William Hill PLAYER REVIEWS(4065)
Kimberly De Ruiter
14 May 2025
Comment from uk.trustpilot.com
Not being able to withdrawal the money that is left in my account. Poor customer service, no help at all. They advised me to use a different pay-out method, but to be able to do that, I have to deposit money from that card first. Delusional to think that I am going to deposit more money if I am not able to get withdrawals sorted. Don’t open up an account here!
William Samuels
14 May 2025
Comment from uk.trustpilot.com
Opened an account online. Made £1,000 deposit and won £12,000 using their vegas app. Live chat very helpful and verification really quick. Payments of deposit and winnings made back to my account super quick (same day).
anis kilani
13 May 2025
Comment from uk.trustpilot.com
I've been a player since 2016, and I would like to share my review of William Hill, dividing it into two main sections.**Sports Betting**In the sports betting section, this bookmaker offers great value odds, excellent cash-out options, and live streaming (which sometimes works depending on your region). They also have various ways to obtain free bets – just check the promotions section. I must credit them for their fast withdrawals; I haven't experienced any issues in that regard; everything works smoothly. The customer service is friendly, and I have no complaints. However...**Casino Section**Under the casino section, referred to as "Vegas," it feels like a dead zone. Since 2016, I've been spinning the reels on various slots, particularly "Age of the Gods," which is from the Playtech provider, in hopes of hitting the jackpot. Yet, I have never encountered the jackpot feature, no matter how much I play. Additionally, all their games lack an autoplay option and do not offer a buy bonus feature, This raises concerns that William Hill is providing low RTP versions of slots. For example, the "Gates of Olympus Super Scatter" slot from the Pragmatic Play provider is set at a 92.05% RTP in other platform you will see 96.50% 94.50%. I can name a few slots where I have not seen any bonus features triggered, regardless of how many times I spin. These include "Blazing Bison™: Gold Blitz Extreme™," "Magnificent Power Bastet," "333 Fat Frogs™ POWER COMBO™," "Spin Spin Sugar," "Sugar Craze Bonanza Multi Chase," and "Bling Bling Penguin: Link & Win." I encourage William Hill to review my play sessions to verify my claims. Another point of concern is the lack of engaging promotions, as well as the poor quantity and quality of loyalty programs. Some areas or regions face restrictions, making it difficult to escalate issues or receive adequate loyalty rewards. However, I must admit that I have had some enjoyable moments and sessions. It wouldn't be fair to overlook the fact that William Hill is an established name in the industry and holds a nostalgic place in my heart for that reason. Despite my criticisms, I find William Hill to be fair, secure, and reliable. In today's market, it's a solid choice.
Paul
13 May 2025
Comment from uk.trustpilot.com
No lie. You've got more chance of someone's dead great grandma, scoring a winning header for England in the World Cup, football final, than getting anything from the daily free drop....... or is it plop? Either way its 💩
Edward Naylor
13 May 2025
Comment from uk.trustpilot.com
Over 350 spins on legacy of the dead it would not give me a bonus round something is off with this company nothing like they were a few years back they have become too greedy.
MARK THRELFALL
12 May 2025
Comment from uk.trustpilot.com
Hi had account with William hill and they closed it down because I won on it was only about 50 pounds also will not tell me why it’s been closed down they are the worst gambling site to deal with avoid at all costs
steven thorpe
12 May 2025
Comment from uk.trustpilot.com
You know I know and I know you know 🤔🤣 checkmate or are you still trying?.Other people see what I'm explaining. You have the ball.... Edit...Beaches are filling up..
S.
11 May 2025
Comment from uk.trustpilot.com
Over 15 years as a customer, finally had enough of their messing about and deleted the account. Share a similar experience to many others posting here, their products are shamelessly rigged, they must be using the same RNG as that guy who won the state lottery multiple times, because there is no way on this earth the same ppl can win on their bingo for years at a time, but anyone who has played their bingo will all say the same, the same ppl win week in week out, we could probably all name those top 20 or so winners they are so regular. As for the slots, it's not like you don't win, and it's not like they don't pay out, they certainly do, but again, they are set to a pattern and since COVID was lifted and bonus buys were banned they entire industry in the UK is now rigged to suit the bookies who have full control of who wins and loses, do not listen to their tripe about the independency of their products, if you look at your past history you will see clear patterns in the peaks and troughs of your wins and loses over the year and so on, it's based entirely on how much you spin with your wins coming at predicable intervals. It's entirely rigged.Customer service?? You are having a laugh, they don't exist, any complaint is met with accusations of bad gambling, and if you are like me and in the green they then accuse you of gaming their system.. the cheek, them, accusing customers of "gaming" on their "gaming" platform. Wherever next?? Planes that fly?? Ppl sending in complaints are pi55img in the wind, think about it, you lose 100% of your deposit on a regular basis, but one lucky punter lost 20% of his deposit and willy hilly was fined 19 million pound sterling for it. Tell me it's not criminal?? I dare you.
