William Hill PLAYER REVIEWS(3899)

David Merry
29 May 2025
Comment from uk.trustpilot.com
Literally cannot win a thing at william hill no bonuses no free spins just constant losses and iv had my account since 2008 and never won anything

Aimee
28 May 2025
Comment from uk.trustpilot.com
The chat bot is useless. You cannot get through to anyone real so problems go unsolved. I emailed a query to the shop team who then redirected me back to the chatbot, so again useless. I was then given £5GBP credit as a sorry for the inconvenience, to then find an hour later I received another email saying my account had been closed down!

Carl Higgins
28 May 2025
Comment from uk.trustpilot.com
Fixed slots, fixed games and without doubt the worst odds offered on the betting market. I didn't even need to write this review. Their review score speaks for itself.

steven thorpe
27 May 2025
Comment from uk.trustpilot.com
Rigged to the hilt.Absolutely Ridonkeylass.Stupidity seems clever on this poker surprise.It's fixed. Rigged. Simulated.

Tim Rusbatch
27 May 2025
Comment from uk.trustpilot.com
No surprised to see such terrible reviews! Joined up bet £10 in order to recieve £60 in free bets and now asking for passport etc! AND SAYING I'm not eligible!?!?!? What a bunch this lot are. Please please DO NOT SET ANY ACCOUNT UP WITH WILLIAM HILL!

C
27 May 2025
Comment from uk.trustpilot.com
Don't allow withdraws. I'm in a "8 week holding pattern" and unable to speak with anyone alive, just automated live chat. They are holding my balance and I've had to raise complaint to IBAS. Don't trust this brand anymore. At this stage I am just getting random emails and it's over a week with no sign of funds. NB this is a verified account. Case Ref no: 250525-001031

Martin
26 May 2025
Comment from uk.trustpilot.com
I cashed out early over £1800.00 on SSBT machine at one of the local retail shops and my slip got locked and any branch is refusing to pay out saying I need to contact their customer service team and they have to investigate etc. I have emailed all neccessry information and called them numerous times and they still saying it is being looked into....now this is the 10th day without answer or resolution....Further more I have been told by staff not to come in back to the branch...feels like I have been treated like criminal...by doing nothing wrong.When I lost money ,noone cared and suddenly when they have to pay out fraction it is a big fuss.... Appalling company and service....sounds like only option is now to go through small claims court and get baillifs out....

steven thorpe
26 May 2025
Comment from uk.trustpilot.com
Zero stars. I know you are fixing my account and I'm calling you out on it.I'm semi pro and played this nonsense just because you banned me from 888 for being truthful just before you bought William Hill.Ever since I cannot win more than once or twice a week on the freerolls and you excluded me from the promotions I had the privilege of, I must scare you and that makes it all true.You are fixing accounts and other people can see it. My username on Billy Hill is waleoilbeefhookd so those of you whom always preflop raise my big blinds every time it's my blind can also see I'm playing cautious with the rubbish you simulated me and the more people that keep reading my comments will definitely lose you custom.I repeat again people, try pokerking/poker king pro, you will be surprised how the card you expect to follow averages works perfectly on poker king but NOT on any poker for real money.Play for a hour or so and you can see clearly the difference how supposed R. N. Gs can be and are manipulated to suit the casinos, especially if they have a personal vendetta against you... BEACH. DONKEYS.

mr glamper
25 May 2025
Comment from uk.trustpilot.com
Not for the 1st time William hill an rip off Britain, shrug it off because it's small, I win a bit but there to thick to work it out or blame the computer or system, my bet bet was Everton plus 42 points handicap plus 48 points which they said totally equally 90 points, correct beats Liverpool 84, they told me Liverpool had 93 points, work that out? Lies an fraud, after speaking to the 2nd bot they'll look in to it , don't bother liars I'll cancel account, printable

Suki Bianca
25 May 2025
Comment from uk.trustpilot.com
Used to be really good. Once you become a long standing customer, theres nothing left for you. Nothing ever triggers, no pay outs. Just deposit, deposit, deposit, loose, loose, loose.Loads of empty spins and tbh, I will be deactivating my account now. New players, go ahead! If your looking for somewhere to play long term - beware.

