William Hill PLAYER REVIEWS(4065)
Paul
20 March 2025
Comment from uk.trustpilot.com
It's very lame on bonuses and a total rip off. Don't be fooled. You win very very little on the daily drop. Often no wins, and only pennies.The slots too, are shockingly low on a fair return for the money you use.Typically you win a small amount, then simply get rinsed. It's absolutely garbage tbh
harry russell
20 March 2025
Comment from uk.trustpilot.com
This company can improve by standing by it's promises of been fair and making their product a j OK yful experience.Can honestly say they have the worst customer service I have ever had the misfortune to use.Can't find a email address to voice my complaints which would be endless.Their robot system is poor and so frustrating to use.When you try to find a way different they just send you round in circles till your back at the beginning.They promise this and that about everything bye deliver nothing.Most reviews I've read criticise just about everyhing their. Company does.They block you and only offer limited information.They seem to be able to change the rules as an when it suits them.Most games I believe are fixed and the percentage of a customer winning is very low.Their employees must be trained to act out like their robotic system and give the same garbage and answers to your questions.When you try to contact the owners it's a waste of time.My main problem with them is u travel a lot during the year.They block me from most promotions saying I'm unreliable but it's OK for them to still take my money from my bank account.DOUBLE STANDARDS.IF the country that I'm gambling from is not on their list they should block the customer completely not allowing access to the website fullstop.But know them want the r cake and to eat it.Bending the rules is something that they are quite good at.They talk about fair gaming it's a joke. They are only interested in making profits any way they can.It's legalised cheating in reality.They hold all the cards and deal them to suit their own purposes.The goverment seems to give them a free hand to do whatever they please?Yet they are based in a tax free country.The UK offices are just sweeteners to keep the corrupt goverment happy.I'm just one punter from thousands who complain daily but nothing is ever achieved or done.We need to mass together as punters and change things.This will probably not even make their website as they do not like to be reminded of home truths.I enjoy a flutter or gamble and their choice is only one thing.Play by their rules or go away.I today's society nothing seems to have changed.Big fat cats exploiting the decent people for greed an profit and they don't care what means they use or the sufferings they cause both mentally and physically to people and their finances.Sick sad world we are living in. 🤮😥
Spencer Beeney
20 March 2025
Comment from uk.trustpilot.com
Locked our of my account for no reason and cannot use live chat to complain. It simply says loading. I would like my money back. had the account for over 1 year making the odd small bet. Got no way of contacting them.
Steven Thorpe
19 March 2025
Comment from uk.trustpilot.com
You are rotten to the core..People please listen up..I was banned from 888 poker because I knew it was fixed and spoke to a guy later sacked for admitting it was simulated poker games to keep people on for hours, then 888 bought out William Hill and sent me an email saying please delete your william Hill account as you are banned from 888,i refused to delete an account from a reputable UK establishment that I had for a few years before I ever thought about an American site and l and know existing customers were to be kept.. when this happened I was barred /excluded from the free games and promotions at william Hill.Yet this as they claim is all random play for everyone so why just because they don't like hearing the truth do they have to be bully's.I know they are fixing my account, my experience, amount of hands played in a 30 year of average 5 hours a day..U lot at gambling sites would make more money from polotics or war and u would be no better at it that anyone else.You are pure beach donkeys, you all have a time to thrive and a time to decline.You're problem is your all sharing the same beach and the tide is coming in..Happy whilst it lasts ladies and gentlemen..
D-Rose
19 March 2025
Comment from uk.trustpilot.com
6-7 months ago I initiated a case which they are "working" on. Still I haven't heard anything from them, everytime I get in the chat I get to read the same responses. That they are working on it, which is hard to believe if there is no status update in 7 months. Also each time they tell me they will ask for a status update which never happens. So they are lying too.
