William Hill PLAYER REVIEWS(4065)
dcmprince
04 June 2025
Comment from uk.trustpilot.com
This is 100% a scam app, It lets you win bonuses and features right up till you reach Max bonus, then nothing.... I played £800 at 50p a spin on the pig game and hit a few bonuses, till I filled all 4 bags then I lost all £800 and NOT ONE BONUS PROCCED after that, and highest win was £5 - £8 max once I filled all 4 bags, Also the star Bonus gave me 4/5 stars within the fist £20 then NOTHING...... I understand its gambling but to go well over 1600 spins and NO FEATURE is a JOKE, and im 100% Sure its a scam, they let you win up to the point on the top bonus, but once it maxes out... NOTHING!!!!!!
Marcel Strango
04 June 2025
Comment from uk.trustpilot.com
Very stupid website with very stupid department I hope everyone they gonna understand in one day i use to play here many times today I find out that I cannot use to deposit the money anymore today 04/06/2025 till 13/11/2025 they use your money when you lousse till they felling that person is playng with big amount and they scared to don't louse from them profit what they do they block you out to play again in half year nearly they are bunch of stupid department very big crap website with very huge stupid department togheter with them manager for me is been crap experience and be careful with this website is much better website then this they loking just them to win when you have the opportunity to win money you have all the teams that you choice winning and they don't raising the cash out till the end of the match in one day I win with one bet I shout received couple thousand and the bet is staying the same with less then £100 how much i put for that bet is better gambling website than this crap william hill so just stay ahead of this crap website you will understand when they start to coordinate your amount of money very bad website and crap department
Shell Wheeler
03 June 2025
Comment from uk.trustpilot.com
Deposited my £10 didn't get my deposit bonus and unable to play free games comes up not eligible but didn't state anywhere not even email reason why. So made complaint said reason is my account restricted and have to send proof of I.d but wasn't restricted when accepted my deposit and took my money and I don't have photo I.d to upload and my bills are paperless so how can I send a picture of them? Plus with all I.d fraud who heck is gonna send that online also I paid with my visa card which is in my name and my registered address so why hell do I need to send my sensitive info after finally getting through to someone got cut off before could even tell them the situation give William hill a miss if I was you
steven edwards
02 June 2025
Comment from uk.trustpilot.com
Used to be a decent site but for the past year or so it's been nothing but a money grabbing joke! Recently (2/6/25) I went on a new game, deposited £20 and didn't get any bonuses whatsoever! When you do finally get one you're lucky if you win a fiver back! I know gambling is a game of chance but this is just a joke! The win percentage is a massive lie and they need investigating because they're making a hell of a lot of money by lying and cheating!!!
Danny Boak
02 June 2025
Comment from uk.trustpilot.com
Well these bunch of penis not only will they not pay her withdrawal they even started to intimidate her they took all her deposits this week and because she put a compliant in the other day and she won some money they asked her for her ID they told her they can pull it anytime. they knew she didn’t have any when she signed they did it electronically so they are refusing to pay her and all night they and was engorging her making her feel uncomfortable telling her they will shut her account and hold the withdrawal I think it’s disgusting stay away they are robbing penis what need looking into of the gambling commission code 17 states you cannot ask for verification whilst a withdrawal is pending you can do it electronically again but the complaint hurts Zain and pj the same two the complaint was about might even walk to William hill in the morning stage a protest I will be asking for helpers in the morning
Lee heaney
02 June 2025
Comment from uk.trustpilot.com
I seen that they have really bad review like 1 star but honestly i dont know what all the fuss is about, i have enjoyed my time on it and never had a problem, theres just a couple things that i think need looked at nothing major
peruda hudson
01 June 2025
Comment from uk.trustpilot.com
in a hills shop near where i live, a guy was having a good day.. won a few k and the managers said if he carries on we will have to bar him... this is the type of cretins punters have to put up with.
Steven lee Atkinson
01 June 2025
Comment from uk.trustpilot.com
William hill has done it again I love William Hill app its the best out of the betfred and ladbrokes by miles last month 9 got 5 free spins and I was feeling a bit down at the time losing on my lotto betts but these 5 spins turned in to a nice £45 but that's not all people i just got 10 free spins of William Hill again and ive just won £47 o my god ladbrokes app is a greedy app it has this daft free spins and its always no win better luck next time or 3 spins and ya never win more than £2 lol betfred app gives you nothing William Hill actually says on my app betting done properly it's the best app out of them all I go to the betting shops also much better than ladbrokes I would recommend William Hill people the first choice don't get ladbrokes or betfred they don't like paying out William Hill give a bit back or well give me a lot back the free spins on William Hill are legendary 👌 trust me im so happy now so I had to leave a 5 star review for William Hill thanks guys yous are the best out there number 1
Stephen
01 June 2025
Comment from uk.trustpilot.com
Looked at prices and went to a william hill shop to back a 9/1 shot only to be offered 4/1 according to the screen, it was 8/1 at hills online, the horse was 4/1'when the betting opened yesterday and had drifted to 8s and 9s industry wide but the shop still offers you 4/1 went to boylesports and got 8/1
Tim Rusbatch
31 May 2025
Comment from uk.trustpilot.com
Just do not trust this company!!! Horrendous !!
