William Hill PLAYER REVIEWS(4002)

Ali Sohrabi
08 July 2025
Comment from uk.trustpilot.com
Trust pilot please add a 0 star review just so I can add it on here. To be honest I don’t have much complaint when it comes to sports betting which is what I was using for with decent odds and usability however the staff and customer service is ran by people that may be missing a couple chromies and I have been robbed literally and I can’t do anything😂😂😂😂😂. I made a withdrawal and to this day I haven’t received the money, I have contacted customer service and they tell me the exact same thing every single day without fail even after explain that I got told the exact same things yesterday by your colleague. At this point I personally think that it’s become a pyramid scheme and I’m never getting my money so a big fukk you to William hill.Cheers.

Kitty Murphy
08 July 2025
Comment from uk.trustpilot.com
Worst rigged casino there is avoid it its a scam just to take all your money nothing else u will never win there and bonus is none existing all u get is dead spins constantly

Veronika
07 July 2025
Comment from uk.trustpilot.com
If I could give 0 star I would. Worst betting site in the UK. I have put £50 in the last 2 days hoping I could win at least more than I have put on my account In return on spins. I have tried various games... unfortunately for me with no luck. Had this account for more than 4years I believe and hardly won in those years. Absolutely running. Please people do not give than any money you never win ,if you win it be smaller amounts that they will take from you anyways. I have also played the slingo deal or no deal £20 spent, 0 return I lost. Literally not even one combination for me to win. All the biggest numbers went first....and still not a win game. Absolutely trush site. I will leave this BS and go with someone else. Don't even bother guys. Then I played what's called * exclusive game * and they took it all again waiting for the jars to be filled with tokens another 20£ spent and they just took it all. Then I've tried the buffalo game and same thing happend. I will no longer bet on sports here,not play spin games and eleven a free spins . And I will cancel my account with WH goodbye what a rip off. Just taking from you not giving

Consumer
07 July 2025
Comment from uk.trustpilot.com
I'm playing slot game for ages I spend around 80 hours playing same game and bonuses not opening even once I'm betting between £1-£5 per spin and nothing at all I understand I can't win all the times but bonus games keep growing but not opening and not paying at all ! Avoid!!!!!

PAN MARUDA
06 July 2025
Comment from uk.trustpilot.com
Around 2 years ago company been take by some Indian one.DO NOT give them any private information . Its scam .My brother give them P60 , then some randome company try to break to he’s bank account .ITS NOT SAME WILLIAM HILL Now its very dangerouse !

Andrew Burroughs
06 July 2025
Comment from uk.trustpilot.com
Playing OK for few weeks. Then for no reason what so ever can not deposit. They have a unique customer service policy... Avoid like the plague. Account closed. Their loss

michael tkasczuk
06 July 2025
Comment from uk.trustpilot.com
Well as soon as you start betting big on slots and winning the trouble starts.Suspension of any bonus games..limited timeouts...the famous internal error comes up when the game starts paying to reset the RNG... suspension of your account due to.." Safer Gaming" and what was the final straw.. account suspended until l could prove l could afford to bet the way l do.Asking for my business accounts.. personal information etc..Only 2 people get my private and confidential information about my business and that's my accountant and the HMRC.Who do they think they are? It like your local pub asking you to prove you can afford a drink etc after a few months.If you add up all the information they require someone could very very easily clone your identity ( let alone they sell your information to 3rd party affiliates for marketing..yeah right? )I've left and good riddance

Joanne Goode
06 July 2025
Comment from uk.trustpilot.com
They robbed my money

kacper s
06 July 2025
Comment from uk.trustpilot.com
Betrayed after what seemed a good start.Had been a consistent customer for last few months only to be disqualified from any vegas promotions without any reason given. Customer Support was awful and unsympathetic.