steven thorpe
11 May 2025
Comment from uk.trustpilot.com
Exactly what I expected happened again. I go all in with AK against a person 3x raising preflop bet they had QQ and flop A44 turn 8 and yes you guessed it river Q.How is it possible to get eliminated in this manner constantly, the odds of that Q coming out were astounding yet it happens to me very regularly and only on william Hill.Random they claim, they are liars.
Charlie Hewitt
10 May 2025
Comment from uk.trustpilot.com
I went in a William Hill yesterday evening, and i was placing a football bet, and i saw two players playing on the FOBTS, and, i myself have quit playing them a while ago (because they are absolutely GARBAGE these last 18 months at the £2 stake), and this what i witnessed yesterday completely backs up WHY i stopped using them !!!I saw two guys lose £450, one lost £200, and the other £250, i got talking to both lads, and i observed their entire sessions, and i told both guys "they don't pay anymore these machines, it's an automatic hammering now for £300-500 GUARANTEED !!! One guy, i advised him to go Casino nearby, i saw him in there not long after, and thankfully, he took £960 home, which was nice to see 👏👏 My point here is, that the proof is in the pudding, or it certainly is for me, that THESE MACHINES THAT ARE LIKE SKYNET FROM THE TERMINATOR MOVIES DO NOT PAY ANYMORE, AND WILL JUST STEAMROLL EACH AND EVERY PUNTER WHO USES THEM !!! ABSOLUTE FACT !!! CHANCES OF WINNING ARE SEVERELY SLIM TO NONE !!! Your 💯 pissing in the wind now using these piles of shit, go and have a few pints instead, these bookies machines are literally near on impossible to win on now at £2 !!!! Take care ❤️🙏👊
steven thorpe
10 May 2025
Comment from uk.trustpilot.com
Typical 888 behavior /william Hill is owned by 888 poker /888 holdings. They are modern day Robin hoods but don't want to give money to the poor,,, they take it from you and give it to the rich so they basically rob the good of Robin Hood and invented the word robbing hood, robbing hoods, robbing the hoods, robbing everyone in the world in their living room without a bow and arrow.If its always gonna be eg.. AK v AQ.. AA v 44.. 39OS V AA basically whatever cards I get I get beat by the kicker and it doesn't matter if I fold everything and just watch.. I have a 1% at best chance of winning anything because they don't like the truth I told them about 888 poker being rigged..I will be here constantly giving genuine messages to you genuine players about online fixing and corruption.Stay safe u genuine people and the rest of the chancers and bots and employed chat folk reading this message and report to your superiors,, shame on you all.Karma and St Peter work together and if u think life is a game then nobody can help you.
Mark
10 May 2025
Comment from uk.trustpilot.com
Avoid at all costs. Trying to get things done on live chat is an absolute joke and when you finally get hold of a live agent they continually don’t look at what you have written so ask to communicate with another agent and that takes an absolute age so just cut the chat off. Complete and utter waste of time to try and complete something so basic . Go elsewhere and it will be a better choice.
Parez Saman
09 May 2025
Comment from uk.trustpilot.com
Never going to there anymore very rude staff members make you feel uncomfortable i won 1250 pound they refused to pay me with cash And it’s been 4 day’s I’m still waiting it’s so ridiculous not giving cash in the shop I said I want cash they said we don’t have cash I said okay I will go to some where else and they threatened me to call security on me and refused to give me back my receipt
john dutton
09 May 2025
Comment from uk.trustpilot.com
i still wating response of email i sent askin why my pay out has not reached my account normall in your account by next day its been over 3 days now shockin way to treat customers now contacting ibas to help
Cherrie Ward
09 May 2025
Comment from uk.trustpilot.com
Really bad casino never let you win
Itai Madzivadondo
08 May 2025
Comment from uk.trustpilot.com
My experience with William Hill’s customer service has been deeply unsatisfactory regarding a persistent login issue. After dedicating over two hours to their chat support, the team not only failed to resolve the problem but abruptly terminated the session. They inaccurately claimed my account had been restored, yet attempting to log in afterward proved unsuccessful. To add to the frustration, I was unable to reconnect via chat as they had already closed the conversation, leaving the issue unresolved and without further recourse."