Julie King
19 March 2025
Comment from uk.trustpilot.com
Rubbish site no bonuses given get very little return for your deposits not using again
Julia Robb
18 March 2025
Comment from uk.trustpilot.com
I managed to turn a £3 win into a £100 win. What a score. Went to withdraw and couldn't because William Hill had put a block on my deposits and my old card was still linked to the account. Anyway, I argued with Live chat and finally got my deposit limits lifted to register my new card and account. Managed to win a little more too. Withdrew on the 12th of March. Its the 18th now and still says processing. I've contacted live chats every day, raised 3 complaints and keep getting told that I have to wait for the Safer gambling team to investigate my account? Why? Because I won? Quick enough to take the money but keep your money held hostage when you try and withdraw. 3 withdrawals have all said "processing" since the the 12th of March. Was told no longer than 48 hours. Its now day 6 and they still say processing. Live chats are useless and keep saying I need to wait and be patient... my patience has run out!
brendan patrick lowe
18 March 2025
Comment from uk.trustpilot.com
I've been with this company for years and I now get told after careful consideration I've had restrictions placed on my account these were put on without me knowing absolute joke , u got 1 star as I couldn't give u none
Chris Maryon
18 March 2025
Comment from uk.trustpilot.com
I came here to warn others but it would seem that I didn't need to!I do not gamble a lot, just every now and then and I have, since it was a thing, used William Hill as an online Gambling app. Never had a issue, always been able to access my account, and never a lot in there to be fair. I don't even know how long I have had the account. But just recently I went to check on the funds and maybe place a bet, and I was locked out! To be honest I wondered if I had got the login wrong. but after a while I decided I would open it up on my PC and sort it! Now they won't let me in, they want Photo ID (Selfie) of me and my Passport or Driving Licence, they want copies of my Utility bills, Bank Statements and Hand Writing examples! Honestly it is ridiculous. So that's that lost then, I hope they spend it well! It wasn't a lot tbh but it was mine and they have found away to con you out of it. Shame on you William Hill
mattyweir
17 March 2025
Comment from uk.trustpilot.com
I had been with William hill online for about 12 years.Lost about £3k a year on average.I really enjoy gambling its my hobby.On the 15th march about 8pm I decided to play a slot called cash cascade.I started with £10 and slowly over a period of 4 hours or so managed to get my winnings up to £90 As I played on my balance jumped up to £229 as a football bet that I placed earlier had won.With this extra bonus I decided to increase my stake from 10p to 50p.As the game involves collecting symbols to build up to free spins and multipliers of winnings, the more you play the chance of getting these bonuses increases.After playing at 50p stakes for a few hours my £229 was down to £71 but I had not had a round of free spins yet.All the features were full to bursting point when I spin the wheels they did not stop and continued to spin.When I exited the game I could not rejoin it.I was then informed that my account was suspended for 12hours because of their concerns for my welfare.Im a 68 year old man what else would I be doing at 3 in the morning but enjoying a bit of gambling.If any bookie tells you they don't want you to gamble 24 7 with every penny you can lay your hands on then my friends you will have heard the biggest lie in the world.
Paul
17 March 2025
Comment from uk.trustpilot.com
I opened an account with this shower.. literally 5!mins after opening the account and depositing money they closed the account for absolutely no reason. Still trying to get my money back from them now.. had to revert to resolver to get my funds back and the hurdles they are throwing in front of me is unbelievable. Do yourself a favour and go to a reputable online company like bet 365 this lot are a complete waste of time. One of the biggest bookmakers in the country and treat customers like Mud well I’ve closed my account and still ain’t got my money back. BEWARE don’t use this company go to a decent reputable institution
wiz
17 March 2025
Comment from uk.trustpilot.com
You play slots, get bonus and win absolutelly zero. How is that possible? Thats william hill, not worth wasting your money here
Success
16 March 2025
Comment from reviews.io
Due to fraudulent activity that halted my withdrawals, Supreme*asset7*@*gmail*.com stepped in and helped me reclaim my funds.
Krystal Honeysett
16 March 2025
Comment from reviews.io
They pay well on return of investment @ tradecrypts!! . com!! . would always recommend them 5star
Clive Dizzo Nelson
16 March 2025
Comment from uk.trustpilot.com
My name is Julius Chideme, I have been a William hill customer for about 4 months now. I have spent thousands of pounds in my account and was hoping to win some of it back but one day I woke up and they had closed my account for no reason I tried customer support they won’t even get back to me. This is disgusting. You hardly get any wins on William hill it’s full of dead spins. This should be illegal. And to close my account for absolute no reason is crazy. I am taking this further because to me it seems like they collect money then shut people’s accounts avoiding to pay out. Disgusting
Rebecca Hilton
15 March 2025
Comment from uk.trustpilot.com
Charlatans. Esports are fixed, always something over what’s actually achievable. Robbing people blind. Stay clear. Bonuses restricted even when following guidelines and applying play safe measures even when they are not needed in my case. Just plain daylight robbery.
