William Hill PLAYER REVIEWS(3817)

Geoff Bec
14 June 2024
Comment from uk.trustpilot.com
Help WH. No notice ,restricted out of my account . Tells you to log in . Impossible ,403 error comes up for everything , no live chat , no working phone numbers , all emails no reply addresses. I would like to use my account balance or withdraw it if you don’t want me as a customer.

allan Wallace
14 June 2024
Comment from uk.trustpilot.com
I have had a william hill account for nearly 35 years. A year plus ago I could not access it online. was directed to their chat bot which kept resetting my password, still could not get in and gave up as we were just going around in circles. Tried phoning 0870 5181715, turned out to be an overseas help line and they are not authorized to help with this, he directed me back to the live chat function on their site. when I asked for another phone no he stated management had decided not to have phone numbers. Service is appalling, I just want my money back that I have in my account.

Rocketman Gaming
14 June 2024
Comment from uk.trustpilot.com
Absolutely dreadful I was an ok site until like a week ago now it’s just theft you activate bonus on fluffy with 75p when normally it’s 1.25 and at the end of the bonus you have 3.75 something not right here it blatant theft i will find a better site this site has gone down hill I’m reporting to the gambling committee this is a bad site I’m done with them after last weeks play and this week has just topped it all off good bye William hill and good riddance

Rob Simpson
13 June 2024
Comment from uk.trustpilot.com
Yet another thieving site absolute pants dodge people slots counted 13 bonus and not 1 over £5 pure theft government need ban gambling it's destroying people's lives with blatant theft.

Mark Taggart
13 June 2024
Comment from uk.trustpilot.com
Absolutely rubbish, won on the bonus about 80 times on cash riches, and won the bottom prize every time out of £3,£10,20,and a£1000,my mates play this and have said the same.dont know how they get away with it,probably because of that 18 million pound fine they got,time to delete it now,go on YouTube, plenty of people have recorded things

Tadas G
12 June 2024
Comment from uk.trustpilot.com
Used to be good company but now it’s became worst company. They have promotions where you deposit but never get any bonuses. After speaking with costumer service they saying sorry our mistake but you want get your money or bonuses. Online much better companies than WilliamHill.

Alice
12 June 2024
Comment from uk.trustpilot.com
I wish I could give them 0 stars. They are truly a despicable company. They closed my account and gave no valid reason but I presume it is because I won £80 from free spins. Not just shut off the free spins but closed the account. Whilst the £80 was still in it. In order to get my money I have to email a photo of myself holding ID, with a bank statement, and a piece of paper with my username. I am at uni so bank statements go half way across the country and I HAVE to be holding it - when the government website themself will accept a photo of the electronic email. Then apparently my ID wasn’t clear enough. Then other issues and other issues, making it vertically impossible to get my money.

Chips & Cheese
12 June 2024
Comment from uk.trustpilot.com
Seems like Williamhill are in a restricted frenzy of late. No longer allowed to claim any promotions or play bonus drop. How dare I win 5 free spins worth 10p. Or get a free bet. And to put the cherry on top, they set depoist limits. All under the guise of safer betting. I mean I could understand if I was blown my monthly wages, but a few £2 accumulaters every weekend, during the football season is hardly breaking my back. Or maybe it was that acca that came in a month back worth £200 that sent them over the edge, cant have us small time betters winning.

Brian Taylor
11 June 2024
Comment from uk.trustpilot.com
Avoid this company blocks you after a while without warning, especially if you win on free games etc , customer service awful now gone to a better company

Kitboga
11 June 2024
Comment from uk.trustpilot.com
They restrict accounts from promotions if your withdrawal to deposit ratio is in favour of you and not them. Tell me I can’t play the bonus drop and other promotions all in the name of safer gambling - Yet I can deposit as much as I’d like upto say £500. Which is ‘safer gambling’ ? Allowing me to deposit hundreds or allowing me a free bonus drop daily.

Ronnie
10 June 2024
Comment from uk.trustpilot.com
It would appear that William Hill is not a trustworthy casino that honours its debts. They simply obstruct withdrawals when they lose under the pretence of account verification problems. It is somewhat sad that apparently they are happy to entice players with in-play bonuses, but then promptly refuse to pay them out if the player wins too many bonuses. Oh dear.. Hey big Willy Hill,, why offer the bonuses in-play if you can't afford to pay them!

