William Hill Review

My experience with William Hill’s customer service has been deeply unsatisfactory regarding a persistent login issue. After dedicating over two hours to their chat support, the team not only failed to resolve the problem but abruptly terminated the session. They inaccurately claimed my account had been restored, yet attempting to log in afterward proved unsuccessful. To add to the frustration, I was unable to reconnect via chat as they had already closed the conversation, leaving the issue unresolved and without further recourse.”

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Please avoid this fixed poker…I was 88i member before they bought William Hill and they banned me from 888 for being truthful then sent me a message saying that they’d bought William Hill and for me to delete my account to which I refused as policy was keeping all existent william Hill customers. Ever since I find it impossible to win on the poker and I know it’s them fixing it. I have high IQ and offered to work for them but they thought I was just complaining about the poker etc, basically they jumped the gun and told me information they shouldn’t have and now they try desperately to eliminate me no matter what I do with the cards given. I have recorded 2 years of playing without editing video or voiced opinions so it’s soon going online for you Al to see.This company is a pack mule pretending to be a beach donkey and the tide is coming in fast.Stay safe you genuine players and watch out for corruption in online poker, I’m starting to take it as if they are bullying me off the site now and will do obviously rigged games so a 5 year old could see it but they get away with it as the gambling commission is basically a chat complaint centre, they can’t /won’t investigate cheating / collusion /corrupt gaming. Etc I have rang several times and they said we just log the complaints etc..

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Awful overall all sites seem to run on dead spins most of the month. Maybe if you are lucky you will get a day in the month when they pay out then they will take it back I think it’s your IP address. Everything you win is recorded so when they say every spin is a new spin it isn’t and I think we can all prove that maybe if we all got together with our gaming history we would prove that!!!

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Joined a while ago forgot username and password… changed password went to log in and then get your account is closed so if your this incompetent then your probaly deserving of the bad reviews… your loss

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Awful rigged slots every single one just constant dead spins and you never hit any bonuses. Avoid !

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Having spent one year plus with them.One of the best apps on the market- smooth, well structured, working. Frequent promotions, FS on daily basis. Excellent sports-book. Customer care, money flow both ways- 1st class.Loose slots from time to time. Warning: WH can become addictive :)For people complaining about slots: if at all- play for fun within your budget. It is a paid service, not a business for users. Max wins, pro players making a living on etc.- are fake info or total misconceptions.Best wishes!

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Hi I am really upset as a loyal customer of williamhill. My review is based on my online williamhill Vegas slots app. I have been waiting for winnings to be released since FEBRUARY to go into my bank account. I’ve provided the verification information as requested, stoll not received nothing. Last week I won money again I went to withdraw the winnings and was informed 1to3 days I would receive my winnings, no winnings have still gone into my account. This is not right. Please williamhill I’ve been waiting over 3 months for my winnings so ive had to come on here to ask for help.

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Second time playing on line when I start to win the app closes down. Second time today and the only way to contact them is on line with a cyber chat and got nowhere.So twice been ripped off, closing my account.

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Customer service appalling need to be retrained disgusting attitude

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restictions on my account for over 7 yrs they should be ashamed the traders you cant contact them they have more sercurity than putin

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Horrible experience again when you can clearly see it’s simulated and cannot beat certain players no matter the cards.You are ridiculously obvious to me as my IQ is much higher than the fixers.I will keep repeating the beach donkeys comments as that fits you perfectly.AVOID THIS POKER.

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Owe me £1900 for a bet Classic took the bet but now want bank details to pay out Reluctantly supplied these and now ignoring my emails Nearly 3 weeks of waiting and 26 emails Don’t bother ringing the premium rate retail phone number as they don’t know anything and have no facility to put you through to a manager apparently Joke Reported them to IBAS

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Was going 2 sign up but won’t bother having read your reviews probably just like coral and ladbrokes rigged

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Missed a call from William Hill and upon ringing back, was advised by an auto message to use live chat: They refused to help me with my enquiry. Were incredibly rude. And were frankly, useless. They also kept closing the chat leaving me with no options. I still have no idea what the call was for!

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I am just considering my thoughts of WH and because I have not had a definitive answer to why I have been banned from promotions with WH ,I am now thinking about taking these pricks to court ,they can do whatever they please without any reason and then say that they don’t have to tell you why ,well this is definitely playing with my mental being ,it’s driving me mad how they can just ban you and not say why ….still considering my options

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william hill stopped me having promotions had my account for ages years my account has been closed now (by me).

