William Hill PLAYER REVIEWS(4065)

Degsie
03 August 2025
Comment from uk.trustpilot.com
Joke, Discrimination if you win on the promotion, won't let me use Any now.Deserves to be held accountable

Steve B.
03 August 2025
Comment from uk.trustpilot.com
Another day of the William hill scam! Another £20 to activate a bonus feature of 8 free spins…received a grand total of ZERO! Absolutely zero from the bonus feature and they still claim the game is fair and compliant of regulations. William hill needs to be investigated immediately

JASON MCCREADY
03 August 2025
Comment from uk.trustpilot.com
I ran through 750 spins, recorded the play at 10p to 60p per spin, just 2 bonuses, with highest bonus win just £4! After accounting the % to spend, the RPT was just 17.23% off 750 spins! I play the same game on 6 other sites with an RPT running 80 to 90%. I can only conclude William Hill either have some severe technical issues or their site is rigged. I will pass on my recorded play and findings to the gaming commission for them to review in the interest of fairness to those that can’t afford to be ripped of.

steven thorpe
02 August 2025
Comment from uk.trustpilot.com
Zero stars. Fixed. Rigged. Simulated.Choose option A B or C.It's always one or the other.I'm sick to the back teeth of every false pair I own and William Hill and 888 poker is causing phantom pains in my teeth.Some people know when they are being robbed and just gather evidence. Good job I got in that boat Eh??.Card cheats are 888 and William Hill now and whomever they associate with or buy out.Fact...Fact..Fact.Ffaacctt.....

Jymgorn
02 August 2025
Comment from uk.trustpilot.com
1 Star is to much!!!.. Avoid!!! Similar and manipulated games!!! RTP% MAX...10%... 🤮🤮🤮🤮...

Stu
01 August 2025
Comment from uk.trustpilot.com
William Hill has saved me a fortune. This was my first ever gambling app I’ve downloaded and I done it on a promotion of 200 free spins. So in a nutshell I deposited £20 lost it and never received the free spins so was basically scammed out of £20. But obviously made me realise that’s how they operate so I wrapped up my account there and then never to return . So tanks for scamming me but most of all thanks for not making me a lot poorer but using your services.

Debo
01 August 2025
Comment from uk.trustpilot.com
its a online betting site never had problem too many leave 1 star because they lost money either on a bet or slots and rate 1 star

Jonny Hatcher
01 August 2025
Comment from uk.trustpilot.com
Worst site ever. Not only is there customer service process an absolute joke but they seem too cause alot issues when using this site. Firstly they will use "safer gambling" however they procedures are not following the safer gambling guidelines. Multiple times they have restricted my account however will not stop deposits. They expect you too wait upto 8weeks for a response through complaints meaning you can't access your winnings until they reply within that time. In which then they will ask for proof off income and address. I had done this not even 2 months ago and again they have put the same restrictions on. I have never seen such a worse run site considering I have had my account for many years and used it alot , I have had this issue multiple times with them. I have had too go through live chat multiple times and email the second complaints team. I would recommend using else where if you want too keep your winnings !. Safer gambling is not allowing someone too deposit but block all promos and withdrawls. Beyond a joke.

Th
01 August 2025
Comment from uk.trustpilot.com
Useless and incompetent, been asking for 3 months why I'm not eligible for bonus drop game and certain promotions. Can't get a straight answer and almost impossible to get through to someone and completely impossible to get a straight answer. Waste of time, I implore everyone not to use this bookmakers.

Shaun Norrish
31 July 2025
Comment from uk.trustpilot.com
Finally closed my account with these disgusting lying thieves..deposited some more to genuinely catch them in a lie and low and behold did I get a bite from the bloke on live chat after sending over 100s of screen shots when he told me it was random 😂 effective immediately closed the account without a word to say the sausage. Fishing frenzy is majorly altered for RNG and RTP the payouts are utterly disgraceful..I mean I had the rarest 5 scatter 20 free spin bonus he come out ONCE and it paid £6.20 🤣🤣 the other bonuses where even worse number 1 was 10p number 2 was £2.40 number 3 was £6.20 ( the 5 scatter ) number 4 was £3.55 and the last one was £2.50 😂 yeah seems legit in 70 free spins he come out a whopping 4 times 👍. Literally -£420 down and to P in my cornflakes even more then banned me from all promotions (not like they're any good ) all honesty I'm used to win/lose but this site takes the biscuit it's just continuous losses every deposit regardless of what day you play what time you play or month..and believe me it's not "random" if it truly was it wouldn't drop ONE measly scatter persistently in the same reel 8 or 9 times in a row accompanied by the same generic boring payline. It genuinely took me £48 on 20p a whole 20p stake to get one bonus and it paid a half stake bonus (10p) 😂 they're a laughing stock thinking they're fair/regulated and all the pish that comes out of their pre scripted manifest in front of them. About time the useless gaming commission done something because the site is unbearably bad it's utter pointless giving them your time/money and everything in-between. Greed they are just powered by pure greed. Disgraceful lying cheats. Oh by the way it was £75 in deposits today I accumulated £14.75 back 😂 pitiful. Oh you'll get more pop ups about how long you've been gaming for and persistent minute or two minute cool offs more than you'll accumulate bonuses/wins..they're way of acting like they "care" for your wellbeing and looking like they're following the "rules"

