William Hill Review

The worst customer service I’ve ever experienced. An issue with their password reset ended after 75mins of webchat. I’m 75 and would have hoped to have a personal means of contact but I was forced to take selfies and speak online to over 5 advisors. I’m still not sure if my account is now closed or the password and email is reset. Terrible terrible service

Reply

Had my account for years but hadn’t really played on the slots for a while put 2 deposits in one night £5 and £10.I ended up winning over £200.and when a requested the withdrawal a was suddenly asked to send proof of address and ID documents to them.Accepted all documents at first then got disconnected from the online chat. Then a had to repeat all this then apparently the security team kept rejecting my proof of address documents which was my MONZO Bank statement to then be told there no longer accept monzo bank statements but there were quick enough to let me deposit my money from a monzo account.Now every document a supply them there keep rejecting and refusing to give me a reason why it’s not Accepted.so this has been going on for over 2 months and still no further forward.Absolute joke can’t even contact them by telephone just online chat

Reply

If could give- I would shocking site lagging freezing crashing unexpected error andvthatscon betting the slots are embarrassing take take take , £300 down on 20p spins upped to £1 spins got feature and pays £5 and before ye come back at me saying it’s rtp generated is bull as my last 6 bonuses were poor 67p 58p 1.20p 89p 40p and 5.20p on £1 spin, all casino and betting sites are thieves.

Reply

Con artist Signed up to site placed a £10 bet the bet settled and I never received the free best.They said theres nothing they could do because I never used promo code. They never give me a promo code to start of with

Reply

Went in for the first time as I used to use online apps. Tried to place a double, the woman told me I couldn’t, but failed to mention you can use a machine located in the shop to do this. I asked another question, I seriously thought she was trying to help me as she picked up a tablet and started to scroll through something. A minute later she looked up at me, still standing there, and said ‘yes’?I told her I thought she was helping me with my question, to which she said ‘no’.Then back to the tablet. So bad it nearly made me laugh!Anyway, my bet came in, I went to another branch to claim it, and lo and behold she has placed it wrong somehow and it’s unable to be claimed for some reason, even though it’s a winner. I’ve thrown it away as can’t be bothered with the hassle any more.Terrible customer service from someone who clearly can’t be bothered being there.Thanks

Reply

I have a account good account but log in very poor , I have contacted Customer Service and no one wants to help me , So I keep getting Promotions but cant use them because i cant get into account ,

Reply

havent been on my account for months and forgot i still had a small balance , however when trying to withdraw it wants to transfer my money to the payment method i used unfortunately i cannot because the bank account was closed due to my card been lost ,and before i can use another card the payment card which i originally used my William hills account must be zero balance absolute scam, also it shows on my account that the cancelled card i used was still showing active , what’s more worrying is that also on my account my new banking details was there and i don’t even remember adding them ?? so basically until they allow you to lose all your money you cant edit or change your withdrawal methods

Reply

They are not paying my withdrawal for now 6 weeks i called and chat online only thing they saying still processing and refusing to pay my withdrawal ovoid all cost!!!!!!!!

Reply

You are so ridiculously rigged it’s impossible to believe you get away with it.Robbing people at home with you’re fixed simulated poker.Horrible scammers CARD CHEATS.

Reply

Recently moved home and closest bookmaker is william hill kingswinford, when i asked if you got best odds on singles or multiples i was told “no because theres no competition here” i drove 2 miles to boylesports who do best odds from 8a.m all meetings which is better than william hill online lol cant think why but one punter in william hills and a dozen or more in boylesports YOUR CHELTENHAM BEST ODDS EVERY RACE WITH YOUR SLOGAN “CHELTENHAM DONE PROPER” 🤣🤣🤣🤣 IS SINGLES ONLY! WHATS PROPER ABOUT THAT???? MY ADVICE WILLIAM IS TO START SELLING WHOOPIE CUSHIONS & FART SPRAY CUS YOUR A JOKESHOP MASQUERADING AS A BOOKMAKER!!

Reply

No best odds, very few extra places on horses, no bonus on lucky 15s etc and their fixed odds betting terminals are definitely fixed, Awful mickey mouse company

Reply

They lost my deposit over month ago and I have still not received it back even thought they have confirmed me weeks ago that they are infact in possession of the deposit I made. I am fully verified on this casino and they still steal my money by “missing my deposit”. DO NOT PLAY HERE. THEY ARE THIEVES AND THEY WILL STEAL YOUR MONEY. I NEVER EVEN GOT TO PLAY WITH MY DEPOSIT.