Steve B.
31 May 2025
Comment from uk.trustpilot.com
Another day of the WH scam. Over £50 staked and they have the cheek to say £5.30 is a SUPER WIN from a bonus feature! It seems they are trying to claw in as much money as possible before they get shut down. Scam artists
Michael dunne
30 May 2025
Comment from uk.trustpilot.com
Don’t deserve a star absolute robbery what they do how much money do they steal from people per day my words are robbing thieving bastards and anyone who works for them should be ashamed god help them if I end up in Latvia I will go nuts on those warehouses it’s been going on for months now not just one day which they want you to say
Miriam
30 May 2025
Comment from uk.trustpilot.com
I've always rated William hill high on the tier of fairness however, recently I've noticed a few things that make me question what is going on with them. When betting when I go to put a number on roulette which ends up winning,they stop it from being registered, and I've notic d it a few times with screen shots. Then on top of that,the slots are taking at least 8 times playing money after money then you win 14p. Either they are going into liquidation or the chief has changed and the website isn't running with fairness anymore. Also winners ,example roulette ,Hamish Hamish Hamish and it's ridiculous amounts like £50,000 every spin ! The minimum bet for extreme has gone from 20p to £1 . I am 100% convinced that something is going on and they are clawing back money or making extraordinary amounts of money,forums every single person I've spoken to is expecting the exact same thing. It looks like it's changed to a point , any win will never happen unless it's 20p for every £500 you plow in. So unfortunately my loyalty to WH is at this point gone. What a shame ,the enjoyment of the site that I've experienced for years has gone.
zen zone
30 May 2025
Comment from uk.trustpilot.com
The worst online casino. Greedy greedy greedy.
Consumer
29 May 2025
Comment from uk.trustpilot.com
I placed a bet worth around £25. Then they banned me for “business reasons” and refused to pay back my initial stake which is theft. I contacted them and tried to verify my identity but they refused to accept my ID. So to summarise, William Hill are thieves who pray on people to steal their money unlawfully.
Steve B.
29 May 2025
Comment from uk.trustpilot.com
Another gambling company that needs to be investigated. Always claim RNG and RTP so must just be a coincidence that I always get the same results, as do 99.9% of the people leaving reviews apparently. Completely random tho and RTP is always around 90%. More like -1000000% in my case. It’s basically daylight robbery aka theft
David Merry
29 May 2025
Comment from uk.trustpilot.com
Literally cannot win a thing at william hill no bonuses no free spins just constant losses and iv had my account since 2008 and never won anything
Aimee
28 May 2025
Comment from uk.trustpilot.com
The chat bot is useless. You cannot get through to anyone real so problems go unsolved. I emailed a query to the shop team who then redirected me back to the chatbot, so again useless. I was then given £5GBP credit as a sorry for the inconvenience, to then find an hour later I received another email saying my account had been closed down!
Carl Higgins
28 May 2025
Comment from uk.trustpilot.com
Fixed slots, fixed games and without doubt the worst odds offered on the betting market. I didn't even need to write this review. Their review score speaks for itself.
steven thorpe
27 May 2025
Comment from uk.trustpilot.com
Rigged to the hilt.Absolutely Ridonkeylass.Stupidity seems clever on this poker surprise.It's fixed. Rigged. Simulated.
Tim Rusbatch
27 May 2025
Comment from uk.trustpilot.com
No surprised to see such terrible reviews! Joined up bet £10 in order to recieve £60 in free bets and now asking for passport etc! AND SAYING I'm not eligible!?!?!? What a bunch this lot are. Please please DO NOT SET ANY ACCOUNT UP WITH WILLIAM HILL!
C
27 May 2025
Comment from uk.trustpilot.com
Don't allow withdraws. I'm in a "8 week holding pattern" and unable to speak with anyone alive, just automated live chat. They are holding my balance and I've had to raise complaint to IBAS. Don't trust this brand anymore. At this stage I am just getting random emails and it's over a week with no sign of funds. NB this is a verified account. Case Ref no: 250525-001031
Martin
26 May 2025
Comment from uk.trustpilot.com
I cashed out early over £1800.00 on SSBT machine at one of the local retail shops and my slip got locked and any branch is refusing to pay out saying I need to contact their customer service team and they have to investigate etc. I have emailed all neccessry information and called them numerous times and they still saying it is being looked into....now this is the 10th day without answer or resolution....Further more I have been told by staff not to come in back to the branch...feels like I have been treated like criminal...by doing nothing wrong.When I lost money ,noone cared and suddenly when they have to pay out fraction it is a big fuss.... Appalling company and service....sounds like only option is now to go through small claims court and get baillifs out....