Grant Currie
25 May 2025
Comment from uk.trustpilot.com
Absolutely garbage site with worst payout rates I’ve ever seen! £20 deposited, played 777 strike, gone in less than 15 minutes with a high win of 60p from 20p spins…avoid this site if you’re looking for an enjoyable experience, nothing random about William Hill.

did he just say that
24 May 2025
Comment from uk.trustpilot.com
How much interest does Hill make on winnings kept for 5 days on Visa card before paying customers.Very odd how it doesn't take 5 days to clear when you deposit funds.

Louise Collins
23 May 2025
Comment from uk.trustpilot.com
It’s total con won’t allow you to change your bets before it starts spinning so it takes your money straight away. Total con and customer service were useless and slow.

Tomasz
23 May 2025
Comment from uk.trustpilot.com
The Wrorst platform ever Spend 3k and zero win typical SCAM do not trust them THIEVES

Jak Campbell
23 May 2025
Comment from uk.trustpilot.com
Their promotions are an absolute joke, the bonus drop which triples on a Friday, all you get is 3 scratches on the hot joker, every single time guaranteed and then you are very very lucky to win 20 pence, their promotion of this is an absolute joke to the stage it is not worth even playing

Mr Trevor Hall
23 May 2025
Comment from uk.trustpilot.com
Had a bigish win and the process to do anything is impossible,unless it's to spend money .The chat agents are rude and unhelpful .Even after jumping through hoops it still taken 14 days to withdraw .The ask for bank card pictures ,bank statements etc in the unsecured chat with the promise of deleting it after .I've started the process of removing me from their accounts .When I tried to upload a pdf their chat system wouldn't allow it ,only accepting screenshots as an option and they don't accept that .And the agents said there are no other options and its up to me to remedy their chats options .Glad to be rid of them

Mark Cragg
23 May 2025
Comment from uk.trustpilot.com
I won a placepot and they said it had lost even when I produced evidence that they were paying an extra place in the 15.17 race at Haydock. 5 hours I spent trying with two different people in the chat box trying to get my money back and when I said I had a headache from the stress of it, they started questioning my decision making. Absolutely shocking customer service. Under any circumstances, do not go with them!

Simon Borges
22 May 2025
Comment from uk.trustpilot.com
I received a message today from William Hill to say they have reviewed my account and because I haven't lost enough money they are no longer allowing me to have access to any of their promotions. That speaks words in terms of their safe gambling policy.

Edward Naylor
22 May 2025
Comment from uk.trustpilot.com
v play is a scam always 30p

JASON MCCREADY
21 May 2025
Comment from uk.trustpilot.com
Plainly poor site. Take, take, take. The next take will be the UK government hitting these sort of sites real hard and it won’t come a second to soon. The swindling gravy train is coming to an end.

D-Rose
20 May 2025
Comment from uk.trustpilot.com
Live chat doesn't work for me since months ago.My case 241112-001748 still hasn't been resolved and this case was opened previous year.It's about the refund of my losses while William Hill illegally operated in the Netherlands.

James Dunne
20 May 2025
Comment from uk.trustpilot.com
I must be owed at least 40 free spins on a game called treasure of kilaleau that won't load on my computer, my tablet or my phone, funny enough every other game I have no issues getting them to load

Lesley Finn
19 May 2025
Comment from uk.trustpilot.com
Not even worth 1 star!!! Absolutely rubbish site take take take and nothing back !! Over 200 put in with nothing back rigged site STAY AWAY FROM THEM

Mr Leckey
19 May 2025
Comment from uk.trustpilot.com
A site that will do anything to take money from you. They know your in Gamstop and still allow you to play lol

Cmonar
18 May 2025
Comment from uk.trustpilot.com
This is the worst online casino I have ever played on. I am ok with losing money when I gamble but there is something different about William Hill. Mind you I’m playing 20p stake so nothing crazy. Also the daily bonus drop used to be good and you’d win most days - now they have changed it and I have had “better luck next time” for 3 weeks straight!!!!! Then on a Friday you get a x3 for the bonus drop, but they are crafty and have now changed it to scratch cards. Ridiculous. Then they have made a new Vplay but once you finally wager whatever the amount is - you get 30p most times. This site is a joke compared to others. I’d recommend the group with Ladbrokes, PartyCasino, Coral etc, or the DoubleBubble group or finally AllBritishCasino is the best IMO. AVOID WILLIAM HILL unless you want to lose 99.9% of the time.

steven thorpe
18 May 2025
Comment from uk.trustpilot.com
Always rigged.I've noticed william Hill, Ladbrokes and partypoker are using the same R. N. G.Try playing pokerking/poker king pro, it's free to play and you get free chips daily and you can talk to the other people at the table.Play it for a hour or two and you will see that R. N. Gs are all rigged.That impossible card that always beats you never happens on poker king or if it does its rarely.Play and you will notice probably within the first half hour or so.