steven thorpe
08 May 2025
Comment from uk.trustpilot.com
Please avoid this fixed poker...I was 88i member before they bought William Hill and they banned me from 888 for being truthful then sent me a message saying that they'd bought William Hill and for me to delete my account to which I refused as policy was keeping all existent william Hill customers. Ever since I find it impossible to win on the poker and I know it's them fixing it. I have high IQ and offered to work for them but they thought I was just complaining about the poker etc, basically they jumped the gun and told me information they shouldn't have and now they try desperately to eliminate me no matter what I do with the cards given. I have recorded 2 years of playing without editing video or voiced opinions so it's soon going online for you Al to see.This company is a pack mule pretending to be a beach donkey and the tide is coming in fast.Stay safe you genuine players and watch out for corruption in online poker, I'm starting to take it as if they are bullying me off the site now and will do obviously rigged games so a 5 year old could see it but they get away with it as the gambling commission is basically a chat complaint centre, they can't /won't investigate cheating / collusion /corrupt gaming. Etc I have rang several times and they said we just log the complaints etc..
Suzanne Loughran
08 May 2025
Comment from uk.trustpilot.com
Awful overall all sites seem to run on dead spins most of the month. Maybe if you are lucky you will get a day in the month when they pay out then they will take it back I think it’s your IP address. Everything you win is recorded so when they say every spin is a new spin it isn’t and I think we can all prove that maybe if we all got together with our gaming history we would prove that!!!
robert
08 May 2025
Comment from uk.trustpilot.com
Joined a while ago forgot username and password... changed password went to log in and then get your account is closed so if your this incompetent then your probaly deserving of the bad reviews... your loss
Jamie
08 May 2025
Comment from uk.trustpilot.com
Awful rigged slots every single one just constant dead spins and you never hit any bonuses. Avoid !
Miro
07 May 2025
Comment from uk.trustpilot.com
Having spent one year plus with them.One of the best apps on the market- smooth, well structured, working. Frequent promotions, FS on daily basis. Excellent sports-book. Customer care, money flow both ways- 1st class.Loose slots from time to time. Warning: WH can become addictive :)For people complaining about slots: if at all- play for fun within your budget. It is a paid service, not a business for users. Max wins, pro players making a living on etc.- are fake info or total misconceptions.Best wishes!
A Khan
07 May 2025
Comment from uk.trustpilot.com
Hi I am really upset as a loyal customer of williamhill. My review is based on my online williamhill Vegas slots app. I have been waiting for winnings to be released since FEBRUARY to go into my bank account. I've provided the verification information as requested, stoll not received nothing. Last week I won money again I went to withdraw the winnings and was informed 1to3 days I would receive my winnings, no winnings have still gone into my account. This is not right. Please williamhill I've been waiting over 3 months for my winnings so ive had to come on here to ask for help.
Robert
07 May 2025
Comment from uk.trustpilot.com
Second time playing on line when I start to win the app closes down. Second time today and the only way to contact them is on line with a cyber chat and got nowhere.So twice been ripped off, closing my account.
David Wharton
06 May 2025
Comment from uk.trustpilot.com
Customer service appalling need to be retrained disgusting attitude
chris davies
06 May 2025
Comment from uk.trustpilot.com
restictions on my account for over 7 yrs they should be ashamed the traders you cant contact them they have more sercurity than putin
steven thorpe
05 May 2025
Comment from uk.trustpilot.com
Horrible experience again when you can clearly see it's simulated and cannot beat certain players no matter the cards.You are ridiculously obvious to me as my IQ is much higher than the fixers.I will keep repeating the beach donkeys comments as that fits you perfectly.AVOID THIS POKER.
Dan
05 May 2025
Comment from uk.trustpilot.com
Owe me £1900 for a bet Classic took the bet but now want bank details to pay out Reluctantly supplied these and now ignoring my emails Nearly 3 weeks of waiting and 26 emails Don’t bother ringing the premium rate retail phone number as they don’t know anything and have no facility to put you through to a manager apparently Joke Reported them to IBAS
Ricky Wills
05 May 2025
Comment from uk.trustpilot.com
Was going 2 sign up but won't bother having read your reviews probably just like coral and ladbrokes rigged
Peeved af
05 May 2025
Comment from uk.trustpilot.com
Missed a call from William Hill and upon ringing back, was advised by an auto message to use live chat: They refused to help me with my enquiry. Were incredibly rude. And were frankly, useless. They also kept closing the chat leaving me with no options. I still have no idea what the call was for!