Peter mansbridge
10 June 2024
Comment from uk.trustpilot.com
The castle bromwich team brilliant always polite friendly always offered a cup tea my favorite bookies well done Kate Sarah tashi and callus keep the good work up

Bogdan
10 June 2024
Comment from uk.trustpilot.com
No wonder they are so low on reviews …. Worst betting company ever and they have own rules despite all other betting companies work with reasonable and fair rules ! william hill you are rubbish and never again because you are cheaters!

T Frost
10 June 2024
Comment from uk.trustpilot.com
Once logged into my account, I was greeted with a promotion that stated that if I played through £50 stake, I would receive a 100 free spins. Guess what? This never materialised! I contacted 'Luv' via support, and she/he claimed that the bonus spins were credited, and it was case closed. I never got to play the 100 free spins, and I wasted time and money!Stay away from William Hill; they hook you in and chew you out! I shall be contacting the gambling commission, and submit the chat logs.

Mark Taggart
08 June 2024
Comment from uk.trustpilot.com
Again I won on the bonus and won£3 out of 3,10,20 ora £1000 pound,that's happened a about 80 times since, I played today, going to skybet now,.and going to show the commission my recorded information

Alcyd
08 June 2024
Comment from uk.trustpilot.com
I signed up and deposited £10, I followed instructions to get bunos spins. They said I cashout blah blah... my bunos spins has been taken, I wanted a refund but £5 is the best they can do. Who thieves around here....

mark Gocher
08 June 2024
Comment from uk.trustpilot.com
Full on scammers . Send out false / con style badly worded welcome bonuses for new customers saying deposit £10 and get £60 in a bonus . But when it comes to it they make you jump through hoops . Force you to use the £10 on slots then say they need me to deposit another £10 to get my free welcome bets . Full on scam and rip off

Annomous
07 June 2024
Comment from uk.trustpilot.com
Terrible! Deposited and played, won and requested a withdrawal of £250 over a week ago. Was contacted for docs which I sent but there was a problem I had moved since opening the account so address differed! I explained and sent extra docs, spoke to live chat to be told its been escalated!A week on still no winnings, put in a complaint!! To then be told by a supervisor that I had received a email which I hadn't I asked what the email said and the email information wasn't even for my account when I queried the details in the email and said think there's been a data breach as this email isn't anything to do with my online account it was talking about someone losing their bag so couldn't supply docs!! Also said following your complaint on 19th May well I didn't request My withdrawal till 30th May so obviously date difference so clearly no for me!! When I queried this I was cut off live chat!! Still waiting for account verification and £250 8 days after requesting it. Poor poor experience!! Be warned terrible company!! That clearly doesn't know what they are doing!!!

Adam Stephens
07 June 2024
Comment from uk.trustpilot.com
Appalling and wish I had read these reviews before using them. I don’t gamble very often at all (maybe once every year) but got a spam email from them saying join up and get a free bet. THEY EMAILED ME. I signed up and got a free bet as promised so all good but it turns out they don’t like you actually using the thing. I’ve just tried to login to DEPOSIT some money to make a bet on the Euros and seems I’ve been blacklisted. Got on to support who tell me “I don’t meet their high standards”. So basically what you’re saying is you spam the hell out of me to join up and when I finally cave in you’re disgusted that I actually use the FREE bet you’ve been pushing!!!! What a scammy company

ChrissyT
06 June 2024
Comment from uk.trustpilot.com
I dont do many reviews but been playing for some years history will state only back to 2008 and its a deffo different from the rest!! But it is literally the blinking worst ive ever played tbh, spins are stupendously low, you will get maybe 3% return of what you put on months later if anything!!!, ive Never Won A Full House or second line on the bingo and its been that long im pretty sure i only won 3 times since 2008 one of them was a one line the rest the silliest small extended wins they do and this is the only site this has happened on. Think the garbling commission need to look into this site the odds are obviously Tremendously low or tampered with. My experience is from 2008 to this day of review….