Gerry Parker
15 March 2025
Comment from uk.trustpilot.com
Trying to access as trying to bet on ny lottery can't access screen , Tried to contact but there bot doesn't understand my problem long time online going in circles. Going to use Ladbroke now as at least can talk to real person. Been with William Hill gor years.Sad really
Steven Thorpe
15 March 2025
Comment from uk.trustpilot.com
Absolutely ridiculous yet again.I do not believe it to be Random the amount of people who think the same thing is getting bigger daily.
Callum Hall
15 March 2025
Comment from uk.trustpilot.com
Wanted to rais MY OWN deposit limit by £200 per month. They requested all sorts of personal information and a lot of it. When I asked customer support why I have had to submit this information but none of my friends/family have had to, they was rude and closed the chat. Very rude/narcissistic, a company in true decline. I will be now closing my account.
Wyatt Rahimi
15 March 2025
Comment from uk.trustpilot.com
I wish I had read the reviews before getting involved with this platform. I deposited over $300,000 in good faith because they promised big returns and special promotions. At first, everything looked legit. My account showed profits and they even encouraged me to invest more. But the second I tried to withdraw, they froze my account and told me it was under review for security reasons. That was weeks ago. Every time I reach out to support, I get the same generic responses from bots and never a real answer. No phone number to call, no manager to escalate to, just endless delays. It’s clear now they had no intention of ever letting me access my funds.Thankfully, I found the company in my profile picture and they stepped in to help me recover what I lost. If you’re thinking of using this platform, don’t. Save yourself the stress and avoid them completely.
customer
15 March 2025
Comment from uk.trustpilot.com
They should have an option to speak to a human being
Dylan Parker
15 March 2025
Comment from uk.trustpilot.com
Absolutely terrible experience. I joined this platform thinking it was legit, but it’s nothing but a scam. I deposited over $300,000 across a few weeks because they kept offering all these so-called promotions and bonuses. At first, things seemed fine, but the minute I tried to withdraw, everything changed. Suddenly, my account was flagged for "security checks" and I was locked out without any explanation. I’ve contacted support countless times, but all I get are generic replies from their useless chat bots. No phone number, no real person to speak to. They took my money and left me with nothing.Thankfully, I came across the company in my profile pic. They helped me get back what I lost. If you’re reading this, avoid this site at all costs. It’s a complete joke run by people who have no respect for anyone.
C T
14 March 2025
Comment from uk.trustpilot.com
I’ve been a regular customer at William Hill for a long time, but recently, I was banned from one of their shops without any explanation. No warning, no valid reason—just told I wasn’t welcome anymore. I always followed the rules, placed my bets fairly, and never caused any issues.It’s ridiculous how they treat loyal customers. Instead of appreciating business, they kick people out without justification. If you’re thinking of betting with them, be aware—they’ll take your money when it suits them but ban you whenever they feel like it. Absolute disgrace!
Lee
14 March 2025
Comment from uk.trustpilot.com
What an absolute shambles. Raised a question about impact subs on the Portsmouth v Plymouth game and I could not get a straight answer of there chat bots so I asked for telephone number only to be told there isn't one. Closed my account only to be asked why? And referred me to other options
AJK
14 March 2025
Comment from uk.trustpilot.com
4 stars for the free bets and freebies recently nice to have a free bet after usually losing bets.
Steven Thorpe
13 March 2025
Comment from uk.trustpilot.com
Absolute tools operating this site.Not the type of tools needed to operate poker legitimately so my judgement of you is you are the equivalent of a car thief or a street blagger.You should have gone into building or shipping or space travel and never come back to earth as all you do is cheat at cards whether you want to call it rng or DIY it's not professional, I emphasise the professional..