steven thorpe
26 May 2025
Comment from uk.trustpilot.com
Zero stars. I know you are fixing my account and I'm calling you out on it.I'm semi pro and played this nonsense just because you banned me from 888 for being truthful just before you bought William Hill.Ever since I cannot win more than once or twice a week on the freerolls and you excluded me from the promotions I had the privilege of, I must scare you and that makes it all true.You are fixing accounts and other people can see it. My username on Billy Hill is waleoilbeefhookd so those of you whom always preflop raise my big blinds every time it's my blind can also see I'm playing cautious with the rubbish you simulated me and the more people that keep reading my comments will definitely lose you custom.I repeat again people, try pokerking/poker king pro, you will be surprised how the card you expect to follow averages works perfectly on poker king but NOT on any poker for real money.Play for a hour or so and you can see clearly the difference how supposed R. N. Gs can be and are manipulated to suit the casinos, especially if they have a personal vendetta against you... BEACH. DONKEYS.
mr glamper
25 May 2025
Comment from uk.trustpilot.com
Not for the 1st time William hill an rip off Britain, shrug it off because it's small, I win a bit but there to thick to work it out or blame the computer or system, my bet bet was Everton plus 42 points handicap plus 48 points which they said totally equally 90 points, correct beats Liverpool 84, they told me Liverpool had 93 points, work that out? Lies an fraud, after speaking to the 2nd bot they'll look in to it , don't bother liars I'll cancel account, printable
Suki Bianca
25 May 2025
Comment from uk.trustpilot.com
Used to be really good. Once you become a long standing customer, theres nothing left for you. Nothing ever triggers, no pay outs. Just deposit, deposit, deposit, loose, loose, loose.Loads of empty spins and tbh, I will be deactivating my account now. New players, go ahead! If your looking for somewhere to play long term - beware.
Grant Currie
25 May 2025
Comment from uk.trustpilot.com
Absolutely garbage site with worst payout rates I’ve ever seen! £20 deposited, played 777 strike, gone in less than 15 minutes with a high win of 60p from 20p spins…avoid this site if you’re looking for an enjoyable experience, nothing random about William Hill.
did he just say that
24 May 2025
Comment from uk.trustpilot.com
How much interest does Hill make on winnings kept for 5 days on Visa card before paying customers.Very odd how it doesn't take 5 days to clear when you deposit funds.
Louise Collins
23 May 2025
Comment from uk.trustpilot.com
It’s total con won’t allow you to change your bets before it starts spinning so it takes your money straight away. Total con and customer service were useless and slow.
Tomasz
23 May 2025
Comment from uk.trustpilot.com
The Wrorst platform ever Spend 3k and zero win typical SCAM do not trust them THIEVES
Jak Campbell
23 May 2025
Comment from uk.trustpilot.com
Their promotions are an absolute joke, the bonus drop which triples on a Friday, all you get is 3 scratches on the hot joker, every single time guaranteed and then you are very very lucky to win 20 pence, their promotion of this is an absolute joke to the stage it is not worth even playing
Mr Trevor Hall
23 May 2025
Comment from uk.trustpilot.com
Had a bigish win and the process to do anything is impossible,unless it's to spend money .The chat agents are rude and unhelpful .Even after jumping through hoops it still taken 14 days to withdraw .The ask for bank card pictures ,bank statements etc in the unsecured chat with the promise of deleting it after .I've started the process of removing me from their accounts .When I tried to upload a pdf their chat system wouldn't allow it ,only accepting screenshots as an option and they don't accept that .And the agents said there are no other options and its up to me to remedy their chats options .Glad to be rid of them
Mark Cragg
23 May 2025
Comment from uk.trustpilot.com
I won a placepot and they said it had lost even when I produced evidence that they were paying an extra place in the 15.17 race at Haydock. 5 hours I spent trying with two different people in the chat box trying to get my money back and when I said I had a headache from the stress of it, they started questioning my decision making. Absolutely shocking customer service. Under any circumstances, do not go with them!
Simon Borges
22 May 2025
Comment from uk.trustpilot.com
I received a message today from William Hill to say they have reviewed my account and because I haven't lost enough money they are no longer allowing me to have access to any of their promotions. That speaks words in terms of their safe gambling policy.
Edward Naylor
22 May 2025
Comment from uk.trustpilot.com
v play is a scam always 30p
JASON MCCREADY
21 May 2025
Comment from uk.trustpilot.com
Plainly poor site. Take, take, take. The next take will be the UK government hitting these sort of sites real hard and it won’t come a second to soon. The swindling gravy train is coming to an end.