steven thorpe
31 July 2025
Comment from uk.trustpilot.com
Haven't left review for weeks to see if things changed with the set up simulated poker but. Nope. No Not a change at all.Still live play with William Hill poker is ridiculous, if it was 100 years ago there'd be holes in the desert for graves with your body's in em, no name graves for card cheats.Lowest of the Low.Disgusting behaviour for apparently professional body's.Date of experience is 10000 days of rigged and the odd day of a win. Less than 2% when only 6 players per table.Im sure my calculator is on the bend.

Jonseph Doe
31 July 2025
Comment from uk.trustpilot.com
Doesn't Pay out introduction offer, CS Team designed to be unhelpful and offputting. Will run you around in circles. AVOID. It's not a surprise these lot require direct lines to the police under their desks in their physical locations.

Melissa Sherriff
30 July 2025
Comment from uk.trustpilot.com
Puts me in a time out after a few deposits of £10 or £20, as it's part of their policy however what I find strange is on my last deposit I was playing a game that was going well and I won the jackpot drop 3 times, then all of a sudden I'm booted off mid game and can't get on as they've put me on a time out! Why not prevent me from depositing instead of letting me then kick me off when I'm winning!! Scam!!

Lee Matthews
30 July 2025
Comment from uk.trustpilot.com
The one major issue with the site is the deliberate slow down on calculating the cash out on the Betting section when the odds are very high EG I put a bet on a football team to win at 70-1 when they were 2-0 down, they then scored meaning the cash out amount would be good to take but the cash out was held and came back not long after the other team scored. They have a trend of suspending the cash out if it's going to be high

Kelly louise
29 July 2025
Comment from uk.trustpilot.com
4 deposits and not a single win! Joke site

Mr Gittings
28 July 2025
Comment from uk.trustpilot.com
Omg £60 trying to burst one pot at 60p a spin and yet its wont bloody burst what the hell are you playing at where is the back to player and 9 bonus tease yet can no get one bonus something going on with this site, i dont get how they getting away with it.

Shaun Norrish
27 July 2025
Comment from uk.trustpilot.com
Save your money. I've tried and tried with these lot and they're just frauds. Rarely bonus a game and if you do after 100s of spins the payouts are pennies. Today in 200 odd spins I had two bonuses..paying £1.60 and £1.70! Sick of the fisherman appearing ZERO times in 10/15 free games again had none in two sets of 10 free games. Yesterday paid nothing in over 300 pound the day before 500 and ate ate ate. Its truly not random it only drops one scatter multiple times often 5/6 times in a row and when you finally see two the thirds isn't anywhere to be seen. Went through 32 teases with two scatters dropping in on the first two reels..and the third didn't appear once on the last three reels! Has to be astronomically impossible not to hit one bonus when landing two scatter on the first two reels! Have 100s of screen shots of the slot just continuously dropping one scatter over and over. Hours of video of the gameplay. RTP for the slot is a measly 92% everywhere else is 96.12%. They clearly control their slots and the algorithm to them or after 1000s and 1000s of spins on multiple different stakes it would do something. You receive more pop ups and minute bans than you do bonuses...its their way of "convincing" you you're in safe hand with their safer gambling..its a load of garbage it's just breaking up the game play because you can't even get an hour in playing when all of a sudden a pop up jumps up saying you can't play for literally one minute. The UKGC need to get on board and start looking into it as now its becoming obvious that these are utterly rigged/scripted and cheating every punter they have to turn over 100s of millions annually. They are absolutely embarrassing and need their license revoked ASAP. Disgraceful company run by bandits. Oh and P.S after a big sum of deposits..they emailed me saying I was banned from any promotion how vile. Cant win normally but also aren't allowed to take part in any promotion. Scum-bags!