Reply

Obviously my opponent wins on a A2 off suit with a flop of 345 turn 10 river A and my suited 56 gets K/O because it’s random 🤣™️ spin me another..I invented most blags and lies in the 90s now it’s just embarrassing for me to be associated with ridiculous poker apps like this when my compass knows which way south is…78… Sausage fingers

Reply

Absolutely disgusting robbing site every penny you put on a game is robbed never get any wins and no chance of a bonus it never comes and games malfunction every few seconds so it’s impossible to play I lost £600 to this site last month it is such an unfair site with 0 chance of winning anything more than your deposit stay well away

Reply

Literally how is this company still in business they are the most UNETHICAL company I have ever come across playing blackjack and make a CLEAR missclick every other site would ask “are you sure” i no this is have played many others no not william hill they have 0 ethics 0 morals completely avoid! Customer support absolutely usless

Reply

CASHOUTS BROKEN SHOCKINGI bet every day and in over a year I have not been given 1 cash out offer always saying unavailable on darts or football and when I complain all they say is we cannot do nothing as it is a 3rd party that deals with it when I’m clearly telling them it must be broken Oh well I now will be moving to bet365 much better

Reply

Just because someone doesnt want to use their service anymore they block them from all other providers. Poor customer service, no one wants to give answers to queries, just close the chat. Been with other providers for 15+ years, used William Hill for a couple of months and they have closed down all betting accounts and added to gamprotect list because i asked them to close my william hill acount and they refused repeatedly. I asked for the closure due to the poor sub standard customer service i received when enquiry in the chat about a promo i was no longer eligible for. When no answer was given, and the chat was repeatedly closed before i could ask them to elaborate on their copy and pasted message, i requested my account be closed and they remove my details, they refused. Eventually i thought this was resolved, only to find out they have added me to gamprotect and blocked me using any other gambling site. I have depression and anxiety which i stated to them, i believe this is discrimination due to my disability. I have never shown “worrying gambling behvaiour” and gamble only when and what i can afford to lose and only as a recreation activity and to help with social isolation. A company claiming to care about the welfare of the people who use its service, this does not show that. This shows a money hungry company who only want you to gamble if its through them, and they will stop you from gambling elsewhere if you try.

Reply

Haven’t left a review for a while and they know day by day when I haven’t and the cards I get beat by get more ridiculous by the day.It’s constantly rigged and I only play to leave reviews.

Reply

Awful, It’s a complete scam, has the features ready to pop on 10p a spin and you have have to spend atleast £30 to trigger them and you don’t even win money you put in back. Just william hill scamming customers to make sure they get their money back. £530 down since opening account and the most I’ve ever won is £30. Save your money and stay away from these complete scammers.

Reply

ALL OF THE CASINO GAMES ARE COMPLETELY RIGGED…..!FREE SPINS NEVER DROP….EVER….!COMPLETE SCAM SITE…..!BEWARE AND AVOID….

Reply

Withdrawal via faster payment stuck on processing. Contacted customer support every day, told the same thing. Payment team is looking into it. Support manager dane gave me personal assurance, to no avail. Every day same thing via chat, the only way it seems you can get in touch. So many 1 star reviews. Like others been with them years, but after i eventually get my withdrawal that is it. Use this site at your peril. All good till something goes wrong.

Reply

Absolute shit show of a gaming site wasted 100s dead spin after dead spin it won’t let me play the bonus drop saying I’m not eligible don’t know why I’mNot your just thieves how you haven’t been shut down I’ll never know okease don’t waste your money on these crooks!!!!!

Reply

Rigged scammers no wins just pure robbery put limits on account and don’t tell people so is slow glitching so is the website such a poor quality and poor customer service suspicious casino will rob you blind

Reply

Well read the reviews, didn’t think WH would have bad reviews being a famous but unfortunately there like must of the other online bookies with offers, there’s one boost a day, which is less then a new site I’ve found, clue there orange and fly planes likewise got a email taking offer away, well bye then, gambling commission should clamp down on them!

Reply

Do not give your personal information out to “their customer service team” your information is being sold and used for fraud. They are asking for information from already verified accounts. Close your account and report this to your local police department.