D-Rose
20 May 2025
Comment from uk.trustpilot.com
Live chat doesn't work for me since months ago.My case 241112-001748 still hasn't been resolved and this case was opened previous year.It's about the refund of my losses while William Hill illegally operated in the Netherlands.
James Dunne
20 May 2025
Comment from uk.trustpilot.com
I must be owed at least 40 free spins on a game called treasure of kilaleau that won't load on my computer, my tablet or my phone, funny enough every other game I have no issues getting them to load
Lesley Finn
19 May 2025
Comment from uk.trustpilot.com
Not even worth 1 star!!! Absolutely rubbish site take take take and nothing back !! Over 200 put in with nothing back rigged site STAY AWAY FROM THEM
Mr Leckey
19 May 2025
Comment from uk.trustpilot.com
A site that will do anything to take money from you. They know your in Gamstop and still allow you to play lol
Cmonar
18 May 2025
Comment from uk.trustpilot.com
This is the worst online casino I have ever played on. I am ok with losing money when I gamble but there is something different about William Hill. Mind you I’m playing 20p stake so nothing crazy. Also the daily bonus drop used to be good and you’d win most days - now they have changed it and I have had “better luck next time” for 3 weeks straight!!!!! Then on a Friday you get a x3 for the bonus drop, but they are crafty and have now changed it to scratch cards. Ridiculous. Then they have made a new Vplay but once you finally wager whatever the amount is - you get 30p most times. This site is a joke compared to others. I’d recommend the group with Ladbrokes, PartyCasino, Coral etc, or the DoubleBubble group or finally AllBritishCasino is the best IMO. AVOID WILLIAM HILL unless you want to lose 99.9% of the time.
steven thorpe
18 May 2025
Comment from uk.trustpilot.com
Always rigged.I've noticed william Hill, Ladbrokes and partypoker are using the same R. N. G.Try playing pokerking/poker king pro, it's free to play and you get free chips daily and you can talk to the other people at the table.Play it for a hour or two and you will see that R. N. Gs are all rigged.That impossible card that always beats you never happens on poker king or if it does its rarely.Play and you will notice probably within the first half hour or so.
El Guapo
17 May 2025
Comment from uk.trustpilot.com
They allowed me to sign up and place a bet. Then they suspended my account.The chatbot on the app didn't work. It gave me a link to use it on the browser instead but that needed me to sign in, which I couldn't do because they had suspended my account.I then Google searched my way to find another chat bot, which then transferred me to an agent.I need to upload some documents, "quick and easy" the agent said.They wanted a picture of my photo ID (back and front), my username handwritten on a piece of paper (why?), a bank statement as proof of address and proof that I owned the account where the deposit came from.The last one was explained in a confusing way, a screenshot of a particular part of my Google wallet, showing my bank details.I said that it doesn't seem so "quick and easy" to me and is in fact a massive hassle.The response was faux empathy and a cut and paste of the related part of the T & Cs.So yeah, I won't be using William Hill, and I will discourage anyone else from using them as well.
James Kay
16 May 2025
Comment from uk.trustpilot.com
Awful experience. Scammers! I opened an account and it was all confirmed. I deposited £10 into my account. Did 3 spins on a game and then my account was closed. They now won’t refund me without sending an absurd amount of documents of proof. I assume they ask for all this proof in hope people can’t be bothered to do it so they can keep people’s money. I simply wanted a refund out of principle. They are very quick to take your money. If they need extra proof it should come before you’re allowed to deposit any money.
Ella Stott
16 May 2025
Comment from uk.trustpilot.com
Awful customer service. Will close your account for no reason and keep your money unless you hand write personal information. Very quick to take your money with no verification but then close your account and hold your money unless you send 5 documents of personal details
joanne wadham
16 May 2025
Comment from uk.trustpilot.com
Enjoyed playing william hills for years, I have my limits set, used to get some great free spins but since it's changed to that daily drop boost it's terrible and feels fixed. That last 4-6 weeks I've won x3 scratchcards. I no it's never gonna let u win big but not even 10pGo back to the old way please
steven thorpe
16 May 2025
Comment from uk.trustpilot.com
Constantly ridiculous. Daily.The worst.
Mr Gittings
15 May 2025
Comment from uk.trustpilot.com
How the hell do you spin 50p a spin and spend 10 pound and get 30p back how are you still trading wth.
Tim Turner
15 May 2025
Comment from uk.trustpilot.com
Make sure you take a screenshot of any promotions they offer. Offer 10% free bet on in play losses then decided to take it away after making multiple bets. Unhelpful chat trying to resolve the query


Melissa Nicholas
04 June 2025
Comment from uk.trustpilot.com
Played, didn’t accept the free spins. Won £275 and cashed out no issues! :)
Played, didn’t accept the free spins. Won £275 and cashed out no issues! 🙂