening offer ...i atakedmy 10 played the stated game no free spins ...can nly talk to an auto bot whp rwplies as long you met all this criteria .spins will be credited i did and they never, een if there was some small print ..says it all anuway ..there was no hidden message 200 FREE SPINS WECLOME OFFEF JUST STAKE 10.cost me £40
This applies to online wlliham hill vegas crooks with regards to opening offer …i atakedmy 10 played the stated game no free spins …can nly talk to an auto bot whp rwplies as long you met all this criteria .spins will be credited i did and they never, een if there was some small print ..says it all anuway ..there was no hidden message 200 FREE SPINS WECLOME OFFEF JUST STAKE 10.cost me £40