Chris Farley
27 July 2025
Comment from uk.trustpilot.com
So predictable never had a cash bonus drop in 8 years the games just take all your cash the closer to a bonus you get and batley had 0 from them bonus games time to move on

phil
27 July 2025
Comment from uk.trustpilot.com
Please William, No more daily emails with an offer of 5 free spins at 10 pence. You know its boring and pointless. I dont win when i deposit real money i always loose and in 3 years never withdrawn a penny. Please leave me alone. Your rtp is the worst in the country, makes no sense to play any of the games. Thanks

Andrew Brownsword
26 July 2025
Comment from uk.trustpilot.com
The company have no regard for customer service, they don't guarantee best odds locally because they have no competition, they take football bets at 12/1 on Leicester yet are aware they could be deducted points by the fa, they employ staff who have no interest in doing a good job, they open when they please and it appears senior managers are happy to go along with it.

SH
26 July 2025
Comment from uk.trustpilot.com
Very poor service, I asked to reopen my account and they said I had to wait 24 hours and ask again, fine no problem- did this and was told I had to receive a call and it would be within the hour at 3pmThey didn’t call until 7pm so I missed this call.Tried again today and Angel on online chat didn’t address any of my issues, wasn’t very helpful, very dismissive and then even though I was polite all the way through she said “that’s all the information I need from you” and closed the chat, I still had a few questions but she just shut me down, not going to wait half an hour to get through ok online chat again. Useless

Jessica
25 July 2025
Comment from uk.trustpilot.com
Just seems to take money and then when your close to a win the games to a strange long spin then you just lose like it re-sets it self for you to lose .. never seem to win on it .. and the longer your with them the more you lose .. definitely rigged..

LR
25 July 2025
Comment from uk.trustpilot.com
Just depressing 😞 I don't gamble excessively, but a small win would be nice once in a while. Also the bonus drop? What bonus drop? Says not eligible. It's a FREE game , so who is eligible? Don't know why this site hasn't been closed down? Gambling commission really need to look at WH.

Daniel Barry
25 July 2025
Comment from uk.trustpilot.com
Just terrible only stick a tenner on once a week on the slots , the last 10 weeks justvtake the tenner everytime not a single win not even 20p absolute scoundrels thieves and robbers

Unknownmemt
25 July 2025
Comment from uk.trustpilot.com
Annoying! Don’t know who’s promoting this company but I’ve received a Unsolicited Text Message claiming to be William Hill- ‘You’ve got one shot tonight Take the floor and take it all’ Bearing in mind I received this message at 11.43AM.. Not really night is it? Reported Garbage and Blocked!

David
24 July 2025
Comment from uk.trustpilot.com
So done with williamhill sick of the same out come week in week out never changes always the same played 200 tonight didnt come close to anything over 100 in 1 game waste of time same old dead spin carry on sick of williamhill gives u the odd £1 or 2 then take 20 or 30 played 1 game get 10 free spins pays £2.70 put 50 in enough is enough time to go else where only so much u can put up with put 800 in williamhill last 2 weeks or so as i say same out come nothing in return thought coral was bad williamhill up there beside them over 6 thousand bad reviews says it all they will never change so glad that happened tonight time to get rid of go else where,,, really hope ppl realise williamhill hill slots are so bad would rather throw my money in the street than put another penny in williamhill i know this review will not change anything but i really hope they get found out along with the rest of them ppl are getting conned big time more so than ever williamhill was gd at 1 point now completely poor your not getting much from them apart from empty pockets hope they get found out sooner rather than later

Mr Gittings
23 July 2025
Comment from uk.trustpilot.com
Again spent £15 at 40p a spin and all i won was 40p and i keep stating i will keep posting bad feedback until you stop robbing people all my gambling is recorded for proof.

Catherine Barker
23 July 2025
Comment from uk.trustpilot.com
I wish there was a 0 star option. Been a member for years and used to be such a good site however the last year it’s been awful can’t get bonus, games glitching and kicking you off and the cm are just rude in the chat, I quiered how the same 2 people kept winning bingo to be rudely told it’s a game of luck and that well done would be good enough, however for the same person to win 11 games in a row of bingo that’s not luck that’s fixing. I’ve closed my account I won’t be playing there again.

Kelly louise
22 July 2025
Comment from uk.trustpilot.com
2 deposits and yet not 1 single win???? Corrupt at its best!