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Absolutely horrendous customer service. I spoke to 3 different people including “Support Manager Sky” who lack basic reading comprehension. Had to ask 6 times to close my account and they still haven’t completed it correctly. They must surely make a decent profit from their operation – how about spending some money on hiring staff that have the ability to read at at least a Primary 1 level.

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What a crap site I lost my wallet and all my cards so had to have them all replaced happy to take money off my new cards but want to put with drawl on a card that does not exist and it won’t let me change it so £400 plus in limbo can talk to anyone only a robot that can’t think thought william Hill were a reputable company

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Promote how they give bonus’ and v play stuff and free spins and soon as win some money on spins or bets they limit your account. Don’t fall for their lies and promotions. I add real money and not just use my winning money yet still penalised. At least other companies let you have their free bets.

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William hill you are all clowns. You can’t take the fact I’m in profit a couple of grand so you restricted all promotions and set me a maximum of £1 bet stake. Also patronised me for months before this and tried your best to make it look like I have a issue gambling. The only real issue here is I’m in profit and your upset about it. My account was forced to a closure. Pathetic little gambling firm. Restrict the losing accounts too you discusting money greedy gambling organisation. Rot in hell where you belong.

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Opted in twice this week £5 bet, £5 free both occasions NEVER had the £5 free bet. There great at putting these things up as a bonus, but not so good at honouring them. Reporting too trades description Act.✅

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It is the worst gambling app ever, less then a month to lose £4000 is not normal. I highly recommend to people to not play or download this app ever.

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I had an old account years ago and the customer service was great. Now it is the worst I have ever encountered. ONLY LIVE CHAT AVAILABLE. No other option and they are overseas obviously and completely useless. I deposited £40 and after 1 game of poker my account was suspended. I contacted live support 3 months ago initially and 8 times since. Every time I have been told I will receive a call from the safer gambling team and after 3 months, still no call and my money is still being held by this poor excuse of a betting company. I’ve actually given up. Customer service is a beyond a joke. I absolutely hate this company. I’m not the only one having this issue. AVOID AT ALL COSTS. There is much better out there.

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Been an avid participant in the app and spent considerable money over many years, suddenly they stop free promotions with no explanation, disgusting service

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Absolute shysters, told me my account was verified & allowed me to make a deposit. Made a bet & won, then without informing me my account was closed because my ID & address confirmation wasn’t valid! Wouldn’t return the funds until I provided ID, address confirmation & evidence of deposit. Everything I did it wasn’t satisfactory, wasn’t PDF, JPEG or a clear photo. Took 4 months to get money back & threats of ombudsman etc. Avoid at all costs, they make their own rules but don’t abide by them!

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Rigged slots…stay away

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The return was 14p from 10 spins, not worth using, you would be need to be clinically insane to waste your money on these slots.

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Absolutely rigged to death, they need investigating and closing down. Absolute scumbags

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Shocking company. Worst betting company around and there are some shockers about.Don’t waste your money.

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appalling beting team restricions on my account for over many yrs for 3 months of winning so they thought i would take them to the cleaners stay well clear if they had waited they would have all thers money back

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Don’t go on on their slots , their win rate is way lower than advertised, you do not win anywhere near as often as you should and if you do it will be below £5 to whatever you have put in .Even going off statistics the win rate is significantly lower than they advertise ! Factor in the thousands of people playing and betting at one time and their payouts are as low as they can be without attracting lawful attention ! Scam site with scam payouts you won’t win and if you do anything you put in after will be eaten on deadspins FACT !

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To anyone thinking of opening an account with William hill don’t do it ,they are lying money thief’s ,you top up and they ban you from free promotions even though you have never withdrawn a single penny ,they even say they don’t have to give you a single reason for banning you ,don’t pay their wages with your hard earned money join a different and fair sports betting site

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To anybody thinking about opening a William Hill account DONT ,I have been with them for a while and at first everything was good just havingy daily gamble and getting the odd free spins and playing the bonus drop ,then for no reason I get a message saying I am no longer eligible to play any promotions at all so I contacted customer service to be told I am banned and they don’t have to give me any explanation at all so I made a complaint and after a couple of days I have been informed that the decision stands and I can’t do a thing about it stating it’s a business decision .I have only ever topped up and have never won enough to make any kind of withdrawal so any money only goes to them ,well once I have used my last funds I will no longer be putting anyoney their way and again say DONT join William liar hills

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Omg it stated deposit £50 and wager £50 and get 100 free spins yet out of 100 spins I won £2.51 wth why are you scamming people you need closing down.