Reply

Used for years with no issue until recently Every single time I deposit now it waits until it has my money then blocks me from placing bets or making withdrawal and so I have to contact customer services every single time This is where it gets really bad as the only option is to use the online chat and they just ignore your issues or refuse to answer simple questions or help then they end the chat so have to start whole process over again Avoid these now as whatever changes they have applied is ALL negative

Reply

1st time ever had to contact CS, last time and account closed,why? My account is verified years ago i had an old debit card on there owing to the local branch closure of the bank I moved accounts and forgot to delete the card,I only had a small win under 100 pounds well under and when I tried to withdraw it split the money to the old card and new one.The online chat does not allow bigger Font so it was impossible to follow the chat and the automated service was just doing the same thing over and oversent off an email instead and no reply, finally got the online chat to work 1st person put me over to another person.. went straight into details of all cards and ID. The account was verified years ago it was utterly useless and pointless. The site alone is clunky and so dated, its a total shambles will never use them again, for such a large company that website is an utter disgrace.

Reply

!!! WARNING: DO NOT USE WILLIAM HILL !!!1) I opened my account in October 2024, using their advertised sign up offer.2) I deposited £10, and after 2 bets, ended up with a balance of £25.3) My account then randomly gets PERMANENTLY banned, for reasons unknown (and won’t be explained by them).4) They are still to this day (4 months later at the point of posting this review), holding my £25 to ransom for random degrading photos (a selfie of me holding a bill, then a selfie of me holding my William Hill username on a piece of paper, etc). Every time I send them a photo they come up with another random photo that they want.They are literally robbing me of my £25.I’ve quoted The Gambling Commission below to them, but they just ignore any line of questioning and send standard template replies just insisting on more photos…”A customer request to withdraw funds must not result in a requirement for additional information to be supplied as a condition of withdrawal, if the operator could have reasonably requested that information earlier.”I’ve also asked them what crime I am suspected of committing, and they ignore me, just repeatably asking for more photos.What sort of crime involves making £15 profit? They literally have selfies of me and my ID’s, what sort of master criminal hands over their ID, etc?? Their conduct does not make any sense, other than a way for them to rob us of our money.As I said in my last reply to them, I could walk into any of their high street betting shops and spend and win/lose as much as I like, without any of this corruption, or being treated like a criminal.I am now taking this further with IBAS and The Gambling Commission.I will keep this review updated as the case continues.I will stress this again…!!! WARNING: DO NOT USE WILLIAM HILL !!!

Reply

After being a loyal customer for many years I am truly disgusted at William Hill for their appalling customer service. Shameful.

Reply

rotten experience online dealing with the auto help chat agents just rudely end chats, made a complaint howevr i doubt it was logged, again for the third time while speaking to an agent as i was typing they just end the chat..complete joke of a customer service team, ive never really won on there vagus to tell the truth anyways much better experiences else where to be fair..

Reply

Used them for years and it’s only been the past couple years they’ve started randomly locking my account from promotions, and when asked about why they never give a decent answer. Never good communication and bad site to use. Only good thing to take from this site is that they don’t delay your withdrawals (if you get any). 1/10 wouldn’t recommend sick of them going to be closing my account soon.

Reply

Promos and spins each weekend in Feb is better seeing as my promos were stopped, makes a difference so better review for that.

Reply

This site is scam I believe they do popusely game with the odd and also screen freeze and when u try to bed all the odd are getting same something is strange with this doggy site soon I believe they will be bankruptcy and will not pay any winnings to the coustemers

Reply

this site is a joke i lost 350 pounds i only had a bonus with a payment of 0 i deleted my account from here don’t play here

Reply

Loving the new stellar gold game🪙👍🏽, thank you for the little win that kept me playing. Please I love to play cleopatra, can you increase the scatter comimg out and also the payout or random bonuses that flash up on any spin as they so on all other sites. I enjoy this game and you can win a good amount an as low as a 5p spin bit iv never had nothing on playing on WH and because of this I tend to play on other sites as that’s a game i enjoy, also on big bass vegas when the scatter comes the men never arrive possibly twice in 15 free spins or they come with no money so empty spin really. Also iv not had the bonus drop now for week, not sure why this promotion was taken from me. i did send an email but never had a responce some weeks ago. Loving the free spins that have been given lately and they have not been as empty as previous spins. If your site continues to play as it is I will visit more often. Thanks WH.