Marco Abis
22 July 2025
Comment from uk.trustpilot.com
Website keeps refreshing in loop.I simply need to access the account and withdraw my money and never is it again. But no, since I'm currently not in the UK, I can't access the account with the app. Awful service. Whoever is behind that, must be a genius.

Edward Naylor
22 July 2025
Comment from uk.trustpilot.com
avoid at all costs eating money like it's nothingOver 200 pound down this month playing this one dragon slot 16 pound in on 20p spins get the bonus gives me nothing £0 they are taking the right ...

Caroline
22 July 2025
Comment from uk.trustpilot.com
Worst online experience ever. The amount of bad reviews on here say it all. They cannot be trusted with your money. If you put money in they will use every trick in the book to prevent you getting it back.

Shaun Norrish
21 July 2025
Comment from uk.trustpilot.com
See these utter scruffs are just as garbage ever since selling their souls to those cheats at 888.com..Playing fishin frenzy and it was doing quite well...bonuses wins...then boom...the you've been playing an hour garbage so now you can't continue until this time..time elapses I return instantly the game is dead as a door knob for 300 spins..barely a win one bonus for nothing. What a way to reset the RTP and the supposed "RNG" they're absolutely embarrassing! P.S that stupid V-play is utter gash..spend a tonne and got 5 free spins winning a whopping 10p 😂😂 jokers.

Ian Davies
20 July 2025
Comment from uk.trustpilot.com
without doubt the worst customer service agents in the industry

Flowers Grow
20 July 2025
Comment from uk.trustpilot.com
Not bad for the odd sports bet. You can get a few free bets on the football and horse racing. Also some you can stake a specific amount and they will give you the same as a freebet. But if you play the slots do not use these. I have been with these for many years. They are terrible the best slots you can play are out in public. They print a ticket and you put it into a machine and it pays the amount won out. These website ones are tracked traced and marked up against all the bets you have done. Just because you have gave them 10 bags don't mean you will recieve it as you will not. The best win I got out of these was probably 250 quid. That was very rare to get. Not had one since and it has took and took. One baby wins like 20 quid cost me 40. These sites take 80 percent of the money gambled on the slots to make sure they get the profit. To pay the stores maintenance and the staff wages. I am done with any website linked slots. Went away with the woman a month ago played the printed ones as I do. Staked 5 x 10 pound spins at 50p ago. Walked with 290. Three different bonuses on the 10 pound deposits and that's the total. Two times they ate me 10 pound. This can eat 100 give you a bonus win you 20 quid. Went for 3pound spins a while ago hit a bonus won 33quid. So yes it is fair to say I am done with them. I have had multiple online sites. Bet365, Sky, Mr Q, William hill, Bet mgm all are closed bar these for the sports bets. Casumo was another. I have won a grand but we are talking years ago. I have not seen someone win over 400 in a long time on these things. Hope this review helps and you don't get sucked in. The new era slots are the worst they make images grow to a max hoping it will pop open but it don't and will keep you spinning. When it finally does 9 times out of 10 it will not be what you staked to get it. Good luck all.

Mr Taylor
20 July 2025
Comment from uk.trustpilot.com
Slingo honey crew .This game pays out Absolute nothing please avoid. Tried to play safe with lowest amount it just loses every time

Ramona Stoica
19 July 2025
Comment from uk.trustpilot.com
Rubbish website they scam you avoid this never give bonuses 🤬🤬🤬

paul sparey
19 July 2025
Comment from uk.trustpilot.com
Sent an email , bet £5 on the boxing get a free £5 bet for the boxing . Log in to be told I am not eligible for this promotion , why offer it to me then , muppets . Closed my account , tired of being allowed to win £25 . I am a 60 year old bricklayer , not a genius gambler .

Happy customer
19 July 2025
Comment from uk.trustpilot.com
I re-joined about 4 months ago to play poker via their site. The account was reactivated fine apart from I am unable to login to their poker site. Their customer support is the worst I have ever come across. No way to speak to anyone one the phone, no complaint email address and you just get bounce backs or no reply when you try to use their poker@ willhill.co.uk or poker@ willhill.com addresses. I have spent hours in their useless help chat (once you get past the bots that is) and talked to roughly 12 different agents, who, once you have explained from scratch again give you the same answer - 'it's being looked into' - ZERO progress in over 4 months. 1 agent said I wasn't alone and that others have been affected because while the account was in suspension they migrated their poker site to the ipoker network. I never bother with companies who don't have good customer service and William Hill, a company that I understood to have a good reputation, is the worst I've come across, and no offers of anything by way of compensation. I award them 0 out of 10.