Kasim Bux
06 July 2025
Comment from uk.trustpilot.com
Withdrew my money accidentally to my old bank details via transfer, my bank instantly reverses it but somehow William hill have been telling me it’s successfully in my account? My bank said they have no idea about the transfer and can’t find anything and it’s been 2 weeks and my money isn’t in my balance yet

Jason Brown
05 July 2025
Comment from uk.trustpilot.com
I've won my bet an they never pay me they are scam don't use it.

Michael M
04 July 2025
Comment from uk.trustpilot.com
Simply Shocking. I had been a customer of WH for a few years. They blocked my account without any warning and demanded document after document to verify to unblock the account (the account was previously verified !). What WH do is to use the anti money laudering regulations against genuine ordinary customers to make wirhdrawing your own funds difficult. This happens once there so called "trading team" review your account and if they calculate that you are actually in a winning postion over time they will block your account without warning and limit your stakes to almost zero if you do manage to get it unblocked. Its shocking business behavious but they seem to get away with it over and over judging by other reviews here. I finally managed to get a withdrawal arranged becuase I percevered and complained but in the end had to open a brand new bank account with multiple support documentation to get a relatively small amout of money back. Do not trust these guys especially if you actually win anything They are really really untrustworthy

Daniel Barry
04 July 2025
Comment from uk.trustpilot.com
Just scum tbh , I'm not even a major gambler 10 quid a week for fun , and they take 10 quid a week every week without fail , ignore all the gambling commission nonsense these games are 100 percent rigged there not stupid

Mr Leckey
04 July 2025
Comment from uk.trustpilot.com
Fake fake fake. It’s the same names at all times and they can’t answer a complex question. Either that or they were playing mind games with me. I asked about my complaint twice and twice they said exactly the same thing, sorry we can’t reopen your account😡😡 that’s not what I asked at all so yeah fake fake fake

David Merry
03 July 2025
Comment from uk.trustpilot.com
William hill just absolutely taking the piss now

steven thorpe
01 July 2025
Comment from uk.trustpilot.com
This is ridiculously fixed and I can prove it. Just give me an audience and watch what happens. I've got 4 years of evidence of your ridiculously rigged simulation game and stats to match. You beach donkeys days are over.I encourage people now to call the helpline for william Hill poker and ask for proof of the R. T. P.My calculator isn't broken.Busted Fools

Harry
01 July 2025
Comment from uk.trustpilot.com
This business is going downhill not even the card machines are working to accept payments, awful service and cashiers-workers just joking around

Steve B.
29 June 2025
Comment from uk.trustpilot.com
Absolute scum of the earth. They’re clearly trying to recoup the £19million fine they received in 2023 for being dodgy. Won’t be long before they get another fine no doubt. But it’s ok they’ll just pay it with the innocent people’s money they steal every single day. SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

Keith in Yorkshire
29 June 2025
Comment from uk.trustpilot.com
When my login failed I contacted them via their 'Contact Us' transaction. Whilst connected I was passed to 3 different WH employees, the last one being a 'support manager'. After having been in contact with them for over 2 hour I gave up. Not one of the 3 people supposedly 'dealing' with my login issue actually volunteered ANY comment on why I was experiencing the problem. Nor did they actually suggest any remedy for the situation.I have now switched to another online betting company and will never use William Hill again.What a shoddy organisation !

steven thorpe
28 June 2025
Comment from uk.trustpilot.com
Zero stars this poker game is rigged more than a ship and there's no ropes in poker just the fixing clowns that set the RNG. Beach donkeys, so obviously rigged.......Sad.....It's an Ace game. For some reason there is 14 aces on william Hill fixing poker. .. Rigged.. Rigged Just playing a cash game.. Lost. Same simulated fixed craap...U are A holes.. And you know it and you get away with robbery..Knobrashh.