Reply

Wow 1.3 rating I think sums up these weirdo’s to be honest absolutely the most god awful shocking despicable website I have ever played on in my life! And that is saying something! Out of the hundreds of casino websites I have played on william hill tops it for the worst out of them all should be rated 0 stars blood sucking leeches who are incapable of paying out anything or playing fair they wouldn’t know the meaning of the words fair chance if it smacked them in the face! Charlatans and thieves that’s what william hill are!! You need to be closed down and put out of business robbing millions of people!! You need to be looked into by the gambling commission and shut down permanently!!! Anyone who reads these reviews honestly now do not spend a penny on there crap rubbish website who just steals your money fair chance? No chance with this website dont say you haven’t been warned!

Reply

Absolutely crap. Games NEVER pay more than about £2

Reply

Don’t waste your timeIf you ever win a bet they’ll suspend your account and ask for so much documentation you’ll lose the will to live, never should you have to hand over personal and private information like bank statements, miss the days when you could place a bet and lose or win, now you lose even if you win

Reply

Yet again my finger aches wasting my time typing how fixed william Hill poker is.I will come up with a slogan and start graffiti like Banksy does.See uf I make as many millions from nonsense like everyone else these days.Wierd world and no stops for other planets anywhere.

Reply

Can believe that still not winning after 4 months 600 pond not one even 9 pound is it allowed I did not won fro. Last year nothing you are all game hacked SCAM SCAM SCAM SCAM ONE DAY YOU PAY BACK ALL THE MONEY TO PEOPLE BECAUSE I HAD PLAYD OTHER ONES AND ONLY PUT 10 POUND WON 80 QUID SO HAS TO NE SOMETHING WRONG

Reply

Scammers , utter scammers reported to gambling commission and ombudsman , football leauges exposed to there all working together to scam money I understand not every1 can win but surly they know , and determine results fixtures horrible. Scumbags. Nothings fair anymore I give up.made to think you’ll win when u won’t

Reply

Hills made an error which resulted in me being out of pocket. They admitted the error was theirs but flatly refused my request to refund my losses (only a few quid) as an acknowledgement of fault. I’ve been a loyal customer for 40 years but yet this company shows UTTER DISDAIN TOWARDS CUSTOMERS. They used to be good but theyve fallen a long, long way from grace now.

Reply

I’ve played everywhere and william hill is by far the best 👍

Reply

So now they’ve completely closed my account so they check that I’mGambling safety hahahaha I’ve never seen or heard anything like this before is a complete scandalous company who pick on there customers when they choose and feel like it . Customer service is full of clowns the games are completely rigged stay well clear of William hill ! You been warned

Reply

I don’t know whats.going on with this site but it’s obviously not paying out on the slots I have put 100s in and got nothing back it needs looking into other slots on others sites all pay out somthing I knkw its gambling and you lose you come on these slots on william hill have to be rigged to pay nothing really do hope they turn there slots on to pay out and make everyone they have ripped of happy y have to keep playing there slots because you feel robbed and just want sowing back

Reply

They promote safe gambling. A few years back I had a bit of a gambling problem and the site gave me loads of free spins etc etc. in the last year or so I have a small bet here and there on like big occasions and I use the site for free spins etc in between. Now that I am spending loads less they have closed my account. 😆😆😆When the betting stops it stops. Deleted the app and will go elsewhere.

Reply

So today woke up to my account being suspended again for noReason what so ever they also stop certain games fromLoading up I used to win on several games on several occasions but since I’ve won they restricted me from playing certain games and surprise surprise it’s the games that you win from they will do everything in there power to stop you winning they even block u from certain games promotions etc etc it’s less money and free spins to Hand out for them

Reply

Do not ever play this ridiculously fixed poker.I’m playing cash poker and I cannot believe how much you get away with robbery from people’s homes….Shame don’t bother u…

Reply

They offer a safer gambling service which is good. The problem I’ve experienced is by using the timeout facility they recently stopped me making any deposits. They’ve now put me on a small weekly limit. It’s a service designed for you to control your betting but if utilised it’s seen by them has a problem

Reply

January and Febuary this year the slots have been dead worse than usual.

Reply