Colin Reece
06 June 2024
Comment from uk.trustpilot.com
I signed up with WH a while ago, I deposited and played a few games of bingo then logged off. Next day I went to log on and was asked to provide ID, I did all they asked but got denied as one corner of the letter wasn't visible and the driving licence was out of date, but I no longer drive.So tried again with more documents and still it wasn't enough, I asked for my money back and they said log on to withdraw but how could I if I am denied?In the end I contacted Gambling commission and the guy there was on WH side I think he worked for them as well, he just said take it up with them not us.They still have my money which I've written it off as a loss now but avoid this company like the plague.Also it took my deposit and let me play without any ID when I first signed up, it was OK then but not when I logged on the second time.

John Grant
06 June 2024
Comment from uk.trustpilot.com
William Hill are appalling the way they treat customers. They lock me out of my account for no reason even though I have sufficient funds in it. They wont let me withdraw my own money and their online chat and customer service team keep ignoring it and not answering my enquiry. A disgrace of a company. I would've given them no stars if I could. Basically stealing customers money.

Kathryn
06 June 2024
Comment from uk.trustpilot.com
Something has changed with the site. I deposit fiver every few weeks due to them changing my deposit limits to help with safer gambling lol. I put fiver on and won zero. I'm fed up of complaining about lack of wins the bingo I only enjoy for the chat but to be honest this site has really changed. I have to stake to get five free spins and usually are dead spins. I rarely win on bonus drop. I used to enjoy loosing but this is literally every deposit now and it's laughable really. I try big bass splash and few newer slots games but nothing at all even bonus round gone. I only stay for chat on the bingo otherwise I'd be gone. Sad really but other reviews here obviously not impressed either.

customer
05 June 2024
Comment from uk.trustpilot.com
Rigged games terrible rigged promotions lies and cheats not worth playing a 10p stake. Genuinely didn’t think it could get any worse but they’ve surprised me AVOID this crap

LouLou
05 June 2024
Comment from uk.trustpilot.com
Disgusting company signed up on a promo code offering 200 free spins if i played £10 on a certain game i did this and no spins waited and contacted the support team who informed me they had decided after reviewing my account that i was not able to get the 200 free spins what an absolute con so id avoid as to me they never come good on what i signed up for so deleted account immediately !! AVOID AVOID AVOID

sarah bemrose
05 June 2024
Comment from uk.trustpilot.com
Needs looking at, all games are set to not play fair or give any wins. Happy enough to take your money but never give anything in return. AVOID.

Mark Taggart
05 June 2024
Comment from uk.trustpilot.com
It's happened again, 3 times on the cash note bonus, and 3 times I won £3 every time,out of £3,10,20,or £1000 on play.did record it again and sent it out too,my favourite you know who,it's happened about 80 to about 120 times.somthing is wrong when it happens that many times.all tobe seen on YouTube soon,with the rest of wot I have recorded

Amanda
05 June 2024
Comment from uk.trustpilot.com
Thieves you prey on the vulnerable with gambling addictions and won’t pay out big wins.it’s time we all banned together to take them to court set up a PayPal for legal fees and get your winnings back then boycott them and bankrupt them!

alexandra
03 June 2024
Comment from uk.trustpilot.com
I have to completely agree with majority of the 1 star reviews left on here william hill are nothing but scam artists,charlatans and thieves. All the games and slots are rigged, bonus never comes in and if it does lucky to get £1! Steer clear this company should be shut down permanently nothing but con artists and thieves!!!!

Ja
03 June 2024
Comment from uk.trustpilot.com
I was self-excluded from William Hill online many years ago due to my mental health and gambling addiction. Despite this, when i tried to access my old account I was told by chat to open a new account as they cant find my details. I was able to make a new account with the same name, DOB, address, just a different email address... and deposit money and gamble. I was advised to request my deposited funds back by the GC which WH appear to be refusing to pay. This is highly concerning for problem gamblers like myself, not only are they allowing self-excluded players to place bets with them they appear to be encouraging it as the chat was fully aware I was self excluded. Only option is to take this further to ensure my deposited funds are returned and shine a light on their lack of safeguarding of the vulnerable.