Mick Ohare
05 May 2025
Comment from uk.trustpilot.com
I am just considering my thoughts of WH and because I have not had a definitive answer to why I have been banned from promotions with WH ,I am now thinking about taking these pricks to court ,they can do whatever they please without any reason and then say that they don’t have to tell you why ,well this is definitely playing with my mental being ,it’s driving me mad how they can just ban you and not say why ….still considering my options
peter brennan
04 May 2025
Comment from uk.trustpilot.com
william hill stopped me having promotions had my account for ages years my account has been closed now (by me).
Chris Tatton
03 May 2025
Comment from uk.trustpilot.com
Absolutely horrendous customer service. I spoke to 3 different people including "Support Manager Sky" who lack basic reading comprehension. Had to ask 6 times to close my account and they still haven't completed it correctly. They must surely make a decent profit from their operation - how about spending some money on hiring staff that have the ability to read at at least a Primary 1 level.
bob whiteley
03 May 2025
Comment from uk.trustpilot.com
What a crap site I lost my wallet and all my cards so had to have them all replaced happy to take money off my new cards but want to put with drawl on a card that does not exist and it won't let me change it so £400 plus in limbo can talk to anyone only a robot that can't think thought william Hill were a reputable company
Charlotte Eley
02 May 2025
Comment from uk.trustpilot.com
Promote how they give bonus' and v play stuff and free spins and soon as win some money on spins or bets they limit your account. Don't fall for their lies and promotions. I add real money and not just use my winning money yet still penalised. At least other companies let you have their free bets.
Taner and karolina
02 May 2025
Comment from uk.trustpilot.com
William hill you are all clowns. You can't take the fact I'm in profit a couple of grand so you restricted all promotions and set me a maximum of £1 bet stake. Also patronised me for months before this and tried your best to make it look like I have a issue gambling. The only real issue here is I'm in profit and your upset about it. My account was forced to a closure. Pathetic little gambling firm. Restrict the losing accounts too you discusting money greedy gambling organisation. Rot in hell where you belong.
Peter
02 May 2025
Comment from uk.trustpilot.com
Opted in twice this week £5 bet, £5 free both occasions NEVER had the £5 free bet. There great at putting these things up as a bonus, but not so good at honouring them. Reporting too trades description Act.✅
Mr Attila-norbert Birta
02 May 2025
Comment from uk.trustpilot.com
It is the worst gambling app ever, less then a month to lose £4000 is not normal. I highly recommend to people to not play or download this app ever.
Addo Adams
01 May 2025
Comment from uk.trustpilot.com
I had an old account years ago and the customer service was great. Now it is the worst I have ever encountered. ONLY LIVE CHAT AVAILABLE. No other option and they are overseas obviously and completely useless. I deposited £40 and after 1 game of poker my account was suspended. I contacted live support 3 months ago initially and 8 times since. Every time I have been told I will receive a call from the safer gambling team and after 3 months, still no call and my money is still being held by this poor excuse of a betting company. I've actually given up. Customer service is a beyond a joke. I absolutely hate this company. I'm not the only one having this issue. AVOID AT ALL COSTS. There is much better out there.
Customer ormy
01 May 2025
Comment from uk.trustpilot.com
Been an avid participant in the app and spent considerable money over many years, suddenly they stop free promotions with no explanation, disgusting service
Nigel Jenkins
01 May 2025
Comment from uk.trustpilot.com
Absolute shysters, told me my account was verified & allowed me to make a deposit. Made a bet & won, then without informing me my account was closed because my ID & address confirmation wasn't valid! Wouldn't return the funds until I provided ID, address confirmation & evidence of deposit. Everything I did it wasn't satisfactory, wasn't PDF, JPEG or a clear photo. Took 4 months to get money back & threats of ombudsman etc. Avoid at all costs, they make their own rules but don't abide by them!
Msmadam msmadam
01 May 2025
Comment from uk.trustpilot.com
Rigged slots...stay away
AJK
01 May 2025
Comment from uk.trustpilot.com
The return was 14p from 10 spins, not worth using, you would be need to be clinically insane to waste your money on these slots.