El Guapo
17 May 2025
Comment from uk.trustpilot.com
They allowed me to sign up and place a bet. Then they suspended my account.The chatbot on the app didn't work. It gave me a link to use it on the browser instead but that needed me to sign in, which I couldn't do because they had suspended my account.I then Google searched my way to find another chat bot, which then transferred me to an agent.I need to upload some documents, "quick and easy" the agent said.They wanted a picture of my photo ID (back and front), my username handwritten on a piece of paper (why?), a bank statement as proof of address and proof that I owned the account where the deposit came from.The last one was explained in a confusing way, a screenshot of a particular part of my Google wallet, showing my bank details.I said that it doesn't seem so "quick and easy" to me and is in fact a massive hassle.The response was faux empathy and a cut and paste of the related part of the T & Cs.So yeah, I won't be using William Hill, and I will discourage anyone else from using them as well.

James Kay
16 May 2025
Comment from uk.trustpilot.com
Awful experience. Scammers! I opened an account and it was all confirmed. I deposited £10 into my account. Did 3 spins on a game and then my account was closed. They now won’t refund me without sending an absurd amount of documents of proof. I assume they ask for all this proof in hope people can’t be bothered to do it so they can keep people’s money. I simply wanted a refund out of principle. They are very quick to take your money. If they need extra proof it should come before you’re allowed to deposit any money.

Ella Stott
16 May 2025
Comment from uk.trustpilot.com
Awful customer service. Will close your account for no reason and keep your money unless you hand write personal information. Very quick to take your money with no verification but then close your account and hold your money unless you send 5 documents of personal details

joanne wadham
16 May 2025
Comment from uk.trustpilot.com
Enjoyed playing william hills for years, I have my limits set, used to get some great free spins but since it's changed to that daily drop boost it's terrible and feels fixed. That last 4-6 weeks I've won x3 scratchcards. I no it's never gonna let u win big but not even 10pGo back to the old way please

steven thorpe
16 May 2025
Comment from uk.trustpilot.com
Constantly ridiculous. Daily.The worst.

Mr Gittings
15 May 2025
Comment from uk.trustpilot.com
How the hell do you spin 50p a spin and spend 10 pound and get 30p back how are you still trading wth.

Tim Turner
15 May 2025
Comment from uk.trustpilot.com
Make sure you take a screenshot of any promotions they offer. Offer 10% free bet on in play losses then decided to take it away after making multiple bets. Unhelpful chat trying to resolve the query

MARCEL STRANGO
15 May 2025
Comment from uk.trustpilot.com
Very bad website I have the most bad experience in my life yesterday I was about to winning with two teams at football I was winning with the first match I don’t received nothing from the first match just the minuses from £100 how much I put for 4 bet to win so basically one they win is been 6/1 I shout received normal £700 from the first match I received from £100 about £60 so the cash out doesn’t go up he go down then after the second team I received nearly to win I received £26 I have prouve on my phone to dimpnstrate to everyone that this website is a big crap is stilling the money from people not to offer when is about to offer they just talking out easy from £100 quick to £1 and when is about to win no cash out at all very crap department with crap people big fraud they made with me and I need to show to everyone what bunch of people they working there without embarrassing stilling my money from the wining bet trying to find excuses when I talk with them about signal and cash out market big liarersI want to leave the pictures with the prouve of what they did with me but I don’t have this option to leave this two pictures to show how that shit department they don’t leave the cash out to go up after the winning with to teams I shout received couple thousands he’s been 6/1 and 9/1 I received from £100 how much I put £26 cash out stupid website with stupid people who is stilling your money so be very careful with this website you will understand yourself the crap experience with themOpen good eyes with this crap website I just want to inform you to look after your money Thank you

Kimberly De Ruiter
14 May 2025
Comment from uk.trustpilot.com
Not being able to withdrawal the money that is left in my account. Poor customer service, no help at all. They advised me to use a different pay-out method, but to be able to do that, I have to deposit money from that card first. Delusional to think that I am going to deposit more money if I am not able to get withdrawals sorted. Don’t open up an account here!