Wayne Botelho
03 June 2024
Comment from uk.trustpilot.com
William Hill are the worst betting operators and customer service ain't got a clue. I keep getting emails regarding free spins but william hill have closed my account for no apparent reason. I was told last week and have an email stating my account has been reopened but its not. How does this company still operate.

customer
03 June 2024
Comment from uk.trustpilot.com
Every month down cash never in a positive position because these slots are so massively rigged utter horrendous place just ripping off customers constantly SCAMMERS AVOID THIS CRAP

Ron McKenzie
02 June 2024
Comment from uk.trustpilot.com
They hate the months between the end of the football season until September. Low deposits. Their offers are a joke. You have to gamble in hundreds to qualify for a miserable few free spins which you either a few pennies or lose. Their percentages are even more in their favour. They do not like paying out. You would get the bank transfer payment within 24 hours. Not so now. I bet on the CITY OF TROY in the English Derby and REAL MADRID to win the Champions league final in a nice £100 double netting over £600 return. Still waiting for my payout. I placed a stupid 50p horse racing bet today which lost. Making a point. They will take notice if you start doing the same stupid things they get up to. Paddy Power and Ladbrokes are alternatives. Give Hills a wide berth.

Dr Tom CHILTON
31 May 2024
Comment from uk.trustpilot.com
I’ve been sat in the Southport shop over half an hour to get pai £205 because the machines have printed the scan code incorrectly The manager has tried to help but he’s not getting any help

Donna Murphy
30 May 2024
Comment from uk.trustpilot.com
Been with WH for years. I enjoy a few weekend bets as I'm disabled and don't get out often. I recently lowered my weekly deposit amount. I now never win any free spins etc on the daily freebies. My account then was under review, their excuse was I needed to use gambling tools etc. My deposit limit is £10 a week (for the weekend). That really makes me look addicted, doesn't it WH? I told the agents and supervisors Allen and Brendan who disconnected me several times during a 2 hour chat. Now the agent informed me that my account is under review because of my heart and lung condition. Sorry but how insulting is that, they think we as customers are stupid. It just shows their level of ignorance and stupidity. Now I want to close my account, they are refusing to return what is left on my account until the review is complete. There's nothing for then to review, I'm making the decision to close the account. I used to enjoy this site, now they are vile, insulting and disgusting.

The Fernies
30 May 2024
Comment from uk.trustpilot.com
If I could score a Zero I would. Had this account for 25 years but now they are just a bunch of robbing lying monkeys aka their relatives 888. Received an email saying as a loyal customer I would get £20 free bet immediately if I staked £40. Staked the £40 them no free bet, went on live chat yesterday and said I'd have it by noon today. Still heve hee f****n haw and now my account has been suspended under review by the "Security Team". Whose running these companies? How do these bookies get away with having no telephone number to speak with a human, is it a ploy to make customers hang up on live chat which must be the most stressful thing known to man CLOWNS

Thomas Staton
29 May 2024
Comment from uk.trustpilot.com
Played for a short time before I got on to the fact that they will not pay out any winnings. Should be shut down! Had £90 in winnings to withdraw and have been given excuse after excuse and no pay outs. They will gladly take your money but will not return any winnings. Please avoid!

wayne lloyd
28 May 2024
Comment from uk.trustpilot.com
I'm very confused I've set a daily deposit followed all the gambling tools and im very careful what I spend but for no reason they've blocked me out of the bonuses so thay expect you to make a deposit onto their site but your not entitled to any rewards just don't get it thay can't even justify it they're just do it

Arturas
28 May 2024
Comment from uk.trustpilot.com
A company run by people having absolutely no manners. Scam, Spam - please do not use Mr Green, William Hill, 888 Casino (sister sites - money sweeper machines) - loads of crap and they just sweeps your pockets and then they apply loads of crap just to make sure you will never receive what you have invested, plus as their sister site Mr Green, they steal my money and ignored my every single email - so in general this triplets are money washers and AVOID ALL 3. No customer service! Ban, Block and AVOID.

customer
28 May 2024
Comment from uk.trustpilot.com
Utter crap lowest RTP massively rigged games now without a doubt top three ripoff sites designed to do nothing else but steal funds