George
13 March 2025
Comment from uk.trustpilot.com
William Hill, your customer service is rubbish. I've been on live chat, 3 times. 1st - fobbed off2nd - the chat reset or I was cut off. Jennifer 3rd - the chat reset or I was cut off.Jonalyn.Email i was referred to the live chat.I can not use all of the app. On some promotions, I get a message telling me I'm a restricted user. And my account is still restricted.Come on William Hill......
Nicola Pass
13 March 2025
Comment from uk.trustpilot.com
STOP SENDING ME TEXT MESSAGES. I never signed up!!!!!! Tried to opt out the messages, that doesn’t work. Tried blocking the number, that doesn’t work. Tried to call, that doesn’t work. Sick of receiving texts!!!!!!!
TanaMontana
13 March 2025
Comment from uk.trustpilot.com
Your a disgrace to human life. Ban cheltenham horse racing. Horses are dying and all you care about is money. Are you even human? I'm discusted by this your license should be revoked and all monies returned. You can't put a price on living beings. You are a evil dark betting companies who ruins life's of humans and animals alike.
Paul Stevens
13 March 2025
Comment from uk.trustpilot.com
Only one star became you can't leave less never received a free bet and you can't talk to anyone about it just go round in circles with stupid chat bot
Jill Mcallister
13 March 2025
Comment from uk.trustpilot.com
Do not know what's going on bonuses seem to have vanished and if you get one pays pennies your deposit only lasts a few minutes with little or no payout I loved this site now having second thoughts.
Paul
12 March 2025
Comment from uk.trustpilot.com
Avoid like plague. Terrible return rates on slots. Can see why the rating is so poor.
Brandon
12 March 2025
Comment from uk.trustpilot.com
absolutely disgusting, way worse than f**** ladbrokes :D :D hahaha don't waste your money there, honestly horrible, the pub machines in Weatherspoons pay more
Wade Welch
12 March 2025
Comment from uk.trustpilot.com
My missus got a free £5 free bet over the course of the 6 races at Cheltenham manage to make 29 quid so I deposit £5 to withdraw 30 and they have blocked my account so not only do they not wanting to pay out the 29 I won they have stole £5 pound I deposited cause I don't have photo ID . I would not use william hill
Corey Evans
11 March 2025
Comment from uk.trustpilot.com
Not physically possible to talk to a human from customer service
Steven Thorpe
11 March 2025
Comment from uk.trustpilot.com
Why is it when you go or call an all in with KK another donkey with A 3 off suit wins when 2 other players also have an A and the 4th A comes out on the flop yet when you are the only player with an A and call all in you don't see another player with an A neither does one come out so what's the random about that when I see the same thing daily for 4 years minimum.It is far from random and very close if not touching the line of legality and is just pure card cheating. I do not believe that they spent millions on the R. N. G or anything is random.If you're names not down your not getting in basically.
Ems
11 March 2025
Comment from uk.trustpilot.com
If I could give 0 stars I would. Customer service is rude and ends chats just like that. They take my money but then blocked my account and don't return my winnings. So I have now reported them and I will continue to report them where ever. They don't deserve to be online at all. Disgusting behaviour. I'm going to see about there gaming license. Maybe they shouldn't have one at all.
Swan
11 March 2025
Comment from uk.trustpilot.com
Worst bookies ever haven't been gambling in 3 month this place is a scam don't go in any shop all a scam and rigged look at the reviews says it all
Andrew
11 March 2025
Comment from uk.trustpilot.com
The worst customer service I’ve ever experienced. An issue with their password reset ended after 75mins of webchat. I’m 75 and would have hoped to have a personal means of contact but I was forced to take selfies and speak online to over 5 advisors. I’m still not sure if my account is now closed or the password and email is reset. Terrible terrible service
Wayne
11 March 2025
Comment from uk.trustpilot.com
Had my account for years but hadn't really played on the slots for a while put 2 deposits in one night £5 and £10.I ended up winning over £200.and when a requested the withdrawal a was suddenly asked to send proof of address and ID documents to them.Accepted all documents at first then got disconnected from the online chat. Then a had to repeat all this then apparently the security team kept rejecting my proof of address documents which was my MONZO Bank statement to then be told there no longer accept monzo bank statements but there were quick enough to let me deposit my money from a monzo account.Now every document a supply them there keep rejecting and refusing to give me a reason why it's not Accepted.so this has been going on for over 2 months and still no further forward.Absolute joke can't even contact them by telephone just online chat
Rob Simpson
10 March 2025
Comment from uk.trustpilot.com
If could give- I would shocking site lagging freezing crashing unexpected error andvthatscon betting the slots are embarrassing take take take , £300 down on 20p spins upped to £1 spins got feature and pays £5 and before ye come back at me saying it's rtp generated is bull as my last 6 bonuses were poor 67p 58p 1.20p 89p 40p and 5.20p on £1 spin, all casino and betting sites are thieves.