William Samuels
14 May 2025
Comment from uk.trustpilot.com
Opened an account online. Made £1,000 deposit and won £12,000 using their vegas app. Live chat very helpful and verification really quick. Payments of deposit and winnings made back to my account super quick (same day).

anis kilani
13 May 2025
Comment from uk.trustpilot.com
I've been a player since 2016, and I would like to share my review of William Hill, dividing it into two main sections.**Sports Betting**In the sports betting section, this bookmaker offers great value odds, excellent cash-out options, and live streaming (which sometimes works depending on your region). They also have various ways to obtain free bets – just check the promotions section. I must credit them for their fast withdrawals; I haven't experienced any issues in that regard; everything works smoothly. The customer service is friendly, and I have no complaints. However...**Casino Section**Under the casino section, referred to as "Vegas," it feels like a dead zone. Since 2016, I've been spinning the reels on various slots, particularly "Age of the Gods," which is from the Playtech provider, in hopes of hitting the jackpot. Yet, I have never encountered the jackpot feature, no matter how much I play. Additionally, all their games lack an autoplay option and do not offer a buy bonus feature, This raises concerns that William Hill is providing low RTP versions of slots. For example, the "Gates of Olympus Super Scatter" slot from the Pragmatic Play provider is set at a 92.05% RTP in other platform you will see 96.50% 94.50%. I can name a few slots where I have not seen any bonus features triggered, regardless of how many times I spin. These include "Blazing Bison™: Gold Blitz Extreme™," "Magnificent Power Bastet," "333 Fat Frogs™ POWER COMBO™," "Spin Spin Sugar," "Sugar Craze Bonanza Multi Chase," and "Bling Bling Penguin: Link & Win." I encourage William Hill to review my play sessions to verify my claims. Another point of concern is the lack of engaging promotions, as well as the poor quantity and quality of loyalty programs. Some areas or regions face restrictions, making it difficult to escalate issues or receive adequate loyalty rewards. However, I must admit that I have had some enjoyable moments and sessions. It wouldn't be fair to overlook the fact that William Hill is an established name in the industry and holds a nostalgic place in my heart for that reason. Despite my criticisms, I find William Hill to be fair, secure, and reliable. In today's market, it's a solid choice.

Paul
13 May 2025
Comment from uk.trustpilot.com
No lie. You've got more chance of someone's dead great grandma, scoring a winning header for England in the World Cup, football final, than getting anything from the daily free drop....... or is it plop? Either way its 💩

Edward Naylor
13 May 2025
Comment from uk.trustpilot.com
Over 350 spins on legacy of the dead it would not give me a bonus round something is off with this company nothing like they were a few years back they have become too greedy.

MARK THRELFALL
12 May 2025
Comment from uk.trustpilot.com
Hi had account with William hill and they closed it down because I won on it was only about 50 pounds also will not tell me why it’s been closed down they are the worst gambling site to deal with avoid at all costs

steven thorpe
12 May 2025
Comment from uk.trustpilot.com
You know I know and I know you know 🤔🤣 checkmate or are you still trying?.Other people see what I'm explaining. You have the ball.... Edit...Beaches are filling up..

S.
11 May 2025
Comment from uk.trustpilot.com
Over 15 years as a customer, finally had enough of their messing about and deleted the account. Share a similar experience to many others posting here, their products are shamelessly rigged, they must be using the same RNG as that guy who won the state lottery multiple times, because there is no way on this earth the same ppl can win on their bingo for years at a time, but anyone who has played their bingo will all say the same, the same ppl win week in week out, we could probably all name those top 20 or so winners they are so regular. As for the slots, it's not like you don't win, and it's not like they don't pay out, they certainly do, but again, they are set to a pattern and since COVID was lifted and bonus buys were banned they entire industry in the UK is now rigged to suit the bookies who have full control of who wins and loses, do not listen to their tripe about the independency of their products, if you look at your past history you will see clear patterns in the peaks and troughs of your wins and loses over the year and so on, it's based entirely on how much you spin with your wins coming at predicable intervals. It's entirely rigged.Customer service?? You are having a laugh, they don't exist, any complaint is met with accusations of bad gambling, and if you are like me and in the green they then accuse you of gaming their system.. the cheek, them, accusing customers of "gaming" on their "gaming" platform. Wherever next?? Planes that fly?? Ppl sending in complaints are pi55img in the wind, think about it, you lose 100% of your deposit on a regular basis, but one lucky punter lost 20% of his deposit and willy hilly was fined 19 million pound sterling for it. Tell me it's not criminal?? I dare you.

steven thorpe
11 May 2025
Comment from uk.trustpilot.com
Exactly what I expected happened again. I go all in with AK against a person 3x raising preflop bet they had QQ and flop A44 turn 8 and yes you guessed it river Q.How is it possible to get eliminated in this manner constantly, the odds of that Q coming out were astounding yet it happens to me very regularly and only on william Hill.Random they claim, they are liars.