Stujp
30 April 2025
Comment from uk.trustpilot.com
Absolutely rigged to death, they need investigating and closing down. Absolute scumbags
Ben Smith
30 April 2025
Comment from uk.trustpilot.com
Shocking company. Worst betting company around and there are some shockers about.Don't waste your money.
chris davies
30 April 2025
Comment from uk.trustpilot.com
appalling beting team restricions on my account for over many yrs for 3 months of winning so they thought i would take them to the cleaners stay well clear if they had waited they would have all thers money back
Craig
30 April 2025
Comment from uk.trustpilot.com
Don't go on on their slots , their win rate is way lower than advertised, you do not win anywhere near as often as you should and if you do it will be below £5 to whatever you have put in .Even going off statistics the win rate is significantly lower than they advertise ! Factor in the thousands of people playing and betting at one time and their payouts are as low as they can be without attracting lawful attention ! Scam site with scam payouts you won't win and if you do anything you put in after will be eaten on deadspins FACT !
Mick Ohare
29 April 2025
Comment from uk.trustpilot.com
To anyone thinking of opening an account with William hill don’t do it ,they are lying money thief’s ,you top up and they ban you from free promotions even though you have never withdrawn a single penny ,they even say they don’t have to give you a single reason for banning you ,don’t pay their wages with your hard earned money join a different and fair sports betting site
Mrs Annie Ohare
29 April 2025
Comment from uk.trustpilot.com
To anybody thinking about opening a William Hill account DONT ,I have been with them for a while and at first everything was good just havingy daily gamble and getting the odd free spins and playing the bonus drop ,then for no reason I get a message saying I am no longer eligible to play any promotions at all so I contacted customer service to be told I am banned and they don't have to give me any explanation at all so I made a complaint and after a couple of days I have been informed that the decision stands and I can't do a thing about it stating it's a business decision .I have only ever topped up and have never won enough to make any kind of withdrawal so any money only goes to them ,well once I have used my last funds I will no longer be putting anyoney their way and again say DONT join William liar hills
Mr Gittings
29 April 2025
Comment from uk.trustpilot.com
Omg it stated deposit £50 and wager £50 and get 100 free spins yet out of 100 spins I won £2.51 wth why are you scamming people you need closing down.


MARCEL STRANGO
15 May 2025
Comment from uk.trustpilot.com
Very bad website I have the most bad experience in my life yesterday I was about to winning with two teams at football I was winning with the first match I don’t received nothing from the first match just the minuses from £100 how much I put for 4 bet to win so basically one they win is been 6/1 I shout received normal £700 from the first match I received from £100 about £60 so the cash out doesn’t go up he go down then after the second team I received nearly to win I received £26 I have prouve on my phone to dimpnstrate to everyone that this website is a big crap is stilling the money from people not to offer when is about to offer they just talking out easy from £100 quick to £1 and when is about to win no cash out at all very crap department with crap people big fraud they made with me and I need to show to everyone what bunch of people they working there without embarrassing stilling my money from the wining bet trying to find excuses when I talk with them about signal and cash out market big liarersI want to leave the pictures with the prouve of what they did with me but I don’t have this option to leave this two pictures to show how that shit department they don’t leave the cash out to go up after the winning with to teams I shout received couple thousands he’s been 6/1 and 9/1 I received from £100 how much I put £26 cash out stupid website with stupid people who is stilling your money so be very careful with this website you will understand yourself the crap experience with themOpen good eyes with this crap website I just want to inform you to look after your money Thank you
Very bad website I have the most bad experience in my life yesterday I was about to winning with two teams at football I was winning with the first match I don’t received nothing from the first match just the minuses from £100 how much I put for 4 bet to win so basically one they win is been 6/1 I shout received normal £700 from the first match I received from £100 about £60 so the cash out doesn’t go up he go down then after the second team I received nearly to win I received £26 I have prouve on my phone to dimpnstrate to everyone that this website is a big crap is stilling the money from people not to offer when is about to offer they just talking out easy from £100 quick to £1 and when is about to win no cash out at all very crap department with crap people big fraud they made with me and I need to show to everyone what bunch of people they working there without embarrassing stilling my money from the wining bet trying to find excuses when I talk with them about signal and cash out market big liarersI want to leave the pictures with the prouve of what they did with me but I don’t have this option to leave this two pictures to show how that shit department they don’t leave the cash out to go up after the winning with to teams I shout received couple thousands he’s been 6/1 and 9/1 I received from £100 how much I put £26 cash out stupid website with stupid people who is stilling your money so be very careful with this website you will understand yourself the crap experience with themOpen good eyes with this crap website I just want to inform you to look after your money Thank you