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Absolute gangsters – keep re-directing me to roulette/ gaming site – and there is no way to get off it! Apparently I bet £17 whilst trying to find a way back to sports and although they could see I never bet on gaming they refused to refund me – stupid of themBecause now another site will get my money – ruthless but idiotic

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Rude and passive aggressive support.The support on here is a joke. Genuine issues with any games will be met with them “checking the game and finding no issues” they are subsequently rude belittling and unhelpful. I won’t be using them again

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I put on what I can afford to safely then take myself off for one or two weeks , William hill seem to have a problem with that , then restrict my account because they’re concerned I’m gambling too much ! What I think I’m playing safely to my own funds . They kept asking me to phone them about my account I just didn’t play on there , then miraculously they opened my account again said they were sorry there had been a delay . If you’re playing safely why are you penalised by having your account restricted doesn’t make sense

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Slots are not fair, this is by far becoming one of the most greedy companies in the gambling sector month in month out trash stop spending your money on them.

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Chose Arsenal v Palace for stat-attack game selecting both teams to score, these corrupt con artists settled it as a loss, that’s the 2nd error on my selections within 2 weeks settled as losses and one was a paid bet. Authorities need to look at this company.

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Restricted my account and removed my promotions because I wanted to withdraw my winnings

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Awful company, with even worse customer service. Out of the blue told my account had been closed, and of course then could not withdraw my balance. Customer Service told me to I needed to upload id and bank statement to withdraw, which i duly did, only to be told they were not clear enough. Ridiculous, as they couldn’t be clearer and every detail can clearly be read.So I basically have lost my balance.

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William hill are all about money. Ive had nothing but a patronising time at William hill. Because my account is up they started by suspending my promotional offers. Then they suspended my account and asked me personal questions trying to switch it on me because I questioned a winning bet they never paid me. I’ve had many wins over the years and had to contact chat to correct my winning bet as the settled them as a loss. Always check your bets! William hill are crocked yes 100%. They the limit my deposits. Then to top it all off after years of being a loyal customer they have finally restricted my account to a maximum of £1 bet. There agents are all ignorant and lack customer service and knowledge. This company is pathetic and any account that stays up for a year or two will be closed so let’s all give them a slap in there miserable faces and close our accounts. They will keep losing accounts open but not winning accounts. This is unfair and a law should be put into place to keep the dirty fingers off our accounts. They can’t take a loss but can patronise losing account holders when they question consistent loses on slots for example. Ive closed my account and can’t take William hill serious at all your clowns.

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Scammers! Terrible Customer Service Judy L,Priscilla,tatsuya and their support managers are very rude and dismissive I’ve been scammed 3 times this week by them and nothings been resolved

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Won a lot of money from 50p,went on the gambler and lost £30.they ain’t saft, this is about the 25th time this has happened to me now,when ever I’ve won on football bet picking 5 to 8 teams, I go on there and they take it straight off me,my silly fault tho

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I have logged on twice, once today and yesterday. After putting money in my account (on both days) selecting horses ,then attempt to place bet keep being told to logon! I was already logged on ! WTF is going on with their site? ‘Advised’ by AI to download App. as I couldn’t get any sense out of obvious AI. Did that ! Same crap ! I managed to retrieve my cash put in to place a bet but I won’t be having ANYTHING TO DO WITH THEM now so I will no longer be asked to login to place a bet on selections I’ve picked with money I’ve already transferred to account to place said bet ! Only to find I’m unable to as I need to ‘login’ This is the last hurrah from me to Hill’s! They’ve been going down hill for years as customer service is like Donald Trump’s IQ !

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Do not use WH slots, they fleece every penny, no wins, no bonuses just day light unashamedly modern day robbery. Avoid at all costs, message to gaming commission, close this firm down.

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AVOID those scammers ! Customer service is non-existent! They never get back to you and block your account for no reason. Worst customer service I’ve experienced!

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Rudest customer ‘service’ I’ve ever encountered. Not only were they staggeringly rude but they threatened to withhold my winnings. Avoid.

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I’ve had an online account with WH for about six years. Always found them fair They paid out any withdrawals really quickly and offered great bonuses and free bets. Yesterday out of the blue I received an email advising me that my account would have restrictions placed on it. I would receive no offers and my maximum sports bets were being capped ( tried to place a bet for £1 advised it was too high. Tried to query this as I am worried my account has been compromised Can’t get past a chat bot which offers the advice of Your account has restrictions and try clearing your cache Can only assume I’m not losing enough money to warrant an account?

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Worst site I. History should be shut down these thieves don’t care about their customers just take take take worst reviews I’ve ever seen and never get a reponse

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