Charlie Hewitt
10 May 2025
Comment from uk.trustpilot.com
I went in a William Hill yesterday evening, and i was placing a football bet, and i saw two players playing on the FOBTS, and, i myself have quit playing them a while ago (because they are absolutely GARBAGE these last 18 months at the £2 stake), and this what i witnessed yesterday completely backs up WHY i stopped using them !!!I saw two guys lose £450, one lost £200, and the other £250, i got talking to both lads, and i observed their entire sessions, and i told both guys "they don't pay anymore these machines, it's an automatic hammering now for £300-500 GUARANTEED !!! One guy, i advised him to go Casino nearby, i saw him in there not long after, and thankfully, he took £960 home, which was nice to see 👏👏 My point here is, that the proof is in the pudding, or it certainly is for me, that THESE MACHINES THAT ARE LIKE SKYNET FROM THE TERMINATOR MOVIES DO NOT PAY ANYMORE, AND WILL JUST STEAMROLL EACH AND EVERY PUNTER WHO USES THEM !!! ABSOLUTE FACT !!! CHANCES OF WINNING ARE SEVERELY SLIM TO NONE !!! Your 💯 pissing in the wind now using these piles of shit, go and have a few pints instead, these bookies machines are literally near on impossible to win on now at £2 !!!! Take care ❤️🙏👊

steven thorpe
10 May 2025
Comment from uk.trustpilot.com
Typical 888 behavior /william Hill is owned by 888 poker /888 holdings. They are modern day Robin hoods but don't want to give money to the poor,,, they take it from you and give it to the rich so they basically rob the good of Robin Hood and invented the word robbing hood, robbing hoods, robbing the hoods, robbing everyone in the world in their living room without a bow and arrow.If its always gonna be eg.. AK v AQ.. AA v 44.. 39OS V AA basically whatever cards I get I get beat by the kicker and it doesn't matter if I fold everything and just watch.. I have a 1% at best chance of winning anything because they don't like the truth I told them about 888 poker being rigged..I will be here constantly giving genuine messages to you genuine players about online fixing and corruption.Stay safe u genuine people and the rest of the chancers and bots and employed chat folk reading this message and report to your superiors,, shame on you all.Karma and St Peter work together and if u think life is a game then nobody can help you.

Mark
10 May 2025
Comment from uk.trustpilot.com
Avoid at all costs. Trying to get things done on live chat is an absolute joke and when you finally get hold of a live agent they continually don’t look at what you have written so ask to communicate with another agent and that takes an absolute age so just cut the chat off. Complete and utter waste of time to try and complete something so basic . Go elsewhere and it will be a better choice.

Parez Saman
09 May 2025
Comment from uk.trustpilot.com
Never going to there anymore very rude staff members make you feel uncomfortable i won 1250 pound they refused to pay me with cash And it’s been 4 day’s I’m still waiting it’s so ridiculous not giving cash in the shop I said I want cash they said we don’t have cash I said okay I will go to some where else and they threatened me to call security on me and refused to give me back my receipt

john dutton
09 May 2025
Comment from uk.trustpilot.com
i still wating response of email i sent askin why my pay out has not reached my account normall in your account by next day its been over 3 days now shockin way to treat customers now contacting ibas to help

Cherrie Ward
09 May 2025
Comment from uk.trustpilot.com
Really bad casino never let you win
Steve B.
29 May 2025
Comment from uk.trustpilot.com
Another gambling company that needs to be investigated. Always claim RNG and RTP so must just be a coincidence that I always get the same results, as do 99.9% of the people leaving reviews apparently. Completely random tho and RTP is always around 90%. More like -1000000% in my case. It’s basically daylight robbery aka theft
Another gambling company that needs to be investigated. Always claim RNG and RTP so must just be a coincidence that I always get the same results, as do 99.9% of the people leaving reviews apparently. Completely random tho and RTP is always around 90%. More like -1000000% in my case. It’s basically daylight robbery aka theft