Elliot Nelmes
28 June 2025
Comment from uk.trustpilot.com
There’s not a worse casino supplier on the market than these guys. I cannot explain how fraudulent they are. They push you to as far as they can possibly go before they have to acknowledge RTP. New players beware they will put you so far into the red before they pay you out. I’m an experienced gambler across numerous sites and these are by a country mile the worst I’ve ever experienced. £960.00 across 2 days and I’ve had 1 feature across multiple games. Laughable really. When asked about player stats they take an age to reply and then the stats are so far away from the actual numbers. Please do not spin on this website you don’t stand a chance

Kerry Norris
27 June 2025
Comment from uk.trustpilot.com
Been with this site for many of years used to be ok got the odd win for the past year and half not won anything no feature games no bonuses I’ve finally even tho deposit certain amount monthly finally admitting defeat and going to try a different site not wasting my money on this site any longer

steven thorpe
26 June 2025
Comment from uk.trustpilot.com
If Michael pedi Jackson was still alive he'd say U Bad.Card cheats are worse than rapists and Michael Jacksons. Willie Hill is both.Scum simulated poker. My Calculator is bigger than yours..X kisses xxx ha I know you play unfair.

Stephen Studds
26 June 2025
Comment from uk.trustpilot.com
I opened an account enticed by a free bet on the Grand National, which incidentally never materialised. I only bet once or twice a year on Cup Finals and Grand National. However, after depositing £10 and winning £9.95 . A couple of days later when trying to withdraw my winnings, I was astonished to find William Hill had locked my account demanding verification documents, pictures of myself holding account nbrs, driving licence, passport, picture of bank account with the said £10 deposit showing. Obviously, nobody in their right mind would volunteer such sensitive information to this dodgy company. Beware of William Hill , they are scamming pensioners like myself who occasionally bet. To date they still refuse to pay out unless I send all this information. Absolute con artists!

Walid mos
25 June 2025
Comment from uk.trustpilot.com
A few days ago I bet 520£ on the match FC Thun vs Kriens sc, I bet on the match in the 51st minute when the sixth goal came and the score became 3-3, I bet on more than 7.5 goals, then after I placed my bet the sixth goal was canceled and the score became 3:2, then two goals came in the 74th and 75th minutes, and they said that my bet was lost, this means that I should have won because I only needed two goals, or at least the bet should be canceled due to a system error, I contacted them, they said that they are not responsible for the error of their system, I swore that I will not leave them, the lawyer started the procedures and IBAS

Steve B.
25 June 2025
Comment from uk.trustpilot.com
Another £50 staked another £4 bonus win and the thief’s have the audacity to say it’s completely random! It’s actually laughable. Someone seriously needs to investigate this company as they 100% are not playing by the rules

Steve B.
24 June 2025
Comment from uk.trustpilot.com
Scam scam scam scam scam scam scam scam scam scam scam. £50 staked in 20p spins and not a single bonus feature. So “random”. Absolute scam.

Stujp
24 June 2025
Comment from uk.trustpilot.com
Gambling sites exposed, Find it on Facebook. Social media shaming is the only way forward, it travels fast and hits hard

Mr Taylor
24 June 2025
Comment from uk.trustpilot.com
Ok been with them for a few months great until yesterday when i wanted to withdraw £25 absolute nightmare the documents i tried to send via link no good absolute nightmare. You can put thousands in no problem but £25 absolute no no the documents they asked for i felt like a criminal. So not only have i lost my £25 plus a bet .

James Capet
24 June 2025
Comment from uk.trustpilot.com
0 issue taking your money, but then lock your account a day later demanding verification documents. any other betting site will send an email asking you to do this. William hill do not even make you aware as to why your account is locked until you reach out to their customer service. I have tried most book makers and this is seriously the worst one. I actively wish for its downfall. who takes deposits and then locks the account I'm sure its illegal to do so. hopefully I get on the group claim in a few years time. fck William hill. I've never had the passionate hatred enough before to leave a negative review on anything. this is a first fckWilliam hill

Albeno_rabbits_on_YT Albenorabbitsxoxo
23 June 2025
Comment from uk.trustpilot.com
If you want to deposit loads of money to win nothing month after month then this is the site. You never win bonuses are unheard off. You dont even win on the free bonus drop its 100percent rigged! Dont waste your time with this site. Virgingames is the one im sticking with now!