Gary Baverstock
18 July 2025
Comment from uk.trustpilot.com
Complete con I’ve spent thousands and not had one bonus stick to betfred or coral

Lee Gough
17 July 2025
Comment from uk.trustpilot.com
Over a hundred quid trying to land the final bonus x on a slot. Nothing. When you do win, it's barely enough to cover the cost of a spin. Definitely better and fairer sites out there that don't stop you hitting decent bonus. Terrible experience

James Howarth
17 July 2025
Comment from uk.trustpilot.com
I won £1000 on the live roulette tables this month and was paid to my bank account within 10 minutes so all was fine I had been with William hill online for about 2 years however following day I started to receive nasty emails from them stating I was now suspended from all betting on their site didn’t bother with the live chat and just closed my account down fully sore losers that don’t play fair they are the ones that need an investigation into their dodgy practices not paying tax and hiding away in Gibraltar says it all

Hannah
17 July 2025
Comment from uk.trustpilot.com
Emailed about 5 free spins yesterday, to get to chat was a nightmare to start with, then when I got through to an agent, was waiting then connecting me back to the same agent. Said I didn't opt in, which was my main enquiry as I was trying to opt in.I have other sites who I use who are much more efficient, offer better bonuses and better customer service. Don't waste your time with these!

Unlucky
17 July 2025
Comment from uk.trustpilot.com
I have registered with them few days ago ,spend few hours playing only one slot “buffalo blitz” every other day without any winnings , went down - 900£ and then they just blocked my account without any explanation by email or anything and for few days when I’m asking on live chat what’s happening I’m not getting any answer , same agent just keep telling me to wait for information from other team as he dont have any information 😅 few days and net deposit limit nearly -1000£ 😅 0% chance of any winings..

Andy Wren
16 July 2025
Comment from uk.trustpilot.com
i have given 1 star because there is no option for 0, i have spent over 8 hours on chat trying to sort out a simple issue, i have given up there are lots of bookies the problem with william hill is that if you have an issue it is a nightmare nobody to phone, i have lost.

Mr Gittings
16 July 2025
Comment from uk.trustpilot.com
I will keep leaving bad feedback until they change from being so greedy and not giving nothing back.. spent £40 and could not get a bonus its like on a wednesday they turn them off also could not even win a fiver .. i so cant wait till they get fined again.

David Merry
16 July 2025
Comment from uk.trustpilot.com
Beyond a joke now if u want a site where u can play for weeks without winning a bonus then this is ur place and if u do hit a bonus u win a pound lol this site is clearly robbing everyone

Jojo
16 July 2025
Comment from uk.trustpilot.com
Here are the facts of the case:- On 24 October 2024, I placed a bet which resulted in a win of €16625 euro. I lost after that 3125 euro and remain with 12.500 euros in william hill account.- I requested the withdrawal of the full amount immediately after the win.- previously in the same day, I also requested a separate withdrawal of €1,800, which was successfully processed and paid to my account.- My account was fully verified (KYC documents were submitted and approved before the withdrawal).- On the following day (25 October), I received an email from William Hill stating that my account was closed, without a clear or justified explanation.- The €12,500 withdrawal has not been paid to date, and the reason was was that my pictures with : selfie holding my id, selfie holding my bank statement,selfie

phil
14 July 2025
Comment from uk.trustpilot.com
Please stop sending me daily emails for 5 free spins at 10p each. Thats going to be so boring! I just aint coming back and one reason being the low rtp on all the games around the 90% mark when industry standard in uk is 94%. And 94% is still terrible. The other reason is when i played here i never won anything to withdraw. One night i deposited an extra 20 just to flip and take out so i could feel the feeling of a withdrawl from the grand william hill casino.
Steve Mccall
03 August 2025
Comment from uk.trustpilot.com
Willy hill must be skint,only thing i get is a lousy scatch card and not won anything on mystery wheel for 6 days straight.Keep getting iffers for free spins but i have to deposit and play first !!! THATS NOT FREE !!! THIS A CRAP SITE GO SOMEWHERE ELSE.Only gave 1 star coz i had to.
Willy hill must be skint,only thing i get is a lousy scatch card and not won anything on mystery wheel for 6 days straight.Keep getting iffers for free spins but i have to deposit and play first !!! THATS NOT FREE !!! THIS A CRAP SITE GO SOMEWHERE ELSE.Only gave 1 star coz i had to.