Mary Herrington
27 May 2024
Comment from uk.trustpilot.com
If I could give it 0 stars I would ...stay away! most of these sites are now owned by this mob and are only interested in lining their own pockets!

customer
27 May 2024
Comment from uk.trustpilot.com
100% biggest scam site there is all these thieves do is steal just received 10 bonus scratches on millionaire genie after playing for days EVERY ONE DEAD not a single penny won how is that random and on a supposedly bonus game DISGUSTING place just exists to rob customers now AVOID this crap William hill are scum

Mr Phil Robinson
27 May 2024
Comment from uk.trustpilot.com
Had my account for years and they have recently closed it stating ‘security checks had not passed criteria’ They asked for a photo of me holding my passport, which I sent. Then they replied saying it couldn’t be verified! I raised a complaint with them and they come back with the same reason…..the picture was very clear! Then they started asking for complies of bank statements and PayPal accounts, images were sent, once again they say they are unable to verify without giving any specific reasons despite me asking multiple times.This has been going on for weeks now.They are absolute scum and are refusing to transfer me my balance from the account.

customer Neal.
26 May 2024
Comment from uk.trustpilot.com
Starting to use online & now know they will Rob & cheat you.First time my deposit was not right put in €20 but only €15 available after a lengthy chat €5 was restored.2nd time they offered me a free bet at curragh for every €10 staked paid me Fri but Sunday a problem, chatted again left it with Rod v went back 4 hrs later & not showing ! Re- chatted with Lois who gave excuses said I never opted in but did twice, then tried to offer me a freewill offer, of which I replied close account as I don't do buisness with cheats.Worst online bookmaker going Stear-Clear. No-stop emails with freespinns & free bets etc of which you don't get.

David
26 May 2024
Comment from uk.trustpilot.com
A year later another 1000 pound down at dead spins City I supose wiliam hill I'm just experiencing badluck for over 2 years not a single win on your slots 3000 down somehow I think your slots maybe and I might be wrong but I think there rigged!!!

Przemyslaw Jankowski
25 May 2024
Comment from uk.trustpilot.com
Absolutely Shambolic company. Stay away from their website. It's absolutely fixed. If u start winning they block your IP address and turn off free promotions. When it comes to slots and casinos u will never win anything coz it's completely rigged. Do your self favour and self exclude from these robbers!! RIGGED!!!!!

MR AC (London)
25 May 2024
Comment from uk.trustpilot.com
Useless. No customer service. Automated and go around in circles. Saying that as a shareholder.

BadServices
24 May 2024
Comment from uk.trustpilot.com
No issues when depositing money online casino , win & they do not want to pay but ask too many question to avoid paying out !! Revoke their licenses !! Protect the publicWilliam do not verify when you are losing money but when you win they want to verify and the process is do difficult it is too much hassle, they took over £350 deposit without any issues , lost £300 and then I wanted to redraw my £50 and now they are refusing to release my £50 until I submit proof but still allow me to play games, I guess so I loose all my money ! Proof of verification. It’s a scam from these online casinos. The list is as followsID must:- be colored- be valid- not have cut edges- include signature- photo must be clearProof of address must:- be colored- be issued in your name- include your address- have been issued within the last 3 monthsCard must:- be coloured- have the first 4 and last 4 digits visible- have the 8 middle digits coveredFunding Evidence must:- be made clear to us where the funds you use to gamble originated.These companies are run from abroad and by gangsters who should have their licenses revoked and the public needs protecting against these types of frauds and these companies should be held account for the theft they commit in the industry

customer
24 May 2024
Comment from uk.trustpilot.com
Utter crap this site has sunk as low as it can free spins pay out nothing bonuses and scatters on games very few and far between and pay pennys all games massively rigged just a horrendous place to play AVOID software designed to ripoff nothing more
16 26
14 June 2024
Comment from uk.trustpilot.com
Remeber all. Just a quick reminder for those that are thinking of having a bet on the Euros! Then don't bet with William Hill. Has they have a reputation of not paying out. True fact.
Remeber all. Just a quick reminder for those that are thinking of having a bet on the Euros! Then don’t bet with William Hill. Has they have a reputation of not paying out. True fact.