Joshua Wheatcroft
10 March 2025
Comment from uk.trustpilot.com
Con artist Signed up to site placed a £10 bet the bet settled and I never received the free best.They said theres nothing they could do because I never used promo code. They never give me a promo code to start of with
Azit Is
09 March 2025
Comment from uk.trustpilot.com
Went in for the first time as I used to use online apps. Tried to place a double, the woman told me I couldn’t, but failed to mention you can use a machine located in the shop to do this. I asked another question, I seriously thought she was trying to help me as she picked up a tablet and started to scroll through something. A minute later she looked up at me, still standing there, and said ‘yes’?I told her I thought she was helping me with my question, to which she said ‘no’.Then back to the tablet. So bad it nearly made me laugh!Anyway, my bet came in, I went to another branch to claim it, and lo and behold she has placed it wrong somehow and it’s unable to be claimed for some reason, even though it’s a winner. I’ve thrown it away as can’t be bothered with the hassle any more.Terrible customer service from someone who clearly can’t be bothered being there.Thanks
Mike Clare
09 March 2025
Comment from uk.trustpilot.com
I have a account good account but log in very poor , I have contacted Customer Service and no one wants to help me , So I keep getting Promotions but cant use them because i cant get into account ,
steve .c
07 March 2025
Comment from uk.trustpilot.com
havent been on my account for months and forgot i still had a small balance , however when trying to withdraw it wants to transfer my money to the payment method i used unfortunately i cannot because the bank account was closed due to my card been lost ,and before i can use another card the payment card which i originally used my William hills account must be zero balance absolute scam, also it shows on my account that the cancelled card i used was still showing active , what's more worrying is that also on my account my new banking details was there and i don't even remember adding them ?? so basically until they allow you to lose all your money you cant edit or change your withdrawal methods
B.b
07 March 2025
Comment from uk.trustpilot.com
They are not paying my withdrawal for now 6 weeks i called and chat online only thing they saying still processing and refusing to pay my withdrawal ovoid all cost!!!!!!!!
Steven Thorpe
06 March 2025
Comment from uk.trustpilot.com
You are so ridiculously rigged it's impossible to believe you get away with it.Robbing people at home with you're fixed simulated poker.Horrible scammers CARD CHEATS.
Stephen
06 March 2025
Comment from uk.trustpilot.com
Recently moved home and closest bookmaker is william hill kingswinford, when i asked if you got best odds on singles or multiples i was told "no because theres no competition here" i drove 2 miles to boylesports who do best odds from 8a.m all meetings which is better than william hill online lol cant think why but one punter in william hills and a dozen or more in boylesports YOUR CHELTENHAM BEST ODDS EVERY RACE WITH YOUR SLOGAN "CHELTENHAM DONE PROPER" 🤣🤣🤣🤣 IS SINGLES ONLY! WHATS PROPER ABOUT THAT???? MY ADVICE WILLIAM IS TO START SELLING WHOOPIE CUSHIONS & FART SPRAY CUS YOUR A JOKESHOP MASQUERADING AS A BOOKMAKER!!
DANA
05 March 2025
Comment from reviews.io
They TOOK MY INVESTMENT AND DENIED MY ACCESS TO MY ACCOUNT. SPACETEL-CAPITAL MAKE SURE I GOT IT BACK.


Steven Thorpe
21 March 2025
Comment from uk.trustpilot.com
Proper dodgy, I have told my people that if I ever use my own cash on this scam poker to shoot me with my own gun.
Proper dodgy, I have told my people that if I ever use my own cash on this scam poker to shoot me with my own gun.