Steven Gillespie
22 June 2025
Comment from uk.trustpilot.com
Like other betting firms promise fairness but only interested in profit

Tuco The Ugly
22 June 2025
Comment from uk.trustpilot.com
Absolutely rubbish a fix features never drop in even after spending around £20 rubbish.

Sky Skaja
22 June 2025
Comment from uk.trustpilot.com
Completely scammy site...Been long time with them doing daily freebies, once deposited and played slots won few quid but when tried withdraw 30£ they deleted data and refused to acknowledge the withdrawal, make sure u record game on video to be able to prove ur winning and withdrawal if needed

steven thorpe
21 June 2025
Comment from uk.trustpilot.com
Biggest poker fix online, I'd hate to play in person at a venue.These are beach games. Fixed to bits.Should be called carnival Hill not william Hill.What a joke. Pure card cheats...XThis is the worst of the worst.If you are new to poker, try another app or forget about poker.This RNG is was should be and potato..Exactly. Try the poker.

Graham
21 June 2025
Comment from uk.trustpilot.com
They promote an offer of £30 free bets with your joining fee and first bet. William hill are not transparent with this offer. If you make valid payment of £10 using pay pal, william hill claim pay pal is not a valid method of payment, yet they took the £10. They then proceeded to try to get me to pay £10 more using another method of payment to increase the amount I gamble. I complained but nothing was done. The day after I received an email about william hill responsibility to safer gambling, Pay Pal denied my complaint. Both partied are equally responsible in increasing the amount a person gambles. The £10 deposit joining should not have been taken choosing the promotion If it is not a valid method of payment. GDPR requires transparency neither william hill or pay pal are transparent on their joing promotion or the £10 transaction not being a valid method of payment.

customer
21 June 2025
Comment from uk.trustpilot.com
Disgusting practice of allowing a deposit, with bonus spins attached, to let me spend the £10 and give no spins after.Go through live chat for AN HOUR. 14 pictures of ID, to be told yes you can deposit £10 to get your spins now!I said I've done that, oh sorry you weren't verified. Took my money though didn't you!

Anne
21 June 2025
Comment from uk.trustpilot.com
How can anybody take this betting operator seriously? They choose the start of a Saturday afternoon's card at Royal Ascot to review my account and ask me to send in proofs. This is the thanks you get for being a customer. Betting companies employ idiots these days.

Leese Smith
20 June 2025
Comment from uk.trustpilot.com
I signed up for an account and was promptly taken to the main page and asked to deposit. I deposited a small amount, thankfully, and attempted to use the services. I was then redirected back to the main page over and over. I thought perhaps it was an issue with the browser so downloaded the app. I couldn’t log in, opened a chat and the bot (I assume) told me to reset my password, which I did but I still couldn’t log in. I reopened the chat and was told I needed to submit 3 types of identity verification and after reviewing the requirements I decided not to go ahead as I wasn’t comfortable with giving them all of that information and requested my account be closed with a refund of the deposit I’d made. This was denied unless I provided the documents they required. I repeated that I wasn’t comfortable giving all of that information and that I shouldn’t have been allowed to make a deposit if I needed to verify with all of that. I was not heard, not understood and treated poorly. The agent proceeded to end the chat. I guess I’m not getting my money back, again I’m glad it was a small amount but hugely frustrating. A flawed system, terrible customer service, I wonder how many times they’ve ’lucked out’ on people depositing but not ‘verifying’ their identity and William Hill gain all the unused deposits.

Tracey
20 June 2025
Comment from uk.trustpilot.com
Absolutely terrible customer service will not be using them again. After using for many years they asked to verify my account, after sending documents over and over again they still keep asking for the same documents. Finally I have given up and closed my account. It’s real people on life chat yet it’s like talking to a robot .

Khan Choudhury
20 June 2025
Comment from uk.trustpilot.com
After reading some comments I just want to point out that all online gambling slots machines are RIGGED. There is NO such thing as a random number generator. Use your common sense people. Why do you think they have machines that have to pay out daily jackpots at a certain time. They are of course RIGGED to pay out at certain times. I've spoke with the gambling commission numerous times regarding other matters. And their reply was . . . well they are there to make money from customers . . . need I say more.

Tuco The Ugly
20 June 2025
Comment from uk.trustpilot.com
Don't use there slots you don't win anything fixed.

Mr Valentin Popa
20 June 2025
Comment from uk.trustpilot.com
I placed a treble bet that includead a correct Scores 0-1 between Botoșani vs Otelul Galați ,which was 100% correct.The other two matches hadn,t started yet,but William Hill closed the bet early and marked as lost,falsely claiming a tehnical error.After several complaints ,they admitted the mistake and even corrected the result in my account ,but only offered 22.97 pounds ,,as a goodwill gesture",wich îs completely unfair.They denied me the chance to cash-out or let the bet play out-something they took away without reason.This îs unacceptable.They use,,errors to avoid paying on bets with big potențial.This îs a warning to others:they selectively void high-payout bets and had been vague ,,terms and condițions".

Neil Morton
20 June 2025
Comment from uk.trustpilot.com
They’re betting in running is awful. I had a horse who was 4 lengths down in the half’s furlong mark clearly going to lose and they had it at 1/4 in running. Now I’m not a in play bet player, but some are. It’s clearly cheating and they say it takes time to change in running. Soon as you start winning and are on a run, they accuse you of cheating and close your account.

Gareth Smith
19 June 2025
Comment from uk.trustpilot.com
I have put a number of 5 pounds over the years and not getting any bonuses, not one. wont use ever again. so i win in the end. total joke of a site

CJ Cole
19 June 2025
Comment from uk.trustpilot.com
Have never won on William hill. And just found out that they closed my account. Not a good company so advising others to try other platforms instead.

Liam
17 June 2025
Comment from uk.trustpilot.com
Please don't use slots on william hill today I played on one game 50 pound was took within a few mins no scatters or a win which was 40p on 1 pound stakes I contacted them asking why I can never get a bonus been with them years and hard ever a bonus we'll you have to play like 500 pound before u get a bonus and win a tenner when contacting the agent winter. she advised me that william hill has blocked me from getting a bonus on games which now I've taken the screenshot cause I went to speak to the absolutely useless idiot of a manger called Sebastian and he told me they didn't say its a that chat robot that told me that its my fault that the games dont play in my favour. I've got the proff of the conversation that the agent told me they have stopped me getitng a binus kn slots and games what an absolute scam this site is.

David Wain
17 June 2025
Comment from uk.trustpilot.com
Appalling company, blocked my very small account for no valid reason. When i contacted them they wanted far too much private info to prove my identity, really felt like i was being scammed, so i refused to hand over details that could be used for identity theft by the call handler. Don't they care about GDPR !!Went elsewhere for my small bets, never again.

Beno
17 June 2025
Comment from uk.trustpilot.com
I saw the offer of deposit £10 and get 200 free spins when signing up… so signed up and deposited and used the £10… no free spins awarded as they wanted me to send multiple types of ID proving it is me etc! Appalling customer service and false advertisement. Iv done this before and had no problem and been awarded the free spins straight away!
Aw
09 July 2025
Comment from uk.trustpilot.com
No wonder this site has so many bad reviews spend a fortune nothing back the v bucks thing takes 100s give you a £1 back and I can’t even play a daily disc rogues nothing else steer clear people
No wonder this site has so many bad reviews spend a fortune nothing back the v bucks thing takes 100s give you a £1 back and I can’t even play a daily disc rogues nothing else steer clear people